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Hilton Garden Inn Munich City West

Munich · Germany

Landsberger Strasse, 112View location

8.6/10Excellent501 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort8.6/108.6
Condition8.8/108.8
Neighborhood7.8/107.8
Amenities8.6/108.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Munich City West

Settle in for a relaxing stay at our new Hilton Garden Inn Munich City West hotel. Our central Munich location is next to the Donnersbergerbrücke station, putting you just minutes from the city’s most popular attractions such as Theresienwiese, site of the world-famous Oktoberfest.

You’ll also enjoy proximity to local businesses, shopping and Marienplatz, the Central Square. . Unwind in one of our modern guest rooms featuring an array of thoughtful amenities including complimentary WiFi, a work desk with ergonomic chair, 42-inch flat-screen LED TV and tea and coffee making facilities.

Accessible rooms are available and all of our guest rooms are smoke free. Start your day with a delicious breakfast buffet featuring Bavarian delights. In the evening, enjoy a cocktail at our bar before indulging in exquisite Italian cuisine in our onsite restaurant.

The Shop offers snacks and beverages any time of day. Our business center makes it easy to stay productive and our two boardrooms accommodates meetings for up to 15 guests.

Read more about this hotelShow less

With a stay at Hilton Garden Inn Munich City Centre West, Germany in Munich (Schwanthalerhöhe), you'll be within a 5-minute drive of Theresienwiese and Olympic Park. This luxury hotel is 2.9 mi (4.6 km) from Marienplatz and 3.5 mi (5.7 km) from BMW Welt.

Make yourself at home in one of the 128 guestrooms featuring refrigerators and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access is available. Bathrooms have showers and complimentary toiletries. Featured amenities include a business center, express check-out, and dry cleaning/laundry services.

Planning an event in Munich? This hotel has 323 square feet (30 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Tax ID - DE258996536
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • Property Registration Number HRB 112538 B
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 25 to 25 for adults, and EUR 12.50 to 25 for children
    • Covered self parking fee: EUR 25 per day (in/out privileges)
    • Pet fee: EUR 20 per pet, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

Nearby attractions

Augustiner Brewery 0.6 km / 0.4 mi
Theresienwiese 1.5 km / 1 mi
Westpark 1.5 km / 1 mi
Augustiner Keller 1.7 km / 1 mi
Landwehrstrasse 1.7 km / 1.1 mi
Statue of Bavaria 1.9 km / 1.2 mi
Hirsch Garden 1.9 km / 1.2 mi
Spaten Brewery 2 km / 1.3 mi
Herz Jesu Church 2.1 km / 1.3 mi
German Theater 2.3 km / 1.4 mi
Lowenbrau 2.5 km / 1.5 mi
Kaufingerstrasse 2.5 km / 1.6 mi
Kunstareal München 2.5 km / 1.6 mi
Munchner Volkstheater 2.7 km / 1.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 128
  • Number of floors (main building): 7
  • Double rooms: 27
  • Connecting rooms
  • hotel
  • Small pets allowed (under 5 kg)
  • Garage
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wired Internet
Show 35 more facilities & services
  • Secure parking
  • Room serviceExtra charge
  • Laundry service
  • Day-care centre
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Fireplace
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • ConciergeExtra charge
  • Gym
  • Luggage room
  • Clothes dryer
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room: 2
  • Printer
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • TV lounge
  • Breakfast
  • Snacks
  • Non-smoking establishmentExtra charge
  • Fitness
  • BilliardsExtra charge
  • Bowling alley
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-8

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-8

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE GUEST ROOMSINGLE • GUEST ROOMSGL.GR

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    SINGLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 23 m²TWN.ST
    TWIN STANDARDPhoto unavailable3 photos

    Hilton Garden Inn Munich City West

    TWIN STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Centrally regulated air conditioning
    • Hairdryer
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Toiletries
    • Satellite TV

    Facilities with extra charge

    • Plug adaptor
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 25 m²DBL.QN-1
    DOUBLE QUEEN SIZE BEDPhoto unavailable3 photos

    Hilton Garden Inn Munich City West

    DOUBLE QUEEN SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Room amenities

    • Internet access
    • Hairdryer
    • Satellite TV
    • Toiletries
    • Wheelchair-accessible
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • TV

