NH Köln Altstadt

8/10

Excellent

04 Jan 2026

Mrs A M

Stayed here over New Year. The hotel is towards the edge of Cologne, very close to the chocolate museum, but walkable into the centre.
Thought we had booked breakfast, but obviously hadn't; was given the option to purchase but at 25euros pp we decided against it! They do have a self service area with snacks and drinks which is convenient (although we used the garage shop next door instead as cheaper).
The room was as expected with a mini fridge and tea/coffee facilities. The bed was very comfy and the curtains kept the light out well.
We were checking out on NY Day and so check out was delayed until 1pm which was a nice touch.

Leisure Partner

8/10

Excellent

04 Jan 2026

Ekin

It’s clean and OK. It’s clean and OK . 15 minutes for me to walk to the center..

10/10

Exceptional

24 Dec 2025

Ethan

Friendly Staff and Great Rooms

10/10

Exceptional

17 Nov 2025

Mark

Thoroughly enjoyable short stay

Leisure Self

10/10

Exceptional

03 Nov 2025

Emma

Fantastic hotel - great location in walkable distance from everything we needed to enjoy a weekend in Cologne. The hotel was well equipped, clean and comfortable. Would highly recommend.

Friends_and_family Friends

8/10

Excellent

30 Oct 2025

Alec

Room was nice staff nice hotel was nice. A/C didn’t really work so room did get hot but otherwise good stay

10/10

Exceptional

17 Oct 2025

Kristina

Everything was excellent! Very good breakfast with a good! Wish we would stay longer.

Leisure Family

10/10

Exceptional

27 Sep 2025

Mohammadreza

Nothing

10/10

Exceptional

11 Aug 2025

Stevie

First time in Köln

The hotel was amazing from the start felt so welcome and comfortable when speaking to the staff, the hotel room was beautiful spacious and so clean, the hotel explain if you put on the door you do not want your room clean the hotel give you a coupon for a free drink at the bar which I think is lovely. They have a mini shop in the hotel from chargers to plugs to sweets chocolates and drinks, the have room service and they are very quick & efficient.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Sarah

Really decent hotel, had absolutely no issues here and it's right next to the chocolate museum. Little walk to the cathedral/main restaurant area. If you have the window open you can hear road traffic, but very soundproofed with the windows closed and generally comfortable.

Leisure Partner

2/10

Poor

26 Jun 2025

Charbel

had a disappointing experience at NH Köln. The toilet was broken, and the bathroom door didn’t close properly, which was very inconvenient. The room was poorly equipped – no toothbrush, no robe for the toilet, and other basic amenities were missing. Additionally, the room card didn’t work well and kept causing issues. Overall, not the standard I expected from this hotel. Definitely not worth the price.

Business Partner

10/10

Exceptional

20 Jun 2025

Carlos

Great location

Leisure Friends

10/10

Exceptional

09 Apr 2025

Edouard

Was a perfect place in a pinch for 2 nights.

Leisure Self

10/10

Exceptional

05 Mar 2025

Nadia

Great property and location! Very friendly and helpful staff !

Leisure Family

8/10

Excellent

24 Jan 2025

Anne

Bit far away from city bar staff friendly most of the check in staff need to practice people skills manners cost nothing

Leisure Partner

10/10

Exceptional

03 Jan 2025

Bradley

Great hotel. Very clean. Nice sized rooms and really helpful staff. Thanks for a great nye

Leisure Friends

10/10

Exceptional

24 Dec 2024

Darren

Pie-eater

Room hot, air conditioning didn't seem to working .

Friends_and_family Family

8/10

Excellent

24 Dec 2024

Robert

Staff was very helpful. Breakfast buffet was nice. Shower was broken.

Leisure Partner

10/10

Exceptional

22 Dec 2024

Verified traveler

Good location, good value. Clean, functional hotel

Partner

10/10

Exceptional

18 Dec 2024

David

The hotel was very busy but the rooms were superbly quiet and comfortable. The only slight issue was that even with the aircon turned to minimum the room was still quite warm. But excellent value and perfect for what we needed. A good option was that in exchange for not having our room cleaned, we got two free drinks vouchers which we exchanged in the bar the next day. Brilliant!

Leisure Family

10/10

Exceptional

29 Nov 2024

Malek

Great

10/10

Exceptional

17 Nov 2024

Ahmad

Perfect family friendly hotel

8/10

Excellent

13 Oct 2024

Romina

Great in general but one of the elevators wasn’t working so long waiting lines trying to get in and out of the hotel.

