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Courtyard By Marriott West Springfield
Springfield - MA · United States
885 Riverdale StreetView location
9.2/10Excellent696 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.6/10 9.6
Condition9.2/10 9.2
Neighborhood9.0/10 9.0
Amenities8.6/10 8.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Courtyard By Marriott West Springfield
Located in West Springfield, this hotel offers 121 guestrooms with amenities such as refrigerators, LED TVs, and premium bedding. Enjoy an indoor pool, 24-hour fitness center, and on-site dining at The Bistro restaurant and a coffee shop/cafe. A 24-hour business center and free self-parking are also available.
For events, the hotel features 675 sq ft of conference and meeting space. Nearby attractions include the Big E, Olympia Ice Center and the Majestic Theatre.
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When you stay at Courtyard by Marriott West Springfield in West Springfield, you'll be near the airport, within a 5-minute drive of Eastern States Exposition and Baystate Medical Center. This hotel is 2.8 mi (4.5 km) from Holyoke Mall and 3.2 mi (5.2 km) from Connecticut River.
Make yourself at home in one of the 121 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in West Springfield? This hotel has 675 square feet (63 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
2:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- Pool access available from 6:00 AM to 11:00 PM.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - C0008893250
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector and a smoke detector
-
Minimal age
21
-
Optional fees
- Fee for full breakfast: approximately USD 3.00 to 15.00 for adults, and USD 3.00 to 15.00 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Cinemark West Springfield 15
0.4 km / 0.2 mi
Riverdale Shops
0.4 km / 0.3 mi
Connecticut River
0.7 km / 0.4 mi
Riverdale Center
1 km / 0.6 mi
Eastern States Exposition
1.6 km / 1 mi
Olympia Ice Center
1.8 km / 1.1 mi
Veterans Field
2.5 km / 1.6 mi
Majestic Theatre
2.5 km / 1.6 mi
West Springfield Town Hall
2.9 km / 1.8 mi
West Springfield Town Common
3 km / 1.9 mi
Holyoke Mall
4.5 km / 2.8 mi
Roberto Clemente Field
4.8 km / 3 mi
Robinson State Park
4.9 km / 3 mi
Baystate Medical Center
4.9 km / 3.1 mi
Paramount Theater
5.3 km / 3.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 121
- hotel
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Valet parking
- Laundry service
- Hotel safe
- Lift access
- Newspaper standExtra charge
Show 15 more facilities & services
- Shop
- Newspapers
- Clothes dryer
- Grill/BBQ
- Bar
- Restaurant
- Conference room
- Meeting room
- Indoor freshwater pool
- Outdoor freshwater pool
- Breakfast
- Picnic
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
B1
Breakfast For One Guest
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 24 m²DBL.KG
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Disability-friendly bathroom
- Centrally regulated air conditioning
- Bathtub or Shower allocation on arrival
- Shower
- Bathroom
Facilities with extra charge
- TV
- Toiletries
- Wi-fi
- Individually adjustable heating
- Ironing set
- Tea and coffee making facilities
- Fridge
- Direct dial telephone
- Hairdryer
- Housekeeping
- Satellite TV
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
DOUBLE KING SIZE BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Disability-friendly bathroom
- Centrally regulated air conditioning
- Bathtub or Shower allocation on arrival
- Shower
- Bathroom
Facilities with extra charge
- TV
- Toiletries
- Wi-fi
- Individually adjustable heating
- Ironing set
- Tea and coffee making facilities
- Fridge
- Direct dial telephone
- Hairdryer
- Housekeeping
- Satellite TV
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
DOUBLE GUEST ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 30 m²SUI.2Q
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Bathroom
- Bathtub or Shower allocation on arrival
- Centrally regulated air conditioning
Facilities with extra charge
- Hairdryer
- Direct dial telephone
- TV
- Fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable heating
- Wi-fi
- Toiletries
- Desk
- Satellite TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
SUITE TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Room amenities
- Shower
- Bathroom
- Bathtub or Shower allocation on arrival
- Centrally regulated air conditioning
Facilities with extra charge
- Hairdryer
- Direct dial telephone
- TV
- Fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable heating
- Wi-fi
- Toiletries
- Desk
- Satellite TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 33 m²SUI.KG
Room overview
Smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Bathtub or Shower allocation on arrival
- Centrally regulated air conditioning
Facilities with extra charge
- Ironing set
- Satellite TV
- Individually adjustable heating
- Tea and coffee making facilities
- Fridge
- TV
- Direct dial telephone
- Hairdryer
- Housekeeping
- Desk
- Toiletries
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
SUITE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Room amenities
- Bathroom
- Shower
- Bathtub or Shower allocation on arrival
- Centrally regulated air conditioning
Facilities with extra charge
- Ironing set
- Satellite TV
- Individually adjustable heating
- Tea and coffee making facilities
- Fridge
- TV
- Direct dial telephone
- Hairdryer
- Housekeeping
- Desk
- Toiletries
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 24 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathtub or Shower allocation on arrival
- Shower
- Bathroom
- Disability-friendly bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Tea and coffee making facilities
- TV
- Direct dial telephone
- Hairdryer
- Housekeeping
- Satellite TV
- Desk
- Toiletries
- Wi-fi
- Individually adjustable heating
- Ironing set
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
DOUBLE TWO QUEEN BEDS
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Bathtub or Shower allocation on arrival
- Shower
- Bathroom
- Disability-friendly bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Tea and coffee making facilities
- TV
- Direct dial telephone
- Hairdryer
- Housekeeping
- Satellite TV
- Desk
- Toiletries
- Wi-fi
- Individually adjustable heating
- Ironing set
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible-Two Queen BedsSTUDIO • Accessible-Two Queen BedsSTU.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard By Marriott West Springfield
STUDIO Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Courtyard By Marriott West Springfield
100
reviews shown
Ray
:)
Douglas
z
Cristiane
No Beakfast!
