Name: The Reef Atlantis
Address: Paradise Beach Dr Suite 19, Paradise Island, 00000, BS

10/10

Exceptional

18 Jul 2026

Athnasios

Nice place , great water view

Family_with_children

10/10

Exceptional

17 Jul 2026

Robin

This place is family friendly. I highly recommend it.

Family_with_children

6/10

Pleasant

16 Jul 2026

Nubia Isaac

We stayed at The Reef, and overall it was a good experience. However, be prepared for the extremely high prices at the restaurants and bars, both at the hotel and in the surrounding area.
The beach bar at The Reef lacks basic infrastructure. During our stay, they didn’t even have lemons or ice, and the menu offered very limited options. Another downside is the shortage of beach chairs and umbrellas compared to the number of guests. If you want to secure one, you’ll need to be there by around 7:30 a.m.
On the positive side, the local staff were wonderful—always friendly, helpful, and welcoming. They truly made a positive impression.
That said, despite the good service, it’s not a destination I would choose to return to.

Family_with_children

10/10

Exceptional

16 Jul 2026

Weldemariam

Clean and all amenities are available within reach.
Staff can be a bit more friendly and available

8/10

Excellent

15 Jul 2026

Prunella

I liked how big and roomy the one bedroom suite is and comes with a full kitchen.

Staff was very helpful and courteous and friendly.

There were never any pool towels at the reef though, we always had to walk way over to the other side to get pool towels.

Family_with_children

10/10

Exceptional

15 Jul 2026

Lissette

Beautiful property. Staff friendly. Easy shuttle to visit all the hotels . Highly recommend.

Family_with_children

6/10

Pleasant

15 Jul 2026

Nadia

This is a beautiful resort. However, the room are outdated.

10/10

Exceptional

13 Jul 2026

Nicole

Staff were great!

6/10

Pleasant

13 Jul 2026

Alex

Pros:
• Beautiful resort and very nice hotel.
• The beaches are clean and there’s little to no seaweed.
• Tons of activities for kids, which makes it great for families.

Cons:
• Very expensive. Since it’s not all-inclusive, expect to spend $150–$300 per meal if you’re traveling with kids.
• The resort lacks energy there’s barely any music and not much entertainment around the pools.
• Pool areas are often out of towels unless you walk to another towel station.
• Everything costs extra, including food and snacks.

Overall, Atlantis is a beautiful place, but for the price, I expected a more lively atmosphere. In my opinion, it’s better as a cruise stop than a long vacation destination. If you’re looking for an all-inclusive experience with more entertainment and better value, Punta Cana is hard to beat.

Family_with_children

10/10

Exceptional

11 Jul 2026

NAN

Beautiful resort with well maintained beach. Easy access to get around.

Family

10/10

Exceptional

11 Jul 2026

Joseph

Great for families

Family_with_children

2/10

Poor

11 Jul 2026

Debora

The Atlantis resort needs a massive renovation...
The elevators were stuck multiple times with families inside and didn't get help for over an hour.
The shower kept fludding and was very uncomfortable standing in dirty water coming from the drain. The shower knobs are rusty and paint peeling off the bath. Water fountains weren't working and water was hot and stale.
The Waterpark needs massive renovation, water slides are falling apart and some slides didn't work. For the price people pay and ALSO nothing included this is not acceptable. When you pay that amount without all inclusive, you expect much more.
Don't waist your money...

Family_with_children

10/10

Exceptional

11 Jul 2026

Sileny

Good

Family_with_children

10/10

Exceptional

10 Jul 2026

Andy

.

Family_with_children

10/10

Exceptional

09 Jul 2026

Liviu Marcel

Beautiful family vacation, clean rooms, helpful staff.

Family_with_children

2/10

Poor

08 Jul 2026

Leonora

Extremely disappointed with our stay at The Reef Atlantis. This was our first visit, and unfortunately it will also be our last.

The biggest issue was the room service. It was absolutely horrendous. The food was cafeteria quality, and every order took anywhere from 45 minutes to over an hour to arrive. The staff answering the room service phone were consistently rude, and they often failed to prepare the food the way we requested.

