Welcome Inn

Switzerland , Zurich
KLOTEN, Holbergstrasse, 1 4
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100 reviews shown

2/10

Poor

13 Mar 2026

Paul

Nothing was working. Rude staff.

Self

2/10

Poor

07 Jan 2026

john

This place was horrible, Do not stay here. We checked in after getting our room on Hotels.com, it was supposed to be 2 Queen size beds, which it was but one of them was in a closet with the doors removed, After driving 7 hours we went to check in and had to use a virtuall clerk who I thin was in another country similar to when you ask for tech support. We got the room key and went up to the room and used the bathroom after flushing the toilt overflowed and filled the room with pooh water, so gross. We went down to the virtual front desk attendant \"trevor\" and he said some one would clean the room tomorrow. We obviously asked for another room or money back and they did not have another room with 2 beds and said they would refund our money to hotels.com in a few days. A few days go by and nothing, so reached out to Hotels.com and they said the owner of the hotel rejected our request for a refund. A week later I am still trying to get them to honor thier commitment to a refund. Now I am having to fill out forms and mail them to VISA to prove my story and request for non payment to Hotels.com. This place sucks do not go there, pick somewhere else

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Heather

It is a No Frills Hotel for sure. Our stay was okay, at the end of review, I’ll give you a list of what to bring with you.
Outside it looks nice and well kept. Rooms are very outdated, furniture is broken and old, rod is closet is some sort of DIY fixture, lock on bathroom window was broke off, smoke detector was missing (?), two pillows for a King size bed, no microwave, ice machine was broken (and from past reviews from others appears to have been for while), only two small bath towels, no wash cloths or hand towels, no cups for water for brushing teeth, no hangers, no outlet in bathroom for hair dryer (not provided). Lighting was not great, especially if one of you is still sleeping (no bedside lamp). No cable, but there is wi-fi. know this all sounds bad, just giving you an idea of what to expect.
Check-in is on a Kiosk and a Zoom-like call. You scan your license and swipe your credit card.
Small shampoo, lotion and two hotel-size bars of soap are provided.

What to bring or pack, or Door Dash from Target down the road:
Hair dryer
Hand towel(s)
Wash cloths
Plastic cups
Hangers
Paper towels (bathrooms are very damp)
Rechargeable table lamp.
iPad or laptop to use your steaming service.
There is a 7-11 less than block away if you need ice.
No iron, pack your steam iron (and a hanger).

Partner

6/10

Pleasant

02 Jan 2026

Michelle

The room seemed to be cleaned, however the carpet was old and nasty. The light switches don’t work. I couldn’t turn off the lights. There was only one outlet. There were no wash cloths. No one is actually on sight. You check in with a kiosk. I was very disappointed.

Self

8/10

Excellent

01 Jan 2026

Jacqueline

Yes it was small but good bed was comfortable

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Bill

It was what I expected.

Self

2/10

Poor

01 Jan 2026

Donald

The room stinks like poop, cigars, and aftershave, just like an aftershave wearing cigar smoker died in the room. There were no alternate rooms. Smokers smoke right outside and it seeps into the room. Thin banket has tears. No comforter. Springy king bed with only two standard pillows. No cups for water. No microwave. No coffee maker. No ice bucket for ice. No facial tissue. Bring your own tissues or use the toilet paper. Very few power recepticals. Bring your own power bar and extension cord. Bring your own extra blankets. Bring your own cups. Parking cost for a motel was a surprise, but at least was only $5.00. Window shutters look nice but are all broken.

