Citizenm Paris Gare De Lyon

France , Paris
Paris, 8 Rue Van Gogh
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100 reviews shown

8/10

Excellent

18 Mar 2026

Claudia

Comfy bed, good shower, great room settings. Staff was not so friendly. Never once did they say hi or acknowledge us until check out. Trains were 5 minutes away and hotel was very central. Close to all attractions.

Partner

10/10

Exceptional

14 Mar 2026

Tiffany

Perfect stay. Safe area. Huge beds. Easy access to the train station and multiple metro options.
Only negative is the lack of in room amenities. As a 4star hotel I expect at least a vanity kit. Also other citizenM in different countries provide complimentary water in the room. This one had nothing

10/10

Exceptional

11 Mar 2026

Dawn

Conveniently located by the train station. They were restaurants near by. We wanted to stay close to the station and were not disappointed.

Family

10/10

Exceptional

08 Mar 2026

Rohit

Yes

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Dmitry

Fantastic croissants! I come back here just for those. Great vibe in restaurant and accompanying lounge areas, good food, reasonable prices.

Self

8/10

Excellent

05 Mar 2026

Yasuko

Very clean and excellent location. Very modern and funky vibe. Very limited amenities. Wish they had a coffee machine in the room. There is not even a cup but you can bring them in from the bar downstairs.

10/10

Exceptional

03 Mar 2026

Souebatou

I love this hotel. The staff is very professional. I love the fact that some are Americans. The room was clean and beautiful.

Self

10/10

Exceptional

02 Mar 2026

Patricia A

The check-in process a CitizenM is super quick and I have always had a room ready no matter what time I have arrived. This is unusual in Paris!
The staff is exceptional: friendly, helpful, will accompany you to your room if needed, and perhaps most importantly, exhibit teamwork as it is supposed to be. Location of this is also perfect as there is a little covered passageway or gallery that takes you from Hall 1 of Gare du Nord to the hotel. This is super convenient if it is raining! There is not need to purchase breakfast at this hotel as in Paris there are options if on a budget that are available everywhere. I have stayed here 3 times. The hotel is older each time but wear seems managed and it remains a 4 star experience for we who prefer clean, simple, efficient, and upbeat.

Self

8/10

Excellent

01 Mar 2026

Alison

Room was clean and staff were nice but this hotel is not to my taste. Way too modern. Not even a hot water kettle with coffee or tea in your room. It was annoying to have to use a tablet to control everything in the room.

Friends

10/10

Exceptional

01 Mar 2026

David

Staff were fabulous. Friendly. Helpful. Good natured. Check in was easy and quick. First floor amenities were great. Many cozy spots. A co-working space. Bar with good coffee (and beer). Location was perfect for my early morning train journey from Gare de Lyon. And walkable. The room was spotless and well organized. Only small nit was the pillows. Too thick and too firm. But the place is still a 10 for me.

Self

10/10

Exceptional

28 Feb 2026

Daniel

Clean, convenient, nice rooms, great lounge area to relax. The buffet breakfast was wonderful, would highly recommend. Located across from the train station made exploring the city easy. lots of restaurants around the train station so very walkable.

Highly recommended

Family

10/10

Exceptional

27 Feb 2026

JOSE

Coloco 5 estrellas porque realmente tiene justo lo que menciona, es pequeño y considero que es cómodo para dos personas. El baño está justo en la habitación por lo cual eso es considerar, pero el hotel se describe tal y como es.

Partner

8/10

Excellent

25 Feb 2026

Paola

Room is tiny but very clean and comfortable

10/10

Exceptional

25 Feb 2026

Philippe

Staff is amazing and extremely accomodating.

Rooms are amazing for the price.

Only criticism is walls in rooms and hallways naturally show some damage from over the years as peoole have bumled into them and left narks, but everything is clean and this small cosmetic issue doesnt detract from the overall quality of the stay.

Self

10/10

Exceptional

24 Feb 2026

Didem

Very clean environment, very courteous staff. Breakfast was also good.

