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Grand Canal Suites

Venice (and vicinity) · Italy

Sestiere Santa Croce 555View location

7.4/10Very good332 Reviews
Cleanliness8.6/108.6
Service7.4/107.4
Comfort7.6/107.6
Condition7.6/107.6
Neighborhood9.0/109.0
Amenities6.6/106.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Canal Suites

With a stay at Grand Canal Suites, you'll be centrally located in Venice, steps from Grand Canal and 3 minutes by foot from Piazzale Roma. This townhouse accommodation is 0. 6 mi (0. 9 km) from Port of Venice and 0. 6 mi (0.

9 km) from Ca' Foscari University of Venice. This smoke-free townhouse accommodation was built in 1600. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Buffet breakfasts are available daily from 8:00 AM to 10:00 AM for a fee. Stay in one of 6 guestrooms featuring LCD televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with showers feature complimentary toiletries and bidets.

Read more about this hotelShow less

With a stay at Grand Canal Suite by Wonderful Italy, you'll be centrally located in Venice, steps from Grand Canal and 3 minutes by foot from Piazzale Roma. This guesthouse is 0.6 mi (0.9 km) from Port of Venice and 13.2 mi (21.2 km) from Lido of Venice Beaches.

Make yourself at home in one of the 6 individually decorated guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature bidets and hair dryers. null

Popular amenities

Free WiFi
Concierge
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators No front desk Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
    • A tax is imposed by the city: From 1 January - 31 January, EUR 2.80 per person, per night for adults; EUR 1.40 per night for guests aged 10-16 years old.
    • A tax is imposed by the city: From 1 February - 31 December, EUR 4.00 per person, per night for adults; EUR 2.00 per night for guests aged 10-16 years old.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • Contactless check-out is available.
  • Special Instructions
    There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/. Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city. Guests must contact the property at least 7 days prior the arrival date to arrange check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector and a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number IT027042B4TCQ3S6O7
  • Minimal age
    18
  • Optional fees
    • Crib (infant bed) fee: EUR 35 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

    Spanish

Nearby attractions

Grand Canal 0.1 km / 0.1 mi
Ca' Pesaro Galleria Internazionale d'Arte Moderna 0.2 km / 0.1 mi
Piazzale Roma 0.2 km / 0.1 mi
Scalzi Bridge 0.3 km / 0.2 mi
Chiesa di Santa Maria di Nazareth 0.3 km / 0.2 mi
Scuola Grande di San Giovanni Evangelista 0.4 km / 0.2 mi
Guglie Bridge 0.7 km / 0.4 mi
Campo Santa Margherita 0.7 km / 0.4 mi
Frari Square 0.7 km / 0.4 mi
Basilica di Santa Maria Gloriosa dei Frari 0.7 km / 0.5 mi
San Toma Waterbus 0.8 km / 0.5 mi
Venetian Museum of Natural History 0.8 km / 0.5 mi
Ca' Foscari University of Venice 0.9 km / 0.5 mi
Palazzo Foscari 0.9 km / 0.6 mi
Port of Venice 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 6
  • vacation townhouse
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Multilingual staff
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE CANAL VIEWDOUBLE • DELUXE CANAL VIEWDBL.DX-VQ

    Photos are not available for this room type.

    Grand Canal Suites

    DOUBLE DELUXE CANAL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CANAL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-VQ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CANAL VIEWDOUBLE • CANAL VIEWDBL.VQ

    Photos are not available for this room type.

    Grand Canal Suites

    DOUBLE CANAL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CANAL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VQ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CANAL VIEWSUITE • CANAL VIEWSUI.VQ

    Photos are not available for this room type.

    Grand Canal Suites

    SUITE CANAL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CANAL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VQ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Grand Canal Suites

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CANAL VIEWJUNIOR SUITE • CANAL VIEWJSU.VQ

    Photos are not available for this room type.

    Grand Canal Suites

    JUNIOR SUITE CANAL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CANAL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.VQ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Canal Suites

7.4
Very good
332 Reviews
Cleanliness
8.6 /10
Service
7.4 /10
Comfort
7.6 /10
Condition
7.6 /10
Neighborhood
9.0 /10
Amenities
6.6 /10
100 reviews shown
6/10
Pleasant
27 Jul 2026
Ryan
Pretty good place overall spacious nice views great location for the train station and boat transit. Could have used some salt pepper and oil but eh.

