Swiss Star Zurich Airport

4/10

Poor

27 Jul 2026

Kalle

Door key for the room did not work. After looking for a phone number I was able to contact a manager and get the replacement code. But not a pleasant experience when you arrived tired and you're suddenly confronted was no access to the room and a self-service no staff hotel.

Otherwise everything was clean and very convenient to the airport.

2/10

Poor

26 Jul 2026

Robert

I left an hour after entering. Windows with window shades, external window shades covered in mildew, cracked furniture and poorly painted walls.

2/10

Poor

20 Jul 2026

Arun

Avoid this place at all cost. The service was absolutely terrible, and the staff showed no concern for customer comfort. There was no fan or air conditioning, making the place unbearably hot and uncomfortable. The entire experience was frustrating, unpleasant, and a complete waste of time and money. This is easily one of the worst places I have ever visited. I would never return and strongly recommend that other stay away.

Only good thing about this location was the distance to Zurich airport.

Friends

4/10

Poor

11 Jul 2026

Chloe

The check-in screen at the entrance was out of order. I never received my room number and had to call customer service. The 5-digit room code I received didn’t work either, so I had to call again. Customer service agent was quite rude and blamed me for the incident.

The actual room was fine, I like the amenities. Very warm though, no A/C.

Self

6/10

Pleasant

07 Jul 2026

Cynthia

We received a code to check in. So there was no staff on site. These are individual apartments. No air-conditioning, which was already understood. However, the balconies are adjoining to the neighboring apartments, so if you open the windows and go to sleep, there really is no safety. It would be very easy for a neighbor to walk through the door or window. We were there during a heat wave, so it was mandatory to have windows open. As far as good review, the beds were very comfortable, the bathroom was very clean, and the neighborhood train station was an easy eight minute walk away.

Family_with_children

8/10

Excellent

03 Jul 2026

Justin

THIS HOTEL HAS NO STAFF. This should be noted more prominently before booking. The automated check-in computer was down and at least 15 people including myself were queued up trying to get in, with no staff support on site. Very irresponsible management!

Self

6/10

Pleasant

28 Jun 2026

David

The check-in process was horrid. There is no staff on site, emailed a code to use at self check-in. That code gave us our room and key code, easy enough. We took the elevator to 5th floor to 512. We did not find the room. Went back downstairs to make sure the room number was correct and it was. Went back up to look again, still no room 512.  We found a maid and asked how to get to our room. She directed us to take the elevator to the 4th floor walk to the other side of the building take the stairs to the 5th floor and that is where 512 is located. Rooms 508-514 are not accessible by elevator. The elevator on this side did not work and temperature was in 90+ degrees. Room was found put the code in that we were given and  key code did not work.  Walked back down the stairs to double check the code and if there were any instructions we may have missed.  Walked back up to try again, nope. Walked back down to 1st floor to find the maid, again, to see if she could get us in. (She directed us to the information board). Needed wi-fi to make the call. back to the maid to get the code. Calls were not going through. Emailed company. Finally got through with the help of Franco's (a resident) phone and they emailed us a new code. It took 1.5 hours before we got into our room. Lucky the maids were still working or we may have never found the room. The room was nice and clean, but we were not happy.

Family

2/10

Poor

27 Jun 2026

Xingyuan

Extremely disappointing experience—would not return

I rarely leave negative reviews, but this stay was unacceptable from the moment I arrived. The check-in process was incredibly frustrating: my entry code didn't work, which forced me to call customer service. Because I was traveling, this resulted in expensive international phone charges, and I had to jump through additional verification hoops just to get into the room. To make matters worse, the elevator was broken, meaning I had to haul my luggage up multiple flights of stairs in the sweltering heat.

Unfortunately, the room itself was just as bad. The property is worn out, with sticky floors and water-damaged door. The room was suffocatingly hot with no AC. I tried to open the window for some relief, but there were no screens, so I had to close it immediately to keep out flies and bugs. The breaking point was the bed—I found ants and hairs on the sheets.

