Quality Inn Chicopee-Springfield

8/10

Excellent

08 Mar 2026

Peter

The room was clean and well supplied and the staff friendly and competent and the price is reasonable. However, there were a few people hanging around near the entrance, and that made me feel uncomfortable. If these people were employees on break or were waiting for transportation, they should stay inside or at another outside location.

Self

6/10

Pleasant

01 Mar 2026

James

Yes the room was good they need to update the tv. You have to just scroll thru channel s to see what was on.there was no guide on tv in my room. This morning made a cup of coffee in room.tried to make another maker would not work tried it in 4 ouletput it in trash bucket told front desk

Self

4/10

Poor

20 Feb 2026

Amy

Staff was great. Room was in bad shape the wall falling apart by window. It did t smell well and the bathroom shower was gross.

Partner

10/10

Exceptional

04 Feb 2026

Carlos

Very clean good service

Business

8/10

Excellent

25 Jan 2026

VICTOR

Clean room, nice staff. Only there 1 day

Partner

2/10

Poor

16 Jan 2026

Jacqueline

One of the bed sheet in the room was stained, the shower handle was broken, even though it says no smoking the hallway smell like marihuana. The breakfast was old, the sausage, the eggs just about everything. Behind the vending machine it smell like there was a dead animal.

Leisure Partner

2/10

Poor

07 Jan 2026

Angelica

Parece ser un hotel de personas sin hogar, fue horrible, rápido que llegamos una persona sin hogar que se hospedaba en el hotel nos preguntó si teníamos un lighter

Leisure Family

10/10

Exceptional

24 Dec 2025

James

Just a great variety of options

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

William

Hotel was in good shape.Staf helped in every situation.

Leisure Family

6/10

Pleasant

22 Nov 2025

Walter

Room was clean, reasonably quiet, needed a few small maintenance issues to be corrects, but it was a pleasant stay.

8/10

Excellent

18 Nov 2025

Carl

Friendly, helpful staff

Business Partner

6/10

Pleasant

15 Nov 2025

Stephanie

This hotel has an excellent location right off the highway and walkable to many restaurants and businesses. The breakfast was a highlight; both hot and cold options. The staff were also lovely. The hotel condition itself is a little worn down and the room wasn’t super clean.

Leisure Family

10/10

Exceptional

15 Nov 2025

George

It was clean and a decent breakfast

Business Self

2/10

Poor

11 Nov 2025

Renee L

The rooms and hotel really needs to be upgraded. There were bugs and the bathrooms were terrible. My experience was not good.

Business_and_leisure Self

6/10

Pleasant

09 Nov 2025

alicia

It was ok for a night stay.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Julia

Breakfast was convenient, loved coffee in the lobby and staff very friendly.

Leisure Partner

8/10

Excellent

04 Nov 2025

Tristan

Had to change rooms from second floor to first where I got woken up by drink kids

4/10

Poor

04 Nov 2025

Marcio

Torn carpet throughout including in room, wallpaper missing/torn, rusted lighted fixtures, everything just a bit \"off\".
Staff was pleasant, I felt safe, heating worked.

Leisure Self

6/10

Pleasant

03 Nov 2025

Andrea

It was an okay stay, Bathroom was really clean and breakfast was actually good as well.

Friends_and_family Friends

4/10

Poor

26 Oct 2025

Pam

Dirty towels, noisy room, beds are sinking in middle. Tub is stained dirty.

Leisure

2/10

Poor

24 Oct 2025

Ginette

It smelled like smoke and mildew and was unclean.
The staff was helpful in the morning when we cancelled our extra night

Leisure Partner

2/10

Poor

23 Oct 2025

David

It was dirty. Mold in the shower. Chairs and carpets stained and filthy.

Leisure Partner

2/10

Poor

21 Oct 2025

Amy

The room was in disrepair, the carpets were patched, the chair was ripped and did not raise up at all, the wall paper was peeling, the celling had water stains and mold, the tub was stained and did not have a stopper and creaked when you stepped into it. The walls in the bathroom were permanently dirty, the back of the toilet was a piece of plastic that did not fit properly, the vents on the a/c were broken, there were no tv stations, the furniture was all marked up and had small dents. The silver lamps were completely rusted as was the shower rod. The toilet barely flushed, the room smelled of overpowering lemon and gym socks. I could keep going but you get the picture. If there was any other place to stay I would have left.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Gerald

The HVAC system had no grill on the front of it and was absolutely filthy and jammed with dirt and what looked like mold. There were gaping holes in the walls, barely patched up. The rugs were filthy and smelled musty throughout the entire hotel. Paint coming off the walls everywhere, bathroom tub looked like there was brown dirt and rust staining throughout. Bathroom was repulsive. Stayed here out of desperation with a few other couples for an event where there was no other availability. All of us felt the same way and wound up checking out a day earlier than planned and just abandoning the second night cost. Stay away and avoid at all possible efforts. Horrible.

