Name: Carlton on the Grand Canal
Address: Santa Croce, 578, Venezia, 30125, IT

Carlton on the Grand Canal

Venice (and vicinity) · Italy

100 reviews shown

10/10

Exceptional

18 Jul 2026

Daniel

Fantastic stay, easy access to everything

Self

10/10

Exceptional

12 Jul 2026

Alicia

Very well located, friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Laura

This place was great! I had the junior suite and it was amazing! Beautiful views of the grand canal, the room was so cozy and the staff was so friendly. I will be back

Self

10/10

Exceptional

09 Jul 2026

John

Location is ideal
Staff is amazingly helpful and knowledgeable
Multilingual
Lovely stay and super hospitable

Family_with_children

6/10

Pleasant

09 Jul 2026

Gurvinder

It should not be three star. Location was the best. Accessibility was good.
Rest is okay.

Family

2/10

Poor

06 Jul 2026

Michael

There was mold in our room we got sick after the first day!
I would stay clear of this place!
The staff was rude when we asked to switch rooms the said and I quote
“All the rooms have a little mold”
The worst place I’ve ever stayed!

Partner

10/10

Exceptional

04 Jul 2026

August H.

Room was small but clean and comfortable. Excelent location near the Coloseum.

Partner

10/10

Exceptional

01 Jul 2026

David

Very conveniently located near the train station. We only had one night, but it was perfect to give us the time we needed to see as much of the city and make it to the train on time!

Partner

10/10

Exceptional

26 Jun 2026

Grace

Location is very good... breakfast is also good

Family

10/10

Exceptional

24 Jun 2026

Esther

Great location and super helpful staff. Good breakfast buffet. Property rooms are a bit small and dated but everything was clean and worked well. It's not like we spent much time in the room anyway...

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

James

Room was clean and the A/C kept it cool during the heat wave. Front desk staff are very good.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Eugene

Excellent place to stay in Venice

Self

8/10

Excellent

16 Jun 2026

Adelson Fabiano

The location of the hotel is fantastic - by the Grand Canal and only 5 min walking from the train station - and the staff was very helpful. But the room doesn't look special - the shower box is very very small, view is not good (we could only see other windows). And it is a pricy hotel - so the final decision depends on what you are looking for.

Partner

6/10

Pleasant

15 Jun 2026

Lester

Property has great location. Across the train station. Just need to go over 1 bridge. Easy walking distance to many restaurants, squares. 20 to 25 mins walk from San Marco.
Rooms could use some modernization. Noise, vibration of windows or shutters , construction waking you up in the morning. Shower seal to the tub leaking and falling out.

Satff was courteous and accommodating.

Family_with_children

8/10

Excellent

14 Jun 2026

Kimberly

Very cute traditional property. Fantastic location with windows that overlooked the grand canal, easy to get in/out of Venice. The staff was really kind and helpful! Lots of fantastic restaurants nearby and just across the canal from the public ferry.

Partner

10/10

Exceptional

13 Jun 2026

Lianne

Wonderful hotel staff who were more than happy to help and answer any questions.

Partner

10/10

Exceptional

13 Jun 2026

Charles M

Had a quiet courtyard just outside our door. Across the canal from the train station.

Venice has canals and stairs and stairs and stairs to cross those many canals. Don't want to haul luggage. Many porters with carts are available to help.

Wow, wow, wow.

Partner

6/10

Pleasant

12 Jun 2026

Kafayat

I gave the staff 5 star, the location is also convenient, cross the grand canal from Venice central train station. The breakfast was decent.
The facility need upgrades. Our room which is a “canal view is horrible! There was a huge flag pole right in front of the tiny window blocking the view. The bed and the entire furniture needs to be replace ASAP. The Duvet on the bed needs to be replaced. There was electric out let to plug in our charger, the guy at the front desk told us to unplug one of the lamps to plug in our charger. 2 people can not fit in the bathroom at the same time. There was open can of beer in the fridge no water and was still left there after reporting it. Housekeeping need to be improve.

