Name: Quality Inn Chicopee-Springfield
Address: 463 Memorial Drive, Chicopee, 01020, US

4/10

Poor

30 Jul 2026

Juliana

Kayley was pleasant on the phone when I called because I would be arriving late. She was friendly and helpful at check in. I felt safe knowing she was at the desk.
The stairwell was well lit. The hallway was a stuffy but ok.
The room was a bit musty and the dark brown carpet had some tears.
The bathroom was clean and smelled better than the room…
For the price, this room fell short.

2/10

Poor

30 Jul 2026

Andrew

Room was not clean and the property was neglected. The carpet and mattress were stained, the furniture was broken and there was a crack in the window. One of the worst hotel rooms I've experienced.

8/10

Excellent

25 Jul 2026

Mildrd E.

Better than expected

2/10

Poor

18 Jul 2026

Bráulio Junio Silva

The room I stayed in didn't get daily cleaning and reeked of cigarette smoke; the guests in the neighboring rooms were smoking, and nothing was done about it. I wouldn't recommend this place to anyone.

2/10

Poor

17 Jul 2026

Lawrence

The room was so disgusting we had to leave and find other accommodations.

Family_with_children

2/10

Poor

16 Jul 2026

Lisa

TERRIBLE! Staff said that the property was going to be rebuilt AND since they had just completed the permitting process that the property was NOT going to be fixed or cleaned or etc. The elevator was not working and staff advised they would not fix for this reason (we were on the second floor, with bags, without an elevator). Most of the facility smelled bad and was dirty. Breakfast was poor, insufficient food, no eggs.

Friends

10/10

Exceptional

13 Jul 2026

Jose Javier

No wifi

Family

8/10

Excellent

12 Jul 2026

Ethan

Room was clean an pretty quiet.

Family

6/10

Pleasant

12 Jul 2026

Mark

If not for the excellent breakfast crew, I would rate this facility a teo because of its age and state of repair. The employees care about their customers.

Family

10/10

Exceptional

08 Jul 2026

Anthony

Loved it everyone was nice and respectful

Self

10/10

Exceptional

07 Jul 2026

Angelica

Buen desayuno

Self

10/10

Exceptional

06 Jul 2026

Enrigue

Great breakfast

Family_with_children

2/10

Poor

04 Jul 2026

Michael

The room was filthy. There were bugs on the floor. We opened the refrigerator and the cleaning staff did not empty it out from previous guests. I would stay away.

Family_with_children

4/10

Poor

29 Jun 2026

Daisy

The sink in bathroom was clogged and the tub the cleaning lady took the towels and didn't replace the my mom 78 yrs old and the floor in the bathroom was wet no towels and slipped
Harriblre expirense

Family

2/10

Poor

28 Jun 2026

Kate

Do not stay here. This place is so outdated and not kept up. It smelled old and musty with a hint of cigarette smoke. The sheets were clean at least but I did not feel comfortable in the room. Old dark carpeting. And the tv didn’t even work. I was too tired to to ask them to come fix it. I’m appalled they can charge so much for such a place. Not quality

Family_with_children

4/10

Poor

28 Jun 2026

Daniel

The whole building had a smell was a lot. There was a hole in the wall in the room, loose outlets, the carpet was damp, mold in the bathroom, WiFi didn’t work at all, plastic on the mattress, tv remote didn’t have a back in it, and breakfast was minimal. Pretty sure there were a couple people living there. The staff I interacted with were helpful.

Family_with_children

4/10

Poor

28 Jun 2026

Amy

The bathroom was dirty, the tub was stained. There was trash in the hallway, breakfast in the morning was terrible. The eggs were dried out and the sausage burned. We didn’t eat there.

Family_with_children

2/10

Poor

28 Jun 2026

Michael

Really bad smell

Family_with_children

8/10

Excellent

28 Jun 2026

Jason

Bed was stiff but, for the price it worked.

Self

2/10

Poor

25 Jun 2026

Lakerria

The tv took forever to work didn’t get much out of the stitch that was in there

4/10

Poor

25 Jun 2026

Rodney

First room had dirty towels on the floor and in the bath tub. Was given a second room cleaner but building is dated and needs to be updated

Family_with_children

4/10

Poor

23 Jun 2026

Noni

It was in a great location near stores. The doorknob to the room was broken. I asked for a repair but no one came.