Business_and_leisure Family

8/10

Excellent

17 Oct 2025

Jorge L

I liked everything

Business Friends

8/10

Excellent

16 Oct 2025

Tristan

Clean room

Business

4/10

Poor

12 Oct 2025

Remi

There was a dog next room that kept barking all night so didn't sleep much. It stopped barking around 4am and around 8:30 someone next door was knocking with something that sound like a hammer for a good half an hour.

8/10

Excellent

11 Oct 2025

Andrea

The outside wasn’t exactly inviting, but the people were very nice and the rooms were clean

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Donna

Booked as an overnight for traveling to our destination. Room was just OK. Tub was old and filthy. Tried to warm up coffee in the microwave, and the microwave locked and could not open. One of the exit doors did not lock properly. Had difficulty in using remote for television. staff were very nice. The cover on the back of the toilet was missing and there was just a piece of plastic laying over it. There was nail polish all over the bathroom counter. The lamps on the bedside stand were rusted and dirty. Management needs to put some money into the place to update it, clean it, and make it safer by fixing the exit door.

Partner

2/10

Poor

06 Oct 2025

Tatyana

Very bad 😞

Business Family

4/10

Poor

05 Oct 2025

Shannon

Get what you pay for

Area is not great. Room was okay. Didn’t get the breakfast. Staff was totally fine. You get what you pay for, it’s affordable.

Business

4/10

Poor

05 Oct 2025

Denise

My room phone, didn't work, the blow dryer threw sparks and died, my son's room fridge didn't work, lamps very old and all rusted, beds were uncomfortable!

Leisure Family

2/10

Poor

05 Oct 2025

Jayshawn

Rooms were gross and place looked more like a rundown haunted house than a hotel

Partner

4/10

Poor

04 Oct 2025

Elena

This is an old building with old furniture. I could feel the springs through the mattress.The internet didn’t work and neither did the hair dryer. Will not stay there again.

Business Partner

2/10

Poor

30 Sep 2025

Shastity

Gross and needs lots of work

There is no elevator to start, would have been nice to know that before booking. The hotel is dirty, they don’t service rooms if you stay more multiple nights. Had to ask them to empty the trash and for clean towels and then that took them hours to even find them. Making me and my family late. The desk in the room was painted plywood, the phone in the room was not just not plugged in there was no cord at all. The remote for the didn’t work and didn’t have a cover for the batteries they put tape as the repair. Lastly like I said they didn’t services or room but wanted to charge me 50 for a cover that the maids found in the laundry hamper that was full of poop trying to say it came from our rooms. Just gross all around. The staff was rude

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Shyravia

The staff was very friendly and professional. Rooms are very clean and quiet. Will definitely stay again.

Leisure Self

8/10

Excellent

29 Sep 2025

Perry

Staff was awesome!

Partner

2/10

Poor

29 Sep 2025

Gerald

This was the dirtiest place i have ever stayed and i was afraid to take my shoes off in the room

Partner

8/10

Excellent

28 Sep 2025

Andre

Weird smell in room. Excellent breakfast

Partner

4/10

Poor

27 Sep 2025

Mary

The property is in very bad shape. The door was broken, the hair dryer didn't work, and only one plug that worked by the bed. All night there was a tapping noise in the walls. All night. The check in staff was professional, and the cleaning crew did the best they could with what they have to work with. Very unsafe place.

Leisure Self

8/10

Excellent

22 Sep 2025

Kayleen

Love it

Leisure Friends

6/10

Pleasant

20 Sep 2025

Desiree

\"Quality\" Inn?