Partner

10/10

Exceptional

10 Jun 2026

Martin

We really enjoyed our stay at this hotel. It is in an older building, but still very well maintained. The complimentary breakfast left a little to be desired. But that was more of a cultural difference than a lack of quality. The staff was extremely helpful and friendly. We would stay at this hotel again.

Partner

10/10

Exceptional

07 Jun 2026

Joshua

Everything was perfect

Family

8/10

Excellent

02 Jun 2026

Bret

Definitely has old world charm. Rooms were clean and nice. Locate right on the grande canal across from train station so location was convenient also.

Partner

6/10

Pleasant

26 May 2026

Bhavesh

While the family room is touted as a room for 4 adults, it is cramped and the amenities are minimalistic, The living area has a double bed and 2 single beds with limited closet space and the bathroom needs serious renovation,

The breakfast is decent and staff & location are good but it isn't worth the price since the family room isn't canal facing. The La Cupola race restaurant gets packed due to the view but it is quite over-priced if you consider the food taste / authenticity except the desserts.

Friends_and_family Family

8/10

Excellent

24 May 2026

Priscilla

I understand that Venice is old and that’s their charming but for the price they charge that hotel and called a 4 stars there is a huge difference, the beds are so old and a little uncomfortable and the pillows so flat, the shower so small too.

Partner

10/10

Exceptional

24 May 2026

Sally

I have stayed at The Carlton on The Grand many times. The reception staff were very polite and helpful…a vast improvement from the last time we stayed.
The Canal facing Junior suite was lovely. Although the bath was cracked at the bottom and leaked water. It was known about by the hotel as they had already tried to repair it.
Overall, I think this was my best stay, I would now be very happy to book this hotel again in future.

Family

8/10

Excellent

19 May 2026

anne

For a vintage property AC was amazing

Friends

2/10

Poor

12 May 2026

Robert

Would never go there again. They had a cruise that booked their stay before their ship sailed. They took over the breakfast area it was so packed it was had to get our breakfasts and the wait was too long. It was so packed it was so hard to get coffee. The hotel catered to the large group and not the individual guests. As for the room, the bathroom was actually dangerous as the space was too small and the tub/ shower was difficult to use and the tub floor wobbled, so very unstable. The rooms need major updates. The front desk staff do not extend themselves to be helpful and can make you feel you are bothering them.

Friends_and_family Family

8/10

Excellent

09 May 2026

Lisa

Room was very small

Friends

10/10

Exceptional

03 May 2026

Kathryn

Great location, helpful staff. Very quiet.

Friends

10/10

Exceptional

25 Apr 2026

Cindy

Great location

Partner

10/10

Exceptional

25 Apr 2026

Salomon

Great location, beautiful hotel. Alessio was very helpful at check in. Will return.

Partner

8/10

Excellent

10 Apr 2026

Dioscora

The hotel is beautiful, especially the common areas, which are well-maintained and create a great first impression. The location is also very convenient, making it easy to explore the area.
However, the rooms are quite small and feel a bit outdated. While the room was clean, it did not match the the rest of the property.
The main issue during our stay was the air conditioning. The room was very hot, and despite trying multiple times to adjust the temperature, only warm air was coming out. This made it uncomfortable to sleep, and we ended up having to keep the window open at night because we were sweating.

Partner

10/10

Exceptional

19 Mar 2026

Chris

Great location! Clean room!

8/10

Excellent

18 Mar 2026

Klaus

Great location. Easy walk to transportation center. Love the canal view, but a bit noisy

10/10

Exceptional

08 Mar 2026

Christine

Staff was lovely, room was clean. Soo close to the rail station easy to find even in the dark.

Friends

8/10

Excellent

05 Mar 2026

Elizabeth

It was chilly in yhroom but the hotel was great otherwise. Nice location yo yhe train station and the staff was friendly.

Family_with_children

8/10

Excellent

25 Feb 2026

Faustin

The room was nice but very very hot. No fan was offered. Just opening windows to the courtyard where people smoked. So that came into the room and I have asthma.
When I first got there I accidentally left the door open after carrying my and my wife’s large luggage in. An employee was angry I had left it open. I apologized as he angrily snarled at me then proceeded to sit in his chair. Needless to say, I did not feel welcome when I first got there. However, the rest of the staff was friendly and the breakfast was good.

