Hotel Zaandijk

Netherlands , Amsterdam and vicinity
Zaandijk, 32 Lagedijk
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75 reviews shown

6/10

Pleasant

08 Mar 2026

tracey

The beds were comfortable and the bathroom was clean and modern. The room was dark and lacked small additions ie a mirror in the room. The mirror in the bathroom misted up and was unable to dry my hair in it.

The check in process was not easy. The keycards were unable to register, but we were emailed a link to open the doors digitally. The air conditioning was complicated to use with no guides to help.

We had a balcony which was lovely to look at the water outside and the windmills, but could do with upgrading.

Ok hotel but missed the luxury touches

Partner

10/10

Exceptional

06 Jan 2026

Elias

The check-in is fully digital and self check-in, but it’s clear and easy if you follow the instructions and signs.

The hotel is very clean, cozy, and modern.

The surrounding area is magical, right on the lake, and the restaurant has a very nice setting.

The staff were amazing, very helpful and caring.

The only downside is transportation to Amsterdam: the nearest station is about a 12-minute walk from the hotel.

Other than that, everything was very good.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Murat

Excellent.

Business

10/10

Exceptional

25 Oct 2025

Janet

Staff very helpful and changed room because my husband needed ground floor due to his wheelchair

Leisure Partner

10/10

Exceptional

02 Oct 2025

Anbarasi

Partner

10/10

Exceptional

01 Oct 2025

Farshid

Everything was so much good

Leisure Partner

6/10

Pleasant

29 Sep 2025

Laura

Positives - lovely view of a windmill from our corner room (101), good coffee machine, lovely bathroom, comfortable bed.

Negatives - the online door locks are a nightmare. We arrived tired and couldn't get into our room. We had the digital key and could get in the main door but couldn't get into the room. There was another guest struggling in the entrance area when we arrived. After failing to access our booking on the screen (as we didn't have a reservation code, as we'd booked through Expedia) we had to call for help. We finally managed to get in using the digital key by sliding the key to the right repeatedly in quick succession. Awful system. The screen in the room said there would be someone in 'reception' from 8:00 to 11:00 each day. There was no one around when we left at 9:00. There was a broken lamp in the room and the corridors smelt of mould.

Shame as the view from outside the pancake house was stunning and we would have happily paid extra to have breakfast whilst enjoying that view.

Leisure Partner

6/10

Pleasant

29 Sep 2025

FRANCESCO

The room is absolutely perfect for a couple, very good bathroom and double bed but terrible/unusable third sofa bed converted into bed; this accomodation is not suitable for a couple with 1 child; location and access to public transport and shops is also very good; it should not be marketed as an accomodation for couples with children at all, cheers

Leisure Family

8/10

Excellent

23 Sep 2025

Jonathan

The property is located 5 minute walking distance from the Wind Mills . This was a huge plus.

10/10

Exceptional

17 Sep 2025

Lian

Clean rooms, great location, easy access to trains and buses.
Quiet and has great food options around. Will definitely come back!

Leisure Partner

6/10

Pleasant

29 Aug 2025

NEKE

Everything is great except the checkin / no key is really confusing and stressful. They never sent the digital key until I called them past the checkin time. They should have a physical card in the room for guests to use because digital key really annoying

6/10

Pleasant

28 Aug 2025

Angela

The place was clean but the smell in the hall is disgusting smells like dampness also the lack of staff was also a problem as no one to speak with regarding issues

Leisure Family

4/10

Poor

14 Aug 2025

Donna

There is no a/c or ventilation in the hallways and they are very dirty. Carpets are covered in stains. The elevator is out of order, which, if we had known beforehand would have resulted in us changing hotels. My husband has difficulty walking and stairs are even more difficult, especially with luggage. When we got into our room, the temperature was about 90 degrees because the a/c was not on. The room is a decent size but the carpets aren’t very clean. The view from the room and the balcony are the only positives.

Leisure Partner

8/10

Excellent

14 Aug 2025

Sofiia

Reception desk available only per email. Beds were very comfortable. Overalll it was a good experience!

