Name: La Quinta Inn Suites By Wyndham Springfield Ma
Address: 100 Congress Street, Springfield, 01104, US

8/10

Excellent

03 Aug 2026

Victor

Everything was right on point

10/10

Exceptional

03 Aug 2026

Diana

Staff was wonderful. Had trouble with the water valve in the toilet.And they came and were knowledgeable and fixed it right away. Staff at the breakfast we're so very kind and hopeful. Breakfast was very good

10/10

Exceptional

28 Jul 2026

Rashan

NA

8/10

Excellent

26 Jul 2026

Gregory

Breakfast attendant was awesome

8/10

Excellent

24 Jul 2026

luc

Very good place

6/10

Pleasant

24 Jul 2026

Emmanuelle

Odeur de cigarette dans la chambre

6/10

Pleasant

24 Jul 2026

James

Room was rather dark. Rambunctious teens playing games with the elevators unchecked.
No Cafe or food service or options nearby.

2/10

Poor

22 Jul 2026

Karen

The room was dated and didn't feel clean. Walls were thin enough to let all of the hallway noise in. Not a good night.

6/10

Pleasant

21 Jul 2026

Jean

Very dirty, room hadn't been cleaned, nail clippings, old wrappers dirt on the floor. Very noisy, kids running in the hallways late at night banging on doors waking people up. The beds and sheets were clean. Breakfast was ok but tables were dirty and not cleaned between guests. Area around the hotel sketch but close to every attractions.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Vito

The staff are solid there. It would have easily nailed 5 stars but the brunch buffet is pretty rough. Start just sort of parked in front

4/10

Poor

20 Jul 2026

Rachael

Not very clean, dirty. Bathroom was very dirty

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Dennis

The place is a little weathered, but comfortable and well situated.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Cheryl

Stayed for one night for a day at Six Flags. Had 2 connecting rooms. Beds were very comfortable, property was well maintained, and the breakfast was good. Was about 10-15 minutes from Six Flags. Worked out very well. Would stay again!

Family

6/10

Pleasant

19 Jul 2026

Nathan

Reasonable price and a clean comfortable room. Pool was cloudy, breakfast buffet was very inexpensive food even for a free buffet standard. It was edible. Hotel staff were all very friendly. Bed was great. Hotel overall showed its age but solid for family looking for inexpensive easy in and out and free parking. Shower also was warm but not hot on max

Family_with_children

10/10

Exceptional

19 Jul 2026

Eric

Honestly this place was very nice. I had a suite and it had a pretty view. Clean rooms, staff is always so nice and caring. The pool is pretty big, tad cold at first but felt good. Breakfast had few options which my kids and I enjoyed.

Family_with_children

6/10

Pleasant

19 Jul 2026

margaret

Room was okay, clesn. Beds comfortable. Breakfast just okay. At 7:30 eggs were rubber not the best breakfast I've ever had. No waffles or pancakes. No bacon. Tables could have been wiped down. Staff just stood against wall and tallked

10/10

Exceptional

17 Jul 2026

Chris

Great

Partner

6/10

Pleasant

16 Jul 2026

Lawrence

The breakfast was okay
Nothing special but was enough

Partner

8/10

Excellent

15 Jul 2026

Martin

It was a good night

Partner

6/10

Pleasant

13 Jul 2026

Lesley-Ann

The pool was not appealing nor clean for my children to swim

Family_with_children

10/10

Exceptional

13 Jul 2026

Ardyce

Will stay again, love it, staff outstanding and very knowledgeable and friendly. Great breakfast. Thanks

Friends

10/10

Exceptional

11 Jul 2026

Marisa

Clean,Breakfast good, air conditioner good, five in-front windows building was good, Avis & Budgets car rental is right next door. Greyhound & Peter Pan bus is ten minutes walking.

Partner

10/10

Exceptional

11 Jul 2026

Yashira

. Everithing good in the room

10/10

Exceptional

11 Jul 2026

Frank

Convenient and clean.