The experience was so poorly managed and unsanitary that I almost packed up and left. I would definitely pick a different place next time, even for a quick one-night stay.

Self

2/10

Poor

25 Jun 2026

Caroline

I arrived at the self check in, added my details and the automated system gave me a room number and code. When I got to the room the code was incorrect. I called the emergency number and finally got into the room. Despite it being sunny, the room was pitch dark. The shutter had been forced open, just a tiny amount. I tried to open it but it was jammed. I called the emergency number and the guy on the phone said he would send a technician. No one came! The room was just about ok but the corridors were dirty, untidy and looked like they had never been vaccumed. I would not stay here again.
Positives- decent bed and close to Zürich airport

6/10

Pleasant

25 Jun 2026

Ahmet

Self check in, avarage rooms with private bath and toilets.
Very close to airport.

4/10

Poor

24 Jun 2026

Verified traveler

.

Self

4/10

Poor

22 Jun 2026

Arnaldo

There is no staff to assist guests.

Self

4/10

Poor

20 Jun 2026

Riza

No staff upon check in, just by messaging. Near the Airport, uou can take the bus or even just walk . Property was ok, just looks like a housing project in the US, but neighborhood was quiet. No AC or not even a fan for a 90 . Non working TV. On our first day, someone just opened the door , You cannot lock the room from inside, so I had to place our luggages by the door at night before going to bed. Overall you get your money’s worth…

Family

2/10

Poor

19 Jun 2026

Esvin

This is by far the worst place I’ve ever stayed. The TV and Wi-Fi never worked, the amenities were terrible, the sink is broken, and the room reeks of cigarette smoke. I reported all of these issues to the staff twice, and nobody ever came to address them. I sent an email also and nothing happened. SAVE YOUR MONEY AND A LOT OF STRESS—STAY AT ANOTHER HOTEL INSTEAD!!! You’re welcome for the advice haha

Self

8/10

Excellent

17 Jun 2026

Nicole

Clean room, staff was helpful. When in Zurich don’t use a cab from or to the airport, for the 1.9km we paid CHF 41.40 which is CDN$73. Uber is the way to go, still expensive for my liking, but better price.

Family

6/10

Pleasant

13 Jun 2026

Alex

The main benefit of this property is its proximity to the airport. The room was very basic, and there was a smell emanating from the bathroom, but that improved after I took a shower. It was early summer when I was staying, and I kept my window open, but there was a lot of banter between men outside on the street. There was no AC, as far as I could tell.

Self

8/10

Excellent

12 Jun 2026

Denise

No a/c but we could open windows, thank goodness it was cool weather, if it would’ve been hot, it would’ve been terrible.
Everything else was fine.
D & D Parent

Partner

8/10

Excellent

07 Jun 2026

Jessie

Quiet and close to the airport. Simple place but has everything you need.

Family

10/10

Exceptional

30 May 2026

Shelly

Ghost staff but immediately available when needed. Overall building impression says little for how wonderful the rooms themselves are

Friends_and_family Friends

6/10

Pleasant

28 May 2026

Rosemay

Very close to Zurich Airport. Some lights didn’t work.

Family

4/10

Poor

27 May 2026

Elizabeth

The only thing really good about the property is it is close to the airport. It did not feel terribly clean. There were weeds growing up when you opened the door to the balcony.the shades were filthy dirty. The bathroom was clean, however. The comforter didn’t even fit on the bed -not big enough for two people to get under the comforter. There was no microwave. I would not stay here ever again and I don’t recommend it. And a lot of people are having difficulty getting in to the main door and figuring out the key code. So many other people were trying to help this poor man get in. there should be somebody on the property that actually works there that can help people. Not a good comfortable place. Don’t stay here.

2/10

Poor

27 May 2026

Ruben

We booked two rooms and received only one access code. When arrived the room had strong humedity smell and mold in the bathroom ceiling. After provided the other room code it had strong cigar smell. Also nobody was available on site and the property looks like having minimun maintenance.