Partner

6/10

Pleasant

22 Feb 2026

Catherine

Room was a little disappointing, very small

Family_with_children

8/10

Excellent

13 Feb 2026

osvaldo

Nice and easy to find.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Dan

Good place to stay

8/10

Excellent

14 Jan 2026

Sultana

Location was great! Hotel staffs were excellent. A staff named Katia was excellent.
Hotel provides really good breakfast.
Rooms are ok. My kids had a good laugh when they saw the hair dryer.
The heating system was aweful. We visited this week (Jan, 2026) and the rooms got too hot. It wasn't pleasant. The heating is controlled centrally and doesn't allow guest to adjust heating to their own comfort level.

Leisure Family

10/10

Exceptional

27 Dec 2025

Belinda

The staff service was perfect and buffet breakfast very good. Location is near train station along the Grand canal. It was a beautiful experience over all. Thank you

10/10

Exceptional

26 Dec 2025

Praveen

Room was great and maintained well with clean room. Support staff was very helpful and coordial.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Alnoor

Rooms are very old style and small. This is a 3.5 star hotel at most. Breakfast is disappointing, everything taste like it came out of a stale box, shame for a eurozone location known for great food taste and places. Even the coffee was awful, how do you mess that up especially in Italy!!!!. No kettle, no mini bar in the room. If you must stay here get your breakfast and food elsewhere. Nothing grand about this place other than it's located close to bus and train stations, however your going to have to lug luggage up and down the stairs across the big canal bridge especially if your arriving late evening. The boat rides and boat transit are also across the canal. Rooms have heavy old style keys and you only get one, Grand mistake for a pricey place, Carlton Hotel management reminder we are in the digital age now catch up!!! Appreciated the complimentary luggage storage as we visited town after check out.

Leisure Family

10/10

Exceptional

08 Dec 2025

Divya

Very good location. Room was a little far from the elevators and was ok.

10/10

Exceptional

25 Nov 2025

kevin

Location on the grand canal across from the train station where the water ‘bus’ stops are, so easy to get around. First night in a single, just a twin bed but a new bathroom and the best shower I have had. Second night, different reservation, larger room with a good shower. Both were clean and comfortable. The staff was exceptional. Looked like a popular place for tour groups and they kept things moving. I didn’t have breakfast or use their restaurant. A bit if a walk to the main tourist sites, but that’s half the fun - very easy connection with the ‘bus’.

Leisure Self

8/10

Excellent

21 Nov 2025

Manuel E.

Nice

Partner

10/10

Exceptional

08 Nov 2025

Saeideh

It was a good experience for us, the location was awesome

Leisure Family

4/10

Poor

04 Nov 2025

Jeremy

At check-in room wasn’t ready right away, room smelled dank/damp, obvious signs of water damage/repair to ceiling corner of room, fire alarm woke us up early in the morning had to evacuate in the rain, upon leaving encountered a busker/hustler “giving” ponchos but then following for money, and my daughter and I both had numerous bug bites after the one night when googled looked just like bed bug bites, but the view from the room was nice :)

Leisure Family

10/10

Exceptional

03 Nov 2025

Inna

Friendly staff, clean rooms, excellent location!

Leisure Family

8/10

Excellent

01 Nov 2025

Rick

Room cleanliness average; staff very nice. Good location

Leisure Partner

8/10

Excellent

18 Oct 2025

Daniel

The location is amazing. The patio is a garden area court yard not a balcony over the grand Canal and it was two twin beds not a queen or double bed.

Partner

10/10

Exceptional

14 Oct 2025

Joel

Make sure you stay here. It is perfect!

Leisure

10/10

Exceptional

13 Oct 2025

Blanca

Everything in this hotel was great , clean and the breakfast included made it a 10

Leisure Family

10/10

Exceptional

13 Oct 2025

Randolph

Beautiful room and view. Very nice staff!

