Hotel Blanco Tulum Adults Only

Mexico , Riviera Maya / Playa del Carmen
TULUM, Av Coba Entre Gama Oriente Y Asteroide
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100 reviews shown

6/10

Pleasant

27 Apr 2026

Elizabeth

I booked Blanco months ago and when I arrived they said the hotel was under construction so they gave me a room at a hotel around the corner which was definitely not as nice. My windows didn't lock, my door didn't lock, they didn't offer free bikes and the bed was terrible. I would have booked elsewhere had I known.

Partner

10/10

Exceptional

22 Apr 2026

Yane

We enjoyed our stay breakfast was good the rooms AC was good, staff was friendly

Partner

10/10

Exceptional

20 Apr 2026

Franchine

Breakfast was meeeh. You can have breakfast somewhere else.
Property was cute and clean. Very convenient and accessible to the city.

Self

8/10

Excellent

14 Apr 2026

Maha Rukh

Clean room

8/10

Excellent

23 Mar 2026

Andrea Fernanda

El hotel es bastante limpio, la ubicacion es buena y el desayuno esta muy bien servido, creo que el precio es bastante bueno por todo lo que se ofrece y si me volveria a hospedar aqui. el unico problema fue que el wifi no llegaba a nuestra habitacion pero fuera de eso todo increible.

Partner

10/10

Exceptional

06 Mar 2026

Eduardo

Excellent Location

Partner

4/10

Poor

14 Jan 2026

Farris

Front Desk was rude at times. I was not allowed guests after midnight. I've never been to a hotel where guests were not allowed, especially when there were parties in other rooms next to mine. I was told I'd be charged if I had company after midnight.

Breakfast was ok, but hard to find. If your visiting for the first time you probably want to eat at your hotel and not walk around tulum looking for another hotel that you are supposed to have your breakfast at.

Room and location is nice, that's about it but there are far better options. I would not recommend this hotel if you're a tourist.

Business Self

10/10

Exceptional

12 Jan 2026

JOSE

Great Location, Price, Amenities, staff, room! Gladly surprised! I even stayed longer then the planned.

Leisure Friends

8/10

Excellent

10 Jan 2026

amir

The hotel was nice and clean
Staff very friendly
Only the problem was sound coming from corridors and other rooms was so loud .

Leisure Self

6/10

Pleasant

30 Dec 2025

Viviana

The young lady at the front desk was amazing. The linen should be changed. Breakfast was OK.

8/10

Excellent

22 Apr 2025

Salvador

Front desk polite people
A little bit durty some Parts

10/10

Exceptional

20 Feb 2025

Valentina

Esta en frente de un super mercado, las habitaciones son súper comoda y esta súper bonito el hotel.

Leisure Family

4/10

Poor

26 Feb 2024

Georges

A nightmare… avoid !!!

The attitude of the two girls at the reception of this hotel extremely disappointed me. When I arrived I wanted to go to the bathroom and they sent me to the 3rd floor and the elevator didn't even work. To finally open a WC available a few steps away in reception. Also, on the second day I had a problem with one of their very used bikes…..And they tried to make it look like it was me who broke the bike….I noticed an attitude negative towards them, instead of trying to solve the problem. They practically accused me that I was the one who broke the bike! the room is old and there were women's black hairs on the floor… the TV doesn't work well… A nightmare! avoid!!!

Self

8/10

Excellent

19 Feb 2024

Luis Agustín Sancha

Some areas of The hotel are still in under construction and the streets around are the same and there is no parking lot you have to park on the street

4/10

Poor

03 Dec 2023

Suesia

Broken bathroom tap, construction on the hotel side makes a terrible noise. Full of mold throughout the hotel and inside the rooms there are some areas with mold. The location is great for anyone interested in going to the cenotes. Tulum does not have public beaches so if you want to go to the beach it is better to choose a hotel by the sea.

Leisure Partner

2/10

Poor

16 Sep 2023

Amber

Absolutely terrible.

8/10

Excellent

30 May 2023

Sasha

I stayed in Hotel Blanco Tulum for my bithday and I had an amazing time!!
Hotel was clean, the room had AC and was right the way I wanted it.
The staff was really nice and accomodating. They made a very nice surprise for me on my day and they added a very personal touch.
The bartender, Lucas, made very good drinks ant the pool was very relaxing.
As a solo woman traveler I felt safe and it's a very important aspect of my trip.
I struggled a little with communicating with the staff since I am not fluent in spanish.

