Name: The Island Garden Hotel
Address: 483 West Bay Street, Nassau, BS

4/10

Poor

29 Jul 2026

Ashlie

The stay was terrible

2/10

Poor

27 Jul 2026

Walter

Horrible experience. We stayed 3 nights and every night we had a member of staff try entering our room or knocking on the door hard almost at midnight. When asked, They claimed to think that the room was empty. There was no hot water. No wash/scrub towels. The bath towels had rust marks. The bed mattress had stains and when we checked in the demanded a USD100 deposit cash in case we did not come back. It was not until after the horrible experience that I understood why the deposit. I would not recommend it to anyone. The Saturday night sevetal locals were having wild pool party. We could not find parking. Ended parking in a dark and abandoned empty lot behind the hotel and waking up at 2am to move our car. The staff were very unprofessional and when asked about the loud music and party, we were told that the bar is sublease and the hotel has no control of the events held.

8/10

Excellent

25 Jul 2026

Akugbe Alexander

It was ok for a quick stay

8/10

Excellent

22 Jul 2026

Nabeel Ahmed

Room was decently clean, no trash can or hot water in the shower.

10/10

Exceptional

19 Jul 2026

ruth

It’s was good

Self

8/10

Excellent

10 Jul 2026

Miriam

Need some upgrades

Partner

8/10

Excellent

08 Jul 2026

Malcolm

Good bus service to the town.

Self

4/10

Poor

02 Jul 2026

Yveder Francois

I don’t really like the service

10/10

Exceptional

20 Jun 2026

Rabia

This hotel is the perfect escape for a solo traveler seeking a vibrant yet peaceful retreat. The atmosphere is welcoming, relaxing, and ideal for unwinding while still enjoying plenty to do. What truly made my stay memorable was the exceptional hospitality of the staff. Lou, Chrissy, and Jess went above and beyond to ensure every detail was taken care of, making me feel genuinely valued and at home. Their warmth, friendliness, and dedication transformed a great stay into an unforgettable experience. I would highly recommend this hotel and look forward to returning in the future. ⭐⭐⭐⭐⭐

Self

4/10

Poor

05 Jun 2026

Roblyn

The staff was welcoming and accommodating. The room was clean and fresh, however, the bathroom had no soap, nor shampoo and limited toilet tissue.

Family_with_children

6/10

Pleasant

15 May 2026

Shemetrus

Just needed something for the night. Very convenient spot.

Self

8/10

Excellent

11 May 2026

Jessica

Our stay at the Island Garden Hotel was decent. Staff was friendly and helpful and the restaurant and pool were a great addition. Our room was quite small and basic but still nice to say the least.

Friends_and_family Family

2/10

Poor

04 May 2026

Julio

Roach.
People trying to enter to the bedroom.
People entering into the bedroom at the morning.
One towel for 5 days.
No batteries at the controls.
Smell bad when arrive.

Partner

6/10

Pleasant

27 Apr 2026

Zheng

Not the best place I have stayed. There are some issues with this hotel & Inn, or however you want to call it. For example, they installed the containers for body wash and shampoo on my hotel's bathroom wall. But they never filled it up with actual bodywash and shampoo. Overall, you pay for what you got in that area. But I do want to thank one of the staff members there. His name is Johnson Shaquilld. He helped me contact airline to check on my delayed luggage, and he helped me again when I left my shoes on one of those small buses. I got my shoes back because he told me to wait on the other side of the street waiting for bus to come back. He then helped me the third time; he told me to take the small bus to get to the airport. It saved me a lot of money. I want to use this opportunity to thank him and the people who work in that hotel were mostly nice and very helpful.

Self

10/10

Exceptional

23 Apr 2026

James

Very nice

4/10

Poor

15 Apr 2026

Gary

The property was clean, the staff was friendly enough, but there was no working WiFi in the room nor working TV. The 2 bed room had very small beds maybe for children. There was no effort to check in the WiFi but the day manager was apologetic.

Family

4/10

Poor

08 Apr 2026

Emily Joice

The staff were very nice, but they didn’t tell me I had to pay a cash deposit till I got there, had to walk down the street to an atm in the dark, the sheets on the bed weren’t really fitted sheets, did not feel the safest there. Was good walking distance from restaurants, grocery store and bars.