The place was fine. It wasn't exactly dirty but it was shabby which gave the impression of dirtiness. The furniture was old, chipped and scraped up. The double paned windows were broken on the outside so when looking out of the window, it seemed like the window was broken. The TV was old and changing channels was difficult. You couldnt scroll thru channels, you had to manually type in each number. But the remote was half broken. I would press one number and a different one would show on the screen. So i has to press really hard and try repeatedly to get it right. The tub was chipped with some stains that made it look dirty and made me feel like i wanted to wear shower shoes. The towels were clean but they looked thin as if they'd been worn down. The beds were really hard and uncomfortable. The temp was either arctic or too hot. Even at 71 degrees it felt frigid in the room. The my room stuck so I had to push it really hard to open it and slam it to make sure it was all the way closed. And the only way to enter the property was from the front door. My room was all the way down the hall, around the corner and down another hall. So even though I could exit from a side door, there was no key access to the side door which was closer to my room. However, people often propped the door. So while it was convenient it didn't feel safe to have to door open at all hours.
On a positive note, there was free breakfast that was decent. And the shower pressure and temperature was great!

Business Self

4/10

Poor

19 Sep 2025

David

Not Much “Quality” Here

Tough to find accommodations during the Big E but I was able to book here. Took ten minutes of buzzing and phone calls before somebody came to the front desk to check me in. Room was in rough shape with walls cracked and peeling. TV didn’t work. Shower didn’t work. Sketchy people were roaming the halls late at night making lots of noise. I gave this place two stars because at least the sink and toilet worked and they served a decent breakfast. But really, staying overnight on a park bench might be a better option, at least in warm weather.

Self

4/10

Poor

15 Sep 2025

Duncan

There was a roach in my room (128), the treadmill didn't work, and the breakfast was nasty.

2/10

Poor

14 Sep 2025

Rachel

I did not stay. There were bugs all over the room

8/10

Excellent

09 Sep 2025

Jeneen

Nice enough I would stay again!

I was pleasantly surprised. The hotel was set back from the main road and I heard no road noise. I really heard no hotel noise either. The exterior is nothing special and was a bit hesitatnt the inside would be grim but it was clean and quiet. The beds were comfortable. The refrig and microwave were clean. The hotel is older but is well maintained and the bathroom layout was good. I dislike stale smoke odor and there was none. The heating and cooling was fairly quiet. It was perfect for an inexpensive, 3 day, solo stay.

Self

4/10

Poor

08 Sep 2025

Maria

Remove those old stinky carpets coffee maker dirty

Place is very rundown , it didn’t have a clean smell it wasn’t very bad

Friends_and_family Family

4/10

Poor

05 Sep 2025

valton

The property is not well taken care of. It is not well maintenance. The cleaning lady went into our room and managed to knock the new hairdryer behind the refrigerator and then we questioned it’s a disappearance we were told we were being rude. We found the hairdryer behind the refrigerator with a lot of other trash. There was no hairdryer in the room. If we left the room for the whole day, we will come back in the room smelled. The lady that worked at the front desk act like she didn’t want to be there or she had too much work to do and her attitude was just unbearable. Nobody was smiling. These rooms haven’t been updated in years because the TV was at least 15 years old. You couldn’t put a channel number into the remote. You had to put the frequency number in to get the channel to come up and that was confusing. The cleaning people didn’t come on a daily basis to clean the room and we had to request. They go in there and clean the room. The security at the exit was bad because the door had to be left open and you couldn’t use your room key to open the door from the outside because it didn’t function so anybody could walk into the hotel area and steal something and then walk right back out. Bad experience all the way around. I’ll never use Expedia again.

Leisure

8/10

Excellent

05 Sep 2025

Robert

A bit old and run down in places

Leisure Self

2/10

Poor

05 Sep 2025

Harvey

Room had a terrible odor so we had to blast the ac to make it bearable. TV was unwatchable due to freezing and Static. Remote didn't work at all but was replaced and new remote was difficult to use.
Location was good. Plenty of parking. Staff was helpful and polite.

Business Partner

2/10

Poor

31 Aug 2025

Verified traveler

Absolutely Awful

The hallway of hotel had a terrible odor. The room smelled even worse. The heater smelled like it was going to start a fire. Didn’t stay long enough to find out though because there was a roach crawling on one wall and mold growing on another. Went to the desk to inform them of the issues, noticed ants in the lobby. Was offered another room or a refund. Took the refund and went to another hotel. Would recommend staying away from this place!