    Facilities with extra charge

    • Plug adaptor
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 23 m²DBL.ST

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 23 m²SGL.ST

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 23 m²DBL.QN-2
    DOUBLE QUEEN SIZE BEDPhoto unavailable4 photos

    Hilton Garden Inn Munich City West

    DOUBLE QUEEN SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-2

    Room amenities

    • TV
    • Satellite TV
    • Toiletries
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Internet access
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDSDBL.2B

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin QUEEN SIZE BEDDouble or Twin • QUEEN SIZE BEDDBT.QN

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Double or Twin QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible-Queen Size BedDouble or Twin • Accessible-Queen Size BedDBT.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Double or Twin Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 23 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Hilton Garden Inn Munich City West

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Satellite TV
    • Fan
    • Toiletries
    • Pillow menu
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Hairdryer
    • Shower: 1
    • Bathroom: 1
    • Electric Kettle: 1
    • Soundproof room
    • Housekeeping

    Facilities with extra charge

    • Plug adaptor
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 23 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable1 photo

    Hilton Garden Inn Munich City West

    DOUBLE QUEEN SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Housekeeping
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Satellite TV
    • Fan
    • Toiletries
    • Pillow menu
    • Tea and coffee making facilities
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Internet access
    • Centrally regulated air conditioning
    • Fridge
    • Electric Kettle: 1
    • Soundproof room

    Facilities with extra charge

    • Plug adaptor
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 23 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Hilton Garden Inn Munich City West

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Hairdryer
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Toiletries
    • Satellite TV

    Facilities with extra charge

    • Wi-fi
    • Plug adaptor

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-3

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Hilton Garden Inn Munich City West

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Munich City West

8.6
Excellent
501 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.8 /10
Neighborhood
7.8 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
24 Jul 2026
Karenjit
The hotel was amazing and the staff were fantastic. They were so welcoming and accommodating
Family_with_children
6/10
Pleasant
23 Jul 2026
Bipul
Breakfast
10/10
Exceptional
03 Jul 2026
Sholeh
Beautiful clean hotel
Great staff
Close to central rail way station
And a $20 uber to downtown munich
Family_with_children
4/10
Poor
28 Jun 2026
Carol Denisse
The hotel is in a great location with easy transportation, however, Europe is experiencing a heat wave, our AC broke down the very first day and they were not able to accommodate us in a different room. We had to suck it with a tiny desk fan for 5 nights with a child.
I wish they would have tried harder to fix the situation but they were firm on “there’s nothing we can do”
Restaurant and bar staff were awesome and very friendly and respectful. Buffet breakfast was also good.
Family_with_children
6/10
Pleasant
10 May 2026
Sapan
It’s always takes time to locate the booking when booked through Expedia. I paid over Euro 312 for the night of 2nd May, so that I get a room immediately upon arrival on 3rd May. However room I got had an issue due to water blockage in the bathroom sink and to our surprise 4 star hotel charging Euro 312 per night didn’t had a Technichian to fix it and wasted our approx 2 hours. We had to call the reception multiple time had to personally went down to reception to report because no action was taken over phone. After much struggle they offer an another room for that also we were asked to wait as that room was also not ready. After long flight when you open of luggage and to pack everything and move to another room we had no energy to do that. I am a Hilton member but not even a bottle of water was offered. Seems hotel runs with short staff as most of the time only 1 staff handles the front desk.
Business
10/10
Exceptional
28 Apr 2026
Mohamed Talha
The only issue we had was the A/C needed to be turned on, and that was controlled by the front desk.
Friends_and_family Family
10/10
Exceptional
12 Mar 2026
Besa
everything was great
6/10
Pleasant
07 Mar 2026
Matthew
I booked in US for a trip to Germany and the time zone change wasn’t accounted for related to my booking.
Business
8/10
Excellent
04 Jan 2026
Mackander
Breakfast options were fine.. overall comfortable stay
Leisure Family_with_children
6/10
Pleasant
25 Oct 2025
Marcella
Great staff, clean hotel. Location is good but not a lot of food options close. Tram very close and easy to figure out once you get the hang of their system.
Leisure Family
10/10
Exceptional
09 Oct 2025
Joseph
The staff was point on. Helpful and friendly. Housekeeping did an excellent job. I would highly recommend this hotel.
Leisure Family
10/10
Exceptional
29 Sep 2025
David
Great staff!!
Leisure Partner
8/10
Excellent
23 Sep 2025
Tarun
The property is 10-15 mins walk from train station and very close to tram transit. The breakfast was great and hotel was neat and clean.
Leisure Family_with_children
10/10
Exceptional
19 Sep 2025
Robert
Most convenient to city tram transportation.
10/10
Exceptional
27 Aug 2025
John

