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Best Western Springfield West Inn
Springfield - MA · United States
429 Riverdale StreetView location
7.8/10Very good1,003 Reviews
Cleanliness7.8/10 7.8
Service8.4/10 8.4
Comfort7.8/10 7.8
Condition7.6/10 7.6
Location10.0/10 10.0
Neighborhood4.0/10 4.0
Amenities7.2/10 7.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western Springfield West Inn
Enjoy a VIP experience at our quiet West Springfield, MA hotel, perfectly situated for attending the Eastern State Exposition. Explore nearby attractions like the Basketball Hall of Fame and Six Flags New England, offering thrilling rides, shopping, and dining.
Whether you're attending an event at the MassMutual Center, seeking a romantic getaway, or visiting Baystate Medical Center, our cozy hotel offers convenient access from Highways 90 and 91. Business travelers appreciate our well-equipped rooms for extended stays, while leisure guests can enjoy the scenic Connecticut River backdrop.
Discover local gems, from horse shows to renowned seafood restaurants. Our dedicated staff ensures a comfortable stay from arrival to checkout.
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Located in West Springfield, Best Western Springfield West Inn is a 1-minute drive from Connecticut River and 6 minutes from MassMutual Center. This hotel is 3.4 mi (5.5 km) from Holyoke Mall and 3.6 mi (5.8 km) from Eastern States Exposition.
Make yourself at home in one of the 53 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Spoken Language
English
Nearby attractions
Connecticut River
0.1 km / 0.1 mi
Eastern States Exposition
0.8 km / 0.5 mi
Cinemark West Springfield 15
1.3 km / 0.8 mi
Veterans Field
1.3 km / 0.8 mi
West Springfield Town Common
1.6 km / 1 mi
Majestic Theatre
1.6 km / 1 mi
Riverdale Shops
1.7 km / 1 mi
Josiah Day House
1.7 km / 1 mi
Riverdale Center
2.1 km / 1.3 mi
North Riverfront Park
2.2 km / 1.4 mi
Olympia Ice Center
2.9 km / 1.8 mi
Calhoun Park
3.5 km / 2.2 mi
Roberto Clemente Field
3.5 km / 2.2 mi
Brightwood Ave. Park
3.5 km / 2.2 mi
Robinson State Park
3.9 km / 2.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 53
- Number of floors (main building): 4
- Suites
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry serviceExtra charge
- Multilingual staffExtra charge
- Air conditioning in public areas
Show 8 more facilities & services
- Lift accessExtra charge
- Gym
- PhotocopierExtra charge
- Business centre
- Breakfast
- Continental breakfast
- Non-smoking establishmentExtra charge
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKINGDBL.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
DOUBLE TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
Double or Twin Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBT.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 5 m²DBL.KG-NM
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Wake-up service
- Wi-fi
- Ironing set
- Microwave
- Cable TV
- Hairdryer
- Direct dial telephone
Show all 12 amenities
- Radio
- Internet access
- Alarm clock
- Turndown service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
DOUBLE KING BED NON SMOKING
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Room amenities
- Desk
- Wake-up service
- Wi-fi
- Ironing set
- Microwave
- Cable TV
- Hairdryer
- Direct dial telephone
- Radio
- Internet access
- Alarm clock
- Turndown service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
Double or Twin WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-10
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
DOUBLE Accessible
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-10
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room TWO DOUBLE BEDSRoom • TWO DOUBLE BEDS • 1 Bedroom • 5 m²ROO.2D
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Turndown service
- Alarm clock
- Desk
- Cable TV
- Ironing set
- Microwave
- Internet access
- Radio
Show all 12 amenities
- Direct dial telephone
- Hairdryer
- Wi-fi
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
Room TWO DOUBLE BEDS
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2D
Room amenities
- Turndown service
- Alarm clock
- Desk
- Cable TV
- Ironing set
- Microwave
- Internet access
- Radio
- Direct dial telephone
- Hairdryer
- Wi-fi
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Springfield West Inn
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Best Western Springfield West Inn
100
reviews shown
Daniel
The hotel was clean, the bed was comfortable, and the breakfast was good. Would visit again.