Self

4/10

Poor

29 Dec 2025

RAE

Location is excellent. That is the only thing that is excellent. Carpet was questionable. Sheets were for much smaller bed and didn't even reach to be able to tuck in. Only 2 pillows for a 2 person stay. Only 2 small bath towels in bathroom in one room. Other room for 2 people only had 1 small bath towel. No washcloths, no hand towels. Black mold in bathroom around sink and floor edges. There was only ONE outlet for charging any and everything you needed. Not even an outlet in the bathroom. No outlets next to bed. Only one near the floor on the wall outside the bathroom. The check in was done with a man on a computer screen, apparently in a call center. Seemed nice, but..... Also, were not told of the extra charge for parking. $5 each night each car. I'm not talking extra cars in a room. Each room had $5 charge for the 1 car for that room for each night. Activity around room in the middle of the night was sketchy at best. Sounded like the police trying to round someone up. Luckily, we spent very little time in this awful room. I accidentally reserved and paid in advance for this room thinking it was the hotel we usually stay in. I will never make that mistake again.

2/10

Poor

28 Dec 2025

BRENDA

They havnt gave the money back too my gift card.ididnt stay there due to they ask for $ 100 dollars deposit and i didnt have that why i pay with a hotel.com gift card ...i had always use and never had this many problem i been haveing ...so absolutely they didnt notified you gauys and havnt gave me a response a reund they saiid tthey will cancel and give me a reund what happened

10/10

Exceptional

25 Dec 2025

Sam

Taff courteous

Business_and_leisure Self

8/10

Excellent

22 Dec 2025

Shyanne

Virtual check in was a fun unique experience. This hotel is definitely on the older side and could use a few updates but overall very pleased with our stay. The shower head sits low, and we had 2 people on our reservation and only had 2 towels total. The light switch by the door didn’t work so had to use the one above the bed. Also no outlets by the bed/nightstands. Overall for the price paid was pleased.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Yarly

Nice place just remember to have a deposit ready beside that it was clean and easy check in and check out

6/10

Pleasant

13 Dec 2025

Paul

I found is that the refrigerator is not working, shower water could be more warmer. The air condition is not holding the set temperature.

Business Self

10/10

Exceptional

12 Dec 2025

Gonzalo

Clean

Partner

10/10

Exceptional

11 Dec 2025

Ann

8/10

Excellent

10 Dec 2025

rigoberto

Quiet peaceful night

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Joel

Nice

10/10

Exceptional

07 Dec 2025

Hector

Clean

6/10

Pleasant

03 Dec 2025

William

Heater didn't function well.

I don't like the computer check in

Business

2/10

Poor

02 Dec 2025

Theodore J

Room light was out the first night and I asked them to fix it the next day and was told it would be, got back to a dark room still and it's like an ATM machine that checks you in and out no one was on site. Manager never called me, I call in an well next time we can offer you 30% off.

Business_and_leisure Family_with_children

8/10

Excellent

01 Dec 2025

Ivan

The $5 parking charge sucks. There ia plenty of parking for everyone that stays at the hotel. There should be no charge for parking. I like the hotel. Its my 3rd time staying there. The parking charge is ridiculous.

Business_and_leisure Self

6/10

Pleasant

29 Nov 2025

Mitchell

Not the greatest, but I was only there for one night. That’s enough.

6/10

Pleasant

27 Nov 2025

Ven-Li

It was ok

Partner

10/10

Exceptional

26 Nov 2025

Gabriela

Room was clean when we stay

Business Family

8/10

Excellent

25 Nov 2025

Sam

All well

Business Self

2/10

Poor

19 Nov 2025

Donald 'Skip'

Dont waste your money

2/10

Poor

19 Nov 2025

OSCAR E

Terrible servicio al cliente / las cortinas rotas

10/10

Exceptional

17 Nov 2025

Ray

Good

6/10

Pleasant

14 Nov 2025

Heather

Check in through kiosk. Which I thought was neat. Until I realized there was no staff on-site at all! Housekeeping staff member knocked on my door then proceeded to open the door with her room key before I could get to it. The carpet was dirty when I arrived. Asked for a vacuum but it was broken and was told they’d bring another. No one came! I ended up buying a broom to sweep the room. AC needs cleaning or updating. It made the room smell like mold and mildew. You get what you pay for.

