Name: Riu Palace Paradise Island - Adults Only - AI
Address: 6307 Casino Drive, Paradise Island, 6307, BS

2/10

Poor

24 Jul 2026

robert

Tiolet tank flusher broken all week.
Only 2 electric receptacles in the room. If we didn't bring multi plugs I don't know what we would have done. Better bring extension cords with you. Front desk couldn't help. The hand shower head had hard water all over it, which hasn't been cleaned in awhile... the safe had to be repaired. Our original flight was canceled by Jet Blue on July 22, 2026 and was charged $330.0 per person to stay over by the hotel. The rest of the staff was great.
Imagine the front desk couldn't help with logging you in their internet/wifi

2/10

Poor

24 Jul 2026

Javier Amado Quezada

The pool was disgusting one day because someone had apparently vomited in it. The beach staff would take tips but wouldn't actually attend to the customers—even when you tried to get their attention. The receptionist acted as if she owned the hotel; she was incredibly rude and arrogant, and she seemed to think the employee was the customer. I do not recommend this hotel; it is horrible.

8/10

Excellent

24 Jul 2026

Chad

The first night you arrive, you will not be able to book any of the speciality restaurants; however, you can always ask if there have been any cancellations. Though if you are staying at the Riu and not looking for a gastronomic revelation, you could avoid the specialty restaurants and stick with the buffet and be fine - you won’t miss much. For those who are booking this place to not have to pay Atlantis prices, know that Atlantis has locked down their property. Guests from outside the resort can only go as far as the casino without paying. When cruise ships dock and the travelers arrive at Atlantis, it can get very crowded.

Don’t miss the shows! The dancers are really good and the shows are quite entertaining. The Riu should invest in a good sound person, the sound near the stage is deafening, while it is hard to hear spoken word near the bar. It’s still a good time with endless drinks!

The Riu is basically a place to disconnect and recharge - not a lot on offer as far as entertainment but the view is spectacular and the proximity to a wonderful beach is priceless.

I would add that they could do a better job at policing careless adults who smoke while in the pool and flick their ashes in the water. There are designated smoking areas but the pool is not one of them. Not this is the Riu’s fault but while we were there, someone had a bowel movement in the bar pool and it had to be shut down for a few hours while they cleaned it. Needless to say, did not swim in it!

8/10

Excellent

24 Jul 2026

Angela

-Mostly everyone was really nice
-best all inclusive food I’ve ever had
-it’s small but it’s a fun vibe because there’s a bunch of people
-lobby beautifully decorated
-the only issue we had was the air in the room. You like can’t control it and it got so insanely hot we had to switch rooms but had the same issue in the new room

10/10

Exceptional

23 Jul 2026

Randolph Allen Redmond

Staff was super friendly!

10/10

Exceptional

22 Jul 2026

Adil

Amazing staff and food service. Pool and beach were incredible. Highly recommend.

10/10

Exceptional

22 Jul 2026

A'Kala Priscilla Grace

The property was beautiful. The staff was very helpful and the drinks were really good. We loved the easy access to the beach and there were often taxis readily available whenever we didnt want to drive! Would definitely recommend.

6/10

Pleasant

22 Jul 2026

Ellan

The food was always cold never hot. The staff was not friendly or polite.
The hotel workers the security was polite, the entertainment was polite but the guest services and restaurant staff and workers were not.
And the elevators were dirty and wet, food was cold never hot.

8/10

Excellent

22 Jul 2026

Lauren

We loved everything except dinner. It was just ok. Breakfast and lunch were great. Otherwise the trip was perfect

8/10

Excellent

22 Jul 2026

alessandro

the staff and the beach were top notch.

10/10

Exceptional

21 Jul 2026

JOSEPH

Everything was great the food ,the staff the housekeepers. The beach was very clean and the water was turquoise clear.My only complaint is the SMOKERS were allowed to Smoke !The \"chain smokers\"always kept smoking had NO RESPECT for the people that were just enjoying the beach !

Partner

8/10

Excellent

20 Jul 2026

Melissa

The hotel was okay overall. The food was great and one of the highlights of my stay. However, the rooms were outdated and could definitely use some renovations. The hotel itself wasn’t very large, which may or may not appeal to everyone. I also felt that the entertainment, especially in the evenings, could be much better. Overall, it was an average stay, but there is room for improvement.

