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Hotel Palazzo Martinelli Dolfin

Venice (and vicinity) · Italy

Sestiere Santa Croce 420AView location

8.2/10Excellent188 Reviews
Cleanliness9.0/109.0
Service8.0/108.0
Comfort8.4/108.4
Condition8.2/108.2
Neighborhood5.6/105.6
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Palazzo Martinelli Dolfin

With a stay at Hotel Palazzo Martinelli Dolfin, you'll be centrally located in Venice, within a 5-minute walk of Grand Canal and Piazzale Roma. This hotel is 0. 6 mi (1 km) from Port of Venice and 0. 6 mi (1 km) from Ca' Foscari University of Venice.

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access. Featured amenities include multilingual staff and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Buffet breakfasts are available daily from 8:00 AM to 10:00 AM for a fee. Make yourself at home in one of the 14 air-conditioned rooms featuring LCD televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless Internet access is available to keep you connected.

Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Read more about this hotelShow less

With a stay at Hotel Palazzo Martinelli Dolfin, you'll be centrally located in Venice, just a 3-minute walk from Piazzale Roma and 5 minutes by foot from Grand Canal. This hotel is 0.6 mi (0.9 km) from Port of Venice and 7.5 mi (12.1 km) from Lido of Venice Beaches.

Make yourself at home in one of the 11 air-conditioned rooms featuring LCD televisions. Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Featured amenities include express check-in, express check-out, and multilingual staff.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 7:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators No alcohol served onsite No alcohol allowed onsite No front desk Guests will receive an email with special check-in instructions Guest will receive an email before arrival 7 days Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
    • A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
    • A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • Alcohol is not served or permitted at this property.
    • Contactless check-out is available.
  • Special Instructions
    There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. \nGuests will receive an email within 7 days before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/. Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city. Guests must contact this property 7 days in advance to arrange check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 15 per person
    • Nearby parking fee: EUR 50 per day (984 ft away)
    • Crib (infant bed) fee: EUR 30.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    English

    Italian

    French

    Spanish

Nearby attractions

Piazzale Roma 0.3 km / 0.2 mi
Grand Canal 0.4 km / 0.3 mi
Scuola Grande di San Giovanni Evangelista 0.7 km / 0.5 mi
Campo Santa Margherita 0.7 km / 0.5 mi
Zattere 0.8 km / 0.5 mi
Scuola Grande di San Rocco 0.8 km / 0.5 mi
Maritime Station 0.8 km / 0.5 mi
Scalzi Bridge 0.9 km / 0.5 mi
Port of Venice 0.9 km / 0.6 mi
Basilica di Santa Maria Gloriosa dei Frari 1 km / 0.6 mi
Ca' Foscari University of Venice 1 km / 0.6 mi
San Toma Waterbus 1 km / 0.6 mi
Palazzo Foscari 1 km / 0.6 mi
Tronchetto Waterbus Stop 1 km / 0.7 mi
Palazzo Pisani Moretta 1.2 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 11
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Multilingual staff
  • Lift access
  • Terrace
  • Non-smoking establishment
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE DELUXE CANAL VIEWJUNIOR SUITE • DELUXE CANAL VIEWJSU.DX-VQ

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE DELUXE CANAL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE CANAL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DX-VQ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR WITH VIEWSSUITE • SUPERIOR WITH VIEWSSUI.SU-WV

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    SUITE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CANAL VIEWDOUBLE • CANAL VIEWDBL.VQ

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    DOUBLE CANAL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CANAL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VQ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    DOUBLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DELUXEJUNIOR SUITE • DELUXEJSU.DX

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIORJUNIOR SUITE • SUPERIORJSU.SU

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DELUXE WITH VIEWSJUNIOR SUITE • DELUXE WITH VIEWSJSU.DX-WV

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIOR WITH DOUBLE BEDJUNIOR SUITE • SUPERIOR WITH DOUBLE BEDJSU.DB-SU

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DELUXE TWO BEDSJUNIOR SUITE • DELUXE TWO BEDSJSU.2B-DX

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Hotel Palazzo Martinelli Dolfin

