Name: Hotel Via
Address: 138 King St., San Francisco, 94107, US

10/10

Exceptional

20 Jul 2026

Gabe

The roof top bar was very nice and lots of choices of food around the hotel

Partner

10/10

Exceptional

18 Jul 2026

Nicole

Hotel Vis was amazing! Clean, beautiful, and right across the street from oracle park!

Family

10/10

Exceptional

18 Jul 2026

Ryan

Great!

10/10

Exceptional

15 Jul 2026

Jillian

Via is the best!!!

8/10

Excellent

15 Jul 2026

Andrew

Stayed in room 1001. View was exactly as described. Directly facing the ballpark and Embarcadero. Rooftop bar was perfect!

Several rug stains… unsure from what but, Ew.
Requested something special for the room for my boyfriend’s birthday in advance… safe to say they totally failed.

Partner

10/10

Exceptional

15 Jul 2026

Dustin

Room was clean, staff was great, and the roof top bar was a great place to drink and have a nice view

Family_with_children

10/10

Exceptional

13 Jul 2026

shane

The staff at VIA is the best! Everything is taken care off. The bar on the top floor is the TOPS! The VIA
is right across from Oracle Stadium home of the GIANTS! Great place to stay!,

10/10

Exceptional

13 Jul 2026

Glenda

Staff super helpful. Property very clean and safe.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Katrina

We were very happy with the staff. The room was another thing. View was a brick wall, barrbed wire and garbage. Bathroom door was on rollers which allowed for a nice view of the person on the toilet from the 2nd bed. Not a family friendly room. Zero privacy in the bathroom.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Emily

I called 3 times to request a 30 minute earlier check in. Was dismissed and told to call back the day of check in. I called twice on my check in date, once at 8am and once 1 hour before our arrival. I was finally told on the third call that they would not guarantee anything. I wish that they’d just told me that from the beginning so I didn’t waste my time. It was massively inconvenient and we didn’t feel like anyone truly cared or wanted to be accommodating. It was incredibly frustrating and put us behind on our group dinner reservation.

Partner

10/10

Exceptional

12 Jul 2026

Robin

Pristine condition! Very clean! They even have makeup towels! Rooftop was nice especially viewing the fireworks on July 4th. Staff friendly, although one bartender on the rooftop wasn’t very pleasant, but other bartenders were very friendly and polite.

Self

10/10

Exceptional

11 Jul 2026

Jonathan

Awesome stay! Especially if you are going to the game! Everything you need is close by and we ran in to quite a few players and coaches in the lobby and near the hotel. Great experience! Kids loved it.

Family_with_children

8/10

Excellent

09 Jul 2026

Evan

The shower was huge! The bed was comfy, too. The best part was the rooftop bar! We spent hours relaxing on the rooftop, and had dinner up there as well. The bartenders were very helpful and made us delicious cocktails. The valet was quite helpful and prompt, too.

Partner

10/10

Exceptional

09 Jul 2026

Sean

Great hotel! Awesome location and the beds were so comfy!

Partner

10/10

Exceptional

09 Jul 2026

Christina

Perfect to stay if you’re planning on hitting a game. Making the experience so quick and easy. Especially if you don’t like driving around the city. And the Hotel is really great. It was our second time staying here and we will continue to come back!

Partner

8/10

Excellent

08 Jul 2026

Lesly

Very convenient location and very clean room

Partner

6/10

Pleasant

07 Jul 2026

Jaclyn

Wonderful staff who go above and beyond. The establishment itself is clean with comfortable beds and spacious rooms. Unfortunately, after we unpacked we realized all outlets in the room were out but the staff was kind enough to move us with an upgraded room.

Partner

6/10

Pleasant

06 Jul 2026

Falynn

Valet and front desk staff were very kind and helpful and one of the rooftop bartenders was as well. The other bartender was kinda rude to my party and myself which was pretty lame in my opinion. It made us all uncomfortable. The rooftop bar was beautiful but dirty dishes from previous patrons were everywhere so we ended up having to ask the bartender to clear some off so we could find a place to sit. He was very kind though and swiftly took care of the dishes and gave us a recommendation on where to see the fireworks.

