Comfort Suites Paradise Island

Bahamas , Nassau
PARADISE ISLAND, Paradise Island Dr.
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100 reviews shown

10/10

Exceptional

14 Jul 2026

Nohemi Lorena Bugarin

Couldn’t recommend this hotel enough! First time in the Bahamas booked this hotel and loved it will be coming back! Service is amazing and friendly. Place is very clean. Hotel has a swim up bar and cooked breakfast every morning which was a plus! The Atlantis access was amazing! Short walk and access to the beach was a plus. Overall had an amazing experience!

Family

10/10

Exceptional

14 Jul 2026

David

The Staff was very kind from the Front Desk to the security guy at the Luggage Room to the guy who fixed tv for me to the morning staff at Breakfast to the guy at the Bar who I ordered take out in the Evening.Very professional Great relaxing Atmosphere.

Family_with_children

8/10

Excellent

14 Jul 2026

Edward

The property was very conveniently located.It was in pretty good shape.The staff was nice and helpful.The pool was pretty good and the restaurant was decent

Friends_and_family Family

4/10

Poor

13 Jul 2026

Oxana

The room I booked was NOT available, the facility had leaking ceilings throughout the property, terrible smell, very old and can be rated as a One star since they did provide an OK breakfast and daily passes to Atlantis. Very bad customer service, this place is a pure DUMP!!! Atlantis itself a horrible venue, so outdated, POOR Customer service, most of the staff are RUDE and dismissive. DO NOT Pay money and DO NOT GO there. I don't get all the hype about Atlantis Bahamas, go find better places to visit!

Family_with_children

6/10

Pleasant

13 Jul 2026

Bryan

For the acces you get for the price, it is good.. the rooms could get a face-lift tho. And the check in process is a bit lengthy.. need to work on that. The manager at the time apologized and made it right but there is room for improvement here.

Family

8/10

Excellent

13 Jul 2026

Shameka

This hotel wasn’t bad but it definitely needs slit if upgrade to the rooms. The carpets are old and look nasty and the shades by window. The t.v also didn’t have much options on shoes. Nice hotel but just can go for a make over. Staff was polite. Food was excellent.

Family_with_children

4/10

Poor

12 Jul 2026

Bradley

Hotel needs A LOT of love - rooms are very dated, hallways are poorly air conditioned with a musty smell, water pressure is poor, rooms's AC unit was noisy, free breakfast was gross (watery eggs, awful coffee, strange looking sausages) - maybe good for college students on spring break or a bachelor's party, but otherwise spend the extra money if you can and stay somewhere nicer.

Family

8/10

Excellent

12 Jul 2026

Colin

Free breakfast
Very friendly staff

Family

8/10

Excellent

12 Jul 2026

Alanna

We really enjoyed our stay!!! The staff was so amazing they really made us feel welcomed. Check-in did take a while however they were super apologetic. The room was as expected. Best part we were walking distance from Atlantis. I would most definitely visit again

Family_with_children

2/10

Poor

12 Jul 2026

Marietta

The building itself is in need of extreme renovations, but the staff try to do the best they can with what they have

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Victoria Emilie

Amazing time and beyond friendly staff

10/10

Exceptional

11 Jul 2026

Sandra

Best place to be in kids friendly

Family_with_children

8/10

Excellent

11 Jul 2026

Bruno Ferreira

Overall our stay at Comfort Suites was really good. The staff was friendly, everyone always greeted us, the breakfast had a good variety of options (eggs,sausage/bacon, potato’s, yogurt, oatmeal, pastries, fruit, toast, cereal ..etc) great especially if you have a picky toddler. The access to Atlantis was a big bonus, which was only a short walk over, and considering how big Atlantis is, it felt like it was part of the resort. You do have to get the wristbands everyday before 10am, which wasn’t a big deal. We didn’t have any issues with water pressure or bugs as some reviews mentioned, there was some leakage in the hallways from the rain, but they tended to it immediately and it did not affect our stay. Our only complaint was about the wifi, saying it was slower than dial up would be generous, nothing loaded. If you needed internet, you would need to use it at 7am when everyone is asleep. We ended up purchasing an eSIM with data because we got fed up. Nevertheless, we’re happy we went with Comfort Suites, and would highly recommend it to anyone who wants all the perks of Atlantis, without the hefty price tag.

