Name: Best Western Plus Executive Inn Scarborough
Address: 38 Estate Drive, Scarborough, M1H2Z1, CA

8/10

Excellent

30 Jul 2026

ANGELINA

Everything was great. However, the pork sausage & potatoes for breakfast were undercooked. Please be careful when serving undercooked pork. But overall, still would stay here again :)

6/10

Pleasant

30 Jul 2026

Alexander

Front desk signed me up to their own Rewards system without my knowledge or approval. The room was clean. Breakfast included was appreciated. Hot Tub was not hot.

8/10

Excellent

30 Jul 2026

Farhan

It was nice and clean

10/10

Exceptional

29 Jul 2026

Susie

Always a great stay

8/10

Excellent

29 Jul 2026

Philippe

Breakfast could be better quality

10/10

Exceptional

28 Jul 2026

Joan

This is my second time I stayed at this hotel.

10/10

Exceptional

28 Jul 2026

SALEHA

Breakfast and internet service

10/10

Exceptional

28 Jul 2026

Dennis

Clean and well maintained. Breakfast was crowded but the staff was cordial. Adequate parking and close to all business locations in Markham and Scarborough.

10/10

Exceptional

28 Jul 2026

Rula

Perfectly serviceable hotel without bells and whistles. Clean room - linens and towels were fresh and bright, bathroom was spotless. Huge kudos to the housekeeping team! In an industrial park - car is a must if you’re planning to see the city. There is a good-sized parking lot. Breakfast was as expected - hot and filling, with plenty of breads, muffins, spreads, cereals etc - but there is a rush and seating is very limited. Coffee machines make delicious coffee but are slow - might be useful to have a couple of pots of drip coffee on hand for those who aren’t looking for a specialty brew. Overall, a great choice for east Toronto/ Scarborough. I would definitely stay there again!

10/10

Exceptional

26 Jul 2026

Michael

Enjoyed my stay. Great breakfast.

4/10

Poor

25 Jul 2026

Heena

I paid £700 for 5 nights, so this is not a budget hotel price, however this was absolutely a budget hotel by experience!

At check in I’m told that they don’t do a clean for first 5 nights. I don’t know any hotel that do not clean more regularly.

Breakfast was basic, paper plates and plastic cutlery and have to clear our own plates. No hot vegan option at all!

Though rooms not cleaned, I would expect the in room tea/coffee facilities to be refreshed but I went 2 days without it in the room.

This was not worth £700. The hotel should not be called executive at all. Call it what it is, a budget hotel and price it accordingly.

10/10

Exceptional

25 Jul 2026

Chenyu

very good

10/10

Exceptional

24 Jul 2026

Laura

Excellent hotel.

6/10

Pleasant

23 Jul 2026

Aisha

Ensure that the rooms are cleaner with freshness. It smells closed humid

10/10

Exceptional

22 Jul 2026

Kara

Everyone was very kind

10/10

Exceptional

19 Jul 2026

dujon

Very Clean bathroom.

Self

4/10

Poor

19 Jul 2026

Sarah

Mattress was very uncomfortable. I had to start my day at 6am because I couldn’t tolerate lying in bed any longer.

Family_with_children

4/10

Poor

19 Jul 2026

Daniel

Staff are terrible and not helpful at all.

Family_with_children

6/10

Pleasant

15 Jul 2026

Christine

Staff not friendly. I made a mistake at their breakfast buffet and I told the staff that I was so sorry, but the kitchen staff didn't show empathy at all. She gave me attitude instead and gossiped it to a co worker.
BWP, kindly pls teach ur staff to be empathetic.

Also, their female receptionist didnt smile the entire time we stayed there.

Partner

8/10

Excellent

14 Jul 2026

Kimberley

Rooms were clean, staff were accommodating. Chlorine in pool area had a strong smell, pool area was clean though. Breakfast was good.

