Name: Best Western Zaan Inn
Address: GRENEHOUT, 22, Zaandam, 1507 EB, NL

10/10

Exceptional

25 Jul 2026

Alexandra

Muy limpio, buen servicio para toda la familia

6/10

Pleasant

24 Jul 2026

Temitayo

I found a dirty socks left by previous occupants, no room service throughout my stay

4/10

Poor

19 Jul 2026

Tracey

First of all I was given an amount to pay at property by hotels.com and once there it was nearly double the amount I had to pay. The staff were lovely and helpful and I knew it wasn’t their fault, it was hotel.com’s fault. Anyway they wouldn’t refund me, instead put the amount on my account so the only way I will get that money back is to book with them again 😡.The room was fine but could be done with a bit of attention. The wallpaper was coming off in areas, the roof was marked in areas and the floor was filthy.not enough cutlery or plates and we couldn’t use the fridge as it was warmer than the room. Breakfast was fine. Good choice and the staff were lovely. Only big downside was my daughter’s AirPods went missing. Didn’t have time to report to police as we were flying home that morning but the lady we spoke to was going to see if housekeeping knew anything but still today those AirPods are having a great time floating about the Netherlands 😠. Zanndam is lovely. Lots of shops and restraints. Hotel 10 minute walk from train station.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Anna

Very decent hotel for the price, staff were great, I thought that the room could be better maintained - I had to ask for coffee, shampoo, and the lock was glitching. Location is amazing - just a short walk from Zaandam train station, the suite was also well planned with ample living space. They don't have a cooktop in case you think they do, though theey have small kitchen and tiny fridge.

Family_with_children

8/10

Excellent

05 Jul 2026

Alison

Clean hotel, very near the train station and the town, where we went each evening for food. Staff were very helpful and friendly too.
Not so keen on the vending machines, they did run out of drinks, not great when there's 12 of us, but we coped!
Parking was convenient, but it didn't always like our number plates (we're from the UK)!

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Mary Jane

This hotel gives excellent service. I highly recommend it.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Daniel

Self checkin. One person servicing the hotel. Any needs were slow to be addressed. No micro, no refrigerator. No extra blanket in the room. Painted boards for shelving. No draws. Very old appearing room. Would not stay there again.

Partner

8/10

Excellent

18 Jun 2026

Siva

Great access from Zaan station,quiet location,shopping nearby,

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Margaret

Staff was very friendly. Rhe food machines were not working. Patio tables and chairs were all pied up and patio was basically unstable. The place was clean

Family

10/10

Exceptional

21 May 2026

Christopher

A modern clean room - with excellent staff, that were friendly and very efficient.

The hotel is within the city of Zandaam for all the amenities you could wish for, and has a great direct railway line connecting Zandaam to Amsterdam in only 12 minutes

Partner

8/10

Excellent

19 May 2026

Ayu Rahma

The hotel location is outskirts of the Amsterdam but superb convenient due to its near to the Albert Heijn and Zaandam and the windmills area. You can do online check in but the downside I found bed bug on the second day which is not good.

Partner

8/10

Excellent

13 May 2026

Christopher

Reliable internet. 5 minute walk to grocery store, 10 minute walk to train station and 12 minute walk to lots of stores and restaurants along the canal.

Partner

6/10

Pleasant

11 May 2026

rufina

Didn't eat there air conditioning was good

10/10

Exceptional

09 May 2026

Stephanie

Clean room, great location, friendly staff. My only real issue was a cosmetic one. I wish the bathroom door was not glass. Everything else was great.

Family_with_children

10/10

Exceptional

27 Apr 2026

Claire

Easy stay near NS train station 🚉 and a grocery store just by the hotel
The hotel is nice and clean…
Amsterdam Centraal is at 11 min by train 🚆
We had a great 5 days stay

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Rachel

The hotel was very basic, but had everything we needed. The self check-in was easy to follow.

When we arrived, our shower was broken, but the staff were excellent and replaced it while we were out for the day. It was located very close to Zaandam station and was a perfect base for visiting Amsterdam each day.