Martha
This hotel was say to get to from the highway and a short drive from downtown Springfield. It’s not in a pretty area (basically a strip mall) but my room was bright and spacious.
Zuleyka
We had a great stay
Alexander
Small room but used very efficiently for a place to sleep. Everything looked nice and the bed was very comfy. The shower has seen better days though and looks like it could go for some TLC
Stephanie
Would write a negative review if I could. I’m a lifetime Marriott Gold member and am appalled, not to mention glad I don’t travel much anymore.
Staff was unreal. Our booking was for three, a King bed and sofa bed. Lied telling us we booked an accessible room with a King bed. Our son had to sleep on the floor after spending nearly two hours trying to figure it out, with no help from the staff who only brought us one comforter and a pillow for the floor.
Staff threatened to call police and told me not to put my hands on her when I mentioned my Latina fire was coming out after she hung up on me twice from the room so I went to see her in person.
Shower water was awful and got all over because the showerheads were pointing at the curtain and could not be readjusted.
Bathroom and room were not clean with spiders and debris on the carpet.
King bed was comfortable. Floor was not. And it was gross.
Air conditioning very loud.
Amenities like the gym downstairs were very nice but we did not get to enjoy since we spent all our time trying to get the room we booked and jetted out as soon as we possibly could in the morning.
Staff was unreal. Our booking was for three, a King bed and sofa bed. Lied telling us we booked an accessible room with a King bed. Our son had to sleep on the floor after spending nearly two hours trying to figure it out, with no help from the staff who only brought us one comforter and a pillow for the floor.
Staff threatened to call police and told me not to put my hands on her when I mentioned my Latina fire was coming out after she hung up on me twice from the room so I went to see her in person.
Shower water was awful and got all over because the showerheads were pointing at the curtain and could not be readjusted.
Bathroom and room were not clean with spiders and debris on the carpet.
King bed was comfortable. Floor was not. And it was gross.
Air conditioning very loud.
Amenities like the gym downstairs were very nice but we did not get to enjoy since we spent all our time trying to get the room we booked and jetted out as soon as we possibly could in the morning.
marc
The staff are helpful sans polite. This is a solid four star hotel. Don’t be a cheap mook, book today.
Erskine
Nice clean helpful and a friendly staff
Carlos
Great location and the room was big and spotless.
JENNIFER
Enjoyed everything!
Faisal
First, I have to say that I travel a lot and stay in a lot of marriages, both across the country and internationally. This was an excellent day as I stayed here with my family for graduation weekend. The rooms were very clean spacious. The air conditioner was very quiet and actually worked for a change. There were good amenities on site including a mini Starbucks where we could get decent enough breakfast and on time I only wish they open a little bit earlier. The location overall was also excellent where it was near a lot of stores amenities, and also near the highways. I have stated before and strongly recommended.
Stephanie
Quick night headed out for an appointment in Boston. Seemed ok but didn’t really check out anything. Coffee shops very conveniently located close by.
Eileen
Friendly staff, clean room, convenience to have Starbucks in the lobby!
Danny
Amazing location. Quick check in and the room was great.
Sandra
I was disappointed in that I thought breakfast would be included with my booking, but found out upon check in that it was an add-on cost. The breakfast food and coffee options for sale at the coffee bar were somewhat limited. The hotel was clean and other amenities like the gym and pool were nice.