Fabulous

Amazing hotel and perfect location
Friends_and_family Family
8/10
Excellent
02 Aug 2025
Kristy

A Good Choice

We had a lovely stay at the Hilton Garden Inn. It’s quite close to a train station that connects to all the main terminals which was very useful. The facilities were very clean and fairly comfortable. If you are wanting to use the sofa bed during your stay, maybe make that request ahead of time. We should have, as my husband and son were sharing a room, and I was sharing one with our two daughters. They had made the sofa bad in my room and added extra towels, which was excellent. But by the time we asked for our son’s bed to be made, we were told housekeeping had already left for the day. They did manage to provide a blanket. We asked the next day for it to be made, and they brought an additional blanket, but never a fitted sheet.
It really wasn’t the end of the world - we made due. But good to send the hotel a message next time ahead of the stay.
Otherwise, lovely hotel, good location (also a grocery store very nearby!) and very clean. We had a great stay!
Friends_and_family Family
10/10
Exceptional
29 Jun 2025
Carol
Onmy disapointment is that wben you are making a booking it is not high lighted that the Hilton Hampton is identical with same breakfast and facilities and both are connected to each other
Leisure Family
10/10
Exceptional
25 Jun 2025
Richard
Good modern hotel to the west of the city
Business Self
10/10
Exceptional
11 Jun 2025
Nathan
Everything is there right at their
10/10
Exceptional
10 Jun 2025
Claudia
Clean rooms, great staff, fast check in-out. House keeping every Near the train station,
8/10
Excellent
06 Jun 2025
Kenneth
This is exactly what you'd expect for a Hilton Garden Inn. It's just showing a little age and could us a refresh. The bed was very firm, the sheets and towels were just fine. It's close to a train station, but very limited shopping or dining in the area. It was good for one night.
Business_and_leisure Partner
6/10
Pleasant
20 May 2025
Sapan
The location of the property is excellent, which is a major plus. However, the overall experience was disappointing. The breakfast spread was quite limited, and the same items were repeated every day during our 4-day stay, which became monotonous. The room’s air conditioning was not functioning properly, making it hot and uncomfortable. Even after changing the room, the issue remained unresolved. Additionally, the level of hospitality did not meet expectations — we had to ask for basic amenities and services, which should have been proactively provided. Overall, the stay lacked the comfort and care one would hope for.
Business_and_leisure Friends
6/10
Pleasant
06 May 2025
Kathrine
The location was great as right next to a train station. The room was a bit tired - there was a big hole in the bathroom wall and the bed was rickety. There isn't a proper shower either, only a hand-held shower head which is disappointing.
Business
10/10
Exceptional
03 May 2025
Verified traveler
Clean comfortable hotel with excellent service. The breakfast was amazing.
Friends_and_family Family
2/10
Poor
14 Apr 2025
Sanjay
As already mentioned, Shower was not holding in one place and the hot to cold water control was so poor that you couldn’t set water temp to your liking. The water will suddenly change from very hot to very cold and vice versa by giving you shivers and also burning you.
Business_and_leisure
10/10
Exceptional
13 Mar 2025
Richard
Nice hotel to the west of the city, modern building
Business Self
10/10
Exceptional
25 Feb 2025
neil

Great

Great hotel and location
Friends_and_family Friends
10/10
Exceptional
07 Feb 2025
Richard
Good modern hotel to the west of the city, ideal for business trip
Business Self
2/10
Poor
02 Feb 2025
Dvir