Partner

6/10

Pleasant

23 Jun 2026

Casey

Pros: Clean, good complimentary breakfast, easy check in/out, location nearby restaurants and shopping, price to value is fair
Cons: Hotel was as expected. It's not the nicest place but serves a clean, efficient property to stay at if visiting the area.

Family_with_children

2/10

Poor

19 Jun 2026

Kevin

Bathroom door didn’t shut. Place smelled like cigarettes.

2/10

Poor

14 Jun 2026

Ginger

Room was a disaster. Bugs in the microwave. It was never cleaned. Opened the fridge and there was left over food in there from who knows when. The bathroom was gross with hair still in it. Bed sheets had stains on them. Broken counter tops. Just disgusting.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Lisandra

The stay was quiet and staff was very professional.

Partner

2/10

Poor

12 Jun 2026

Alexander

The room was not clean when we got there and the hotel was so disgusting overall.

2/10

Poor

11 Jun 2026

William

No working WiFi at all
Shower handle broke off
Almost no water pressure in sink
Avoid at all cost

Self

2/10

Poor

09 Jun 2026

Teresa

Excelente servicio y cortesía.

Self

2/10

Poor

08 Jun 2026

DOMINGO

Bathroom was bad and bad is really bad is not good experience the shower floor nasty smell bad never again this hotel

Partner

6/10

Pleasant

08 Jun 2026

Donald

Door to the room was almost impossible to open. The breakfast area was not kept up. There were several empty food containers and some of the tables were not clean.

Partner

4/10

Poor

07 Jun 2026

Stephanie

Rooms were dirty, the items in the room like the office chair were gross and before check out the cleaners were in my room.

2/10

Poor

27 May 2026

Lynn

Room was not maintained, rug was all torn up in the room, the counter was cracked, the toilet paper holder didn’t have the roll holder on it, the sink leaked onto my feet when I brushed my teeth.

8/10

Excellent

27 May 2026

Jonathan

The hotel is clean and functional. There are some upkeep issues. Overall reasonable value.

Self

4/10

Poor

25 May 2026

Thane

This hotel is in serious need of updating. Beds are old and uncomfortable, bathrooms are from the 60s and furniture beat up.
Nothing bad to say about the staff, but the facility was awful.

Partner

6/10

Pleasant

23 May 2026

Joel Von

Breakfast was tasty

Family_with_children

2/10

Poor

21 May 2026

Patricia

Smell was so bad in room

Partner

2/10

Poor

20 May 2026

Carlos

Horrible Experience! Cleaning not every day! Smells horrible! and the hotel looks like it will fall apart. Do not recommend it.

Friends

10/10

Exceptional

18 May 2026

Wilmarie

Very nice and clean and perfect customer service I luv it here always checking up if we need anything

Family_with_children

2/10

Poor

17 May 2026

Patricia

The room smelt so bad. Had to go to store to get deodorizers. Broken door handle, promised to get fixed , never happened. Couldn’t get in room all weekend had to have staff let us in and here we will take care of it. Couldn’t get remote to work for tv. But mostly the smell holy horrible. Never again

Partner

8/10

Excellent

17 May 2026

norma

The gal at check in was very helpful and pleasant. She even came to the room to help figure out the TV and when she saw me trying to use my key she came over right away and tried it. It did not work for her either so she let me in with the master and immediately went to produce a new key for me.
The propert itself is vey old and tired. Cracked tile on bathroom floor, capret very dark and old and ceiling near window had serious cracking and water issue.
All in all, the room was clean, breakfast was good and I was not disappointed.

Family

2/10

Poor

04 May 2026

JOSE L.

horrible place I don’t know how display tube opening for service.

Self

8/10

Excellent

03 May 2026

Timothy

Whole place needs an update.

Partner

6/10

Pleasant

03 May 2026

Patrizia

Not so great

Partner

2/10

Poor

28 Apr 2026

Linda

The breakfast bar was nearly EMPTY at 815am. It was advertised from 6 to 10. I asked if they would provide more eggs, sausage and muffins and the staff said no. Thsre was ONE piece of toast, 2 bagels and 5 muffins left for us.

Family

4/10

Poor

24 Apr 2026

Michael J

Problems with plumbing the place smelled funny there people living in the hotel It was a sad atmosphere, breakfast was more like snacks

Friends

4/10

Poor

20 Apr 2026

Angelo

The room was straightened up fine but it was just disgusting. Burn marks all over the tables. I kept my shoes on all the time because the carpet looked so dirty. There was garbage all around the building. It is a well far hotel with partying in the parking lot all night!