Partner

8/10

Excellent

12 Oct 2025

catherine

I know it’s Venice and old & beautiful! It definitely was! Just wish we could have had a coffee maker in our room especially with early tours! Didn’t even have coffee available in lobby until their breakfast was ready! I need coffee when I wake up! The safe lock broke and we had to call front desk! The man broke it open ! Thank God because we put our passports in there! The refrigerator did not work at all! The rooftop bar was so much more expensive than any other eateries in Venice! It was so hot in room! Air conditioning didn’t work! We were told because it’s October and winter was here! Not for us! The positive it was close to all!

Leisure

10/10

Exceptional

06 Oct 2025

Jorge

Staff nice and gentleman

Partner

10/10

Exceptional

29 Sep 2025

Sandra

Fabulous position opposite the rail station. Own dock for water taxi pickup drop off.

Leisure Friends

10/10

Exceptional

23 Sep 2025

Rattanak

Convenient.

Leisure Partner

8/10

Excellent

18 Sep 2025

Stephen

Old and very out date

Leisure Family

10/10

Exceptional

14 Sep 2025

Luis

It is clean

Leisure Family

10/10

Exceptional

09 Sep 2025

Rajeev

Carlton on the Grand Canal, has a very friendly team, specially Tudor on the Front desk, who was extremely patient and helpful with his recommendations and options for the area/transport. Rooms are clean, spacious and bright. Convenient location, across from the Main station and vaperetto stop. Roof top restaurant is amazing !! Express Bus available for Marco Polo International Airport, within 5 minutes walk. We were very happy.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Jose

Perfect hotel in front of the canal with a lot of transportation options. This property is close to the train ststion, bus station and uber. Also you can take a water taxi in front of the property. They have restaurant and a rooftop bar that can also serves food... The view from the rooftop is stunning facing the canal. They offer breakfast and it was great. Very close to restaurants and shop... The hotel has elevators and the rooms decor are perfect for Venice... Very Victorian style. Love it! Highly recommend

Leisure Partner

4/10

Poor

06 Sep 2025

Chandrakant

Very small room for the price. Not clean room. Very Old.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Rebecca

Great experience! The staff are friendly!

Leisure

10/10

Exceptional

01 Sep 2025

Adolfo

Nice hotel

Family

10/10

Exceptional

31 Aug 2025

Vitaly

Location. Breakfast

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Jonathan

Very conveniently located right across from the train station if you are popping in for a short trip. Loved the vintage look of the room.

Leisure Partner

4/10

Poor

18 Aug 2025

Hedelita Filicilda

I would love to stay in this area, good food which centre of Grand canal? But The room of the hotel where I stayed it’s horrible when you have shower the water is smashing everywhere because it’s just curtains on by the shower bed is horrible and they don’t even change bed sheets I asked for twin bed well it is twin bed but one only headboard so you can’t split. I have a lot of mosquito bites.in the advert is look very inviting in the room Reality The room is horrible.
And every time I need to go to my room, I need to walk all the way at the back out and then in I I would never go back again with the hotel actually the room that they gave us is for disability people

Leisure

2/10

Poor

16 Aug 2025

HAROLD

Room very outdated
Room key option not good
Evertome i leve the room i had to drop off my keys at the lobby and then make a line to pick it up

10/10

Exceptional

15 Aug 2025

Petros

Great location close to the bus, train, and parking. Has its own restaurant and very good breakfast.

Leisure Family

10/10

Exceptional

11 Aug 2025

Sean

Amazing hotel right on the grand canal and opposite the train station. The view was astounding, and the staff were all super friendly. The food was superb, and the rooftop bar was awesome for watching the sun set over Venice.

Leisure Self

8/10

Excellent

05 Aug 2025

Abdel

Centrally located and in very good service.

Leisure

10/10

Exceptional

30 Jul 2025

Carlos

Comfortable well position hotel

Partner

10/10

Exceptional

30 Jul 2025

Anasha

This was the ideal hotel for us. easy access to the airport. water taxi is just across the river. and walkable to nearby restaurants.

Leisure Partner

6/10

Pleasant

29 Jul 2025

Wael

The area is nice right on the canal but very hard to reach the hotel without the porter service for getting the bags across the bridge. Breakfast not bad. The rate is too expensive for what you get, I had a no view room looking over the back or side.