Lourdes
The room was clean. We stay only one night, so everything was very good for us. The breakfast was okay.
david
Staff were good...hotel needs to be updated, looks old. Parking is tight...Rooms were okay, not great. The hotel was going through a towel shortage. Breakfast was good, not great.
Patrick
Good location, room was clean.
Thai Dung
Good location, friendly staff, and clean room.
Heather
Our room was clean. The staff were very friendly and helpful!! So kind every time we spoke. The breakfast was your standard breakfast. We left full and enjoyed the food. Everything was clean and well stocked! My only concern was how loud the air conditioner was but once I fell asleep I was fine.
I would stay here again.
I would stay here again.
lester
There are a washer and dryer on the second floor, but no quarters were available at the desk, otherwise a good stay.
michael
Overall, I had a great stay at this Best Western, and was surprised to see it was recently renovated, as the pictures on Hotels dot com were before renovation. I visit the area a few times a year, to visit Six Flags, and this was my first time staying here. I booked the day of my stay and the room was a great value for a last second booking!
I checked in after 9pm, the woman at the desk was very friendly, asked if it was my first time there, and provided information on the amenities. They honored my request for a top floor room, on the 4th floor, and I had room 415 which was right off the elevator in the front corner, with no neighboring rooms. It was very quiet although I could hear minor road noise in morning.
I was pleasantly surprised to see the room and hotel were renovated, my room had new carpeting, lamps, headboards on beds, and while the room is a bit cramped, with low ceiling in bathroom area, it was overall clean, comfortable, and had everything I needed! It was a 2 double.
The staff were friendly and would greet you in hallways. My only minor issue was at breakfast, the delicious yogurt machine/dispenser was running very low. There was a male employee who popped in twice while I was there but didn't seem to check items with guests having to ask to refill things. Sadly no yogurt was added. The eggs weren't great, but other options were fine, and I liked the peach juice!
I noticed they have an abandoned outdoor pool and hope that can be restored/reopened!
I checked in after 9pm, the woman at the desk was very friendly, asked if it was my first time there, and provided information on the amenities. They honored my request for a top floor room, on the 4th floor, and I had room 415 which was right off the elevator in the front corner, with no neighboring rooms. It was very quiet although I could hear minor road noise in morning.
I was pleasantly surprised to see the room and hotel were renovated, my room had new carpeting, lamps, headboards on beds, and while the room is a bit cramped, with low ceiling in bathroom area, it was overall clean, comfortable, and had everything I needed! It was a 2 double.
The staff were friendly and would greet you in hallways. My only minor issue was at breakfast, the delicious yogurt machine/dispenser was running very low. There was a male employee who popped in twice while I was there but didn't seem to check items with guests having to ask to refill things. Sadly no yogurt was added. The eggs weren't great, but other options were fine, and I liked the peach juice!
I noticed they have an abandoned outdoor pool and hope that can be restored/reopened!
Edward
Staff was friendly and helpful bathroom was dated with a tile shower in desperate need of Bath Fitter
Holly
Breakfast was very well stocked at all times. Very nice staff and the hotel was good for the price point.
Mary
Great stay. Property was clean and nice
Carrie-Anne
It was a nice property! Clean room, I was very satisfied.
Samuel
No road noise or any other extraneous noises, great sleep!
Mary
Beds very comfortable. We only stayed one night but would go back. Pool not open but no big deal.Breakfast was good with several options and constantly refilled during the 3 hour window.
Adam
They are trying to make it look nice, but it has a ways to go. There was a good size hole that the baseboard didn't cover...the AC made noise, not enough to keep me awake but definitely not a quiet night...and there were multiple times I thought there was a pungent odor of marijuana in the room.
amber
I traveled with my family of 4. We were very tired so we needed a place to lay our head. Upon entering the front door there was dirt and debris on the floor. The staff member was very nice and efficient. We parked at the back of the building that had a fence panel that was knocked out. The back door was unlocked and didn't require a key card. Our room was the first door on the right. The amount of debris on the carpet and in the corner before entering our room showed that a vacuum clearly hadnt been used in a while. We entered our room and the toilet was running which it did every so often in the night. We closed the drapes and they were yellowed and discolored. The bedding looked clean and was comfortable. I went to place our suitcase in the curtained closet on the luggage holder and saw mouse droppings. It's safe to say we slept, showered and left without breakfast. This was a hard review as I have never had this experience at Best Westerns.