Friends_and_family Family

2/10

Poor

11 Nov 2025

Shane

This hotel has no attendant in the lobby. You walk up to a kiosk and someone not even at the hotel processes your keys etc. There were no smoke alarms in the room, which is a FIRE HAZARD. People take the smoke alarms away because they know no one is there to enforce smoking in the rooms. The TV only had like 3-5 channels that actually worked. The parking lot is small. Some spaces overlap others if another fool doesn't pull all the way into the parking spot. The security door to prevent someone from walking off of the street onto the property was broken. STOP BEING SO DAMN CHEAP!!! YOU MUST ALWAYS HAVE A HUMAN TO RESOLVE PROBLEMS.

A KIOSK WILL NOT SOLVE PROBLEMS QUICKLY. WHAT IF I NEEDED MORE TOILET PAPER? DO I HAVE TO WAIT UNTIL THE NEXT DAY. . .? WHEN DUTY CALLS, DUTY CALLS. . . I GUESS I'LL USE A TOWEL NEXT TIME!!! HA!! ;)

Leisure Friends

6/10

Pleasant

07 Nov 2025

James

Room had no microwave and no bathroom outlets, shower head was about 5ft high, lights sometimes didn’t turn on. No outlet or nightstand on one side of the bed. You also have to check in using this weird virtual kiosk which felt a bit uncomfortable. Room was clean and regularly serviced though.

4/10

Poor

06 Nov 2025

Erick

No staff only 2 towels dirty carpet

Business Partner

6/10

Pleasant

06 Nov 2025

Kelli

On the outside, the location was very quaint. Super cute and surprisingly quiet. Once in the room, the rug was noticeably stained. The blanket on one of the beds had holes in it. There were no outlets in the bathroom at all. A trashcan had been placed in the bathroom to hide a broken wall tile, and the bathtub drain would not seal to take a bath rather than a shower.

Friends_and_family Family

2/10

Poor

05 Nov 2025

Andrew

I woke up with nearly 100 bed bug bites covering the whole right side of my body. If you do not like bed bugs, do not stay here.

6/10

Pleasant

02 Nov 2025

jason

The AC worked fine. The room and bed were clean. The room has no lamps in it, just overhead lights. The bathroom only had 3 towels and no wash clothes. The king size bed only had 2 pillows on it. I would expect 4 pillows for a king-size bed. There were many natural plants lining the 2nd floor walkway and these were well-cared for and pleasant to see.

Friends_and_family Friends

2/10

Poor

30 Oct 2025

Cristian

Place was dirty & they charged me $100 deposit that took over a week to fight back for, never again!

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Be thi

Clean room. Staff was always helpful. Ac and heater works. Good reliable hotel. You get what you pay for. Would come again.

Leisure Partner

2/10

Poor

21 Oct 2025

MIGUEL

There was no towels available and no physical person on site.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Patricia

Clean room

Leisure Family

10/10

Exceptional

13 Oct 2025

Job

Great room for the price

6/10

Pleasant

13 Oct 2025

Robert

All in all very quiet, comfortable safe area very nice. Didn’t have any issues like other places I’ve had condition of room not the best but for the price I’m not complaining just be aware of all the extra fees $30 early check-in five dollar parking like I said, still not bad under $100 for everything with early check-in.

Business_and_leisure Partner

8/10

Excellent

13 Oct 2025

Margarita

Shops nearby

Partner

6/10

Pleasant

12 Oct 2025

Kristine

Blanket had a big burn hole in it, bathroom door wouldn't shut. A bit Run down but good price and staff was friendly enough.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Paul

Clean room, friendly staff and located in a nice area. AC didn't work great but did its job. Ice machine and vending machine not working during my stay unfortunately. Overall a good experience

Leisure Partner

4/10

Poor

09 Oct 2025

Amy

From the exterior, although an older motel, it looked pretty well maintained. Staff were kind and helpful. Biggest issue- the smell, like mold. It wasn’t the kind of room I could relax, unwind or eat in. Also, no coffee, or single hanger or anything really. Parking is tight and $5. My room was dark, dingy and I think between the AC and carpet, it needed to be replaced. I got what I paid for and will never stay again.

