Name: Comfort Suites Paradise Island
Address: Paradise Island Dr., Paradise Island, SS 6202, BS

8/10

Excellent

04 Aug 2026

Melanie

Very good hotel come with perks to Altantis, Breakfast was decent and we was satisfied with our rooms. Restaurant is nice food is good. When we checked in was a good experience. Friendly staff.

8/10

Excellent

04 Aug 2026

Samantha

Our room was clean but the fan in the bathroom didn't work. Ran out of conditioner day 2 and now one refilled it. (we eventually asked) Staff was friendly. Breakfast was ok. Slow slow service at the bar. Property could use a few upgrades and some TLC but wasn't in the room much. We had a good time. worked for what we needed

10/10

Exceptional

04 Aug 2026

Isileni D.

Comfort Suites is only a few minutes away (walking distance) from Atlantis, Aquaventure, etc. Its staff is very courteous, friendly and professional. The hotel provides free wifi and breakfast. And it is close to shops and restaurants. No complaints! Great value!

10/10

Exceptional

04 Aug 2026

Thelma

The staff was amazing. They were very kind and anticipated my every need. This was the most enjoyable stay I have encountered in years.
The free breakfast was delightful.
My favorite was the conch chowder served at the Robinson Crusoe restaurant. The conch was so tender.
I throughly enjoyed my trip to Nassau and I was very pleased with my accommodations. Thanks to all the staff! Can’t wait to visit again. Rest assured the Comfort Inn n Suites will be my choice!💕💕💕

4/10

Poor

04 Aug 2026

Natalie

The breakfast was terrible. The water pressure was non existent and sometimes there was no water. Overall I would not stay there again.

10/10

Exceptional

03 Aug 2026

Maria

This was my second time staying at the property, but my first time booking through Expedia. To my surprise, I actually received some additional perks by booking through Expedia like $50 food credit, drink coupons and more. I highly recommend this property considering that you get access to Atlantis daily great way to save money while having a five star vacation.

4/10

Poor

03 Aug 2026

Ashley Bryant or Alphonso

Travled here to visit and relax but the property was not as it was depicted in the pics and in others comments. They are under construction however things could be better. The bed was super hard and makes noises each time you moved the shower floor was noisey as well. Most of the staff was very friendly and helpful but there were a few that were not so nice and we ran into some issues during check out. I highly recommend you get receipts for Everything!

8/10

Excellent

03 Aug 2026

Danielle

Darrens at front desk was truly helpful always ready to assist and be of service he gets a 10. Calvin at the front desk was also helpful.

Our house keeper Caffie was always pleasant.

The staff at the restaurant could do with training in customer service. The food took a very long time to prepare and serve. The take out is ordered at the bar which doesnt make sense since it is 1 bar tender taking order and serving drinks. They need more staff to cover the bar especially if the hotel is full.

10/10

Exceptional

03 Aug 2026

Melinda

Great property. Friendly staff and loved being able to use Atlantis amenities.

10/10

Exceptional

03 Aug 2026

Brent

My family and I stayed here last week. We had multiple rooms. The staff was excellent (especially Darrens). Free breakfast was surprisingly good way to start each day. Swim up bar was excellent. They have a punch rum party every M-W-F and that was fun. Best thing about the property though is its location on the island. Shopping, Marina Village and Atlantis is all a block or two away. You have full access to Atlantis amenities too. Economical way to enjoy a full family vacation. Can’t wait to stay here again!

8/10

Excellent

02 Aug 2026

Tracy Paul

We had a wonderful stay at the Comfort Inn Suites. The day passes to Atlantis were excellent! The pool, restaurant, and out rooms were all very nice. It was a more economical way to experience Atlantis and enjoy all that the area offers. I highly recommend this hotel.

10/10

Exceptional

02 Aug 2026

Heidi

Perfect location
Amazing amenities

4/10

Poor

01 Aug 2026

Azzam

Great staff, very friendly and helpful! Having breakfast included helped but unfortunately the hotel is dated as well, hot water and low water pressure made it difficult to shower which is essential when you're in a hot country.