Friends_and_family Family

4/10

Poor

19 Apr 2026

Carlos

Las llaves de la habitación 126 nunca funcionó, la cerradura de seguridad estaba rota. La recepcionista de la mañana del 18 de abril fue muy poca profesional con uno.

Family_with_children

2/10

Poor

17 Apr 2026

Jennifer

DO NOT STAY HERE!! It was by far, the worst hotel I have ever been to in my life. It was dirty, run down, the tv was broken, the bathroom had a pile of dirt and it had a terrible old mattresses where you could feel the coils. In the morning, I looked under the sheet at the mattress and there were signs of bed bugs, rust colored stains, etc. I really should have checked this upon arrival! Now I am at home and having to mitigate against bed bugs. This hotel should be closed down by the health department!!

Self

10/10

Exceptional

12 Apr 2026

Julie

Location was ideal while visiting family in Holyoke. Staff was incredibly helpful and friendly. Coffee in the lobby was great for my coffee addicted mother and I. Overall a great price for a quick visit

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

William

Front end very rude need to be replaced

Partner

10/10

Exceptional

20 Mar 2026

William

Nice hotel for price

8/10

Excellent

08 Mar 2026

Peter

The room was clean and well supplied and the staff friendly and competent and the price is reasonable. However, there were a few people hanging around near the entrance, and that made me feel uncomfortable. If these people were employees on break or were waiting for transportation, they should stay inside or at another outside location.

Self

6/10

Pleasant

01 Mar 2026

James

Yes the room was good they need to update the tv. You have to just scroll thru channel s to see what was on.there was no guide on tv in my room. This morning made a cup of coffee in room.tried to make another maker would not work tried it in 4 ouletput it in trash bucket told front desk

Self

4/10

Poor

20 Feb 2026

Amy

Staff was great. Room was in bad shape the wall falling apart by window. It did t smell well and the bathroom shower was gross.

Partner

10/10

Exceptional

04 Feb 2026

Carlos

Very clean good service

Business

8/10

Excellent

25 Jan 2026

VICTOR

Clean room, nice staff. Only there 1 day

Partner

2/10

Poor

16 Jan 2026

Jacqueline

One of the bed sheet in the room was stained, the shower handle was broken, even though it says no smoking the hallway smell like marihuana. The breakfast was old, the sausage, the eggs just about everything. Behind the vending machine it smell like there was a dead animal.

Leisure Partner

2/10

Poor

07 Jan 2026

Angelica

Parece ser un hotel de personas sin hogar, fue horrible, rápido que llegamos una persona sin hogar que se hospedaba en el hotel nos preguntó si teníamos un lighter

Leisure Family

10/10

Exceptional

24 Dec 2025

James

Just a great variety of options

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

William

Hotel was in good shape.Staf helped in every situation.

Leisure Family

6/10

Pleasant

22 Nov 2025

Walter

Room was clean, reasonably quiet, needed a few small maintenance issues to be corrects, but it was a pleasant stay.

8/10

Excellent

18 Nov 2025

Carl

Friendly, helpful staff

Business Partner

6/10

Pleasant

15 Nov 2025

Stephanie

This hotel has an excellent location right off the highway and walkable to many restaurants and businesses. The breakfast was a highlight; both hot and cold options. The staff were also lovely. The hotel condition itself is a little worn down and the room wasn’t super clean.

Leisure Family

10/10

Exceptional

15 Nov 2025

George

It was clean and a decent breakfast

Business Self

2/10

Poor

11 Nov 2025

Renee L

The rooms and hotel really needs to be upgraded. There were bugs and the bathrooms were terrible. My experience was not good.

Business_and_leisure Self

6/10

Pleasant

09 Nov 2025

alicia

It was ok for a night stay.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Julia

Breakfast was convenient, loved coffee in the lobby and staff very friendly.

Leisure Partner

8/10

Excellent

04 Nov 2025

Tristan

Had to change rooms from second floor to first where I got woken up by drink kids

4/10

Poor

04 Nov 2025

Marcio

Torn carpet throughout including in room, wallpaper missing/torn, rusted lighted fixtures, everything just a bit \"off\".
Staff was pleasant, I felt safe, heating worked.

Leisure Self

6/10

Pleasant

03 Nov 2025

Andrea

It was an okay stay, Bathroom was really clean and breakfast was actually good as well.