Family

10/10

Exceptional

20 Jul 2026

JaNet Patrice

Overall stay was excellent! Winzel showed excellent service when we dined at Tenghkou. From the time we were seated, throughout the dining experience. Very attentive. All staff in every outlet should mirror him. He is why people will return to the restaurant to dine. Please recognize him for his exceptional work!!! 10/10 Thank You RIU Paradise Palace for a great experience. We will definitely return!!!!

Breakfast Buffet was good. The coffee bar should open a little earlier than 10am. The staff were great. Swim-up Bar was ok.

Family

10/10

Exceptional

20 Jul 2026

Sergio Rodriguez

Por general me gustó todo del hotel

Partner

8/10

Excellent

20 Jul 2026

Bradley

Beautiful beach, Food was great. Staff very friendly and nice. We had a blast!

Partner

10/10

Exceptional

20 Jul 2026

Donna

The staff at this property are always so friendly and accommodating. We have stayed here two years in a row now.
Excellent service!

Family

10/10

Exceptional

20 Jul 2026

Melene

The rooms were a little outdated but they were clean. Beautiful beach front resort, friendly staff. Good entertainment as well and the food was great too. Highly recommend!

Friends

8/10

Excellent

20 Jul 2026

Roberta

Clean rooms are a priorty in my book! The beds were comfy as well as the pillows. The food was okay but I think the steakhouse and other resturants were the best. Martin was just so helpful and kind.

Partner

10/10

Exceptional

19 Jul 2026

Cindy Lee

There is absolutely nothing negative to say about this place. Everything is absolutely clean. They take care of the property so very well. The food is really great, service is impeccable! I was greeted with a wonderful woman named Daphne that helped us first!
They gave us champagne when we walked in!
I have to give an extra shout out to Daphne because she was incredible and the whole entire staff at Riu in Paradise Island is amazing!

Partner

4/10

Poor

19 Jul 2026

JENNIFER

Bartenders not attentive. always off talking , would look at you and walk away at both bars at the pool. Heaven forbid you order any kind of martini they laughed at you made you wait longer which at times was 10 plus minutes and yes i tipped. The buffet services was not much better and the food was the same almost every day and night. I could only get 1 reservation in 6 days due to they didn't offer many time slots. The pool was always dirty cups left over from the night before ..tiles missing all over the pool. I would not recommend this hotel did not get the service like I normally do at other RIU properties.

Partner

10/10

Exceptional

19 Jul 2026

Jesus

Excellent!

Family

8/10

Excellent

18 Jul 2026

Clara

It is a good place to stay in paradise island. Walking distance to Atlantis on the beach side. If you have an Atlantis day pass you can leave Atlantis come back to the hotel for food or drinks and walk right back. We did that during lunch hour while we stayed there.

The hotel is clean and the staff that works at the bars and restaurants are great as well as housekeeping. The best part of the all inclusive is the breakfast and Jerk Chicken station the rest of the food lunch and dinner is pretty average. I wish they had better room service selections but it wasn't that bad if you wanted a quick snack and didn't feel like leaving your room. The mini bar is great and if you run out of beers they're quick to bring you more.

The rooms are spacious and housekeeping came every day to make our beds and bring us clean towels. The only downside of the rooms is you can't control the thermostat. Overnight the rooms are extremely cold. So bring long pants and long sleeves to sleep. There were nights I slept with my travel hoodie on. Lol.

The pool area is nice and spacious. The only thing I didn't like its that the pool closes at 7pm. In most resorts I stayed at pools are open until 10 or later. The beach is amazing and the water is not rough. Same as the pool the staff starts gathering chairs, umbrellas and tables at 6 pm. Their beach staff works until 7 pm.
If you're looking for nightlife you have to go to Atlantis or outside of paradise island.

Partner

10/10

Exceptional

18 Jul 2026

Blanca Estela Sanchez

Fun times , beautiful beach , quick staff help

8/10

Excellent

18 Jul 2026

Hector

Buffet was good not impressed with the restaurants, steakhouse, and sushi bar.