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Palazzo Martinelli Dolfin

8.2
Excellent
188 Reviews
Cleanliness
9.0 /10
Service
8.0 /10
Comfort
8.4 /10
Condition
8.2 /10
Neighborhood
5.6 /10
Amenities
7.6 /10
75 reviews shown
2/10
Poor
10 Jul 2026
Andres
This hotel is presented as a smart hotel but it is not, there is nobody available to provide support during night time unless it is an emergency. One night AC stopped working, we tried to contact support via WhatsApp without success, had to call a number in Venice but the lady that answer the phone did not not provide any support, we had to spend the night without AC and the room was extremely hot, I would not recommend this hotel to anyone
10/10
Exceptional
05 Jun 2026
Fabiola
Excellent location, near water taxi and bus lines. Property manager quick to answer any questions or concerns. Room was clean and fresh. Codes were sent on a timely manner and before the posted check in time.
Family
10/10
Exceptional
15 Apr 2026
Gemma
we arrived after 10pm so was dark , we were stood almost outside the front door yet missed it , there is a sign on the wall with the hotel name but the easiest way to see it at night is to look up for the 1st floor balcony the entrance is directly below it, there are no other balconies in the row, putting the code in it worked first time , the pre arrival communication from the hotel was excellent with all the information needed via WhatsApp & Expedia messaging , hotel is really nice, super quiet which is a haven away from the madness that is Venice, as for the lobby entrance to rooms well it’s great, 2 comfy sofas and coffee tea facilities for all to use which was appreciated, the room was easy to access again no issues with the code, I love the fact there is no reception - no waiting for keys or wasting of time getting to the room. The room itself well as other travelers have shared they are huge!! Absolutely stunning , great decor lovely wood floor , massive comfy double bed and small single sofa bed (which I’m also told was super comfy ) for teenager. Bed sheets were crisp clean and the room smelt fresh, huge wardrobe , a safe to store valuables, spare towel & sheets & duvet in wardrobe. Stunning bathroom, balcony seating on lvl 1 for all guests great place to pop for smoke , staff at breakfast she was super friendly , breakfast worth it no question , pastries cake cereal meat bread oats coffee juice pancakes , eat as much as you like YUM, setting is nice too, fab hotel
Family_with_children
10/10
Exceptional
16 Feb 2026
Jennifer
The room was huge, and simple but elegant. A lovely combination of the convenience of a hotel but the privacy and quiet of a private suite/apartment.
Friends_and_family Family
10/10
Exceptional
09 Jan 2026
Indira
The room was super clean and the staff reply quickly to inquiries.

Have a lovely stay.
Family
10/10
Exceptional
01 Dec 2025
Arturo
The hotel is conveniently located near the Piazzale Roma. The staff were very friendly and helpful and our room was always kept clean. Thanks so much to the tesm !
Partner
10/10
Exceptional
23 Nov 2025
Elettra
Everything was perfect
Partner
10/10
Exceptional
21 Oct 2025
John
Wonderful stay here. Room was amazing and big including the bathroom even a lift. We didn’t take breakfast as wanted to explore but communal coffee and tea available.
the location is excellent for train, busses, water taxi. The management company were fantastic with communication and a very safe area for the family to explore.
Friends_and_family Family
10/10
Exceptional
15 Oct 2025
Christine
We loved our stay in Venice the property is good but be prepared as it is not a hotel with staff. The check out is 10 am and the only luggage storage is “unattended” which we were told about in advance.
Leisure Family
4/10
Poor
28 Sep 2025
Noah
The location is convenient, close to the train station and bus loop. That's about the only good thing. Bathroom was musty, dirty, and shower did not drain. It's a \"smart\" hotel which means there's no service, you just get door codes and texts from a chatbot. Ok if you just need a basic room for a night and nothing else.
Partner
10/10
Exceptional
13 Sep 2025
Ashtyn