Self

4/10

Poor

06 Apr 2026

Lynelle K

No wifi...hot water only for 15mins..the room looks like a dorm size room...broken refrigerator....staff is poor

Partner

10/10

Exceptional

01 Apr 2026

Nancy

All was very nice, have stayed here before.

Family

2/10

Poor

30 Mar 2026

Ndidiamaka

No breakfast was provided

Family_with_children

2/10

Poor

30 Mar 2026

JOSHUA

On the verge of criminal.

Showed up, and was asked for a $100 cash deposit - with a sign on the wall saying the deposit is $25.

Walked by staff to a catfish ONE BED ROOM with a view of a wall, having paid for a TWO BED ROOM with a \"view\". Was told, while walking to the room, of a story about \"only having one key for the 2 of us.\" (Later finding out there's no keys at all)

Then was told our reserved room was water-damaged (doubt it), and the shed of a room was the only thing available.

Was told they could discount it - later told they don't have the authority to discount.

Not enough of a wifi signal to find another hotel.

They rolled up a filthy cot - that could NOT even fit anywhere in the room.

Was mansplained that they've solved our problem by sending us to a more expensive hotel, that we'd have to pay to get to.

It's dark, we're exhausted, and decided to take the room - to then find out we can't lock the door. No keys at all.

We decide to leave, and the guy at the counter is talking trash to us (all on audio if management wants to hear it).

Requested a receipt / proof of not accepting the room, and was told \"don't worry so much about it, we won't get charged.\" Insisting repeatedly, a second guy eventually sent a email, and while we were waiting outside in the dark, decided to pay for our cab to the other much more expensive hotel. A nice gesture, but not even close to making up for the treatment/garbage.

Family

2/10

Poor

27 Mar 2026

Lovina

Room was dirty, wifi didn’t work in the rooms, didn’t have towels in my room the day I checked in, I requested towels from two different staffs and they assured me they will bring it to my room and didn’t get any I had to literally walked downstairs at 230am after a night out when I got back to the hotel there was still no towels, the next day I went out and came back to my room still dirty it didn’t get clean and there was still no towels so yea I didn’t get any towels on my 3nights stayed I had to used the same dirty towels repeatedly. Overall just poor service and customer service I absolutely do not recommend, also the room smelled like fresh paint which I believe it was recently painted but I think there should have been a little warning just in case a guest allergic but there was no warning and the smell bothered me my entire stay.

Self

6/10

Pleasant

26 Mar 2026

Jennifer

I booked for two days before my next hotel and this one was horrible, inside is very small and the rooms looks old. There was mold, The bathroom wasn’t neat, overalls the place needs renovations,

Family_with_children

4/10

Poor

24 Mar 2026

Yira

Hotel needs improvement, no amenities in the room, no hangers, no coffee maker, you need to walk 1/2 mile to the nearest Starbucks, the closest beach is within walking distance as well but no chairs or umbrellas for rentals, no food kiosks either.

Partner

2/10

Poor

23 Mar 2026

Elvita

Room had no towels, the WiFi didn’t work in the room, couldn’t watch tv if you needed drinking water you had to leave the property. The experience really wasn’t a good 1

Family

6/10

Pleasant

22 Mar 2026

Corey

Staff was very nice, place needs updating. Had to wait awhile at 6pm for one of our rooms but they hustled to get something cleaned.

Family_with_children

2/10

Poor

21 Mar 2026

David

Nice little bar and pool area, friendly staff, but this hotel is in rough shape. Room door had been kicked in by a previous guest, frame splintered apart so no door lock, for starters. No towels. No coffee maker, no water glass.
The room was not clean as evidenced by what appeared to be blood stains in the mini fridge that had dripped out onto the floor. Not kidding, this place had it all. Hardly slept a wink.

Self

6/10

Pleasant

21 Mar 2026

bridgette

The place would be excellent if the rooms were better. The room I stayed in was 902, when upstairs flushed the toilet it leaked in the shower in my room. The staff were great and friendly.