Partner

8/10

Excellent

20 Sep 2024

Jeffrey

This hotel was relaxing elegant, and functional to my needs. I enjoyed the delicious breakfast buffet and the man who seemed to be in charge of it when I was there was super! The front desk staff was very helpful!My superstar when I stayed was Julia Leonhardt. She was friendly,attentive, and quick to help resolve any issues.I look forward to my return. Great Staff!!

Leisure Self

8/10

Excellent

18 Sep 2024

Dennis

it was a decent place to stay. overpriced. outdated.

Leisure Family

8/10

Excellent

14 Sep 2024

Raymond

Actually a little south of the traditional Altstadt area of Cologne. You definitely need to be ready to walk if you want to hot the Dom area. Parking exists but in a separate building around the corner. Very tight and small parking spaces.

Partner

10/10

Exceptional

20 Aug 2024

Alejandro

Great installation & service

Leisure

10/10

Exceptional

16 Aug 2024

Alison

A very comfortable stay for my daughter and I in Cologne. Our room was large and quiet. Comfy beds and pillows. Roomy bathroom and nice to be able to make a cup of tea or coffee. Nice green touch to offer a drink for no servicing. Very friendly staff. Nice touch to send up a birthday cake.

10/10

Exceptional

11 Jul 2024

Joan M

It was a beautiful hotel & we enjoyed our stay there. Room was clean & comfortable. Breakfast was delicious with many choices. Staff was helpful & friendly. Good location convenient for walking. Would highly recommend.

Leisure Partner

6/10

Pleasant

13 Jun 2024

Kelly

I was told the bar was open i til midnigt. But they chose to close at 11pm. I only got there at 1030 feom thr airport.

Leisure Self

8/10

Excellent

29 May 2024

Ali

Located just in front of the chocolate museum and sports museum.

10 minutes walk to the dom.

Friends_and_family Friends

8/10

Excellent

02 May 2024

dayana

Good location but they should clean better.
1st room had food under the bed.
2nd floor was dusty.
Overall hotel should be renovated.
Staff was nice.

Leisure Partner

6/10

Pleasant

02 Feb 2024

Lindsay

A bit disappointed that there was no air conditioning, only hot air coming out, I did call reception and they said cool air only available in the summer, never heard of this before. The room was very warm when I arrived so had to open window which is extremely noisy with vehicles so not practical to do overnight. Also the window opens fully which could be dangerous.

Otherwise the room was lovely with window closed it is reasonably quiet although you do hear when neighbour is turning off lights in their room.

Business Self

6/10

Pleasant

12 Jan 2024

Maelle

Breakfast was kind of expensive for what they served. Bathroom was not super clean. Other than that it was ok.

Leisure Family

8/10

Excellent

05 Jan 2024

Verified traveler

Pet friendly, helpful staff, very clean, ideal location.

8/10

Excellent

10 Dec 2023

Chris

Wonderful breakfast. Helpful staff. Nice free drink for not having room cleaned idea. Easy to access 3 of the Christmas markets and public transport.

Room 102 was a little noisy. It also lacked a bath and I had booked a room that had a bath listed.

Leisure Partner

10/10

Exceptional

10 Dec 2023

Phillip

Ideal for a weekend break to Cologne

Excellent location. Everything you need.

Partner

10/10

Exceptional

27 Nov 2023

Ben

Good service, good hotel location for the chocolate museum, easy walk to center and Christmas markets.

Leisure Friends

8/10

Excellent

14 Nov 2023

Joshua

Really enjoyed this property, was an easy walk to many of Cologne’s landmarks, shopping and restaurants. My one complaint would be with the pillows, which were terrible, flat and no support might as well have not had one. Would we stay again, only if they get better pillows or at least ones that are not ready for the trash can

Leisure Partner

10/10

Exceptional

18 Oct 2023

Son

Excellent services from hotel staff especially Alex, he was exceptional nice, polite and very friendly. We had a little issue with the room central heating unit and he promptly provided us with 2 portable heater to keep us comfortable at night.
In addition, the bedroom and bathroom were very clean and the service were very good.

Leisure Family

6/10

Pleasant

12 Oct 2023

Francisco

Priced too high for what it offered.

Business Self

8/10

Excellent

23 Sep 2023

Marceline

Not too close to food. Their restaurant was closed

Leisure Partner

10/10

Exceptional

23 Sep 2023

Jillian

Really clean hotel, opposite Chocolate Museum and about a 20 minute walk into the centre. Our room overlooked the courtyard which was a little noisy one night but it was all quiet from about 11pm.

