Grand Canal Suites

10/10

Exceptional

22 Feb 2026

Katera

Great location

4/10

Poor

12 Feb 2026

Jack Enzo

No staff. Shower won’t drai

2/10

Poor

18 Oct 2025

Michele

The room looked fine online but looks can be deceiving. The wall behind the bed is filthy don’t think it’s been washed in years. The shower grout lines are black in many areas, black mold? No drinking glasses not even in the common area. So don’t buy a bottle of wine unless you are ok with drinking it directly from the bottle! Location was fine as it is directly on the grand canal. No view from our window. We were in room 4. Mattress and pillows were hard as rock! Oh and many many stairs to navigate and some of the metal rods that hold the carpet are loose and in the middle of the step, we kept kicking them back so we didn’t trip on them. All in all stay away….stay far far away!

Leisure Partner

6/10

Pleasant

10 Oct 2025

Les

I don’t think AC worked. Didn’t see any controls anywhere. Entrance looks like you are walking into a very rough place but rooms are clean and presentable, but very basic. Supplies are extremely minimal. No food items whatsoever. I did not compare prices, so I cannot speak for value. The location was excellent, and we felt safe. Door and walls are paper thin. That all said, we did have a nice stay!

Partner

4/10

Poor

08 Oct 2025

Lyubov

Our room wasn’t clean, we were told 30 minutes after our check-in that our room was ready. The room wasn’t touched after the people who stayed there before us, piles of towels, etc. When we contacted the staff, the front desk lady was super rude to us. We waited about 45 minutes in the hallway for someone to come and clean the room.

Partner

6/10

Pleasant

14 Sep 2025

Travis

Great location - minutes away from train station. Room was basic but good size. Bathroom okay, but shower was small and awkward to get in and out of.

Leisure Partner

6/10

Pleasant

12 Sep 2025

Sterling

It's not staffed and response to questions was poor. Very small shower. It is close to the train station and transportation square. Nice views.

Business Self

10/10

Exceptional

04 Sep 2025

Jose

This property is not a common hotel with front desk and others amenities. It definitely work for what i need that was a good bed, bathroom and A/C. Safe and close to a lot of restaurants. My room have canal view and it was clean and comfy. No staff present but you can text them for any questions or needs. They will text instructions and code for doors. If you follow the instructions there will not be any issue. I liked and i will recommend for a quick 2 o 3 days trip unless you preferred full service hotel, this will be great.

Leisure Partner

8/10

Excellent

05 Aug 2025

Erika

Great location, but not really what we were expecting. We booked through Expedia and thought we were getting a hotel, but it is really more of a rental apartment (self-check in, no staff). We were told there was a kitchen but couldn't find one anywhere in our apartment (room 6). Room 6 also had the most bizarre layout (by North American standards anyway). There were SO MANY stairs which was very difficult for carrying all our luggage. If you have accessibility issues, you should not stay here. I wouldn't recommend this room if you have very young children either. We were only there for 2 nights and the location is really good so it all worked out in the end for us. But I think if I had kids with me, if I wasn't able to do heavy lifting up many stairs, or if I actually needed the kitchen, I would have felt differently.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Alfred

The location and view is excellent. Difficult to find the door to enter building.The cleaniness is poor, safe not secured makes it useless.

Leisure Partner

10/10

Exceptional

04 Jul 2025

Kanto

Très bien situé proche de tout à pied, belle chambre propre et spacieuse self check in très facile aucun problème

Leisure Friends

4/10

Poor

19 Jun 2025

Svetlana

The best part of this stay is the location if you want to be close to the train and bus station, 5 5-minute walk. The rest is not so good. The toilet didn't flush, and there were a lot of stairs with no elevator if you had lots of luggage. You never see a person, it's a check-in self-checkout. No one to assist you. It's not really a hotel, just a few rooms in the building dedicated to tourist rent. Because building is old the floor is very uneven.

Leisure Family

10/10

Exceptional

19 Jun 2025

Ruth

Great stay! Very clean had everything we needed. There is no reception, however the owners were readily available for questions. Process to getting into our room was easy via messaging the owner had sent a few days prior to our arrival.

8/10

Excellent

16 Jun 2025

John

Excellent view from our room of the canal. Room was comfortable and clean. This is a third floor room with stairs only. But Venice is nothing but stairs anyway.