Partner

10/10

Exceptional

17 Jul 2026

MAYDA GARCIA

Todo me encanto es la 2da vez que vamos , Espectacular , y los chefs especiales

Partner

6/10

Pleasant

17 Jul 2026

Jeff

The resort was clean but alot smaller than anticipated. The room or atleast our room was great because of the location overlooking the beach and ocean and not the pool or vacant lot on the other side. The bed was comfortable but the dresser and other furnishings were lacking. Looked decent but that was it. There were not as many activities or shows that other all inclusive resorts that I have been to have. The staff and everyone we encountered were great. The biggest problem was the food. The buffet was not as expected and the restaurants we were told you had to wait 2 days to reserve and supposedly only took reservations. We was able to get into a couple of them without reservation but we witnessed several get turned away. The food and the selections of food was terrible. We actually walked out of the Asian restaurant because it tasted bad and wasn't risking getting sick. Another bad thing was they didn't begin any dinner service anywhere until 6:30 which is fine fir some but we prefer earlier dining. There was 24 hour snacks which was cold sandwiches pre-made and in a refrigerated cabinet along with cold hamburgers that you had to warm yourself and pizza and nachos that lord only knows how long it sat out. The drinks were great and made anyway you liked with as much alcohol as you like. Beach was clean and as expected. They just need to do alot better on food and activities at resort. We are by no means picky eaters.

Partner

10/10

Exceptional

17 Jul 2026

Katherine

I was timid to book because on here it says the resort does not have elevators, but it does. I will give the review I wish was on here.

Over all the place is amazing and I will definitely book here again, I had so much fun and the staff was BEYOND helpful and made it such a joyful experience, any issue I had, they were glad to help me.

I was easily able to book fun and amazing tourist attractions through the resort.

They only shuttle you from the hotel IF you book through their Riu website. A taxi is easy to get once you land outside. It is around $60-$70 a person to get you to the hotel from the airport. Some taxis only accept cash, ask the people outside for a taxi to accepts cards and they will find someone for you.

The hotel does not have an ATM, you will have to leave the hotel to access one. Once getting here that is the one thing I wish I would have known before hand.

I had a blast and a camera full of memories I will cherish forever because of this place. When I come back to the Bahamas I will definitely stay here.

When you get here, ask someone at the front desk to help you find the needed app to make the reservations, it will make your stay more enjoyable if you are wanting to indulge in delicacies. [Its free, but reservations are needed.]

Self

10/10

Exceptional

17 Jul 2026

Sandeep

Will go again.

Partner

8/10

Excellent

16 Jul 2026

Lamont

Swim up bar was on point, food was good. Clean fill your fridge everyday. 24/7 room service. The food was amazing. Excursions was a bit expensive.

Self

10/10

Exceptional

16 Jul 2026

Sarah Elizabeth

Perfect 4 night getaway. Great food especially the buffet. Drinks were wonderful. Swim up bar great place to chat and be entertained. The beach was so incredible.

Partner

10/10

Exceptional

15 Jul 2026

Amoy

Great experience staff was friendly and attentive.

Family

6/10

Pleasant

14 Jul 2026

Eric

Restaurants basically impossible to get into without reservations made 2 days prior. Ridiculous.

Friends

10/10

Exceptional

14 Jul 2026

Andrea

Very nice staff, clean hotel and good food.

Partner

4/10

Poor

14 Jul 2026

Refugio Gomez

The rooms were extremely dirty and reeked of bleach probably to cover up mold and mildew smell. The staff were extremely rude and unhelpful. The food was okay.

Family

10/10

Exceptional

13 Jul 2026

Gina Marie

4th visit we love The Rui Paradise Island!

Friends

10/10

Exceptional

13 Jul 2026

John

This is a small resort but everything about it was great... great food & drinks, great staff, great beach with chairs and umbrellas readily available (which is hard to tell from their website). The specialty restaurants must be reserved about 48 hrs ahead so getting one on check-in day is not likely unless they have last minute cancels.

Partner

10/10

Exceptional

13 Jul 2026

Bernard

Very nice hotel helpful staff

Self

8/10

Excellent

13 Jul 2026

Laurie

It was amazing, staff was amazing, food was amazing, beach was amazing, service was amazing, Tula was amazing from the time we checked in to the time we checked out, David the bartender Theodore, Yuya, Avi & Matt the towel boys , the cooks were all amazing!!! The pool closing at 7pm was way too early for adults. One room was so moldy we had to switch rooms. I had wonderful time going to Atlantis the fish fry and the casino! Fresh fruit and foods! Great!!

