Name: Delta Hotels Toronto East
Address: 2035 Kennedy Road, Toronto, M1T 3G2, CA

8/10

Excellent

18 Jul 2020

Mel

Everything alright with the customer service. When we want something we got it right away.

Leisure Family_with_children

2/10

Poor

04 Jul 2020

IntrepidTravele

I have been coming to this hotel for the past 8 years and it’s starting to show it’s age. The walkway from the parkade to the lobby has a funky Miley odour. The same odour was in the closet in my room when I opened the closet door. I found a lot of hair in the carpets and bathroom floor of my room. Overall the room was not clean. Due to covid, I did not get any house cleaning services.

Business Self

2/10

Poor

21 Jun 2020

Abdul

Worse hotel ever . No air condition work . Come to room 1005 no air condition work . No remote control for the Tv ,!i called front desk then I have to wait for 28 minutes. Then I called again , front desk forgot . Then I have to wait for 29 minutes to fix the air condition .then we have to change to room 1002 . No sorry no apologize

Business

10/10

Exceptional

24 May 2020

Verified traveler

construction is going on next to the main building.

6/10

Pleasant

08 May 2020

Verified traveler

There was no one at the front desk during my check out. Had to wait for more than 15 minutes. The clerk went upstairs somewhere. Didn’t even apologize when he came back.

Leisure Partner

10/10

Exceptional

26 Apr 2020

Verified traveler

Good Condition, Good Location, Pleasing atmosphere

Leisure Partner

4/10

Poor

12 Apr 2020

Verified traveler

The room was dusty and looked like it was not cleaned for weeks. The bathroom was also not cleaned. Very disappointing.

Friends_and_family Family

4/10

Poor

12 Mar 2020

Kerwin

Double Charge Poor Experience

well I booked on your site from Toronto, for a Toronto destination, thought it was quoted in Canadian currency, to my surprise it was US. That was a surprise I didn't like.

Second, my girlfriend got bitten a few times on her hand, she left after first night, hotel only changed room, next day after checking my credit card, they also charged my credit card for the two nights.

They called saying they will reverse charges

Overall Poor experience

Friends_and_family Friends

6/10

Pleasant

09 Mar 2020

Verified traveler

I booked this property for the indoor swimming pool but the chlorine was so strong that it burned my kids skin. They literally had burn rashes all over their bodies. And it would be nice if in winter they would put comforters on the beds it was very cold for us and we kept having to ask for more blankets and the blankets were very thin. The wallpaper was peeling and the window seals were dirty.

Business_and_leisure Family_with_children

4/10

Poor

09 Mar 2020

Usman

Rude delta

Check in staff was very nice but other staff was rude

Friends_and_family Friends

2/10

Poor

03 Mar 2020

Verified traveler

old n bad condition inside the room and smells !
poor n slow services to fix the toilet flush and the table lamp....took them 3 hours to send the bell service to help us to change the room and they told me only one bell man worked that day because the other one called in sick...very funny reply !
overcharged customer for the parking garage n dont even know the misc charge for what...actually !

Friends_and_family Pet

8/10

Excellent

29 Feb 2020

Verified traveler

Very spacious rooms..Nice city views..Great staff.

Leisure Family_with_children

4/10

Poor

26 Feb 2020

Patricia Dawn

Give this hotel a pass

This is a very tired hotel in desperate need of a heavy duty renovation.

The double beds are too small and hard for two people to sleep in so we had to upgrade to a king suite. My 16 yr old son was forced to sleep on the pull out couch as we now had only one bed in the suite. He didn’t sleep at all that night as the metal support of the frame could be felt through the lumpy, thin mattress. The next day, I asked for for a cot to be brought to our suite as I couldn’t subject my son to another night on the couch. Although the first inclination was to bill me for the cot, cooler heads prevailed and they realized the cot was needed as the pullout couch provided was sub-par. When we tried the cot that night, the springs also could be felt through the old mattress and so we put it on the floor for the remaining 2 nights we were there. My husband slept on the floor and my son in the King sized bed with me as we were there from Vancouver for a sporting event for my son.

The cleaning staff were embarrassed in the morning when they can in the tidy up and saw the mattress on the floor. They did acknowledge that the hotel was old and in need of an upgrade.

I would not stay at the hotel again until a lot of money was put into it. The staff are helpful and friendly and go out of their way to help make the best of the stay.

This is not the quality of room, beds or hotel I would expect of a Delta hotel and I was very disappointed.