Business Self

2/10

Poor

08 Oct 2025

john

advise clients that dates aren't available when they book. Do not allow outside software to attempt to book unavailable dates.

Leisure Partner

4/10

Poor

06 Oct 2025

paul

Problem was handled by manager in the morning.

Friends_and_family Friends

2/10

Poor

06 Oct 2025

Ashley

This hotel was full of roaches and it smelled horrible. I couldn’t stay the night which is horrible because I got this play to sleep after our trip to universal studios horror nights. This was our fourth year booking a hotel here and we are very dissatisfied with how dirty this place was and how rude their employees are. We tried to get a solution and the woman just kept repeating that the manager was not available and that there was nothing we can do but just sleep there. That is a hazard I do not want roaches in my belongings or on me and I do not want to be smelling rancid smells. I have more pictures of the roaches on my boyfriends phone. They haven’t even returned my money and I left that place at 3 am.

Partner

10/10

Exceptional

01 Oct 2025

Aaron

The property has a really cool machine check in where you talk with a very friendly staff member. It was very enjoyable and they were very friendly and super helpful and understanding. Way better then the reviews or what I expected. A great hotel.

Business_and_leisure Self

6/10

Pleasant

01 Oct 2025

Paul

If Eagle Rock is your destination, then this hotel is a good location. If you book here, you will need a car- and this hotel charges extra for parking- a first for me in this kind of hotel. The place is nothing special even among cheap hotels.You can walk to shops and food though.

Leisure

2/10

Poor

30 Sep 2025

Massimiliano

There where roaches

4/10

Poor

27 Sep 2025

Bill

Bed was comfortable, however, room was not as described over the phone. Separate room with 2nd bed did not have a separating door as was told. Only 2 small bath towels, no hand towels, no microwave, window slats were all broken. Area was quiet at least

Leisure Friends

4/10

Poor

27 Sep 2025

Divyang

Price was good but hotel room smelled really bad. We could hardly breath in room but still managed to get the night out. Towels were torn and bad , bad was okay. Condition is really bad.

Partner

10/10

Exceptional

21 Sep 2025

Yuri

budget friendly, well organized, parking, shops and food in walking distance

8/10

Excellent

20 Sep 2025

Jacklyn

Great bang for the buck. Carpets look dirty. Lots of restaurants nesrby, library and Eagle Rock Plaza w/Target a mile away. Parking $5/day.

Business_and_leisure Family

6/10

Pleasant

19 Sep 2025

Kayla

Do not like that there was a kiosk and no person. My room wasn't ready to an hour surest checkin time and the place was not busy.... very small room, but clean

Leisure Family

10/10

Exceptional

17 Sep 2025

Brian

Really enjoyed my stay.

Leisure Partner

8/10

Excellent

15 Sep 2025

Noel

Shower pressure is very good.

Business Self

6/10

Pleasant

15 Sep 2025

Robert

Get what you pay for. Over all an okay stay. Convenient to a lot of local dining establishments. Amenities were okay. No microwave and carpet was in poor condition but no holes. Not enough towels provided

Leisure Family

4/10

Poor

14 Sep 2025

Mario

I liked the outside patio & the patio furniture.
I didn’t like the fact that our room smelled bad of marijuana (the room was supposed to be smoke free). We had to leave the door & windows open to air our the room. I also didn’t like the fact that there wasn’t a “real” person on site. We needed extra towels. Also, the stay was supposed to be “all fees” included & then had to pay a parking fee!

Leisure Partner

8/10

Excellent

14 Sep 2025

CAESAR

Clean, cheap hotel, close to everything.

Leisure Self

4/10

Poor

13 Sep 2025

Alexandria

No Amenities - no towels!!

Location was nice, lots of restaurants nearby.

No person to check us in. It was all AI/virtual service.

No service or amenities. We had 4 people in our room and no bath towels. None. We tried to get some, but only had an AI virtual host to talk to and he couldn't provide any. He said housekeeping would be by in a few hours and we could get some then.... So I guess you are expected to hang out at the hotel and hope housekeeping shows up eventually.