Leisure Self

6/10

Pleasant

13 Apr 2023

Ariana

Locación buena, sin embargo tomar MUY en cuenta que el hotel está junto a un bar/restaurante y todas las noches son super ruidosas. Frente al local hay un supermercado y varios lugares de comida para visitar.

Es necesario rentar ATV, scooter o auto para conocer las zonas.

Leisure Friends

10/10

Exceptional

25 Feb 2023

Danyely

The staff was so nice! they made my stay enjoyable. I traveled with the worst people to tulum and the staff here made me feel so welcome. The food was so good too and the drinks had me not caring how much I was getting burned in the rooftop pool hahaha. Only thing is I wish the pool closed later. I felt so safe here and the security guard was also so nice! I’ll be back!

Leisure Friends

4/10

Poor

01 Feb 2023

Giulia

Disappointing, look somewhere else.

This stay was really disappointing, for the location, cleanliness, and staff. First, the pictures (especially those of the pool area), make you think of a much wider and peaceful place than it actually is. Secondly, the bed sheets in the room had stains, the towel I was given for the swimming pool also had stain, and the towels in the room had stains as well! Moreover, only one of the three girls I spoke to at the reception could speak a decent English. One of them, in the morning, seemed like she still had to fully get up: I told her that I would like to get and pay for breakfast, and she took 1/2 minutes without saying anything nor looking at me, to then show me on her phone a Google translation saying \"Breakfast is not included in your stay\", and I had to improvise Spanish to let her understand I was willing to pay to add it. Last but not least, I knew my checkout was at 12pm. Since no one knocked at my door, I was still in the room at 12:15, obviously ready to leave. I got a reminder call from reception, and I went there immediately to check out. There, the girl, (in Spanish!) informed me that I would have had to pay 200 pesos for a late check out, which of course I did not accepted and she then said it was fine. Overall the stay was disappointing and the staff I met unprepared.

Self

10/10

Exceptional

22 Nov 2022

Jose

Muy limpio excelente servicio a la entrada de Tulum frente a supermercado no tiene estacionamiento, acogedora pequeña área de alberca en el techo

Leisure Partner

4/10

Poor

04 Aug 2022

Guillermo

Near where I wanted to be, elevator not working, pool not that clean, hear shooting outside and hotel recommend to stay in hotel that day, didn’t feel safe

Leisure Friends

8/10

Excellent

10 Jul 2022

Tracy

Staff was helpful and friendly. Rooms were cute, bed was really firm tho.

Business_and_leisure Partner

10/10

Exceptional

28 Jun 2022

John

Perfect location in Tulum with a bar, restaurant, rooftop pool, and less than 5 minute drive to everything. Easy parking with a convenient Chedraui superstore across the street. Staff are amazing at this property!

Leisure Friends

10/10

Exceptional

12 Jun 2022

Ruth

Really loved our stay here. Staff was absolutely wonderful!

Supermarket across the road which was very convenient and location was between city centre and beaches so we were pretty happy! :)

Leisure Friends

10/10

Exceptional

27 May 2022

Andre

Loved my stay

Leisure Family

8/10

Excellent

21 May 2022

Juan

good location

Leisure Partner

8/10

Excellent

14 May 2022

Alejandra

The pool area needs an update and the pool towel need new ones

Leisure Friends

8/10

Excellent

10 May 2022

Danny

Wasn’t the greatest place in the world but definitely not upset with my choice to stay here. Clean, friendly/helpful staff, the bar & there staff were great as well. Lot of construction going on on the street but not the hotels fault. I wouldn’t say walkable but in a convenient location from the downtown activities & not too far from the beach. Plenty of taxis when you step out the hotel. Plenty of bike rental places. So overall easy to get around Tulum from this location. You won’t be mad about this one… oh and pool on roof not big but still very cool

Leisure Partner

2/10

Poor

04 Mar 2022

Princesslinda

The property needs to be upgraded.It’s not sanitized nowhere in the hotel.I got tickets to get drinks by the pool every time I went there no bartender was their and the pool was murky and dirty. I had problems with my room being dirty and a lot of mosquitoes.I complained they did change my room for one night.The sheets was dirty the receptionist was not very helpful that night.Seems she had an attitude but the next morning we had an excursion which we had to leave our bags for the new room they changed me to.I did come home to my stuff in a cleaner room and decorated for my birthday.The only thing about the new room was ants.I did appreciate the birthday decoration being done and the rest of the staff was way more nicer and helpful that I came in contact with for the rest of my stay.Overall the hotel needs more updating and to be more sanitized and cleaned throughout the day.