6/10

Pleasant

12 Jul 2026

James

Beds we not the best, they felt like more like motel beds

Family_with_children

10/10

Exceptional

11 Jul 2026

Jay

We like everything

10/10

Exceptional

11 Jul 2026

Agostino

Best location and great hotel!!

Family_with_children

10/10

Exceptional

10 Jul 2026

Robert

We had a nice spacious clean room ! Bathroom was also clean which is very important ! Coffee maker in the room. The hotel has a pool and sauna to !

Family_with_children

10/10

Exceptional

09 Jul 2026

Kyle

Nice convenient place to stay.

Self

8/10

Excellent

08 Jul 2026

Donald

The hotel was conveniently located near a highway. They offered a free breakfast at the hotel. This Best Western was not easily accessible to my spouse who was using a walker. Parking was easy to find.

Partner

8/10

Excellent

07 Jul 2026

Donna

Air conditioning far too cold. We could not adjust the controls.

2/10

Poor

07 Jul 2026

Cole

Truck was stolen from the parking lot. Nobody at the front desk seemed surprised by that.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Nijeesh Palakkode

Great Service and hospitality

Family_with_children

10/10

Exceptional

05 Jul 2026

Kantilal

Excellent

Partner

2/10

Poor

05 Jul 2026

Sharengan

Goodbye

10/10

Exceptional

05 Jul 2026

Gabriella

Great place, room was nice and clean and same for the hotel amenities! Pool is a nice touch

Partner

10/10

Exceptional

05 Jul 2026

Shuyu

Breakfast is very good and staffs are friendly. Parking is easy. We didn't use the pool. It would be great to upgrade the elevator.

Family_with_children

8/10

Excellent

05 Jul 2026

Jorge

Clean property with pool and sauna. But coffee was not available during the day in the lobby after breakfast.

Partner

10/10

Exceptional

05 Jul 2026

Ronie

The rooms and facilities are so clean.

Family_with_children

8/10

Excellent

04 Jul 2026

Thomas

The breakfast needs to be improved in quality and options.

Partner

10/10

Exceptional

04 Jul 2026

Maria

Clean and spacious room (2 Queen and pullout sofa), amazing breakfast! Fair price, close to many amenities and restaurants.

Family_with_children

2/10

Poor

03 Jul 2026

Steven

The room had all kinds of little bugs in the room that looked light fruit flies and the room smells funny.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Ronald

Wanted something close to the Toronto Zoo. This hotel had a nice swimming pool, good workout room, spacious room and a great hot breakfast buffet. Well done. Would stay here again.

Family_with_children

10/10

Exceptional

01 Jul 2026

Michel

clean, affordable and breakfast excellent.

Partner

10/10

Exceptional

25 Jun 2026

Vincent

Très propre et confortable. Bon déjeuner. Prêt de plusieurs commoditées prêt de l’hôtel et accès à l’autoroute 401 facile.

Partner

8/10

Excellent

23 Jun 2026

Allan

Good location. Used while a commercial shoot was ongoing at my home located nearby. Only problem was with the TV remote, but not serious. Halls in the hotel were kept at a very cold temperature.

Self

8/10

Excellent

21 Jun 2026

Erdem

A bottle of water in the room would be nice.

Family

10/10

Exceptional

20 Jun 2026

Colin

Nice pool, and the breakfast was good

Family_with_children

10/10

Exceptional

17 Jun 2026

DIEUDONNE YVES

Une position accessible et un très bon rapport qualité/Prix...

10/10

Exceptional

15 Jun 2026

Davit

Excellent

Family_with_children

6/10

Pleasant

14 Jun 2026

Jason Ryan

I booked with Expedia and the room was not as promised. It was a smaller room then they had advertised and promised. I showed the woman at check in and showed her my proof and she had told me that she cant do anything and to contact Expedia which was extremely disappointing.

I do admit that it was clean and a nicer room, but its not what I had booked for my business trip.