Leisure

10/10

Exceptional

13 Aug 2023

Dylan

Great stay in Cologne!

Amazing Stay! Great location, clean rooms, all amenities great, gave you a drinks voucher if you didn’t get your room cleaned/towels replaced nice touch!

Partner

10/10

Exceptional

05 Aug 2023

Helen

Excellent superior room that was large with modern bathroom. Nice bar and good service.

Leisure

8/10

Excellent

04 Aug 2023

Jason

Nice clean hotel
Very nice stay

Leisure Friends

2/10

Poor

02 Aug 2023

Charbel

Very hot couldn’t sleep
No AC

Business Partner

10/10

Exceptional

14 May 2023

Nail

The property was in perfect location, the staff and facilities were fantastic

2/10

Poor

14 May 2023

samet

There is no quality and comfortable mattresses and pillows. The hotel should change the Mattresses and pillows immediately. Breakfast, cleanliness, equipment, service, was great.

Business Partner

10/10

Exceptional

07 Mar 2023

Damian

Nice, clean and friendly staff

Lovely place and friendly staff. Good location. Was also offered an extra hour late check out for free.

Partner

10/10

Exceptional

06 Mar 2023

Tim

Short break in Köln

We had three nights here, the staff were friendly, the room very comfortable and parking easy in the garage. It’s less than 10 mins to the nearest tram stop and slightly longer to walk into the Altstadt.

Partner

10/10

Exceptional

27 Feb 2023

martina

Great hotel

Excellent hotel and customer service. The breakfast buffet was not worth the price of 20 euros. Besides that, I loved my stay will definitely stay again

Friends_and_family Family

4/10

Poor

11 Dec 2022

Susan

They stuck ridgedly to their 3 pm check in which meant there was an queue taking me 20 minutes to get to the desk. Then when I got to our room there was a double bed rather than the twin I had booked for my daughter and I. I went down to reception and was told I’d have to wait 1-2 hours until it was ready so really couldn’t settle in the incorrect room and start enjoying our holiday. Every morning we were woken up at 8 am by the sounds of drilling above us which was still going on when we went out. When I complained at reception I was informed that the windows were being replaced and it had been agreed for the workmen to start at 8am. I booked this hotel for a restful holiday which it proved to be not!

Partner

8/10

Excellent

10 Dec 2022

Sarika

The bathroom of our room had areas of ‘moss’ or ‘black spots ’ that need scrubbing out. Breakfast was fantastic and delicious

Leisure Partner

10/10

Exceptional

29 Oct 2022

Katia

The room and bathroom were very clean, large and modern. The room also had Nespresso machine and kettle. Walking distance to bridge and cathedral.

Leisure Partner

4/10

Poor

30 Aug 2022

Selcuk

Nice, modern facility - but they should update their key management system as we kept having issues with it.

Business Self

8/10

Excellent

29 Aug 2022

Joao Paulo

Central location with good and competent service staff

Leisure Partner

10/10

Exceptional

28 Aug 2022

Martin

.

Business Self

2/10

Poor

23 Jun 2022

Eric

The check in process took 40 min. The rooms I paid for are not what we got. I got locked out of my room 2 times. Staff tried to help but everything was more difficult than it should have been.

Business Self

4/10

Poor

21 Jun 2022

Charbel

No water in the room and no mini bar .
Elevator slow

Business Partner

10/10

Exceptional

28 Apr 2022

vanessa

Excellent

Staff very pleasant and accommodating in all areas, reception particularly and also the bar
Spotlessly clean and the most comfortable hotel bed I have had in quite some time !
Sweetie table and fruit waters a lovely touch
Will now be my regular hotel

Business

10/10

Exceptional

17 Apr 2022

Katharine

Professional and friendly, just what I expected from this hotel. Thank you!

Leisure Partner

8/10

Excellent

22 Nov 2021

Carlos

Location is quite nice . Breakfast is good .

Business_and_leisure Family

8/10

Excellent

07 Jan 2020

Liane

Room was clean. Front desk staff was polite and helpful.

Leisure Partner

10/10

Exceptional

05 Jan 2020

Epaminondas

Food value for money, close to old town.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

Jacqueline

Excellent Beds

Wonderful stay. Bed was superb . Bathroom spotless. Friendly and polite staff. No complaints whatsoever

Partner

8/10

Excellent

17 Dec 2019

Verified traveler

As expected. Property was clean and tidy. Breakfast was ok, not a great variety of cooked food but plenty of other options.