Family

10/10

Exceptional

22 May 2026

Andrea

Easy check in, 5 minutes from the bus stop, spacious room & very comfy bed. 2 extra pillows would have been a bonus.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Jim

Good location. Good bed. Clean. But: no glass or cup for drinking water, and no tea or coffee: and hand soap was in tiny bottles, hard to dispense.

Partner

8/10

Excellent

16 May 2026

Mani

Just the room no kitchen

Self

10/10

Exceptional

11 May 2026

Murat

Close to the airport (1 mile or so), clean, decent sized room with fridge and microwave + TV. Good value for money.

Self

2/10

Poor

06 May 2026

Josh

Rooms smelled strongly of smoke. One bedroom had no working lights. Very expensive for quality of accommodations.

6/10

Pleasant

05 May 2026

Tristan

Was a little rough even for a one night stay, first room didn’t have electricity for some reason. When calling staff for help they seemed annoyed instead of wanting to try and actually help. They did eventually get us another room but only after they talked to me like I was dumb for not knowing how to find an “electrical box” that didn’t exist in the room

Partner

2/10

Poor

30 Apr 2026

Ojoy

Terrible Bed was so dirty and hair all over stains on bed no fridge broken doors no shower gels I had to get personal soap from store mould all over window curtains cheap maintenance

Partner

4/10

Poor

07 Apr 2026

Mike

No airport shuttle that we could see. Check in process was abysmal.
No coffee or tea or any other amenities in the unit.

2/10

Poor

04 Apr 2026

Gurjinder

Very bad experience very disappointing. It’s a self check in but code is not working on the door. Extremely bad smell coming seems like rat body burns. Not good overall. 22 cef for parking not free.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Aitemar

I did not saw the kitchen

Self

10/10

Exceptional

03 Mar 2026

Michal

Easy

2/10

Poor

11 Feb 2026

Shekib

No Parking they send you to a different place you have to leave your car key with them the place is so small anything happens they are not responsible for it the person behind the counter his name was sayid he very rude he is acting like he owns the that place. I had a hard time with them.

Business_and_leisure Family_with_children

6/10

Pleasant

10 Feb 2026

RODERICK

Clean and tidy. Check-in complicated but worked. Had a problem when electric blew in room but was sorted, although had to call twice. Convenient for airport.

Business Self

8/10

Excellent

08 Feb 2026

Christopher

Easy no front desk hassle to check in - no water in room though but should be able to drink from tap - no fridge but short stay.

When going make sure to note there are 2 buildings 24 and 22 - was a bit lost because of long flight but eventually realized I had to go to building 22.

Business

10/10

Exceptional

28 Jan 2026

Xi Xi

The check in system is offline, unable to check in, but other travelers advise the worker worked at the restaurant next door also works here. Eventually, she was able to help us check in.

Business

6/10

Pleasant

24 Jan 2026

Lucas

Room was spotless but there was no soap in any form like a dispenser or bar soap, in the room to be found. Minimal services is fine, but you’d at least expect a soap dispenser in the shower

8/10

Excellent

15 Jan 2026

Keith

Amazing place would definitely come back for another visit

Leisure Family

6/10

Pleasant

08 Nov 2025

Marianela

Not really a hotel. No staff

Leisure Family

4/10

Poor

31 Oct 2025

Paul

The window dressings were moldy, the walls were thin so I could hear a lot of folks around me and it took me a while to find the room because there were two elevators that went to different parts of the building and the elevator I needed was not the one at the entrance I was told to use. I would not stay there again.

Business Self

10/10

Exceptional

19 Sep 2025

Aled

Excellent location

Great hotel close to airport

Business

8/10

Excellent

01 Sep 2025

Kathryn

The hotel was in a very loud area, the room was hot and stuffy and the window was over a very loud bar playing loud music all night. There was no airflow or fan. The room itself was clean and the bed was comfortable. There are no amenities not even soap to wash your hands after the toilet which just made me worry about all the fecal matter that might be lurking around the hotel. The halls were dingy and the carpets were very dirty. Overall I would not stay here again and it was the worse hotel experience I have had in years. It would have been better and more restful and cheaper to just stay at the airport.

