Name: Dorint Hotel Am Heumarkt Köln
Address: Pipinstr. 1, 1, Cologne, 50667, DE

6/10

Pleasant

17 Jul 2026

Monica

The hotel description online was not accurate, as follows:
1) Mini fridge: The fridge was not very cold. When I asked how to set the fridge to cool, I was told this is not a fridge. It is only for putting cold items in, so they don't warm up so quickly.
2) Air conditioning: This was exceedingly inadequate!!! When I asked how to get the AC to work, I was told to push the AC button twice, set the temp to 19C, set the fan speed up to max, and I should close the drapes. I did all of these things, and the room never got to 19C, even though we were there for 6 nights. I asked about getting the AC checked, 4 days in a row, and I was told that this was on the work order. Finally, after I asked the 2nd time on the 4th day, someone came to check. He brought a thermometer along and said the air coming out of the AC vent was 22C. However, we noticed that the hallways were cool, even though our room was warm. Another guest told us that she was with a group of 30 people, and it was not cool in any of their rooms. Another guest said someone measured the temp in their room at night at 27C. If I we had known that the AC is so poor, we would definitely have booked a different hotel!
3) Daily housekeeping: When we checked in we were told that the housekeeping is every 2nd day.
4) Free bottled water: This consisted of 1 free bottle of water on the day we arrived. This was never repeated.
5) Coffee maker: There was a kettle and some instant coffee packages, but no coffee maker.

Partner

10/10

Exceptional

15 Jul 2026

Gladys

The room was amazing.

Family

10/10

Exceptional

05 Jul 2026

Cameron

Absolutely fantastic, decided to stay another night. No faults no complaints, room was amazing.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Sinead

We moved from another hotel to this hotel during the heatwave. Zandra took her time to show us the room before we made a definite decision to stay. She explained everything to us. Herself and every other staff member we met were extremely helpful and welcoming.
Everywhere was spotlessly clean. Food in the restaurant was delicious. Service in the bar and restaurant was excellent.
It was great to have access to the swimming pool.
Also this hotel is right in the centre of everything.
Excellent overall. Highly recommend.

8/10

Excellent

30 Jun 2026

Suzanne

Aircon not good enough. I was not advised I would be charged for swim pool.

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Richard

The room was ideal, clean with all the basics you could need.
The staff were friendly and helpful.
The location was very central with all the visitor attractions and things to do in walking distance.
The only issue was the poor air conditioning, which was much needed due to the unseasonable extreme heat.
Otherwise we enjoyed our stay and would visit again should we return to Cologne.

Partner

10/10

Exceptional

19 Jun 2026

Julianto

Conveniently close to Cologne central station (walking distance), roomy, staff members are all friendly, overall very satisfied.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Forgotten

Great hotel in central location. The staff went above and beyond by making our 25th Wedding Anniversary feel special - they put rose petals on the bed and a towel animal.

Partner

8/10

Excellent

11 Jun 2026

Mark

Comfortable stay and very welcoming staff

Self

10/10

Exceptional

08 Jun 2026

Grant

Hotel was good and in a good location just far away from the noise and business, but a 2min walk to shops, bars and restaurants. If planning on using the sauna and swimming pool look into prices before hand as we assumed it was included but there was a per usage charge.

Friends_and_family Friends

8/10

Excellent

14 May 2026

Andrew

Top quality room and kind staff. Sadly at 29e the breakfast cost was much too high so I had to eat out for breakfast. Also make sure you ask for daily cleaning of rooms as I got an unpleasant surprise when I came back to my room after a long hard day at an exhibition. For some reason Dorint’s policy is to clean rooms every second day!!!! I have travelled all over the world and never come across this even in 3rd world countries. Also sad that you have to pay a large amount to use the indoor pool. But nice places to eat nearby, very nice and spacious room with tea making facilities and walking distance to the wonderful Cathedral and station.

Self

10/10

Exceptional

10 May 2026

Timothy

Great hotel and friendly staff. Ideally located for exploring Cologne.

Friends_and_family Friends

8/10

Excellent

16 Apr 2026

Vilma

The hotel staff are efficient, welcoming and resourceful. Property could use an update, especially carpets in rooms. Hairdryer was sticky, scratched terribly and should be replaced!! Location is walkable to stores, restaurants, museums, galleries and the cathedral, which is fantastic.