Leisure Friends

2/10

Poor

18 Feb 2022

naomi

Shower didnt get hot & was stopped up. Cut shower on left out restroom to get clothes and stuff went back in restroom & it was flooded. Took them 1.5hours to fix issue at 12 at night

Leisure Partner

10/10

Exceptional

29 Jan 2022

teale

great stay at hotel blanco

hotel was great very clean and nice bar and massages on location

Partner

6/10

Pleasant

15 Dec 2021

Alicia Michelle

The beds were horrible to hard

Leisure Family

2/10

Poor

04 Dec 2021

Christopher

The noise from construction on one side and noise from the main road on the other side make it unsleepable. Like really bad. Also I've stayed in hostels that are nicer, don't let the pics fool you.

Leisure Self

10/10

Exceptional

02 Nov 2021

Matthew

Nice friendly staff.. very clean and comfortable room..I will definitely stay again when I next visit Tulum Mexico

Partner

2/10

Poor

17 Oct 2021

Jose M

Nothing

Leisure Partner

2/10

Poor

11 Oct 2021

Karina

Construcción

8/10

Excellent

26 Sep 2021

Suzette

The location is excellent, convenient, and plants and pool were really nice. The negative was the fact I needed to ask them to change my sheets, most of the bedding & towels were stained, they tried to say I stained them !

Leisure Friends

8/10

Excellent

23 Sep 2021

Juliana

So beautiful

Partner

8/10

Excellent

21 Sep 2021

Bryan

Great stay. People friendly. Restaurant is OK. Please, don’t charge for 1 cup of ice.

Partner

10/10

Exceptional

22 Aug 2021

Verified traveler

The rooftop pool was very pretty and Selene at the front desk was super nice.

Leisure Friends

6/10

Pleasant

22 Jul 2021

Verified traveler

It’s a nice hotel for a short stay. It was good for our one night stay. Beds are very uncomfortable!

Leisure Family

4/10

Poor

11 Jul 2021

Verified traveler

Noisy!
You can hear the music from the hotel restaurant from 8am to 11pm all day all days! They dont care..
If you want to work or rest in this hotel, forget it.

Business_and_leisure Self

8/10

Excellent

07 Jul 2021

Verified traveler

excellent location. Friendly staff

Leisure Partner

10/10

Exceptional

03 Jul 2021

Verified traveler

Very good location, comfortable room, friendly staff and nice rooftop area. Lots of construction still happening around the hotel, but thats everywhere in Tulum. Did not affect our experience at all. Great place to stay.

Leisure Partner

10/10

Exceptional

26 Jun 2021

Verified traveler

Hotel was very clean, nice room and friendly staff. They helped us book reservations for anything we needed. Would definitely stay again.

Leisure Partner

10/10

Exceptional

10 Jun 2021

Verified traveler

Nice place. Loved the rooftop pool

Leisure Partner

10/10

Exceptional

09 Jun 2021

albert

5 star

Great place

Friends_and_family Friends

4/10

Poor

06 Jun 2021

Verified traveler

Having stayed here before I liked the standard spacious room, equipped with plenty of storage room. Everything had its place and tucked into closet space so it wasn’t in anyone’s way. A/C was a life saver. Oh but what six months difference does. Construction stared at around 7 am went until 4:30 pm and loud! The room TV didn’t work have the time and neither did the wifi. We called maintenance but every time we tried they told us he had gone home for the day, this was about 4,5 pm. Not a real priority for them to send someone up first thing in the morning to fix what we had requested. We had multiple times we’d be lucky if we got two large clean towels, even when they were noticeably dirty. This time around Hotel Blanco was subpar.

Leisure Partner

2/10

Poor

25 May 2021

Verified traveler

This property doesn’t have an ice machine. Elevator was broken. Door lock broken. Screen door broken. Roof top pool was dirty. Bathroom smelled like a dirty sewer. The front desk girls are young and clueless to things. The manager wasn’t helpful with any complaints. Bed was very hard felt like sleeping on bricks. Not a good experience.