4/10

Poor

08 Aug 2025

Amy

The property also has apartments in it, the neighbors were smoking marijuana in their underwear right outside our patio. Felt unsafe to leave the patio door open. Very shabby rooms, broken appliances and in need of a deep cleaning.

Leisure Family

6/10

Pleasant

30 Jul 2025

Ursula

Facilities were basic, no kettle, hob didn't work...

Leisure Family

6/10

Pleasant

26 Jul 2025

Lisa

We stayed one night in Zurich at the beginning of a 14-day tour through Europe and one night at the end of our trip. The first night we stayed at Swiss Star Zurich Airport and the last night we stayed around the corner at Zleep Hotel Zürich-Kloten. The cost difference was less than 10 euros and the difference was night and day. This place was run-down with no air conditioning. The place around the corner was new, efficient, with a staffed lobby, a bar and great working AC! the only reason I didn't rate it lower is because it felt safe and the bed was alright. But when I compare what you get for the money, I recommend you skip Swiss Star and head to Zleep Hotel.

Leisure Family

4/10

Poor

20 Jul 2025

Liana

The room itself was clean and the shower was nice, which we appreciated. However, there were a few issues that made our stay less comfortable. The window did not open, and there was no air conditioning or fan, which made the room very warm and stuffy. We also had trouble arranging parking, no one was available to contact, so we ended up having to park at a neighbouring hotel.

Another downside was the lack of reception or any staff on-site. While the self-check-in process might work for some, we personally didn’t like the absence of staff, especially when we needed help. Overall, while the room was fine, the lack of ventilation, customer service, and proper parking made the experience disappointing.

Leisure Partner

2/10

Poor

15 Jul 2025

Melissa

We arrived late at the airport and had to walk through deserted parks and wasteland to get to the hotel (although the next day we found a safer route) The apartment was hot with no air conditioning. There were patio doors but they led to weed covered balconies that could be accessed easily from other apartments. We did not feel comfortable leaving the doors open at night and in one room there was no other ventilation. The light in the bathroom had been dismantled so we had to shower using phones as torches. The light in one bedroom did not work and there were broken switches that we had to fix in order to operate the blinds. My sons woke up the next morning covered in bites. As we were getting dressed in the morning, someone used the code on the door to enter the apartment without knocking first, obviously unaware that we were still there and were staying two nights. As we were leaving for a day out the same two workers asked if they could go in to silicone the bathroom, a job that did not appear to be needed, could not be done while the tiles were wet and would have needed 24 hrs to dry, meaning we could not have used the shower for the rest of our stay. We were not happy with them having access to our room and belongings while we were out. We tried to find somewhere else to stay but there was nothing available that we could afford.The stay in this hotel tarnished our visit to Switzerland and we would not recommend it to others as it was unsafe.

Leisure Family

2/10

Poor

12 Jul 2025

Ravi

No lights in bathroom. Broken switches. Noisy neighbors. Parking problem.

2/10

Poor

11 Jul 2025

Luanne

Check in details were incomplete and we couldn’t find our room which was in another building. Had to call to get directions. The apartment doesn’t look like the pictures- no living room. The deck has furniture that is unusable. No coffee or other supplies. Super hot in the apartment and no fans.

Leisure Family

4/10

Poor

01 Jul 2025

Alexandra

BEWARE NO AC IN THE SUMMER!!!!!

Yall need to know THERE IS NO AC OR FAN!!!!! We had to stay one night in late June and had a very sticky sweaty night. The only solution is opening all the windows at risk of all the bugs coming in. This property should at least have a standing fan or two for the rooms. Beds were mid, hard ro sleep because we were just so hot. There were people outside yelling all hours of the night and I generally got a hostile vibe from this place not a hotel or anything. But since we just needed one night it was walkable from the airport (30 or so minutes bc we had a 7 year old with us) and that was fine.