Partner

10/10

Exceptional

08 Apr 2026

Sean

Perfect hotel for short stay

10/10

Exceptional

07 Apr 2026

Ebony

We loved our stay here

6/10

Pleasant

06 Apr 2026

Harshal

Clean room.
Temperature could only be adjusted upto 19 degrees. Room was very warm.
Windows can only be tilted opened, so no chance of ventilation.
No coffee machine in the room.

Partner

10/10

Exceptional

19 Mar 2026

Audrey

Clean and modern room with very nice and spacious shower and bath!

8/10

Excellent

17 Mar 2026

Lisa

Modern and clean hotel. Great location for visitors.

10/10

Exceptional

16 Mar 2026

Henry

Very good and convenient surrounding

Family

10/10

Exceptional

12 Mar 2026

Jasmine

Excellent room and staff at front desk helpful and made us very comfortable

Family

6/10

Pleasant

10 Mar 2026

Rose

-The room was beautiful and the hotel was close to the city so was able to walk to the places we wanted to go!
-Some of the staff were kind and helpful, well others were unkind and rude due to my partner & I not being able to speak or understand German, so we’re spoken to in an unkind manner.
- While my partner and I were eating breakfast in the hotel restaurant, we saw a live mouse moving around the dining area where guests were eating. This made the environment feel extremely unhygienic and uncomfortable, especially in a place where food is being served.
We informed a member of staff, who acknowledged that they are aware there are mice in the breakfast area. The only action mentioned was that mouse traps have been placed, and they were unsure where the mice are coming from.
This was very concerning and significantly affected our experience. We would expect much higher hygiene standards in a hotel of this level and hope this issue is addressed urgently.

Partner

10/10

Exceptional

22 Feb 2026

Migdalia

Room was clean and modern and staff were friendly and very accommodating!

Family

10/10

Exceptional

27 Jan 2026

Rebecca

The room was very comfortable, hotel staff were nice, location was perfect- close to the Christmas markets, museums, lots of shopping, and the Cathedral.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Brian

Had a great stay, location was fantastic. We were able to check in early too. Very nice hotel and would stay again.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Dylan

Great view. Nice selection at breakfast. Good location.

Leisure Family

10/10

Exceptional

08 Jan 2026

Alex

Comfortable room, great location, breakfast buffet has a large selection of different foods. I would stay at this hotel again.

Self

10/10

Exceptional

05 Jan 2026

Umesh

Lovely hotel, perfect location for us when touring the Christmas markets

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Stephanie

Lovely

10/10

Exceptional

29 Dec 2025

Nicola

Great location and clean rooms

Leisure Friends

10/10

Exceptional

27 Dec 2025

Catherine

Fantastic stay at Dorint Hotel. Superb room, best night sleep for a long time! Comfy mattress, duvet and pillow. Room was immaculate and breakfast was varied and plentiful.

Partner

10/10

Exceptional

27 Dec 2025

Justine

Great location, friendly and very helpful reception staff. Rooms were spacious and clean. Very enjoyable stay. Would definitely recommend.

Leisure Family

10/10

Exceptional

26 Dec 2025

Regina

Nice room , staff very Nice as well . Very good location

Partner

10/10

Exceptional

26 Dec 2025

philip

.

4/10

Poor

24 Dec 2025

Imogen

The location for transport links was good as it was right opposite the tram and next to the S-Bahn. However, our mattress was SO hard I really hurt my back and couldn’t sleep properly due to this and the noise of the constant trains outside our window throughout the night. There is a frosted glass between the bathroom and bedroom which meant you couldn’t turn the light on in the bathroom at night without the light showing brightly through in the bedroom disturbing the other person if you’re sharing. The lock system on the doors also didn’t feel too safe. Handy supermarket across the road!

Leisure Family

10/10

Exceptional

24 Dec 2025

Kalina

Perfect location, clean room, nice staff

Partner

10/10

Exceptional

23 Dec 2025

Lendra

Everything was great at the Dorint was fabulous. Wonderful, quiet room with all the amenities and spacious. Loved our stay there.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Frank

Hotel was nice, room was super clean and the location is perfect

Partner

2/10

Poor

16 Dec 2025

Jason

At check in , was told room I booked and paid for was not available but was offered a lesser room with breakfast as compensation . Also was asked to pay the full amount all over again (500 euro) . It took a while to sort out the fact the room had been paid for in full in advance .
I was very disappointed as I expected to get what Expedia advertised and I paid for in full . If I had realised I was unlikely to get what I booked I wouldn’t have used Expedia and would have gone elsewhere

Leisure Partner

10/10

Exceptional

15 Dec 2025

Amanda Louise

The hotel was perfect for our three night stay in Cologne. Central location so easy walking distance to everything that Cologne has to offer. It was very quiet and the staff were polite and friendly.