Bed was comfortable, but the room was HOT. No real AC. The room never really cooled off.

Very meh. Did the job, but next time would probably spend a bit more somewhere else.

Friends_and_family Friends

4/10

Poor

08 Sep 2025

Harumi

I saw cockroaches, got insect bite, floor was so sticky, no tissues, no hair dryer.

Leisure Self

10/10

Exceptional

08 Sep 2025

Erika

Excellent

Business_and_leisure Partner

8/10

Excellent

06 Sep 2025

Roberta

It was good..small but inexpensive and across from our favorite restaurant!

Partner

4/10

Poor

31 Aug 2025

Ashot

Didn’t know about the deposit! That made me upset.

Business

2/10

Poor

29 Aug 2025

Christina

There is nothing to like at the motel they have no staff that can help and your talking to someone whether you call or push the button outside the door or talk to the kiosk machine thats in a different country will never come back here again

Leisure Partner

10/10

Exceptional

24 Aug 2025

Erika

Great . Pool seemed somewhat dirty

10/10

Exceptional

24 Aug 2025

Erika

Maybe extra shampoo , we only got lotion and one bar soap .

Leisure Partner

4/10

Poor

23 Aug 2025

Ryan

Booked a non smoking room that smelled like cigarettes, didnt bother staying. Also you check in by the front desk on a kiosk that puts you on a video call with someone “overseas” who will not disclose their location. Very odd.

Business_and_leisure Self

10/10

Exceptional

21 Aug 2025

Tracie

Cute place and feels very safe

Business Self

8/10

Excellent

20 Aug 2025

Brian

Great deal on a safe and clean hotel

If all you care about is a quiet, safe and clean place to sleep, this is it. No frills, and a bit run down, but in a great location (close to restaurants), nice neighborhood, safe, and clean. Service was fantastic. This is the first time I ever used what looks like an ATM machine with my hotel receptionist in the screen. Takes a bit to get used to but what a brilliant idea. Honestly, for the price this place is a AAA value.

Self

10/10

Exceptional

19 Aug 2025

Stephany

I only stayed here 2 nights but it was great. I’d definitely stay here again. The property is small and a bit on the older side but it is very clean and well taken care of. In 1 room was myself, my husband and sister and we got a double queen room and in the se one room was a family of 4 (2kids 2 adults) also got a double queen room. The rooms were very spacious and were all happy with the room and comfort of the beds.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

Mayank

I had a comfortable stay at this motel. The room was clean and well-maintained, with all the basic amenities I needed. The staff was friendly and helpful, making check-in and check-out easy and smooth. The location was convenient, with nearby access to restaurants and shops. For the price, it offered good value and a reliable place to rest.

Business_and_leisure Partner

4/10

Poor

17 Aug 2025

Hugo

Could be taken care of more . A bit run down but I guess you get what you pay for

Leisure Partner

4/10

Poor

09 Aug 2025

Tizazu

N/A

Business_and_leisure Family_with_children

4/10

Poor

08 Aug 2025

Debra

I do not recommend staying here. When we entered, it stunk and the furniture and window shutters are old and broken. Check-in is through an online kiosk. We never saw an employee all four days. Ice machine is broken. It says temporary but the sign is old. Carpets are old and dingy. Landscaping is ugly and dying. No elevator. Difficult to park in large vehicles. Only 2 bath towels for a very small 2-room suite. No hand towels or wash cloths. Low quality sheets and one thin blanket. No blow dryer, coffee or microwave. Bathroom was clean but small and very outdated. In serious need of remodeling.

Leisure

6/10

Pleasant

03 Aug 2025

Cleve

The room next to me had the TV on until midnight and back on at 4 am. I could hear them talking through the walls also at 4am. They wouldn’t let me cancel my second night but I left anyway. You get what you pay for so I accept that.

Business Self

6/10

Pleasant

01 Aug 2025

Mark

Very nice appearance, lacking in details.