Business

10/10

Exceptional

13 Jun 2026

GEORGE

This hotel is very clean and the staff are very responsive to their clients needs and complaints. I will always choose this hotel anytime l visit Scaborough

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Kyle

Nice spot!

4/10

Poor

11 Jun 2026

Nathan

We stayed at this Best Western on June 8-9 and selected the property because of its convenient location near Highway 401 after flying into Toronto Pearson, as well as the pool for our children.

While there were positives, including a good breakfast with plenty of options and friendly staff, our stay was overshadowed by two significant safety concerns.

The pool deck was extremely slippery. Both of my children slipped multiple times while walking around the pool area, and my youngest daughter fell and struck her face on the pool deck after losing her footing. I immediately reported this to staff, who went to inspect the area.

We also experienced concerns with the elevator doors. While loading luggage, I found I had to physically block the doors from closing, and at one point my daughter’s arm nearly became caught in the door as it closed.

As a parent, these incidents were very concerning. We specifically chose this property because it appeared family-friendly, so experiencing multiple safety issues during a one-night stay was disappointing. I hope management investigates both the pool area and elevator operation to help prevent injuries to future guests, particularly young children.

Family_with_children

6/10

Pleasant

10 Jun 2026

Kandice

The hotel was great for what I needed it for however there was construction happening during my stay in the water was shut off almost for a whole day so it made it a little unpleasant, but otherwise it was a great hotel great Staff they served good breakfast and I would definitely stay there again.

Self

10/10

Exceptional

09 Jun 2026

ARMANDO

Good breakfast, accesible , kindly staff , god bless to all, thanknyou

Friends_and_family Family

4/10

Poor

07 Jun 2026

Sarah

Hard to fill room coffee machine due to length of cord.
Very loud AC.
Bed needs a good comforter.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Xiaowen

早餐太早就收起来了.对客人不太友好.

Partner

10/10

Exceptional

06 Jun 2026

Kern

Under renovation but staff did a great job to minimize impact. Lots of pillows. Good breakfast assortment and coffee choices. No complaints.

Self

6/10

Pleasant

04 Jun 2026

Paula

This was a mediocre hotel at best. We stayed at the hotel because it was close to the Pan Am Centre where our kids were playing in a basketball tournament. Slim pickings in that area as far as options. If it wasn’t for the proximity, would not have stayed there for the price. Definitely high for what you get

8/10

Excellent

03 Jun 2026

Robin

Had construction going on that was massy and noisy.

Self

6/10

Pleasant

31 May 2026

Katharine

We stay here fairly often, this was not one of the better experiences. The room smelled, likely a mix of cleaning products. Bathroom was awful. Very strong cleaning products used, then the bathroom door was shut tight and left in a room with the heat left on in warm weather with zero ability to vent the room. Took hours to cool the room down and for the smell to dissipate.

Partner

2/10

Poor

30 May 2026

Tasmid

Our stay was amazing but our check-in was terrible. An Indian guy did our check in at the hotel. His name is “Rusho” or “Rushi” something like that. He was extremely rude. Not helpful and was stressing us out. He don’t even answers any of our questions properly and just wants to finish the check in as early as possible so that he can sit in the back office and play phone. Also around 9:30pm we called the front desk to inform that the AC is not turning on. Unfortunately the same guy answered the call and told us to play around with the thermostat. We even told us to send someone in the room and he rudely denied and told us to figure out by our own. Later on the same night, I went to the front desk and the night auditor was very kind and he helped us to fix the ac issue.

My only advice to the management team that all your staff are very nice except that Indian guy who did our check-in. Please train him well and make him ready for the customer service role especially at the front desk. Because of that staff, hotel will loose its positive impression and many guest will have an unpleasant experience. Please fix it. Everything else has been very good.

8/10

Excellent

30 May 2026

Lee

Threre are amanities however, gym was smell so bad and uncleaned.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Christine

Best Western is one of my favorite choices. Always clean, great beds and accomodating staff. The pool at this location was very warm. Loved it. And there was a sauna.