Friends_and_family Friends

4/10

Poor

26 Oct 2025

Pam

Dirty towels, noisy room, beds are sinking in middle. Tub is stained dirty.

Leisure

2/10

Poor

24 Oct 2025

Ginette

It smelled like smoke and mildew and was unclean.
The staff was helpful in the morning when we cancelled our extra night

Leisure Partner

2/10

Poor

23 Oct 2025

David

It was dirty. Mold in the shower. Chairs and carpets stained and filthy.

Leisure Partner

2/10

Poor

21 Oct 2025

Amy

The room was in disrepair, the carpets were patched, the chair was ripped and did not raise up at all, the wall paper was peeling, the celling had water stains and mold, the tub was stained and did not have a stopper and creaked when you stepped into it. The walls in the bathroom were permanently dirty, the back of the toilet was a piece of plastic that did not fit properly, the vents on the a/c were broken, there were no tv stations, the furniture was all marked up and had small dents. The silver lamps were completely rusted as was the shower rod. The toilet barely flushed, the room smelled of overpowering lemon and gym socks. I could keep going but you get the picture. If there was any other place to stay I would have left.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Gerald

The HVAC system had no grill on the front of it and was absolutely filthy and jammed with dirt and what looked like mold. There were gaping holes in the walls, barely patched up. The rugs were filthy and smelled musty throughout the entire hotel. Paint coming off the walls everywhere, bathroom tub looked like there was brown dirt and rust staining throughout. Bathroom was repulsive. Stayed here out of desperation with a few other couples for an event where there was no other availability. All of us felt the same way and wound up checking out a day earlier than planned and just abandoning the second night cost. Stay away and avoid at all possible efforts. Horrible.

Business_and_leisure Family

8/10

Excellent

17 Oct 2025

Jorge L

I liked everything

Business Friends

8/10

Excellent

16 Oct 2025

Tristan

Clean room

Business

4/10

Poor

12 Oct 2025

Remi

There was a dog next room that kept barking all night so didn't sleep much. It stopped barking around 4am and around 8:30 someone next door was knocking with something that sound like a hammer for a good half an hour.

8/10

Excellent

11 Oct 2025

Andrea

The outside wasn’t exactly inviting, but the people were very nice and the rooms were clean

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Donna

Booked as an overnight for traveling to our destination. Room was just OK. Tub was old and filthy. Tried to warm up coffee in the microwave, and the microwave locked and could not open. One of the exit doors did not lock properly. Had difficulty in using remote for television. staff were very nice. The cover on the back of the toilet was missing and there was just a piece of plastic laying over it. There was nail polish all over the bathroom counter. The lamps on the bedside stand were rusted and dirty. Management needs to put some money into the place to update it, clean it, and make it safer by fixing the exit door.

Partner

2/10

Poor

06 Oct 2025

Tatyana

Very bad 😞

Business Family

4/10

Poor

05 Oct 2025

Shannon

Get what you pay for

Area is not great. Room was okay. Didn’t get the breakfast. Staff was totally fine. You get what you pay for, it’s affordable.

Business

4/10

Poor

05 Oct 2025

Denise

My room phone, didn't work, the blow dryer threw sparks and died, my son's room fridge didn't work, lamps very old and all rusted, beds were uncomfortable!

Leisure Family

2/10

Poor

05 Oct 2025

Jayshawn

Rooms were gross and place looked more like a rundown haunted house than a hotel

Partner

4/10

Poor

04 Oct 2025

Elena

This is an old building with old furniture. I could feel the springs through the mattress.The internet didn’t work and neither did the hair dryer. Will not stay there again.

Business Partner

2/10

Poor

30 Sep 2025

Shastity

Gross and needs lots of work

There is no elevator to start, would have been nice to know that before booking. The hotel is dirty, they don’t service rooms if you stay more multiple nights. Had to ask them to empty the trash and for clean towels and then that took them hours to even find them. Making me and my family late. The desk in the room was painted plywood, the phone in the room was not just not plugged in there was no cord at all. The remote for the didn’t work and didn’t have a cover for the batteries they put tape as the repair. Lastly like I said they didn’t services or room but wanted to charge me 50 for a cover that the maids found in the laundry hamper that was full of poop trying to say it came from our rooms. Just gross all around. The staff was rude

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Shyravia

The staff was very friendly and professional. Rooms are very clean and quiet. Will definitely stay again.

Leisure Self

8/10

Excellent

29 Sep 2025

Perry

Staff was awesome!