8/10

Excellent

01 Aug 2026

david

This hotel has free breakfast and you get access to the Atlantis waterpark for free. So if you want to save money stay here. It was clean in the room and a very short walk to Atlantis. Second time staying here.

10/10

Exceptional

31 Jul 2026

Jeffery Lee

Really enjoyed staying here. Had access to Atlantis for entire stay. Staff very helpful and attentive. Would definitely stay here again.

8/10

Excellent

31 Jul 2026

Zoya Georgieva

Unexpectedly pleased! Based on the reviews I read I had mixed feelings. However, once there I was pleasantly surprised to find out that the room we were in anyways, was just what you need. Nothing fancy but all necessary things were there-right next to Atlantis, clean room, fully stocked free breakfast every day and passes to Atlantis-you really don’t need anything else. I would stay there again, thanks!

10/10

Exceptional

31 Jul 2026

Matthew

We had an incredible experience; the staff was wonderful, and they took care of all of our needs. All the amenities and access to the Atlantis were absolutely amazing!

8/10

Excellent

30 Jul 2026

Carl

We stayed across the street from the Coral entrance to Atlantis. Along that walk you can turn off and visit the Marina area as well, which had restaurants, ice cream, various shops, and photo ops. Getting the wristbands to access Atlantis from the lower level of the Royal was not an issue each day. The breakfast each morning was very good, and we ate dinner there a few times too. My kids enjoyed the pool always being open. I asked the hotel to call a cab to get to the airport on our way home and it was cheaper ($55) than the cab that got me there. We had a couple small issues with the toilet and the phone in the room, but the staff was very responsive and resolved those issues quickly.

4/10

Poor

29 Jul 2026

Leslie

I would never stay here again unless I really needed to!! Having access to the waterpark is nice and I will say the hotel and housekeeping are super clean and diligent. However the front desk and everywhere else is horrible!!!! They did not want to accommodate our changes due to our flight and REFUSED to try. Laverne or whoever was extremely rude and didn’t even greet us when we walked in just said “What do you need” and she seems to overtake everyone’s job. She was disrespectful from the beginning and we did not feel any COMFORT at all!! Absolutely horrible never stay here unless you really need to! Housekeeping was great and that’s it.

10/10

Exceptional

29 Jul 2026

Rossana

Loved it! Walking distance to Atlantis & in fact across the street, free breakfast and very accommodating staff.

10/10

Exceptional

28 Jul 2026

Angie

You won’t regret this decision!!

Family_with_children

10/10

Exceptional

27 Jul 2026

Marilyn Beverley Lawrence

Lovely staff and property. Beautifully furnished. Very good hot breakfast. Very easy complimentary access to amenities at Atlantis!

4/10

Poor

27 Jul 2026

Laura M

It felt like the staff had an attitude which I have not experienced in any other vacation locations or other hotels. Unacceptable treatment at the Crusoe restaurant on premises. The management did nothing to fix their mistake. Would not recommend.

10/10

Exceptional

26 Jul 2026

Larry

It was a good stay the hotel is out dated tho but it was a very good stay staff was very friendly and answer every question I would definitely stay again and again loved it here !!

2/10

Poor

26 Jul 2026

Corey

Hotel front desk gave me bad info about checking in. PLEAS BE AWARE. They dont have a great situation with Atlantis and uae of facilities. Front desk staff not very helpful and does not know rules and management not very helpful after the bad. Info. Also Atlantia has alot of activies closed for repairs. So $1255 later only some of property avalible.

Family_with_children

10/10

Exceptional

25 Jul 2026

Brent

Nothing bad to say about this hotel.
Best deal going on Paradise island.

6/10

Pleasant

25 Jul 2026

Jayaraj

Very good breakfast

10/10

Exceptional

25 Jul 2026

Nancy

Loved the location the poolside, Caruso's food omg! Beautiful people and place

8/10

Excellent

24 Jul 2026

Rhiannon

Everyone is incredibly friendly and helpful. The complimentary breakfast was great. Restaurant in the pool area serves delicious food. Being able to use some of the amenities at Atlantis is great. 5 minute walk to marina, shops, and restaurants. Definitely recommend.

8/10

Excellent

23 Jul 2026

Angela

Older property- don’t expect luxury. Staff was nice- good customer service. Nice amenities- walking distance to Atlantis.