Also heads up to contact host ahead of time as they will not let you into the property unless you complete some obscure online form that you will need a link and login for

Make sure you can lift your bag up many stairs (4floora) as there’s no elevator

Food left in the fridge and dishwasher dishes not clean or put away. But overall pretty clean.

Staff can be helpful but don’t respond to quick depending on time of day so ensure early communication so you can get in when you arrive
6/10
Pleasant
18 May 2026
Donna
Got lucky enough to get room with view of canal. Room lacked a lot. Very minimal room. 42 winding stairs to 1st floor rooms. Bringing luggage up stairs was tough. Couldn’t turn heat on for 40’s cool sleep. Bed very firm and not too comfortable. Bathroom mirror tough to use unless at least 5’9” tall. Tv remote did not turn tv on. No onsite staff to get help. Minimal what’s app communication only.
Partner
8/10
Excellent
18 May 2026
Thomas
Unit was easy to access and clean. A kettle would’ve been a nice touch to make a coffee.
Lots of stairs, but once you are there the view of the canal is fantastic.
Partner
4/10
Poor
18 May 2026
Brittany
The most redeeming quality was the view and location to bus and train station. Can really call it a touristy area because all of Venice is touristy.

It was a very small room on the first level above a restaurant so the room smelled like bread yeast, vomit, and garlic all day and night. From very early in the morning you can hear the restaurant cooking and pounding loudly making the walls and windows shake.

Towels did not smell good but bedding was clean. On one of the days the shower was out of hot water by 9:30am

Note there is no elevator and many steps to the rooms.

The room did have an iron and hairdryer but I didn’t test to see if either work.

The room was extremely cold because it is on the water and windows are wood. The heater was complicated without instructions and could not get the room warmer than 21°c

Easy number code access, but no one on site. More like a very simple air bnb than a hotel. You have to pay the city tax before they give you the room code. Add roughly $25 to your budget for this tax.

Overall would find a nicer hotel with better accommodations and an onsite staff if I returned to the city.