Partner

8/10

Excellent

04 Apr 2026

Chin Hui

There is no problem with Wi-Fi

10/10

Exceptional

29 Mar 2026

Nicolae

The room was excellent and it comes with a fridge! You buy your own food and drinks at the supermarket Albert Hijn , which is almost at the hotel parking area, foot steps away!
And this hotel is at the best location ever , also foot steps away from the Zaandam Train Station!

10/10

Exceptional

03 Mar 2026

Junaid

Railway station and late opening Albert Heijn within 5 mins

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Bethany

V

6/10

Pleasant

27 Jan 2026

Massimiliano

No reception

Leisure Partner

10/10

Exceptional

03 Jan 2026

Adrian

We got a big, clean, well equipped room. One zone for my kids and a separated bedroom for me and my wife.
Hotel located just 5 minutes from Zaandam train startion, grocery store next to door.
The staff was really helpful durin check-in, ckeck-out and when we needed information about travelling to other places.

Leisure Family

8/10

Excellent

02 Nov 2025

Helen

Staff was great. Room is generally clean, but can use a totally cleaning because it's an old building. Bedding is ok, but are aged also. Location is great!

8/10

Excellent

01 Nov 2025

Rosa

The parking was charged twice , we waste time trying to solve it

8/10

Excellent

20 Oct 2025

Herbert

This place fulfilled my needs. Place to sleep and keep my things.

Family

10/10

Exceptional

05 Oct 2025

Sheena

Fantastic property

Leisure Friends

6/10

Pleasant

05 Oct 2025

Maria

Breakfast was awful. Food wasn’t replenished despite there being lots of staff and it not being busy. I had to ask for certain items of food.
Our room wasnt cleaned well. And one day didn’t get cleaned at all.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Michael

Zaandam Stay

Booked a suite as we were staying several days and the small kitchenette with fridge and microwave would have come in handy (they did).
Was actually given a disability access room which although large was a bit basic. It did have everything you could need; a bed (which was quite comfy), three armchairs (which were a little grubby), a dining table and four chairs but it was a little soulless. The only bit of decoration was a Dutch themed wooden mural above the bed.
Being a disabled access room we had a wet room with a shower but the drainage area was quite small so we ended up with water pooling in other areas of the floor.
Although not disabled ourselves we thought the kitchenette’s countertop and electrical sockets might be out of reach for wheelchair users.
A pod coffee machine and kettle are supplied as well as tea and coffee but these are rationed; two teabags and two coffee pods per day (although we didn’t get coffee pods one day). Extra supplies can be purchased from reception, which also has a range of vending machines for snacks, drinks, breakfast and microwaveable meals. There is a handy Albert Heijn supermarket across the car park and the hotel itself is a short walk from the railway station.

Partner

10/10

Exceptional

21 Sep 2025

Alvaro

Great location

Business_and_leisure Self

8/10

Excellent

21 Sep 2025

Keisha

The room was small but good enough. The bed was not comfortable, a bit hard. The station was close by, that made getting around easy.

8/10

Excellent

16 Sep 2025

Alyssa

Good A/C, large bed

The room and hotel were clean. Zaandam is a good area to stay if you want to be out of the busy city center. The parking looked to be about €15 a day, there were lots of spots. We didn’t use the parking but it would be a good hotel option if you needed it. The king bed in the room was very large. The pillows were kind of small.
The air conditioning worked great and we could also open the window.

Partner

10/10

Exceptional

01 Sep 2025

SAMUEL

I highly recommend this property. Huge rooms for Europe and right next to Zandaam train to Amsterdam. There's also groceries in the same parking lot which saved us tons of money. Really happy with our stay.

Leisure Friends

10/10

Exceptional

18 Aug 2025

JAMES

Trip to Zaandam to see friends in Amsterdam

I really enjoyed my stay in the suite I booked.

The only thing I was not sure about was how the Air-Con worked as the seating area was lovely and cool but it did not appear to work in the Bedroom as it was still quite warm.

Otherwise everything was fantastic

Self

6/10

Pleasant

17 Aug 2025

Samuel

No water in room after travelling. No bar at all anymore. No restaurant quick food.