10/10

Exceptional

23 Jul 2026

Rosangelie

Lo mejor de quedarse aquí es los pases al atlanic

10/10

Exceptional

23 Jul 2026

Alianne Poujaud

It was very convenient to have breakfast (complementary) in the morning before going to explore the beautiful Bahamas. The staff is friendly and helpful. We appreciated the service room (bottles of water/ changing bed clothing/etc)

10/10

Exceptional

23 Jul 2026

Alphaeus

Nice hotel, minimally dated, but worth the price. Access to Atlantis and amenities.

6/10

Pleasant

22 Jul 2026

Shanti

The hotel itself was okay. First night both legs were completely bitten by mosquitoes at the bar. The room had mosquitoes as well. The room smelled like mold and the air conditioner brought a scent of staleness. Our room door had to be pulled closed to be locked. Then pushed on forcefully to open. One staff member for breakfast called me rude because I asked her to remove herself from standing over my chair. As if someone wants to eat with a person standing behind them with their hand on your chair while they continuously watch the room. Oris was a big help. Travis at the bar was great.

10/10

Exceptional

22 Jul 2026

Christah

Had a wonderful stay, the staff was friendly and accommodating, the food and drinks at the bar amd restaurant on site were delicious and the location was ideal! Would love to visit again!

10/10

Exceptional

22 Jul 2026

Javier

Great environment. Rooms were clean and looked nice. Staff was helpful. Breakfast was great. Best thing is that you get access to Atlantis.

10/10

Exceptional

21 Jul 2026

Nicole Lynn

Simply loved every th ing about this resort.

Friends

4/10

Poor

21 Jul 2026

Edna

Did not like how hot the hotel was, the smell in the room or the amount of time it took for our room to be ready

Family_with_children

10/10

Exceptional

21 Jul 2026

JOSE ANGEL

Everything was excellent rooms and entire hotel was clean and well maintained. Staff was very helpful. Definitely the place to be at Paradise Island

Family_with_children

10/10

Exceptional

21 Jul 2026

James

Great staff and amenities!!! Highly recommend.

Partner

10/10

Exceptional

20 Jul 2026

Tiffany

Great alternate option for a last minute trip still us all access to Atlantis. Well worth it

Partner

6/10

Pleasant

19 Jul 2026

Paula

The room had odor and was moldy ,ask the front desk to change room was informed none was available

Family_with_children

8/10

Excellent

19 Jul 2026

Jahid

Very nice staff

Partner

10/10

Exceptional

18 Jul 2026

Christopher David

We had 4 rooms at the Comfort Suites. Hotel was clean , staff was outstanding, breakfast was excellent, pool was refreshing . AC was great in extremely hot and humid weather.In general everyone had a great time and would return in a heartbeat. Only minor issue was a few of rooms lost water for a few minutes. Hotel is undergoing older pipe replacement so once in a while water pressure suffers. It was a minor inconvenience easily remedied by Hotel. Recommend highly

Family_with_children

6/10

Pleasant

17 Jul 2026

Scot

The AC in the room was 10000% the best! The fact the roof was getting repaired and leaking when it rained was nuts. At 9am it sounded like a freight train was overhead. The staff at the bar and breakfast was the rudest I've ever seen. The cleaning staff were friendly and sweet. The front desk attendants were all amazing.

Partner

10/10

Exceptional

17 Jul 2026

Chryell

Our stay was great! No complaints at all. The staff was amazing, very courteous and helpful. The room was clean. Free breakfast and free bottles of water was a plus. I would definitely recommend.

Family_with_children

10/10

Exceptional

16 Jul 2026

DeNitra

Perfect service

Self

2/10

Poor

16 Jul 2026

Emonye

Unfortunately, our stay at Comfort Suites was extremely disappointing and stressful. From the moment we arrived, there was a strong odor of mold and mildew throughout the hotel hallways.

Our first assigned room had visible black mold on the bathroom ceiling, along with an active ceiling leak. I reported this to the front desk, and we were moved to another room. Unfortunately, the second room also had visible mold and a strong mildew odor.

