Name: Novotel Zurich Airport Messe
Address: Lindbergh Platz, 1, 1, Zurich, 8152, CH

Novotel Zurich Airport Messe

Zurich · Switzerland

Lindbergh Platz, 1, 1View location

75 reviews shown

10/10

Exceptional

19 Jul 2026

Abhilash

Stay was good

Family_with_children

8/10

Excellent

19 Jul 2026

Doaa Ibrahem

It’s a good hotel right next to the tram 1 minute away, which was so convenient and made it easier to navigate for sightseeing. The rooms were decent and roomy, but the cleanliness needs a little upgrade. The staff were attentive when I told them I needed something which I appreciated. Breakfast was good but limited options. Overall it’s a good hotel for a short stay.

Family

10/10

Exceptional

19 Jul 2026

Eric

Spotless, right near the tram, comfy bed and AC.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Iqra

The hotel was very clean and rooms were big enough. Washrooms were clean and the staff was very helpful and front desk was open 24/7 . Me and my kids loved it. Thanks

Family_with_children

10/10

Exceptional

16 Jul 2026

Mary Jean Salazar

We stayed for 6 days and enjoyed using the tram just a few steps. Coop and Migros with laundry nearby. We were able to explore Zürich pretty well and save some buck! Not to mention it is also few minutes away from the airport! Hubby complimented me booking this hotel for the 4 of us! 😊

Family_with_children

8/10

Excellent

16 Jul 2026

Anish

Room and property were very clean and well maintained. The front desk staff was nice. First hotel in this Switzerland trip I found that had air conditioning :)

Family_with_children

10/10

Exceptional

15 Jul 2026

Ashima

Get location if your are transiting for a night. Very close the airport

Family_with_children

10/10

Exceptional

15 Jul 2026

Jude-Mick

Family_with_children

10/10

Exceptional

14 Jul 2026

Tanya

Everything was perfect, great experience.

10/10

Exceptional

13 Jul 2026

Uri

Todo bien

Family

10/10

Exceptional

13 Jul 2026

Jennifer

Convenient location next to a stop for Tram 10 and 12 with quick/easy access to Airport, Aldstadt, and train station, made this a great option for a start/end point for travel beyond Zurich. The AC (not always a given in Switzerland), cleanliness, and helpful staff also contributed to a good visit. I will definitely return when passing through next time.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Rajarshi

good for airport commute, right next to tram 10/12 and you can get to airport in 9 mins.

Partner

10/10

Exceptional

10 Jul 2026

Dhanya

Very nice and clean property

8/10

Excellent

10 Jul 2026

vimpi

We had booked 2 rooms and 1 room AC was not working. Breakfast was good. They had good vegetarian options

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

faisal

The most is the lacation is just front of the train station, great brrakfast ...
recommend for to stay everyone .

2/10

Poor

08 Jul 2026

RAJAGOPALAN

We booked 4 triple occupancy rooms. We picked this hotel for good reviews and access to transportation. The day we checked in, Air Conditioning was not working in 2 of the rooms, with one of the room being extremely hot and uncomfortable. When we complained about this to the person at the desk, he was extremely rude and said he can't do anything about it and he is not a technician. He also claimed that this hotel is not air conditioned (though the website clearly advertises that it has 354 air conditioned rooms) and has only a ventilation system. He said if you are not happy leave the hotel and complain to the owners as he is just an employee. He even threatened to call the police if we kept asking for another room. This is not the way a customer should be treated for a genuine complaint that too after paying more than USD 300 per room per night. This incident left a bad impression not just on the hotel but the entire country on our first day there. Later I found out that Zurich and most of the Europe was going through a unprecedented heat wave but that still doesn't explain the rude behavior with customers.

Family_with_children

10/10

Exceptional

02 Jul 2026

Dean

Great option if you have a flight out of Zurich the next morning as we did.

Family_with_children

10/10

Exceptional

30 Jun 2026

Ruchel

The room was clean, modern & has an AC!!! The staffs were very helpful & they did right away whatever we requested.

Family_with_children

10/10

Exceptional

29 Jun 2026

Good location (next to tram stop for downtown & airport), Room has AC.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

sujal

The hotel is amazing and easy to get to from airport or train

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

NAIDELIA

Beautiful hotel

Family_with_children

10/10

Exceptional

26 Jun 2026

Tadas

Great property a friendly staff great breakfast

Family_with_children

6/10

Pleasant

26 Jun 2026

Maria T.

The property is generally clean however limits as to towels they only gave us 1 per person

Friends

8/10

Excellent

25 Jun 2026

Luis

The hotel and front staff were very good. The room was nice and had all the amenities needed. The front desk was friendly and called us when our food arrived. The only bad experience was the asian lady at the restaurant. We were going to check the menu when she ran to us and told us to stop that it was a restaurant which I told her yes we know, we want to see the menu. We were planning on eating there but when she showed us the menu she walked away and spoke to another staff about us thinking we didn't understand the language. She had zero customer service.