Family_with_children

10/10

Exceptional

11 Jul 2026

Zayra Kristel

I had a great stay at this hotel. The room was clean, comfortable, and well maintained. The staff was friendly, welcoming, and always willing to help with anything I needed. The location was convenient, making it easy to get around and enjoy the area. Overall, it was pleasant experience, and I would definitely stay here again. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Friends

10/10

Exceptional

11 Jul 2026

SHEREEN

The room was cleaned well and smelled great every day that we were there thanks to our housekeeper Andrea B. The staff was very pleasant and helpful especially Ruth N. She was very accommodating and made sure that our needs were met. The daily breakfast and the swim up bar were also great. Loved being able to have access to the Atlantis and over all was a great experience.

Partner

10/10

Exceptional

11 Jul 2026

Jose Martinez

Loved the amenities

10/10

Exceptional

10 Jul 2026

patrick

Room was comfy and much more affordable than staying at Atlantis, yet we still had access to the awesome water park and Aquarium at Atlantis!

Partner

8/10

Excellent

09 Jul 2026

Annabelle

This is my second time staying at the Comfort Suites and both me & my boyfriend enjoyed our stay. Breakfast was good & had fruit everyday. Having the option to put our bags in the luggage room was very convenient & helped us out a lot. The best part was the access to Atlantis & the gym there especially for the last day of our stay. The only downside to staying here was the ceilings were leaking everyday on the third floor.

Partner

4/10

Poor

09 Jul 2026

Jehan

Breakfast was just waffles, eggs, toast and cereal. Warm orange and apple juice. That’s it. Cleaning staff was amazing, nice, but the regular staff was not nice. Room itself wasn’t in good shape, and the property reeks of mold smell everywhere. They are fighting the smell by installing air freshener sprays everywhere, but those just barely make it tolerable. The walk to the closet Atlantis pool is 1 klm, we did the measurements through our watches, and you have to log in and sign with the Atlantis each day to get access. Not like before when we got it for the duration of your stay. The walk to that is roughly 1.5 klm. All in all the free breakfast is not worth staying at this place over the Atlantis hotel.

Family_with_children

8/10

Excellent

09 Jul 2026

Venae

Everything was good except for the wifi. I was able to connect better yo wifi when on Atlantis. But overall my stay was good and I will definitely be back.

Family

4/10

Poor

09 Jul 2026

George

Breakfast was the best thing about the hotel. The air conditioner rattled all night the hallways were filled with trash cans, collecting water leaking from the ceiling. The food selection for dinner was limited and not that tasty, but having access to the atlantis water park was what made it worth it.

Friends

10/10

Exceptional

09 Jul 2026

Jazel Ann

Clean, affordable, healthy breakfast options, and very close to Atlantis.

Family_with_children

6/10

Pleasant

09 Jul 2026

Carolyne

Nice

8/10

Excellent

09 Jul 2026

Alice

Great stay!

Friends

6/10

Pleasant

08 Jul 2026

Janene

I liked that we had free access to Atlantis, free breakfast, and the coupons for the restaurant were nice.

The check in process was annoying. We had to stand in line for 30 minutes. Check in is 3pm and our room wasn’t ready until 3:45. Also a lot of maintenance in the hotel.

Friends

8/10

Excellent

08 Jul 2026

Carlos

Water pressure was not enough while taking shower

Partner

8/10

Excellent

07 Jul 2026

christine

Comfort Suites staff are pretty great. One waitress was attentive & not a happy person.
Having Atlantis passes is a great perk!
Free breakfast is nice & consists of :
scrambled eggs, either sausages or bacon, potatoes or grits, oatmeal, melon, waffles, cereals, toast & varied pastries. Coffee , tea & juice ,too.
Hotel had roof leaks, unfortunately. The hallways ended up with buckets & trash cans catching the water.
Overall, the stay was good, staff wonderful except one waitress...

Friends

6/10

Pleasant

07 Jul 2026

Andrew

Loved that we could use Atlantis. Breakfast was pretty decent. Toilet did not work. The hall was very hot. The check in process was not ideal. We requested rooms together and called 2 times and were told they had them blocked only to find out they did not. We had 2 rooms between our families and my wife and myself had to sleep in different rooms.