The third room still had an unpleasant bathroom odor, a leaking toilet, and a strong sewage smell. This was especially concerning because my daughter has severe allergies. Since arriving, she had been coughing and sneezing, and I repeatedly explained to the staff that we needed a clean room free from mold and mildew.

On the day of our departure, we woke up to excessive water leaking from the hallway ceilings throughout the hotel. A housekeeper informed us that this happens when it rains due to roof maintenance issues. This was extremely concerning and reinforced our concerns about the property’s ongoing maintenance problems.

10/10

Exceptional

15 Jul 2026

Roger L

HAD A GOOD TIME.

2/10

Poor

15 Jul 2026

Patricia

The 3rd floor entire hall ceiling leaks when it rains. Large amounts of collected brown dirty water in laundry carts and buckets all down the hall. The hall ceiling had spots falling in and multiple big soggy stains. An employee said it started in Feb.'26. I stayed July '26. The room's ceiling looked freshly painted. This place needs to close until it's fixed and cleaned of all mold. Black mold kills as does Legionaires. The employees are nice hard working people. Why are you risking their lives and guest's lives?

Partner

6/10

Pleasant

15 Jul 2026

Errol

The bathroom need to be updated

Self

10/10

Exceptional

14 Jul 2026

Nohemi Lorena Bugarin

Couldn’t recommend this hotel enough! First time in the Bahamas booked this hotel and loved it will be coming back! Service is amazing and friendly. Place is very clean. Hotel has a swim up bar and cooked breakfast every morning which was a plus! The Atlantis access was amazing! Short walk and access to the beach was a plus. Overall had an amazing experience!

Family

10/10

Exceptional

14 Jul 2026

David

The Staff was very kind from the Front Desk to the security guy at the Luggage Room to the guy who fixed tv for me to the morning staff at Breakfast to the guy at the Bar who I ordered take out in the Evening.Very professional Great relaxing Atmosphere.

Family_with_children

8/10

Excellent

14 Jul 2026

Edward

The property was very conveniently located.It was in pretty good shape.The staff was nice and helpful.The pool was pretty good and the restaurant was decent

Friends_and_family Family

4/10

Poor

13 Jul 2026

Oxana

The room I booked was NOT available, the facility had leaking ceilings throughout the property, terrible smell, very old and can be rated as a One star since they did provide an OK breakfast and daily passes to Atlantis. Very bad customer service, this place is a pure DUMP!!! Atlantis itself a horrible venue, so outdated, POOR Customer service, most of the staff are RUDE and dismissive. DO NOT Pay money and DO NOT GO there. I don't get all the hype about Atlantis Bahamas, go find better places to visit!

Family_with_children

6/10

Pleasant

13 Jul 2026

Bryan

For the acces you get for the price, it is good.. the rooms could get a face-lift tho. And the check in process is a bit lengthy.. need to work on that. The manager at the time apologized and made it right but there is room for improvement here.

Family

8/10

Excellent

13 Jul 2026

Shameka

This hotel wasn’t bad but it definitely needs slit if upgrade to the rooms. The carpets are old and look nasty and the shades by window. The t.v also didn’t have much options on shoes. Nice hotel but just can go for a make over. Staff was polite. Food was excellent.

Family_with_children

4/10

Poor

12 Jul 2026

Bradley

Hotel needs A LOT of love - rooms are very dated, hallways are poorly air conditioned with a musty smell, water pressure is poor, rooms's AC unit was noisy, free breakfast was gross (watery eggs, awful coffee, strange looking sausages) - maybe good for college students on spring break or a bachelor's party, but otherwise spend the extra money if you can and stay somewhere nicer.