Family_with_children

8/10

Excellent

21 Jun 2026

Mukund

Overall good experience. The hotel is right next to the tram station, hence good mobility. Low rating on cleanliness because our room was not properly cleaned despite on time check in (we were hanging around in the lobby as the flight arrived early). The hotel has all aminities except for a microwave in common area to warm food, especially for kids or take out from restaurants.

Family_with_children

8/10

Excellent

18 Jun 2026

YauTai

The room is clean, the light-rail station is close to the hotel, the staff are friendly.

Family

6/10

Pleasant

15 Jun 2026

Gladis

Staff at front desk wasn’t the friendliest when we checked in or stopped by to ask questions. One guy was busy watching the World Cup and the dark girl that was there late evening didn’t even crack a smile when we asked her questions.
Room smelled a little odd when we walked in, I’m assuming from the carpet that hasn’t been cleaned well. Other than that, everything else seemed cleaned.
Breakfast was great with hot/cold options. And the breakfast staff was friendly and helpful.
The worst part was the high cost to self-park your own car in an unattended parking lot in front of the hotel. Very overpriced for hotel guests. They should at least offer a discount.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Mohamed

Excellent

Family_with_children

4/10

Poor

15 Jun 2026

Atena

Not recommended

Friends

10/10

Exceptional

12 Jun 2026

Ruel

The breakfast was good. They had hot food options which were delicious.

Business Family

2/10

Poor

06 Jun 2026

Neha

Very horrible experience at this third class hotel. Staff and front office were rude and unprofessional. Housekeeping staff don’t know anything about cleanliness and hotel hallways and elevators stinks a lot. Morning buffet was so cheap and everyday they offer same food and sometimes stale food. Room and bathrooms were not at all cleaned properly. I would not even go this hotel even at free of cost. Please don’t waste your money and experience with this terrible hotel.

Family_with_children

2/10

Poor

01 Jun 2026

Harshit Shailesh

I am currently staying at this property and am appalled by the lack of duty of care shown by the front desk staff. When checking in, I requested a simple solution to improve airflow in my room (a fan or ventilation check) as I suffer from claustrophobia, which can escalate into a serious medical issue.
Instead of offering assistance or empathy, the male receptionist on duty flatly told me, \"We don't have anything for you. If you get into a medical emergency, we'll call an ambulance for you.\"
To treat a paying guest with such indifference when they disclose a medical concern is completely unacceptable. At 300 francs a night, you expect a professional level of hospitality, not dismissive remarks that put a guest's safety at risk. I am traveling with my family, and this experience has caused us immense stress. Do not expect any support from the staff here if you have a problem. The male receptionist refused to share their name so I don’t have anyway to identify if this is systemic or not.

Family_with_children

10/10

Exceptional

10 May 2026

Akashkumar

Staff not happy to see costmer

Family_with_children

4/10

Poor

27 Apr 2026

Hiren

Rooms were clean but bathroom was not functional. Bathroom door would not close, toilet flush button was stuck.

Family

10/10

Exceptional

18 Apr 2026

Mitchell

The tram in front of the hotel was super convenient for going to the airport.

Family

8/10

Excellent

16 Apr 2026

Anuraj Singh

Clean rooms. Staff was nice. I did not enjoy the breakfast at all. It is family friendly.
Tram station is right outside the hotel so easy connectivity.

10/10

Exceptional

11 Apr 2026

Jatinder

Best breakfast available with many choices.

Family_with_children

6/10

Pleasant

11 Apr 2026

Matilde Martinez

Breakfast is great! Staff in the reception should have more knowledge about Zurich. When we asked them about transport or we mentioned about a place the lady was unsure of her answer. Plus when I emailed them if we can dropped our luggage earlier around Feb so that we can checked in later. They only emailed me back the day before our arrival that was april 2.

Family_with_children

10/10

Exceptional

11 Apr 2026

Marc

As always, Novotel did not dissappoint.

Family_with_children

10/10

Exceptional

08 Apr 2026

Claudio

10/10

Exceptional

07 Apr 2026

Alissa

Very friendly staff. Clean room with nice toiletries. Great location in front of the tram line.

8/10

Excellent

07 Apr 2026

Rafael da

We were not allowed to sit by the bar to eat. Others were. Kids were told not to walk in a certain location, even though it was the shortest way from the tables that were available. All breakfast table were taken, we had to go to a back room, my 6 year old did not know the right path. We also could not leave the bags in the room before exact check-in time, even though hotel was empty when we arrived. Location ia good. Appearance is good.

8/10

Excellent

07 Apr 2026

Keyur

Rooms are clean. Staff needs hospitality classes. Most unfriendly and unwelcoming staff.