Leisure Family_with_children

6/10

Pleasant

15 Nov 2019

Verified traveler

Poor gym and car park very difficult to find......

Business Self

10/10

Exceptional

07 Nov 2019

Sam

2 night stay

Amazingly helpful lady member of staff, booked us into our room early as we had a long day ahead, gave us loads of things to do and places to visit

Friends_and_family Friends

10/10

Exceptional

21 Oct 2019

Verified traveler

Good location good availability to see Köln all round good hotel

Leisure Self

10/10

Exceptional

10 Oct 2019

MarkK

Location is easy to find by car and is within 10 minute walking distance of the Central (HB) train station. Underground Parking is available for a minimal charge and is somewhat difficult to locate; signage is minimal regarding access to park. Rooms are of good size for two people and breakfast was not included however it could be purchased.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2019

Verified traveler

Staff was friendly- check in was quick. First class hotel. The room was quiet and excellent.

Friends_and_family Family

2/10

Poor

23 Sep 2019

Carol

Premium Priced Dump - Don't bother!

This hotel is the worst I have stayed for a long long time.
At least one of the reception staff is extremely rude and abrupt, Whilst discussing this with the manager she stood smirking the whole time. Clearly there is a reason that the manager has no wish to deal with this as other reviews mention this frequently.
The room service is diabolical, hot chocolate wasn't even lukewarm, cups were cracked and chipped.
Only ordered room service as there is no kettle, cups, tea or coffee in the room. A male member of staff tried to help by bringing us a pot full of hot water...not sure what we supposed to make a hot drink with never mind put it in to drink!
You advertise this hotel with Air Conditioning. It is extremely warm and is regulated by head office, there is no option to change the temperature so there is no controllable air conditioning in the room at all.
You state they have a pillow menu. Reception said they do not have a pillow menu. Pillows provided were horrendous we had to put towels and clothing underneath to get any support.
You state there is a health club, this is a joke. A health club implies there is a health 'club' worthy of external members/subscriptions. There a couple of weights type stations (home standard) and a dilapidated treadmill. A sauna and some sort of shower area, NOTHING ELSE. We were only there two night and would never go back. This hotel charges premium prices and has very little to offer as a comfortable hotel never mind a 4*

Business

4/10

Poor

30 Aug 2019

business_travel

Breakfast charge on the day of arrival. Breakfast ends at 10:00. I landed at the airport at 12:35. Will not be staying at this hotel any more. Nor anyone from my company. They just lost 4 loyal customers.

Business Self

2/10

Poor

17 Jul 2019

Fadi

Not any more

The carpet never change for long years plus so dirty and smelly. No air vent in bathroom. No cattle or tea or coffe in hotel . No free parking . I wouldn’t give 1* to this hotel

10/10

Exceptional

12 Jul 2019

Verified traveler

Great hotel centrally located to the downtown area and easily accessible to sites by walking. Liked the modern, clean rooms and really enjoyed the spaciousness of our family suite. Just a little noisy because it’s close to the road however we were super happy with this place!

Leisure Family

8/10

Excellent

11 Jul 2019

Verified traveler

Hotel and rooms good and clean. Suggestions - Hand grip needed in bath (Senior citizen) Bath mat as nearly slipped in bath. No clear instructions for use of safe. Bed I was in was comfortable but I tended to roll to side of bed as mattress sloped to side.
Asked about Breakfast and was told it was 22.5 pp - v expensive, also unaware what hotel had by way of meals as no menu in bedroom or displayed in lobby

Leisure Partner

8/10

Excellent

26 Jun 2019

parviz

location is good amentities is normal most of the hotels has kettel

Partner

10/10

Exceptional

15 Jun 2019

Verified traveler

Good location, very clean. Front of desk staff were very helpful (particularly one Martha), and helped sort us out on the same day.

Leisure Friends

6/10

Pleasant

18 Apr 2019

LP

Size of room was great. Double bed with two mattresses sliding on base. Light in the very dark hallway of floor 2 \"russian\" style, only 20% were working.

Friends_and_family Family

8/10

Excellent

08 Mar 2019

Verified traveler

Very well appointed .. Good size rooms .. sleep quality was excellent. Staff friendly enough .. No complaints.