R
Behind the parking lot there is over a 30 foot drop straight down in to the river. No safety barer or warning sines at all.
Christy
Room was clean, we had a problem in our first room. The staff was very kind and fixed the problem. Breakfast was great, plenty of parking. Quiet clean place to stay.
Isaac
Best Western has yet to let me down. I got in late at night but the staff was very helpful
Arthur
Staff was courteous. Parking easy. Exercise
Room sufficient. Breakfast good!! Rooms
clean and comfortable. TV could have offered more stations. Nice stay all in all though for the price!!
Room sufficient. Breakfast good!! Rooms
clean and comfortable. TV could have offered more stations. Nice stay all in all though for the price!!
Nick
The breakfast was great. Eggs, sausage and waffles. Multiple other choices. Fresh yogurt with toppings.
Craig
The staff was extremely friendly and the room was very clean.
Frank
Good stay for the value
Erik
Staff was wonderful. Helpful and accommodating during Iron Man Weekend. Thank you all.
Margaret
It’s an older property
David
Nice modern and comfortable property that was a good value as well. Arrived late and front desk representative could not have been more helpful on several issues. An excellent breakfast included. Great place to stay.
Madhu
Value for money. Highly recommend
Annette
Clean & quiet
Roshan
The hotel did not have my reservation when I arrived.
Goverdhan
Jennifer was very helpful. She made our stay was very smooth and pleasant. Rooms were very clean and comfortable.
Nancy
The room was clean but could use some minor repairs. Parking was fine. Breakfast was better than many hotels. Staff was very helpful.
Reuben
The hotel could use sprucing up and cleaning. The hotel was good enough for a quick stay.
Breakfast was good.
Renovations would be recommended.
Breakfast was good.
Renovations would be recommended.
Yolanda
Treadmill broke. Ceiling cracks. Old. Rundown
Peter
Got bitten by mattress bugs
Peter
A good property good rooms got really disappointed. I got bitten by mattress bugs all over my body stay two nights there. They really need to do something about there cleaning service or mattresses.
Gerardo
Overall is was ok
Gerardo
Very nice people
Melinda
The room was clean for what it was. Bedding was fresh. Bathroom is small, also pieces of tile were missing. There were also stains on the carpeting.
Brandon
Bed was terrible felt like i slept on a box spring this time
Panashe
Clean room. Staff nocr
PATRICIA
Breakfast was fair. Furniture and mattress need to be replaced.
Sheana
Most of the staff was great. At one point there was a gentleman in the lobby, laying on the chairs with his hand down his pants talking on his phone completely disgusting.
Kevin
Vending machine didn’t work my room smelled like there was chicken noodle soup boiling in it for the past three weeks. I had to go to the gas station and buy some Lysol to spray.
Heather
Clean, quiet room, great parking and great location. Would definitely stay there again.
Robert
Mediocre in every way
Norbert
Great stay
LENORA
PARKING WAS FINE-DID NOT USE BREAKFAST
Rachel
This Best Western was disgusting. It was dirty, old, poorly maintained and gross to stay in. Do not book this hotel. I would love to get my money back because it was truly a terrible stay.
Elyse
Good food choices
Marcelo
ok
Sarah
Overall not bad but could have been cleaner. Toilet not really clean. Shower area old. Back of bathroom door dirty and stained. AC didn't cool room as much as it should. Staff told me when i checked out, i should have adjusted it on the window unit as well as the thermostat.
Joseph
Clean Room
Madinakhon
Very safe place
Stephan
Yes
Renata
Cigarette smell
Robert
An okay facility, clean and large rooms. Staff not particularly interested and in one case never stopped typing on her phone while assisting me. Phone in my room, 203, was not connected so i had to walk to front desk to communicate. No lounging chair but there were a coffee machine, small refrig, microwave and safe. Not the most convenient location. Not bad but not great.