Leisure Friends

8/10

Excellent

14 Dec 2025

Sharon

Apart from the fact that my room wasn’t ready on time, I enjoyed the stay.

10/10

Exceptional

14 Dec 2025

bonnie

Perfect location to shopping and transportation! Suite had nice bathroom, comfortable bed, desk, closet and nice view.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Kirsten

Excellent standard of hotel, modern and in a great central location, one street from main shopping area and 5 min walk from the Cathedral & central train Stn.

Leisure Friends

10/10

Exceptional

13 Dec 2025

Nigel

The Dorint am Heumarkt is an excellently located Hotel in the Heumarkt area of Cologne. The Hotel and rooms are spotlessly clean and the beds are very comfortable. A good bar, Bistro and Breakfast restaurant complete the line up.

The only minor gripes we had were a lack of sockets in the bedroom and only being allowed two sachets of tea per day!

Highly recommended for a visit to the Christmas Markets.

Leisure Friends

8/10

Excellent

12 Dec 2025

Christine

The room was ok, big and spacious but it did have a mildew smell to it. There wasn't enough hangers for such a big closet

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Geraint

.

8/10

Excellent

12 Dec 2025

Julie Elizabeth

We were moved to a Komfort room and it was clean with a good sized bathroom and bedroom. Matresses are on the soft side but comfortable, pillows are too soft, felt like being suffocated as the pillow swallowed my head. Good location to get to all the markets and the river. transport connection right outside the hotel.

10/10

Exceptional

11 Dec 2025

Jeffrey

Helpful and friendly staff from check in onwards for the entire stay. All areas of the Hotel from the car park to the rooms were immaculate.

Partner

10/10

Exceptional

10 Dec 2025

Swooz

What a fantastic hotel! Staff was beyond professional into actually kind service. Restaurant and bar were phenomenal. Our room wasn't cleaned while we were there and there was a restroom on the hall that never did have paper towels while we were there. Our shower head did not work and the sink drained slowly. Otherwise, spectacular!

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

Eugene

The room was huge, ample supplies and very clean.

Partner

4/10

Poor

09 Dec 2025

A

The room booked came with full spa access and a 20% discount in the hotel restaurant. Neither was provided nor spoken about when checking in.

The maid service was provided every two days, unless requested daily. We had a 4-day stay and did not receive any maid service at all.

The air-con vent opened up on our ceiling in our room, this was rectified within 24hours, but had to be open all night.

The only good thing about this hotel was its location; it was very central to the city.

I would not stay here again and would not recommend it.

Partner

10/10

Exceptional

08 Dec 2025

Stephanie

Great breakfast and super upgraded room

Partner

8/10

Excellent

08 Dec 2025

Jeanette

Staff were courteous, the waiter in the bistro was excellent

Partner

8/10

Excellent

07 Dec 2025

Chris

Room was fine, my only complaint was the rooms are very hot and even opening a window doesn’t cool it down any. Also the cleaning regime could be better. Hotel is in good location. Didn’t use the restaurant or the bar

Leisure Partner

4/10

Poor

24 Nov 2025

Sharon

Nothing was right about this hotel, the staff were unhelpful, we were paying for breakfast and asked for it to be charged to our room. Suddenly as we were in the buffet with food on our plates, a staff member ran after us demanding that we pay you front! We had to leave our breakfast go cold whilst we settled the bill!! Unbelievable!!! We asked for an interconnecting room as we were a family of 4 and we were told \"not possible\". Then when I asked why our room had not been cleaned or our beds made, we were told that the hotel was an \"eco\" hotel and that they didn't make beds/clean rooms daily! I had to ask twice for clean towels! Honestly! This hotel is rubbish and I wouldn't stay here again... actually I paid for a 4 star and I've had much better service in a 3 star!

8/10

Excellent

24 Nov 2025

Colleen

The room was clean and comfy. Great view of the cathedral. The bar and bar staff were outstanding. We did not use the restaurant, but it looked very good. A couple of front desk staff could be a bit more friendlier and helpful. The rest of the staff were excellent and we enjoyed our stay.