Business Self

8/10

Excellent

13 Aug 2025

Janet

Weekend Stay

The hotel was very nice to stay at. I do not have any major issues with it. Evidently could’ve had telephones in the rooms for room service and some up-to-date furniture in the rooms. It was clean and tidy and comfy.

Friends_and_family Friends

2/10

Poor

13 Aug 2025

Veana

They double deducted my room rate.

Leisure Family

10/10

Exceptional

13 Aug 2025

Leonardo

El servicio muy bueno, el hotel muy bueno, pero el beneficio de VIP ha sido un poco confuso, en principio te dan un copon de 13€ para consumir en comida y bebidas, pero solo lo puedes usar en el desayuno, pero si ya tienes el desayuno pago no te sirve de nada, devolvi sin utulizar el cupon de 13€ de la primera vez, la segunda vez el muchacho del front desk fue amable y no me cobro el parqueo a cambio de no coger un cupon que no iba a utilizar. Muy bueno el hotel, pero el beneficio del VIP no es muy funcional.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Juleena

Lovely property when it is redone. Currently undergoing maintenance. I will say the bathroom beong see through will be enough to keep us somewhere else though nothing like really trying to not use a public bathroom all day to come back and have your 10 year old and spouse stare at you through a glass door while you poop....fun times, someone should get their money back from that architect.

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Ytzel

Falta crema para el cuerpo, solo teníamos 1 almohada y muy muy pequeña.
El personal no era tan amable.

Leisure Family

8/10

Excellent

02 Aug 2025

George

Great hotel, however luggage storage was very unsafe and was not locked away. Therefore we had to pay to check in early as a result of this.

Family

8/10

Excellent

29 Jul 2025

Priti

Good

10/10

Exceptional

03 Jul 2025

Alida

Excellent stay
Excellent service
Excellent reception
Will stay again

Leisure Partner

10/10

Exceptional

29 Jun 2025

Vassili

12 minutes from Amsterdam by train

Leisure Self

10/10

Exceptional

19 Jun 2025

Glenford

Could be better but good

Leisure

4/10

Poor

19 Jun 2025

JIKKU

Did not like. Small rooms and very limited amenities. Not a 3 star

6/10

Pleasant

27 May 2025

Don

All ok except for being charged twice for my stay. The man on reception did eventually refund me for this. Bed was comfortable.

Self

8/10

Excellent

24 May 2025

Pamela

Close to train. Nice area

6/10

Pleasant

07 Apr 2025

HENRY

Expedia shows laundry but laundry is from outside vendor.
Ceiling with old water marks

Leisure Partner

8/10

Excellent

06 Apr 2025

Pamela

Good location to easily get train into Amsterdam central.

Leisure Family

8/10

Excellent

03 Apr 2025

Gregory

Receptionist needs an attitude adjustment in cyst service

Leisure Family

10/10

Exceptional

12 Jan 2025

Robert

I was very lucky to stay here I booked boutique 43 which is just awful and luckily changed to this hotel.

6/10

Pleasant

04 Nov 2024

Graciela

The breakfast was great but the room wasn’t what we expected at all. Would not stay here again.

Business_and_leisure Partner

8/10

Excellent

27 Sep 2024

Michael

We had a family suite which was nice for 4 adults. The proximity to transportation was excellent. The train is just a 5 min walk. And there is a grocery store very close by. I would recommend this hotel but the only downside was the bed and pillows are not comfortable at all.

Leisure Family

10/10

Exceptional

11 Sep 2024

Victoria

Would stay again.

Very clean and comfortable. Very friendly and helpful staff. Close to station and supermarket.

Friends_and_family Family

8/10

Excellent

25 Aug 2024

Mahesh

Hotel location was excellent. Only drawback was the kitchen didn’t have stove to cook.

4/10

Poor

21 Aug 2024

Nadia

Take the time to get things addressed.

Not clean bathroom, shower, frig, flooring
Show drain didn’t work, very very slow, and water filled to ankle height
Smell from shower drain
Cobwebs
Frig broken
Stained furniture and ironing board
Burnt iron

If we weren’t busy, maybe would have waited for repairs or should have asked to be moved.