Friends_and_family Family

8/10

Excellent

25 Feb 2020

Tabby

The pool and hot tub was amazing, the brunch options were good but pricey. The room furniture had a little wear and tear.

Leisure Family_with_children

10/10

Exceptional

24 Feb 2020

Yvonne

The room was great. The pool facilities are fantastic for the kids. My only problem is that it has been under renovation for years. We go there at least twice per year and it has been under renovation forever. I am a little annoyed that they charged me $6.00 for breakfast for a twenty one month baby.

Leisure Family_with_children

10/10

Exceptional

22 Feb 2020

Verified traveler

Staff was extremely friendly, not just check in staff all hotel staff you interacted with.

Business_and_leisure Family_with_children

6/10

Pleasant

17 Feb 2020

Verified traveler

The bathrooms need upgrading. Moldy showers. Low ceiling in the shower.

Leisure Friends

8/10

Excellent

17 Feb 2020

LC

The pool was great to entertain the kids. There's also an open space outside of the pool area for the kids to burn off some energy.

Leisure Family

6/10

Pleasant

16 Feb 2020

Murthy

Nothing uniquely Toronto . My room wash every and clean

Friends_and_family Family

10/10

Exceptional

15 Feb 2020

Verified traveler

We enjoyed btge swimming area and the TW restaurant. The view coukd have been better but was a goud visit .

Leisure Partner

8/10

Excellent

15 Feb 2020

Verified traveler

Location and front check in both great; parking is disorganized. Bathroom door was very squeaky and flimsy wood.

Leisure Friends

8/10

Excellent

13 Feb 2020

Verified traveler

The grandchildren loved the pool but it could be a bit warmer.

Leisure Family_with_children

6/10

Pleasant

12 Feb 2020

Debra

The bed was extremely warm. Much needed upgrade on their mattresses

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Verified traveler

The indoor pool setting was great! It was nice and relaxing. Rooms were big and very clean! Easy check in and very easy checkout!

Business Friends

10/10

Exceptional

12 Feb 2020

Happy

Very nice staff,and very clean rooms😁 The pool was cold for my liking.

Leisure Family_with_children

10/10

Exceptional

11 Feb 2020

Verified traveler

Good hotel experience. Would re book this place again without a doubt best one in the east.

Friends_and_family Family

6/10

Pleasant

10 Feb 2020

Lucy

There was an extra tax charge that I wasn’t told about and I was charged for parking

I wasn’t told about these charges they just appeared on my bill which was emailed to me -

Friends_and_family Family

8/10

Excellent

08 Feb 2020

Verified traveler

Clean, but out dated and only a community microwave

Business Family

8/10

Excellent

03 Feb 2020

Verified traveler

just a little touch of care and put to life the entrances from prking .. add a little life its like walking in an alley and not appealing on my eyes.. it would be nice to add some interisting gallery pics with details or an indoor plant that when u walk in .. u will say wow ! entrance is nice and inviting..

Friends_and_family Family

6/10

Pleasant

01 Feb 2020

Verified traveler

Nothing unique, need to stay for work. The gentleman in the front desk needs better people skills

Business Family

10/10

Exceptional

31 Jan 2020

Meka

The property was nice and clean with awesome room service and also a restaurant and an indoor pool. You didn't have to leave the hotel if you did not need too!

Leisure Self

8/10

Excellent

20 Jan 2020

Verified traveler

No rooms with whirlpools or jetted tubs in room. Rooms not anything special or spacious but have everything you need. Extra channels available than most hotels. Amenities on site above and beyond. No reason to ever leave the hotel. Restaurant/bar open later than most. Overall rooms average but the rest of the hotel spectacular

Friends_and_family Partner

10/10

Exceptional

05 Jan 2020

Verified traveler

Very friendly and helpful staff. Clean and confortable. Great location

Leisure Family

8/10

Excellent

02 Jan 2020

Barb

I liked lots of things about this hotel. The comfy beds, free parking, and it was very quiet at night. I wish there a continental breakfast was included or decent coffee in the lobby.

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Alistair

The swimming pool and the air temperature in the pool area was lower than usual - a bit too cool

Partner

8/10

Excellent

25 Dec 2019

Verified traveler

Bed was quite comfortable
Bathroom can do with some upgrade
Messed on our breakfast order but redeemed when they canceled the charges
Overall the stay was ok no one knock at your door unnecessarily.
I like the option that you can decline house keeping

Friends_and_family Family

10/10

Exceptional

22 Dec 2019

Emma

I loved the customer service and the privacy that was given to me and my boyfriend. I really enjoyed the pool as well and the hotel room was beautiful and really clean. We had a great time!