Leisure Partner

2/10

Poor

09 Jun 2025

Daniel

Air condition did not work. I couldn’t get a hold of anybody.

4/10

Poor

03 Jun 2025

Daniel

Very convenient location. We choose this due to the proximity to the bus station because we had a flight the next morning.

It was very hot in Venice on the day we stayed in this room, and the air conditioning did not work properly. I know that the response to this comment will certainly be “we checked the air conditioning and it is working properly”, but that is NOT true. When we arrived at 3pm for check in, the thermostat read “30 degrees C”. SOOOO hot in the room. But ok, so we put the A/C on, set to a lower temp, showered off, and went out to enjoy the city. Came back 3 hours later and now the thermostat read “31 degrees C”. What? How could it be even hotter now with the A/C running? We again showered off, and tried to relax and cool off a bit, and before we left the room for dinner, the thermostat read “32 degrees C”. Wow. Going in the wrong direction! After dinner and walking around for the evening, we again came back to the room, and it was SOOO hot in there. We again showered for a 3rd time to cool off, and tried to go to bed with the windows open for a little breeze. This room is right on the Grand Canal which is so very busy and noisy, and we were hearing laughing and talking and boats going by and loud noises until nearly 3am. Awful night sleep. We were quite happy to leave in the morning.

This is quite a nice room with a beautiful view and convenient location. We would have been quite happy with it if not for the faulty air conditioning.

Leisure Partner

6/10

Pleasant

02 Jun 2025

Barbara I

The location was good, The building in the picture is not the building, its the one across the river. There was no air condition and no stairs. Very difficult to carry bags up so many flights of stairs if you are partially handicap. There was no mention of it in the description of the building.

Leisure Family

10/10

Exceptional

27 May 2025

Jack

Overall the stay was great. Getting to store our luggage before checkin was a nice plus. Outside the property was dirty and had a scammer, but I can’t blame the hotel for that.

Leisure Partner

6/10

Pleasant

03 May 2025

David

Stay here ONLY if you need to be next to the train station.

The good:
5 minutes away and can see train station from this apt/hotel. Awesome view from the “common area” window. Easy access to food and shops. Off site staff replied quickly to my emails.

The not so good:
Cool outside in early May but inside room was 30c/86f - opened windows but that just let in all the mosquitoes! Staff said they couldn’t turn AC on till later in the month when it’s warmer. It worked out since 2nd day had a cold shower (no hot water!) instant wake up to catch 6am train.
Don’t count on WiFi as it was virtually useless ( maybe turned off in the evening?)

Leisure Partner

6/10

Pleasant

28 Apr 2025

Michelle

The view was amazing. It was located close to the train station even though you must go through a bridge with stairs and then a staircase with your luggage. The staircase at the location was unsafe with the carpet rods coming up. When we arrived it was extremely hot in the building and our room. When I messaged the host they told me the AC will not work in April. The first line advertised shows “air conditioning” so this was disappointing as I would not have chosen this location with no AC. When I explained the next day how loud it was outside to keep the window opened I was told it was against the law to use AC there. I researched this and only found that law is only in effect now for office buildings. So we had a very warm and loud two nights with no sleep. They didn’t care since they had already gotten my money. The bed also had a hard plastic under the sheet which was very uncomfortable to sleep on. This place could be nice with minor improvements. I’m disappointed this ruined my stay in Venice.

Leisure Partner

8/10

Excellent

24 Apr 2025

Rodney

This was a very large suite in a very old 1600's building.

Leisure

8/10

Excellent

13 Apr 2025

Verified traveler

Exactly what we needed.

Fantastic location, great security, easy instructions. Just be sure to message them a few days ahead of time for check in as it says in their details.

Partner

8/10

Excellent

30 Oct 2024

Pierre

Appartement spacieux et propre. Un grand salon offre une belle vue sur le grand canal. Nous pensions loger dans un hôtel, mais c'était une location de courte durée. Ce n'était pas ce que nous recherchions. La publicité était trompeuse.

2/10

Poor

21 Oct 2024

savas

Do not stay here

Horrible place, no room cleaning service, not even a hook in the bathroom to hang your towels.you can stay in much nicer places in Venice

Partner

6/10

Pleasant

08 Oct 2024

Verified traveler

Check-In Nightmare - Otherwise Fine

Other than check-in, great hotel. This hotel does not have a front desk - it is a coded building. We were on a cruise before staying here, so didn’t realize we needed a code to get in. We called upon arrival, and completed the necessary documents, and were told we could get the code quickly, but it took over and hour and a half and we had to call back multiple times. Also, you need WhatsApp or internet to receive and complete the necessary check-in documents. Once in, it was fine. Safe, clean room with a nice view.