6/10
Pleasant
14 May 2026
Louise
The location is excellent (five-minute walk from the bus station). The entrance is sketchy and on the side of a restaurant. We did not see any staff as there is no front desk. While the room is very spacious, the bed needs to be replaced.
Partner
6/10
Pleasant
05 Apr 2026
Helen
The location was really good, across from the railway station, just what we needed. The room itself was spacious and had many amenities such as a full kitchen and communal area where you could relax. The bedroom and bed was large and comfortable apart from the pillows that were a bit solid! The place needs some money investing in it. You can see where some repairs were done but not well! There was coving missing and the paint didn’t blend. There were issues with floor, it had holes in it where stones were loose and cracks in the wall. The bathroom was functional but again needs investment. There were temperature controls in the room but these could not be adjusted so there was no working AC, the room was very warm. The TV did not work, it wouldn’t turn on, I did inform the host and they said they would fix it for the next guest. Whilst we didn’t need it, someone might have been more annoyed. Communication with the host was good, I am sure if I insisted someone fix the TV same day they would have. All of my questions were answered promptly. Check out time is a little early at 10am but just dealt with it. Overall, it was an okay stay, it did the job, just don’t expect perfection.
Partner
10/10
Exceptional
22 Feb 2026
Katera
Great location
4/10
Poor
12 Feb 2026
Jack Enzo
No staff. Shower won’t drai
2/10
Poor
18 Oct 2025
Michele
The room looked fine online but looks can be deceiving. The wall behind the bed is filthy don’t think it’s been washed in years. The shower grout lines are black in many areas, black mold? No drinking glasses not even in the common area. So don’t buy a bottle of wine unless you are ok with drinking it directly from the bottle! Location was fine as it is directly on the grand canal. No view from our window. We were in room 4. Mattress and pillows were hard as rock! Oh and many many stairs to navigate and some of the metal rods that hold the carpet are loose and in the middle of the step, we kept kicking them back so we didn’t trip on them. All in all stay away….stay far far away!
Leisure Partner
6/10
Pleasant
10 Oct 2025
Les
I don’t think AC worked. Didn’t see any controls anywhere. Entrance looks like you are walking into a very rough place but rooms are clean and presentable, but very basic. Supplies are extremely minimal. No food items whatsoever. I did not compare prices, so I cannot speak for value. The location was excellent, and we felt safe. Door and walls are paper thin. That all said, we did have a nice stay!
Partner
4/10
Poor
08 Oct 2025
Lyubov
Our room wasn’t clean, we were told 30 minutes after our check-in that our room was ready. The room wasn’t touched after the people who stayed there before us, piles of towels, etc. When we contacted the staff, the front desk lady was super rude to us. We waited about 45 minutes in the hallway for someone to come and clean the room.
Partner
6/10
Pleasant
14 Sep 2025
Travis
Great location - minutes away from train station. Room was basic but good size. Bathroom okay, but shower was small and awkward to get in and out of.
Leisure Partner
6/10
Pleasant
12 Sep 2025
Sterling
It's not staffed and response to questions was poor. Very small shower. It is close to the train station and transportation square. Nice views.
Business Self
10/10
Exceptional
04 Sep 2025
Jose
This property is not a common hotel with front desk and others amenities. It definitely work for what i need that was a good bed, bathroom and A/C. Safe and close to a lot of restaurants. My room have canal view and it was clean and comfy. No staff present but you can text them for any questions or needs. They will text instructions and code for doors. If you follow the instructions there will not be any issue. I liked and i will recommend for a quick 2 o 3 days trip unless you preferred full service hotel, this will be great.
Leisure Partner
8/10
Excellent
05 Aug 2025
Erika
Great location, but not really what we were expecting. We booked through Expedia and thought we were getting a hotel, but it is really more of a rental apartment (self-check in, no staff). We were told there was a kitchen but couldn't find one anywhere in our apartment (room 6). Room 6 also had the most bizarre layout (by North American standards anyway). There were SO MANY stairs which was very difficult for carrying all our luggage. If you have accessibility issues, you should not stay here. I wouldn't recommend this room if you have very young children either. We were only there for 2 nights and the location is really good so it all worked out in the end for us. But I think if I had kids with me, if I wasn't able to do heavy lifting up many stairs, or if I actually needed the kitchen, I would have felt differently.
Leisure Partner
6/10
Pleasant
31 Jul 2025
Alfred
The location and view is excellent. Difficult to find the door to enter building.The cleaniness is poor, safe not secured makes it useless.
Leisure Partner
10/10
Exceptional
04 Jul 2025
Kanto
Très bien situé proche de tout à pied, belle chambre propre et spacieuse self check in très facile aucun problème
Leisure Friends
4/10
Poor
19 Jun 2025
Svetlana
The best part of this stay is the location if you want to be close to the train and bus station, 5 5-minute walk. The rest is not so good. The toilet didn't flush, and there were a lot of stairs with no elevator if you had lots of luggage. You never see a person, it's a check-in self-checkout. No one to assist you. It's not really a hotel, just a few rooms in the building dedicated to tourist rent. Because building is old the floor is very uneven.
Leisure Family
10/10
Exceptional
19 Jun 2025
Ruth
Great stay! Very clean had everything we needed. There is no reception, however the owners were readily available for questions. Process to getting into our room was easy via messaging the owner had sent a few days prior to our arrival.
8/10
Excellent
16 Jun 2025
John
Excellent view from our room of the canal. Room was comfortable and clean. This is a third floor room with stairs only. But Venice is nothing but stairs anyway.
Leisure Partner
2/10
Poor
09 Jun 2025
Daniel
Air condition did not work. I couldn’t get a hold of anybody.
4/10
Poor
03 Jun 2025
Daniel
Very convenient location. We choose this due to the proximity to the bus station because we had a flight the next morning.

It was very hot in Venice on the day we stayed in this room, and the air conditioning did not work properly. I know that the response to this comment will certainly be “we checked the air conditioning and it is working properly”, but that is NOT true. When we arrived at 3pm for check in, the thermostat read “30 degrees C”. SOOOO hot in the room. But ok, so we put the A/C on, set to a lower temp, showered off, and went out to enjoy the city. Came back 3 hours later and now the thermostat read “31 degrees C”. What? How could it be even hotter now with the A/C running? We again showered off, and tried to relax and cool off a bit, and before we left the room for dinner, the thermostat read “32 degrees C”. Wow. Going in the wrong direction! After dinner and walking around for the evening, we again came back to the room, and it was SOOO hot in there. We again showered for a 3rd time to cool off, and tried to go to bed with the windows open for a little breeze. This room is right on the Grand Canal which is so very busy and noisy, and we were hearing laughing and talking and boats going by and loud noises until nearly 3am. Awful night sleep. We were quite happy to leave in the morning.