Leisure Family

8/10

Excellent

11 May 2021

Verified traveler

We enjoyed our stay at Hotel Blanco. The staff was extremely helpful with local places and things to do. The cafe downstairs had good food. Overall, we enjoyed our stay, the only thing we noticed is we didn't always get a hot shower, sometimes they were cold, other than that - everything was great.

Leisure Partner

10/10

Exceptional

25 Apr 2021

Verified traveler

I love this place. My group of four spent 3 nights and 4 day here. We chose the all

6/10

Pleasant

22 Apr 2021

Verified traveler

Hotel Blanco is absolutely a great place if your in and out not some place you go if you like to sleep in or like to snuggle is bed. The beds are extremely hard, and there was construction. I know construction is not there fault but we were right across from it and waking up at 7am on vacation not pleasant. There is absolutely no parking on the property so you have to park across the street at the grocery store. Which can be nerve wrecking as the front desk staff mentioned it may be towed. But the staff were super friendly and helpful.

Leisure Partner

10/10

Exceptional

13 Apr 2021

Bernardo

There was construction next door and no coffe for the coffee machine. Hotel front desk recommended we buy coffee to make in the room

Partner

6/10

Pleasant

05 Apr 2021

Verified traveler

Bed not comfortable

The bed was very, very, firm. It was uncomfortable to sleep on especially the first 2 nights. Could also have used an extra blanket instead of the AC

Self

6/10

Pleasant

05 Apr 2021

Verified traveler

The hotel is relatively new. We couldn't check in early and the front desk girl was vey nice and left our loggage in the front desk. But when we went to the room, the shover and sink was plug. took care . However the secon asistant at the front desk was outside with firends, was very rude and quiet francky horrible person. Overall, if I can fined anothe hotel for the same price I do it.

Business_and_leisure Family

10/10

Exceptional

30 Mar 2021

Verified traveler

They did have construction at the hotel nextdoor and they share common walls. Construction starts at 7am so we had to move rooms to the opposite side of the hotel. Mariza at the front was amazing and so moved us immediately, she took great care of us all week, what a great group of people.

Leisure Partner

8/10

Excellent

29 Mar 2021

Verified traveler

Great customer service from staff. Location was good lots of places for dining smoothies cafes etc. Beds were like sleeping on concrete.slab quite literally. Rooms were very clean though.

Leisure Friends

2/10

Poor

26 Mar 2021

Verified traveler

Being woken up at 8am from jackhammers and sledge hammers is not very pleasant while on vacation! The property has massive Cindy happening around it and it is unbearable. No parking on site. Must park in a supermarket across the street and cross a busy highway. There are no wash rags on-site. We checked out a day earlier and went to a resort. Never again

Leisure Partner

10/10

Exceptional

24 Mar 2021

Verified traveler

Hotel BLanco staff and location PERFECT!!!!!! its so centrally located you can literally walk to everything , beach included!!! the shuttle to return to airport was late and never came but the staff fixed it IMMEDIATELY! they got us a taxi ubt we technically still paid for it bc we booked shuttle.

Leisure Friends

10/10

Exceptional

22 Mar 2021

Verified traveler

Great staff. Note the hotel does not have parking.

Leisure Family

10/10

Exceptional

16 Mar 2021

craig

Place was amazing and the front desk staff was excellent helping make plans for the day or night! A bit further from the beach but easy enough to get to. Would highly recommend

Partner

10/10

Exceptional

11 Mar 2021

Verified traveler

I stayed here and really enjoyed the bar and caffe on the property.

Business_and_leisure Friends

4/10

Poor

23 Feb 2021

Verified traveler

I wouldn’t stay there again because it’s noisy you can hear everything from the other rooms. Also there’s construction going on, if you want to sleep in you really can’t. Also the pool it’s dirty.

Business_and_leisure Partner

8/10

Excellent

27 Jan 2021

Madelyn

Located in a very central area. Everything was walking distance.