The large-screen live check-in was my first. It was simple, complete, and efficient. However the room was lacking face cloths, hand towels, and Kleenex. Also no coffee or anything for breakfast, or ice machine.

Partner

4/10

Poor

01 Aug 2025

Scott

Broken ice machine, only a few local TV channels available. No cable, pool opened late and closed early. Lacks a lot to be desired for the $ paid.

8/10

Excellent

30 Jul 2025

jazmin

No real life person available for help. You speak through a kiosk. Not ideal for someone who prefers in person help. Kiosk Staff is friendly and helpful though.

Leisure Family

2/10

Poor

29 Jul 2025

Mike

The room had roaches. And mosquitos. I made a complain to the manger. I wa supposed to get a refund but never received it.

Friends_and_family Family

8/10

Excellent

25 Jul 2025

arvin

Checking in is not a hassle.

6/10

Pleasant

25 Jul 2025

Helmut

Clean bed and bathroom. Refrigerator was nice and cold.

But room was very outdated and old. AC rattled consistently and carpet needs to be replaced.

Business Self

4/10

Poor

24 Jul 2025

Amber

The room was nice but the carpet was to be honest disgusting had to wear shoes the whole time

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

cheung lung

Stay two night price ok

Business_and_leisure Self

4/10

Poor

23 Jul 2025

Janice

The property was old and in need of repairs. The linens were old and dingy. The bed lumpy. The pool was very dirty and closed at 7pm. Too early.

Leisure Friends

4/10

Poor

18 Jul 2025

Douglas

Not very welcoming

The check in was by remote kiosk. The \"all inclusive\" price did not include a $5.00 a day parking fee. The room was in poor condition with a non-working electrical outlet, broken shutters on the window, and a missing smoke detector. The bathroom lacked washcloths, hand towels, and had a broken toilet paper holder. There were no outlets in the bathroom. There were no hangers in the closet but there was a random wire hanger in the bathroom. While the property looks nice from the outside, it is old and it isclear that the present management is doing the bare minimum to make the rooms habitable. For a bit more monet there are nicer properties in the immediate vicinity.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Erika

Excellent

Leisure Self

4/10

Poor

16 Jul 2025

ENRIQUE

ATM Machine check inn.

Welcome Inn has ATM machine kind with TV used for checking in. Reyired couple in front took 20 minutes renting a room. No humans in property. Was called 3 times before checking in and emailed once. Don't understand concept of vacation.

Friends_and_family Family

2/10

Poor

14 Jul 2025

Sayed

No amenities such as coffee machine iron or toaster provided. Towels were not up to standard

Leisure Partner

8/10

Excellent

12 Jul 2025

cheung lung

This is motel but clean no one in office

Business Self

4/10

Poor

30 Jun 2025

Yikang

Poor env and bad smell

10/10

Exceptional

29 Jun 2025

Louis

Great

2/10

Poor

27 Jun 2025

Adriana

I found cockroach's and dirty carpet

4/10

Poor

24 Jun 2025

Gregory

Strange Hotel

Check in was done through a kiosk. No human interface. FaceTime check in.

In fact, we saw no workers at all. We saw other guests but not a single worker.

Friends_and_family Family

2/10

Poor

24 Jun 2025

Justin

This hotel is probably the reason I will no longer be using Hotels.com. I had booked for my older adult parents, but unfortunately there was no parking when they arrived (around 9pm) and an individual roaming around outside under the influence. My parents ended up not staying at the hotel and hotel nor hotels.com would provide any refunds nor try to make any accommodations.

Friends_and_family Family

2/10

Poor

24 Jun 2025

Francisco

The room was dirty and smelly. The AC was old and noisy.

2/10

Poor

20 Jun 2025

Laura Alejandrina

Zero cleanliness in this place, charge fees are not clear as well, looking at my bank summary I have like 6 charges from this horrible motel, so confusing.

Leisure Family

10/10

Exceptional

18 Jun 2025

Erika

Great

Leisure Partner