Family_with_children

10/10

Exceptional

21 Feb 2026

Bailee

Staff were very friendly, and eager to make our stay as pleasant as possible. Thought the room was really nice, felt very good value. Would gladly stay again

Partner

10/10

Exceptional

20 Feb 2026

Latasha

Great area. Helpful staff. Clean hotel.

2/10

Poor

20 Feb 2026

Mahmoud Refaat M

Bad

Self

4/10

Poor

14 Feb 2026

Jasmine

No wash clothes in the room, stains on the chair and small bench. The covers smelled terrible immediately requested for them to be replaced. I asked for a light cleaning as I was there 4 days no cleaning done.

10/10

Exceptional

11 Feb 2026

Ali

The room was clean and the staff was friendly

Leisure Partner

8/10

Excellent

10 Feb 2026

Roger

Efficient room design

10/10

Exceptional

01 Feb 2026

Racheal Lee

Great room for a week stay. Walkable and residential community near the train station. Room is small- good for one traveling with limited storage space for travel items. Condensed living quarters and bathroom. Clean, functional and corner room with great natural light. Staff was good for recommendations and directions.

Leisure Self

10/10

Exceptional

30 Jan 2026

Katie

Such a lovely stay, great hotel which was very cool and comfortable

Partner

10/10

Exceptional

30 Jan 2026

Edward

Great location between 2 large train stations. Easy to see all the landmarks and museums. Very helpful staff. Room is small but comfortable. No water or coffee amenities in the room. No breakfast. The rate is relatively pricey. I stayed here because of the location and convenience.

Leisure Family

10/10

Exceptional

24 Jan 2026

Anne

Propre accueillant et bon déjeuner

10/10

Exceptional

24 Jan 2026

Claudia

Room spotless, nicest bed

Leisure

8/10

Excellent

24 Jan 2026

Zhen Yu

Great location. Room a little dated/could use a refurb as some things were being to show wear, but room was clean. Helpful check-in staff.

Leisure Self

10/10

Exceptional

20 Jan 2026

Kenneth

Easy to check in, room was clean and it was very conveniently located within a 10 min walk to gare de lyon

Leisure Self

8/10

Excellent

18 Jan 2026

Edward

Great location. Very small room but adequate for overnight. Very helpful staff. Excellent location to train station.

Leisure

10/10

Exceptional

17 Jan 2026

Rita

Staff was extremely helpful i said good job to Kuba and all the other staff

8/10

Excellent

14 Jan 2026

Simon John

Staff were excellent. Room showed signs of wear - cracked ipad screen, loose plug socket by bed. TV service was not great. Intermittent signal and 4 days with only 1 or 2 channels.

Location great. Excellent coffee.

A glass in the room would have been good

Leisure Self

10/10

Exceptional

11 Jan 2026

Pirkko

Beautiful place with excellent staff. Loved the high tech and environmentally consciousness of the venue. Great location for getting trains.

Leisure Family

10/10

Exceptional

10 Jan 2026

Jennifer

Wonderful and welcoming staff, inviting common areas, very comfortable bed, well designed room, super compact. We're super light travelers so it was perfect!

Leisure Partner

10/10

Exceptional

09 Jan 2026

Faria

A great and modern hotel with big rooms and english-speaking staff. Very clean, very friendly, and just a great price for the quality you get. Plus you are around major metro stations and bus stops (so transportation around Paris is very easy)

Leisure Self

10/10

Exceptional

08 Jan 2026

Yalda

Great location, helpful staff, great room.

Self

8/10

Excellent

02 Jan 2026

Liliana

Shared spaces and bar were amazing

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Bojan

Stuf was amazing. Specialu Florian. We had a great time

10/10

Exceptional

30 Dec 2025

Matthias

The staff is very friendly and competent!

Leisure Family

10/10

Exceptional

23 Dec 2025

Claire M

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Jonathan

Very clean, staff is attentive and provide excellent assistance. Bar is lovely, breakfast is good and well priced. Excellent value. Will return!