Leisure Partner

2/10

Poor

19 Jan 2021

Verified traveler

Checking was disappointing. the young lady in the front did not explain how breakfast worked (since i paid for breakfast with me reservation). the waiter who helped me didn't even bother asking if i was a guest at the hotel. apparently guest who included breakfast in there stay had a different menu for breakfast. so they wanted to charge me for giving me food from the wrong menu. they told me that every morning i had to check in with front desk to get my free breakfast voucher. the next day i did as they said and the lady there said my stayed did not include breakfast. i told her i had reserved a presidential room and on my reservation said breakfast included. she made me wait until she \"researched it\". the following day i didnt even bother i paid to eat breakfast somewhere else. the experience was horrible. The staff need better training and actually act like they appreciate there customers. the room was nice and spacious. that is the only good thing about this place. there is no parking available, so they tell you to park across the street in the shopping center parking lot. your car is sort of safe there. if you're not worried of getting it towed or breaking into. i do not recommend this location. good location and nice rooms, but the staff needs better training. i did not feel welcome at all on my vacation. they didn't even tell me about the WIFI i had to search all over the room for it and the code. the signal was bad i skipped it and used my own mobile hotspot.

Leisure Partner

10/10

Exceptional

11 Jan 2021

Verified traveler

Staff was extremely helpful. I’ve got nothing to complain about except for the fact that towels are given a bit humid as well as the sheets. The cleansing staff doesn’t dry them well so I had to sleep with sheets and dry myself with towels that smelled like humidity. Other than that, I loved the hotel. I loved the vibe of it and the kind of people that work there.

Leisure Friends

6/10

Pleasant

09 Jan 2021

Juan Gabriel

There are still some areas to improve in this hotel. Service and property conditions require to be reviewed to have a nicer experience. Nowadays there is a construction undergoing that make it noisy. Location can be attractive but all depends of your plans.

Leisure Friends

8/10

Excellent

03 Jan 2021

Verified traveler

Pros: This hotel is close to the main street where you will find restaurants and more. The facilities are very nice which make for a luxurious feeling stay. The staff are very friendly. There is wifi, but it is spotty.

Cons: Apon arrival there was a lizard in our room, to which the staff said \"well youre in mexico\". I understand Im in mexico and have no problem with critters.. I just would prefer not to sleep with them, which I feel is reasonable. This made me very uncomfortable as the lizard disappeared between a crack in the wall with the possibility to emerge again at any point.

When I asked for my bed linens to be changed I was brought one flat sheet (no blanket, no top sheet, no pillow cases) and was told they dont have extras. So you mean to tell me a hotel doesnt have extra sheets? This is concerning and leads me to believe they do not change the bed linen between guests.

Each day my partner and I requested beach towels and would bring them back at the end of the day. One day the staff said we couldn't get more towels because we already had 4, which was not true because we returned our towels every day. I would be careful to make sure the staff marks off when you return the beach towels, otherwise they will try to charge you for them.

Leisure Partner

10/10

Exceptional

26 Dec 2020

Mia

Accommodations were exceptional! People were very friendly and welcoming!

Friends_and_family Friends

8/10

Excellent

26 Dec 2020

Verified traveler

El hotel está muy bien situado, cerca del centro de Tulum y a unos 20 min en bici de la playa pública. El hotel es nuevo y limpio, con cama grande y confortable. Tiene un bar junto a la recepción y la música está hasta las 11:00 pm. Hay que tenerlo en cuenta en caso de querer descanso absoluto. Hay también unas obras cerca, pero no estuvieron activas durante mi estancia.

Leisure Self

10/10

Exceptional

21 Dec 2020

Verified traveler

Excellent hotel.

Friends_and_family Friends

6/10

Pleasant

17 Dec 2020

Jaclyn

Great value but don’t stay in room below pool

Good price but don’t stay in room below pool. The pool jet is very loud in the room.

Self

8/10

Excellent

11 Dec 2020

bobby

Nice, new hotel in town.

Nice, new hotel in town but not far from the beach. Nice pool on roof. Bike to beach. Construction in a lot of areas.

Self

10/10

Exceptional

09 Dec 2020

Ledrew

Great Time

I really loved how clean and cost in proximity to attractions the hotel was. I was able to switch my room to a larger room mid-stay, with no complications. I was basically on top of the lobby. The music didn't give me from a good night's rest either. At the price I paid, I could've and would've paid double if necessary. I plan to return.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2020

Douglas

Great Location and place to disconnect!

Check-in process was nice and easy, was in my room in 10-15 mins once I arrived. The room was big, can fit 4 people comfortably. Wifi went in and out but not a big issue since I had gone down to disconnect and relax. If you wanted peace and quiet, this isn't the place as the music from below is loud and there is early morning construction. Not an issue for me but might be for others.