8/10

Excellent

06 Jul 2026

Kurine

The only complaint I had were the guest that had a double room above me. Once I complained to the staff, the noise did stop. I would definitely stay there again and having access to the Atlantis was a major PLUS.

Family

2/10

Poor

06 Jul 2026

Adolfo

Room smell very bad to cigarettes even tho I had a non smoking room reported to staff multiple time and nothing was done

4/10

Poor

05 Jul 2026

Mabell

We had room 250 and when we arrived we were super excited we were checking out our room we opened the sliding doors in the room and when we went to close the doors it wouldn’t lock we had to then go to the front desk so they could send someone from maintenance to fix the sliding doors as we were in the lower level and couldn’t leave the door unlocked! Definitely not how you want to start your vacation having to wait to get the door fixed instead of going out to enjoy and eat after a long flight! . 2nd issue the TV didn’t work properly and you could hardly see the channels once again disappointed as we wanted to unwind before bed and 3rd and final episode we had water dripping from the bathroom ceiling and couldn’t bathe nor use the bathroom granted it was our last day and they provided a key to the hospitality room but it was the inconvenience of not being able to use the bathroom in your room and having to go to another area to be able to bathe and use the bathroom because of water coming from the ceiling both in the bathroom and in the hallway ceiling in front of our room.. They had to put a bucket in the hallway to catch water dripping from the ceiling!! Awful experience!!

Partner

6/10

Pleasant

05 Jul 2026

Margaretta

The Resturant was good and the drinks at the swim up pool were excellent!
The room needs some upgrades/repairs and the carpet in the hallway smells.

Friends

8/10

Excellent

05 Jul 2026

Krista

We enjoyed our stay at Comfort Suites. The property was well maintained, but the hotel rooms could be maintained better. The mattresses could be updated as my parents had to request a new mattress due to how much of a roller coaster it felt. The shower water at times just stopped at least 3 days of our trip.
However, we would highly recommend staying at Comfort Suites - it is a no brainer being able to use so many amenities of the Atlantis. We had a wonderful trip and appreciate the kindness of all Comfort Suites staff and complimentary breakfast.

Family

8/10

Excellent

04 Jul 2026

Anton

Water pressure

10/10

Exceptional

04 Jul 2026

Sheniquica

Great place to stay, had a wonderful experience. Staff was super super nice! Will definitely be coming back.

Friends

10/10

Exceptional

04 Jul 2026

Dennis

You are steps away from Atlantis with full access, but without the price tag. You do give up a view of the water at night, but after a full day in the sun and swimming, we were ready to shower, sleep and be good to go for another beautiful day. This hotel also has a very nice complimentary breakfast each morning. The cost of food and drink at Atlantis are a major consideration so this is really nice. We've been twice now and plan to visit again.

Family_with_children

10/10

Exceptional

03 Jul 2026

yolanda

Breakfast was good. Saved allot of money. Loved the proximity to Atlantis. Loved the hotel. Very clean. Loved the staff.

Partner

6/10

Pleasant

02 Jul 2026

Johanna

The hotel is older and has a slight stench unfortunately. Access to Atlantis was easy. Kind staff 👍

Family_with_children

6/10

Pleasant

02 Jul 2026

Vanessa

Pros: The location is incredibly convenient and an easy walk to Atlantis. The amenities were good, the AC was decent, and the staff was absolutely fantastic—very friendly and helpful throughout our stay.
CONS:
Unfortunately, we ran into several major issues with our first room. We found roaches in the room multiple times, there was no fan in the restroom, and when I untucked the bed, the duvet cover had visible pee stains on it. To make matters worse, we returned to our room one day to find the entire place flooding from the upstairs bathroom. It dripped all over our toothbrushes and quickly spread onto one of the beds, forcing us to move our belongings incredibly fast. While a flood isn't entirely predictable, the management handled the compensation poorly. They moved us to a new room but only offered a $50 credit for the hotel restaurant. Given the severity of a flood ruining our room and items, a credit toward the actual room rate would have been much more appropriate. The New Room:
Interestingly, the second room we were moved to was night and day compared to the first. It was a newer version, much better equipped, the Wi-Fi actually worked perfectly, and they even left us fruit and cookies.
Final Verdict:
There are definitely pros and cons here. Because the staff was so great and the second room was nice, I would maybe consider coming back—but only if I could guarantee getting one of their updated rooms, not the old version.