Our first room was completely unacceptable. It smelled strongly of mold and mildew. There was visible mold in the shower, and even the sofa mattress had mold on it. Every time we turned on the bathroom sink, the water smelled like sewage, making us feel nauseated. The refrigerator also had a terrible odor.

To their credit, the front desk did move us to another room, which no longer had the mold and mildew smell. However, the sewage smell from the water remained. It was so bad that we had to purchase bottled water just to wash our faces and brush our teeth because we didn’t feel comfortable using the tap water.

The Wi-Fi was another major disappointment. It barely worked throughout our stay. My husband and I are active day traders and rely on a stable internet connection. The resort’s Wi-Fi was so unreliable that we were forced to purchase an international data package through T-Mobile just to stay connected. Even then, the connectivity issues impacted our ability to trade, resulting in financial losses that could have been avoided with reliable

Family_with_children

10/10

Exceptional

08 Jul 2026

Amanda

We love this place! It is so nice with everything you need. The staff is so helpful. We will be back soon.

Family

2/10

Poor

07 Jul 2026

Meghan

Hookers at the pool and pool restaurants hitting on married men all day, reported to staff at done desk and they seemed to know who they are and not care at all. Reef guests have no access to the reef adult pool, only cove guests have access, they claim it’s on the website and it’s NOT!! Total trip was over 5k and not worth one penny! The only thing worth a damn was Nobu! Never again will I stay at that place or any branch of the Atlantis!! Staff was rude and didn’t care if you needed any help.

Partner

10/10

Exceptional

07 Jul 2026

Stephen

Excellent experience at Atlantis the Reef, with exclusive access to pools and beaches and the broader Atlantis facilities. Amazing beaches, water parks and amenentiies in the area to use for free. Room was a little dated, but well maintained with excellent and friendly service. Dining options were 10/10 and varied (make reservations in advance), would avoid the casino restaurant's at main hotel though in evening hours with a family group. Kids club excellent with a charge, however worth paying and again booking in advance.

Family_with_children

8/10

Excellent

07 Jul 2026

Marcus

Great property, very overcrowded when the cruise ships are in. We couldn’t get a pool or beach chair after 10 am. Food is so damn overpriced, it is ridiculous.

Family_with_children

10/10

Exceptional

06 Jul 2026

Nida

Loved the beach! The food was good but expensive. Rooms at the reef were very comfortable

Family_with_children

10/10

Exceptional

06 Jul 2026

Kristina

The Reef is wonderful for families with the kitchenette it made traveling with a 6mths old much easier!

Family_with_children

10/10

Exceptional

05 Jul 2026

James Ray

The resort as a whole was incredible. Snorkeling on beaches right at the hotel was great, even saw a couple of sea Turtles, exotic stingrays, and a tone of fish on the reefs without doing a boat excursion. The pools and slides were awesome with the river rapid ride. Places to eat are mostly around the Royal Tower and Coral, but the shuttles are super easy to use to get around. Every meal you can think of from Burgers and hot dogs all the way up to super luxury eating available on site. With all these great attractions the only thing missing was the all inclusive packages, but the put a $250.00 a night hold on your card at check in and everything at the resort can be charged to your room and the folio is right on your TV to track spending.
Give the experience a solid 5 stars just expect to spend resort prices for everything including water and drinks. We did 1 excursion and it was awesome and took a cab into town for a meal and to do some shopping and tours. Got caught off guard by a cab driver who said I will wait for you and take you to the next stop. At the end of that trip a 250.00 cab ride for three and a half hours, but I guess maybe we didn’t ask enough questions.

Family

10/10

Exceptional

04 Jul 2026

Joseph

Love Atlantis!

Family_with_children

4/10

Poor

04 Jul 2026

Elis

There is no organization in this hotel

10/10

Exceptional

01 Jul 2026

Dawn

First time at the reef. Usually stay at coral, cove, or royal towers. Absolutely loved the reef the most out of all.