Friends_and_family Family

2/10

Poor

30 Jun 2025

Antonio

No AC BE AWARE

It should be clearly advertised that the peoperty has No AC. This ia major issue in summer

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Valerie

The location is great for being an Uber ride away from the airport or train station, but it was not as clean as most places I have stayed in Switzerland, especially for the price I paid. It felt very high traffic and wiped down with just water and an old rag. The linens were clean, but the other surfaces felt not so clean. Maybe they are not used to Swiss and German ideas of clean just yet.

Business_and_leisure Self

6/10

Pleasant

26 Jun 2025

Cherry

Flat not in good condition

Property was easy to access, It was clean and had all the necessities but the flat was not in good condition. Our Bathroom light did not work, messaged the property and they still haven’t even replied. Some buttons in the flat were missing cover, with wiring just exposed. For the price, don't expect a lot

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

MIGUEL

Convenient location and practically a new room.

Leisure Partner

4/10

Poor

25 Jun 2025

KANJANA

They did not communicate the full instructions on how to check in. They emailed me one code thats all. I emailed couple of times to ask the room number etc.No response . After a long day we reached there around 11.30pm and we have no idea which room or where to go. I called the hotel so many times and no
One answered finally around 12:30 middle of the night one lady from the same building helped us on how to get in. There is no communication from this hotel. I will not return or recommend to anyone

Leisure Family

10/10

Exceptional

25 Jun 2025

Donari

Great!!

Leisure Friends

8/10

Excellent

23 Jun 2025

Pavani

We really love this place because it’s so clean! However, we noticed that there isn’t an electric kettle in the room. It would be wonderful if they could provide some tea, coffee, sugar, and a few cups for us to enjoy. Thank you!

Leisure Partner

4/10

Poor

22 Jun 2025

Marvin John

The smell in the room and the hallway wasn't pleasant. The neighbors were noisy even after 11 p.m. The room and the toilet were somewhat dirty. Some appliances weren’t working, like the hair dryer, electric kettle, TV remote, and the bedside lamp. Luckily, it was just an overnight stay, so the place was just okay for that purpose, especially since it’s near the airport.

Leisure Partner

6/10

Pleasant

19 Jun 2025

Crystal

Honestly, I would stay here if you have an early flight or need to get to the airport. The hotel is walkable to the airport which is nice, about 15-20 minutes. The hotel itself seemed very clean but the sheets had stains and the bed was not comfortable. The room was extremely hot which resulted us opening a window and allowed all the bugs in. The building is near other residents and it is very loud and you can hear everything that was happening outside so it was not quiet, especially since the window needed to be open or the room was stuffy. It’s about a 10 minute walk from the train station so if you need to go to Zurich proper it’s convenient. Only recommend staying here if you’re on a budget or need to get to the airport fast.

Leisure Partner

4/10

Poor

19 Jun 2025

Gagan

Room was ok but i am disappointed with the wrong information because as per the booking pictures they shows it as the apartment like with kitchen amenities but when I arrived there was nothing. It just a room with attached bathroom. I spent too much money on food there because of misinformation. As per the booking pictures I assume you are going to provide us kitchen as well so that i can cook food there as per my choice. But that was totally opposite because of this that i went outside daily for having my food. I am not happy with this kind of service. In future i am not gonna book this apartment.

Leisure Partner

6/10

Pleasant

15 Jun 2025

Akhila

I did not check in before going, that is my bad. Staff helped a lot to check in. During this process a Drunkered was blabbering which was scary. Room was not cleaned before check in. It was quite filthy and wash basin was clogging. Requested for clean up and stepped out. Staff were good at that point. Called back to confirm it was cleaned before going back and staff were rude. My boys got grossed out stepping into the room. After cleaning it was ok and stay was peaceful, not much public transportation around

Leisure Family

2/10

Poor

13 Jun 2025

Neewar

\"I made a reservation, but the place was not like the pictures and had a very strange smell. I asked them to cancel, but no one responded. Two days passed without anyone contacting me. I went in, checked the place, and left immediately — I didn’t stay there.\"

6/10

Pleasant

12 Jun 2025

Catriona

-I emailed multiple times asking for a parking space confirmation and heard nothing back. We lost about a hour trying to resolve the issue.
-There’s no staff at the property to help with any issues.
-The AC was non existent so we had a very sticky night!
- The man working at the restaurant at the side of the property is fantastic and very kind.

