Comfort Suites Paradise Island

Bahamas , Nassau
PARADISE ISLAND, Paradise Island Dr.
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100 reviews shown

6/10

Pleasant

10 Mar 2026

Heather

Rooms were not \"recently upgraded\". Old TVs with bad reception. Room needed paint job. Beds were comfortable, cleaning staff did well. Breakfast was so so. Affordable and easy access to Atlantis.

Partner

10/10

Exceptional

09 Mar 2026

naikai

Yes the swim up bar was great. Property was well kept and very clean and neat

Friends

8/10

Excellent

09 Mar 2026

Tina

The staff was excellent! The breakfast was very tasty.

However there was a smell in the hotel hallways.

Other than that, we will stay there again.

Partner

8/10

Excellent

09 Mar 2026

Karen

Clean and friendly place to stay. We enjoy the quiet atmosphere after spending time at Atlantis. We like the free breakfast. We disintegrate have dinner there this time but have in the past and always very good. Plumbing is old and could use updates. Otherwise, we enjoyed our stay.

Partner

10/10

Exceptional

09 Mar 2026

Lyndsay

Staff super friendly and knowledgeable. Rooms are a little dated and could use updating. Water in the shower trickled out. Other than that the restaurant has excellent food and the use of facilities at Atlantis makes it worth it

Family

10/10

Exceptional

08 Mar 2026

Lena

Swim bar was great , our room was cleaned everyday, The staff was excellent!!

Friends

4/10

Poor

08 Mar 2026

Dawn

We had issues with our shower water. I spoke with front desk who advised they would send someone to review but issue seemed to get worse. If it wasn’t ice cold, there was no running water at all. Very disappointed and video to show our experience.

Friends

10/10

Exceptional

07 Mar 2026

Christopher Joseph

Clean room

Partner

6/10

Pleasant

05 Mar 2026

Diana

It’s good value for those on a budget hoping to take advantage of access to Atlantis but after a 9 night stay, we found the process to get wristbands tedious some days where it would take over an hour of lining up to get wristbands (pro tip- go early and sign your waivers online on the day of to save time and can show a picture of your ID so you don’t need to bring it along). Some of the things in the hotel were not in working condition but were all fixed relatively quickly (the safe took about 2 days to get properly fixed, the hair dryer didn’t work but they provided a new one, the light in the bathroom went out, the washing machines on the side of the building we were staying in were out of order), required 2 requests before they brought up a microwave in our room and the service at cruesoe’s restaurant usually take 1.5-2 hours per meal so plan accordingly. That said the food at cruesoe’s is delicious and pricing is reasonable. Overall not a bad stay and excellent value. I found little things annoying but tolerable. Try to get a room in the building on the left because closer to all amenities (pool, restaurant, stairs/ ramp you’d take to get to Atlantis, working washer and dryer).

Family_with_children

8/10

Excellent

05 Mar 2026

Laura

1st time in the Bahamas. Our room was clean with a nice sitting area. Water pressure in the bathroom was not great at times. Nice swim up pool bar. Free breakfast was nice. Washers and dryers located on 3rd floor was convenient, cost $1.50 per load. Very close to the Atlantis which was pur reason for staying. Which that there were balconies to ait on but not a deal breaker.

Family_with_children

4/10

Poor

04 Mar 2026

jeremy

Problems from beginning to end. First 3 days we didn't have hot water. I informed the front desk each time we left the room for the day with the promise it would be fixed but wasn't until day 3. We tried the on site restaurant the first night but waited over an hour for food. Then the second to last night we had issues with the toilet not flushing and found BLOODWORMS in the toilet tank. Called down and they sent someone to clean it and fix the flushing mechanism but the next day the worms were back. I went and talked to the front desk who finally offered to move us but it getting the last night I asked for them to just clean the toilet and tank again. I was promised some sort of compensation for the issue but so far nothing. Overall a poor experience.

Partner

4/10

Poor

04 Mar 2026

Helene

The toilet in our room was not flushing. Also cleaning staff daily forgot to add either coffee or wayer or face cloths etc

Friends

10/10

Exceptional

04 Mar 2026

Michael

We had a very good stay at Comfort Suites. The room was clean, staff was friendly, breakfast was excellent, and the pool area was very nice and clean. Access to Atlantis is a big plus. We have stayed at Comfort Suites in the past and would definitely stay again in the future.