This is quite a nice room with a beautiful view and convenient location. We would have been quite happy with it if not for the faulty air conditioning.
Leisure Partner
6/10
Pleasant
02 Jun 2025
Barbara I
The location was good, The building in the picture is not the building, its the one across the river. There was no air condition and no stairs. Very difficult to carry bags up so many flights of stairs if you are partially handicap. There was no mention of it in the description of the building.
Leisure Family
10/10
Exceptional
27 May 2025
Jack
Overall the stay was great. Getting to store our luggage before checkin was a nice plus. Outside the property was dirty and had a scammer, but I can’t blame the hotel for that.
Leisure Partner
6/10
Pleasant
03 May 2025
David
Stay here ONLY if you need to be next to the train station.

The good:
5 minutes away and can see train station from this apt/hotel. Awesome view from the “common area” window. Easy access to food and shops. Off site staff replied quickly to my emails.

The not so good:
Cool outside in early May but inside room was 30c/86f - opened windows but that just let in all the mosquitoes! Staff said they couldn’t turn AC on till later in the month when it’s warmer. It worked out since 2nd day had a cold shower (no hot water!) instant wake up to catch 6am train.
Don’t count on WiFi as it was virtually useless ( maybe turned off in the evening?)
Leisure Partner
6/10
Pleasant
28 Apr 2025
Michelle
The view was amazing. It was located close to the train station even though you must go through a bridge with stairs and then a staircase with your luggage. The staircase at the location was unsafe with the carpet rods coming up. When we arrived it was extremely hot in the building and our room. When I messaged the host they told me the AC will not work in April. The first line advertised shows “air conditioning” so this was disappointing as I would not have chosen this location with no AC. When I explained the next day how loud it was outside to keep the window opened I was told it was against the law to use AC there. I researched this and only found that law is only in effect now for office buildings. So we had a very warm and loud two nights with no sleep. They didn’t care since they had already gotten my money. The bed also had a hard plastic under the sheet which was very uncomfortable to sleep on. This place could be nice with minor improvements. I’m disappointed this ruined my stay in Venice.
Leisure Partner
8/10
Excellent
24 Apr 2025
Rodney
This was a very large suite in a very old 1600's building.
Leisure
8/10
Excellent
13 Apr 2025
Verified traveler

Exactly what we needed.

Fantastic location, great security, easy instructions. Just be sure to message them a few days ahead of time for check in as it says in their details.
Partner
8/10
Excellent
30 Oct 2024
Pierre
Appartement spacieux et propre. Un grand salon offre une belle vue sur le grand canal. Nous pensions loger dans un hôtel, mais c'était une location de courte durée. Ce n'était pas ce que nous recherchions. La publicité était trompeuse.
2/10
Poor
21 Oct 2024
savas

Do not stay here

Horrible place, no room cleaning service, not even a hook in the bathroom to hang your towels.you can stay in much nicer places in Venice
Partner
6/10
Pleasant
08 Oct 2024
Verified traveler

Check-In Nightmare - Otherwise Fine

Other than check-in, great hotel. This hotel does not have a front desk - it is a coded building. We were on a cruise before staying here, so didn’t realize we needed a code to get in. We called upon arrival, and completed the necessary documents, and were told we could get the code quickly, but it took over and hour and a half and we had to call back multiple times. Also, you need WhatsApp or internet to receive and complete the necessary check-in documents. Once in, it was fine. Safe, clean room with a nice view.
Partner
2/10
Poor
08 Oct 2024
Daison
Disappointing Stay, Overpriced for What You Get

I recently stayed this place, and it was, unfortunately, one of the worst hotel experiences I’ve had. Despite the high price tag, the amenities were bare-bones at best. The room was cold, outdated, and lacked even basic comforts you would expect for the price—no coffee maker, subpar bedding, and poor Wi-Fi.

There is no actual staff on site, you reach them virtually via WhatsApp, and they seemed uninterested in addressing concerns, and the service overall was lackluster. For what I paid, I was expecting at least a comfortable, high-quality stay, but what I received was far from it.

If you’re considering booking here, I strongly advise you to avoid this place. There are far better options nearby that offer much more for your money.
Leisure Partner
6/10
Pleasant
05 Oct 2024
Miranda
Terrible bed and very very small room.
Could not adjust air conditioning
Leisure Partner
2/10
Poor
30 Sep 2024
Alejandro
What doesn’t show in any website, there is no one to ask, just a code in a door and for most rooms there are 59 step to get to the room, no elevator
Leisure Family
8/10
Excellent
27 Sep 2024
Ricardo
This was a lovely stay for our first time in Venice. We had a great view of the canal and the room was very spacious. The only challenge was walking up the stairs with our luggage since there is no elevator but other than that, it was very convenient location and beautiful place. Just an FYI, it is mentioned on the description that there in no staff on site. They were good about keeping contact via WhatsApp. Also, you cannot control the thermostat. Luckily it was cool enough at night to not need that ( for the hot bodies out there).
Leisure Partner
2/10
Poor
03 Sep 2024
Matt
This is a catfish property. I felt misled with my booking. It felt like a prison on the inside, concrete walls. It was not sanitary, I could tell that they did not properly clean the carpet since there was hair, lent and other particles in the floor (pictures attached)