Family

6/10

Pleasant

13 Jul 2026

Kenneth

It was really just ok. Nothing to write wow about. The beach was great. Service was OK. The best part of the trip was leaving the property and seeing the real Nassau.

Partner

10/10

Exceptional

12 Jul 2026

Joe

Everything was very good I will be back

Family

8/10

Excellent

12 Jul 2026

Virginia

Me gustó las atenciones del staff son muy amables y serviciales, la comida muy buena y variada, buen ambiente las piscinas y playas limpias, las distintas actividades que realizan mantienen a los visitantes entretenidos está céntrico, cerca del Atlantis y del downtown. Lo único que no me gustó es que mi habitación encontramos cucarachas en dos ocasiones. Y el piso que nos tocó el 15 estaba un poco antiguo la decoración.

Partner

8/10

Excellent

11 Jul 2026

Latashia

My family and I stayed at RIU Palace Paradise Island for 6 days while celebrating my mother's 60th birthday, and overall we had a wonderful experience.

Check-in was quick and seamless. One thing to note is that if you book through a third-party website rather than directly with the hotel, airport shuttle service is not included.

Before arriving, I had read several reviews criticizing the condition of the rooms, so I was pleasantly surprised. Our room was clean, spacious, and comfortable. There were signs of normal wear and tear that could use some attention, but nothing that negatively impacted our stay. One minor inconvenience was the air conditioning. We could only turn it on or off rather than adjust the temperature, which made the room either too warm or too cold at night. On our first night, there were no comforters or blankets in the room, but after housekeeping serviced the room, we were provided with blankets for the remainder of our stay and had no further issues. Another small drawback was that the bathroom does not have an exhaust fan, so it became very steamy after showering.

The food was generally good, although many dishes tended to be oversalted. During our stay, we dined at Bahamas Steak House, Tengoku, and Krystal. Krystal was by far our favorite restaurant. While the host was somewhat curt when we arrived for our reservation, the experience quickly improved. Our servers were friendly, attentive, and provided excellent service throughout the meal. Bahamas

Family

8/10

Excellent

11 Jul 2026

Maria Fernanda

It’s a great option if you are looking for an all inclusive because food outside is expensive. They have a great beach area as well. Food was good - a lot of options, but the best part were their desserts. In regards to the rooms, they are a bit small especially if you have stayed in other Riu hotels, but they were clean and had everything you made need.

Partner

6/10

Pleasant

10 Jul 2026

Yekaterina

This is an older hotel with OK-to-bad service. They did not know what a VIP Expedia member was, even though Expedia says that this is a VIP hotel, whatever that means. Had a leak in our room in the middle of the night from the AC. It was the less expensive option, so I am not complaining as I knew what I was getting into. The food was good, better than expected.

Family

8/10

Excellent

10 Jul 2026

Oleksandr

The beach was good , the ocean was amazing. The water was so clear . Hotel in general is outdated . The buffet was good .

Partner

2/10

Poor

09 Jul 2026

Zoya

Rude service all through out the hotel. The only positive thing was the beach.

6/10

Pleasant

09 Jul 2026

Deirdre G

The stay was nice but we did not get the ocean view room that we booked.

Partner

8/10

Excellent

08 Jul 2026

Michael James

Quetel the receptionist was fantastic, got a room issue cleared up. Bartenders were very good. Be careful renting b harborview suites, there are no windows to open or a balcony. Room is bigger and bathroom luxurious, but at the expense of no view. We wanted the air and balcony.

Partner

8/10

Excellent

08 Jul 2026

Anthony

Food and customer service was good

Friends

10/10

Exceptional

08 Jul 2026

Khayori Lee

This place was pretty amazing, the food was great and the staff were really friendly and helped us out a lot, definitely recommend this place if you are taking a vacation and need a get away ‼️

Partner

6/10

Pleasant

08 Jul 2026

Sydney

The staff are wonderful and do their best to make sure you're accommodated. Rooms are out dated, stuffy and humid unless air is blasting. Outside of the pool and beach there is not much to do on the resort itself, I found myself getting a taxi everyday to go elsewhere for entertainment or activities.