Only reason for at least two stars is staff were polite and location next to train was useful.

Friends_and_family Family

8/10

Excellent

15 Aug 2024

Rob

Good family stay base

Our family room was two interconnected rooms which was good and also had a space where we could eat (microwave in the room too)

Friends_and_family Family

6/10

Pleasant

28 Jul 2024

James

Comfy bed, nice staff, close to train. A comfortable stay and practical. There is construction on large residential properties around the hotel. A good place if passing through. Not “quaint” but staff were helpful and very nice.

Leisure Partner

10/10

Exceptional

05 Jul 2024

Carlos

Nice place to stay and to close to Zaandam train station

Leisure Family

8/10

Excellent

04 Jul 2024

Irene

The staff is excellent. They go beyond. The bathroom needs more counter space and more hooks and hung lower. Just a 5 minute walk to train station and walking street for shopping. Also by an Albert Hein market.

Partner

10/10

Exceptional

19 Jun 2024

Ivy

Spacious Suite

We were a family of three and booked the Suite. It was really spacious and was divided into two rooms. A bedroom and a living area. The bed was a King bed which was plenty of room and my daughter slept on the sofa bed, which could have been more comfortable. It was clean but basic. The suite also had a large bathroom and a kitchenette with microwave, sink etc. Would have been good if they supplied cutlery and plates in the room though.

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Wendell

Very convenient to Zaandam station, safe area, nearby geocery and shopping for easy food. Clean hotel and nice room.

Leisure Family

8/10

Excellent

11 Jun 2024

Sinead

Shops and train station, very close.

Leisure Family

6/10

Pleasant

11 Jun 2024

Sheena

We booked this hotel because of its proximity to the train as well as it said it had laundry service and a kitchen. We are heading on a 12 night cruise and wanted to make sure we had assess to laundry. As well we needed a kitchen due to having medication that needed to be kept cold, and freezer packs for transpiration. The hotel has NO laundry service even thought it is on the website. The closest laundromat is 8 kms away. The kitchen suite is a microwave and mini fridge with no freezer. You had to ask for dishes if you wanted them and they had no stove or hot plate. They did let us put our freezer packs in the kitchen and when the room attendants didn’t refill the coffee they did bring some. The room was not super clean, there was peanut butter on the chair, food of some sort on the remote and the shower/hair container was empty the entire time. Bed was comfy, people were nice. L

Partner

10/10

Exceptional

29 May 2024

Davine

Lovely stay just outside central Amsterdam, very accessible by public transport. Felt safer and cleaner than being more central, would definitely recommend for family stays! Staff were all lovely and lots of travelling tip resources all around the hotel. Rooms aren’t entirely soundproof but guests are respectful of quiet hours so this wasn’t a problem.

Leisure Family

4/10

Poor

20 May 2024

Josephine

They don’t provide shampoo and conditioner in this hotel. There’s no air conditioning in this hotel. I didn’t get what I paid for it. I was expecting to be 3 star but unfortunately that’s not the case.

Leisure Partner

6/10

Pleasant

17 May 2024

Travis

Very easy to get to a train station that you can then get anywhere in Holland from.
Negative is that there was a watermelon size divet/hole in the bed on the one side, only saving grace was it was a king size bed.

Leisure Partner

4/10

Poor

11 Apr 2024

Kimberley

Expected more from a VIP suite but was quite disappointed. As the suite seemed quite basic and could have been much cleaner. But there were lots of smudges, food crust on the bedroom curtain and food crust on the plates and dishes as though not washed thoroughly.
There was a female staff member at reception on one of the evenings into my stay who was not helpful at all, slightly rude and very standoffish. I don’t recall the name but she was a short slightly round dark haired lady, with very elaborate false eyelashes. However, the mature gentleman who advised me my room was ready at the start of my stay/check in,was extremely polite, friendly and genuinely welcoming.

Leisure Partner

6/10

Pleasant

09 Apr 2024

Daniel

A typical three star hotel

Hotel was clean and was more than acceptable for a night. Some of the decor is outdated and the rooms are relatively basic.