Self

10/10

Exceptional

13 Dec 2025

Mechain

Personnel à l’écoute , très poli . Superbe déco de l’hôtel . Chambre propre . Ajouter des verres dans la chambre.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Sean

Loverly hotel although rooms are small

Self

10/10

Exceptional

08 Dec 2025

Anthony

Got there super early-and my room was ready

10/10

Exceptional

07 Dec 2025

Rene

Great location, great rooms

10/10

Exceptional

04 Dec 2025

Brian

Room was clean, modern and quiet, with a comfortable bed. The breakfast buffet was excellent. A wide selection of food, great coffee and good service from the staff. Super handy to the Gare de Lyon station. We would stay here again.

Leisure Partner

8/10

Excellent

01 Dec 2025

Choo

Cleaning need to be booked via the app.

Business Self

10/10

Exceptional

25 Nov 2025

David

10/10

Exceptional

24 Nov 2025

chris

Good neighborhood, easy check in, lovely bar,

Leisure Partner

6/10

Pleasant

14 Nov 2025

Luis

Definitely to improve cleanliness finding that bed bug at end of our stay had me and my husband all worried. No one wants to take a little friend home.

Leisure Family

10/10

Exceptional

10 Nov 2025

Karlee

I loved my stay! My room was quiet and clean, with everything I needed. The restaurant area was very nice and the staff were great. Everything was controlled by an ipad, which was great (many features, colourful light control, Chromecast streaming). I would stay again in a heartbeat! Note there was construction outside of my room but it was not active while I was there.

Business Self

8/10

Excellent

07 Nov 2025

Einar

8/10

Excellent

06 Nov 2025

Michel

Partner

8/10

Excellent

06 Nov 2025

Michel

Business

10/10

Exceptional

05 Nov 2025

Bryan

Great, friendly staff. Loved the breakfasts, dinners open late and good. Room small but spotless, well-designed and comfortable. Wish there was a gym in the facility.

Business_and_leisure Self

8/10

Excellent

04 Nov 2025

sean

Room was great. Great value for Paris and literally 5 minute wqlk from Gare de Lyon station

Business Self

2/10

Poor

03 Nov 2025

Michelle

Deeply disappointing experience -- hoping management will make this right.

The most troubling part of my experience with this hotel was the complete lack of customer care. When my flight was delayed and I missed check-in, I called immediately to explain the situation. I was only about an hour outside the modification window, and the hotel still had rooms available, yet staff refused to offer any flexibility, assistance, or understanding. There was no empathy or effort to help -- they only cared about keeping the payment rather than the guest experience. Their indifference to my situation was truly astounding.

As for the room itself, it was much smaller than the photos suggest and far below expectations. The sink was located outside the bathroom, and the shower had no mat or anti-slip surface -- I nearly fell. There was also noticeable noise from the hallway and the street, which made it hard to relax.

While the location is well connected by transit, it’s in an area that feels unsafe to walk around at night. Overall a poor value and experience.

I genuinely expected more from citizenM. I hope management will review this feedback seriously and offer a fair resolution, ideally a refund for the night I couldn’t use due to circumstances beyond my control.

Leisure

10/10

Exceptional

02 Nov 2025

melanie

Staff was very helpful. The room is small, but clean and cute with fun details. Enjoyed a drink with a view in the terrace bar.

Leisure Family

10/10

Exceptional

02 Nov 2025

Varnika

Amazing staff, clean and good rooms and excellent service and atmosphere

Leisure Partner

10/10

Exceptional

01 Nov 2025

Florence

Clean and well thought room, great common areas, amazing breakfast.