Family_with_children

10/10

Exceptional

01 Jul 2026

Kevin

Had a great time and experience

Business Family_with_children

4/10

Poor

30 Jun 2026

Jennifer

All beach chairs were broken. Everytime we went for beach towels they didn’t have any. Including first thing in the morning. The staff could care less and sent us to the next hotel to retrieve some towels. Property not cleaned up. Left over cups and towels left in ground day after day. The one and only lunch place at the reef ran out of food our first day and the second day ran out of salads. Only breakfast option was Starbucks.

Family_with_children

10/10

Exceptional

29 Jun 2026

Flavia

Great experience!!!!

Family_with_children

2/10

Poor

29 Jun 2026

Ketan

We really enjoyed many aspects of our stay at The Reef at Atlantis. The property is beautiful, the rooms are spacious and comfortable, the beach and pools are wonderful, and the water park is a huge highlight — especially the lazy river, which has been great for my kids.

The one real disappointment that undermines everything has been the towel situation. Four out of our first six days, the resort was out of towels at the pool/beach areas. That is frustrating at any resort, especially when families are moving between the beach, pools, slides, the lazy river, and their rooms throughout the day.

What made it more frustrating was the management response. There are layers and layers of management, each of which don't have visibility into the issue so they spend their time gaslighting. Each time, we were told that this was an exception and that it “never happens,” even though it had already happened multiple times during our stay. I would have appreciated a more candid acknowledgment and a clear plan to fix it.

Atlantis has a lot of magic. But for a premium resort experience, basic operational issues like towels should be handled much better.

But they seem to have enough business that they don't care.

Family_with_children

10/10

Exceptional

28 Jun 2026

Rebecca

Excellent in all respects.

Family

6/10

Pleasant

26 Jun 2026

Angel

Food and alcohol were extremely over priced and not enjoyable. Majestic tours is not reliable and very unprofessional. Stay at the comfort suites and save thousands but enjoy all the amenities 😉

8/10

Excellent

26 Jun 2026

Fabiola

Great place !!!!

Family_with_children

8/10

Excellent

26 Jun 2026

Vaidehi

Overall stay was good. Everything is very expensive though.

Family_with_children

10/10

Exceptional

26 Jun 2026

Gina

The Atlantis resort is amazing for families. You have everything you need at the resort. It's absolutely beautiful. The staff was so kind and helpful. I think the only complaint I would have is the food cost, but I didn't notice any difference even outside the resort.

Family_with_children

10/10

Exceptional

25 Jun 2026

Vincenzo

Everything was great, only issue was the adult pool and outdoor casino was closed for renovation so not much to do in the area of the reef or cove if you were there without children.

Self

10/10

Exceptional

24 Jun 2026

sean

Bring a lot of spending money the food prices are through the roof

Partner

2/10

Poor

24 Jun 2026

Tanya

No clean towels ever at the pool. Front desk and maids were nice, other than that, we should not be treated like we don’t belong there.

Family

6/10

Pleasant

23 Jun 2026

Esther

Overall staff was great. App was helpful. Shuttle service was good but at times it would take 20-30 min to get to our destination. They were always out of towels for the beach/pool which made it frustrating. I would walk to multiple huts and they all would be out. The longest time to restock was over 2 hours. The room ac had some problems. Overall room was very clean. Laundry room was available for us to use which made it nice. I would not go back though. Everything was so over priced. We were paying minimum of $175-$250/meal for 2 adults and a 7yr old and 9yr old including breakfast. We just went to the Cayman Islands 5 months ago and it was priced way better than Atlantis. It was nice to have so many things to do right on the property but also hard on our feet with all the walking around in slides. It was just a lot.

Family_with_children

6/10

Pleasant

23 Jun 2026

Maria

The experience was amazing minus the front desk service that was not that good at all , to many messages asking for arrival information and once in the hotel , as an early arrival we had to wait to long to get the room, housekeeping was notified of our arrival and almost 4 hour after, the room was not ready yet or the staff didn’t wanted to give the room to us until 4pm check in time , but only took a trip to VIP services for a room to appear available at the moment, but besides that inconvenience everything was amazing

Family_with_children

10/10

Exceptional

23 Jun 2026

Emmalene Margaret

We loved it!