Partner

6/10

Pleasant

11 Aug 2025

Wai Sze Michelle

Rooms had not been linked under the same booking resulting in lack of check in link for one of the rooms.

Hairdryer didn’t work in one room, no refill of toilet roll available.

Leisure Family

10/10

Exceptional

07 Aug 2025

Bibi

It was my first time using digital passkey so it was a little confusing but nice way of going in and out. The room was clean and subtle. Bathroom was really nice. We came late night it would have been nice to have free bottled water In the fridges just like the complementary tea/coffee is provided as the places.around the area is closed. Other than that, really nice. I didn’t like the pillow, it was too high, I’m not sure why it was so high and small. The room also has a controllable AC. We left the place and came back at night and our beds were redone and it was really nice.

Family

6/10

Pleasant

04 Jul 2025

Nicole

I wanted to like this property, the area was so cute, but there were quite a few things that caused major frustration. I would like to start by stating the rooms were very clean and the beds were super comfortable! The people who own this property were on time for sending all the needed information. But, when it came time to check into our room, we found out that we were staying in a completely separate building, which was down the street. There was one little sign on the main doors that had the address, which is the only way we found it. No one else around the area could help or knew where the annex was. On top of this, there was zero direction on how to use the electronic key. Luckily, I ran into another couple and they explained how to get into the main building, then the room. Lastly, zero hot water for showers. I normally do not complain, and have very little trouble when it comes to technology and directions, so want to make others aware. There really needs to be clear directions where guests are staying, how to use the room keys, and how to use electricity, water, and etc within the hotel room.

Leisure Family

6/10

Pleasant

28 Jun 2025

lynn

The instructions for checking in were horrible/ non existant. They send you a remote key. No instructions on how to use it. There was no front desk at all. So you show up , nowhere to go to ask questions. We knew from the email where to go but didn’t know how to get in the building or room. There is no connection between the key and the address. There is a need to show people that you need to swipe the two keys in the app and put it up against the door. And also which you use to put up against which door. We stopped at he restaurant beside the hotel and luckily the gentleman knew about this and helped us. They were closing when we got there. Not sure what we would have done without them. The location of this place was perfect. Ground floor. Easy to get to. Close to sites , clean. We loved it and would return but the check in experience was really off.

Leisure Family

8/10

Excellent

08 Jun 2025

John

Chocolate aroma everywhere!

The website listed a room on the canal, but when we got there it stated outside the front door that we would be staying at the annex. Not sure if this is because we booked through hotels.com or they were full at the main boutique hotel. We found the annex and there was free parking right outside! Very nice! Our room was up two straight staircases (nice after winding staircases in other hotels) it led us to an open shared balcony that had 4 doors - one for each room. The room was clean and very comfortable! Slight dust, but otherwise perfect! Close to all the things we wanted to do AND the whole village smells like chocolate!! It’s how I hope heaven smells like. The staff was helpful when we needed them. Everyone in town was very friendly!

Partner

8/10

Excellent

19 May 2025

Jennifer

Check in is remote, if you don’t have wifi (service) you won’t be able to get in. Customer service also can’t be reached if you have no connection, luckily the business next door was open and they granted us access to their wifi. There are few dining options near by but there is a small convenience store next door. The location is perfect to visit Zaanse Schans. It would be great if you could rent a bike at this location.

Room was basic, pretty clean. The key wasn’t working at some point, we wrote to customer service and it took a bit for them to reply saying they were having technical difficulties and to try again later. This could have been a huge inconvenience if we needed to grab our belongings to get to the airport or if we urgently needed to use the toilet.

2/10

Poor

08 May 2025

LO CHUN

The check-in arrangement is terrible. The hotel owns several buildings, but all these buildings are separated and scattered. There is no information at all about which building my room belongs to. The customer service's attitude is not nice. The staff over the phone keeps asking what the problem I am facing, and giving me the wrong address. Luckily, the taxi driver who knows Dutch is willing to clarify for me, especially since I only have data but no local phone number. To be honest, the hardware within the room is just up to standard, but the check-in experience definitely makes me not recommend it to anyone. Smart check-in is a good idea given that all the staff and the check-in procedure are smart enough as well.