2/10

Poor

01 Nov 2025

Asis

Room

Business

10/10

Exceptional

30 Oct 2025

Angela

Small but perfectly functional room. Super friendly staff

8/10

Excellent

29 Oct 2025

Elie

Great hotel for on budget trip staff are very helpful location supper great very close to 2 metro station

Leisure Family

10/10

Exceptional

29 Oct 2025

Emanual

Location was fantastic being right outside Gare Lyon. Room was quite nice. Staff were always courteous. Easy to get to all the sights

Leisure Family

10/10

Exceptional

28 Oct 2025

Manuel

Excelente la
Ubicación del hotel y las instalaciones modernas y amplias

Partner

8/10

Excellent

27 Oct 2025

Boris

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Zhou

Happy and helpful staff, very clean, convenient for single traveller

4/10

Poor

22 Oct 2025

Mark

Room size is super small…not worth the price.

Business_and_leisure Partner

6/10

Pleasant

22 Oct 2025

Heyan

I was trying to reach out hotel team to adjust my staying day ahead of it 5 days before I arrived hotel for mistakenly double booking with other hotel but I never heard back anything about it regarding my staying with ending number # 7680 513 reservations… will still see how to sort it out between hotel team and booking App Expedia - or it will be an upset staying for being charged 3 days but actually only 1 day.

Self

8/10

Excellent

21 Oct 2025

Glen

The Service and workers make this hotel. Other than that. Rooms need to be updated, elevators (2) don’t work properly. The food needs improvement. Still, a good stay.

Self

10/10

Exceptional

20 Oct 2025

Gabriela

Clean room

10/10

Exceptional

19 Oct 2025

Andrew

The staff was exceptional, the room was clean and th location- a block from Gare De Lyon- was very convenient.

Leisure Family

10/10

Exceptional

19 Oct 2025

BABAJIDE

Location was great. Close to the train station. Walkable and safe.

Leisure Self

10/10

Exceptional

19 Oct 2025

reynold

The staff were amazing especually Mariam and Florian. Top people who made it enjoyable to come to the hotel

Self

10/10

Exceptional

17 Oct 2025

Umaima

Great hotel, has all that you need and close to the gare de lyon station with lots of shops accessible.

10/10

Exceptional

15 Oct 2025

Wanda

Beds were amazing

10/10

Exceptional

15 Oct 2025

Michele May

Great stay on my short business trip and very comfortable.

Business

10/10

Exceptional

15 Oct 2025

Lisa

Bed was super comfortable, great location easy check in/checkout

Leisure Self

10/10

Exceptional

15 Oct 2025

Philip

good place

10/10

Exceptional

13 Oct 2025

Navaneet

Clean room, great view, friendly staff

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Diamond

the stay was absolutely amazing would definitely recommend. the staff goes above & beyond for guest. traveling was super easy, having the train station literally right at the corner, which was a plus being our first time in Paris. so many places to walk & eat. my girlfriends phone fell underneath the bed & gas to be manually taken apart to get to it; the staff was on top of this issue & retrieved it for us.

Business_and_leisure Partner

10/10

Exceptional

11 Oct 2025

Kamila

Very clean room and comfortable bez

10/10

Exceptional

09 Oct 2025

Lori

Staff went above and beyond. I was in Paris with my husband and another couple. The 4 of us were impressed with the hospitality of the staff. Definitely recommend this hotel.

Leisure Friends

2/10

Poor

09 Oct 2025

George

We have been trying to contact the property since the first day, but they have neither responded to our messages nor taken them seriously. My problem is that the airline canceled our flight at the last minute, so we couldn’t travel to the country. For this reason, I’m requesting the cancellation of my reservation. However, I haven’t received any response from either the property or Expedia Today is a 6th day’s

Leisure Family

10/10

Exceptional

09 Oct 2025

Brian

Right beside train station which bills very handy to go into tourist areas of Paris.

Leisure Friends

8/10

Excellent

09 Oct 2025

Urscilla

Rooms are too small. We were there for 8 days. Sink was clogged we complained but they didnt fix it. Eventually we told them to chage our room that also took 24 hours.

Leisure Family

8/10

Excellent

08 Oct 2025

Joseph

As expected, close to train stations and metro. Enjoyed being able to have breakfast on site to start our day. Wish we had easier access to coffee or tea at any time.