Partner

2/10

Poor

08 Oct 2024

Daison

Disappointing Stay, Overpriced for What You Get

I recently stayed this place, and it was, unfortunately, one of the worst hotel experiences I’ve had. Despite the high price tag, the amenities were bare-bones at best. The room was cold, outdated, and lacked even basic comforts you would expect for the price—no coffee maker, subpar bedding, and poor Wi-Fi.

There is no actual staff on site, you reach them virtually via WhatsApp, and they seemed uninterested in addressing concerns, and the service overall was lackluster. For what I paid, I was expecting at least a comfortable, high-quality stay, but what I received was far from it.

If you’re considering booking here, I strongly advise you to avoid this place. There are far better options nearby that offer much more for your money.

Leisure Partner

6/10

Pleasant

05 Oct 2024

Miranda

Terrible bed and very very small room.
Could not adjust air conditioning

Leisure Partner

2/10

Poor

30 Sep 2024

Alejandro

What doesn’t show in any website, there is no one to ask, just a code in a door and for most rooms there are 59 step to get to the room, no elevator

Leisure Family

8/10

Excellent

27 Sep 2024

Ricardo

This was a lovely stay for our first time in Venice. We had a great view of the canal and the room was very spacious. The only challenge was walking up the stairs with our luggage since there is no elevator but other than that, it was very convenient location and beautiful place. Just an FYI, it is mentioned on the description that there in no staff on site. They were good about keeping contact via WhatsApp. Also, you cannot control the thermostat. Luckily it was cool enough at night to not need that ( for the hot bodies out there).

Leisure Partner

2/10

Poor

03 Sep 2024

Matt

This is a catfish property. I felt misled with my booking. It felt like a prison on the inside, concrete walls. It was not sanitary, I could tell that they did not properly clean the carpet since there was hair, lent and other particles in the floor (pictures attached)

It is very difficult to find and we could not figure out how to adjust the thermostat. There was a door that was locked in our room with a strange sign on it.

Partner

8/10

Excellent

28 Aug 2024

Callum

Amazing location, property was simple

Leisure Partner

10/10

Exceptional

20 Aug 2024

Khay

Very clean, fast WiFi and an AC that actually works, recommend

Leisure Family

2/10

Poor

03 Aug 2024

Edward

When we arrived at the hotel for our two night stay there were dead and live mosquitoes on the bed, in the washroom and all around the room. We messaged them right away and all they said was to send them pictures and there was bug machine in the room! There was also a can of RAID in the closet. No wonder there was dead mosquitoes all over the room. They must have sprayed it before we arrived but didn’t bother cleaning it up.

First evening we were woken up in the middle of the night by a loud dripping noise on the floor. What I found was water dripping on to the floor from the AC unit up above the ceiling. I put a garbage can underneath it to catch the water. We messaged to tell them in the morning and they asked a video of the leak and then asked us when we will be checking out. After sending pictures they said they will inform the technician. Technician never came and water dripped all night again on our last night.

Our room was unit No 1 standard room with grand canal view, the room looked nothing like the pictures. It was dirty and sticky.

We do not recommend this hotel unless you want to be bit by mosquitoes in your sleep.

Leisure Partner

10/10

Exceptional

31 Jul 2024

John

Was worried cause we didn’t see any staff for check in. But everything was sent via email how to check in and was sent codes to stay at the location. Very nice view of the grand canal

Leisure Friends

10/10

Exceptional

30 Jul 2024

Ivette

Clean , nice but need direct comunication

4/10

Poor

14 Jul 2024

Tyler

The Grand Canal Hotel is clean and conveniently located near the train station. However, our stay was disappointing. The air conditioning couldn't cool our room below 27°C, and the pre-arrival process was tedious with numerous messages, links, and a document uploads.
Additionally, there is no staff on-site. Despite booking a suite, it felt more like a hostel than a hotel, with a shared common area just outside our room door. It did not meet our expectations.

Leisure Partner

10/10

Exceptional

10 Jul 2024

Ashish

Grand canal view was great.