Family_with_children

8/10

Excellent

04 Mar 2026

Nicole

Dated and I wish the beds were more comfortable but appreciate the opportunity to use Atlantis without paying the cost. I do wish we didn’t haven’t to do daily wristbands and CS went back to length of stay wristbands for Atlantis.

Self

6/10

Pleasant

04 Mar 2026

Paul

There was a smell in the room that was unbearable. Other than that, everything was very good. No other complaints. If the smell wasn't there, I would have rated everything much higher

10/10

Exceptional

03 Mar 2026

Katherine

The bar staff was great. Pool clean. Cleaning staff was great as well.

Partner

10/10

Exceptional

03 Mar 2026

Susan

The swim up bar is the best part of this hotel...bartenders are very friendly and fun!

Friends

10/10

Exceptional

02 Mar 2026

Laurel Ann

Constant cleaning by many staff.

6/10

Pleasant

02 Mar 2026

Megan

Hotel really needs a renovation and there was a horrible sewage smell coming from the first floor by the kitchen. Laundry service was convenient and the location to the Atlantis was good. The pool was freezing (not heated) so best to go later in March or else you won’t be able to swim. Daily breakfast was good but the resort has some serious cleanliness issues

Family_with_children

4/10

Poor

01 Mar 2026

Prakruti

Customer service was good. Issues with odor, cockroaches and other bugs in the room and lack of cleanliness in the room.

Partner

8/10

Excellent

01 Mar 2026

Brianna

I like the staff team they all was helpful and polite to every concern or needs of mine

Self

6/10

Pleasant

01 Mar 2026

Claude

The room itself was nice, clean. The air conditioning unit was very loud, the water temperature would fluctuate often. The toilet started leaking but that was quickly fixed. The door was difficult to close and housekeeping left it ajar 2 days in a row. The breakfast was good and the access to Atlantis was the reason we booked it.

Partner

10/10

Exceptional

01 Mar 2026

Michael

Amazing stay, great food. Friendly staff. Very clean. Will be back again!

Family_with_children

10/10

Exceptional

01 Mar 2026

Mark Wesley

Room was very well kept. Clean, housekeeping friendly and most helpful.

Friends

8/10

Excellent

01 Mar 2026

Judith S

Staff was very courteous. Hotel needs updating and the room had a musty smell. Safe did not work after several attempts by staff to fix. Location is AWESOME!! Access to Atlantis makes this an ideal place to stay.

Family

10/10

Exceptional

28 Feb 2026

Deanna Lynn

Everyone was very helpful. The room was very comfortable and we very much enjoyed our stay.

Family

10/10

Exceptional

27 Feb 2026

Charise

The staff waa vwey courteous. Everyone greeted ua with a smile. My autistic daughter was welcomed by the staff. They showed such kindness towards her.

The room was cleaned daily by our amazing housekeeping attendant Sherry. The restaurant food was good but wish there was a little more variety. Drinks were superb.

Access to Atlantis and everything in Atlantis, daily, is an amazing perk.

8/10

Excellent

27 Feb 2026

Philip

Room was nice, water pressure was sometimes non existent. The breakfast was decent with a good mix of hot items and other typical hotel breakfast items. The beds were good. Lots of very friendly staff always looking to help. The hotel is starting to get very worn and dated. Wi-Fi was horrible if you could even connect to it.

Partner

8/10

Excellent

27 Feb 2026

Jamie

We had a great time in the Bahamas, even though the weather was unusually chilly. The Comfort Suites had a lot of great amenities, but the one that stood out the most was the access to the Atlantis and it's property, right next door. We spent 3 days just exploring, playing, and seeing all the sights that hotel property had to offer. It had access to the beautiful beach, multiple pools, water slides, aquariums, and lots of great food and drink options throughout.

The pools everywhere were a bit chilly, but at the CS, the bar was good, the breakfast was filling each morning, and the employees were incredibly kind and helpful. The location was great - within walking distance to much of what Paradise Island had to offer. The rooms were as expected for a CS. They were clean, offered a fridge, seating area, and the property was very walkable.