Friends

10/10

Exceptional

27 May 2026

Angela

All good and enjoyed very much

Partner

8/10

Excellent

26 May 2026

Matshediso Sue

helpful staff

Family_with_children

10/10

Exceptional

25 May 2026

Patricia

Breakfast was fresh, Staff were very friendly and accommodating. Room temperature was comfortable. Very clean rooms. Negatives were shower pressure was low and I picked up a screw in the parking lot resulting in a flat tire. There was construction materials that weren’t cleaned up
In the parking lot. ( screws, nails, wood etc.)

Family_with_children

10/10

Exceptional

23 May 2026

Peter

Excellent price for Toronto area (Woburn), easy access to Hwy 401 travelling in from the East, very good free breakfast, free self parking, swimming pool, Stage 2 EV/PHEV charger available, car wash service and Petro Canada gas station available nearby.

Partner

8/10

Excellent

17 May 2026

Ron

The room was very hot and I couldn’t get the air conditioner to work.

Partner

8/10

Excellent

17 May 2026

Shauna

The hotel was pretty nice. The bed was comfortable. The pool and pool room were VERY hot, which made us feel a little bit sick. But overall it was a good experience.

Friends_and_family Family

6/10

Pleasant

14 May 2026

Ethan

Nice

Family_with_children

8/10

Excellent

12 May 2026

Christine

Nice Breakfast Staff. Warm pool

Family_with_children

10/10

Exceptional

11 May 2026

Phillip

My wife & I stayed here with our son as part of his birthday trip to the Toronto Zoo. When we arrived a the hotel, we were unaware that the property did not accept debit cards at the front desk for check-in, you must have a credit card with chip at time of check-in, which we did not have. For a brief moment, we thought we'd have to drive back home roughly 3 hours after a long day, but the hotel manager Mohammed (Hopefully I spelled that correct, I apologize if I did not!) overheard our situation and offered to work with us and offered to make things right!

Overall, great experience at the hotel. Room was very clean, beds were very comfy, my son enjoyed the couch in our "New Home" as he kept telling us. Pool was nice and clean, breakfast in the morning was a big hit.

We don't travel up this way often, but will definitely keep Mohammed and his team in mind if we need to stay in the area again! Thank you again to you sir for talking with us and offering a solution!

Family_with_children

10/10

Exceptional

10 May 2026

Jaime

Good

10/10

Exceptional

08 May 2026

Katerina

You can tell the staff really care about your stay and the property. Very clean and everyone was very kind.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Daniel

This was my third stay of 5 or 6 days in the last 12 months.
Location suits my personal needs.
Staff is helpful. Room is clean.
Breakfast is exceptional.

Self

10/10

Exceptional

05 May 2026

Krista

Room was clean. Great breakfast selection. Easy access to 401.

Self

10/10

Exceptional

04 May 2026

qiang

Well maintained hotel. Clean

Self

8/10

Excellent

04 May 2026

Erin

This was a fine property. The location is industrial but there is a very nice Keg steakhouse nearby, as well as a convenience store that has prepared food. The hotel also has some snacks at the front deck but no restaurant for lunch or dinner. The complimentary breakfast is decent.

The only issue for me is that the blankets were thin and there was no extra blanket in the closet.

I liked that temperature control really worked well (in some hotels it doesn't!) so i was able to adjust to a comfortable temperature due to the think blanket coverage.

Self

10/10

Exceptional

02 May 2026

Jason

Pool was fun for the kids

Family_with_children

10/10

Exceptional

02 May 2026

Susie

Everything thing was absolutely perfect, no complaints.

Family

10/10

Exceptional

29 Apr 2026

Aliah

Clean rooms, great staff. Only downfall I flew in for one day, called several times to request early check in, even explained the situation but could not be accommodated which was pretty unfortunate. However, the staff was able to let me use the hotel restroom to get dressed after flying in from the states. But I was disappointed that I couldn’t not get settled in the room to relax and get dressed after a hectic morning.