Leisure Family

8/10

Excellent

20 Jun 2024

Calvin

There was no elevator so I had to lug my suitcases up 3 flights of stairs.

Leisure Partner

4/10

Poor

16 Jun 2024

kory

Arrived at 4:20pm and room wasn’t ready for a 3pm check in. No checkin desk so had to wait as I carried 100lbs of luggage up the stairs and wasnt willing to do it twice. 1/2 hr later we get in the room.
Paying almost $400 cdn and with the early checkout of 10am I expect my room to be ready for 3pm. Property refused any sort of compensation for this. Expedia gave me a $50 credit which is better than nothing. Price paid is solely for the view. Bed is hard, decor is very dated, pillows are not good. I couldn’t sit in the toilet properly because my legs are too long. Anyone over 6”4 will have to sit sideways which is not ideal. There is a safe in the room but it is not attached to anything and someone could put it under their arm and simply walk out. Having a can of raid in the linen closet is odd. 5 min walk from train station

Leisure Partner

8/10

Excellent

06 Jun 2024

Verified traveler

Probably try find somewhere else

Ok stay. Not advertised it’s a water bed and the communication is shocking. Awful customer service experience.

Partner

10/10

Exceptional

26 May 2024

Heidi

Great stay

Amazing location on canel

Partner

6/10

Pleasant

26 May 2024

cheryl

Not worth the money!

The common room was lovely but the room itself was cold, could not get a response on how to turn heat on. There was still garbage in the bathroom, other peoples left overs in fridge and the shower is extremely small. There is no atmosphere to the room what so ever. The safe can be picked up and carried away and the doors can easily be opened with a credit card! The only good thing ws the location and the view.

Partner

6/10

Pleasant

17 May 2024

Susanne

The shower was ridiculously small. There was no comfortable way to point the water, so the hand held was the only way to rinse off. The toilet had little space in front, so we had to use it sideways. There was no place to put our luggage. Music from below was louder than the TV the TV faced the wrong way with no room to turn it towards the bed. There was no maid service, no staff. The upstairs stomping was obnoxious

Leisure Family

6/10

Pleasant

06 May 2024

Claudio

Strategic position with a great view. The room is very basic for the price but considering it's Venice it's fair enough I guess.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Carl

The check in process was not clear AT ALL. Past that it was great.

Business_and_leisure Family

10/10

Exceptional

27 Apr 2024

Kyle

It was a little bit of a strange experience, but a clean room and great view! Communication all happens on the day of arrival, which was a bit worrying for planning, but it all worked out great! Only downside is no AC

Leisure Partner

2/10

Poor

19 Apr 2024

Mirko

Last resort... Look elsewhere.

Difficult to find.
Poor organisation prior.
Google address is not correct.

Spent the morning frustrated that the place wasn't where listed. No signage on door.

Weird layout.
Our bedroom had a door leading to the shared living. Adamant others listened to us have a good night..

Revived 3 emails a day for a week prior.
Was travelling from Australia without a phone, was incredibly annoying and frustrating.

Partner

2/10

Poor

09 Apr 2024

Alisan

Never Visit Never

Terrible service, terrible room and really very strange place. Enterance is strange, called 10 times the number for asking questions and no response during working hours. Very stupid room design, some one elses luggages was in cupboard, batroom very strange and air conditioner was not working.

Partner

6/10

Pleasant

06 Apr 2024

Victoria

The stay was good, but we were unable to control the temperature in our room. When we arrived our room was at 27 degrees Celsius while outside was only 20. It was hard to fall asleep with the heat of the room, even with the window open.

Leisure Friends

2/10

Poor

30 Mar 2024

Charles

Walk up to unit was horrible and getting access to speak to some one was aweful.

Leisure Family

10/10

Exceptional

13 Feb 2024

Levon

A large and clean room at a location very close to station. View on the canal was a nice bonus.

10/10

Exceptional

09 Feb 2024

Jennifer

Great location!

Great rooom with all the needed amenities: extra towels, body wash, extra pillows, closet with hangers, safe box, blow dryer, towel warmer. Room/bathroom was very clean. Great location next to the main canal and about a 10 minute walk from the train station. Would definitely recommend this place.