It is very difficult to find and we could not figure out how to adjust the thermostat. There was a door that was locked in our room with a strange sign on it.
Partner
8/10
Excellent
28 Aug 2024
Callum
Amazing location, property was simple
Leisure Partner
10/10
Exceptional
20 Aug 2024
Khay
Very clean, fast WiFi and an AC that actually works, recommend
Leisure Family
2/10
Poor
03 Aug 2024
Edward
When we arrived at the hotel for our two night stay there were dead and live mosquitoes on the bed, in the washroom and all around the room. We messaged them right away and all they said was to send them pictures and there was bug machine in the room! There was also a can of RAID in the closet. No wonder there was dead mosquitoes all over the room. They must have sprayed it before we arrived but didn’t bother cleaning it up.

First evening we were woken up in the middle of the night by a loud dripping noise on the floor. What I found was water dripping on to the floor from the AC unit up above the ceiling. I put a garbage can underneath it to catch the water. We messaged to tell them in the morning and they asked a video of the leak and then asked us when we will be checking out. After sending pictures they said they will inform the technician. Technician never came and water dripped all night again on our last night.

Our room was unit No 1 standard room with grand canal view, the room looked nothing like the pictures. It was dirty and sticky.

We do not recommend this hotel unless you want to be bit by mosquitoes in your sleep.
Leisure Partner
10/10
Exceptional
31 Jul 2024
John
Was worried cause we didn’t see any staff for check in. But everything was sent via email how to check in and was sent codes to stay at the location. Very nice view of the grand canal
Leisure Friends
10/10
Exceptional
30 Jul 2024
Ivette
Clean , nice but need direct comunication
4/10
Poor
14 Jul 2024
Tyler
The Grand Canal Hotel is clean and conveniently located near the train station. However, our stay was disappointing. The air conditioning couldn't cool our room below 27°C, and the pre-arrival process was tedious with numerous messages, links, and a document uploads.
Additionally, there is no staff on-site. Despite booking a suite, it felt more like a hostel than a hotel, with a shared common area just outside our room door. It did not meet our expectations.
Leisure Partner
10/10
Exceptional
10 Jul 2024
Ashish
Grand canal view was great.
Leisure Family
8/10
Excellent
20 Jun 2024
Calvin
There was no elevator so I had to lug my suitcases up 3 flights of stairs.
Leisure Partner
4/10
Poor
16 Jun 2024
kory
Arrived at 4:20pm and room wasn’t ready for a 3pm check in. No checkin desk so had to wait as I carried 100lbs of luggage up the stairs and wasnt willing to do it twice. 1/2 hr later we get in the room.
Paying almost $400 cdn and with the early checkout of 10am I expect my room to be ready for 3pm. Property refused any sort of compensation for this. Expedia gave me a $50 credit which is better than nothing. Price paid is solely for the view. Bed is hard, decor is very dated, pillows are not good. I couldn’t sit in the toilet properly because my legs are too long. Anyone over 6”4 will have to sit sideways which is not ideal. There is a safe in the room but it is not attached to anything and someone could put it under their arm and simply walk out. Having a can of raid in the linen closet is odd. 5 min walk from train station
Leisure Partner
8/10
Excellent
06 Jun 2024
Verified traveler

Probably try find somewhere else

Ok stay. Not advertised it’s a water bed and the communication is shocking. Awful customer service experience.
Partner
10/10
Exceptional
26 May 2024
Heidi

Great stay

Amazing location on canel
Partner
6/10
Pleasant
26 May 2024
cheryl

Not worth the money!