Family

8/10

Excellent

12 Jul 2026

Colin

Free breakfast
Very friendly staff

Family

8/10

Excellent

12 Jul 2026

Alanna

We really enjoyed our stay!!! The staff was so amazing they really made us feel welcomed. Check-in did take a while however they were super apologetic. The room was as expected. Best part we were walking distance from Atlantis. I would most definitely visit again

Family_with_children

2/10

Poor

12 Jul 2026

Marietta

The building itself is in need of extreme renovations, but the staff try to do the best they can with what they have

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Victoria Emilie

Amazing time and beyond friendly staff

10/10

Exceptional

11 Jul 2026

Sandra

Best place to be in kids friendly

Family_with_children

8/10

Excellent

11 Jul 2026

Bruno Ferreira

Overall our stay at Comfort Suites was really good. The staff was friendly, everyone always greeted us, the breakfast had a good variety of options (eggs,sausage/bacon, potato’s, yogurt, oatmeal, pastries, fruit, toast, cereal ..etc) great especially if you have a picky toddler. The access to Atlantis was a big bonus, which was only a short walk over, and considering how big Atlantis is, it felt like it was part of the resort. You do have to get the wristbands everyday before 10am, which wasn’t a big deal. We didn’t have any issues with water pressure or bugs as some reviews mentioned, there was some leakage in the hallways from the rain, but they tended to it immediately and it did not affect our stay. Our only complaint was about the wifi, saying it was slower than dial up would be generous, nothing loaded. If you needed internet, you would need to use it at 7am when everyone is asleep. We ended up purchasing an eSIM with data because we got fed up. Nevertheless, we’re happy we went with Comfort Suites, and would highly recommend it to anyone who wants all the perks of Atlantis, without the hefty price tag.

Family_with_children

10/10

Exceptional

11 Jul 2026

Zayra Kristel

I had a great stay at this hotel. The room was clean, comfortable, and well maintained. The staff was friendly, welcoming, and always willing to help with anything I needed. The location was convenient, making it easy to get around and enjoy the area. Overall, it was pleasant experience, and I would definitely stay here again. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Friends

10/10

Exceptional

11 Jul 2026

SHEREEN

The room was cleaned well and smelled great every day that we were there thanks to our housekeeper Andrea B. The staff was very pleasant and helpful especially Ruth N. She was very accommodating and made sure that our needs were met. The daily breakfast and the swim up bar were also great. Loved being able to have access to the Atlantis and over all was a great experience.

Partner

10/10

Exceptional

11 Jul 2026

Jose Martinez

Loved the amenities

10/10

Exceptional

10 Jul 2026

patrick

Room was comfy and much more affordable than staying at Atlantis, yet we still had access to the awesome water park and Aquarium at Atlantis!

Partner

8/10

Excellent

09 Jul 2026

Annabelle

This is my second time staying at the Comfort Suites and both me & my boyfriend enjoyed our stay. Breakfast was good & had fruit everyday. Having the option to put our bags in the luggage room was very convenient & helped us out a lot. The best part was the access to Atlantis & the gym there especially for the last day of our stay. The only downside to staying here was the ceilings were leaking everyday on the third floor.

Partner

4/10

Poor

09 Jul 2026

Jehan

Breakfast was just waffles, eggs, toast and cereal. Warm orange and apple juice. That’s it. Cleaning staff was amazing, nice, but the regular staff was not nice. Room itself wasn’t in good shape, and the property reeks of mold smell everywhere. They are fighting the smell by installing air freshener sprays everywhere, but those just barely make it tolerable. The walk to the closet Atlantis pool is 1 klm, we did the measurements through our watches, and you have to log in and sign with the Atlantis each day to get access. Not like before when we got it for the duration of your stay. The walk to that is roughly 1.5 klm. All in all the free breakfast is not worth staying at this place over the Atlantis hotel.

Family_with_children

8/10

Excellent

09 Jul 2026

Venae

Everything was good except for the wifi. I was able to connect better yo wifi when on Atlantis. But overall my stay was good and I will definitely be back.

Family

4/10

Poor

09 Jul 2026

George

Breakfast was the best thing about the hotel. The air conditioner rattled all night the hallways were filled with trash cans, collecting water leaking from the ceiling. The food selection for dinner was limited and not that tasty, but having access to the atlantis water park was what made it worth it.

Friends

10/10

Exceptional

09 Jul 2026

Jazel Ann

Clean, affordable, healthy breakfast options, and very close to Atlantis.

Family_with_children

6/10

Pleasant

09 Jul 2026

Carolyne

Nice

8/10

Excellent

09 Jul 2026

Alice

Great stay!

Friends

6/10

Pleasant

08 Jul 2026

Janene

I liked that we had free access to Atlantis, free breakfast, and the coupons for the restaurant were nice.