Leisure Family

8/10

Excellent

02 May 2025

Chandler

It was a good stay. The check in process was a bit difficult as we had no way to call when we ran into an issue. Luckily one of the restaurant workers attached to the hotel helped us out. Our digital key didn’t come until after 4 pm when it was supposed to be guaranteed by 3pm. The room was down the street from the main hotel which was a bit odd and was not clearly communicated during booking.

Leisure Family_with_children

8/10

Excellent

29 Apr 2025

Donna

This little hotel is like a self service hotel. There is no front desk or any person anywhere. There are no restaurants to get anything after around 8 pm. We were lucky to grab some food from the little grocery across the street as they were shutting down. Bakery not open in the morning. There’s no need to stay in the area- nothing to do. On the other hand, bathroom was clean, well supplied. Easy to catch the train to Amsterdam nearby and free parking in the lot across the street.

Leisure Friends

8/10

Excellent

28 Apr 2025

Susan

Excellent location, but very limited dining options within close proximity. Parking is easy and free. People around the hotel were helpful, but there really isn't any staff around.

Leisure Family

2/10

Poor

18 Apr 2025

Nick

Couldnt even get into my room. Key didnt work. Staff sucks. Booked another hotel

Business

8/10

Excellent

13 Apr 2025

Gold

I should have given perfect stars however the checking in was very inconvenient. There are no staff, and it is only through telephone. I spoke to the man in charge and he have given me the address of the annex which I did not expected to be in the other place. Fortunately, it is just nearby to this place as we arrived 8pm (which was conveyed before arrival).

Leisure Family

2/10

Poor

04 Apr 2025

Crawford

Night in Jail

Extreme difficulty gaining access to my room with offsite front desk. When I finally was able to get into my room, the access card used to open the door was defective. A replacement card was not available and I was forced to stay in my room as if I left, I couldn’t re-enter. This meant I could not go to dinner or leave to get any food or explore the area. It became a night in jail at my expense. I was not the only hotel guest that experienced problems getting into their rooms. We all met at the front door.

Self

6/10

Pleasant

30 Dec 2024

Yousra

The noice levels was over the top as we ended up with a room downstairs right off a busy street. The windows need serious insolation, anyone smoking outside fills the room. I like the area, however this hotel will not be my first or second choice.

Leisure Family

10/10

Exceptional

30 Dec 2024

Verified traveler

Netherlands Experience

Loved the location! The windmills were directly across the water. The view was amazing. The room was extremely comfortable and it had a huge bathroom. Breakfast was included and was perfect for the morning. I loved how it came served on a tiered tray. This whole location is a must stay for anyone looking for a Netherlands experience. I will definitely stay here again.

Friends_and_family Friends

8/10

Excellent

12 Nov 2024

Kwongfat

A short walking distance to the train station and windmills.

10/10

Exceptional

24 Sep 2024

Daniel

Very cozy, good breakfast, next to the river so it’s a good view, quiet and in general I enjoyed my stay

Leisure Family

6/10

Pleasant

17 Sep 2024

Rosa

the location was close to the windmill village area and to the train station.
The email was received very late on the day of checking in while I didn't have internet on my phone when I arrived late at night plus no one in the reception area..........very disappointed and was panic.

Leisure Partner

8/10

Excellent

01 Sep 2024

Daniel

There aren't too many places to eat. The selection is not large

Leisure Partner

10/10

Exceptional

21 Aug 2024

Patricia

Great location, friendly staff, would stay again

Wonderful place to stay, great location and view right on the water. 5 min walk to shops/windmill village. Definitely recommend staying here

Friends_and_family Friends

8/10

Excellent

13 Aug 2024

Don

Internet checkin is useless as we did not have cell coverage before going to the hotel. The idea is poor

Hotel is great!

Partner

8/10

Excellent

22 Jun 2024

The room was big and well designed and fully furnished. It was clean.