Easy convenient location

Loved the high ceilings. It’s in a great location. Easily walking distance to the bus, etc. A little bland in terms of aesthetics. Bed/pillows could’ve been a little bit more comfortable but overall, it was great.
Partner
6/10
Pleasant
13 Aug 2025
Eli
this property was great for smooth check in and easy access when you get to venice. the rooms were nice and venitian style. however the a/c is poor and that is unacceptable in italy and for a three star hotel. at least provide fans. it cost a few hundred dollars to fix please dont advertise as a place with ac if you dont have it.
Leisure Family_with_children
10/10
Exceptional
08 Jul 2025
Saad
I recently stayed at Hotel Palazzo Martinelli Dolfin and it was a wonderful experience from start to finish. The hotel itself is housed in a beautifully restored historic building with elegant interiors that capture the charm of Venice.The rooms are recently renovated, very clean, and the bathrooms are spotless — which made the stay extra comfortable.

The location is a huge plus: it’s within easy walking distance to the train station and many of Venice’s main landmarks, which made exploring the city super convenient.

Overall, I’d definitely recommend this hotel if you’re looking for a comfortable, clean, and well-located place to stay in Venice.
Leisure Self
10/10
Exceptional
28 Jun 2025
Sufiya
convenient location, close to train station. clean, spacious and cosy. very modern (and smart) hotel.
Leisure Partner
10/10
Exceptional
28 May 2025
Slawomir
The property was very nice,clean, good location, will recommend to friends.
👍👍👍
Leisure Partner
10/10
Exceptional
05 May 2025
Martha
Even though its a smart hotel the online attention was great!! I totally recommend this place to stay.
10/10
Exceptional
26 Apr 2025
Michael
Fabulous location with views of the lake and mountains. Absolutely stunning and hope to come back very soon for a longer stay!
Leisure Family
10/10
Exceptional
12 Mar 2025
Youdel
Very clean and confortable stay. Good TV service and close parking storage.
Leisure Partner
10/10
Exceptional
26 Jan 2025
Kevin
Had a perfect stay
8/10
Excellent
28 Nov 2024
Heidi
We were told that we would get a code to check into our room after 3. We waited until 5:30-ish and still no code. I called and spoke to a lady with a crying baby in the background and told her we were sitting at the property waiting for a code. She said she would check and call us back. We never heard back from her, so I called again and she said that she had sent the email earlier, I told her again we never got an email, and asked if there was any way she could resend it. Still crying baby in background. She finally agreed to resend as we had been sitting at the property waiting and waiting to check in. Things went smoothly after that. Very nice, clean rooms! Missed our breakfast due to having to leave early bc of train strike…no refund on that….
Leisure Family
10/10
Exceptional
23 Nov 2024
Cynthia
The hotel is about a 8 minute walk from the train station. There is an elevator which is nice, and a place to store luggage. We had no problem with the Smart hotel experience. Breakfast was nice. We loved the large bed and ample lighting in the room.
Leisure Partner
10/10
Exceptional
05 Nov 2024
Betty
Very clean attractive room and convenient eating area.
It would be helpful to have a local map to show walking directions from last stop of People Mover cable car to the hotel.
8/10
Excellent
12 Oct 2024
Alfredo
It was very difficult to access and exit this hotel. Also the check in process is not my type
Leisure Family_with_children
10/10
Exceptional
23 Sep 2024
Carol
I loved how close it is to train station and a lot of cute restaurants near by.
Leisure Partner
10/10
Exceptional
11 Sep 2024
Robert
Beautiful rooms
Partner
10/10
Exceptional
26 Jul 2024
DIANA
Very confortable stay! Super nice room and we also enjoyed the breakfast. Very recommended!
Leisure Family
6/10
Pleasant
23 Jul 2024
maninder
Fantastic property, really historic feel BUT the AC was micromanaged by the renting organization and was not a very good experience overall due to that critical detail during a heat wave. The doors didn’t open and close properly leading to an accident on my end when the room got really really hot and I tried to open the main door so I can leave the room to get fresh air and forgot it still has the security latch engaged in leading to some framework damage. One painting fell in the main bedroom due to me falling on the floor due to heat exhaustion and my family couldn’t catch me in time. I hit my head on the concrete floor inside the room that night when I fainted from heat exhaustion. Overall the property is good property I just hope they can manage at a higher level for the amount of money they charge per night. I don’t appreciate the email accusing me of wrong doing before understanding what actually happened in my room that night. I’m asking for repair estimate so I can look at some type of repayment, they should consider giving me part of my room rent back due to the ac situation. Currently I have sharp pains in my head on the right side from the fall that took place that night in the room connected to the bathroom. I hope it’s not a longterm impact on my health. I have never had this kind of challenging experience in any of my other stays, Expedia can check my travel history. I apologize for any unintentional harm I caused their asset. I hope my health is ok long term.
10/10
Exceptional
05 Jul 2024
Juan
This was a pleasure for us the Stay in the Hotel. Smart type hotel with codes to get in and for room. This said they had great service with rooms being cleaned every day and breakfast. In tube the the charm of Venice. Quieter side of Venice but with Water bus and taxi’s available short walking distance. Great Job to everyone and highly recommend.
Leisure Family
10/10
Exceptional
17 Jun 2024
Paul