Friends_and_family Friends

8/10

Excellent

07 Jul 2026

Oscar

Room clean, the areas around the hotel clean. The bar is an issue. You cannot concentrate in the shows and watch the USA World cup at the same time. Other than that good hotel.

Family

2/10

Poor

07 Jul 2026

Jackie

Unfortunately, my experience at this hotel was disappointing. Some of the front desk staff were neither knowledgeable nor particularly helpful. Upon check-in, I was given a user ID and password for the room Wi‑Fi, but neither worked. When I returned to the front desk for assistance, the employee took my phone and made some changes without explaining what she was doing. I later discovered that she had connected me to an entirely different, unsecured network that did not require a user ID or password. The lack of communication was confusing and concerning. The hotel also lacks basic conveniences. There is no on-site store, and the small shop across the street is limited and overpriced. Even essential items were difficult to find. Additionally, the hotel does not have an ATM. When I asked staff where I could access cash, I was directed to Atlantis, which seemed unusual for a resort of this size. I also needed local currency and change on several occasions, but I was told they were out of change for the last three days of my five-day stay. Housekeeping and maintenance were also problematic. I had to visit the front desk and request service, and it took most of the day before someone arrived to clean my room and to unclog my toilet. I later learned that plumbing issues may be common in the building. The property itself appears old. Kitchen staff are not very nice, rude and angry. The waiters were nice!

Self

10/10

Exceptional

07 Jul 2026

Davon

Lovely stay, right on the beach. Rooms stayed clean our entire stay, food inside hotel was nice

Partner

10/10

Exceptional

07 Jul 2026

Crosbis

The food was very good in all the restaurants. The staff was so friendly and attentive the property was well maintained and they had nice activities for everyone

Partner

6/10

Pleasant

06 Jul 2026

Nikhil

Staff is bit rude.. food at there specialty restaurant is average at best. Buffet food is actually better than there specialty restaurants. Rooms are bit dated, Beach is beautiful, lobby area is nice. Average RIU at best

Partner

8/10

Excellent

06 Jul 2026

Antonella

Amazing staff and an overall great experience, especially with the hotel being right on the beach. However, entertainment options are quite limited, particularly in the evenings, with only one bar available.

Self

10/10

Exceptional

06 Jul 2026

Richard

Everything

Family

10/10

Exceptional

06 Jul 2026

Melissa Marie

Amazing, definitely recommend

Partner

10/10

Exceptional

05 Jul 2026

Andrew

Amazing! We will definitely be back

Partner

4/10

Poor

05 Jul 2026

Leann

My husband and I have stayed at other RIUs in the Caribbean and this one was horrible! Not worth the money at all!! Most of the staff seemed to be extremely rude and like they were being inconvenienced. We were given incorrect information by the front desk staff which led to wasted time and wasted money for my husband and I by taking a taxi to Nassau. ALL of the stores were closed due to a celebration taking place in the town. We were later told that staff were aware of this. While sitting outside in the front of RIU we watched a drug deal happen between a taxi driver and a RIU employee. On the beach we saw lots of little baggies around the jet ski rental guys. While they are not RIU employees they are located RIGHT by the guest chairs on the beach. Very disturbing that the beach had these little baggies all around. Most ALL bartenders here would rather have conversations amongst each other or watch tv than wait on you to fill your drink order. The pools are closed ant 6 to be “cleaned” and shocked. Ok. No problem. The very next morning, lots of straws and other trash were found in the pool. (We were the first ones in the pool that morning) Overall, we would NEVER recommend this place to anyone nor will we ever return. After this visit to RIU in Paradise Island, we will no longer be scheduling any future vacations at any RIU. We were so disappointed in our experience during our anniversary trip.

Partner

10/10

Exceptional

05 Jul 2026

Marsha

Great place to relax and rest

Partner

6/10

Pleasant

05 Jul 2026

Tijana

This was our sixth or seventh stay at this resort since 2015, which says a lot about how much we used to enjoy coming here. Sadly, unless the resort undergoes a major renovation, this was probably our last visit.