Self

4/10

Poor

05 Nov 2020

Sandro

I wouldn't recommend anyone staying at this place for at least another year,big construction next door, noise started from 6:45 am , drilling, hammering , building another hotel I guess.
Internet is very bad ,tv doesn't work , bathroom door lock was broken, new hotel,nice property but employees don't know how to deal with customers,some customer skills needed for sure (we worked in the same industry for 22 years )
We just mentioned upon check out all the issues , never asked for money back,no one cared , we were thinking to stay 2 weeks but luckily booked 1 night to see if we like it and I am glad we did that !!!

Partner

4/10

Poor

31 Oct 2020

Verified traveler

Loud music and uncomfortable bed...

Very loud music from the bar in front of the room and extremely uncomfortable hard bed...

Partner

2/10

Poor

18 Oct 2020

Verified traveler

TERRIBLE TV NOT WORKING MAJOR CONSTRUCTION ALL DAY

Hotel looks nice. Unfortunately when we arrived they put us in someone else’s room with chips food etc. still in there but we were confused because the bed was made. At least they moved us to another room which had trash on balcony. HUGE LOUD CONSTRUCTION right next-door building new hotel. You could not hear yourself think at all during the daytime with jackhammers etc. Noise carried straight through due to open design. No refund or apology. The CABLE TV DID NOT WORK THE ENTIRE TIME. They said the whole area was down but when we changed hotels a few blocks away the TVs there worked just fine. So they lied to us! We had to watch YouTube videos for entertainment which we tried to stay out of the hotel as much as possible due to the construction. Also the POWER WENT OUT for a few hours and there was NO RUNNING WATER for that time either. Apparently this happens often! It was early evening and getting dark when it came on but in the heat of the day or at night this would have been a disaster. And no refund of any kind or apology. Will not return! We pretty much had to plan our entire time outside of this place to avoid all of the noise and problems.

Partner

10/10

Exceptional

05 Oct 2020

Eduardo

Bad storm in Tulum (Oct 04th, 2020)

When i arrived in the middle of a bad storm for my check in at the hotel with no water and no electricity in town, Laura from the front was kind as well as the other front desk agent lady (sorry i do not remember her name) and explained to me about the whole situation and gave me the option to check for another place to stay. With very bad and dangerous weather out there i decided to stay and i am very glad that i did, few hours later the power and water came back and i had a very nice stay, my room was very comfortable!
Thanks.

Self

10/10

Exceptional

01 Oct 2020

mariana

Nice place!

Increíble!!

Friends_and_family Friends

8/10

Excellent

27 Sep 2020

mariemma

Lovely property, excellent location, mattress could be better.

Partner

10/10

Exceptional

17 Jul 2020

Verified traveler

The pool was everything and the property was nice!!!!

Leisure Friends

10/10

Exceptional

09 Mar 2020

Verified traveler

Great staff, beautiful roof deck & pool, nice location between town & beach.

Leisure Family

8/10

Excellent

08 Mar 2020

Verified traveler

Very clean, nice rooms and bathrooms. The staff is very courteous. Overall it was a pleasant stay.
Unfortunately the design with balcony on the internal courtyard leads to a lot of noise when thoughtless guests come in and out talking loudly and slamming doors even late at night.
The internet connection is also frustrating because it comes and goes making very difficult to use.

Business_and_leisure Partner

8/10

Excellent

03 Mar 2020

Verified traveler

The problem started when we asked for extra towels. We checked in the night before, but we didn’t need our room cleaned the next morning. So Jessica at the front desk brought us towels and said that we needed to let them clean the room because they don’t give out clean ones. She asked for our used towels back in order to give us new towels. 2 minutes later she called the room and said there is makeup on the towels and that we would be charged if housekeeping can’t clean them. These are basic white towels. Nothing fancy. One of them was literally unraveling at a seam. Fast forward two days. We go to check out and she calls housekeeping and tells us they couldn’t clean the towels. This makes me wonder how they’re even cleaning the towels in the first place. Makeup is not difficult to remove. And we can’t be the only people in the world to get makeup on towels. Then she says we have to pay 400 pesos (20 usd). For two ratty towels? Ridiculous. There’s no way those towels cost more than a few of dollars. But this isn’t what bothered me the most. So then I asked how much the towels are each. She said 200 and 200 (10 each). I told her that didnt make sense that a big towel is 10 and a small face towel is 10. We then had to remind her that we gave her one big and one small towel. Not 2 big. So then she said ok then I have to charge you 15. The whole thing was disrespectful and brought the class of the hotel down. I would have asked to speak to a manager but we had a bus to catch.