Partner

2/10

Poor

11 Sep 2023

Debbie

I would not recommend this hotel for anyone traveling to Venice. The staff was unresponsive, enough so that we needed to last minute find another hotel the night of. There is no front desk or staff on site, so there is never anybody to reach out to, especially if you are traveling on a weekend. I would give 0 stars if I could. DO NOT STAY HERE.

Leisure Partner

10/10

Exceptional

06 Sep 2023

Leslie

The property was in a great location close to all transportation. The suite was very spacious. Be prepared to climb a lot of stairs.

Leisure Partner

6/10

Pleasant

02 Sep 2023

Nancy

First, the star rating system above doesnt work. and ther was no staff there anyway. I was hard to find, even with the maps. Perhaps the map should point out that the geen door is tucked in a corner, not actually facng the street/canal. The suite was Ok, a little confusing with the 2 bathrooms. The living room was very sparsly decorated-- we saw int the living room/lobby for rooms 2, 3, 4, 5 & it was much nicer. Also, we couldnt get the safe to work. But good lacation for our needs & we foind some good restaurants too.

6/10

Pleasant

01 Sep 2023

BALRAJ

Entrance door lock was not working. Random people were coming inside and asking if room was available. No elevator or Lift. To carry luggage 3 floors on stairs was not easy. Rooms were good size and comfortable. Could improve if restroom or toilet and small pantry for tea and coffee are added to the common area.

Leisure Family

10/10

Exceptional

31 Aug 2023

Finn

I enjoyed how close it was to the station

10/10

Exceptional

07 Jul 2023

Julie

Great stay, amazing city

Large property, great location, amazing view. We would definitely stay here again.

Partner

10/10

Exceptional

06 Jul 2023

Elissa

Beautiful room with amazing canal views

Leisure Family

2/10

Poor

01 Jul 2023

Qies

This is the worst hotel I ever dealt with don’t not recommend to my worst enemy. They are rude. There’s nobody there to talk to is supposed to send me a code at 3 PM and the code in arrive until like 5:30 PM. They refused to work with me to not stay there.

Leisure

10/10

Exceptional

18 Jun 2023

Alejandro

Nice place

Leisure Family

10/10

Exceptional

16 Jun 2023

Kenneth

Great location.

Leisure Partner

10/10

Exceptional

13 Jun 2023

Gregg

I really liked the jr. Suite, 3 large windows facing the Canal, also spent 2 nights in a deluxe room which was fine just views not as nice, comfortable though.

Leisure Self

2/10

Poor

18 May 2023

Magdalena

Did not receive any sort of check in information or codes as promised. Google maps does not take you to the right place so information on getting there is vital. We were lost and there is no desk or number to call. The building has no signs whatsoever. Honestly extremely frustrating. I had even messaged two days prior saying we hadn’t received any codes or information and was told they would automatically come the day of. When we finally got there we still did not have the entrance code. Terrible customer service.

Leisure Partner

4/10

Poor

06 May 2023

Doug

If you choose to use this ‘’Hotel’’, it’s important to understand that it is NOT a Hotel.
It is not named the ‘’Grand Canal Suites’’, in fact, it’s not named at all.
There is no signage anywhere near this ‘’Hotel’’.
We found it ONLY by putting the address into our iPhone, which led us to an address next door, named ‘’Hotel Canal’’. The guest clerk pointed to the lone door of a shabby Apt with an electronic lock, and we gained access.
The room was very hot, as the thermostat was locked at 27C, and was not adjustable.
I emailed them requesting directions to operate the thermostat, and received no response, AT ALL, EVER !!!
We slept with the windows open, and the sheer curtains closed and just put up with the noise.
The sheer curtains were filled with trapped mosquitoes the following morning.
Don’t bother trying to use the Safe, as it does not work.
This is actually a blessing, as the safe is not bolted down, and can be carried away (the original unused fasteners and instructions were still in the safe).
The location of the property is excellent.
Everything else is seriously lacking, and I would give it a 6 rating, ONLY because of the location.
The staff is non-existent, and contact you only when they collect the taxes, (instead of when you have a question or problem). BEWARE !!!

Leisure Family

10/10

Exceptional

06 May 2023

Tanya

Fantastic view

Very nice spacious room with a fantastic view of the grand canal

Self

2/10

Poor

03 May 2023

monca

Not a hotel

This hotel is not a real hotel, there is no name or Google directions it is not even on the map. The” hotel” is a random door next to a restaurant that leads to a room. There is no service or person works there. It is not a hotel. Very very misleading and very disappointed .