Pros:

* Beautiful beachfront location
* All-inclusive
* Adults-only
* Very good food with plenty of options for different dietary needs

Cons:

* Too expensive for what it currently offers
* Don’t assume this property is comparable to the RIU resorts in Mexico, it really isn’t
* The rooms and common areas are badly in need of renovation
* The service has noticeably declined over the years. Staff seem less friendly and less attentive with each visit.

We usually come every July for a four-night stay, and this resort used to be outstanding value for the money. Unfortunately, prices have increased substantially while the overall experience has declined. At today’s rates, it’s difficult to justify the cost.

It’s disappointing to write this because we’ve created many wonderful memories here over the years. We truly hope the resort invests in updating the property, as it still has an amazing beachfront location and the potential to become a great destination again.

Family

10/10

Exceptional

05 Jul 2026

Haskell E

Getting a reservation to other restaurants basically impossible, yet they see not full at all! Only thing that was bad at resort

Partner

2/10

Poor

04 Jul 2026

Julie

Changed room 3 times
Mold outdated rooms. Plumbing issues. Staff very rude. Waited 2.5 hours to check in after 4pm
Horrible experience

Friends

10/10

Exceptional

04 Jul 2026

Melissa

Beautiful property on a beautiful beach with wonderful employees.

Partner

10/10

Exceptional

04 Jul 2026

Virginia G

We liked everything about this hotel. Food was great, good entertainment, friendly staff and most of all the beach was so beautiful.

Partner

10/10

Exceptional

03 Jul 2026

Kristina

This resort was a perfect little resort. You didn’t have to go far for anything. We thoroughly enjoyed it!

Partner

10/10

Exceptional

03 Jul 2026

Richard Lee

Property was clean at all times. Food was excellent. Have stayed at All-Inclusive properties in several countries by different hotel chains and none come close to quality of food at RIU Bahamas. Few complaints if any really. We will definitely be going back.

Partner

10/10

Exceptional

03 Jul 2026

Andrea

The staff was extremely accommodating, happy, friendly and helpful. We had a wonderful time!!

Friends

2/10

Poor

03 Jul 2026

Dana

I am writing to formally log a complaint regarding our recent stay at Riu Palace Paradise Island, where my fiancé and I spent over $3,000 to celebrate his 50th birthday . We chose your resort expecting a premium, stress-free celebration, but instead faced unacceptable sanitary conditions and substandard service that ruined our special trip.
Below are the severe issues we encountered during our stay:
•Pest Infestation: At 1:00 AM, we discovered a live cockroach crawling inside our bathroom.
•Unsanitary Bedding: The sheets on our bed were visibly dirty and stained when we arrived.
•Dirty Amenities: The resort robes provided in our room were soiled and unwashed.
•Poor Restaurant Service: We experienced incredibly negligent and poor customer service at the on-site steakhouse.
Finding a pest in our bathroom past midnight was deeply upsetting, and sleeping on dirty linen is a major health and hygiene violation. For a trip that cost us over $3,000, the lack of cleanliness and hospitality was incredibly disheartening.
Given these structural failures in your resort's service and housekeeping

Partner

8/10

Excellent

03 Jul 2026

Craig William

Excellent place only down falls is only 1 bar and you have to book 2 days in advance for dinner reservations other then that beach pools staff was amazing also dont stay on 15th floor you will experience vertigo

Partner

6/10

Pleasant

02 Jul 2026

Krista

This RIU is small with an unimpressive pool. It is typical for hotel rooms in the tropics to be damp, but our room had a terrible strong musty smell. Rank. The Buffet was ok, easy to find something you like to eat, but the specialty restaurants were terrible. Dirty wine glasses, wrong orders received in spite of a very limited menu. I ordered their lobster bisque with vegetable dumplings and the bisque had two nickel sized balls of dough. The best feature about this hotel was Mother Nature. The beach was absolutely beautiful!

Partner

8/10

Excellent

02 Jul 2026

Ann

The staff was very friendly and accommodating. The food was very good.
My room was very clean.
The shows at night are much to loud.You need to correct your sound system.

Partner

10/10

Exceptional

02 Jul 2026

Remington

This was an awesome resort. Small, but the beach, staff, food, and drinks were amazing! I would definitely go back!