Partner

2/10

Poor

16 Mar 2026

Ervin

This location good. Just not my vibe. This is not a well kept place and it is loud due the bar. Expedia was unhelpful, they kept lying about trying to contacting

6/10

Pleasant

15 Mar 2026

kimiya

The hotel doesnt provide room services for cleanjng during your stay and there is no shampoo or body wash. Only soap bars. The floor was pretty dusty even on our arrival. Sheets were clean. And only two towels provided.
There was one water fountain in the office area but during the second day it was empty the whole day.

Partner

2/10

Poor

14 Mar 2026

Camilla

Rooms are small and people at the bar were so loud late at night. The wi-fi was terrible.

Partner

4/10

Poor

13 Mar 2026

Marsha

The property is old, dated furnishings, bed uncomfortable, the room door was insecure - the deadbolt was inoperable - looked like someone had kicked in the door from the outside and the door jam was broken.

Partner

6/10

Pleasant

12 Mar 2026

Roger

Rooms are spartan, but functional, close to Cable beach, liquor store right outside

Self

8/10

Excellent

08 Mar 2026

Chrystina

Staff was super friendly, place is clean

Self

2/10

Poor

08 Mar 2026

Josie

The Staff was really nice and gave us a refund due to the un clean room and we had to find some other place to stay.

4/10

Poor

07 Mar 2026

Teneeshia

For a moment i thought i was in Haiti, i couldn't believe it. It's like a party place not relaxation. Won't be bk.

Partner

10/10

Exceptional

28 Feb 2026

Charnel

Nice stay

4/10

Poor

22 Feb 2026

Trumaine

Room. I requested a King size bed but got two twin beds put together.

Friends

2/10

Poor

21 Feb 2026

Lucarne

Service was horrible- no water in the room - no towels- getting toilet tissue was a big deal. The building is crapy. Only one maid for 3 buildings. I will never go back there

Self

8/10

Excellent

20 Feb 2026

April

The gentleman that helped me was nice.

Self

4/10

Poor

19 Feb 2026

Jacqueline

The outside looks nice the rooms some smells, the water keeps turning cold and smells like sewer and you have to keep answering for things for the room.

2/10

Poor

14 Feb 2026

Sherrie L

Where to begin. There were insufficient towels. Our TV didn't work. We asked to move to a room with a working TV. An employee walked in on us in bed without knocking (twice). The sheets didn't fit the bed (ie twin sheets queen bed). Shower and bathroom filthy. Pool filthy and unusable. And 3 nights a week the music was like a fun rave and No one was attending the rave aside from the DJ and 2 employees. Stay as far away from this place as possible.

Leisure Partner

4/10

Poor

13 Feb 2026

jameson

The room felt neglected, support staff wasnt forthcoming. I stood for 15 minutes before being dealt with while a staff member was on a personal call making travel plans

Business Family

8/10

Excellent

08 Feb 2026

wayne

Clean room and staff

2/10

Poor

07 Feb 2026

warren

Dont waist your money , staff were nice but place was dated dirty and very noisy , never again sorry

Leisure Partner

2/10

Poor

04 Feb 2026

Miguel

Room was sorry with blood stains on toilet vase. 2 power ports damaged, one sticking out and dangerous to be used. Toilet paper holder broken. Ceramic soap holder in shower broken and sharp… if not careful enough while showering, we could have easily cut our hands. Light switch in bathroom broken. Shower curtain holder tighted up with a rusty nail which was in propose twisted in order to work. We asked for clean towels, no one brought them. We had to go next morning to ask for clean towels. We could not stay more than 2 nights. First night we arrived very tired and late so we overlooked these horrible conditions but next day it was new year eve and we left all night, however, next morning we found a better place and left. We made a claim through hotels.com but until now, we have not heard anything for possible refund. I don’t know how you guys allow this place to be published under hotels.com

10/10

Exceptional

02 Feb 2026

Escroidieu

It’s was good

10/10

Exceptional

31 Jan 2026

Ruth-Anne

This hotel is quite an affordable gem! It’s pretty central and in a very walkable area; near to the beach and restaurants.

Business

6/10

Pleasant

27 Jan 2026

DONNA

Great location with basic amenities.

Leisure Family

4/10

Poor

18 Jan 2026

Ivan

No cleaning over 4 nights stay, very noisy room (the bar open till midnight)...