Partner

2/10

Poor

29 Sep 2025

Gerald

This was the dirtiest place i have ever stayed and i was afraid to take my shoes off in the room

Partner

8/10

Excellent

28 Sep 2025

Andre

Weird smell in room. Excellent breakfast

Partner

4/10

Poor

27 Sep 2025

Mary

The property is in very bad shape. The door was broken, the hair dryer didn't work, and only one plug that worked by the bed. All night there was a tapping noise in the walls. All night. The check in staff was professional, and the cleaning crew did the best they could with what they have to work with. Very unsafe place.

Leisure Self

8/10

Excellent

22 Sep 2025

Kayleen

Love it

Leisure Friends

6/10

Pleasant

20 Sep 2025

Desiree

\"Quality\" Inn?

The place was fine. It wasn't exactly dirty but it was shabby which gave the impression of dirtiness. The furniture was old, chipped and scraped up. The double paned windows were broken on the outside so when looking out of the window, it seemed like the window was broken. The TV was old and changing channels was difficult. You couldnt scroll thru channels, you had to manually type in each number. But the remote was half broken. I would press one number and a different one would show on the screen. So i has to press really hard and try repeatedly to get it right. The tub was chipped with some stains that made it look dirty and made me feel like i wanted to wear shower shoes. The towels were clean but they looked thin as if they'd been worn down. The beds were really hard and uncomfortable. The temp was either arctic or too hot. Even at 71 degrees it felt frigid in the room. The my room stuck so I had to push it really hard to open it and slam it to make sure it was all the way closed. And the only way to enter the property was from the front door. My room was all the way down the hall, around the corner and down another hall. So even though I could exit from a side door, there was no key access to the side door which was closer to my room. However, people often propped the door. So while it was convenient it didn't feel safe to have to door open at all hours.
On a positive note, there was free breakfast that was decent. And the shower pressure and temperature was great!

Business Self

4/10

Poor

19 Sep 2025

David

Not Much “Quality” Here

Tough to find accommodations during the Big E but I was able to book here. Took ten minutes of buzzing and phone calls before somebody came to the front desk to check me in. Room was in rough shape with walls cracked and peeling. TV didn’t work. Shower didn’t work. Sketchy people were roaming the halls late at night making lots of noise. I gave this place two stars because at least the sink and toilet worked and they served a decent breakfast. But really, staying overnight on a park bench might be a better option, at least in warm weather.

Self

4/10

Poor

15 Sep 2025

Duncan

There was a roach in my room (128), the treadmill didn't work, and the breakfast was nasty.

2/10

Poor

14 Sep 2025

Rachel

I did not stay. There were bugs all over the room

8/10

Excellent

09 Sep 2025

Jeneen

Nice enough I would stay again!

I was pleasantly surprised. The hotel was set back from the main road and I heard no road noise. I really heard no hotel noise either. The exterior is nothing special and was a bit hesitatnt the inside would be grim but it was clean and quiet. The beds were comfortable. The refrig and microwave were clean. The hotel is older but is well maintained and the bathroom layout was good. I dislike stale smoke odor and there was none. The heating and cooling was fairly quiet. It was perfect for an inexpensive, 3 day, solo stay.

Self

4/10

Poor

08 Sep 2025

Maria

Remove those old stinky carpets coffee maker dirty

Place is very rundown , it didn’t have a clean smell it wasn’t very bad

Friends_and_family Family

4/10

Poor

05 Sep 2025

valton

The property is not well taken care of. It is not well maintenance. The cleaning lady went into our room and managed to knock the new hairdryer behind the refrigerator and then we questioned it’s a disappearance we were told we were being rude. We found the hairdryer behind the refrigerator with a lot of other trash. There was no hairdryer in the room. If we left the room for the whole day, we will come back in the room smelled. The lady that worked at the front desk act like she didn’t want to be there or she had too much work to do and her attitude was just unbearable. Nobody was smiling. These rooms haven’t been updated in years because the TV was at least 15 years old. You couldn’t put a channel number into the remote. You had to put the frequency number in to get the channel to come up and that was confusing. The cleaning people didn’t come on a daily basis to clean the room and we had to request. They go in there and clean the room. The security at the exit was bad because the door had to be left open and you couldn’t use your room key to open the door from the outside because it didn’t function so anybody could walk into the hotel area and steal something and then walk right back out. Bad experience all the way around. I’ll never use Expedia again.

Leisure