Amazing room in a great location

This hotel is wonderful. We wish we were staying longer. Perfect location, very nice room and system. Access codes worked as intended.
Friends_and_family Family
10/10
Exceptional
13 Jun 2024
Saurabh
Best
10/10
Exceptional
08 Jun 2024
Paul
This was a great choice for our short trip Venice. Very conveniently located near the bus and train terminal. The hotel is situated a very short walk from both.

The room was modern and spacious with great views along the canal. The service was excellent and prompt, especially the woman at breakfast. I would highly recommend this hotel and look forward to our next visit to Venice.
Leisure Family
10/10
Exceptional
04 May 2024
jennifer
Nice place to stay
4/10
Poor
23 Apr 2024
Simona
The property is in a nice area quiet and well connected.
I doubt i will stay again as i think there are better properties for that cost.
On arrival, despite having asked to re confirm the room i has booked i found out that they had moved us. I know that sometimes there might be unexpected issues but i would expect the property to be in touch first and some sort of apologies. Instead of the canal view and two double beds there were one bed and one sofas with only a flatsheet not even covering it and a thin duvet in a room without any window and quite low ceilings.

I called the smart reception and only after several conversations with expedia and a night without sleep we got moved to a different room where the sofa bed at least had a mattress.

Unfortunately the walls are not soundproofed so the second night another guest didn't know how to open the door of her room and she spent two hours banging against her door until i decided to go out in my pijama and explain how to use the code.

All together not an experience that i am looking forwards to repeating.
Leisure Friends
2/10
Poor
25 Feb 2024
Antionette