Self

8/10

Excellent

29 Apr 2026

Ronald

Clean room 👌 breakfast was good.

Self

2/10

Poor

28 Apr 2026

Jeff

We were very unpleasantly surprised by our experience at the Best Western Plus Executive Inn. The price was right and location fit our needs. Our initial impression of the building was it appeared clean and well maintained. The kids enjoyed the pool area.
Our issues were mainly in our room. When we were going to sleep, we noticed our sheets/pillows smelled strongly of B.O.. Our kids were already asleep so there was no point to call the front desk for help. The other major problem was we booked based on 5 people. 2 adults and 3 kids. The room came with 2 x Queen beds and a pull out couch, which should have accommodated our needs. The problem was the pull out couch was unusable. I've never seen a pull out couch in that much disrepair. We were in room 121. I implore management to check out the mattress and see if it's even remotely usable. I promise you. It is not.
Because of this we had to sleep in a small queen bed with our youngest and there was no room for all three of us. I barely slept at all because of this. The whole point of the room was for sleep and I didn't get any. Just a sleepless night in a B.O. smelling bed.

Family_with_children

10/10

Exceptional

28 Apr 2026

Mohammedzavid

Breakfast was okay no fruits

Family_with_children

10/10

Exceptional

27 Apr 2026

Laura

The breakfast menu was good. It was great that you can get something to eat at 6am for people who want to check out early because they have a long trip home.
The rooms are very clean. If you need fresh towels the staff brought them right away.
I would stay there again.

Family_with_children

10/10

Exceptional

27 Apr 2026

Yurina

Extremely friendly staff and very good breakfast.

Family_with_children

10/10

Exceptional

27 Apr 2026

Nitin

clean & efficient. close to the highway. thanks

6/10

Pleasant

20 Apr 2026

Alice

Front desk staff could have been more engaging when checking in.
Breakfast was typical minus beef burgers vs a sausage, Ham or bacon. Was not typical. Pastry choices were very limited. It was nice and clean though.

Family

2/10

Poor

20 Apr 2026

Tenzin

Bad experience

6/10

Pleasant

18 Apr 2026

Elizabeth

Staff at front desk were very pleasant. Breakfast staff were also very nice but were not able to provide much info about food ingredients for food allergy purposes. The room seemed clean. The sofa bed was not. Cushions dirty. It was also very uncomfortable to sleep in. The hotel overall did not seem clean. Not worth the cost.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Matthew

Clean room, breakfast lots of options but the hot options, especially the scrambled eggs they make every morning are tough to eat.

Self

10/10

Exceptional

17 Apr 2026

Matthew

This is a good, basic hotel. It was clean and met the standards for a decent, simple stay!

Business

10/10

Exceptional

16 Apr 2026

Annie

good

10/10

Exceptional

09 Apr 2026

Peter

Very nice affordable mid-week stay

Partner

8/10

Excellent

06 Apr 2026

Simon

Good breakfast buffet and swimming pool. Convenient location off the 401.

Family_with_children

6/10

Pleasant

06 Apr 2026

Teri Michelle

Overall a decent stay- the food staff and front staff were great. It could use some updates and the rooms felt rather very hot or very cold. Not hot tub and sauna did not work.

10/10

Exceptional

04 Apr 2026

Vitaliy

Good breakfast and coffeemaker. Comfy mattresses and pillows.

Family

8/10

Excellent

03 Apr 2026

Taylor

Really friendly staff! We loved the pool, it was super warm which made for a great swim! Room was clean. Breakfast was what to be expected for a free breakfast - Nothing to write home about, but a decent variety.

Family_with_children

10/10

Exceptional

03 Apr 2026

Sandra

Everything was good

Partner

10/10

Exceptional

02 Apr 2026

Mikayla

Room was nice, staff was very polite and friendly. Breakfast was great, loved the waffles!