Overall, if you're on a budget and don't plan to be in your room much, but still want to experience all the great luxuries of the Bahamas (Paradise Island), I'd consider the Comfort Suites for your stay.

Family_with_children

10/10

Exceptional

27 Feb 2026

Michel Gerard O

Clean room. Good services. Nice people.

Family_with_children

4/10

Poor

26 Feb 2026

Kayla

The check in process takes a very long time so we spent lots of time waiting in line to get checked in. Check in was at 3pm and our rooms were not ready. We had to wait an additional hour to get our rooms. There is only one elevator located way at the back of the hotel so very inconvenient for strollers and luggage. Staff was friendly.

8/10

Excellent

26 Feb 2026

Stephanie

Staff is so friendly, accommodating and helpful.
Restaurant is delicious.
Very convenient to Atlantis.
Nice air conditioning.

Partner

6/10

Pleasant

25 Feb 2026

Lori Ann

Very old and bed made noise when I moved

10/10

Exceptional

25 Feb 2026

jean

Great staff that goes above and beyond, and a nice breakfast buffet. Access to Atlantis was Awesome. Would have given 5 stars, but the pool was freezing and we couldn't get in. I don't expect that on vacation.

Partner

8/10

Excellent

25 Feb 2026

Paul

Room was spotless parking and drop off zones. We’re not convenient staffing service was excellent.

10/10

Exceptional

25 Feb 2026

Adam

WOW!!! This place is amazing! We loved our stay!

Super People! Room was very clean and comfortable. Thank you Kirklyne an Tanisha!

We had such a great time!
Awesome food. 10 min from Atlantis Beach.
I miss it already.....

Thank you all!

Family_with_children

10/10

Exceptional

25 Feb 2026

Meny

everything was excellent except for the poor internet service..

Family_with_children

8/10

Excellent

24 Feb 2026

MEENA

The check-in process was good. Calvin & Leverne were excellent. They both assisted our group with 5 rooms and explained all details. There was an issue with Expedia credits, however, the next day, Leverne ensured all was taken care of promptly and noted correctly.

The rooms were as pictured. Decent rooms, definitely need updating but functional. Small mini fridge with daily stocked water was a plus. We requested a microwave in the room and was received. The access to Atlantis is a huge plus.

Daily breakfast included was a huge plus, some items changed daily but was always stocked and never ran out of any items.

The grounds were kept well and the hotel rooms were always cleaned daily and re-stocked with supplies.

Huge plus was the laundry service on site as we used this to our advantage staying 6 days on this property.

The luggage storage was great help with a late flight as well.

The properly is very close to Atlantis and we had no issues using the Atlantis property with the daily wrist bands.

The dinner service at Crusoe's restaurant was good and tasted excellent. We did have an issue with the manager who oversees the restaurant entirely and complaints were made in which the operations manager took over and completely ensured we left happy by all counts. The operations manager is truly a gem and would not let us leave unhappy, she is one of the most kind, sweet lady imaginable. We truly appreciated the hospitality of the staff.

We would stay here again!

Family_with_children

10/10

Exceptional

23 Feb 2026

Andrea

Such a great experience the food was awesome I had my four month old baby with us and they provided him a crab he slept eight hours every single night we went to the Atlantis every single night after breakfast. We had an amazing vacation would definitely recommend it to anybody.

Family_with_children

8/10

Excellent

23 Feb 2026

Mary

The hotel and our room was spotless. The staff did a great job and it appeared staff worked hard to maintain the facility.

We enjoyed the breakfast. There was a good selection of hot and cold food. Staff replenished as needed. All worked hard to supply clean dishes and to pick up dirty dishes.

My husband had an upset stomach and one of the breakfast staff helped my husband with tea and honey. She later checked on him at our table. This was very much appreciated.

I am only giving 4 stars because we had a little trouble with the water pressure in our room one day, but I think it was being worked on during our stay.

Partner

10/10

Exceptional

23 Feb 2026

Wanrea

Calvin made my stay extra special. He was so accommodating and made me feel really safe as a female solo traveler. The hotel was great for the price! Would definitely stay again.