Business Partner

10/10

Exceptional

23 Nov 2025

Laurie

Spacious rooms, clean an well located

Leisure Friends

8/10

Excellent

15 Nov 2025

Ananth

Convenient, surrounded by shopping,
Well connected and lots of resturants around it.

Leisure Family

10/10

Exceptional

14 Nov 2025

Hooman

Excellent

Leisure Family

8/10

Excellent

09 Nov 2025

Rob

Room spacious and clean. Staff friendly. Good central location.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Sherry

⭐️⭐️⭐️⭐️⭐️great place to stay, clean, spacious, walking distance to everything we wanted to see, great breakfast, kind & accommodating staff highly recommend

Leisure Partner

2/10

Poor

19 Oct 2025

Karen

Parking was full, they told us to park at the shopping center . Surprise —-it is closed on sundays. We’re totally unhelpful in helping us resolve getting our car out. We resolved it without them somehow . Terrible service from start to finish .

Leisure Family

10/10

Exceptional

18 Oct 2025

Lisa

Wonderful location for attending the Anuga trade show. Breakfast was fantastic!

Business

6/10

Pleasant

17 Oct 2025

ricky

First night we arrived after unpacking wanted to rest in bed
Pull cover of bed and a live insect crawling on the bed sheets
Went downstairs showed a video of it
She offered to change room which I didn’t feel like repacking after a long flight
And no help from anyone
Didn’t offer any complimentary breakfast or anything
As if nothing happened
Also beds very uncomfortable

Business Family

10/10

Exceptional

08 Oct 2025

Kartik

Fantastic

Amazing hotel and location. Better than Maritim.

Business Friends

4/10

Poor

08 Oct 2025

Mohamed

I have been staying at this Hotel for the past 15 years since it was Intercontinental.
Unfortunately this stay was very very bad in all means. House keeping very poor, towels , bedsheets are all old and terrible.

Business Family

10/10

Exceptional

08 Oct 2025

Justin

The staff were absolutely incredible! Everyone was beyond friendly and was always willing to make our stay as enjoyable as possible. Breakfast is great as well for a good price. Can’t recommend this hotel enough!!

6/10

Pleasant

03 Oct 2025

Safwan

I’ve been staying at Dorint Heumarkt for many years, the property lobby was renovated few years ago and they also renovated the top floors rooms. I was given a room that smelled very bad due to old carpet and old ventilation. When I requested to change the room for a new one they told me that these rooms are all booked. It was uncomfortable staying in smelly old room.

Business Self

10/10

Exceptional

25 Sep 2025

Ramona

Good location for Dom and Markts

We often stay at this hotel. Definitely recommend this location during Christmas markt season

Self

8/10

Excellent

13 Sep 2025

ALEX

Outdated room

Business_and_leisure Partner

10/10

Exceptional

08 Sep 2025

Kerry Elizabeth

Great location, near tram train station.
Hotel staff all excellent and helpful.
Hotel is in old town so great for shops restaurants etc. would definitely return.

Business_and_leisure Self

10/10

Exceptional

26 Aug 2025

Robert

This hotel was used during Gamescom and was a convenient location

Business

6/10

Pleasant

20 Aug 2025

Yasmin

It was a decent hotel. Pillows are horrible and I didn’t like how they offer the gym as an amenity on the website but you need to pay $20 a day to use it. Pretty ridiculous but besides that location is great to walk around.

Leisure Partner

8/10

Excellent

17 Aug 2025

Jessica

Everything was fabulous, slightly frustrated at switching rooms half way through due to maintenance but the room was a few doors away on the same floor.

Leisure Partner

6/10

Pleasant

06 Aug 2025

Simon

Would have been an amazing review, but room wasn’t cleaned for the entire duration of a 6 night stay. Despite requesting in numerous occasions.

Leisure Family

10/10

Exceptional

02 Aug 2025

Gabriela

Clean, spacious room that was modern. Great, comfortable place to stay that was close to and easily walkable to tourist attractions.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Charlie

Nice, clean and modern hotel. Staff were very friendly and helpful. Rooms were a generous size and comfy. Location was great too.

Leisure Friends

10/10

Exceptional

27 Jul 2025

Sallyann

We didn’t have breakfast here because 32 euro per person is a little ridiculous. However no other complaint

Leisure Partner

8/10

Excellent

19 Jul 2025

Sean

Great product and location

Leisure Family

10/10

Exceptional

19 Jul 2025

James

Beautiful property in an amazing location - close to everything!