The room was pretty subpar. One of the lamps didn’t work, there were scuffs all over the wall, hair/debris on the bed, the beds didn’t have bottom sheets on them only top sheets, and the beds were very hard and very uncomfortable. I literally woke up with back and shoulder pain. I didn’t bring any of this up because we were only there one night and we got in very late and were exhausted.

The hotel is beautiful and most of the staff were great but for the price I paid I was very unimpressed with my experience overall.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Denise

Great location. Rooms are large. Comfortable beds. And it was nice having a refrigerator to put your things in.

Partner

10/10

Exceptional

02 Jul 2026

Michael

Loved our stay.

Partner

10/10

Exceptional

01 Jul 2026

Norma

The staff is extremely friendly and great customer service. The Roof top Lounge is awesome ca can see the bay and the stadium too. There downstairs lounge is a must go to if u like to have a night cap or 3..I highly recommend Via Hotel for the convenience to the stadium and did I say it right across the street! The eateries are within walking distance 10 minutes tops for a few, and plenty of coffee shops. You won't be disappointed.
They also have breakfast that can be brought to ur room! Nothing is better than room service sometimes.

Partner

10/10

Exceptional

29 Jun 2026

Gary

The staff was personable and professional. One valet stood out as exceptional. His name was Jose.

Self

10/10

Exceptional

29 Jun 2026

lori Allischa

Convenience to ball park. Beautiful views from rooftop. Good food and drinks!

Self

10/10

Exceptional

28 Jun 2026

Ryan

Perfect hotel for a Giants game. Incredible rooftop for before and after games

Family_with_children

4/10

Poor

27 Jun 2026

Maria

The parking said 75 and they ended up charging 95

Family_with_children

10/10

Exceptional

23 Jun 2026

Damian

Was the perfect room for my and my wife we love it .... we going to come back soon

10/10

Exceptional

23 Jun 2026

john

Clean and comfortable room. Friendly staff. Perfect for an event at Oracle park or Chase Center. Safeway a few blocks from the hotel for last minute items. Enjoyed some food and drinks at the rooftop bar with a great view of the ballpark.

Partner

10/10

Exceptional

23 Jun 2026

Imad

Excellent

Friends

10/10

Exceptional

23 Jun 2026

Lizbeth

Perfect location to enjoy a game or concert no need for uber a quick walk to the stadium.

Partner

10/10

Exceptional

22 Jun 2026

Cynthia

loved our stay staff was very helpful my go to place when in san francisco

Family

10/10

Exceptional

21 Jun 2026

Norberto

Friendly staff and check in was super simple

Partner

10/10

Exceptional

21 Jun 2026

Teryl

We enjoyed that you walk across the street to Oracle Park

Partner

10/10

Exceptional

18 Jun 2026

Amanda

GREAT location across from the Stadium! Close to everything! So walkable! Very comfortable beds!

Self

8/10

Excellent

16 Jun 2026

Spenser

The room was super hot. I kept trying to lower the temp but the fan/ac wasn't strong at all

Self

10/10

Exceptional

15 Jun 2026

julie

The room was clean and hotel centrally located to make walking to our venue a breeze. The best part of our stay was the staff at Hotel VIA. Our checkin/out was a breeze and valets,Isa and Jose, made our parking and baggage transfers seem less during our 3 day stay. I highly recommend this property.

Partner

10/10

Exceptional

15 Jun 2026

Rosa

Clean room , great staff and good location

Partner

8/10

Excellent

14 Jun 2026

Gina

Love this hotel. My only complaint was the room wouldn’t cool lower than 65 and even then I don’t think the ac was working very well.

10/10

Exceptional

14 Jun 2026

kirk

Great spot and location

10/10

Exceptional

14 Jun 2026

Jessica

Came to town to catch the giants vs cubs and found this hotel. Everything about the stay was great. The staff is helpful and kind, the rooms were clean and the beds were comfy! The rooftop bar was a definite plus!