Business_and_leisure Self

6/10

Pleasant

16 Jan 2026

Kathy

Hot water issues for shower, not enough lighting in kitchenette area

Leisure Self

4/10

Poor

15 Jan 2026

Lisa

Paid for upgrade for room by pool away from bar. Put in a dirty room above the bar. Noisy and no apologies

Leisure Partner

10/10

Exceptional

11 Jan 2026

Mounis

Great

Business Self

4/10

Poor

10 Jan 2026

Olivia Marie

Staff was fine. Television only had YouTube. Only trash can was in the bathroom. Refrigerator still had food from last person.Not the best. Area wasn’t bad. I guess for that price, couldn’t expect great service.

Business Self

10/10

Exceptional

04 Jan 2026

Robert

Great

Leisure

2/10

Poor

03 Jan 2026

KENNETH

No water at all was not able to shower. Pedestal sink was literally unattached from the wall. Staff was friendly but really had no control over the situation.

2/10

Poor

02 Jan 2026

LaShonda

The hotel was outdated. The room wasn’t clean. There was hair in the bathroom (not ours) and the tub had a dirt marks. The knob for faucet in the tub was ready to fall off. The floor had rusted marks on them. When we checked in, the water was off. The staff was really friendly and I appreciated their attempts to make us comfortable. However, this place should be called a motel and they should renovate.

Leisure Partner

2/10

Poor

28 Dec 2025

Valérie Sagine

This hotel is highly questionable. During our 9-night stay, our room was NEVER cleaned. After the first night, we went to the front desk to ask when housekeeping would come, and the staff member looked at us as if we were speaking another language. Someone did come later that day, but only to make the bed and give us towels.

Every day, there was a new issue. On the first night, we saw a cockroach in the room. There were no hangers for our clothes, no kitchen utensils or plates provided, and no potable water available to refill our bottles, which forced us to buy our own. The hot water situation was extremely frustrating, as most of the time there was none, and when we were lucky, it lasted no more than 30 seconds.

Each time we asked for something, the staff seemed confused, as if our requests were unreasonable. This was especially disappointing because the exterior of the hotel is very cute and well maintained, and we saw it being cleaned every day, while the rooms were clearly neglected.

Although the staff members were generally kind, it is difficult to understand why basic services were not provided. Our stay significantly affected our trip, as we never felt comfortable enough to relax in the room, and by the end of our stay, the room was simply disgusting.

We do not recommend this hotel at all, especially for long stays, and had we known all of this beforehand, we would never have booked it.

6/10

Pleasant

03 Dec 2025

Michelle

If you are on a budget, its great. Walk to beach and restaurants. Room, furniture and bathroom very worn and outdated.

Leisure Partner

4/10

Poor

25 Nov 2025

Aaliyah

The place was absolutely underwhelming. You get what you pay for. The property is outdated, but I can tell it has potential if they actual renovate. I left immediately once I saw the actual property didn’t necessarily match the photos. The staff was nice and understanding that I wasn’t comfortable with staying. It didn’t necessarily feel safe. Also, there was no wifi and I needed it as I work remotely.

Leisure Self

10/10

Exceptional

16 Nov 2025

Tammy

Great customer service

Leisure Partner

10/10

Exceptional

11 Nov 2025

Nuno Miguel

Friendly staff and clean hotel with many options in the area to do.

Business Self

10/10

Exceptional

08 Nov 2025

Andrew

We had a great experience at this hotel. The staff is absolutely amazing — some of the nicest people we’ve ever met. They were so friendly, kind, and went out of their way to make sure everything was perfect. You can really tell they care about their guests. The place was clean, and the pool was beautiful and relaxing. Honestly, the staff alone make this hotel worth coming back to. We highly recommend this hotel to anyone visiting Nassau.

Leisure Partner

6/10

Pleasant

07 Nov 2025

MANOHARAN

Rooms needs to upgraded specially showe rwater pressure.

Leisure Friends

4/10

Poor

11 Oct 2025

Kelly

Rice on bed and smelled like mold. Moved to second room. Was slightly better but food in open take away container was on the porch. Pay a little more and stay somewhere nicer. Staff were nice.

Business Self

4/10

Poor

09 Oct 2025

William

No hot water.

Partner

6/10

Pleasant

03 Oct 2025

Joseph

Decent stay for the price