10/10

Exceptional

29 Apr 2023

Ainars

Location is very good if you travel using train

Leisure Family

10/10

Exceptional

27 Apr 2023

Jeri

This is an apartment and we were pleasantly surprised how nice it was. No staff on hand but didn’t need anything so it was great. Very spacious and close to so much. It was unbelievably quiet.

Leisure Partner

10/10

Exceptional

22 Apr 2023

YeVonda

INCREDIBLE

INCREDIBLE!
Contact with host was exceptional-- with entry codes, cupboards to store luggage before check in and after check out (our train departure was 18:18) to explore all day, hands free.
The views from our room and the common area were magazine worthy.
I have amazing photos, but the website won't load them. Sorry!

Friends_and_family Family

8/10

Excellent

17 Apr 2023

Kayla

A little difficult to find and navigate where things were, but awesome location and hosts were quick to answer when we had difficulty. Beautiful view, would definitely come back

Leisure Family

10/10

Exceptional

13 Apr 2023

James

Location was great, right in front of the Ferrovial. Clean, and easy to get in one you paid for the city tax and filled the form

Leisure Partner

8/10

Excellent

08 Apr 2023

Angela

Amazing location perfectly situated on the Grand Canal and close to the train station. Confusing and odd check in experience and for the size of the place, I wish it had a small kitchenette or additional beds.

Leisure Family

10/10

Exceptional

02 Apr 2023

Jonathan

Wonderful stay for budget travelers used to airbnb’s etc.
There is no front desk or concierge but they give you codes to allow yourself in. We arrived early and were relieved there was a luggage locker we could leave our bags in so that we could enjoy Venice until check in.
We had the corner suite and the views were breath-taking. Three windows facing the Grand Canal.
Also perfect location if you are arriving by train or bus. Less than 5 minute walk from either.

Leisure Partner

8/10

Excellent

01 Apr 2023

Kim

Bed was too hard

10/10

Exceptional

30 Mar 2023

Alex

Clean spacious room, great location and view. Convenient access to transportation, parking, restaurants.

Leisure Family

6/10

Pleasant

26 Mar 2023

Verified traveler

The bed was hard and the floors were sloped.

10/10

Exceptional

25 Mar 2023

Marjorie

We live our stay. The view and location was fabulous. FYI There is no staff and there are some stairs. Would go back for sure.

6/10

Pleasant

20 Feb 2023

galit

Location is near Piazalla Roma - a little far from the center, Room is too cold - air conditior doest work well

Partner

4/10

Poor

04 Jan 2023

Sheldon

The location is good. Close to train station and easy to get places. The room was very hot (26C) but there was no A/C to cool it down. The bathroom window was already open when I arrived and the room was full of mosquitoes. My spouse and I woke up covered with mosquito bites. The bed was very firm and not comfortable to sleep on. The bathroom did not have a bidet, just a toilet.

Leisure Partner

8/10

Excellent

30 Dec 2022

Marvin

The view was great and the room fits in with Venice.
Only problem there was little to none English channels

Self

10/10

Exceptional

20 Nov 2022

Amanda

Loved our time in Venice

Amazing location on the grand canal with a front row view! Across from the train station we expected more noise but since the apartment had a front room the bedroom was cosy and quiet. Easy to get to the water bus and to walk anywhere.

Partner

8/10

Excellent

07 Nov 2022

Mark

Great location, easy to get in and out. Either a/c didn’t work or couldn’t figure out how to work it. Either not an issue due to the temp was to hot but maybe staff should check it or put instructions on how to use, wifi was really slow. Overall nice place n location

Leisure Partner

10/10

Exceptional

23 Oct 2022

Billy

Staff was non existing. All codes and email. Right across from the train. Was craving kfc. And there is one. Then up and down a few bridges behind a green door

Leisure Partner

2/10

Poor

26 Sep 2022

Mohamad

No reception, you pay all in advance they send you code to get in the property, room was on second floor no help with luggage I have 4 , room was clean nice location is great, cannot function the thermostat room was cold at night

Family

8/10

Excellent

20 Sep 2022

Punathil

Those who plan to book the property need to understand that there are no staff at the site. So, if you like the human interaction to ask questions of suggestions, this will be problem. The room is big, very conveniently located and the bathroom is nice. As with many room sin Venice, you will get some disturbance from the street and surrounding restaurants.