Friends

10/10

Exceptional

14 Jun 2026

Chris

Proximity to stadium

Family

10/10

Exceptional

14 Jun 2026

Tina

Staff was friendly and attentive. Great location. Comfortable and clean, just a wonderful hotel

Self

10/10

Exceptional

13 Jun 2026

Angelica

The Oaxaca buffet is extremely delicious
all staff is amazing and helpful

Family_with_children

10/10

Exceptional

10 Jun 2026

Lisa

I liked the location since we went to a SF Giants game. Our room was very spacious and the shower was great. The bed and pillows were very comfortable. I think it is really expensive but gotta treat yourself once in a while to convenience!

Partner

10/10

Exceptional

09 Jun 2026

Perla

The room was very clean and it has a modern look. Service was excellent. Great staff and great customer service.

Friends

10/10

Exceptional

08 Jun 2026

Sarah

Clean room, great location!

Family

10/10

Exceptional

08 Jun 2026

Arielle

amazing staff, amazing location, good sized room super clean and quiet too for a decent nights sleep. highly recommend x

Self

8/10

Excellent

07 Jun 2026

Alan

Great service and location

Friends

10/10

Exceptional

07 Jun 2026

Vasilios

Convenient location to the stadium. Clean and spacious rooms. Good restaurant Check out the roof deck for a nice cocktail and bites.

Self

10/10

Exceptional

05 Jun 2026

Maria

The hotel is right next to the Oracle stadium and within 10 minute walk to the Convention Center. We loved exploring the little restaurants and stores in the area. The hotel is a gem in the center of the city and would highly recommend.
I was with family and felt safe walking around the area.
The hotel is very clean and modern and would stay there again when visiting SF

Family

10/10

Exceptional

31 May 2026

Amanda

Staff was so friendly and helpful. Room was small but clean and very nice. Will stay again.

Partner

8/10

Excellent

30 May 2026

Jessica

Great hotel if you’re in town for a ball game. My husband is a huge baseball fan so we did the Ball Park view which can’t be beat. The rooms were comfortable and had everything we needed. We got in on a late flight and went up to the rooftop, their kitchen graciously stayed open even though we were ordering a couple minutes before they closed for the night. Room cleaning comes a bit early, we got a knock at 8am after arriving late, so if you like to sleep in hit the DND button before you go to bed.
Location wise, Via is about 20 minutes from the airport which was a breeze arriving and leaving. It’s a very quiet area when there’s no ball game and everything closes before 11. If you’re in town to sight see and do a game, it’s about an hour walk to Fisherman’s wharf. We wanted to order a pizza but delivery options were limited, we ended up having to use a 3rd party service (DD/UE) which was $$. Overall, happy with our stay and I would consider staying here again if we were just in town for just a night and just a game.

Family_with_children

10/10

Exceptional

28 May 2026

Perpetua

Very clean room, excellent bedding/linens, decor, amenities. Please remain in excellent service as usual!

Self

8/10

Excellent

27 May 2026

Kathleen

Carpenter stay there was food on my chair when I entered the room I feel like they need to update the carpet, but I was mostly upset at the fact that they charged on Parking there. It went from $75 to 90 just because of the game across the street. I go there to enjoy myself so I don’t mind paying it but I think it’s ridiculous. They capitalize on the Giants games.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Stephanie

Overall we had a good stay here. The staff was amazing and very accommodating, they even let us check in early, which we appreciated so much after a long drive. The location is extremely convenient, especially if you’re attending a Giants game since it’s literally just across the street from the stadium. The food at the hotel was delicious and the rooftop bar was definitely one of the highlights.

That said, I do think it’s unfair to charge hotel guests increased parking rates on game nights when they’re already paying hundreds of dollars to stay at the property. That didn’t feel very guest-friendly.

The other disappointment was the cleanliness of the room itself. The carpets had several visible stains and the room didn’t feel as clean or well-kept as expected for the price point. It wasn’t terrible, but for the cost of the stay, I expected better attention to detail.

Partner

8/10

Excellent

26 May 2026

Michelle

The staff was very friendly on check in. The location was great for the ball game

Self

10/10

Exceptional

24 May 2026

Jose

Rooftop and room very nice !

Partner

8/10

Excellent

24 May 2026

Nicole

We didn’t spend much time at the hotel, but it worked well for our needs. Went to a giants game in the afternoon, and went to drop the car and bags off early and our room was ready, which was a huge bonus. We were traveling with our one year, so having the room before the game to do diapers changes was nice!