The common room was lovely but the room itself was cold, could not get a response on how to turn heat on. There was still garbage in the bathroom, other peoples left overs in fridge and the shower is extremely small. There is no atmosphere to the room what so ever. The safe can be picked up and carried away and the doors can easily be opened with a credit card! The only good thing ws the location and the view.
Partner
6/10
Pleasant
17 May 2024
Susanne
The shower was ridiculously small. There was no comfortable way to point the water, so the hand held was the only way to rinse off. The toilet had little space in front, so we had to use it sideways. There was no place to put our luggage. Music from below was louder than the TV the TV faced the wrong way with no room to turn it towards the bed. There was no maid service, no staff. The upstairs stomping was obnoxious
Leisure Family
6/10
Pleasant
06 May 2024
Claudio
Strategic position with a great view. The room is very basic for the price but considering it's Venice it's fair enough I guess.
Leisure Partner
10/10
Exceptional
28 Apr 2024
Carl
The check in process was not clear AT ALL. Past that it was great.
Business_and_leisure Family
10/10
Exceptional
27 Apr 2024
Kyle
It was a little bit of a strange experience, but a clean room and great view! Communication all happens on the day of arrival, which was a bit worrying for planning, but it all worked out great! Only downside is no AC
Leisure Partner
2/10
Poor
19 Apr 2024
Mirko

Last resort... Look elsewhere.

Difficult to find.
Poor organisation prior.
Google address is not correct.

Spent the morning frustrated that the place wasn't where listed. No signage on door.

Weird layout.
Our bedroom had a door leading to the shared living. Adamant others listened to us have a good night..

Revived 3 emails a day for a week prior.
Was travelling from Australia without a phone, was incredibly annoying and frustrating.
Partner
2/10
Poor
09 Apr 2024
Alisan

Never Visit Never

Terrible service, terrible room and really very strange place. Enterance is strange, called 10 times the number for asking questions and no response during working hours. Very stupid room design, some one elses luggages was in cupboard, batroom very strange and air conditioner was not working.
Partner
6/10
Pleasant
06 Apr 2024
Victoria
The stay was good, but we were unable to control the temperature in our room. When we arrived our room was at 27 degrees Celsius while outside was only 20. It was hard to fall asleep with the heat of the room, even with the window open.
Leisure Friends
2/10
Poor
30 Mar 2024
Charles
Walk up to unit was horrible and getting access to speak to some one was aweful.
Leisure Family
10/10
Exceptional
13 Feb 2024
Levon
A large and clean room at a location very close to station. View on the canal was a nice bonus.
10/10
Exceptional
09 Feb 2024
Jennifer

Great location!

Great rooom with all the needed amenities: extra towels, body wash, extra pillows, closet with hangers, safe box, blow dryer, towel warmer. Room/bathroom was very clean. Great location next to the main canal and about a 10 minute walk from the train station. Would definitely recommend this place.
Partner
2/10
Poor
11 Sep 2023
Debbie
I would not recommend this hotel for anyone traveling to Venice. The staff was unresponsive, enough so that we needed to last minute find another hotel the night of. There is no front desk or staff on site, so there is never anybody to reach out to, especially if you are traveling on a weekend. I would give 0 stars if I could. DO NOT STAY HERE.
Leisure Partner
10/10
Exceptional
06 Sep 2023
Leslie
The property was in a great location close to all transportation. The suite was very spacious. Be prepared to climb a lot of stairs.
Leisure Partner
6/10
Pleasant
02 Sep 2023
Nancy
First, the star rating system above doesnt work. and ther was no staff there anyway. I was hard to find, even with the maps. Perhaps the map should point out that the geen door is tucked in a corner, not actually facng the street/canal. The suite was Ok, a little confusing with the 2 bathrooms. The living room was very sparsly decorated-- we saw int the living room/lobby for rooms 2, 3, 4, 5 & it was much nicer. Also, we couldnt get the safe to work. But good lacation for our needs & we foind some good restaurants too.
6/10
Pleasant
01 Sep 2023
BALRAJ
Entrance door lock was not working. Random people were coming inside and asking if room was available. No elevator or Lift. To carry luggage 3 floors on stairs was not easy. Rooms were good size and comfortable. Could improve if restroom or toilet and small pantry for tea and coffee are added to the common area.
Leisure Family
10/10
Exceptional
31 Aug 2023
Finn
I enjoyed how close it was to the station
10/10
Exceptional
07 Jul 2023
Julie