Self

10/10

Exceptional

23 Feb 2026

Erin

The staff was always friendly. Darrens especially had the biggest smiles and was always asking what adventure we'd gone in that day

6/10

Pleasant

23 Feb 2026

David

The location of the hotel is a huge selling point. So convenient to walk to Atlantis and the area restaurants. Upon arrival our room was not ready on time and the staffs explanations related to the food and beverage credits seemed abbreviated and difficult to understand. The hallway on our floor had an unpleasant, stuffy odor as well as our room. The room cleaning service staff were regularly clogging the hallway pretty much every day which seemed excessive, although they were very friendly, helpful, and efficient. The restaurant where breakfast and dinner were served is in need of update; wobbly tables inside and outside and there really should be an automatic sliding glass door where the entrance is. It was ridiculous for guests to have to struggle propping open the door manually to walk through with their plate of food and beverage in hand. The one night we went to have dinner, the waitress never returned to our table to take our order nor the order of the people at the next table over. Those people had been sitting there when we arrived and told us they had to seek the waitress out to place their order after having waited for a long time. We waited for at least 15 mins for her to return and then decided to leave and eat elsewhere. The pool was nice and well maintained.

Partner

8/10

Excellent

23 Feb 2026

Andre

The room was spotless and cleaned daily. Very comfortable bed, crisp white linen and towels which I appreciated. Betty, the lady who cleaned our room was very nice & even arranged a microwave to be put in the room.
There are some maintenance issues such as the sliding door was difficult to open, the water pressure was low to nothing coming out the taps a couple of times, and the curtains smelled a little musty. Also, the shampoo dispenser was missing in the bathroom (but the staff did give us little bottles of shampoo). These things did not bother us much though because the important things are there (a good bed, bedding and cleanliness). Staff were lovely - so friendly and attentive.
I must also call out Darrens at reception: he is super professional, engaging, friendly, and clearly an asset to Comfort Suites - never let him go!
Thank you for a lovely stay.

Partner

8/10

Excellent

23 Feb 2026

Melanie

The staff and amenities during our stay were wonderful. Staff worked hard to keep buffet breakfast food filled and hot especially during the rush. Front desk staff as well as throughout the hotel were friendly and very helpful. Only complaint was room was dated and had an occasional mildew smell. We didn't spend much time in the room and for the price and location, it didn't impact our vacation.

Family_with_children

10/10

Exceptional

23 Feb 2026

Arnold Tonderai

The staff was very friendly and helpful.

Partner

10/10

Exceptional

22 Feb 2026

Thomas

The staff was amazing and the proximity to Atlantis was great.

Partner

4/10

Poor

22 Feb 2026

Julie A

Halls and rooms stunk, 30 minute wait for breakfast, (most food gone by then- yogurt, fruit, juice, etc- line was long every day and they never fixed on any day)
When we checked in a day late, I had to beg for one of my two rooms-even though they were paid for and likely rented them out after I called to tell them. Then when we arrived at the Atlantis next door, we couldn’t get armbands for my two family members because we were told they were not checked into a room. Comfort suites could have told us this upfront but they failed to do so.
Finally, the place is literally falling apart. Our friends showed us the outside of their room where their sliding glass door fell to the floor below them. Our own door was so warped that it did not close at the bottom.
I stayed at this place last year and it was fine. It has really gone down hill. I would also like to add that I was reminded repeatedly that I was “just Expedia.”.
Expedia may want to consider taking them off their list of quality stays.

8/10

Excellent

22 Feb 2026

Heather

We enjoyed our stay at comfort suites. The breakfast was very good each morning. Busy but food replenished as needed.
My only complaint was checking in, we waited over 45 minutes to get our room even though we were there after 3 pm, the check in time. They simply said the system was down but couldn’t give any updates on when the room would be available. I approached the desk three times.