Family

8/10

Excellent

02 Jul 2026

Bhupinder

Breakfast and bar

Family_with_children

8/10

Excellent

01 Jul 2026

Edward

Closer to Atlantis.

Family

8/10

Excellent

30 Jun 2026

Jacqueline

Everyone was very nice & pleasant. The room was very clean & comfortable. The breakfast was very good. The bar drinks were delicious. Our only complaint was the third floor smelt TERRIBLE -like garbage.

Partner

8/10

Excellent

30 Jun 2026

Mary

Just stayed here for 5 nights, staff was amazing and nice. Rooms were very clean!
Can't beat the access to Atlantis!
Water pressure is not the greatest.
Air conditioning was ok but would have liked it cooler
And the only other complaint was the fire alarm went off 2 mornings at 745.
I would recommend staying here though
Pool is nice restaurant is reasonable
Grounds are well maintained!

Friends

2/10

Poor

29 Jun 2026

Valia Rosa

This hotel was absolutely terrible. The conditions sucked; we had barely any water the whole stay and we were woken up by a “false alarm” fire alarm 2 nights out the 3 we were there. The hotel smelled horrible throughout the hallways, and there were roaches near the vending machines that didn’t even have water in them. The rooms were clean though, and the only reason you might want to stay here is for the free Atlantis passes. However, it isn’t worth it at all. Next time, I will be staying at Atlantis because it’s totally worth it compared to this dump.

Family

10/10

Exceptional

29 Jun 2026

Analie

The room was clean and the staff were very helpful and courteous. Enjoyed the breakfast as well! Highly recommended.

Family_with_children

10/10

Exceptional

29 Jun 2026

Leroy H

Great property

Self

4/10

Poor

29 Jun 2026

Stephanie

Old and outdate

Family_with_children

8/10

Excellent

28 Jun 2026

Dieumima

Lovely staff. Great for short, relaxing stays

Self

8/10

Excellent

27 Jun 2026

Diana Grace

This property let us check in early at 11:30 am which we really appreciate. was about a 5 min walk to Atlantis and marina walk(and starbucks). Need new wristbands everyday. Crusoe’s restau not vegan friendly at all- had white wine pasta with veggies $25 USD which looked so sad but we were hungry. No vegan or dairy free milk at breakfast but had fresh fruits. Microwave provided on request. $60 USD taxi 3 people and luggages from and to airport. $20 usd to strawmarket for 3 people. Taxis add $5 after the first 2 passengers.
Location 3 min walk from complex with a mini mart, liquor store and dunkin donuts (which had oatmilk). Staff was very friendly, cleaned the room everyday👌no room service but provided 2 bottles of water per room daily. No house slippers/robes/bodywash so bring your own otherwise plenty of towels.

Friends

8/10

Excellent

27 Jun 2026

Sharon

Great place

6/10

Pleasant

27 Jun 2026

Aaron

Staff were friendly. However, son got sick one night and I had asked for staff to come get the linens out of our room. I was told someone would be up to take care of it. Staff never showed up until the scheduled room service the next day. Hotel itself is really run down. There is an odor throughout the property. Water pressure for the shower was not good. At one point, the water just turned off. I had to wait for it to come back on.
First day there was a rain storm. They had roof work being done. The whole third floor in the main wing had water coming through the ceiling. It appeared later in the week, they were just painting over the damaged caused by the water. Hotel needs a lot of work and renovation. We wish we would have spent a little more to stay on resort.

Family_with_children

10/10

Exceptional

27 Jun 2026

Christina

Clean room with great breakfast.

Family_with_children

6/10

Pleasant

26 Jun 2026

Amber

The staff were extremely helpful. The property though is not well maintained. The room smelled, the roof leaked, there were light fixtures broken all over, water pressure was very low and they just painted over everything vs fixing things. I stayed at the property 10 years ago and it was nice. Now it is just run down and has not been taken care of.

Family_with_children

10/10

Exceptional

26 Jun 2026

Robert

The pool bar and restaurant were very nice. The free access to Atlantis Resort right next door is a great bonus.