Partner

10/10

Exceptional

07 Oct 2025

Gary

Very cool place to stay. Staff was amazing, room was a little small but really cool. I liked and enjoyed it. I'll definitely stay there next time I'm in Paris again. I had a lot of fun there.

Business_and_leisure Self

4/10

Poor

06 Oct 2025

Daniel

The room was clean

Leisure Family

6/10

Pleasant

06 Oct 2025

sally

Perfect for an early train from Gare de Lyon and hiring bikes to see Paris.
Room very small and walls on three sides of the bed so the two of us slept sideways.
Clean and bright but less on tech and more on basics (eg glasses) would be an improvement.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Angela

Very friendly staff, super convenient for Gare de Lyon.

Leisure Self

10/10

Exceptional

03 Oct 2025

Hector

Nothing

Partner

8/10

Excellent

29 Sep 2025

Richard

I really enjoyed my stay at citizenM Paris Gare de Lyon. The hotel is stylish, modern, and comfortable – exactly what I wanted. While the rooms are compact, they’re cleverly designed and more than enough for a city break. It was also very quiet, and I slept well throughout my stay.

The staff were genuinely friendly and attentive, which made a big difference. The common areas are chic yet comfortable, with plenty of space to relax. I also had an oat milk latte in the restaurant that was excellent.

The shower was warm with great water pressure, and the toiletries provided were high quality – much better than what you usually get in hotels at this price point. Overall, it’s basic but done very well, and offers great value for money. I’d definitely recommend it and would happily stay again.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Amanda

Long weekend in Paris for teenage son birthday. Room spacious& clean looking.
Unfortunately the room was freezing at night. Called down to reception at 00:40hrs on first night due to cold, she offered to move rooms or give extra blanket. 2 phone calls & 20mins later we got an extra duvet. Still freezing. Had to sleep back to back with 2 duvets all 3 nights. Temperature was adjusted on iPad & made zero difference for 3 nights. What’s the point in having a spacious modern room but it’s freezing? And we are from Scotland! Shower was lukewarm first morning but fine rest of the time. Water pressure not great. All else fine.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Jackie

Excellent hotel, great staff and oerfect location for gare de lyon.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Hadi

Good jotel

4/10

Poor

27 Sep 2025

Daniel

This is the third time I am a guest in this property. The previous times I was happy to give it a good review. The rooms are tiny but the beds are really good as well as the shower and it is very conveniently located.
However this time we had a bad experience. We booked the room for 2 nights.
We were exhausted when we arrived from a train ride, the room was freezing but I did turned the heater on thinking that the room was going to warm up during the night. Well it did not, so I cannot tell you the pleasure of showering in a cold room in the morning. We did let know the front desk they came and witnessed the freezing air coming into the room through the fan instead of warm heat , and they said that they could fix that from their computer .At night when we came back no heater again . They offered an extra blanket or to change room . We were too tired to drag our bags so we took the blanket and spend another night and morning in cold .
We end up spending 2 nights in the cold after spending close to $1000 for the 2 nights . What was the most infuriating thing was that in the morning the guy at the front desk said he couldn’t allow more than 15 minutes past the 11 am checkout time . After all of that ! When I told him that after spending 2 nights in the cold he could allow a bit more time he said he would let the manager know about the heater , like they did not know .No word from management yet.
The entire thing was so miss managed. Proper heating is basic for a hotel .

Leisure Family

6/10

Pleasant

23 Sep 2025

dean

Charged city tax before and after my stay?
Small rooms

Leisure Partner

8/10

Excellent

20 Sep 2025

Randall

Room layout is excellent for such a small footprint. Dining/ bar area is efficient. Electronic controls are excellent. Outsourced laundry is total crap; the link doesn’t work.

Leisure Family

10/10

Exceptional

20 Sep 2025

Emeka

Great nice place!

Business_and_leisure

6/10

Pleasant

17 Sep 2025

Hamid

Rooms are very small. But service was great.