The check in process was annoying. We had to stand in line for 30 minutes. Check in is 3pm and our room wasn’t ready until 3:45. Also a lot of maintenance in the hotel.

Friends

8/10

Excellent

08 Jul 2026

Carlos

Water pressure was not enough while taking shower

Partner

8/10

Excellent

07 Jul 2026

christine

Comfort Suites staff are pretty great. One waitress was attentive & not a happy person.
Having Atlantis passes is a great perk!
Free breakfast is nice & consists of :
scrambled eggs, either sausages or bacon, potatoes or grits, oatmeal, melon, waffles, cereals, toast & varied pastries. Coffee , tea & juice ,too.
Hotel had roof leaks, unfortunately. The hallways ended up with buckets & trash cans catching the water.
Overall, the stay was good, staff wonderful except one waitress...

Friends

6/10

Pleasant

07 Jul 2026

Andrew

Loved that we could use Atlantis. Breakfast was pretty decent. Toilet did not work. The hall was very hot. The check in process was not ideal. We requested rooms together and called 2 times and were told they had them blocked only to find out they did not. We had 2 rooms between our families and my wife and myself had to sleep in different rooms.

8/10

Excellent

06 Jul 2026

Kurine

The only complaint I had were the guest that had a double room above me. Once I complained to the staff, the noise did stop. I would definitely stay there again and having access to the Atlantis was a major PLUS.

Family

2/10

Poor

06 Jul 2026

Adolfo

Room smell very bad to cigarettes even tho I had a non smoking room reported to staff multiple time and nothing was done

4/10

Poor

05 Jul 2026

Mabell

We had room 250 and when we arrived we were super excited we were checking out our room we opened the sliding doors in the room and when we went to close the doors it wouldn’t lock we had to then go to the front desk so they could send someone from maintenance to fix the sliding doors as we were in the lower level and couldn’t leave the door unlocked! Definitely not how you want to start your vacation having to wait to get the door fixed instead of going out to enjoy and eat after a long flight! . 2nd issue the TV didn’t work properly and you could hardly see the channels once again disappointed as we wanted to unwind before bed and 3rd and final episode we had water dripping from the bathroom ceiling and couldn’t bathe nor use the bathroom granted it was our last day and they provided a key to the hospitality room but it was the inconvenience of not being able to use the bathroom in your room and having to go to another area to be able to bathe and use the bathroom because of water coming from the ceiling both in the bathroom and in the hallway ceiling in front of our room.. They had to put a bucket in the hallway to catch water dripping from the ceiling!! Awful experience!!

Partner

6/10

Pleasant

05 Jul 2026

Margaretta

The Resturant was good and the drinks at the swim up pool were excellent!
The room needs some upgrades/repairs and the carpet in the hallway smells.

Friends

8/10

Excellent

05 Jul 2026

Krista

We enjoyed our stay at Comfort Suites. The property was well maintained, but the hotel rooms could be maintained better. The mattresses could be updated as my parents had to request a new mattress due to how much of a roller coaster it felt. The shower water at times just stopped at least 3 days of our trip.
However, we would highly recommend staying at Comfort Suites - it is a no brainer being able to use so many amenities of the Atlantis. We had a wonderful trip and appreciate the kindness of all Comfort Suites staff and complimentary breakfast.

Family

8/10

Excellent

04 Jul 2026

Anton

Water pressure

10/10

Exceptional

04 Jul 2026

Sheniquica

Great place to stay, had a wonderful experience. Staff was super super nice! Will definitely be coming back.

Friends

10/10

Exceptional

04 Jul 2026

Dennis

You are steps away from Atlantis with full access, but without the price tag. You do give up a view of the water at night, but after a full day in the sun and swimming, we were ready to shower, sleep and be good to go for another beautiful day. This hotel also has a very nice complimentary breakfast each morning. The cost of food and drink at Atlantis are a major consideration so this is really nice. We've been twice now and plan to visit again.

Family_with_children

10/10

Exceptional

03 Jul 2026

yolanda

Breakfast was good. Saved allot of money. Loved the proximity to Atlantis. Loved the hotel. Very clean. Loved the staff.