Partner

8/10

Excellent

25 Jun 2026

Lymane Riz Colud

Free access to Atlantis

Family_with_children

2/10

Poor

24 Jun 2026

andrea

There was 2 major leaks in the hallway exactly by room 306
Not only did it stink it was extremely wet and as we all was by water splashed down on us
The TV in the room did not work
The bathrooms got clogged day 1
The water pressure was extremely low
And I saw a big roach or water bug in the hallway by our room
I called 3 times to address the issue to no response
We finally had to request management
Very awful experience and this was my 4th time at this property

Family

8/10

Excellent

24 Jun 2026

jennifer

Staff was great especially Front desk Darrens. Property was experiencing a really bad leak so property didn't look the greatest. We tried to turn the tv on the first night and it did not work and the toilet did not flush very well. We called at like 9pm and they did they would send someone but no one came. The next day we called again in the morning before going out and a new remote was there but toilet still had issues until we checked out. Remote still was acting up so we didnt even watch tv our while time there. Also cause of the leak tried to take alittle early nap around 5pm could hear people working on it upstairs and dragging stuff around. Stay was ok could have been better but we were next door at atlantis majority of the time. So it worked out.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Steven

Very close to Atlantis. Wonderful free breakfast. The hotel is clean, but bit older. Works if you want to stay right next to Atlantis. The staff is very helpful.

Family

8/10

Excellent

24 Jun 2026

April

Great location and access to Atlantis makes it a steal if you're looking to save some $$

Partner

6/10

Pleasant

24 Jun 2026

Ashley Caridad

The hotel needs to be remodeled.

Family_with_children

6/10

Pleasant

24 Jun 2026

Peter P

The staff were very helpful and welcoming. Everyone from the front desk to the cleaning was great. The breakfast was good. The bacon was the best cooked bacon I’ve had it was crispy, but not overcooked. The grits were great too!! This hotel needs a little remodel they need to remove the carpet from the halls and also the carpet area in the rooms. The carpets smell is old and dirty. The staff try their best to keep it clean, but it’s just too old and smelly.

Family_with_children

10/10

Exceptional

23 Jun 2026

Brandi

The hotel staff was extremely helpful! The location was perfect. Access to the Atlantis and Aquaventure was the highlight.

Family_with_children

2/10

Poor

23 Jun 2026

Adama

Lots of issues there. Rooms were not clean

Family_with_children

8/10

Excellent

21 Jun 2026

Joanne B

Our room smelled like mold as soon as you walked in, they were doing construction in the Room room above us till about 7 o'clock every night. Our TV did not work properly with the remote and it had a very snowy picture. The staff was excellent whatever you needed they came and brought you. Going down to the pool every morning though you didn't get a towel till at least 1 o'clock in the afternoon.

Partner

8/10

Excellent

21 Jun 2026

Clotilde Claudia

Very convenient and close to everything in Atlantis and also downtown. The breakfast was great! The staff was very pleasant, always felt welcoming and they were respectful. The rooms could be upgraded some more, even if the building is old. My housekeeper, Ms. Darlene was very kind to us and every morning we see her, she's always smiling. Thank you for your pleasant and welcoming smile. God Bless, the Pearce's.

Family_with_children

10/10

Exceptional

19 Jun 2026

Nicole

Friendly staff

Family

10/10

Exceptional

19 Jun 2026

John

This is the best run hotel/resort we've ever stayed in. They are always working to take care of the guests. Cleanliness is 10/10. Room condition 10/10. Bed is wonderful to sleep on! And access to Atlantis for free is a real perk.

Partner

4/10

Poor

19 Jun 2026

Iveta

It was ok. Would not stay here again.

Family

10/10

Exceptional

19 Jun 2026

tiana

The front desk welcomed us with a smile and friendly attitude. The breakfast was delicious and the wings for dinner were my favorite. My family and I tried a few options at the restaurant and we all enjoyed our food. Pricey but delicious. All staff we meet were friendly. Excellent customer service !

Family_with_children

10/10

Exceptional

18 Jun 2026

KENDEL

I had an excellent experience from check-in to check-out. The entire process was smooth, efficient, and well organized. Raegan, who assisted me during check-in, was exceptionally professional, friendly, and helpful. She took the time to answer my questions, ensured that everything was in order, and made me feel genuinely welcomed.

The staff throughout my stay were courteous and attentive, and the accommodations were clean, comfortable, and well maintained. The level of customer service exceeded my expectations and contributed greatly to an enjoyable and stress-free stay.