Self

10/10

Exceptional

11 Jul 2026

Igor

Value for money:)

Family_with_children

10/10

Exceptional

10 Jul 2026

Carrie

The room was perfect for my family's stay

Family_with_children

2/10

Poor

09 Jul 2026

Edgar

Facility was non smoking and people were smoking in the next room we was asked to move room they said no more rooms asked for a refund staff refused

Partner

8/10

Excellent

07 Jul 2026

Deborah

everything was great, the only thing i did ask for towels To be brought up and had to end up going down . Besides that we enjoyed the stay.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Madhuri Krishnamurthy

The bed , sheets were clean and we had a microwave and mini fridge which helped. The staff were friendly and catered to my requests. The real problem is the washroom, it is too small and the towels were not big enough for average adult body. The breakfast items could be better or more healthier. There was always a smell as soon as you enter the door into the lobby and entry ways always. The stay did not feel worth the money , nonetheless we made our efforts to enjoy our time!

Family

4/10

Poor

06 Jul 2026

carlos

First off the whole interior of the building is very offdated, second the showers are old and if you're a tall person taller than 5'10\" you bearly fit inside the tub cause shower head will be below your face plus the bathroom in general is very small and annoying, third the mattresses will beat up your entire body from being old and not supported and last the whole building smells old and dirty so by far this is the worst Quinta I had stayed in I give it a 3 out of 10

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Ruby Priscilla

There was a cockroach.

6/10

Pleasant

05 Jul 2026

Katelyn

Room was clean and worked for family weekend trip!

Family_with_children

2/10

Poor

05 Jul 2026

Cristar

i would never stay there ,the smoke smell in the whole hotel,the loud music from people on the pool,the rooms have a old look and smell like mold ,it look ghetto but the lady’s in front give us a good services.

Family_with_children

6/10

Pleasant

05 Jul 2026

Jorge

Okay for one night stay

Family_with_children

10/10

Exceptional

04 Jul 2026

Kimberly

All of the staff were extremely friendly and helpful. It took a little longer at the front desk, but we had a family in front of us so, understandable. Otherwise, it was a pleasant day. The room was clean. And I got a good night sleep!

Partner

10/10

Exceptional

04 Jul 2026

Tonia

Isha was amazing! And the room was impeccable!

6/10

Pleasant

04 Jul 2026

Thomas

Slow check-in process. Thin wall. Very noisy. Crowded cold breakfast. Great bar tender! Good bar company. With six flags nearby, lots of kids. Good for families. Safe location. Dunkin in same parking lot is a plus.

Partner

4/10

Poor

04 Jul 2026

andrew

The hotel is old. Main areas are very dirty. Room had old chipped and badly worn furniture. Bed was lumpy and not comfortable. Overall way too expensive for what it is. Location is awful homeless people sleeping in parking lot.

Self

6/10

Pleasant

29 Jun 2026

Jennifer

The shower drain was clogged even before I had used it for the first time and I was standing in dirty water after only a few minutes of running the water. I had to unclog the shower drain by hand and it was clearly still full of debris from previous guests. The shower pressure was very low and the temperature would fluctuate constantly from freezing cold to boiling hot. Overall the staff were nice, the bed was comfortable, and it was a convenient stay.

Partner

10/10

Exceptional

29 Jun 2026

James

The bar in the lobby with all the seating was a great place for our group to gather. One night someone ordered pizza and that was great, not having to go out. I ordered it the next night and the only problem was that someone not part of our group thought it was free and tried to take off with one. We got it back.

Partner

8/10

Excellent

28 Jun 2026

lisette

Our room was brand new so everything was in excellent condition. Layout was great.Loved the kitchenette. The included breakfast was very limited so we did not partake. The neighborhood is dead.We had to drive to a different town for food. Local Paramount Pizza saved the day when we did not feel like going out. Overall nice stay.

Family

2/10

Poor

28 Jun 2026

Wil

I was told that a room would be reserved for an extra night because I had previously requested it, and the staff assured me a note had been added to my account. However, when I went downstairs to extend my stay, I was told that no such request or note existed. It was frustrating to receive conflicting information, especially after relying on what I had been told. Better communication between staff members would have prevented this inconvenience.