Great stay, amazing city

Large property, great location, amazing view. We would definitely stay here again.
Partner
10/10
Exceptional
06 Jul 2023
Elissa
Beautiful room with amazing canal views
Leisure Family
2/10
Poor
01 Jul 2023
Qies
This is the worst hotel I ever dealt with don’t not recommend to my worst enemy. They are rude. There’s nobody there to talk to is supposed to send me a code at 3 PM and the code in arrive until like 5:30 PM. They refused to work with me to not stay there.
Leisure
10/10
Exceptional
18 Jun 2023
Alejandro
Nice place
Leisure Family
10/10
Exceptional
16 Jun 2023
Kenneth
Great location.
Leisure Partner
10/10
Exceptional
13 Jun 2023
Gregg
I really liked the jr. Suite, 3 large windows facing the Canal, also spent 2 nights in a deluxe room which was fine just views not as nice, comfortable though.
Leisure Self
2/10
Poor
18 May 2023
Magdalena
Did not receive any sort of check in information or codes as promised. Google maps does not take you to the right place so information on getting there is vital. We were lost and there is no desk or number to call. The building has no signs whatsoever. Honestly extremely frustrating. I had even messaged two days prior saying we hadn’t received any codes or information and was told they would automatically come the day of. When we finally got there we still did not have the entrance code. Terrible customer service.
Leisure Partner
4/10
Poor
06 May 2023
Doug

If you choose to use this ‘’Hotel’’, it’s important to understand that it is NOT a Hotel.
It is not named the ‘’Grand Canal Suites’’, in fact, it’s not named at all.
There is no signage anywhere near this ‘’Hotel’’.
We found it ONLY by putting the address into our iPhone, which led us to an address next door, named ‘’Hotel Canal’’. The guest clerk pointed to the lone door of a shabby Apt with an electronic lock, and we gained access.
The room was very hot, as the thermostat was locked at 27C, and was not adjustable.
I emailed them requesting directions to operate the thermostat, and received no response, AT ALL, EVER !!!
We slept with the windows open, and the sheer curtains closed and just put up with the noise.
The sheer curtains were filled with trapped mosquitoes the following morning.
Don’t bother trying to use the Safe, as it does not work.
This is actually a blessing, as the safe is not bolted down, and can be carried away (the original unused fasteners and instructions were still in the safe).
The location of the property is excellent.
Everything else is seriously lacking, and I would give it a 6 rating, ONLY because of the location.
The staff is non-existent, and contact you only when they collect the taxes, (instead of when you have a question or problem). BEWARE !!!

Leisure Family
10/10
Exceptional
06 May 2023
Tanya

Fantastic view

Very nice spacious room with a fantastic view of the grand canal
Self
2/10
Poor
03 May 2023
monca

Not a hotel

This hotel is not a real hotel, there is no name or Google directions it is not even on the map. The” hotel” is a random door next to a restaurant that leads to a room. There is no service or person works there. It is not a hotel. Very very misleading and very disappointed .
10/10
Exceptional
29 Apr 2023
Ainars
Location is very good if you travel using train
Leisure Family
10/10
Exceptional
27 Apr 2023
Jeri
This is an apartment and we were pleasantly surprised how nice it was. No staff on hand but didn’t need anything so it was great. Very spacious and close to so much. It was unbelievably quiet.
Leisure Partner
10/10
Exceptional
22 Apr 2023
YeVonda

INCREDIBLE

INCREDIBLE!
Contact with host was exceptional-- with entry codes, cupboards to store luggage before check in and after check out (our train departure was 18:18) to explore all day, hands free.
The views from our room and the common area were magazine worthy.
I have amazing photos, but the website won't load them. Sorry!
Friends_and_family Family
8/10
Excellent
17 Apr 2023
Kayla
A little difficult to find and navigate where things were, but awesome location and hosts were quick to answer when we had difficulty. Beautiful view, would definitely come back
Leisure Family
10/10
Exceptional
13 Apr 2023
James
Location was great, right in front of the Ferrovial. Clean, and easy to get in one you paid for the city tax and filled the form
Leisure Partner
8/10
Excellent
08 Apr 2023
Angela
Amazing location perfectly situated on the Grand Canal and close to the train station. Confusing and odd check in experience and for the size of the place, I wish it had a small kitchenette or additional beds.
Leisure Family
10/10
Exceptional
02 Apr 2023
Jonathan
Wonderful stay for budget travelers used to airbnb’s etc.
There is no front desk or concierge but they give you codes to allow yourself in. We arrived early and were relieved there was a luggage locker we could leave our bags in so that we could enjoy Venice until check in.
We had the corner suite and the views were breath-taking. Three windows facing the Grand Canal.
Also perfect location if you are arriving by train or bus. Less than 5 minute walk from either.
Leisure Partner
8/10
Excellent
01 Apr 2023
Kim
Bed was too hard
10/10
Exceptional
30 Mar 2023
Alex
Clean spacious room, great location and view. Convenient access to transportation, parking, restaurants.
Leisure Family
6/10
Pleasant
26 Mar 2023
Verified traveler
The bed was hard and the floors were sloped.
10/10
Exceptional
25 Mar 2023
Marjorie
We live our stay. The view and location was fabulous. FYI There is no staff and there are some stairs. Would go back for sure.
6/10
Pleasant
20 Feb 2023
galit
Location is near Piazalla Roma - a little far from the center, Room is too cold - air conditior doest work well
Partner
4/10
Poor
04 Jan 2023
Sheldon
The location is good. Close to train station and easy to get places. The room was very hot (26C) but there was no A/C to cool it down. The bathroom window was already open when I arrived and the room was full of mosquitoes. My spouse and I woke up covered with mosquito bites. The bed was very firm and not comfortable to sleep on. The bathroom did not have a bidet, just a toilet.
Leisure Partner
8/10
Excellent
30 Dec 2022
Marvin
The view was great and the room fits in with Venice.
Only problem there was little to none English channels
Self
10/10
Exceptional
20 Nov 2022
Amanda