Leisure Partner

8/10

Excellent

10 Jun 2024

David

Small space

Twin room beds were right next to each other not separated. Tight space for the price. We did not get a room with a view which was disappointing

Friends_and_family Family

8/10

Excellent

23 May 2024

Teri

The location is the best for what I wanted. We were able to walk to the windmills and village.

Leisure Friends

8/10

Excellent

25 Apr 2024

Donna

The daytime lady at the desk was amazing a sweet. Only complaint was trying to check in was beyond hard as we didnt get our email with instructions so we almost showed up too late without a place to stay. The gentlemen at the night were not the most helpful in finding our room that was not at the same location.

6/10

Pleasant

24 Apr 2024

Jeffrey

Confusing Check In

The check-in process was very confusing. Was I supposed to check in 24 hours in advance? The instructions say check-in is between three and eight on the day of arrival. I found the email to check in online and did so around 5 PM on the day of arrival. I awaited for the further instructions to find the room and get the electronic key. However, nothing ever was received details on the check-in indicated there was no hotel front desk. I was concerned the whole way there, not knowing what I was going to find. It was not a good feeling. Fortunately, the guy at the restaurant said no problem. I can take care of you gave us our keys because we had two rooms and we were all set for the night. It’s not the people it’s the process. The people were exceptionally accommodating, but the online process was confusing concerning and something I really don’t want to have to do again. The hotel was very clean the room pillows and sheets. Everything appeared, smelled, and felt new. The breakfast please, everyone in our party.

Friends_and_family Family

10/10

Exceptional

24 Apr 2024

Markita

It’s nice

Leisure Partner

10/10

Exceptional

12 Apr 2024

Patrick

Great small boutique hotel and great staff that was very helpful.

Leisure Self

10/10

Exceptional

16 Sep 2023

HARPREET

The Breakfast was good and the service great. Pleasant young people at the reception and restaurant.
Our room was on a main crossing, but it was quiet. Lovely small town feel to the place. Super convenient for sightseeing. Safe and free parking was available.

Leisure Partner

10/10

Exceptional

23 Jul 2023

Amabel Shane

Clean, food is amazing, and view from famous windmill

2/10

Poor

22 Jul 2023

Verified traveler

Be aware of their room located in \"Annex building\"

When we got to the \"annex building\", we were not less than shocked by the difference between the boutique hotel and this annex building which has nothing to do with Hotel statement, but more than a building of rooms. In addition, the room has a glass door directly to the street (used to be an office I believe in the past) where my wife and two kids were afraid all night. If this kind of building was pictured and presented on hotels.com website (which is not, for a good reason) as the \"Annex building\" no way I would reserve it, definitely not for 183 euro, as I was willing to pay this amount to stay in the unique hotel above the river. When you order a room you also pay for the location and uniqueness of a hotel as should be with a \"Boutique\" one.

When we reached the hotel reception and claimed the building, the answer was that the hotel is fully booked and there is nothing they can do about it.

I personally think that this is not something I can refer as a fair business and standing behind a statement that it was stated in the reservation itself...

Also,hotels.com did not take responsibility for this misleading (as it appears in their website) and was rejected any request for compensation for the fact that the hotel is not willing to do so. Not less than a bad joke. Stay away !!

Friends_and_family Family

8/10

Excellent

17 Jun 2023

Hannah

Extremely clean & comfortable

I stayed for 5 nights for work. The room was spotlessly clean and a very comfortable bed. There were a few very minor issues: the coffee machine in my room didn’t work. There was no shower gel provided in the bathroom ( only shampoo ), there is no light in the wardrobe and it was very dark so made it very difficult to see clothes when getting ready very early in the morning. A all fridge in the room would have been appreciated as it was very huge when I stayed so any cold drinks or food went warm very quickly when left out on the side.
Some of the restaurant staff were quite abrupt & service was quite slow. I asked for some parmasam cheese for my pasta and it arrived 15 minutes after my pasta had.
There also isn’t anywhere you can sit and eat your own food. I understand that the hotel has its own restaurant but one evening I wanted to eat a quick salad I’d bought from a supermarket (I’d eaten in the resultant 3 nights already) and was asked to leave the premises or eat in my room. It seems a shame that there isn’t a small outside space that guests can enjoy without having to purchase something, especially when it was very hot when I stayed and my room was on the ground floor next to the bike store so I had to keep the curtains closed during day time.
These are all small niggles though!