10/10

Exceptional

23 Jun 2026

Mary

We had an amazing time at Atlantis. We stayed at The Reef in a 2 bedroom suite. We had 2 couples with 3 children ranging from 2, 11 and 13. The suite provided ample space for everyone. The kids thoroughly enjoyed the water park as well the beach.

Friends_and_family Family

2/10

Poor

23 Jun 2026

Jesus

Staff is horrible

Family_with_children

10/10

Exceptional

22 Jun 2026

Roula

Beautiful spot.
Bring water and snacks with you. Although available to us the filtered water did not taste great

Family

8/10

Excellent

21 Jun 2026

Magali

Beautiful hotel and very family friendly. The lobby was so cold but other than that, it was perfect

Family_with_children

10/10

Exceptional

20 Jun 2026

phinjo

Great hospitality with best water park

Family_with_children

4/10

Poor

19 Jun 2026

Constanta

when we checked into our room we did not get the ocean view we paid for. our room was dirty and had mold all over in the bathrooms. carpet smelled and the room smelled like mold,
the staff was very rude they did not want to change our room. they lied by telling us to come back the next day and they will change our room when we went the next day they sailed they have nothing available. all staff will not budge unless you slip them cash. terrible service and the main pool at the cove is now adults only and u see constructions. they had a trailer where they served lunch. shame on you guys for charging g so much

Family_with_children

10/10

Exceptional

19 Jun 2026

Leigh

Water park is five star family fun. Kitchen at the Reef had everything you’d need: coffee pods, dishwasher pods, pots and pans, utensils and laundry facility to access. Gym access at the reef would have been nice but it is for owners use only.

Family_with_children

6/10

Pleasant

19 Jun 2026

james

The resort was nice. We stayed in the Reef, on first floor. We thought the place Definetly needs a remodel. Room was nice and big. But they are definetly do for an update. The prices are way too expensive for food and drinks. We ended up going to local market and liquor store to get supplies. Some of the staff was nice, others were rude and not very helpful. Personally, would not stay at Atlantis property again. Just not the quality you would expect, for the prices you pay.

Family

8/10

Excellent

19 Jun 2026

Olga

The first room we were at on 22nd floor did not have functional lock in the balcony, shower door was not closing, there were additional broken things inside the room. Luckily, we were able to relocate to a different room on lower floor. In addition, the beach and pool chairs (all the same) were broken for the most part and since there are no umbrellas, it was hard to stay away from the sun during the day. Many water showers by the beach are also not functional. Personal comes across somewhat rude, but are very helpful. Also, there is no waiters by the pool or the beach and you would have to walk to get your drinks and food. No complementary water or sunscreen. But typical 15% service charge is automatically applied to all purchases. Although the hotel offers a lot of restaurants and entertainment, which is great for kids, I was not impressed by the service and outdated/ broken amenities.

Family_with_children

6/10

Pleasant

18 Jun 2026

Sara

1st was told there were no upgrades available, then was kinda of given one but was not by my family like requested. We were one of the 1st to check in for that day. Rooms are not really clean. There was hair all over from pr previous guess. The room needed some maintenance. Refrigerator is in a cupboard, so it doesnt get proper air flow. We kept the doors open the whole time for the fridge to work. The toilet paper roll holder was broke and really annoying. The AC didnt work well. The grounds are kept well. The beach needs a good raking. We found a lot of sharp glass everywhere everyday. The beach chairs don't work well. There were out of beach towels 3 out of the 6 days we were there. We stayed at the Reef and the food and beverage was extremely limited. We only had bside as an option. They were rude and the drinks cant freeze because its outside. The bside also didnt refill the Atlantis cups. We had to walk through the Cove building and across the pool area to get a refill. It was extremely frustrating. You pay extra for the Reef and you don't get your money's worth because you have to go to the royal for everything, any food or drink. I talked to the front desk and told them the issues a d they said they cant get ahold of the food and beverage manager. So the hotel manager gave me a 300 credit. Considering that half of our vacation was walking and waiting in line for drinks and you pay a fortune, I guess 300 is fine. Not all but a good amount of workers were not friendly