Beware-Do Not Stay Here

I checked in (remotely) and knew within the first 5 mins that I would not be staying there. The time I spent in the room(30 min max) was used to book another Hotel! I paid for a “Canal View” and was met with a view of construction, plywood and sewage water. While the room was clean it was tiny and the bed was paper thin. The main and only entry door was directly connected to a dining area (for common use) and had a large crack in it, to where you could see into the room. There was no privacy and sounds carried throughout. Overall I did not feel secure or safe in the room enough to stay. All contact with the property is contact less and instead of dealing with the hassle of “looking at their other rooms” I chose to leave and book elsewhere, Immediately! (Room view is posted in the photos. Taken on Feb. 20,2024) They should be ashamed of what they were charging for “Canal View”!
Partner
10/10
Exceptional
17 Oct 2023
Angela
All
6/10
Pleasant
17 Aug 2023
Michele
The pros: the cleaning staff and staff communicating via message are responsive, friendly and helpful, the room was a good size. The cons: location; it says it’s 6 min walk to St. Marks but it’s 30, and it says 4 min walk to grand canal but it’s 13 (and I am young and in shape). They don’t give you the wifi code until your room is ready and they email you but if you don’t purchase an international data plan you’re screwed. My room was literally in the dining room and I got up before breakfast but could hear everything, partially because there are gaps in the door. If you’re a solo traveler and concerned for your safety that is alarming. Their “storage” for your luggage is an unlocked cabinet so you have to put your faith in humanity that people don’t steal it as there is no reception. The bathroom was so small anyone who was tall their knees would hit the wall. There’s no shelf in the bathroom to put your toiletries so you have to put them on the floor. They let you check in at 3 when most places allow at 2 and check out is at 10 when most places in Italy it is 11.
Leisure Self
10/10
Exceptional
05 Aug 2023
Baryalai
Beautiful
4/10
Poor
31 Jul 2023
Wilhelmus
I would not suggest staying at this SMART property. Orbitz sold us a room that would not accommodate our family, even though we included it in our search criteria. The hotel wanted to immediately uncharge us and would not be flexible with customer service to cancel our reservation. This was definitely NOT ideal. Maybe if you are young and traveling through europe it would be a good fit.
Leisure Family
10/10
Exceptional
12 Jun 2023
Carolyn
The hotel was on a quiet canal with what felt like a unique hidden door. The room was very large and comfortable. Communication in English via What’s App was very timely and helpful. It was nice to be able to drop our luggage at 7 am and spend the day in Venice before check in
Leisure Friends
10/10
Exceptional
09 May 2023
Norvik

Huge and clean room

It was perfect, the room was super clean , staff were very friendly and nice , nice area close to everything, super close to parking .
Overall very great place to stay
Partner
8/10
Excellent
28 Dec 2022
alessandra
Really enjoyed the staying! Definitely going back!
Leisure Family
2/10
Poor
02 Nov 2022
Tony
Rudeness
Leisure Partner
2/10
Poor
27 Oct 2022
Kristen
I should have read the one-star reviews before booking. DO NOT STAY HERE.

While a beautiful hotel inside, the hotel does not provide the amenities promised and makes it almost impossible to receive resolution to an issue. There is no one available to help you in person during your stay. The hotel has an air conditioner but fully turns off their air conditioning system throughout the hotel and does not provide any other method for air circulation. When I asked for help, a fan, anything, the hotel responds via WhatsApp - 6 hours later - and says \"everything is working\".

The hotel's air conditioner might \"WORK\" but it is not \"ON\", and it cannot be used. I don't care if it works as a system. If it doesn't work for me - the guest, then it doesn't matter. False advertising. Their solution - They say \"open a window\".

In October 2022 - it's still 65-70 degrees at night, the wind speeds are low, and mosquitoes ate me alive. I didn't sleep the entire time I was there, effectively ruining my trip to Venice.

Also - waste of money. I reserved a junior suite with a balcony. The balcony is too small for anything other than standing. Cannot fit chairs. Balcony overlooks abandoned courtyard fully in disrepair.

Difficult to locate on Google Maps. Got lost trying to find the hotel as the location provided is of a parking garage - on the other side of a canal. You need to be very aware of your surroundings and potential ways throughout the maze of Venice to get actually find the hotel.
Leisure Family
10/10
Exceptional
23 Oct 2022
Verified traveler