Business

8/10

Excellent

23 May 2023

Tucker

This property was very convenient for seeing the sites, & areas. Our room was on street level, & it was very noisy. There was also a lot of noise from other guests coming in and out of the building, as that room is right by the street entrance. The room was also very dark. Painted a very dark colour, & because the windows and sliding glass door were on street level, we were not comfortable having the curtains open. For the size of the room, we felt it would have been nice to have a small fridge in the room.
Proximity to the sites really was great. Breakfast was good, staff was friendly.

Leisure Family

10/10

Exceptional

13 May 2023

Patricia

Lovely little hotel

Beautiful town, wonderful view, the lift wasn't working, but they helped us up steep stairs with our luggage. They gave us ice at the bar whenever we asked. The breakfast was good, sausage, bacon, hard boiled eggs, yogurt, granola, breads, danishes, the most delicious chocolate spread. I liked this area far more than Amsterdam.

Partner

6/10

Pleasant

20 Apr 2023

Meng Tiang

The shortage staffs. The service was not to the my expectation. So far met only one of staff Jamie who exceptional good service. She was helpful on what we needed advice. Really appreciated her service.

Partner

8/10

Excellent

27 Mar 2023

Jessica

Ok stay..

Few issues, young Spanish waitress extremely rude telling the guests everything was ‘impossible’ you never say that to a guest?! Room was not clean on check in, room key stopped working and the ‘annexe building’ is down the Main Street on the opposite side of the road? So if any issues can’t just pop down to reception after a long day of siteseeing. Staff all helpful other than Spanish waitress, she’s not pleasant at all.
Really nice location to get the train into Amsterdam.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2023

Mustafa

Location is excellent.
Friendly staff

Partner

6/10

Pleasant

23 Oct 2022

Jen

Pretty much all the lights in my room didn’t work - overhead lights didn’t work, bathroom mirror light didn’t work, and the one standing lamp had a flimsy bulb barely hanging on by a wire. The staff were great and Veer did her best to assist, but overall the cost of this room was way too much for the quality of the room. I was given a complimentary apology glass of Prosecco, but next time I’d definitely ask for a partial refund. Location was excellent.

Leisure Self

10/10

Exceptional

18 Jul 2022

Paul

Great place

Leisure Family

10/10

Exceptional

04 May 2022

Ming Fung

Good Hotel

Very good hotel. Convenience location and nice staff.

10/10

Exceptional

25 Apr 2022

Leigh

We really enjoyed our river view room here. Most the staff were lovely too and we had a nice welcome on arrival and lots of help when we arrived back late and needed to find somewhere to eat. The room was clean and the bed was comfy! The only issue was that the shower was cold for us one morning but we let the staff know and they were keen to look into this. We would happily return here one day, the location is great for accessing local cycling, traditional streets and of course windmills!!

Leisure Partner

8/10

Excellent

13 Jan 2026

Fabienne

Nous n'étions pas dans l'hôtel proche des moulins mais la chambre etait grande et propre

Friends_and_family Family

4/10

Poor

05 Jan 2026

Miwa

スタイリッシュなお部屋で広くて良かったですが、水辺では無いし、トイレはずっと臭いし、便器の底にうんこがこびりついてるし、布団に誰かのバンドエイドがくっついてるし、電球切れてるし、旅行中で充電あまり無いのにチェックインはオンラインで、税の支払いも後からネット請求だし、オンラインは旅行者にとったら不便でした。充電残り３%でドア開けれました。もし充電切れて、充電器持ってなかったら泊まれないですね？シーツと布団は毎回変えてますか？

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Willem

—

8/10

Excellent

02 Jan 2026

Eylem

Mir haben vor allem das Zimmer und der Aufenthalt insgesamt sehr gefallen. Im Badezimmer gab es ein paar kleine Hygiene-Details, sonst war alles gut.