Leisure Partner

8/10

Excellent

17 Dec 2019

Verified traveler

Room needed upgrade... bathroom averagely clean only

Business Family

8/10

Excellent

14 Dec 2019

Fi

The Christmas tree was beautiful and placed central, it made for a great photo-op. Loved that there was winding slide in the pool area, added bonus that there was a bar beside the pool. The room was very clean and spacious

Business_and_leisure Partner

8/10

Excellent

12 Dec 2019

Verified traveler

Carpet very clean. Bathroom is big and very clean, which I really appreciate.

Leisure Self

8/10

Excellent

11 Dec 2019

Sharon

A room wasn't available when we checked in so the receptionist Rhonda gave us free parking for the three nights we stayed.

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Verified traveler

nice hotel. big indoor pool. short stay, nothing to say.

10/10

Exceptional

02 Dec 2019

Vanessa

It was My 3rd time stay in this hotel and every time I come I feel really special as they always accomodate all my requests and the staff are always respectful and helpful especially John and Mateo in the front desk and the food in the restaurants are really good and the staff are trained fully well except for one! They have clean facilities and all the amenities are all located on site including a pool, hot tub and a water slide plus an exercise room and also a spa😀I recommend to book on a weekday so you can have some privacy in the pool and other amenities!

Friends_and_family Partner

4/10

Poor

29 Nov 2019

Gpop

The room was dirty and throughout the entire hotel there is a wet musty odour. Hotel looks very run down.

Friends_and_family Family

10/10

Exceptional

26 Nov 2019

Verified traveler

The parking used to be free, It is a bit annoying that you have to pay extra for it now that the parking lot has been sold for condo development

Business Self

8/10

Excellent

24 Nov 2019

Elaine

Very neat pool area.
Parking was interesting due to construction.
Front desk Alexia was great. Valet drivers great.
Room was ok...bed super comfortable.
Bathroom did not have bath towels, had to call for them and it took over 20 mins to get them.

Friends_and_family Family

6/10

Pleasant

21 Nov 2019

Verified traveler

Coffee Creamer in hotel room was old. When i placed one pack in my coffee it curdled.
The bed was OLD. I would dip deeper when I am at the centre of the bed.
The hotel needs a makeover.
I called room service 7:30 am to order breakfast, I had to call 5 times until I can reach them. When I did, the guy who answered had a very rude tone and seemed irritated taking the order. After receiving my breakfast, I signed the bill and gave tip only to realize “after the fact” that 15% gratuity was already included in the amount. The person who brought my food did NOT disclose this - a very dishonest practice.

Leisure Friends

8/10

Excellent

20 Nov 2019

KimL

We didn't use the pool area but I appreciate that it was there.

I didn't like that our room overlooked the garbage cans & loading dock. Also, the restaurant was almost always closed. We had to ask for clean face cloths after the cleaning staff tidied our room.

Leisure Family

10/10

Exceptional

16 Nov 2019

Verified traveler

They service was amazing and we were a loud to bring food in to eat.

Business

10/10

Exceptional

04 Nov 2019

Verified traveler

Love it. Spacious. Restaurant availability . Customer service is great

Friends_and_family Family

10/10

Exceptional

16 Oct 2019

Garford

It was wonderful and a staff was very attentive and well professionals

Partner

8/10

Excellent

15 Oct 2019

Verified traveler

Facilities are old, and so are the rooms. The staff is amazing

Business Self

8/10

Excellent

15 Oct 2019

Verified traveler

Good location, friendly staff. Bed was very comfortable

Friends_and_family Family

10/10

Exceptional

15 Oct 2019

Shan

So good nice to stay, very clean and good location

Partner

2/10

Poor

14 Oct 2019

sunita

Hotel rooms need to be upgraded !

Very disappointed in the condition this year . I’ve stayed in the past when I visit TO but the conditions has drastically changed.. bathroom lights not functioning , toiletries not enough , leaking bath tub faucet, and guests beside us can hear all of thier activities all night !
The bar and restaurant conditions and service was perfect !

Partner

8/10

Excellent

14 Oct 2019

Verified traveler

Only complaint was the coffee machine, kept turning off after a 1/4 of cup was filled, had to keep resetting it. Only complaint!

Friends_and_family Family

4/10

Poor

14 Oct 2019

Chase

Service wasn't in sink. Communication of room was poor.