Stunning rooms

Excellent room in a great spot. Would recommend highly
Friends_and_family Family
10/10
Exceptional
16 Oct 2022
Federico
My wife and I spent a night before returning to the US and we were extremely pleased. My only issue was that they had already switched the Air conditioning to heating since it was mid October and the room was a little warm. However after opening the windows for a while it was very comfortable. The room we got was HUGE with lots of room to move around especially packing for our return. Very close to Piazzale Roma and about a 7 minute walk to the train station. Not the most glamorous location but very safe. Killer wifi speed and extremely quiet. Would definitely stay there again.
Leisure
10/10
Exceptional
09 Oct 2022
PERSWAMI
Place is newly renovated and has everything.
Leisure Family_with_children
6/10
Pleasant
05 Jun 2022
Sabrina
Very modern and spacious room. Cleaning lady was very very helpful. Breakfast for 15€ In my opinion is a little too expensive, 10 or 12€ would have been more inviting. But overall a good hotel. Very pretty
Leisure Partner
2/10
Poor
12 May 2022
Auskar
Do not stay at this property. There is no one on site to answer questions and address problems with the room. They are supposed to be avaialble via WhatsApp but when I inquired about a problem with the air conditioner, they completely ignored me. The air conditioner was blowing cold air all night, on a cold night, and could not be switched off. When I repeatedly asked via WhatsApp if anyone could address the problem, no one responded. So the air conditioner was on all night. I contacted Expedia to see if they could reach someone from the property but after several attempts, they too said they were completely ignored. This property is worse than a hotel and an Airbnb. I feel like they have taken my money, promising a level of service, and completely failing to deliver. They have deceived me. They should not be in the business of offering accommodation services and Expedia should not be allowing them to advertise their property on their site.
Leisure Self
10/10
Exceptional
15 Apr 2022
Verified traveler

venezia holiday

very comfortable, big & spacious
Friends_and_family Friends
8/10
Excellent
25 Dec 2019
Maria Corazon

Okay hotel if you dont have luggages

The room is okay and newly renovated yet they said its king bed but its just queen bed and we were 5 adults ( 1 queen and 2 single beds). Wifi is not working. If you have luggages, dint stay here, look for somewhere hotel near the train station as it is difficult to carry luggages crossing 2 bridges and walking on cobble stones.
Friends_and_family Family
10/10
Exceptional
25 Nov 2019
Verified traveler

High tide In Venice

We loved the room, beautiful place. Generally do not stay at places without 24 hr reception but glad we made an exception. Pease be prepared to get wet during high tide season, we just laughed and let it be a story we can tell!
Friends_and_family Family
10/10
Exceptional
23 Oct 2019
Peter
Lack of staff (cleaning) that are bilingual was difficult for our stay.
Partner
8/10
Excellent
16 Oct 2019
Verified traveler
Very clean, big room, nice breakfast, close to the port
Leisure Family
8/10
Excellent
02 Oct 2019
Verified traveler
The location was great for taking a cruise! It was walking distance. We hired a private driver to pick us up at the airport and he dropped us off in front of the business office for the hotel(apartment). Then it was a 5 minute walk to the actual hotel(apartment-one-room). At first the condition of the neighborhood scared us. However, we soon found out that it was safe and being redone to turn it into these beautiful rooms. We loved the family atmosphere outside in the surrounding neighborhoods where we walked after dinner. Great local restaurants, cafes and water taxis everywhere. The people were very, very helpful everywhere we went in this location.
Leisure Family
10/10
Exceptional
17 Sep 2019
Steve
very clean, very comfortable, would definitelyl stay there again
Friends_and_family Family
6/10
Pleasant
09 Aug 2019
Verified traveler
The room is amazing, big and new. The location is convenient in the sense that it is close ro Piazza de Roma where you can take the vaporettos to go to San Marcos and other means of transportation. However, the AC units in the hotel didn’t work. We complained and all the other guests that we met complained to no avail. The hotel response what that the AC were checked and that they were all working. I recommend this hotel for the winter time. Definitely not to stay during summer time. The hotel doesn’t have a reception on site. The hotel managed remotely and via whatsapp. The reception is at keast a good 10 minutes walking. Breakfast is decent and tge cappuccinos prepared by the breakfast attendants are really good. .
Leisure Family_with_children
2/10
Poor
03 Aug 2019
Carrot
Definitely avoid this place.