Family_with_children

10/10

Exceptional

25 Jun 2026

Doris

Our stay at the hotel was very comfortable. We were in a newly renovated suite overlooking downtown. The hotel staff was very friendly and the breakfast was good. I will stay here again.
DSloan

Partner

10/10

Exceptional

25 Jun 2026

Ruth

Lovely overnight stay. Friendly staff, clean & good breakfast.

Partner

10/10

Exceptional

22 Jun 2026

Jennifer

.

10/10

Exceptional

21 Jun 2026

Eric

I had a 2 night stay to visit my niece at the hospital down the road. This front desk staff was about as friendly and as lovely as any hotel I have ever stayed at. They could not have been nicer ! I really enjoyed my stay here

Self

10/10

Exceptional

21 Jun 2026

Irsy

Muy buen aire acondicionado

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Cam

Staff was great they made up for the lacking of the room and rest of hotel. Breakfast was fire too.

Partner

6/10

Pleasant

17 Jun 2026

Courtney

pool had peeling paint and cloudy water. staff very nice but slow. breakfast kind of stale.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Jennifer

.

8/10

Excellent

15 Jun 2026

Jessica

Some Elevator issues which made packing up and leaving take longer than expected, but I believe they were working on fixing the issue.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Jose m

For me entering a hotel a have welcoming staff it’s essential. It a great feeling to be greeted and answered all questions. I was amazed that the ladies at the front desk both speak Spanish. Isha explained everything with so much patience and then our room was excellent. Looked like a small apartment with mini kitchen and even a dishwasher. Breakfast was included and to my surprise it was a complete breakfast. Large variety of waffles, eggs and bacon, oatmeal with all the fixings, yogurt, cereal , fresh fruit coffee and tea. The ladies working at the breakfast area Leyda and Erica are amazing, they are what good customer service means. We are now planning to go back.

Family_with_children

6/10

Pleasant

09 Jun 2026

Linda

Staff excellent..rooms old n dated bathroom so small you could barely turn around. Old TV. Good enough for a quick stay but do not recommend this hotel.

6/10

Pleasant

07 Jun 2026

Robert

Property under construction. Only there one night. Not much to say

Self

10/10

Exceptional

04 Jun 2026

William

Nice stay, comfy beds. Our daughter enjoyed the pool and small arcade. The breakfast was always stocked and kept clean, not the best quality food though.

Family_with_children

10/10

Exceptional

01 Jun 2026

Jan

Clean

Self

10/10

Exceptional

01 Jun 2026

Mark

Ivette went above and beyond my expectations

6/10

Pleasant

01 Jun 2026

Jacqueline

It was a place to stay and that's all I'll say.

Partner

6/10

Pleasant

30 May 2026

Armando

The place is run down and dated. Rooms are dark, no iron, ironing board was broken. Bathroom light would not stay on, closet doors were missing. People hanging out in the hallway by the elevator charging their phones while taking on it and hanging out in their rooms with their door open like they live there.

Family_with_children

6/10

Pleasant

28 May 2026

Zoe

Breakfast.

Family_with_children

10/10

Exceptional

28 May 2026

Clelia

Great place for the entire family

Partner

8/10

Excellent

28 May 2026

Sahiba

The pool closes a little early

Partner

6/10

Pleasant

25 May 2026

Lizbeth

El.primer cuarto que nos dieron olía a humo de cigarrillo cuando el hotel dice que es de no fumadores pero la muchacha que nos atendió muy hamable nos cambió rapido de habitación. La piscina estaba bn pero creo creo q le le hace falta mantenimiento y mas luz para el disfrute

Friends_and_family Family

8/10

Excellent

25 May 2026

Jennifer

Clean and nice would travel there again

Partner

6/10

Pleasant

24 May 2026

Latisha

The water was not hot enough. It was luke warm not good for a shower.

Family

10/10

Exceptional

22 May 2026

Joydip

The staff was helpful.