A typical three star hotel, not bad value for money given you're close to Amsterdam.

8/10

Excellent

22 Feb 2024

Angela

Great location right beside the metro and a shopping strip mall. We stayed in family room 411 and the internet rarely worked. They tried resetting the modem, but that didn’t help. . They offered to move us the 2nd day, but when we checked there were no family rooms available that day to switch to. Other than the internet access the hotel was nice.

Leisure

10/10

Exceptional

16 Feb 2024

Gareth

Spacious clean and quiet room
Well located for transport into the city
Friendly staff

Leisure Family

2/10

Poor

22 Nov 2023

Raymond

No breakfast. Parking cost. Extra charges

Leisure Family

10/10

Exceptional

30 Oct 2023

Diana

We stayed in a nice family suite, it was specious and had a handy kitchenette. Very convenient location - close to the station, where a train will take you straight to central Amsterdam.

Leisure Family

4/10

Poor

22 Oct 2023

Kenneth

Save your money and go somewhere else. Yes, there's a bed and a computer screen for a TV, and if that's all you need then still go somewhere else.

4/10

Poor

24 Sep 2023

Willy

Some staff was rude, some were very nice, restaurant was closed they say. various things in room need maintenance.

Business Partner

10/10

Exceptional

21 Sep 2023

Jason

The ladies working check in were so nice. Room was nice and exactly what I needed for a few nights of restful sleep.

Leisure Self

10/10

Exceptional

04 Sep 2023

Hugh

Great chain hotel near the railway station. 10 mins to Amsterdam Centraal. Lovely town centre by the station. What's not to like?

Leisure Family_with_children

8/10

Excellent

24 Aug 2023

Yan Yin Paul

The hotel is located in the outsikrt of Amsterdam but with good transpot link to the city.

4/10

Poor

23 Jul 2023

David

Unfriendly, will not stay here again.

On arrival the staff were very unwelcoming and uncooperative around the fact that we had had a cash flow problem meaning we could not easily pay for 4 nights in one go. They showed no respect for my Silver Membership status. Prior to our arrival I had tried to reduce our stay to 3 nights but they said I would have to cancel the bookings and rebook. This is ridiculous. I cannot understand why they could not just cancel the 4th night. When we left they said bye. Nothing else. They did not realise we had stayed there this year for the second time because we liked it last year. We will not stay here again.

Friends_and_family Family

6/10

Pleasant

21 Jul 2023

Lucian

Pro: nice&polite check out reception staff
-clean bathroom
Cons: -rude & bored check-in reception staff
- internet blocked by my antivirus due to pishing/suspect activity, so no internet
-worn out, smelly room
- basic breakfast, very, very salty bacon, dry eggs, and some croissants
-expensive

Business

4/10

Poor

19 Jul 2023

Emily

I’m a single mum with a 14 year old boy and 12 year old girl. The hotel is in a great place, close to shops, cafes, restaurants and the train station to Amsterdam Central and the Airport. However, I was not told there would be maintenance happening in the hotel during our stay. We travelled at 3.30am and so hardly had any sleep and then were woken up at 8.30am with drilling right outside our room. We got up and went out for the day. We got back at 6.30pm to someone coming out of our room (do donor disturb sign on door) dust on the floor etc. more drilling and banging. I went to reception and just got told the hotel was full so couldn’t move and gave me a drink voucher that couldn’t be used until 9pm and we were checking out the next day so pointless.
We had a triple room. There was no privacy at all with the bathroom. The glass has open parts so the 3rd bed is perfectly in line to see whoever is in the shower. This meant my teenage children would not shower during our stay. The beds were awful. I’m going home with a bad back. I was in the ‘double’ (two single beds together) and it sank into the middle.
Would never have stayed here had I known there was maintenance taking place. Staff couldn’t have cared less about the work men being in my room or drilling all day. However, location great.

Leisure Family

8/10

Excellent

17 Jul 2023

Amber

Great location, amenities and services! Only side note was the mini fridge stopped working after a day, which left us without cold water for the weekend.