Leisure Partner

6/10

Pleasant

15 Sep 2022

Christopher

Good sized room and communal area.
Bed linen linen and towels changed frequently
No iron or ironing board in room.
No glasses in bedroom or bathroom
No front desk/receptionist

Leisure Partner

10/10

Exceptional

23 Jul 2022

William

Great location, great room size, easy check in/out

Leisure Partner

6/10

Pleasant

22 Jul 2022

Daniel

Convenient check in and clean. Well located near Piazalle Roma for easy entry/exit in Venice and only a max of 40 minute walk to f
The furthest major points in Venice. However, the AC blows cold air right on the bed...we got sick the first night. The bed was not the most comfortable and the bathroom window didnt close so our bathroom was full of mosquitos and we had to quickly shut the door each time. Still it was good for the price easy and convenient.

Business_and_leisure Partner

4/10

Poor

22 Jul 2022

Otto

Breakfast was supposed to be included but no one showed up at the scheduled start time of 0800. We seem to have been the only guests, yet not even coffee and rolls were made available. Not having breakfast available, as advertised, was extremely disappointing.

Leisure Family

2/10

Poor

21 May 2022

Oralia

Pro's:
close to the train station
relatively clean

Con's:
broken USB outlets, so if you don't have adapaters forget it

No AC, because it can't be turned on per italian regulation (I had been in MIlan the week before and no issue there with AC)

Left the windows open to combat the lack of AC, had mosquitos bite us all night and great views also mean tons of tourists which means it was loud.

Don't plan on getting much sleep here.

Partner

6/10

Pleasant

18 May 2022

Nicole

Location is great if you are coming/ going by train. Communication with the owners was quick! The only thing is that this is NOT a hotel. It's more of an apartment so there is no concierge or anyone to ask questions or suggestions on where to go in the city. Also the AC DOES NOT WORK. You must sleep with windows open and there are mosquitos everywhere so come prepared for that. Overall, location is the best thing.

Leisure Partner

10/10

Exceptional

22 Oct 2021

David

Great view to the Canal!

We loved this place! Amazing sunsets!

Partner

8/10

Excellent

04 Sep 2021

ABDON

Price, view and place in general

Leisure Family

10/10

Exceptional

12 Aug 2021

Verified traveler

The location was a little hard to find but once we did it was definitely worth it. The only downside, no wifi and the bed is extremely hard. However, the room was very clean.staff was friendly and professional and they let us leave our luggage on site while we continued exploring after check out

Leisure Partner

10/10

Exceptional

13 Oct 2020

Anne

Great room, great location!

We are a great time, despite a rainy Sunday! The location of the Grand Canal Suite could not have been better! The room was spacious, comfortable and modern and with a beautiful view of the canal and all its activities. We were close by shops and restaurants. We loved it!

Partner

2/10

Poor

06 Jun 2020

Tyler

ruined honeymoon

Couldn’t even go because they closed the country due to Corona. They wouldn’t refund our money. Very irritated with how they handled the situation. It’s one thing to cancel our reservation due to not wanting to go. We had every intention of going. We should be refunded. I would gladly use the same hotel in the future because we still want to take the trip but you can guarantee I’m not using this hotel.

Partner

2/10

Poor

16 Mar 2020

Verified traveler

whole italy was lockdown, red zone means no entry, no exit

2/10

Poor

14 Mar 2020

Michael

Bad stay

Bad customer service. Refused to accommodate a reasonable request

Partner

10/10

Exceptional

24 Jan 2020

Herries

Great location & self-checkin

Awesome hotel just like the hotel name facing the grand canal. Walking distance to bus station (airport bus) & Santa Lucia train station (opposite). The room was spacious, sofa bed is big too. The view of grand canal was awesome.
This hotel don't have reception at same location but it was totally fine with me. They contacted me via email to online check-in, made payment for city tax and send me the access code for main door. (I received one day before check-in & your room access code will sent by 3pm on check-in day). We arrived early.. I left my backpacks at hotel living hall while we visit the city. Walking around to Rialto bridge and Piazza San Marco..just follow the signboard.
Venice city has so many Bridges.. not friendly to big luggages should be expected (I think many people complain about this) but can't stop us to experience the uniqueness of this awesome water city.

Friends_and_family Family