Friends_and_family Family

2/10

Poor

08 Jun 2025

Andrew

No check in person. Did via emails and codes which was wrong. Aided by some people staying there. Spoke with agent eventually was bombarded with codes (all wrong) finally got an email with me code which was correct. Avoid !

Self

2/10

Poor

05 Jun 2025

Taylor

Upon sign in the system sent me to room 510. There was no direction to room 510 which required the use of one single staircase in a building with multiple staircases. I spent an hour roving the hotel looking for my room. The elevator to my floor was broken. I therefore had to haul luggage up 5 flights of stairs after an hour of much the same activity.

I encountered a hotel employee in the lobby and asked for directions to my room. He provided them and when I said thanks the tone apparently did not meet his standards because he then berated me for my tone emphasizing it was not his fault the hotel was set up as it is. As a solo female traveler I felt unsafe.

Upon arriving at my room and using a punch code to get in, I realized there was no way to lock the door from the inside. Anyone with a code could gain entry to my space. As a result I had to pile a table and my luggage against the door for my own personal safety.

I then noticed there was blood splattered on the wall beside the bed. A disgusting display of uncleanliness and furthering my fears for my safety.

The toilet in the bathroom was running consistently with no way to shut it off or make it quiet.

There was a stain mark on the bed.

Leisure Self

6/10

Pleasant

05 Jun 2025

Jennifer R

Fine

Our stay at Swiss Star Hotel was okay overall, but there were several disappointing aspects. The check-in process had a bit of a learning curve, but we eventually figured it out. One major frustration was the lack of a way to contact anyone for help — the number provided didn’t work on our international phones, which left us feeling pretty stuck.

The room itself was clean enough, but the patio had broken glass scattered all over it, making it completely unusable. The building in general felt a bit run down and dirty, which didn’t match the expectations set by the listing.

Another big letdown was the parking situation. One of the reasons I booked this hotel was because parking was listed as available, but there was none for our stay. We ended up parking at a nearby hotel, which worked out, but it wasn’t ideal.

It’s an affordable option close to the airport, and for that reason, it served its purpose — but I wouldn’t recommend it to others.

Friends_and_family Family

10/10

Exceptional

29 May 2025

ANGUO

It's clean, nearby airport. Beds are good

Friends_and_family Family

10/10

Exceptional

27 May 2025

Binyamin

Great value right by the airport, budget price

8/10

Excellent

27 May 2025

Binyamin

Great value, only 10 minutes walking from the airport, thank you

Business Self

6/10

Pleasant

22 May 2025

Robert

The check in was fine , no problems. The room smelt stale due to people having smoked in it previously.
The kitchen was fine but no kettle to make a hot drink of tea or coffee. The tv was in standby but no remote to make it work .
All these problems were told to the cleaning lady who also looked surprised.

Partner

10/10

Exceptional

17 May 2025

MEGUMI

Hotel

It was a walking distance from the airport
And there was a place to eat next the building
I just needed a overnight stay
The review was not very good that I don’t know why
Like I said that I just needed a night stay
It was very good hotel
I will stay there if I go back to the Swiss land

Friends_and_family Family

10/10

Exceptional

17 May 2025

Binyamin

Some rooms are freshly removed very clean and pleasant. It's walking distance to airport which is very convenient. Good value for Zurich

6/10

Pleasant

16 May 2025

MURAT

Not bad

Check in was a nightmare. Its self check in and requires a code which wasn’t sent by the hotel and we had trouble while entering.
The room was clean and tidy except the room service entered the door without even knocking on properly.