Leisure Family

8/10

Excellent

21 Jun 2023

Oya

Good service and clean. Near train station and shopping street/mall.

Leisure Family

10/10

Exceptional

31 May 2023

Alejandro Garcia

Easy, convenient

8/10

Excellent

24 May 2023

Jason

Nice clean hotel in a good location.

Leisure Family

4/10

Poor

23 Apr 2023

carlos

No internet and the towels smell like chlorine

Leisure

8/10

Excellent

15 Apr 2023

Boris

Receiption and service desk stuff are very friendly, helpful and efficient.
Location - 5 min walk from Zaandam train station - is very convinient.

Leisure Family

10/10

Exceptional

10 Mar 2023

anthony

Quiet hotel with clean rooms. Staff were very friendly and parking was free.

Leisure Self

8/10

Excellent

20 Feb 2023

Stephen

Location to station

Leisure Friends

10/10

Exceptional

12 Oct 2022

Alexis

My suite was perfect for 2 couples. It was squeaky clean, lovely updated bathroom, nice artwork and decor. Convenient mini kitchen and dining room area. Only 5 min walk to the train station. More dining options 5-10 minute walk (across train station). The staff was very helpful and kind! They let me borrow an adapter. Love this property!

Leisure Family

6/10

Pleasant

23 Aug 2022

Martin

I didn’t really like how terrible the card reading machines were, card got declined several times even though we had the funds; almost ended up getting charged twice for breakfast and the city tax even though we paid on the day of check in. Had to mention it twice to get it corrected. I liked certain staff members like Yiangqi and the Brazilian gentleman at the bar/restaurant they were both very helpful and courteous.

Leisure Partner

10/10

Exceptional

23 Aug 2022

Mark

Great for easy access to Amsterdam by train. It was nice to have a kitchenette and air conditioning in our hotel room. The staff are helpful and the rooms are kept clean.

10/10

Exceptional

06 Aug 2022

Yeshei

Nice and cozy hotel.
Air condition is only in the entrance area, the sleeping room stays a bit warm...

Business

8/10

Excellent

09 Jul 2022

Verified traveler

Northern European road trip

We arrived early and gained access to our room straight away which was great after our overnight ferry. On-site free parking was a huge bonus for our family road trip.

The family room was good with lots of space for 2 adults and 2 teenagers but the bathroom with a sliding glass door off one of the bedrooms meant there was little privacy.

The towels could have smelt fresher and some soft furnishings in the room were a little tired - duvet and curtains.

We would definitely use this hotel again if we were visiting Amsterdam with a car.

Friends_and_family Family

6/10

Pleasant

23 Jun 2022

Doraliz

Decent hotel for the price, but do not go here if you need to use their business services. Expedia listed this site as having\"business services including computer workstation\" and WIFI. NEITHER WORKED. I even called ahead to confirm that these services would be available to guests. They said yes. I guess I should have specified if it was working technology.
The computer was a a single Windows XP workstation (probably 25 years old, its operating system isn't even supported anymore). The browsers were Internet Explorer (also no longer supported) and TOR (avoid if you don't want the Dutch-equivalent of the FBI questioning you for 'stuff.')

The WiFi never worked. I had to get a free Lebara sim card from really nice vendors downtown (Feyzo) and buy a €20 data plan in order to complete my work. I had to do all my work projects on my iPhone instead of a computer. Not ideal.

The AC/Heater didn't work either.

Other than that, fantastic location by Zaandam Station. Google maps will route you the long way if you are walking from the station, but all you need to do is exit the station, turn right, go down the stairs and cut through or by the supermarkets to get to the hotel.

The employees were all really friendly and helpful, the hotel is just dated in regards to tech.

Business_and_leisure Self

2/10

Poor

16 Jun 2022

Bayan

Breakfast closes at 12 I get there 11:30 they already cleaned everything
Bed is split in half. Not comfortable at all!!! Wouldn’t recommend this place at all

Leisure Family

10/10

Exceptional

01 Jun 2022

Jonghwa

good location and kind staff

Leisure Family_with_children

10/10

Exceptional

20 Mar 2022

Carl

Good business hotel