Do not stay

Terrible shower with no door, the whole bathroom becomes a big pond, and on top of that - the shower leaks.
Water in the shower goes from hot to cold every ~5 seconds, couldn't take a normal shower.
Hotel front desk only answers the phone 1 out of 5 times... We wanted an extra towel, it was impossible to reach the front desk and after we did - we had to wait 45 minutes for a towel.
Don't waste your time and money.
Partner
10/10
Exceptional
27 Jan 2025
Richard
Great modern hotel just to the west of the city, ideal for business trip
Business Self
10/10
Exceptional
10 Jan 2025
Richard
Clean modern hotel just to the west of the city, good condition and facilities
Business Self
8/10
Excellent
14 Dec 2024
Melissa
Overall, a good place to stay if you don't mind walking or taking the u-bahn to central Munich. It's a bit \"out of the way\" for city center but that keeps it quiet.
Leisure Partner
10/10
Exceptional
08 Dec 2024
David

Weekend stay

Really nice hotel, and staff were generally very good.
Partner
4/10
Poor
04 Dec 2024
Michael
Run down. Broken closet door, door to refrigerator broken. Need make over
Leisure Partner
10/10
Exceptional
03 Dec 2024
Annika

I enjoyed my stay

I really enjoyed my stay here. I had been awake for 24 hours traveling. Clean hotel room, comfy bed (on the firm side) and fantastic shower. Great location. Located next to multiple public transportation. Definitely recommend! Breakfast was awesome!
Self
6/10
Pleasant
26 Oct 2024
abdulwahab
Parking over priced 25 € aday
No room service
Room too small
Room price for 4 stars
Far from Center
Business_and_leisure Self
8/10
Excellent
20 Oct 2024
Cyril
Very close to the train line and also the tram.
10/10
Exceptional
18 Oct 2024
Richard
Great hotel just to the west of the city
Business Self
8/10
Excellent
10 Oct 2024
Karen
Easy access from the main train station. Clean and the price was reasonable.
Leisure Family
10/10
Exceptional
23 Sep 2024
Richard
Nice clean modern hotel just to the west of the centre
Business Self
8/10
Excellent
21 Jul 2024
Marie Alexe
Overall good
Leisure Family
10/10
Exceptional
18 Jul 2024
Verified traveler

Short break Munich

Great location with a tram stop outside the hotel. 2 supermarkets close by and a great takeaway close by. 25 euros per night to park was a little surprise to us. Watch the toilet flush! It is fierce and you end up wet if the lid isn’t closed
Friends_and_family Family
8/10
Excellent
05 Jul 2024
Michael
This property was clean and nice. Perfect for what we needed. There is tram access right outside of the hotel and an S-Bahn station is less than a 10 min walk, so you have easy access to transportation to and from Munich downtown. The restaurant was great, but they were short staffed when we were there so they closed earlier than advertised for a couple of the nights we were there. The AC didn’t really cool off the room as we would have liked so we had the window open this made it a little noisier since it by the main train station not terrible.
Leisure Family
10/10
Exceptional
28 Jun 2024
Richard
Great hotel just to the west of the center, easy connections to get there
Business Self
10/10
Exceptional
06 Jun 2024
Sadaf

Great place! Close to UBAHN and SBahn

Great trip! Stephanie at front desk was very nice helpful and welcoming. Thanks for a lovely stay
Partner
10/10
Exceptional
24 May 2024
Melanie

A great choice just outside of Munich Center!

About a 15-20 minute cab/Uber ride to Hofbrauhaus/Marienplatz, but also located about a mile from Central Station with some decent restaurant options nearby.
For 3 adults, the room was small but the bathroom was relatively large for a European hotel.
Bonus points: hotel bar open until 00:00 and a restaurant serving breakfast and dinner if you need it. Also, a guest laundry which we took advantage of since we had already been traveling for a week with another week to go. No charge, just buy a Tide Pod downstairs.
Down the street is Augustiner Brauhaus - a great alternative to Hofbrauhaus - and even closer to the hotel is Restaurant Heidi, which was by far the best restaurant experience we had in Munich!
There's a grocery store steps away from the hotel for essentials and a coffee to go - if you don't want the hub-bub of downtown Munich, I highly recommend this hotel!