No AC!!! AC in the room totally not work. The ACs in the common area are just fans. They just blow wind without cooling. It is very hot in the room and whole building. Nobody is helping. Call to look for AC fix but they just say “we are reception only. We cannot do anything. The only thing you can do is emailing them and wait for fix tomorrow”. The night is disaster hot. I email them immediately but the second night AC is still not working.

Don’t think you can open the window to cool. There is no window screen and there are many mosquitoes.
Leisure Family
2/10
Poor
03 Aug 2019
Verified traveler

Out of order

Very bad place to stay. Bad location. No air conditioner. Abandoned building. I requested maintenance for the ac which never happened
Family
2/10
Poor
19 Jul 2019
Verified traveler
it is not a hotel.. check in is about 6 blocks away.. got lost looking for check in then got lost with poor direction from check in.. it was night time and to get to the place you have to go down a very dark ally .. air condition didn't work well ... no restaurant had to walk about 4 blocks for food.. the whole experience was awful
Leisure Friends
2/10
Poor
22 Jun 2019
Verified traveler
The property was difficult to get to specially with person with disability,to get to reception area was a hard work .
The communication between the receptionist and the reservation was poor they were having different message,
When we got to the room it was so hot and continued to be so hot the whole 3days while we are there and the reception will not help in either changing our room or improve in heat. Over all it was my worst experience
Leisure Family
6/10
Pleasant
07 Jun 2019
Joseph

Joeys getaway

It was a renovated room which was clean but had a funny smell very simple room nothing in mini bar no coffee or tea, kettle or room service phone but all in all for a 3 star hotel it was good 🙂
Partner
4/10
Poor
12 Jul 2026
Christine
Die Unterkunft ist fußläufig gut vom Busbahnhof zu erreichen.

Der Check-In und die Vorab-Kommunikation liefen reibungslos. Wir haben alle Infos rechtzeitig bekommen und konnten zur Check-In Zeit in das Hotel. Eine Rezeption vor Ort gibt es nicht, nur eine Verwaltung, die via Whatsapp/Telefon zu bestimmten Zeiten erreichbar ist.

Das Zimmer war sauber. Wir waren aber über die Lage des Zimmers geschockt. Die Tür zum Zimmer 101 liegt mitten im Frühstücksraum für alle (!) Gäste. Alle anderen Zimmer im ersten Stock sind ebenfalls im Frühstücksraum, haben aber zumindest eine kleine Nische vor der Tür, die Lärm abhält. Unsere Zimmertür war älter und im geschlossenen Zustand nicht 100% zu, also man hatte quasi trotzdem immer einen kleinen Spalt offen. Morgens ab 6 Uhr bedeutete das Lärm vom Geschirrklappern und Essensduft direkt im Bett. Wer also Wert auf einen ruhigen Schlaf legt, sollte sich vielleicht ein anderes Hotel suchen. In Zimmer 101 ist das nicht möglich. Leider sind keine Videouploads möglich, daher hänge ich ein paar Screenshots eines Videos an, an denen man die Lage gut erkennen kann.

Weiteres Manko: Unser Fernseher hatte keinen funktionierenden Ton. Abends gegen 21 Uhr haben wir das Hotel diesbezüglich kontaktiert, aber natürlich keine Antwort mehr erhalten, weil sie nicht mehr gearbeitet haben. Am nächsten Morgen kam auch keine Entschuldigung o.Ä. dazu, es wurde einfach ignoriert. Guter Kundenservice sieht anders aus.