Yessika
Perfect area when in Springfield, closed to everything, staff super friendly!
Irene
Safe
Wendy
Excellent stay. Staff were friendly, great amenities, and hotel was very clean. However, disappointed as housekeeping came once during our four night stay. Taking out trash, replacing towels, and restocking coffee/tea service is of value to me.
Kelly
Good stay
Justin
Good
Ronald R
Great & professional service
Tania
Friendly staff! Welcoming to a boys hockey team. Clean.
Austin
Clean and efficient. Great location to find a meal and get away from the Big E chaos.
JAMES
Stayed here because I was having the floors in my house redone everything was clean crispy everything worked no problems with that but I don’t know if there was a generator or the heating air ducts that were allowed enough that I left the TV on at night and the TV must collect some kind of satellite or something but it kept clicking off whatever station it was on and would be down for a minute or two and come back on I’ll be watching your show it would go blue and then come back on when I got up in the morning I was in the elevator and somebody else was saying the same thing to me but overall everything was clean brand new or at least up-to-date
Brandon
Clean, safe, great spot, friendly staff. Always a joy to stay there.
Dave
The room was clean. The staff were very friendly. It was nice to have a bar/lounge seating area and the breakfast was good. The hotel was in walking distance to the shopping center and a few restaurants.
paula
Room was clean and comfortable
Brenda
Staff was nice. Elevator was down but I was on the 2nd flr. Actually, wotked out fine. Stairs were closer to my room than Elevator. Room was nice
Nicholas
I had originally booked a room for Saturday. I tried to get a refund for the room , due to a family issue I wasn’t going to be able to use the room on Saturday. I was told the booking was through a 3 rd party, but it was still your hotel.
Paul
Clean, great area, and welcoming.
Crystaline
It was very clean and nice and the pool was hot and it’s winter time right now
Morgan
Nice and very clean hotel !
CARMEN
As always our stay was amazing. Beutiful cozy hotel with the most comfortable beds
Natalie
The hotel was conveniently located, as my child was doing a camp over at Springfield College and we didn’t want to stay right in the city. The room was clean and staff were friendly. The only thing we would have appreciated better would have been breakfast included.
Mihai
Quiet, convenient… a bit pricey
Lauren
Accommodating.
Carrie
The hotel exceeded my expectations. Staff upon arrival was welcoming. Advised me of the free amenities they had, which came in handy since my husband forgot his tooth brush. Also laundry was also free so we went home with clean clothes. I would stay here again.
Lori
It was fantastic
Danny
Room was beautiful. The beds are so comfy.
Danny
The room was great. The staff quick and
Steve
Clean, spacious, quiet, nicely decorated. Well maintained.
Legna
The staff was Outstanding! The only thing i was upset about was there was a pill left under the table behind the trashcan. Other than that everything else was clean.
Thomas
Work trip meet my needs
Travis
Staff was great, had to ask for extra towels would have expected daily towels and face cloths for almost $300/night. no continental breakfast
William
Clean rooms, friendly staff and great breakfast!
Elizabeth
Room was clean. At our time finding the reservation, but then they did. Staff was lovely.
Aileen
.
Allison
Clean modern, friendly staff
toan
Great customer service
Jessuca
Room was clean and staff was super friendly
Gretchen
Good parking. Check in staff very friendly.
Joseph
Nice place. Clean, well run. The neighboring restaurant has a BRIGHT sign that turns off around 1am
Eileen
Friendly check in. Convenient to have Starbucks in the lobby.
Donna
Very friendly staff. Very clean rooms.
Vance
.
Holly
The hotel is super cute and modern. The beds and pillows were amazing. The staff was friendly and helpful. The location was very convenient. We drove
But it's right next to shops and restaurants. I honestly can't say enough good things about our stay. It suited us perfectly and we had no complaints regarding cleanliness. I would absolutely recommend if you are headed to Springfield.
But it's right next to shops and restaurants. I honestly can't say enough good things about our stay. It suited us perfectly and we had no complaints regarding cleanliness. I would absolutely recommend if you are headed to Springfield.
Renee
Excellent front desk staff. Jonathan assisted us with checking in early and offered local suggestions for shopping (my husband needed a pair of dress shoes for our event that evening.)
Sandra
Staff was great , would stay again?
Marta
Staff where amazing Matt at the front desk was friendly and welcoming. Jeraime at the bar was great. Thank you for your hospitality.
exum
Terrible restaurants
Takela
Ryan at front desk was friendly and courteous over the phone and upon arrival!