Friends_and_family Family
8/10
Excellent
07 May 2024
Ramy
Good value for money
Leisure Family
10/10
Exceptional
22 Apr 2024
Richard
Great modern hotel just to the West of the city
Business Self
10/10
Exceptional
09 Apr 2024
Richard
Great hotel just to the west of the city, excellent condition
Business Self
10/10
Exceptional
14 Mar 2024
Richard
Good hotel just to the west of the city, easy to access and nice facilities
Business Self
10/10
Exceptional
08 Mar 2024
Richard
Great hotel, good condition and not too far from the city centre
Business Self
10/10
Exceptional
18 Oct 2023
Richard
Good hotel just to the west of main station, hotel is new and has good facilities
Business Self
8/10
Excellent
08 Jul 2023
AGATHE
Very good access to transportation and the center of the city without being in the center of the city

Good mattresses and bathroom
10/10
Exceptional
10 May 2023
Gurdave
Close to all transportation options, good breakfast.
6/10
Pleasant
03 Apr 2023
VAIBHAV
The check-in experience could have been a lot better. Spent 1 hr doing checkin as the staff for late night checkin were clueless if anything outside the ordinary happened.

All the power sockets are EU style. For a hotel that is trying to cater to international customer base that was quite off putting.
Business
10/10
Exceptional
01 Dec 2022
Keely
Close to public transportation and the rooms are modern.
Leisure Self
10/10
Exceptional
10 Aug 2022
Laura
Nice hotel, near a main train station and a good tram stop so it was easy to get around town. We had three adults to a room and they had pre-prepared the sofa bed so it felt more welcoming. The staff I interacted with were all very good, trying very hard to help with things. But I think they were significantly short staffed and some of them seemed very new/not sure on some things. But I appreciated that they were clearly focused on trying to make things easy for us. Still a great hotel and the expected Hilton quality. I'd stay there again.
Leisure Family
10/10
Exceptional
29 Dec 2021
VLADIMIR
All
Business Self
8/10
Excellent
20 Nov 2021
socorro
Location location location
Friends_and_family Family
10/10
Exceptional
07 Nov 2021
Bryson

Great staff and hotel.

Excellent staff and very convenient location. Hotel was clean and comfortable. Breakfast was a bit expensive and the food was cold.
Business
8/10
Excellent
02 Nov 2021
OH
Was nice and cozy bedding and looked brand new inside.
Thank you for your kindness service!
Friends_and_family Friends
10/10
Exceptional
15 Mar 2021
Moshe
Absolutely wonderful staff and great customer care .
Looked after all my needs promptly
Business
8/10
Excellent
22 Feb 2020
Verified traveler
Location was perfect for my meetings in the area. Also hotel allowed car to stay until I left Munich after me last meeting around 3:00 PM at no extra cost
Business
2/10
Poor
07 Jan 2020
Verified traveler
The service and management were awful-not just dislike but hate their customers and aren’t shy about showing it
Business Family
8/10
Excellent
28 Dec 2019
KV
Couldn explore much as I was sick and the weather was too cold outside.
Leisure Family
10/10
Exceptional
19 Dec 2019
Bryanna
Arianna went above and beyond to try and help me find my phone!
Friends_and_family Friends
10/10
Exceptional
28 Nov 2019
zhihui
A little farther from old town, but quick access by train or uber. Good Price to value.
Friends_and_family Family
10/10
Exceptional
18 Oct 2019
Verified traveler
It is brand new and everything is working. Close to the tram service and train service. Close to grocery store and some restaurants,
Leisure Friends
8/10
Excellent
17 Oct 2019
Verified traveler
Staff are very friendly. When we checked in, the staff asked for my passport. Is that a policy?

Not enough towels in the room for two adults and toilet paper. It would be nice to have facial towels as well. Also, laundering the towels can be improved. They look clean but did not smell as clean.

We’ll definitely stay there again.
Partner
10/10
Exceptional
06 Oct 2019
STELLA
Double room, so big for opening two luggages. Free coffee and tea provided at room. Nice and friendly staff.
Leisure Family
10/10
Exceptional
03 Oct 2019
Verified traveler
The rooms were always clean and maintained daily. Staff were great, despite our very poor german. Would definitely stay again and reccomend.
Leisure Partner
10/10
Exceptional
10 Jul 2019
Verified traveler
Excellent newer hotel.Everything was great and the fitness room superior to most European hotels. Excellent breakfast and we loved the dinner bu tit took a little extra time to get dinner as it seemed as though the eve cook was learning the menu. Waiters and waitresses were all amazing.
Leisure Partner
8/10
Excellent
28 Jun 2019
Moorthy

Hilton could do better

Excellent location. Extremely poor sofa bed. Very cramped room hardly any place to keep the luggages. Terribly designed bathroom where water just flows out the door.
Family
8/10
Excellent
20 May 2019
Verified traveler
Good location -pleasant walk to city centre and close to railway station with direct link to airport.
Quality, spotless room. Comfortable bed, excellent shower.
Leisure Partner
10/10
Exceptional
23 Apr 2019
Verified traveler
Staff is very helpful and kind providing assistance and guidance about activities and where abouts, and points of interest.
Leisure Family
10/10
Exceptional
11 Apr 2019
Jason

Great choice!