Partner

10/10

Exceptional

02 Jul 2026

Althea

Only issue is the bedding needs to be replaced.

10/10

Exceptional

02 Jul 2026

Sherline

Great staff

Partner

8/10

Excellent

02 Jul 2026

frederick

clean rooms, food was good, beautiful beach

Partner

6/10

Pleasant

02 Jul 2026

Jane

Staff was a hit or miss. Some was genuinely polite but others looked miserable. I work in the hospitality industry so to see people be welcoming with an a genuine smile makes a difference. However I feel lots of them lacked that. Our room had balloons and a 2 swan heart shape on the bed since we were celebrating our anniversary and husband birthday. The day of his birthday we return to our room to find a cake for him which was very thoughtful. We had a “mishap” with our safe on the 2nd day. They “claim” our safe was open and so security had to take pics of what was in it. No matter what I said about the safe was locked when we left which WE ALWAYS check, she still made some excuse to clam it was open. My husband made like the money we left was still there but we were missing about $20. He choose not to argue with them. We were told to make a reservation at the 4 restaurant there you would need to use the app but also none of them will be available to us for the first 2 days??!!!!! So we went to the restaurant, tip them and got in. Beach was beautiful can’t complain there but be prepared to always be asked if you wanna rent jet skis, parasailing, etc. Food was ok lots to choose from and good to have the 4 restaurants there to try.

Partner

6/10

Pleasant

30 Jun 2026

Ruqayyah

The beach is well maintained, clean and there are plenty of chairs out during the day. The property however is next to a rundown building and smells of sewage when you first arrive. The food both in the all you can eat buffet and the dine in restaurants was not good, usually cold, salty and overcooked. The staff is pleasant and helpful, the rooms are clean but smell of urine. I guess you get what you pay for, wouldn’t return

Self

10/10

Exceptional

30 Jun 2026

Anthony

The food was delicious and the staff was very friendly and helpful. I’ve stayed at the RIU in the Dominican Republic as well as Mexico and the staff and experience is always top tier.

2/10

Poor

30 Jun 2026

Karla

During my stay, I discovered active black mold in Room 618, I immediately notified the front desk. The staff acknowledged the issue and stated they would reassigned me to a new room in the morning because there was nothing available until then. I asked staff Terry and Zamar do they think it’s ok for me to continue to stay in this room and they both told me I would be fine, I have nothing to worry about. The next day around 4pm, I received an email that my room was ready. Shockingly, Room 1025 was also heavily contaminated with active black mold. I informed the front desk staff of this, I spoke with manager Terry and she told me of course I would see black mold you are using your phone, at this time I said to her there should not be black mold regardless of how I see it. They then sent Cynteach up to check the room where she also stated there was black mold in that room as well. She stated she would have someone clean out current room 618 to get rid of the black mold, we informed her we did not think this would fix the issues and she assured us it would. She asked us to stay out of the room for a while because she was going to she someone come in and deep clean with heavy bleach. After hours of being away from the room we went back and the room indeed smelled of heavy bleach and the black mold was still visible everywhere we previous seen it. I would not recommend this property. The pool closed at 7pm and they take the beach chairs at 6pm. Horrible place. The food was ok.

Family

6/10

Pleasant

29 Jun 2026

Laura

Beautiful location amazing beach and lovely staff. Although there are restaurants and a large buffet it is very difficult to get a spot at the restaurants. They make you go to the buffet for the first 2 nights. Probably to save money. The pool was big but a lot of Debris on the bottom. The other pool with swim up bar somebody threw up in so we never want in. There are jet skis on the beach that are not part of the resort as well as a lot of vendor on the beach. Very irritating
I would not return.

Family

10/10

Exceptional

29 Jun 2026

Carrie

Great place to stay! The food was excellent and the staff very friendly. The pools were very nice and the beach was absolutely amazing.

Partner

10/10

Exceptional

29 Jun 2026

Nicole

This hotel was AWESOME! Adults only is a game changer! The staff was super helpful and so freinly, Aways there to make sure you were having the best time. The rooms were really Stocked every day with towels and mini fridge as well. I would go back here ASAP! We Loved this hotel and can not wait to go back! Food was so good in Buffet, They have a Bar open 24/7, This was a 10/10 for us!
Out door space was really nice, Open chairs all the time no waiting for a place to sit EVER! pool were clean and had bulit in chairs to sun tan and just chill.