Partner

10/10

Exceptional

13 May 2025

Umar

Very, very good

6/10

Pleasant

07 May 2025

Andy

Check in time should be more flexible. Our schedule allowed us to check in about 1.5 hours earlier. Also there were ants present in this room.

4/10

Poor

16 Apr 2025

Verified traveler

Moldy, smelly bathroom, broken fixtures.

We reserved two rooms... With confirmation emails. But only got a code for one. After multiple live phone calls where we were told the representative didn't have time to help us, we finally got into both.

The rooms are very spare, with extremely minimal furnishings and amenities. That would be ok except the bathrooms smelled bad, had visible mold, and the shower fixture was quite obviously broken and sprayed at the ceiling instead of at you.

Whoever runs this place should have their Swiss citizenship revoked. It breaks all the expectations one has about Swiis cleanliness.

Friends_and_family Family

8/10

Excellent

14 Apr 2025

JAMES

Airport stay - just what we needed

It was a little hard getting in since you had a code. Just had to find pad - then it was easy. Didn't know where to park but was a large lot to the north and it worked ok. It was comfortable and bed was nice. If in Zurich again and leaving from airport this would work for me.

Business

2/10

Poor

13 Apr 2025

David

Such possibility if better managed

Automatic checkin had failed and it took 20mins to even get to talk to someone on the phone by which time there was a queue of frustrated customers. Window shutters in my room had failed meaning I got no natural light. Promised to be fixed but wasn’t.
Had these things not happened it’s would be a good option at ZRH if you don’t mind an easy 20min walk (although parts are not lit at night). Room itself was clean and well equipped.

Business

2/10

Poor

23 Mar 2025

Oscar

Dirty

It smelled like cigarettes, the bed was unmade, and there were dirty towels on the floor.

Partner

8/10

Excellent

08 Mar 2025

Hans Rudolf

Hans

The mobile reception is bad, wifi works intermittent
The check in is located outside where everyone can see the room and key numbers. Should be located more private
Apart of that stay was good, close to shops and airport

Friends_and_family Family

6/10

Pleasant

28 Feb 2025

Hernan

It is an ok place for the price, not bad, just cheap. Perfect if you just want to sleep and then head to the airport.

It was a little bit confusing to find the right building.

Not sure if it's always like that but there was no hot water for hours, yet, it worked very early in the morning.

Internet is filtered and restricted so not good for some jobs. I could not work from there.

Business Self

8/10

Excellent

24 Jan 2025

MICHAEL

Clean tidy Good value for money

8/10

Excellent

21 Jan 2025

Jorge

Smelled like cigarettes and construction was ongoing but, only used it to sleep at night so not terrible for me

Leisure Partner

6/10

Pleasant

31 Dec 2024

Martine

Good location and overall good for our short stay. Kitchen only had 2 chairs for the 4 of us. Our hairdryer was not working, we sent an email and a text through the app as no one picked up the phone and we never received an answer. It was hard to wash hair and then go out. We understand that it was during the holidays but if totally digital hotel, someone needs to monitor messages and fix what is wrong. We also paid for 3 days to park our car and someone took our reserved parking sign off after the 2nd day. We also got a nasty note on the windshield the day we were leaving that they would tow our car. I had emailed the person who confirmed the reservation and payment the 2nd night but never received a response.

Friends_and_family Family

6/10

Pleasant

07 Dec 2024

Abubakarr

Cool environment for solo holiday maker

Very clean and tidy. Water cooker was absent when compared to the picture online

Self

6/10

Pleasant

01 Dec 2024

Vanessa

Did not look like the pictures but it was ok.

Leisure Partner

2/10

Poor

16 Nov 2024

Tiffany

This property was extremely disappointing. The apartment smelled like a pack of cigarettes this includes the beds, sheets, towels, etc. (this place is a “non-smoking” building), the sliding doors were left unlocked and opened when we first walked in, the sink was not draining and also leaked the following day, curtains stained, light/blind switch covers missing, glass in the cupboards were dirty, we found condoms under the bed, headboard faux leather is peeling, mattresses looked like they had little dirt balls under the bed sheets. I expressed the state of the apartment to the property and they said they would clean the room and we saw the cleaning lady when we left in the morning and we came back at night and nothing was done.