I received the warmest, most helpful welcome of all here. The staff were so helpful, and good humoured, and could not have been more delightful!
The whole experience was perfect, I will definitely use this place again.
10/10
Exceptional
18 Feb 2019
Verified traveler

Ideal

We used this hotel as a base for our trip to Munich. The location was incredibly convienient, just across the bridge from the train station, and only a couple of stops into the centre. Despite the proximity of train tracks, we heard nothing in our room.

The hotel was clean and modern. It had a well equipped bar and decent restaurant.

The service from the staff was one of the best we’ve had. Would definitely come back!
Partner
8/10
Excellent
22 Jan 2019
XIAOMIN
Good location but need more about the service.
10/10
Exceptional
07 Jan 2019
Verified traveler

Family with teenagers

Great hotel, clean and comfortable. Staff were friendly and helpful.
Family
10/10
Exceptional
07 Jan 2019
Verified traveler

Nice and very good for money for value

Staffs are very friendly and kin9.
Family
10/10
Exceptional
11 Dec 2018
Kristina

Thanks for a nice stay!

A very nice hotel - lovely reception & friendly service at check-in, had a super spacious room that was nice & warm in the cold weather. Very easy to get to the hotel from the airport & also into the centre with the train station in close walking distance. The weather was cold & wet so I didn’t wander around the area that the hotel is in so I’m not sure what other amenities are close by. I’d happily stay here again & would recommend it to my family & friends.
Friends
8/10
Excellent
11 Dec 2018
Verified traveler
Excellent location right near a main subway station takes about 10 minutes to get into central Munich. Quiet hotel when windows closed cannot hear a peep! Only issue was turndown service did not happen on Sunday so we were left without towels and tea/coffee for two days.
10/10
Exceptional
02 Dec 2018
sandra

Great place to stay!

Excellent hotel with very pleasant staff and good service! Well located for easy access to public transportation. Very happy with my stay!
10/10
Exceptional
12 Nov 2018
Ali

Best hotel for me so far

The hotel is new and met Hilton Standards in all terms
10/10
Exceptional
06 Nov 2018
David

A great place to stay

The hotel was great, nothing to be faulted. There was a 'snack bar' with various items (including beer) which could be taken to the room (room was brilliant too!) and were reasonably priced. This isn't something I had seen in other hotels and I have been to many. The choice for breakfast was incredible, too much to list, and the hotel itself didn't seem to have many occupants, which made the choice of pastries for example even more surprising.
10/10
Exceptional
29 Oct 2018
Verified traveler
Easy location just one block away from train station. Very nice staff and clean accommodation. Highly recommend.
2/10
Poor
28 Oct 2018
Verified traveler
Reception desk barely answers the phone
And when they do and I inform them there is no toilet paper, they tell me I have to come down and get it myself from reception
10/10
Exceptional
28 Oct 2018
Richard
A lonely hotel, great value, on the trainline direct from the airport and the city centre. Couldn't fault it
10/10
Exceptional
24 Oct 2018
Hiba

Wonderful staff especially Rebi and the chef

The hotel was nice and convenient to the metro (walking distance). The restaurant staff were friendly and very helpful. My daughter is vegan and usually bought her frozen food from stores close to the hotel; these had to be cooked or warmed to be eaten. My daughter asked Rebi (a wonderful and courteous waitress) if the vegan food could be cooked and Rebi took it to the chef who also went out of his way to cater to my daughter's needs. When we were traveling he even packed the food to keep it warm.