Laura
The only bad thing was the bathroom didn't have a fan so it was always moist and we only had half a glass for the shower and the nozzle didn't bend down anymore than it already was. The floor was always soaking wet
Christine
lots of Mold growing on ceiling of the shower. Shower was not clean and in need of repair.
Judson
No breakfast smh
Lauren
Exceptionally clean and updated hotel with wonderful, large rooms and clean and comfortable bedding. Everything was thoughtfully appointed in the room with lots of extra touches. This is close to the Big E and within walking distance of restaurants.
Kathleen
The hotel is wonderful and located close to shopping and some nice local restaurants. The staff was very attentive and thoughtful.
Phyllis
All was good checking in
Kelly
A beautiful quiet property with amazing service!
Paul
This is a very nice property!
Debra
Our stay at the Courtyard, for my husbad and I, was due to attending the Big E. Everything from checking in, the hospitality of the staff, the cleanliness of the room, to the stores & resturants surrounding this hotel, also getting to & from the Big E was such a truly great experience. Would for sure stay here again!
Fran
Great stay!
Staff was friendly, room was very nice, clean and comfortable.
Natalia
My favorite in the area
Super nice hotel. Brand new, clean, friendly staf everytime!
Michael
Clean and very helpful.
Daniel
Great service and excellent features to the property. The only thing that stops me from giving this property a perfect score is the lady at checkout was a bit rude.
Christopher
Clean and friendly
Wojciech
Exceptionally satisfying stay in all aspects
Joel
Staff was always friendly and helpful
Tj
Ok for business stay
Minerva
Overall
Jim
Property was under construction and was not mentioned in the add. Courtyard could also not find our reservation at first and them gave us keys to someone else’s room! Then fire alarm went off at 6am and then maid service was banging on our just before 10am when we a do not disturb sign on the door and check out was 11am. Could have been worse but All in all a bad stay, thankfully it was only one night.
ARIEL
We always stay once a year for summer. We love the hotel and specially the beds, they are the most confortable ever! The staff is always amazing and the hotel is very nice and peaceful.
Anne
Friendly staff and very clean.
Christine
Great all around
THIHUONG
Good laundry service.
Lisa
Excellent staff that goes out of their way to check you in quickly and get you to where you want to be. Shopping and food is right next door with lots of options, even a grocery store and outlet stores. Bright, clean entry and lobby with clean welcoming rooms.
Igor
Good
Lynne
Overall, the property was good with a couple of exceptions: very little storage for clothing, two small drawers, so needed to also have suitcases out, but only one decent place for a suitcase. The clock night light couldn't be dimmed.
Michelle
Beautiful room, comfortable beds, and great amenities. And the lady who checked us in was very friendly and professional. We were very happy to stay here and would do so again.
Kathleen
Good location. Met all our needs.
Jane
Clean and well maintained. Up to date. Friendly staff.
Jurij
Safe and convenient
Robert
Location is great (clean and centrally located) except there is NO complimentary continental breakfast (which is OK, but .....) - NOT EVEN COFFEE. You are expected to buy Starbucks through an automated machine in the snack area (which had a warning on it that it needed to be rinsed), or at the \"bistro bar\" during bistro hours. We had to drive across the street to the Dunkin Donuts every morning. It's hard to believe that free coffee in the morning is not offered. Very disappointing and unexpected. BTW - I do understand that there are \"coffee makers\" in the room, but I think we can all agree that those things are gross. Overall a great place.
William
Room and hotel were clean,staff was pleasant.
Joline
The property was wonderful as far as everything. I gave it a 4 due to not having complimentary coffee in the lobby in the morning. There is a coffee maker in the room but I am not fond of using them as I do not know how long they have sat without fresh water being ran through them and the cleanliness of the maker and pot.
Ashlee
Very clean. Staff is great.
Lorie
Excellent stay
ESTHER
I stayed for 3 nights. Waking up early morning to go to work. Unfortunately coming back at 1 am to find my room untidy. Linens, towels where I left them in the bathroom. I called the front desk but unfortunately there was no housekeeping to replace the linens. I literally had to go downstairs at 1:30 am to get linen to go do it myself. After a long day then coming to untidy, untouched room is very below standards. I believe someone must have checked that he/she cleaned the room.🤔. Courtyard you guys can do better. This was pathetic!
Karen
Awesome hotel! So clean and comfortable! We will definitely be back!
Naveen
Quick check in clean room
Good location
Good location
Location & surroundings
Courtyard By Marriott West Springfield
885 Riverdale Street, West Springfield, United States
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Courtyard By Marriott West Springfield
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