Leisure Family

6/10

Pleasant

09 Nov 2024

Maria Imelda Delgado

Sink in bathroom is clogged

Leisure

8/10

Excellent

31 Oct 2024

feby

No parking

4/10

Poor

13 Sep 2024

AIMIN

ok to stay

Leisure Self

6/10

Pleasant

27 Aug 2024

Alison

Quite a strange place. The room itself was fine; spacious and clean. The windows had been left open so there were mosquitos to contend with, there was a thermostat on the wall but it didn’t do anything. Access is through a self service point outside the front door, you check in with a code that is emailed to you then it shows the room code on the screen. The display is quite big and there is no privacy so there were some people stood around outside who could just see the code and as this is the access to the room, it didn’t feel very safe. Overpriced for what it was.

Leisure Partner

4/10

Poor

24 Aug 2024

Kathryn

No AC (as I thought I'd requested) so we had to keep windows open at night. Which then led to loud talking and smoke from neighbors all night. The bed hardly had a bottom sheet and it has hair from previous guests on it along with small, flat pillows. I only saw the area late at night, as we arrived late and left early. There were a lot of people out at night but I wasn't scared, if that helps.

10/10

Exceptional

02 Aug 2024

aristotle

property is quiet, accessible to transportation, clean and good space and close to airport

Leisure Family

2/10

Poor

01 Aug 2024

Sandra

Do not recommend

The worst thing was the sheets on one bed were disgustingly dirty. The headboard on the other bed was very dirty and the faux leather was worn out. The curtains were very dirty and have clearly not been cleaned for a very long time. The patio is large but there were no chairs to sit outside and there was grass growing in between the tiles. Again it is clear no one is taking care of this property. There is no air conditioning which made the stay even worse.

The security in this building is not good. Although the front door required a login the back door was open all day until I closed it.

Friends_and_family Family

8/10

Excellent

16 Jul 2024

Chantal

Very easy checking, very close to the bus station, 10 minutes bus ride to the airport. I would really recommend this accommodation due to closeness of the bus station and airport.

Leisure Self

8/10

Excellent

15 Jul 2024

jacqueline

It wasn't very clear, how to check out. The bathroom curtain was moldy! The dining options nearby are decent enough. The TV has alot of blank channels, & other broken channels. Most functional channels are either French or German. Only 1 keycard, wifi login was rather difficult. People smoking in the doorway was awful! No hand soap or sanitizer. The outlets were a bit confusing at 1st, but the EU adapters still work fine. The kitchen was fine, the bathroom toilet has issues flushing! There's no way to blind the windows at night. The pillows sucked!!

Leisure Family

6/10

Pleasant

14 Jul 2024

AYUSH

Calling Staff is so rude, he don’t know how to talk to a lady.

Leisure

2/10

Poor

13 Jul 2024

Mateo

Terrible

The pillows and mattress were terrible. Very poor conditions. No cleaning for 3 days , no change towels, etc.

Self

8/10

Excellent

12 Jul 2024

Chris

Decent room but no security

This hotel is a different kind of hotel. No reception, you check in with a code. No one on site to assist if you need it. Parking is complex, they have to assign you a space, at 15 CHF per day. Tried several times vie email to get this done but no response. Had to call and talk to someone to finally get a space. Otherwise the rooms were decent and clean. No AC if the weather is hot. Bathroom was nice, bring your own shampoo. For security, only your own room has a lock. During the day the back door to the building was wide open and the front was propped open. People were letting others in. Be aware of your surroundings.
Location is good, minutes from the airport, no shuttles available. Many restaurants/bars within 5-10 minutes walk.
The checkin process was confusing but made sense once you did it

Friends_and_family Family