Salwa
Family
8/10
Excellent
21 Oct 2018
Michelle
Mixed feelings about this one, we had complained that the room was hot and the lady at the desk said there was nothing she could do to help but offer a fan. It was slightly helpful but completely disappointing considering the amount we paid for the room. Location was good but wouldn’t recommend unless you are ok with a room that was hot and stuffy.
8/10
Excellent
20 Oct 2018
Verified traveler
Stayed four nights here. Everything is perfect except no daily toiletries refill.
Partner
10/10
Exceptional
07 Oct 2018
Maria

A great hotel

Superb stay, clean and great service!
Friends
6/10
Pleasant
04 Oct 2018
Verified traveler

Not a great experience

The room is very dark. The toilet flush is a disaster, water splashed everywhere whenever I flushed. There is nothing nearby, far from all the attractions.
Friends
10/10
Exceptional
01 Oct 2018
Michael

Excellent hotel could not fault it

It was a great hotel not to far from Oktoberfest, very comfortable, great breakfast, Nice quiet rooms, Nice staff..very clean overall very happy
Friends
8/10
Excellent
30 Sep 2018
Verified traveler

Oktoberfest

Was close to the trains for easy access to the city centre. Check in and out was fine, but gave up on waiting when we called for extra toilet paper and went downstairs to get it myself. Room was really hot and couldn’t figure out the air conditioning, even with the window closed. Very clean and comfortable, otherwise.
Family
6/10
Pleasant
28 Sep 2018
Lacey

Bad Service

The hotel itself was fine. A little out of the way from the city center but still walkable, or a pretty cheap Uber/cab.

My issue was with the service. We arrived at 2PM to check in (check in is at 3), and were fully prepared to wait until 3PM to check in. The woman who was checking us in was extremely rude and gave us attitude for arriving before 3PM. Since it was only an hotel until 3, we decided to wait even though she made us feel uncomfortable. Multiple people came after us and we watched one by one as they checked into their rooms and were given hotel keys! We didn't say anything until after 3PM, when we asked if our room was ready. The same lady lied and said she was having trouble with her system. We then asked why others were allowed to check into their rooms when she came after us, and her reply was that we booked with expedia and were not hilton honors members (I actually am a Hilton honors member). We were then forced to wait until after 3:30 to get into our rooms, and had to ask a manager to get any sort of accommodation for waiting long after check-in time. The only thing we got after being insulted was one free drink ticket - which could only be used in the restaurant. Not the kind of service I expect from a Hilton, and it really seems like they discriminate if you use Expedia to book. Very weird experience. I wouldn't stay again.
Partner
8/10
Excellent
22 Sep 2018
Verified traveler
Good hotrl, but the free wifi slows down at night and is worthless.
2/10
Poor
24 Aug 2018
Kristina
Not our normal Hilton experience. My check in was horrible and left a bad taste in my mouth. Front desk host was outside on cell phone and was rushing check in to get back to conversation. Had call running while I was checking in. Asked about HHonors and his response was “it’s not going to get you a different rate,” which was not why I asked. Rental sedan did not fit in garage and so had to use alternate garage which had you walking parallel to the train tracks and feeling unsafe.
4/10
Poor
23 Aug 2018
Verified traveler

New but dirty and poor housekeeping

Hotel was brand new (opened 4 weeks before our stay) but rooms were not cleaned properly. They reused bath mats everyday, just folded the wet mat and put back on the tub. Didn't replace any of the wash cloths they took and half the towels were replaced. Told the front desk and they made excuses rather than sending someone to correct. Plus, one of the rooms appeared to not get vacuumed. Dirt/debris on tables and lint/dust bunnies were pushed around the room. Not what is expected from Hilton Garden Inn. Very disappointed and I've stayed at a lot of these hotels in the states over the years. Would not stay again if given the choice.
Family
8/10
Excellent
20 Aug 2018
Roxanne
New modern furnished hotel just two subway stops from the main train station. Carlos at the front reception was awesome. Warm hospitality and customer service. Room was a good size for 2 adults and a teenager with queen bed and a pull out sofa even by North American standards. Internet was free although a bit slow. Comfortable amenities and air conditioning. Laundry room was free for use although we had a hard time figuring out how to use the washer and dryer was painfully slow! Would stay there again!

Location & surroundings

Hilton Garden Inn Munich City West
Landsberger Strasse, 112, Munich, Germany

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Hilton Garden Inn Munich City West

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