Family

4/10

Poor

21 Feb 2026

Stephanie

It began with a late check in, where our room wasn't ready. Admittedly, we weren't too bother by this. We were able to change a dinner reservation. Therefore, the late chdckin wasn’t too inconvenient. However, despite being late due to cleaning rooms, our room was not clean or operable. That is, the toilet was not working and the towels were dirty.
Again, they fixed this issue after we made them aware.
The inconveniences didn't end there. A few days later we lost all water. In fact the floor did, prehaps the entire hotel. I'm not sure. This was also eventually fixed. It honestly was a bother because all that came before. Also, my daughter was mid shower when the water went out. She had soap in her eyes and was screaming. We had no water to help. Instead we used water bottles and clothes.
I wish I could say it stopped after that. But saddly, our toilet stopped working again. This was the last night of our stay. We had to use the lobby toilet.
I was prepared to booked the Coral if there were any rooms.

We've stayed at Comfort Suites before. It wasn't like this, one disaster after another. It was nice. Not extremely fancy, but nice. Im not sure what happened between 2024 and 2026, but it was one sitcom-like disaster after another.

I hope the issues are rectified. Although, regardless, we will not stay there again.

Family_with_children

8/10

Excellent

21 Feb 2026

Mary Lynn

Staff were very kind. The room was good value with having access to the Atlantis facility. The breakfast buffet needed improvement. Line up too long , waiting for plates, knives , forks. The last day of our stay the lineup was into the outside dining area past the bar. This is unacceptable!

Family_with_children

10/10

Exceptional

20 Feb 2026

Nataliya

Werry good

6/10

Pleasant

19 Feb 2026

Stamatia

The room was average. Our door had a crack in it next to the lock that looked like someone got locked out and tried to push the door in, causing it to be loose when locking. We notified the desk twice on this and were never offered to change rooms. One staff member at the desk, Darrens, was extremely polite and helpful. Very nice young man and always upbeat and pleasant. The restaurant on site is extremely understaffed for the amount of people at the hotel. Dinner service was well over 2 hrs every night with minimal check ins at table. Passes to Atlantis were a huge perk especially with it being walking distance right across the street to be able to spend the day there.

Family_with_children

10/10

Exceptional

19 Feb 2026

Roman

Everything was great on it's money, included breakfast helps a lot also it was delicious! Staff very friendly, room was cleaned every day! OH that ATLANTIS pass - very satisfied! Wish you the best GUYS!

6/10

Pleasant

18 Feb 2026

Yaquelin

The hotel is very outdated. It was clean though. The restaurant is extremely small. It’s great that we got access to Atlantis.

Partner

10/10

Exceptional

18 Feb 2026

Julian

Friendly staff who took ownership. Rooms and facilities are clean. Good value for the money. Highly recommended.

Leisure Self

10/10

Exceptional

18 Feb 2026

Sandra

Beautiful location. Room had a slight musty smell. Room was very clean and arranged nicely. Staff was so pleasant and accommodating. Prices in the Bahamas is through the roof.

Partner

8/10

Excellent

18 Feb 2026

Elisabeth

Our stay was great! Such a great deal with a spacious room, friendly staff, excellent breakfast, and access to Atlantis.
The beds are really tiny, but that would be the only negative.

Family_with_children

8/10

Excellent

18 Feb 2026

Natalia

Staff were courteous, the room was nice and clean. However, there was a very strong smell of mold and chemicals in the hall. Breakfast was good, but sometimes there wasn't enough and you had to wait.

Leisure Family

8/10

Excellent

17 Feb 2026

Denise

Staff was nice. Pool area was quite good (crisp). Appreciated the 2 double beds + the fold-out couch. Worked well for our family, 2 parents and 2 teens. Really close to Atlantis and enjoyed the access to it. Convenient location to restaurants and shops across the street as well. Quality as expected for a Comfort Inn.

10/10

Exceptional

17 Feb 2026

Sheri

Room was clean Staff were friendly and breakfast was pretty good

Family_with_children

8/10

Excellent

16 Feb 2026

Kamau

The room was clean. The staff were mostly great and helpful. Towels were changed everyday and complimentary bottled water was provided daily. It was an overall good experience.