Leisure Family_with_children

10/10

Exceptional

09 Jul 2025

Melanie

Centrally located, perfectly placed hotel. Staff were lovely. Room was big and well equipped. Would definitely stay again.

Leisure Family

2/10

Poor

09 Jul 2025

Dennis

The first room we received had no air conditioning and we asked for another room once we receive the other room. It also had no air conditioning and they refuse to move us. The room was unbearably hot and we had a sleepless night and left the hotel as soon as possible the following morning The staff is very unhelpful and almost belligerent with our request just for a comfortable room.

Leisure Family

10/10

Exceptional

12 Jun 2025

Bruce

Great location. easy walking distance to all attractions. U bahnstation outside front door.parking expensive at 28 euros a night but good and secure

Partner

10/10

Exceptional

08 Jun 2025

Monica

Very quiet event if down town. Walkable to restaurants.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Michael

A very good place to stay and located on a tram line - very convenient. The room was nice, staff were helpful and we enjoyed our stay!

Business_and_leisure Friends

10/10

Exceptional

30 May 2025

Patrick J

Wonderful location. Line 5 in front of the hotel. Easy walk to the cathedral.

10/10

Exceptional

20 May 2025

Alejandro

Muy buena habitación

Leisure Partner

10/10

Exceptional

04 May 2025

Neil

Ideal hotel for central Koln

Really great hotel. Ideal central location, reasonably priced, good facilities. Excellent bistro and bar with superb service in both.

Partner

10/10

Exceptional

26 Apr 2025

Charlotte

Would definitely book here again

Great hotel. Room was huge. Great value for the price. Pool and gym were an extra fee which was a little unusual but didn’t end up using anyways. Fabulous location. Quick walk to the Dom and river cruises. Area felt very safe.

Friends_and_family Friends

6/10

Pleasant

21 Apr 2025

Anna

We dient like that fact that the A/C was Not Cooling.😔

Leisure Family

2/10

Poor

16 Apr 2025

Sam

We were sat in the bar and mice (as in plural) were running around the bar area.

The bottle of water in my room was already open when I went into the room and half full.

I have stayed here a number of times, never had this experience. This really has gone down hill.

Business Self

10/10

Exceptional

07 Apr 2025

Misty

Wonderful property with amazing views of Koln Cathedral.

Leisure Partner

10/10

Exceptional

04 Apr 2025

Cary

Great hotel. Great location. Would stay again.

Business Self

10/10

Exceptional

30 Mar 2025

Xincan

Very convenient location, less than 10 minutes walk to the cathedral and a lot of eateries around. Hotel’s parking was full, parked cross the street for $ 19 euro per day. Staffs at reception were friendly.

Leisure Partner

8/10

Excellent

22 Mar 2025

Kulvinder

Great stay could be better

Lovely hotel in a perfect location in the centre of Cologne walking distance to shops and restaurants and the river. The only thing that is a let down is that you have to pay an extra €18 to use the gym! Baffling if you’re a paying guest already

Business

10/10

Exceptional

22 Mar 2025

Robert

Great staff. Close to shopping and dining. Price was very good. I would stay there again.

Leisure Friends

10/10

Exceptional

20 Mar 2025

Maciej

Great hotel, good breakfast and swimming pool area
Would return to this hotel

Leisure Self

10/10

Exceptional

10 Feb 2025

Lauren

Great property, but they do charge $20 a day for the gym - they don’t advertise that very well upon booking!

Business Self

6/10

Pleasant

10 Feb 2025

David

Don't be a guest of this hotel during Carnival. The hotel is more concerned about the festival than the hotel business guests. You can not use the bar as it's limited to a \"carnival\" selection of cheap beer and liquor.
The lobby is always packed with drunk people.

Business Partner

8/10

Excellent

05 Feb 2025

Abdulrhman

The hotel needs renovations.
The air conditioner is not cooling well.

8/10

Excellent

02 Feb 2025

Korin

Wonderful Hotel Option

All employees were so kind and accommodating. It was my first international solo trip and they answered all of my questions patiently every time. I had three separate stays close in dates (traveling to other cities in between) but it was always a smooth transition checking in and out. Only downsides were flat pillows after you lay on them once, surfaces in rooms could be cleaned better and there was an odd hole in the wall in my 3rd hotel room that made me uncomfortable. Otherwise, I am excited to come back and stay at the Dorint again!

Self