Family_with_children

8/10

Excellent

21 May 2026

Raul

CLEAN ROOM, STAFF OK, BREAKFAST POOR, PARKING OK

Friends_and_family Family

10/10

Exceptional

20 May 2026

Veronica

Great

6/10

Pleasant

19 May 2026

Melekiseteki

.

Family_with_children

6/10

Pleasant

19 May 2026

Matthew

Hotel was in a remodeling phase. Bed was comfortable. TV was the smallest in any place I have ever stayed. Bathroom was small and you could not open door fully. Staff was good and helpful. Breakfast was good and fresh and attendant was constantly restocking and cleaning. Good price and close to where I had to be. Average at best.

Partner

6/10

Pleasant

18 May 2026

EMMANUEL

Le petit déjeuner était moyen, la chambre propre, moyenne par rapport au prix, petite télé dans une grande chambre, salle de bain ne peut pas être plus propre en raison de plusieurs années d’usure, très petite et bain comme à la maison, rien à voir avec ce qui est montré sur le site, l’internet coupait souvent, parfois pour de longues minutes, les clés de chambre ne fonctionnaient pas en tout temps (changé de clés de chambre trois fois en une semaine). On s’y est fait mais ça ne valait pas son prix. De façon globale, c’était limite passable.

4/10

Poor

17 May 2026

Lance

The staff was friendly enough, but the pool is disgusting, common spaces not cleaned, and breakfast poor. The rooms are dated but decently clean. Overall the place is not well cared for and not worth the cost.

8/10

Excellent

14 May 2026

Milagros

It was good alittle cold , tried to adjust the thermostat but no luck

Partner

10/10

Exceptional

13 May 2026

Sione

Lady at the front desk was amazing

Family

2/10

Poor

13 May 2026

Ana Paula

At night you won’t be able to sleep as every time somebody flushes the toilet you will wake up thinking that the building is going down. And if you are unlucky to be next to the elevator and ice room the smashing doors will for sure wake you up from death. Horrible experience

4/10

Poor

05 May 2026

HARISH

The property is very old and doesn't seem to have been updated in a long time. The rooms are are not low cost and yet you don't get anything complementary besides the breakfast. The breakfast is basic like most other places. They do have a shopping nook that sells toothpaste, toothbrush, moisturizer etc. The room was alright, but mattress was not comfortable for me, the springs had lost a lot of its tension. The Wi-Fi in room stopped working after the first day. And finally I had to call multiple times to get the final invoice, seemed like an internal technology issue and they couldn't send the email out. Overall it was not a pleasant experience and I wouldn't go there again.

6/10

Pleasant

04 May 2026

Kenneth

Hotel is ok if you are just looking to shower and sleep. Bed was comfortable, furniture chipped everywhere, paint and wall paper looked like the bridges in Mass...patches and pieces, nothing actually fixed. Bathroom was extremely tiny, no restaurant in the hotel like advertised. Pool was cold! Even for an indoor pool. Breakfast, it's hotel breakfast....most employees were great, some really like to complain in front of guests.

Family_with_children

10/10

Exceptional

04 May 2026

Alexandra

This is a really nice place, probably the best La Quinta that comes to mind for me. The bar + Tge pool + Laundry + arcade + the staff ++
We will go back!

Family

8/10

Excellent

30 Apr 2026

Tracy

Clean, spacious room. Bathroom was a little tight. Our room faced the road/highway and we could hear the traffic going by but otherwise was a good stay. Comfortable bed, super helpful and friendly staff, clean and the buffet breakfast was really good. Will definitely come again and request the back of the building.

Partner

6/10

Pleasant

29 Apr 2026

Glenn

We did mostly enjoy our stay. First off, all the staff that we met were pleasant and helpful, so that is most important. As far as our room goes, it was clean, but the toilet seat was super low as was the shower head. The room was not built for tallish people. We also didn't realize how close to the highway it was, so there is a lot of road noise. The free breakfast was pretty good, and the staff person that ran the breakfast was very friendly and efficient.