Leisure Friends

6/10

Pleasant

16 Feb 2026

Michelle Lynn

The rooms were musty, and lamps at bedside broken. Patio doors locks broken. Air conditioning was louder than a jet. Restaurant not good.
Only reason getting average score is because the people (staff) were nice and friendly. We will never stay again

Leisure Family

10/10

Exceptional

16 Feb 2026

Monique A

Great access to Atlantis
Nice staff

Leisure Family

6/10

Pleasant

16 Feb 2026

Sharon

The staff was great, the breakfast was amazing. On the downside, our toilet was not flushing well, the sliding door out the back of our room kept going off track and was difficult to lock and the fan in our room didn't work. I think these types of problems are unanimous in the country. I would stay there again.

Leisure Family

10/10

Exceptional

15 Feb 2026

judith

Rooms were very clean and the staff was kind and helpful. Place is a bargain considering it's a 5 minute walk to Atlantis where you get free day passes while staying at Comfort Suites.

Self

10/10

Exceptional

14 Feb 2026

Kristopher

Amazing value

Leisure Partner

8/10

Excellent

14 Feb 2026

Geraldine

Our stay was great! Staff was attentive and very friendly. Rooms were clean but it is clear that the hotel is a bit dated and could use a refresh and updating. Overall we enjoyed our time there.

Leisure Family

10/10

Exceptional

13 Feb 2026

Andrew

Staff were fantastic, highly recommend this hotel

Leisure Partner

10/10

Exceptional

12 Feb 2026

Katherine

The facility, staff and food were great. Very caring and helpful.

10/10

Exceptional

11 Feb 2026

Steven

Clean rooms and friendly staff. Great restaurant. Access to Atlantis is awesome.

Leisure Family_with_children

10/10

Exceptional

11 Feb 2026

christine

Great place close by Atlantis

10/10

Exceptional

11 Feb 2026

Daryl

The room was fine and the staff excellent. Enjoying the breakfast every morning. Great location

6/10

Pleasant

11 Feb 2026

Lois

The room was the bright spot - clean, spacious and quiet. Housekeeping was excellent. The downfall was the buffet breakfast, which was too crowded. On cold days, there was not enough inside capacity. Also, we had a food credit. We used it at 3 meals at the hotel and every time it was a hassle. This was our fifth trip back to Comfort Suites - but now thinking of other options.

Leisure Partner

8/10

Excellent

10 Feb 2026

Vanessa

Rooms are old. AC loud and don’t cool the room. Nevertheless

8/10

Excellent

10 Feb 2026

Jane

Staff was very nice & friendly!!
Room was nice, but they need to up grade toilet
To low to ground! Check in was at 3 didn’t get room until 5 wasn’t to happy about that!

10/10

Exceptional

09 Feb 2026

JULIE

The staff were super nice and very helpful. The rooms were a little older but very clean and comfortable. The hotel felt like it was part of the Atlantis resort and the bonus breakfast included was tasty.

6/10

Pleasant

09 Feb 2026

Shyista

The room could have been cleaner. The ac unit was loud. The wall behind door was cracked really bad.

10/10

Exceptional

09 Feb 2026

Autumn

Room was clean and staff were helpful.

10/10

Exceptional

09 Feb 2026

julie

Location and the access to Atlantis was perfect. The staff were all incredibly nice and accommodating. Very friendly. Would stay there again!

Partner

10/10

Exceptional

09 Feb 2026

Amy

Staff was amazing and the room was nice and big!

Partner

10/10

Exceptional

08 Feb 2026

Andrew

Staff is great they really helped out when we had to extend our stau

Leisure Partner

6/10

Pleasant

08 Feb 2026

Sarah

The room wasn’t very clean, there was mold in the bathroom as well. The one day we wanted to use the pool, no towels were available despite there only being a few guests at the pool. The staff was very nice but apart from that there was definitely room for improvement. The perk of being able to use Atlantis also helps.

Leisure Family_with_children

8/10

Excellent

07 Feb 2026

Bobby

Everything was great the only thing I would say is service at your restaurant for dinner takes way to long not enough servers

Leisure Partner

8/10

Excellent

07 Feb 2026

Herb

The front desk employee was very pleasant and helpful

Leisure Partner

8/10

Excellent

07 Feb 2026

JOCELYNE

Very friendly staff.