Leisure Family_with_children

2/10

Poor

01 Oct 2019

Anna

The hotel had offsite parking to a park are at a hospital. Once you follow the signs into the hotel to the,lobby at that point you are informed that there is no elevator on that side of the hotel. Using the house phone didn't help as no one answered. Others guests helped me get my luggage up a long steep set of stairs to the lobby.

6/10

Pleasant

30 Sep 2019

Verified traveler

The water slide was fun buuut there was a wedding reception or something that went on till past 11 and was super loud.. no fridge or microwave in our room.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2019

Verified traveler

Excellent location.
Great pool and good size hottub.

Business Family

10/10

Exceptional

30 Sep 2019

Garrett

Terrific pool area. It's why we keep coming back, but the temperature was pretty cool this time.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2019

DF

Great pool and nice rooms. We enjoyed our stay and would definitely return.

Leisure Family

10/10

Exceptional

28 Sep 2019

Verified traveler

Very friendly staff and super clean room. The only problem was that I hinted at an upgrade and the fellow at the front desk said \"I'll upgrade you\" so I thought that was a nice freebie...but have just noticed an $85 charge on my credit card today! Also, it seems that room service doesn't include lunch which was a bit disappointing. Despite these issues I like this hotel.

Leisure Self

10/10

Exceptional

26 Sep 2019

Shoba

Loved the pool

Partner

10/10

Exceptional

23 Sep 2019

Verified traveler

We loved the pool area. It was a little world inside of the hotel. The only bad thing is we were told we would get a complimentary breakfast and we didnt, we chose not to pay for breakfast and checked out. Also the staff told us breakfast ends at 11 the night before and in the morning we got down at 10 30 and they were serving brunch. We were not happy about it but the overall experience of the hotel was very pleasant.

Leisure Partner

8/10

Excellent

22 Sep 2019

BC

The room is clean but the location is not convenient for someone who don’t have a car. It’s not nearby subway station or TTC. The service is good. We are supported that they have steaming TV in the room.

Friends_and_family Family

10/10

Exceptional

17 Sep 2019

Verified traveler

Clean and friendly. Within walking distance to a lot.

Leisure

8/10

Excellent

16 Sep 2019

Betty

Overnight stay

Beautiful hotel. At an event until midnight and left at 6:30 next morning so no time to enjoy the amenities. No elevator during construction currently.

Partner

4/10

Poor

16 Sep 2019

Verified traveler

I was put in a room Where the ceiling was caving in and full of mold from water leaking. Had to ask to move to a safe room. Second room had smoke ordour

Business

8/10

Excellent

16 Sep 2019

michael

We had a problem with towels. I booked the room for 4 people and the room o ly had 2 set of towels when we arrived. The next day house keeping again only left 2 sets of towels. Had to call front desk twice for the extra towels. Also, only 2 drinking glasses. The rest of the stay was nice. Clean rooms, nice pool, wifi worked great. Staff was nice and helpful.

Friends_and_family Family

8/10

Excellent

16 Sep 2019

Verified traveler

It was our anniversary trip. It would of been nice to be offered something for that. Late check out or a voucher for something. But the hotel itself was beautiful.

Partner

6/10

Pleasant

15 Sep 2019

TonyH

The first night I was put at Room #326 which is right on top of an indoor swimming pool, there was a strong smell of Chlorine in the room especially when the air-condition is running sucking air from outside at night. I think the hotel should not use this room for guest in the first place. After complaining to the front desk the next day morning, I was able to change to another room in the other building which was good, at least no chemical smell!

Friends_and_family Family

8/10

Excellent

15 Sep 2019

Verified traveler

My son loved the pool and slide. Hotel staff was great. We would like to see an active effort to reduce single use plastics (straws, etc)

Leisure Family_with_children

10/10

Exceptional

14 Sep 2019

Verified traveler

I like the pool area and the bridge across to the tower rooms

Friends_and_family Partner

2/10

Poor

13 Sep 2019

Verified traveler

Room condition very bad, washroom terrible. Bathtub so dirty. Mattress nothing confortable.

Leisure Family

10/10

Exceptional

12 Sep 2019

Verified traveler

Staff was great. Late check out the service of keeping our luggage after check

8/10

Excellent

10 Sep 2019

Verified traveler

Pool with slide!! Staff was very friendly! Rooms was tidy!!