Nerlande
Yes clean room staff nice
Susan
The room was very clean. The decor was modern, the TV huge. The bath had no signs of long-term water use/damage. Bedside USB/charger outlets would have been nice. Breakfast was good, olentiful and varied. Breakfast wa
Liliana
We couldn’t even check in! There was no one at the front desk waited for an hour! Had to call customer service and get a different hotel.
!
!
Maria
Muy buen servicio en general. Gracias
Gerardo
Not too noisy and toilets to be working
LUIS
The room was great and jose at the front desk was very kind amd helpful and at the breakfast department he was great.
Jennifer
Room was in good condition after we switched from the 1st one. Walls are dirty. No vending machines or snacks available for purchase.
JENNIFER
The staff was nice. The bathroom was clean, the beds were comfortable. The walls were dirty. Room was never clean the 4 nights we were there. I put the sign on the door twice, one day was off limits.
Marlene
Missed breakfast, but check-in and check-out were all pretty seamless. The facility is dated, but we'll taken care of. Front desk person visible at all times and friendly.
Matthew
Friendly front desk.
Teresa
The Hotel had a terrible smell curtains in room where dirty and ripped up also towels where dingy children ran up and down hallway night and morning just came from father's Funeral wanted to rest had long day then they required deposit that was never mentioned iin booking.
Leah
Every single worker was hospitable! I will definitely stay again
Jennifer
Decent breakfast
Gerald
Conveniently located
Susan
Perfect we will be back again for sure
Tom
Heat unit was either hot or not working
Erika
Room was spotless an clean and the heat worked amazing because it was such a cold few days
Amrita
A
Shuhfan
Breakfast is good
Leonard
Yes
Rita
Parking was easy, breakfast, was good and fresh.
Christiana
Good
janet
okay
Gaurav
Dated hotel but okay if you don’t have other options. Room was clean and comfortable. No issues with cleanliness. It’s just that the hotel overall could use a renovation. It appeared to be a 2 star hotel.
Lynelle
Good breakfast included.
Awais
This place is absolutely disgusting
william
Long check in experience; bathroomneds updating
Lorraine
Clean room , comfortable bed .
Joe
Hotel was only okay but my wife hated it.
William
The place was advertised as a three minute walk to the Big E , in actuality it was a 9 minute drive
Feria G
It was close to the Event were attending. Room was clean and I clean as a business.
German
Very satisfied
Jody
The Expedia description said the hotel was a 6 minute walk to the BigE which is the only reason we booked and when we got there we were more like a 30 minute walk. This caused additional expense because we had to pay for parking when we did not expect too.
Eddi
Na
John
They didn't make the rooms if you don't ask.
nicholas
Disappointed
The A/C machine kept making loud sounds even though turned off. When you entered the hotel smelled musty. Showerhead not operating properly
stephen
My room was comfortable and clean
Gerardo
Overall I like this hotel very clean however the only negatives I would say was the elevator was not working but was fixed quickly and the other would be toilet was dirty but happy to stay at this hotel and will star again
douglas
Stayed for 4 nights
From check in to breakfast everything was as great
From check in to breakfast everything was as great
Scott
Nice affordable play to stay
Had a good stay here. Only disappointment was when i went to use the clothes washers for my extended stay. Front desk couldn't supply quarters and the vending machine with detergent was empty. Otherwise, no issues, I would stay there again as it is a good value. Breakfast was fine, not fancy but certainly sufficient. Well attended to by staff during the breakfast hours and clean. Front desk staff was all friendly, professional and helpful.
Craig
Great stay
Adrian
Dirty
Rebecca
A nice place to stay, clean, smells fresh. Comfortable.
Nitin
While the facility overall is great, broken things like the refrigerator door in our room (fell out upon opening) worries me as that could come on us for breaking it. It also says about the upkeep of the facility. Usually Best Western are good, so was this.
Breakfast could be little better, but can’t really compare to other hotels in the area.
Overall, for a good price, I’ll recommend this facility anyway.
Breakfast could be little better, but can’t really compare to other hotels in the area.
Overall, for a good price, I’ll recommend this facility anyway.
Location & surroundings
Best Western Springfield West Inn
429 Riverdale Street, West Springfield, United States
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Best Western Springfield West Inn
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