Leisure Friends

10/10

Exceptional

02 Mar 2020

Verified traveler

Great place!!! Its really close to the beach and beach clubs!! Just consider it doesn't have a parking lot!!!

Leisure Friends

8/10

Excellent

03 Feb 2020

Jeni

The property was in a good area close enough bike ride to the beach and a close walk to Tulum city centre. Would have been nice in the rooftop area had cabana’s and a bar.

Leisure Partner

6/10

Pleasant

01 Feb 2020

Daniel

Property is very nice! The stuff is very friendly,, however it lucks fines , no extra pillows, the sheets smell and everything closed after 9 pm! They were obsessed about checking us to see if we stole any items from the room at our departure. We needed to go and left. They wanted us to wait, the room is nice but bare !!
However they were very attentive and almost felt bad for doing this !!

Business Partner

8/10

Excellent

26 Jan 2020

Verified traveler

We only spent one night here. It was clean and nice but pretty far away from the main town. There was no place for us to get clean water to refill our water bottles, just tiny plastic bottles in the room, so not exactly eco friendly.

Leisure

8/10

Excellent

26 Jan 2020

Wonbin

decent hotel

Nice location, clean HOTEL which is really hard to find it in Tulum..

Partner

6/10

Pleasant

23 Jan 2020

Verified traveler

+ brand new hotel with clean, minimal rooms
+ good location: across from a grocery store (Chedraui), on the way to the beach & close to town
+ friendly and helpful staff
+ small but nice rooftop
+ fast wifi
+ prompt service when dealing with maintenance issue

- walls are VERY thin - can hear people talking above/ beside you, hear housekeeping cleaning (radios), hairdryer next door etc. Suggest providing earplugs for guests
- mattress was incredibly hard, never slept comfortably
- no coffee provided to make use of machine in room (small personal detail)

Leisure Self

10/10

Exceptional

22 Jan 2020

Kim

Staff is amazing, so friendly and knowledgeable of the area. Convenient location close to the downtown core and an easy walk/bike ride to the beach.

Leisure Friends

6/10

Pleasant

10 Jan 2020

Orcun

It was a clean and very new nice hotel but the there is no room service and too much voices around.

Leisure Friends

8/10

Excellent

01 Jan 2020

Miki

Great new hotel - however they need sole time to setup their hotel culture as they opened just 1 month ago. Staff is really very nice!

Leisure Partner

10/10

Exceptional

10 Apr 2026

reyna

Todo muy bien incluye desayuno el lugar muy bonito hay ruta directa ala playa renta de bicis la alberca muy bonita igual que las habitaciones nos gusto mucho

Partner

6/10

Pleasant

03 Apr 2026

Grecia Irais

El lugar cuenta con una gran ubicación pues tienes de todo tipo de establecimientos a la redonda así como transporte público y taxis.

El desayuno del hotel se sirve en un lugar cercano, y aunque es bueno, hay que hacer fila para que te asignen mesa pues es muy pequeño y las meseras no se dan abasto.

El hotel tiene todo lo necesario para una estancia cómoda, las habitaciones son amplias y con aire acondicionado. La alberca es pequeña pero luce muy linda y limpia.

Lo que deja mucho que desear es que no respetan los beneficios de Expedía VIP y querían que pagara por ello, pese a que está ofrecido en el sistema y se llamó para corroborar que así fuera meses atrás.

El bar del hotel estaba clausurado y da un mal aspecto pues no se sabe a qué se debe.

La atención de la recepcionista Ana fue lo más destacado, nos ayudó mucho con sus consejos y siempre se puso en nuestros zapatos .

Partner

10/10

Exceptional

26 Mar 2026

Cozbi

Buy bien todd

Business

4/10

Poor

28 Jan 2026

Patricia

La ropa de cama se veía sucia o percudida, le pedí a la camarera por favor las cambiara pero no estoy segura que haya puesto unas limpias, las toallas se veían sucias, no parecía hotel turístico, personal muy amable

Leisure Friends

8/10

Excellent

10 Jan 2026

STEPHANI

Muy bien todo

Friends_and_family Friends