Partner

10/10

Exceptional

28 Jun 2026

David Ruben

We really enjoyed our stay! Our room and view were great! Enjoyed time at both the pool and oceanside, staff was amazing at both places. Drinks were awesome and plentiful. Varity of food at the buffet was different every day and restaurants were super as well. We really enjoyed the Steakhouse and Asian meals. Looking forward to the next opportunity to visit!

10/10

Exceptional

28 Jun 2026

Jessica

This was my second stay and it was just as amazing as the first. I will be returning soon. The ocean view is great to wake up to. Loved looking at the beach when I got up. The beach access is so convenient and wonderful and the beach is one of my favorites and I have been to many different countries with beautiful beaches, the pool overlooking the beach was one of my favorite things. The staff throughout the stay was great, friendly, welcoming and made the stay pleasant. The food was good. Please walk to turtle point. So much fun,

Partner

10/10

Exceptional

28 Jun 2026

Darrius

Was my first out of country trip and they made it amazing. Everything was 5 star. Top notch. Definitely go.

Partner

4/10

Poor

28 Jun 2026

Arthur

Pour: Magnifique accès à la plage. Eau cristaline, propreté des chambres et espaces commun. Aucune vente à pression sur le site de l'hotel.

Contre: Dès notre arrivée on nous a annoncé nous devions être relocalisé vers une catégorie inférieure de chambre que ce pour quoi nous avions payé et ce sans compensation. Après discussion, nous avons réussi avoir une relocalisation dans notre catégorie mais après 2 nuits sur 4.

Nous avons aussi été avisé à l'arrivée que nous n'aurrions accès au restaurant que 2 nuits sur 4 et que nous avions seulement accès au buffet. Le buffet est bien mais sans plus.

Les restaurants fusion sont plutot décevant. On parle de cusine fusion et on nous met des chips ripple nature sur le tartare de saumon. Le mijauté avec foie gras ne vient pas avec le fois gras. Viande rouge de très basse qualité et aucune ambiance. Aucune musique lounge. Éclairage type Mcdo. Que le bruit des assiettes en cuisine. Même qualité de nouritture qu'au buffet. Juste monté en assiètte.

Éclairage bleu/blanc 5000k dans tout l'hotel rend tout les espaces communs froid et sans vie.

Vins et cokctails tous extrémement sucré. Aucun dosage dans les cocktails. Les barmans versent à même le goulot et mettent plusieurs onze d'alchool par cocktail trop sucrée. Aucune mesure.

Bref nous avons passé du bon temps mais pour le prix payé nous espérions une qualité largement supérieur. Certaines mesures très peu couteuses devrait être prises par l'administration pour améliorer l'ambiance.

Partner

6/10

Pleasant

28 Jun 2026

Damien

Staff was rude

Partner

8/10

Excellent

27 Jun 2026

Katherine Phillips

Food was amazing, even the buffet! Get out early to the beach for chairs and umbrella or there may not be any left.

Partner

8/10

Excellent

27 Jun 2026

Katherine

A la carte restaurants were hard to get into and overrated and Resto staff had attitude. The buffet and jerk hut were great and really lovely staff.

Partner

8/10

Excellent

26 Jun 2026

Valerie

Buffet was great and great food!!

Friends

10/10

Exceptional

26 Jun 2026

Arthur

Excellent

Self

10/10

Exceptional

26 Jun 2026

Guillermo

beautiful view, had

8/10

Excellent

25 Jun 2026

Lauren Elizabeth

The staff is super helpful and nice. Very well maintained and super clean.

Friends

2/10

Poor

25 Jun 2026

Michelle R

The staff is rude. The drink choices are limited. The restaurants are impossible to get a reservation even though they are all empty every night. They only let 3 or 4 tables eat there so that everyone goes to the buffet. You need to make reservations 2 days ahead, but you can't reserve until you get there and have a room number.

Friends

10/10

Exceptional

25 Jun 2026

Orlando

Very clean facility and courteous staff.

Partner

10/10

Exceptional

23 Jun 2026

Lavina

The room was clean. Staff was friendly and responsive. But don't lose your ID band because it will cost you!