Leisure

4/10

Poor

10 Sep 2019

Verified traveler

The pool was very disappointing water was ice cold so nobody went in the pool a hockey team was staying at the hotel they broke the kitty pool and that was the whole reason why I booked at this hotel so my kids can swim being that they are all under five rooms were run down and mouldy hotel needs Beds and pillows were hard as a rock Rooms overall need renovation . was pretty disappointed in this stay

6/10

Pleasant

09 Sep 2019

Verified traveler

Came here for business. Room was decent, but poorly lit for doing work. Price was decent. Food at the restaurant was good. Too many kids to bother with the pool. Parking garage has no elevator into the hotel. They offer to send staff to meet you there, but then you have to call and wait for them to arrive. Staff were nice, but too much watching stuff on their phones, socializing with each other. All in all, for the price point it's fine.

Business Self

10/10

Exceptional

07 Sep 2019

Verified traveler

Bit of a hike to the front desk from the parking lot

Leisure Partner

10/10

Exceptional

07 Sep 2019

Tom

The hotel is very beautiful and the location off highway 401 is very convenient with closeby amenities. The rooms needs to be updated with furniture and carpet. The stay however was comfortable and relaxing.

Partner

10/10

Exceptional

05 Sep 2019

Verified traveler

They are building a condo right next to it a little loud ,not enough regular drop spots it was a line up to drop off luggage

Business_and_leisure Pet

10/10

Exceptional

04 Sep 2019

Dominic

The water slide was a nice touch. The pool is nice. And the room was nice. Bed was firm

Leisure Family_with_children

8/10

Excellent

03 Sep 2019

Verified traveler

The hotel was full since it was long weekend and we were put in a room we didn't like by the pool. We were promptly re-roomed the next day when there was a more suitable quiet room available. Staff was excellent.

Leisure Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

Staff was very polite. Very clean. I would recommend to friends and family.

Leisure Self

10/10

Exceptional

02 Sep 2019

Verified traveler

Great staff! From the front desk to the restaurant, everyone was very friendly and personable! We enjoyed our stay and would definitely return!

Leisure Partner

6/10

Pleasant

01 Sep 2019

Lodri

I liked the pool. I did not like that my room had no fridge??? And the parking garage was inconvenient and small.

8/10

Excellent

01 Sep 2019

Angel

Majority of staff was excellent. The male bartender could use a personality. Amanda , I think her name was , was amazing. She waited on us for lunch and dinner. And was so friendly, and even gave us a hug when we left.

Friends_and_family Partner

8/10

Excellent

30 Aug 2019

Verified traveler

Convenient location. Easy parking. Clean rooms. Would return

Leisure

10/10

Exceptional

29 Aug 2019

Verified traveler

The water slide and welcome package for the kids was great! The service at the restaurant was quick and the food was delicious! A great visit!

Leisure Family

2/10

Poor

29 Aug 2019

Verified traveler

This hotel was no where near the stsr rating shown, from a really old, horrible mattress, to (whst appeared to be) black mold on the bathroom ceiling. Not recommended!

Business Self

8/10

Excellent

28 Aug 2019

Verified traveler

Pool was great! Menu could use more variety.... would have loved to be able to get a basic burger or steak but that was not an option! Not everyone likes Indian food!

Leisure

10/10

Exceptional

28 Aug 2019

SometimesAmy

Enjoyed the indoor fitness room and the indoor water park

Leisure Family

10/10

Exceptional

27 Aug 2019

Verified traveler

Everything was great, we really enjoyed our stay (5 days)! Unfortunately, I realized on our return that I had forgotten my red-orange raincoat and my grey hoodie in the closet. If possible, contact me at [email protected] ... Thanks again!

Leisure Partner

8/10

Excellent

26 Aug 2019

Verified traveler

Pool and water slide was great for the kids. They thoroughly enjoyed themselves.
Some ambient music around the pool would have been nice. Staff was A+
Didn’t like the idea of having paid parking.

Leisure Family_with_children

8/10

Excellent

23 Aug 2019

Verified traveler

I did not like that my room was beside the pool and you can constantly hear everyone at the pool

Leisure Partner

10/10

Exceptional

23 Aug 2019

Verified traveler

Awesome staff great stay good food
Good pool and hot tub and work out facilities

Leisure Family

2/10

Poor

22 Aug 2019

Verified traveler

Run down, smelled terrible, placed in terrible location

Leisure

10/10

Exceptional

21 Aug 2019

Verified traveler

If only they had an exterior swimming pool that would have made it perfect.

Friends_and_family Family

4/10

Poor

21 Aug 2019

Verified traveler

This hotel is very dated! Old smelly carpet, peeling wall paper, it was not a great overall experience. There is no elevator from parking to lobby which is very inconvenient, especially with small kids. Our non smoking room had a smoke smell and the carpet looks like it is from 1970. Not a hotel you want to spend time in. Kids

Leisure Family_with_children