Family_with_children

10/10

Exceptional

24 May 2026

Carol

Wish they had a real restaurant

10/10

Exceptional

23 May 2026

Kandace

Wonderful place to stay, right next to Oracle Park. Love the convenience of the valet parking, so you don't have to drive around and find your own! The only negative feedback I have about the room, was the carpets were pretty old looking and stained. But the room was clean and the beds were comfortable. Would definitely stay here again.

Family_with_children

10/10

Exceptional

22 May 2026

EDGARDO

A great place to stay, especially if you want to be close to the Warriors and Giant’s playground.

Family

10/10

Exceptional

20 May 2026

Cindy B

Room services prices are very reasonable and the quality of the food is excellent. We especially enjoyed the yogurt and pastries in the morning.

Partner

10/10

Exceptional

19 May 2026

Edward

Great staff and amazing location!

10/10

Exceptional

18 May 2026

Phillip

Hotel was very clean & nice. The staff very friendly. Very nice rooftop bar & great food & drinks. Breakfast was very good, very tasty & satisfying. Will definitely stay again.

Self

10/10

Exceptional

17 May 2026

Tricia Anne

The staff were so friendly. We will definitely stay again.

10/10

Exceptional

17 May 2026

Rumaldo

I am frequently in SF, but have never stayed at Hotel Via. Just the location down a quiet little alley felt like a get away from the hustle of the city. We were immediately greated by the enthusiastic valets at the entrance. The lobby is spacious, impeccably clean and modern. The front desk staff was pleasant and attentive. They explained all of the amenities and brought our complimentary bottle of wine. I appreciated that it was a very nice Coppola red from Sonoma. The room was a touch warm, but a quick AC adjustment took care of that. There was also a bit of a funk on our level that some air freshener I know would have taken care of. If I had to guess, I would say it was caused by some plumbing inadequacy, but it wasnt bad enough to be a problem. It could have also been HVAC related, the air circulation up there didn't seem to be the best. The room was comfortable. There is a dedicated Android tablet that controls the room lights and AC Temp. The tech was a fun amenity, but it was a bit glitchy. The tablet was out of charge when we got there and the TV required a restart. The bed was comfy and the bathroom was spacious, well appointed and comfortable. We did make a visit to the rooftop lounge. The view is beautiful, the cocktails were tasty, as was the charcuterie we ordered with the. There was a white party themed event going when we arrived. Part of the patio was closed for that and the guests made for some fun people watching. Overall, it was a good stay and I would boo

Partner

2/10

Poor

13 May 2026

kirsten

Worst hotel experience of my life. I get off a 6 hour flight and go to take a hot shower - no hot water. i go to grab a towel and it has black stains. i go to use the phone to call the front desk and it doesn’t work. had to get dressed soaking wet and go downstairs to demand a new room. whole experience and stay was awful. stay somewhere else.

8/10

Excellent

11 May 2026

Jeffrey

It was a good place to stay

10/10

Exceptional

10 May 2026

Christine

Room was clean and had nice amenites. The breakfast room service was great and the food was yummy. I would definitely stay there again and highly recommend Hotel Via.

Family

10/10

Exceptional

10 May 2026

Heather

Perfect location for a night game at Giants baseball stadium. Also the roof top bar was great and we got to see the fireworks. We will definitely stay here again while in SF.

Family

10/10

Exceptional

09 May 2026

Marina

Over night stay to catch a game. Room was clean and comfy

Family

8/10

Excellent

09 May 2026

Alejandra

Clean room, very good location, easy to walk around

Family

10/10

Exceptional

08 May 2026

Christina

Solo female traveler in town for one night. Never heard of the brand but was very impressed with the property and amenities. Valet was worth the cost, very quick and very easy to get into and out of property. Neighborhood was safe enough to walk late at night. Only gripes were bathroom counter was barely big enough for my makeup bag (ladies, you know) and the AC didn't quite feel the temp I was setting it to (read: a bit warm). Would stay again.