10/10

Exceptional

27 Apr 2026

Fabian

Comfortable stay & great breakfast at a good price

Partner

8/10

Excellent

27 Apr 2026

Ilana

Room was clean and staff was very helpful. The complimentary breakfast had both hot and cold option and the convention center is a straight 15 minutes walk from the main road.

Business

8/10

Excellent

26 Apr 2026

Kathleen

Just an overnight trip but ideal place to stay for value.Do wish there was a shuttle service to casino for show we went to but was truly about a 5 minute drive.

Partner

6/10

Pleasant

26 Apr 2026

Joyce

Our stay was very noisy. You could hear kids screaming and running up and down the hallway. This went on late in the night and started again early morning.
I was not happy with our stay.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Yecika

On the weekdays the breakfast are only open until 9am be advised to this before you do a reservation.and don’t have any other coffee amenities areas open for late costumes.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

James

Breakfast dodo.

Partner

6/10

Pleasant

14 Apr 2026

Lynne

Hot breakfast was not very good

8/10

Excellent

31 Mar 2026

Steven

Staff was nice. The foid was only so so, but it is usually that way with this type of hotel

2/10

Poor

29 Mar 2026

Cortland

Room had no hot water broken shower tile falling off
They had a hockey team there on the whole floor that was partying and they were fights with cops. All four rooms did not have hot water when we showed up one of the rooms had a broken toilet.

Business

10/10

Exceptional

22 Mar 2026

Shaun

Great location and good money for your value!

10/10

Exceptional

20 Mar 2026

erib

Love this place for the air hockey and proximity to the casino

Partner

4/10

Poor

16 Mar 2026

Louise

To Whom It May Concern,

I am writing to express my deep disappointment with my recent stay at the La Quinta hotel in Springfield, Massachusetts. I have stayed at many La Quinta locations across the United States and have always had positive experiences, which makes this situation especially upsetting.

This was, unfortunately, the worst experience I have had, and certainly not worth the $153.00 I paid. Although the hotel is advertised as smoke-free, the smell of marijuana in the elevators and throughout the sixth floor was overwhelming and unacceptable. I was traveling with my two granddaughters, ages 15 months and 13 years, and the environment did not feel safe or appropriate for them.

Additionally, the room itself was extremely uncomfortable. The mattress felt as though it had a sunken hole in the middle, making it very difficult to sleep, and the pillows were unusually small and flat. Given the circumstances of my trip—my father is currently in critical condition at Baystate Hospital—I needed a clean, comfortable place to rest. Instead, I felt compelled to check out at 6:39 a.m. due to the poor conditions.

I am asking that this hotel be reviewed and that these issues be addressed promptly. This experience does not reflect the standards I have come to expect from La Quinta.

Thank you for your attention to this matter.

Sincerely,
Louise Fuentes

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Kimberly A

Gym is really nice and has bit of everything.
Pool and hot tub a nice plus too

10/10

Exceptional

22 Feb 2026

Patricia

Everything was excellent

Self

2/10

Poor

21 Feb 2026

Tara

I was crushed by the solid wooden backboard while sleeping at night.

Family_with_children

6/10

Pleasant

20 Feb 2026

David

Entire floor reeked of pot. Kids running around screaming until 1AM. Beds too soft. Clean but somewhat run down. Breakfast wasnt great. Minimal.selection and pancakes were very thin, hard and gummy with fake syrup

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Edith

Clean room nice staff

Partner

4/10

Poor

17 Feb 2026

Marisa

you shouldn't be able to hear neighbor's in the next room and while they are in the bathroom. walls must be so thin.
the pool area was very dirty towels all over the place.

4/10

Poor

16 Feb 2026

April

Room was not 100% my daughter and I stayed for a 3 day volleyball tournament we didn’t get back to the hotel till midnight and they had construction going on waking her up at 7:30 am when she needed her sleep to play again the next day. This happened last year too and we thought it was a one time thing with the construction. I won’t be staying here again! No consideration for the inconvenience when I spoke with the front desk.

Leisure Family

8/10

Excellent

03 Feb 2026

Venessa

Staff

Leisure Family