Friends_and_family Family

4/10

Poor

29 Aug 2025

Armando

The hallways had a horrible stench, but the stench in the room was much worse. I planned on staying the week, but checked out after one night.

Leisure Self

4/10

Poor

29 Aug 2025

danielle

Wouldn’t recommend for a single young woman to stay here or family. They leave the front doors open because you can’t use your key to get back in after hours which is not safe so anyone can come in, scary.

Leisure Self

2/10

Poor

24 Aug 2025

Miranda

Let’s give the worst review I’ve ever given.

I’ve stayed at MANY quality inns!

But,

Cockroaches were on the house here.

If you’d like to sleep on springs with limited cushion this is your one stop shop.

Spend the extra $20 a stay some where else!

Staff is nice though.

Leisure Partner

8/10

Excellent

21 Aug 2025

Melissa

Breakfast was good could have been a little cleaner

Leisure

6/10

Pleasant

19 Aug 2025

David

A little dated and a off smell in the room

2/10

Poor

17 Aug 2025

Kisari M

It was One of the worst places that we have ever stay at. The room was full of roaches and it smelled horrible. The front desk however was great and apologized for the inconvenience and gave us a full refund

6/10

Pleasant

17 Aug 2025

Dot

This place is very old and smelled of too much Fabulouso cleaner .. if you have allergies.. you will have a headache from the smell .. rugs are sticky..

Self

4/10

Poor

15 Aug 2025

Adam

Dirty, maintained poorly

2/10

Poor

10 Aug 2025

Isabel

Don’t do it try another place

The room smelled horrible when we arrived and so we turned on ac and opened window- we all got some kind of cold and were coughing by the time we departed- something really gross smelled in the room and it was in utter disrepair- seems very very pricey for such terrible unhealthy experience

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Eugene

It was safe, clean, friendly and helpful.

Leisure Family

6/10

Pleasant

10 Aug 2025

Alice

Rough but adequate/good staff/great location.

We arrived, checked in and went up to the room. There were several room fixtures that were broken, including the table, the toilet roll holder, and a cabinet. It almost seemed like there had been a brawl in the room. The room iron and the tv remote were missing. The front desk person provided replacements quickly and the staff was generally friendly, polite, and professional. The room was clean and comfortable and certainly adequate for an overnight stay. The king bed was comfortable, but the pillows were small and cheap. The room included a small LG tv, but the remote was missing. There was also a small microwave, a fridge, and a coffee maker. There was ample parking, and a convenient location right off the highway, with a bunch of restaurants in walking distance, a Walmart, and many shops nearby, even a Home Depot and an Aldi's. Despite the issues we enjoyed our stay.

Partner

10/10

Exceptional

10 Aug 2025

Jesus

Everything was great

Business Family

8/10

Excellent

09 Aug 2025

gina

Just Right

I needed a place to stay while visiting a sick family member. The price was reasonable especially given all the amenities. I enjoyed the breakfast, a comfortable bed, nice spacious room, and courteous staff. It is conveniently located near a shopping center with places to eat and shop.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Christine

Totally professional and competent staff !!!!!!

My stay here at true Hilton was amazing! What made it amazing was your staff. From the front desk two food service for breakfast ,housekeeping, I wrote a couple of reviews using the QR code in the elevator however, one of them didn’t get put through. I don’t know much about technology so I don’t know what happened so I’m writing here and I would like to make sure that the staff members get the recognition for going over and beyond their duties to assist me in my stay here. I am 68 years old a retired nurse recently in the hospital I’m from the state of Rhode Island. I grew up here in Chicopee so I know the friendliness the personality of people in this area. They’re very outgoing, kind, and helpful on a normal basis, but when I encountered here was true empathy and compassion for a fellow human being that had to be away from home. Well, just getting out of the hospital seriously you’ll and coming for a family members funeral my brother. ANA, front desk employee was above and beyond helpful to me kind and very compassionate assisting me to my room, bringing me towels talking with me or just listening to me when I would come in and out in my travails. I had a fractured ankle in a boot to fractured ribs, fractured vertebrae from osteoporosis, and it made it very hard to walk and move. I’ve been a nurse 40 years used to doing everything myself and taking care of others so this was such a helpful employee. Edwin was also very kind to me went over and beyond in the breakfast buffet

Friends_and_family Family

6/10

Pleasant

29 Jul 2025

Cindy

Fridge was not clean, they need to update facilities. Staff was very nice though!