Partner

10/10

Exceptional

04 Feb 2026

yvens

The service was spectacular

10/10

Exceptional

03 Feb 2026

Jose

Yes great time

4/10

Poor

03 Feb 2026

Lilymae

I am writing to share my concerns regarding my recent stay at Comfort Suites Paradise Island. Unfortunately, the building does not appear to be adequately accommodating for guests with physical disabilities or mobility limitations.

For a hotel of this size, having only one elevator is extremely concerning. I personally have knee issues, and the excessive amount of walking and stair use made moving around the property very difficult and uncomfortable. The distance from the front desk to the rooms is quite long, and the elevator is not only far back in the building but also difficult to locate.

What is even more troubling is the potential safety risk. In the event of an emergency, I am deeply concerned about how guests with physical disabilities or limited mobility would be expected to exit the building quickly and safely with only one elevator available.

I also observed that even guests without physical disabilities were expressing frustration about the long walking distances and the inconvenient elevator placement. This suggests a broader design issue that affects many visitors, not just those with mobility challenges.

I believe the building layout should be seriously re-evaluated to better accommodate guests of all ages and physical abilities. Sadly, due to this experience, I was very disappointed with my stay and will not be returning.

However, the staff was excellent and the property was immaculate.

Leisure Self

4/10

Poor

03 Feb 2026

Peter

Bathroom toilet didn't flush correctly kept running our in room telephone didn't work at all our television reception was terrible all snowy there was construction over our room on the roof everyday we were there they had a crew out running power washer outside in courtyard the last night we stayed REALLY LOUD between 2am to 4am in the morning our patio door was near impossible to open it was off it's track very difficult to move.....

Leisure Partner

4/10

Poor

01 Feb 2026

Roshni

There was a cockroach in the room, reported to them on 2 different nights. Room was musty; not properly ventilated

Leisure Family

10/10

Exceptional

01 Feb 2026

KONSTANTINA

Everything

10/10

Exceptional

01 Feb 2026

DASHANNE

The staff made my stay perfect! Front Desk Staff on Saturday morning, Laverne and Andriainiqe (wrong spelling), Parking Lot Security David is 100% a plus for this property. David should be one of the first persons anyone see when they arrive. The evening of check in was a little much when I realized there was no valet, bellman or staff to assist with my luggage and at first, the parking lot looked far away (due to medical issues my right side is disabled which I don't show as much as possible) and there was an issue as Front Desk Linda or Lindy made me feel horrible when she could not find my paid reservation, saying loud enough for others to hear that she could not confirm me unless I paid about $1500 at the time. It was embarrassing trying to advise and show her my bank account where I had completely paid for my reservation. I had to sit down trying to access the WIFI for service which took me so long. It was a cold start but, I was able to attend the funeral and other business matters during my stay. The breakfast staff and housekeeping were really great. In fact, several of my family members ended up booking additional rooms so, it was a good stay. I was about to book Atlantis on Friday but, I was able to settled down after meeting the Saturday morning Front Desk Staff Laverne and Andriainiqe (wrong spelling), both are beautiful and quality to be Miss Bahamas. Thanks so much David, Laverne and Andriainiqe and all that showed empathy and respect during my stay. Thanks!!!

Business_and_leisure Self

8/10

Excellent

31 Jan 2026

Tanya

Location, staff very friendly

Partner

10/10

Exceptional

30 Jan 2026

Excellent location, amazingly staff, everyone is friendly and so helpful. Great breakfast and our VIP perks were fantastic. Our king room was clean with a comfable bed and nice and quiet for sleeping. Being able to use Atlantis facilities was great.

8/10

Excellent

29 Jan 2026

Calin

Nice, clean and well positioned hotel near Atlantis resort. Good option for visiting the resort - room price includes admission to the resort.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Jada

The property was very clean, and the staff were all friendly and accommodating. Calvin went above and beyond by helping us find places to eat, giving great directions, and checking on us during our stay. I will definitely be back.

10/10

Exceptional

28 Jan 2026

Herman

Yes

Leisure Partner

10/10

Exceptional

28 Jan 2026

Stefany

Great!

Leisure Partner