Würde das Hotel nicht weiterempfehlen!
Business
8/10
Excellent
09 Jun 2026
Sirkku
Huone ja tilat siistit, ystävällinen henkilökunta. Huoneen ilmastointilaite oli äänekäs.
Family_with_children
10/10
Exceptional
01 Jun 2026
Ralf
Wir waren 7 Tage in Venedig und das Hotel war Sauber, gut geführt , die Kommunikation und auch die Spätanreise waren kein Problem dank Zutrittscode.
Das Personal war freundlich und zuvorkommend, Die Zimmer sauber und gepflegt.
Die technischen Anlagen waren alle in gutem Zustand. (Aufzug, WLAN, Beleuchtung, WC, Dusche, TV, Kühlschrank)
Das Frühstück war völlig in Ordnung, Frischer Kaffee, Crossoints , Brötchen , Pancakes, Mufins, Tarte, Kornflakes , Müsli , Joghurt, Fruchtsäfte, Wasser, Milch , herzhafte Aufschnitt und süße Brotaufstriche.
Was etwas gefehlt hat Frischobst oder Gemüse (Gurke , Tomate) und vermisst hatte ich auch ein Frühstücks Ei aber das ist nicht Überlebenswichtig sondern eher schon Luxus :-)
Die KRaumtemperatur ließ sich über ein im Zimmer Termostat entsprechend Regeln was auch sehr gut funktioniert hat. (nicht zu Warm & nicht zu Kalt - jeder so wie er es Mag)
Wir würden wieder dort übernachten.

Vielen Dank und Viele Grüße
zwei Reisende
Family
10/10
Exceptional
23 Mar 2026
Simon
The staff was very friendly and helpful. The room was good considering the price.
Partner
6/10
Pleasant
26 Feb 2026
Diego
Perfecto
Partner
4/10
Poor
24 Feb 2026
Cora
Das Zimmer war leider nicht wie auf den Bildern dargestellt. Die Dusche war umgeben von einem vergilbten Duschvorhang, die schränke und Möbel wiesen fast alle Defekte auf. Die Lampen neben dem Bett waren nicht richtig befestigt. Die Heizung im Badezimmer war defekt, weshalb es extrem kalt war.

Das Frühstück hätte man sich sparen können, aufbackbrötchen, eine Sorte Käse eine Sorte Schinken und eine Sorte Salami.

Das Personal beim Frühstück war leider nicht besonders freundlich, dreckige Teller standen durchgehend auf nebenstehenden Tischen herum.

Leider nicht wirklich zu empfehlen
Partner
4/10
Poor
03 Jan 2026
Paul
En pleno invierno y la calefacción del baño de la habitación no funcionaba.

El problema que veo en los hoteles que no cuenta con personal en sitio, es que el mantenimiento y revisión de la infraestructura y buen funcionamiento de todos los sistemas, llamesé eléctricos, hidraúlicos, calefacción, etc. es mínimo.

Otro punto negativo, es la hora para el Check-out, a las 10:00 AM. Simplemente es muy temprano, en ninguna otra ocasión me había tocado un Check-out a las 10 AM.
Leisure Family
8/10
Excellent
29 Dec 2025
Yuri
Boa localização, quarto superior amplo e instalações em boas condições. Shampoo e sabonete limitados e café da manhã pouco diverso. Não vale muito a pena incluí-lo na hospedagem
Friends_and_family Family
10/10
Exceptional
27 Dec 2025
Lovamampiandra
Spacious room and near to bus station
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
Arturo
Everything was perfect!!
Friends_and_family Family
10/10
Exceptional
08 Nov 2025
Laura Paulina
Limpieza, comodidad y ubicación
Partner
10/10
Exceptional
30 Oct 2025
francisco
Muy bonita la habitación y muy buena atención
Leisure Family
10/10
Exceptional
29 Oct 2025
Tuulia
Huone siisti ja toimiva
Friends_and_family Family
10/10
Exceptional
26 Oct 2025
Simona
Struttura comodissima a pochi passi dalla stazione. Camera pulitissima e ampia, bagno enorme finestrato tutto ristrutturato di recente. Check-in veloce e smart. Non posso commentare la colazione perché abbiamo soggiornato per partecipare alla Venicemarathon e siamo partite all’alba. Tornerò sicuramente a Venezia e sicuramente in questo hotel!!!
Leisure Friends

Location & surroundings

Hotel Palazzo Martinelli Dolfin
Sestiere Santa Croce 420A, Venice, Italy

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Hotel Palazzo Martinelli Dolfin

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