Loved our time in Venice

Amazing location on the grand canal with a front row view! Across from the train station we expected more noise but since the apartment had a front room the bedroom was cosy and quiet. Easy to get to the water bus and to walk anywhere.
Partner
8/10
Excellent
07 Nov 2022
Mark
Great location, easy to get in and out. Either a/c didn’t work or couldn’t figure out how to work it. Either not an issue due to the temp was to hot but maybe staff should check it or put instructions on how to use, wifi was really slow. Overall nice place n location
Leisure Partner
10/10
Exceptional
23 Oct 2022
Billy
Staff was non existing. All codes and email. Right across from the train. Was craving kfc. And there is one. Then up and down a few bridges behind a green door
Leisure Partner
2/10
Poor
26 Sep 2022
Mohamad
No reception, you pay all in advance they send you code to get in the property, room was on second floor no help with luggage I have 4 , room was clean nice location is great, cannot function the thermostat room was cold at night
Family
8/10
Excellent
20 Sep 2022
Punathil
Those who plan to book the property need to understand that there are no staff at the site. So, if you like the human interaction to ask questions of suggestions, this will be problem. The room is big, very conveniently located and the bathroom is nice. As with many room sin Venice, you will get some disturbance from the street and surrounding restaurants.
Leisure Partner
6/10
Pleasant
15 Sep 2022
Christopher
Good sized room and communal area.
Bed linen linen and towels changed frequently
No iron or ironing board in room.
No glasses in bedroom or bathroom
No front desk/receptionist
Leisure Partner
10/10
Exceptional
23 Jul 2022
William
Great location, great room size, easy check in/out
Leisure Partner
6/10
Pleasant
22 Jul 2022
Daniel
Convenient check in and clean. Well located near Piazalle Roma for easy entry/exit in Venice and only a max of 40 minute walk to f
The furthest major points in Venice. However, the AC blows cold air right on the bed...we got sick the first night. The bed was not the most comfortable and the bathroom window didnt close so our bathroom was full of mosquitos and we had to quickly shut the door each time. Still it was good for the price easy and convenient.
Business_and_leisure Partner
4/10
Poor
22 Jul 2022
Otto
Breakfast was supposed to be included but no one showed up at the scheduled start time of 0800. We seem to have been the only guests, yet not even coffee and rolls were made available. Not having breakfast available, as advertised, was extremely disappointing.
Leisure Family
2/10
Poor
21 May 2022
Oralia
Pro's:
close to the train station
relatively clean

Con's:
broken USB outlets, so if you don't have adapaters forget it

No AC, because it can't be turned on per italian regulation (I had been in MIlan the week before and no issue there with AC)

Left the windows open to combat the lack of AC, had mosquitos bite us all night and great views also mean tons of tourists which means it was loud.

Don't plan on getting much sleep here.
Partner
6/10
Pleasant
18 May 2022
Nicole
Location is great if you are coming/ going by train. Communication with the owners was quick! The only thing is that this is NOT a hotel. It's more of an apartment so there is no concierge or anyone to ask questions or suggestions on where to go in the city. Also the AC DOES NOT WORK. You must sleep with windows open and there are mosquitos everywhere so come prepared for that. Overall, location is the best thing.
Leisure Partner
10/10
Exceptional
22 Oct 2021
David

Great view to the Canal!

We loved this place! Amazing sunsets!
Partner
8/10
Excellent
04 Sep 2021
ABDON
Price, view and place in general
Leisure Family

Location & surroundings

Grand Canal Suites
Sestiere Santa Croce 555, Venice, Italy

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Grand Canal Suites

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