Family_with_children

4/10

Poor

06 Apr 2026

Analyn

Very dusty and the stuff are not helpful 😞

Family_with_children

4/10

Poor

05 Apr 2026

Parth

Rude staff, strictly ok for a night or two.

Family_with_children

10/10

Exceptional

03 Apr 2026

Anthony

Clean room

10/10

Exceptional

29 Mar 2026

Naveen

Excellent

8/10

Excellent

17 Feb 2026

sajjad

We love the kitchen concept, bring your stuff and make your meal. Great for families!!!

Leisure Family

10/10

Exceptional

07 Jan 2026

Andrii

Good

6/10

Pleasant

05 Jan 2026

Roman

Room is super small and smelly. Feels like a motel, but by the price of Ritz Carlton.

Business_and_leisure Family

6/10

Pleasant

02 Jan 2026

Maria

Short stay for a long layover and room was clean and spacious for our family of 4. Staff in front desk not very friendly at all. There was a man who yelled at me for asking about a taxi his partner ordered for me and said 2 minute wait. After 10-15 min I approached desk to see if they can see an ETA and first he ignored me while having a conversation and not acknowledging I was standing there . A couple came and skipped me and he was willing to help them until I said excuse me I have been waiting. I asked if he can check ETA of taxi and he started yelling and flipping the screen for me to see that the cab is 5-7 min away and they’ll get there when they get there. I politely said thank you I was just asking because I don’t know how things for there since it was my first visiting. Super hostile and not friendly guy.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Kristian

Great location next to tram stop and one stop down from station. Room was clean and reasonable size. Option to check in online to save time on arrival. Inadequate qualities of tea/coffee/milk in room but staff were happy to resolve. At over 30 CHF per person per night, breakfast was too expensive for 4 people for 2 nights, but there is an Aldi one tram stop away, so made and ate breakfast in room.

Leisure Family

10/10

Exceptional

29 Dec 2025

jorge p

Yes

Leisure Family

8/10

Excellent

28 Dec 2025

Andrei

decent room

Leisure Partner

10/10

Exceptional

27 Dec 2025

ANDRE G

Tudo maravilhoso

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Pintu

Everthing was good, nice quality price service

2/10

Poor

25 Dec 2025

Nuria

The staff exhibited a lack of professionalism and did not demonstrate a customer service attitude. They erroneously charged me twice for breakfast, and when I presented my bank statement as proof, they did not even attempt to apologize for the inconvenience. Especially, the personnel at the front desk on December 25 at 9 am were highly disappointing; they directed me to the restaurant to resolve the issue rather than attempting to address it themselves. Consequently, I will not return, as the service was unsatisfactory and the prices were excessive.

Leisure Family

10/10

Exceptional

17 Dec 2025

Roxana

Easy access from tram, we came in and it was a wonderful welcoming, updated rooms! Transportation is right as you enter or exit the lobby way. Rooms as spacious and clean! Breakfast is great!

Leisure Family_with_children

2/10

Poor

29 Nov 2025

George

Room was not clean. Shower tub level was high that you'd have to be a track and field athlete to get into and take a shower. It can be dangerous exiting the shower tub. The tub got clogged while taking a shower and the water level was rising fast. No tub shower curtain and water splashed all over the floor. The sink had rust stains. When I was brushing my teeth, I noticed water was dripping and falling on my foot. When I went to bed, the bed smelled like sweat. They did not change the sheets apparently. There was what appeared to be mold on the sheet. This is a room with $200 per night. I would like to ask for a refund.

6/10

Pleasant

27 Nov 2025

Syedprince

Staff

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

James

Very helpful staff. Tram stop in front. Very easy to move around the city

Leisure Family

8/10

Excellent

20 Nov 2025

Alber

Business Self

10/10

Exceptional

27 Oct 2025

Mohammed

Nice, clean and convenient

Leisure Family_with_children

2/10

Poor

19 Sep 2025

Yura

Everything is falling a part. Spiders inside of the room. If you take a shower water running to the floor through the crack between the glass. Towels are for midgets and they are stained up. I my opinion this hotel should be closed, because of health hazard. Stuff doesn't give a about anything. Last 5 years I've been in 35 different hotels. This one is worse by far.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Nileshkumar

Property is newly renovated so nice and clean. Restaurant on the property was excellent. You only need to to take one team from zurich airport and the station is right in front.

10/10

Exceptional

13 Sep 2025

Joel

Hotel is clean.

Leisure Family

8/10

Excellent

05 Sep 2025

Aron

the property had construction. the areas that were finished were great.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Sep 2025

Kaustav

Near the Airport

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Nitin

Very nice and clean rooms. Lovely staff very welcoming. Excellent connectivity from airport to hotel and the main city. Highly recommended. I would definitely be coming back to the same property.

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Kholida

Nice

Leisure Family

10/10

Exceptional

28 Aug 2025

Sedigheh

Loved the hotel!