Leisure Family_with_children

6/10

Pleasant

28 Jul 2025

Shawn

No elevator to upper floor. Stairwell dirty and steps broke, hallway very hot. Ice machine was broke. Room had stains on rug, bathroom tub was old and stained. chairs in room fabric was very stained and crumbs on the sides of the arms.

Leisure Family

6/10

Pleasant

23 Jul 2025

Tristan

Much different than the other Quality Inn, while it has nicer furniture; the bathroom and overall bedroom looked dated and worn

Business

2/10

Poor

23 Jul 2025

Caitlin

The saying “You get what you pay for” describes how my experience here was and this case you even get extra for free! Example ROACHES! I walked in the “lobby” area it was very hot no AC then I see that there wasn’t an empthen you see a note that says “Ring the bell and we will be right with you” (I’m not sure what it said exactly word for word) well.. I did that 3 times over 35 minutes and in the time two or three other people had arrived and were waiting & they too also rang them bell. Finally someone comes walking down the hallway (this employee was the only one there who wasn’t rude along with one other female)

2/10

Poor

22 Jul 2025

Ryan

Pick Another Hotel

The room we were first put in was disgusting. The floors were nasty. The baseboards were falling off. The ceiling was crumbling. We switched rooms and it was not much better. The plumbing was not working great. The sink and the shower didn’t drain well. It took the shower about an hour to drain down the tub. Not to mention the awful beds. Would not recommend this place.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

William

Not greatest room but good enough for one night

Leisure Family

8/10

Excellent

19 Jul 2025

Nicole

Could be great

It could be great with a little care and an overseer for housekeeping. Terrific location, excellent price, decent breakfast.

Business

8/10

Excellent

19 Jul 2025

Luis

To much lighting for my liking. Other than that very good.

Business Self

10/10

Exceptional

15 Jul 2025

Janna

Great, clean

4/10

Poor

09 Jul 2025

christina

We had to change rooms fridge plug was broken.
Went to take a shower and there was no water.
Refrigerator was full of water. It was defrosted and unplugged.
Door was hard to close.
Remote for tv had 2 volumes 27&38.there was no way to lower the volume To loud.
Looked like blood splatter on lamp shade between the beds.
Dirty chair crap between arm rest.
Only good thing was the bed and pillows.

Leisure Partner

2/10

Poor

06 Jul 2025

Eduardo

They need to close it asap

My experience was horrible when i came in the roaches scattered around and it stinkked like pee

8/10

Excellent

04 Jul 2025

KEVIN

Convenience

Leisure Family

2/10

Poor

02 Jul 2025

Maureen

Matress was stained halls smelled like urine.

2/10

Poor

29 Jun 2025

Christopher

The door was falling of the hinges. When we first opened the door the musty smell was enough to take your breath away. Carpeting was stained.

Leisure Family

4/10

Poor

29 Jun 2025

Emira

Needs restoration

First no water second room was no clean mess than the thirdt room no chair and …. I give up

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Laurène

Did the trick for what we needed. The hotel is dated and smells a bit musty (mostly in the hallways) but cleanliness wasn’t an issue. The staff was great, but the breakfast was mediocre. No particular complaints.

Leisure Partner

6/10

Pleasant

28 Jun 2025

Jim

Room a little small but ok for the two of us being just a couple . An area with lots of restaurants

2/10

Poor

28 Jun 2025

Corey

Dirty.
Loud.
Only positive is location

Business_and_leisure Family

2/10

Poor

16 Jun 2025

Paul

Smelly, bugs, hair in the shower. Bed had stained sheets. Avoid if at all possible

Leisure Family

4/10

Poor

08 Jun 2025

Laura

It smelled terrible. I went to turn on the lamp and it was covered in as unidentifiable goo. The breakfast was good though.

Friends_and_family Family

2/10

Poor

04 Jun 2025

Emily

It was the worst roach infested room and by far the dirtiest I’ve ever stayed in! I think a refund is in order, had it not been so late we would have left but we had no where to go!

Friends_and_family Family

4/10

Poor

01 Jun 2025

Kevin

Bathroom door handle falling off
Horrible dirty smell
Ceiling showing where water had leaked.
Just grungy
Not worthy of $120

Leisure Family

8/10

Excellent

31 May 2025

Anthony

There was some questionable stains. I wish I knew it was a homeless shelter before I booked but nonetheless stay was pretty good.