I would highly recommend this property to anyone looking for outstanding service and hospitality, and I look forward to staying here again in the future.

Partner

2/10

Poor

18 Jun 2026

Marsherrie

Upon arrival, the hotel staff was busy, but they did a good job accommodating everyone. The issue started as soon as we got off the elevator on the east wing of hotel 3rd floor because the hallway had an overpowering mildew smell that literally hurts our lungs when the elevator doors open. The AC in the room wasn’t circulating upon arrival, but we figured just give it a little bit of time since we just arrived. We wanted to get washed up and head out to get something to eat but we noticed when we were washing our hands. The sink was clogged. Next tried to take a shower, the pipes were loud and had a consistent rattling sound. All that happened within the first two hours of us checking in so decided to walk to a food truck to grab some food to give the room time to cool down. When we got back, it seemed as if it got worse and not better the I decided to call the front desk but when I picked up the phone, the cord was broken. Not a huge problem, I just use the speaker we let the front desk know that our sink was clogged and we were having issues with the shower. A couple hours went by but no one ever showed. I went downstairs to talk to the young lady at the front desk to inform her that nothing has been fixed and the conditions of the hotel were physically effecting us. I have asthma and severe allergies as well as my cousin and it was effecting us too much to continue our stay. One of the staff told me that they just had leaking issues w/rain. The next morning we checked out.

Family

10/10

Exceptional

18 Jun 2026

Martin

I highly recommend for families wanting to experience the Atlantis resort amenities without wanting or able to pay the Atlantis resort hotel costs. The hotel is just a short walk to all the activities that are available on paradise island.

Family_with_children

2/10

Poor

16 Jun 2026

Madison

Awful, trash in room from people before us. Shower fixtures not working properly. One had a screw sticking out and grinding on the turn handle, the sound was awful. Breakfast was mediocre at best, everything tasted like cardboard and a few members had food poisoning from it. We only stayed one night and made arrangements elsewhere.

Family_with_children

2/10

Poor

16 Jun 2026

Christina

Family_with_children

2/10

Poor

15 Jun 2026

Jennie

If I could rate this less than 1 star, I would. There was no water pressure at all. We had to switch rooms dues to the water issue. The other room they put us in was just as bad. I will not be going there again.

Family_with_children

10/10

Exceptional

15 Jun 2026

Tamara

Clean and Nice room, staff very helpful .
Breakfast was O'K.

Proximity to Atlantis - the Best!

Partner

6/10

Pleasant

13 Jun 2026

Karen M

Positives: access to Atlantis, full breakfast included, 24 hr pool, swim up bar, changing room
With shower to use day of departure, lovely landscaping, taxis arrive within 5 minutes of call
Negatives: hallways and room smell of mildew and rot, water pressure that of a trickle, little to no hot water after 6:00 pm, mattresses hard as a rock, lumpy pillows and poor bedding, broken outlets in room, towel bar falling off bathroom wall, no hooks for drying anything, outdated tv in room, bathroom fan broken, hotel front desk staff curt and unfriendly

Friends_and_family Family

2/10

Poor

12 Jun 2026

James

Where do I start...Room #212 smells HORRIBLE! I complained to the manager on duty and she stated there wasn't a smell but she would have some type of spray that would help, never helped! Our friends said that it smelled like it was behind the walls, ironically the Damp commercial came on every other commercial! My husband opened the cabinet next to the fridge and it smelled like DEATH which made it worse, so we made sure not to open that ever again. While taking showers, the bathtub never drained which grossed us out. The rooms need to be updated, they are from the late 80's. The side of the box spring mattress was stained so we were scared to look at the rest of the mattress. If we sat on the end of the bed, it made a loud sound and sort of sunk in. Our sliding door didn't open, like it was off track. Breakfast was grits, eggs, meat, fruit, breads EVERYDAY except the one day there was potatoes instead of grits. Grits were the only thing that saved me. We were given a $50 credit to eat/drink with but weren't given details so we tried to use at The Royal Delicatessen and were denied. Then we tried it at Poseidon's Table and again denied to where it was embarrassing! Staff did provide 2 small bottles of water daily so I guess that was a perk?! The only thing that got me through the week was telling ourselves that we were only there to sleep which was hard because every time we opened that door, it was hard!