Partner

6/10

Pleasant

02 Jul 2026

Johanna

The hotel is older and has a slight stench unfortunately. Access to Atlantis was easy. Kind staff 👍

Family_with_children

6/10

Pleasant

02 Jul 2026

Vanessa

Pros: The location is incredibly convenient and an easy walk to Atlantis. The amenities were good, the AC was decent, and the staff was absolutely fantastic—very friendly and helpful throughout our stay.
CONS:
Unfortunately, we ran into several major issues with our first room. We found roaches in the room multiple times, there was no fan in the restroom, and when I untucked the bed, the duvet cover had visible pee stains on it. To make matters worse, we returned to our room one day to find the entire place flooding from the upstairs bathroom. It dripped all over our toothbrushes and quickly spread onto one of the beds, forcing us to move our belongings incredibly fast. While a flood isn't entirely predictable, the management handled the compensation poorly. They moved us to a new room but only offered a $50 credit for the hotel restaurant. Given the severity of a flood ruining our room and items, a credit toward the actual room rate would have been much more appropriate. The New Room:
Interestingly, the second room we were moved to was night and day compared to the first. It was a newer version, much better equipped, the Wi-Fi actually worked perfectly, and they even left us fruit and cookies.
Final Verdict:
There are definitely pros and cons here. Because the staff was so great and the second room was nice, I would maybe consider coming back—but only if I could guarantee getting one of their updated rooms, not the old version.

Family

8/10

Excellent

02 Jul 2026

Bhupinder

Breakfast and bar

Family_with_children

8/10

Excellent

01 Jul 2026

Edward

Closer to Atlantis.

Family

8/10

Excellent

30 Jun 2026

Jacqueline

Everyone was very nice & pleasant. The room was very clean & comfortable. The breakfast was very good. The bar drinks were delicious. Our only complaint was the third floor smelt TERRIBLE -like garbage.

Partner

8/10

Excellent

30 Jun 2026

Mary

Just stayed here for 5 nights, staff was amazing and nice. Rooms were very clean!
Can't beat the access to Atlantis!
Water pressure is not the greatest.
Air conditioning was ok but would have liked it cooler
And the only other complaint was the fire alarm went off 2 mornings at 745.
I would recommend staying here though
Pool is nice restaurant is reasonable
Grounds are well maintained!

Friends

2/10

Poor

29 Jun 2026

Valia Rosa

This hotel was absolutely terrible. The conditions sucked; we had barely any water the whole stay and we were woken up by a “false alarm” fire alarm 2 nights out the 3 we were there. The hotel smelled horrible throughout the hallways, and there were roaches near the vending machines that didn’t even have water in them. The rooms were clean though, and the only reason you might want to stay here is for the free Atlantis passes. However, it isn’t worth it at all. Next time, I will be staying at Atlantis because it’s totally worth it compared to this dump.

Family

10/10

Exceptional

29 Jun 2026

Analie

The room was clean and the staff were very helpful and courteous. Enjoyed the breakfast as well! Highly recommended.

Family_with_children

10/10

Exceptional

29 Jun 2026

Leroy H

Great property

Self

4/10

Poor

29 Jun 2026

Stephanie

Old and outdate

Family_with_children

8/10

Excellent

28 Jun 2026

Dieumima

Lovely staff. Great for short, relaxing stays

Self

8/10

Excellent

27 Jun 2026

Diana Grace

This property let us check in early at 11:30 am which we really appreciate. was about a 5 min walk to Atlantis and marina walk(and starbucks). Need new wristbands everyday. Crusoe’s restau not vegan friendly at all- had white wine pasta with veggies $25 USD which looked so sad but we were hungry. No vegan or dairy free milk at breakfast but had fresh fruits. Microwave provided on request. $60 USD taxi 3 people and luggages from and to airport. $20 usd to strawmarket for 3 people. Taxis add $5 after the first 2 passengers.
Location 3 min walk from complex with a mini mart, liquor store and dunkin donuts (which had oatmilk). Staff was very friendly, cleaned the room everyday👌no room service but provided 2 bottles of water per room daily. No house slippers/robes/bodywash so bring your own otherwise plenty of towels.

Friends