Leisure Family

10/10

Exceptional

27 Jul 2025

Marlene

Beautiful hotel

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Gary William Escoto

Nice area..

8/10

Excellent

27 Jul 2025

Dojoany

Great location!
Is a bit outdated but then again is Venice.
AC worked fine and hot water run all the time. No complains at all.

Leisure Partner

8/10

Excellent

26 Jul 2025

Vasudev

Close to the train station

Leisure Family

4/10

Poor

25 Jul 2025

Leah

The room is very very outdated and the room has a smell of dampness , and the bed is not comfy, hard for the back.. overall it's not worth for the money that I paid. Plus not good for seniors who are carrying luggage's as you need to climb the bridge of at least a hundred steps to get to the hotel.

Leisure Family_with_children

8/10

Excellent

22 Jul 2025

Sikiu

It’s okay. I feel it was not a 4-star hotel, but it was okay. AC worked but not fully, bathroom setup was not convenient.

Leisure Family

10/10

Exceptional

21 Jul 2025

Roselyn

Great location

4/10

Poor

21 Jul 2025

stephanie

The rooms were too small. The beds need to be upgraded! Pillows were flat! Basically the rooms need to be updated for the price you pay. Great location though.

Leisure Partner

6/10

Pleasant

15 Jul 2025

Vanji

Very poor staffs in dining area

Leisure Family

8/10

Excellent

15 Jul 2025

Jaily

Very nice.

Leisure Family

6/10

Pleasant

15 Jul 2025

Jonathan

Hotel wasn't too bad. The rooms are a bit small and old. Staff were friendly

8/10

Excellent

11 Jul 2025

Kaynell

The breakfast was amazing

Leisure Self

10/10

Exceptional

11 Jul 2025

Faisal

Great Service!

2/10

Poor

10 Jul 2025

Kunal

Please don’t go with family, small rooms and rude staff

Friends_and_family Family

6/10

Pleasant

08 Jul 2025

Jose

Great location

Leisure Family

8/10

Excellent

07 Jul 2025

Alexandre

Bon accueil
Mention spécial à Alessio le responsable . Très arrangeant .

Leisure Family

10/10

Exceptional

07 Jul 2025

Basilio

Close to Bus and train stations , a few minutes walk

2/10

Poor

07 Jul 2025

Emmy

Nightmare @Carlton Hotel in Venice Italy..

First time in Venice. room is hot , dirty. I have to ask for another room which is they gave me another room in the first floor, but I feel like I’m in a dungeon dark and also hot room so so.. during breakfast time it’s kind like they are pushing us always in a hurry. its like we’re in the military army group go go go. Veronica in the breakfast area is unfriendly and go go go. It’s kinda like we’re in the military camp. We can’t eat comfortably. What the heck! she seems like she’s not happy of what she does and I’m not happy at all..

Partner

8/10

Excellent

06 Jul 2025

Diana

Great

8/10

Excellent

04 Jul 2025

steve

Great location….close to the train station and overlooking the canal. Staff was very friendly and the breakfast was fine. Like all hotels in Venice, the room was small by functional. It did had a nice balcony overlooking the canal

Leisure Self

10/10

Exceptional

03 Jul 2025

Sara

Venice holiday

Lovely place to visit, hotel overall was lovely
The air conditioning units need upgrading, the wall in the breakfast are had food splatter on, but staff were very friendly and the location was amazing

Partner

10/10

Exceptional

02 Jul 2025

anjali

Loved the location and breakfast spread

Leisure Family

8/10

Excellent

30 Jun 2025

Yew Kwong

Bathroom is very small and awkward. Front desk is always busy and need to wait to drop off key when we leave the hotel. Should have a dedicated staff to speed up valuable vacation time.

Leisure

8/10

Excellent

30 Jun 2025

Daniel

Very central easy access to station and restaurants, clean fresh smelling, good beds etc...

Leisure Friends

10/10

Exceptional

27 Jun 2025

sayuri

Good location! Close to station, bus and boat!
Staff were very friendly and professional!
Room is quite unique and kind of old but everything works well. One thing shower door is only half close so water gets to the floor easily.. that’s an only negative.

Leisure Family