Friends

8/10

Excellent

12 Jun 2026

Leonardo Cabanas

Muy buena ubicación y muy conveniente el acceso a las facilidades del Atlantic

Family

2/10

Poor

10 Jun 2026

Anais

Partner

10/10

Exceptional

10 Jun 2026

Sandra

Great family hotel!

Family_with_children

6/10

Pleasant

08 Jun 2026

Kimberly Ann

Back door to the pool area was jammed, they didn’t have the wet clothes hangline in the bathroom like the sign said it had. The refrigerator didn’t work. The water pressure was low. There was no microwave either so we just didn’t worry about the broken fridge to save food in . It was useless since we could not reheat. No view of the ocean anywhere in hotel. You had to walk 20 min to public beach or go through Atlantis everytime to use their beach. Overall to lay your head at night and have breakfast and WiFi plus access to Atlantis was the only beneficial part of the stay. We only went to Atlantis once and did excursions. So I would stay at a different hotel if I was to come back.

Family_with_children

10/10

Exceptional

07 Jun 2026

Lourdes Johanna

The staff was so polite and helpful. I was so very impressed with the accommodations. I will be returning

Family

4/10

Poor

07 Jun 2026

Nina

Old and run down. Not very clean. Staff was very nice though.

Friends

8/10

Excellent

06 Jun 2026

Rachel

Great access to Atlantis but terrible WiFi. Room smelled. Sticky door, lousy water pressure

Family

8/10

Excellent

06 Jun 2026

Marguerite

Great access to Atlantis but terrible wifi

Family

6/10

Pleasant

06 Jun 2026

Darryl Richard

The hotel staff were warm, friendly and helpful. The food and drinks at the restaurant was top tier.

The facilities was a bit dated and the location of the elevator was frustrating.

Business Friends

6/10

Pleasant

06 Jun 2026

George

While an older property it is very well maintained and clean. The housekeeping staff does an excellent job. I have stayed her numerous times mainly for the convenience. The front desk staff is mostly excellent save for one member. Every encounter with this person is subpar. There is no rhyme or reason to his check-in process. I am a Choice Rewards and Expedia VIP. He never provides the VIP benefits. My reservation included a food/beverage credit which he did not provide nor did he acknowledge it. Bringing it up is just a colossal waste of time and is usually met with attitude. I only stay here to rest and shower. Also the Atlantis perk is great but it has become cumbersome to use. Previously you were given access for the entire stay, now you have to check in every day. The free breakfast is a nice perk but after a few days it is just the same options repeated over and over. When the breakfast is offered in the hospitality suite, you should avoid, items are not served at the proper temperatures and it is largely not sanitary.

Self

10/10

Exceptional

05 Jun 2026

Kevin

Trip was amazing. Breakfast was standard complimentary breakfast with some local options. Also access to Atlantis waterpark was amazing!!

Family_with_children

10/10

Exceptional

05 Jun 2026

Mario

Everything was exceptional.

Self

6/10

Pleasant

04 Jun 2026

francis

It rained yesterday and the rain was coming in from the roof into the floors on the 3rd fl.

10/10

Exceptional

03 Jun 2026

meoshe

Certain rooms doesnt come with items like other rooms my room didnt had sodas and biscuits but my sisters room did

Family_with_children

10/10

Exceptional

03 Jun 2026

Linda

We loved the friendly staff who catered to our needs, the location plus access to Atlantis and spaciousness of the room, and the free breakfast that really helped us save time and money. Would totally come back to this hotel!

We could tell that the rooms were old, but it was clean and didn’t really matter to us.

Family

10/10

Exceptional

02 Jun 2026

Yessennia

We booked this place in a pinch, 100% worth it. Great beds, good food and the staff was friendly. Highly recommend! Can’t wait to come back!

Friends_and_family Family

8/10

Excellent

02 Jun 2026

jenny d

Wonderful stay! The hotel was clean, comfortable, and in a great location. The staff was friendly and helpful throughout our visit. The breakfast was excellent, Highly recommended, and we would definitely stay here again!

Family_with_children

10/10

Exceptional

02 Jun 2026

David

The best of the best.

Partner

10/10

Exceptional

02 Jun 2026

David

This is the most beautiful property. The staff is amazing. We will always come back every year.