Self

10/10

Exceptional

06 May 2026

John

Clean room. Nice staff. Very convenient for the Giants game

Partner

10/10

Exceptional

05 May 2026

Gary

The room was very nice and clean, the staff were very helpful and actually allowed me to keep my bag there until my flight was ready and after check out.
The Rooftop bar on the other hand was lacking variety, I tried to order a midori sour which they didn’t have, then tried a Malibu and pineapple juice, no Malibu. Ordered a Tom Collin’s and it was horrible. Other than that food was good and service was great.
Definitely stay again.

Partner

10/10

Exceptional

03 May 2026

Gabriel

All around great. Clean and easy.

Partner

10/10

Exceptional

02 May 2026

Parag

Great location. Nice room. Would come again.

Partner

8/10

Excellent

29 Apr 2026

Victoria

The room was small and felt a little cramped. The bathroom was nice but wish the sliding door closed completely so there would be a little more privacy since the room was small. Having the tablet in the room was nice but had to lay it down flat so the brightness wouldn’t light up the whole room. It was a nice hotel overall.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Nathan

Location, location, location. Perfect hotel if attending a sf giants game. Plus close to watering holes and eateries

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Jerame

Clean quiet, very friendly staff

Partner

10/10

Exceptional

24 Apr 2026

George

Great rooftop bar. Clean well designed room. No breakfast options..

10/10

Exceptional

24 Apr 2026

Parag

Great location. Room had nice view of Oracle Park. Bright & airy room. Will definitely return here.

Partner

10/10

Exceptional

20 Apr 2026

Alex

Stay was good ac didn’t not function properly also the room was small for the price

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Francia

Easy check in and out. Friendly personal

Friends

10/10

Exceptional

12 Apr 2026

George

Great staff... perfect place to stay
for Giants or Warriors games!

Self

10/10

Exceptional

12 Apr 2026

Ruben

Room was clean. Staff was very welcoming and helpful with ideas for sightseeing.

Partner

6/10

Pleasant

11 Apr 2026

Donnell

Clean room

10/10

Exceptional

07 Apr 2026

Veronica

Awesome location

10/10

Exceptional

07 Apr 2026

JERMAINE

Good staff

Partner

8/10

Excellent

06 Apr 2026

Michelle

Air conditioning wouldn’t go below 65 and it was too hot to sleep. Otherwise, great place.

10/10

Exceptional

06 Apr 2026

Nicole

Perfect location to catch a Giants game!!

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Kristine

The Market was a beautiful walk

Partner

10/10

Exceptional

05 Apr 2026

Sondra

Very nice room. A little noisy but it got better.

Self

10/10

Exceptional

05 Apr 2026

Jennifer

Great bed, shower and view! Loved this place!

Partner

10/10

Exceptional

05 Apr 2026

Heather

Always a great stay!

Partner

8/10

Excellent

04 Apr 2026

Martony

what breakfast

Partner

10/10

Exceptional

04 Apr 2026

Jon

Stayed for the Mets Giants game. Had a great time! Clean rooms. The only negative was the bathroom door, we had our 12 year old son and the door is a barn slider door. A minor inconvenience at most as speaking to each other about who's going to the bathroom and putting up a down for the corner solved everything

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Jack

Hotel was great. Perfect location. The rooftop bar was a nice touch.

Partner

10/10

Exceptional

30 Mar 2026

Ashley

Stayed there to catch a couple baseball games and the location couldn't be more ideal. Beautiful rooftop bar as well. Quiet stay even though we were right in the middle of the action.

Partner

10/10

Exceptional

25 Mar 2026

Richard

Gym was decent. Staff were nice. Location is great. Close to oracle park and the water!

2/10

Poor

24 Mar 2026

Indra

Check-in started well. The front desk staff member was pleasant and agreed to a late checkout at 12 noon instead of 11 am as my flight was an evening one.

That positive impression was undone on the final evening when I went to reconfirm my conversation with the female staff who was not on duty at that time. I spoke to another staff member (likely a supervisor), who was rude and dismissive, and flatly refused the previously agreed late checkout, insisting the room was needed by 11:00 a.m. This was both inconsistent and poorly handled.

To make matters worse, my room was not cleaned at all during my three-night stay, despite my request.

The hotel is modern and well located, but the service particularly the attitude of that staff member was unacceptable and significantly detracted from my stay.

Self