Leisure Friends

2/10

Poor

31 May 2025

Weedensly

Terrible everything was baaad

2/10

Poor

29 May 2025

Samuel

Filthy. Iron burn marks in the carpet. Blood stains on the carpet. Chair was gross with writings of markers. Holes in the wall, water stains. If i could give 0 stars i would.

Friends_and_family Family

2/10

Poor

28 May 2025

Jillian

Renovate BEFORE transition

This place is terrible! I'm at the front desk checking in and I notice a sign posted that says \"this property is transitioning back into a hotel after having been a shelter\". That was a red flag and I should have stopped my check in based off of that alone but we had just arrived after a long drive, we were tired and late for an event; not to mention that it was graduation weekend and vacancies anywhere else were practically non existent by this time. So we head to the room and immediately walk back out. It was awful! The carpet was absolutely disgusting! There were gnats flying around the room. The linen was gross!

The guy at the front desk was so nice! He immediately offered to reimburse my deposit and told me the plan is to renovate the property soon. They need to renovate BEFORE they convert back to a hotel. I wouldn't stay for free!

When you're looking for hotels on third party sites, it should be required to note when a hotel is transitioning back into a hotel after having served as a temporary shelter. Customers should be allowed full transparency so they can make educated decisions and not be deceived at check-in.

I realize this is a budget motel and yes, I was looking for budget, but the condition of the room was completely below standard!

Friends_and_family Family

6/10

Pleasant

27 May 2025

Michelle

THE CARPET IN THE ROOM VERY OLD THE WALK TO THE ROOM WAS VERY LONG

2/10

Poor

27 May 2025

Arthur

I booked 2 hotel rooms at the hotel through Hotels.com. When I got there the hotel said my reservation was for one room only!!! I had to find another more expensive hotel.

Business

2/10

Poor

26 May 2025

Amanda

We booked two rooms. When we first walked in to the first room, there was a spider on the wall, the toilet didn’t flush there was no chair for the desk and no mirror in the bathroom plus a strong smoke odor.

When we opened the second room, there was a cockroach on the floor and a cockroach climbing up the wall in the bathroom.

They were cockroaches and spiders in both rooms.
The mattresses were so dirty and yellow. When we asked the young lady to clean our room, she said she did not speak English, but said “oh my god” under her breath and told us that she didn’t have us under her assignment.

I killed at least five cockroaches and two spiders in just 1 of the rooms in our two day stay.

They ended up switching us to another room because they could not fix the toilet but let me just say that any room you go in will have cockroaches and bugs. Beware.

Business Family

6/10

Pleasant

25 May 2025

Verified traveler

One night stay and the hallways were very dirty!

Partner

10/10

Exceptional

24 May 2025

Renee

Great check in experience

4/10

Poor

24 May 2025

Joseph

Sanford and Son is alive in Chikopee

A run down shack tucked behind a Chik Filet. A once normal Quality Inn now completely run down and in a state of disrepair. Decorated with broken furniture from days of old, earmarked for the trash heap, but snatched from the pile to be installed in this S@$t hole of a place.
The cliche \"I wouldnt stay here if its the last place on earth\" well ....

Friends_and_family Family

2/10

Poor

22 May 2025

John

The hallways smelled of marijuana getting to the room. At 4:30 the room wasn’t ready. Shower valve wasn’t working properly and I settled for a cold shower. No stopper in the sink made shaving difficult. Mattress was a spring mattress with plastic cover…made sleeping most uncomfortable. It appeared to have full time residents.

Leisure Self

2/10

Poor

21 May 2025

maryann

in need of many repairs- bathroom door was kicked in- handle of door broken off.... red stains on the carpet! It looked like a crime scene... when I told the front desk staff they said they are aware of the problems in the room and didn't even offer to put us in a new room, they just said we wouldn't be charged for it.

Leisure Friends

6/10

Pleasant

20 May 2025

Peter

The tub was clogged and filled with a couple of inches of water each time you showered, the lock on the door was not working and it took a day and a half to have it fixed, there was empty soda bottles and chip bags left in the stairwell that remained there for 2 days. On the bright side, the staff were friendly and helpful and the breakfast provided was excellent.

Business_and_leisure Self