Leisure Friends

8/10

Excellent

12 Feb 2019

Verified traveler

Near quite a few scenic spots. Across the street from the Chocolate Museum. You can take a train tour to Koln Dom. The train looks like an old fashioned choo-choo train but drives on the street. Lots of fun!

Leisure Partner

8/10

Excellent

07 Jan 2019

Verified traveler

Good location, opposite the Chocolate museum on the Rhine. However, no kettle or tea/coffee bits in room which was disappointing.

8/10

Excellent

06 Jan 2019

Jennifer

Overnight Stay in Cologne

This was great hotel for an overnight stay. Great location, close to great shopping and lots of restaurants. Our room was spacious, clean and very comfortable. Breakfast was delicious and offered plenty of options. Unfortunately the front desk is lacking in customer service. I felt unwelcome and uncomfortable. Even though I couldn’t even get a simple smile from the front desk staff, I would stay here again :)

Partner

10/10

Exceptional

05 Jan 2019

Verified traveler

great location to new developments and the historic center
walkable distance and enjoyable streets

Leisure Family

10/10

Exceptional

01 Jan 2019

Verified traveler

I like everything , good area of Cologne , in you dont want to pay for the parking in the Hotel , you can park under the Bridge beside the Hotel . Very clean , big rooms , very easy acess to get to the catedral and downtown . In you need some Shopping or supermarkt or places to eat , walk about 7 min to Severinstrasse where you can get everything . I loved my staying , the price is worth it . I highly recommended . December2018

10/10

Exceptional

26 Dec 2018

Laura

Excellent lpcation for the christmas markets. Eady to walk to most places, plus the u-bahn was obly a 5 minite walk away.

10/10

Exceptional

23 Dec 2018

Angela

Great hotel!

We stayed overnight for the Christmas markets. The hotel was really nice and clean. It’s right across from the Chocolate Museum and within walking distance to the Cathedral, train station, and shopping. We had a great time! The only issue was the parking. It wasn’t as easy to figure out where parking was. We had to go around the block and through smaller streets to get to it. When we finally parked, there were only about two spaces available since there is only one small level. We saw other cars come in that had nowhere to park. The breakfast was delicious and the staff was very friendly. We would definitely come back to this hotel again!

Family

8/10

Excellent

19 Dec 2018

Verified traveler

Very nice hotel, staff were friendly and location was great.

8/10

Excellent

18 Dec 2018

W

Expected better from an NH hotel, even when ****. The level of what I was expecting to what obtained.

10/10

Exceptional

16 Dec 2018

Verified traveler

Well located, opposite a Christmas market. Friendly staff who were very helpful.

10/10

Exceptional

15 Dec 2018

Verified traveler

Lovely hotel, friendly staff, decent location, close to Xmas market and chocolate museum...

8/10

Excellent

12 Dec 2018

Verified traveler

Wish that they would provide water in a room and a tea kettle with tea. Or have that service in the lobby, as there was no where to get water in the hotel.

They only had it once when we checked in. Rooms for sure should have at least 2 free bottles, and be replenished daily. Location is really good.

Leisure Friends

10/10

Exceptional

09 Dec 2018

Verified traveler

Centrally located. Very nice staff. Decor could do with updating. Especially the carpets!
Overall enjoyed my stay.

10/10

Exceptional

03 Dec 2018

Verified traveler

Great location close to Christmas markets, clean rooms, helpful staff.

8/10

Excellent

20 Nov 2018

Eileen

Clean and spacious room with comfortable bed. Hotel within easy walking distance of main sights and shopping area.

Partner

4/10

Poor

17 Nov 2018

Verified traveler

Check experience were very unwelcoming, the reception staff were very unfriendly and unhelpful. First and last time I will stay in this hotel.

10/10

Exceptional

14 Nov 2018

Jayanta

Nice Hotel Close to Banks of Rhine. Friendly reception and other staff. Good view from Room.

10/10

Exceptional

22 Oct 2018

Linda

Convenient and great breakfast!

Good position with easy walk along river to many bars and restaurants and cathedral. Excellent breakfast and helpful reception staff with perfect English. Large and comfortable room. Parking available at reasonable cost. Just be aware there is a Cologne city tax - percentage of cost of stay which obviously applies throughout the city

Partner

8/10

Excellent

15 Oct 2018

August

Nice hotel in downtown Koln

Nice and clean hotel. Room was spacious and bed was quite comfortable. However breakfast was a bit pricey. Only stay for one night on the way to a meeting in Belgium.