Leisure Friends

8/10

Excellent

01 Jan 2026

Evren

Temiz

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Muhammed

Temiz, konforlu ve mukemmel konumda otel.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

jenny

vår andra gång på hotellet, fantastiskt men synd att de slutat servera frukost

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

mehmet

Since Everything is online and there are too many steps to go to the room. We could not enter hotel because without paying online city tax, then we were waiting cobfirmation code in the rain we called

10/10

Exceptional

26 Oct 2025

Jevgenija

Toppen

Friends_and_family Friends

4/10

Poor

28 Sep 2025

Andreas Ehlert

Da vi ankom til stedet, kunne vi få adgang til et af de to værelser vi havde booket, da vi manglede en digitalnøgle. Det tog 40 min, før vi kunne komme ind.
Værelset i anneksbygningen var fint. Men der var meget støj fra gaden, og der var meget lyd. Man kunne høre når døre blev lukket og åbnet i hele ejendommen. Døren til lejligheden havde et stort glasparti. Og lyset tændt og slukket hele natten, så læs det skinnet ind i værelset.
Der er ingen reception, og indcheckning er meget besværlig da man skal indregistreres og herefter modtage en digitalnøgle. Kan ikke anbefale stedet.

Friends_and_family Friends

6/10

Pleasant

25 Sep 2025

Holger

Die Unterkunft liegt gut für Ausflüge und hat gute Anbindung mit öffentlichen Verkehrsmitteln

8/10

Excellent

26 Aug 2025

Verified traveler

駅からは10分程度歩きますが、許容範囲です。風車村の方にもすぐに歩いて行ける距離でちょうどよかったです。
部屋も十分に広く、居心地が良かったです。

テレビのリモコンが電池残量がなく、交換をお願いしました(３日滞在の初日)が、滞在中変えてもらえませんでした。コーヒーなどの補充も雑に投げた感じで置かれていたので、ちょっと残念でした。

Friends_and_family Family

6/10

Pleasant

19 Aug 2025

Elena

La posizione è ottima per vedere i mulini a piedi.
Check in non proprio intuitivo....

8/10

Excellent

16 Aug 2025

Udo

Guter Zugang zum Hotel. Leider fehlen Unterstellmöglichkeiten für Fahrräder.

Leisure Partner

2/10

Poor

12 Aug 2025

Meejin

Not water front hotel. Annex one is remoteded from the main Hotel. No elevator to the third floor. No reception desk. Hard to check in. Almost one hour taken to check in and to find a place to park a car. No information given about where to park even if being asked..

10/10

Exceptional

20 Jul 2025

Roseli Aparecida

Muito bom

Incrível, limpeza excelente, check in interativo. A localização é perfeita.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

sunhee

않좋은 리뷰가 너무 많아 걱정했는데 방도 넓고 깨끗하고 커피랑 티 서비스도 있어 좋았네요
특히 뷰가 너무너무 좋아요
풍차도 볼수 있고 도개교 올라가고 내려가는거 다 볼수 있어 너무 좋았어요
다만 엘레베이터 고장난게 아쉬워 별하나 뺐네요
꼭 강뷰로 예약해서 숙박해 보세요^^

Leisure Self

6/10

Pleasant

08 Jun 2025

Alexandre

Ik had de virtuele kaart niet gekregen. Ik belde 3 keer om in de kamer in the komen.

Partner

2/10

Poor

31 May 2025

Laurine

Je déconseille, c'est un hôtel avec arrivée autonome, paiement en ligne et hôtel divisé sur toute la rue donc 1h pour accéder a notre chambre, chambre qui se situe dans un autre bâtiment, très mal insonorisé, qui ne ressemble pas aux photos ! Un couple qui est arrivé à 20h n'a même pas pu accéder à sa chambre car personne ne lui a répondu au téléphone, malgré avoir essaye de les aider, impossible de contacter l'hôtel, pour qu'il déverrouille la porte à distance afin qu'il puisse avoir accès bref je déconseille !!! car personne n'est la pour vous aider...

Partner

8/10

Excellent

18 May 2025

Hans

Fint non-service hotel, knepigt om man har bagage och det inte finns någon bagage storage.

Partner