Family_with_children

8/10

Excellent

17 Jun 2026

Shawn

The food is overpriced and the pool areas always ran out of towels. Never available?
Also services around the pool area is slow and poor! Quality poor

10/10

Exceptional

16 Jun 2026

Ablustian

Had a great time at Atlantis Paradise island with a large group of family and friends. 27 of us had a great time! Staff was caring and helpful. Facility is great and you have to do the Lazy River at the water park. Beaches are pristine and the water so soft. Food was amazing at every restaurant.

Family_with_children

10/10

Exceptional

16 Jun 2026

Brantley

My family and I had a wonderful Bahamas vacation, The Reef was the absolute perfect hotel for us. The 2 bedroom suite was absolutely wonderful and more than we expected. Staff was always very helpful and courteous, we will definitely be back and when we do it'll be another stay at the Reef.

Family_with_children

8/10

Excellent

14 Jun 2026

Amit

Plan out

10/10

Exceptional

14 Jun 2026

Kurt

The rooms and the property was incredible. They had plenty of things for tye family to do and everything was either walkable or the free shuttle was very convenient. We are planning our next trip back.

Family_with_children

10/10

Exceptional

14 Jun 2026

felipa

It was sad that they didn’t serve free breakfast. As well to check door system prior arrival. I was out my room at least 2 hours because the system in the door, batteries were low and we were unable to open the door and they had to wait for somebody to see to open the door.

10/10

Exceptional

13 Jun 2026

Linda

Very clean overall. Staff were friendly and helpful. Kids loved the waterpark and beach. Lots of places to eat and explore. Highly recommend!

Family_with_children

8/10

Excellent

13 Jun 2026

Annette

Room was clean. Facilities were nice and clean. They kept running out of towels at the pool and water park. Front desk staff was generally not helpful and frequently locked us out of our room due to an issue with our card even though I asked to prepay and authorize extra amounts for room service, etc, so that was frustrating. Overall the trip was good but I would not visit again.

Family_with_children

10/10

Exceptional

12 Jun 2026

Denise

The property was wonderful. My family and I had a great time.

Family

10/10

Exceptional

11 Jun 2026

Mark

Our 2 bedroom suite was spacious, immaculately clean, quiet, and absolutely perfect. We utilized the shuttle frequently as it is a good hike between towers, for us any way. The beach and pool were not crowded, the food was very good at the snack shack.
My only complaint would be the beach chairs could use some TLC, several of the shades were broken and not representative of the quality we found with everything else on the resort.

Family_with_children

8/10

Excellent

09 Jun 2026

Jesse

The beach was really nice. Water park was good but there was a dead shark.

Partner

10/10

Exceptional

08 Jun 2026

Jessica

Great trip with a 3 and 4 year old. We had groceries delivered to the room from food2go so we were able to cook dinner for our picky kids before heading to the restaurants. Room was much larger than expected in the reef with full kitchen.

Family_with_children

10/10

Exceptional

07 Jun 2026

David

Clean room staff was amazing and the experience of the animals everywhere was second to none.

Can’t wait to go back to the reef

Family_with_children

8/10

Excellent

07 Jun 2026

Daniel

We are staying at two different towers during our stay. And for those that may want to use this review to help them pick. This review is for the Reef Tower.

Pros: The ocean view rooms (we stayed in room 21916) have a nice and large balcony, and on the Paradise beach which is more quiet and calm for little kids. They also have onsite free washer and dryer for your laundry, just bring your own detergent, and dryer sheets as a pro tip. Buying anything at the resort is insane. This tower also has a kitchenette, so you can cook to keep costs down and they have a small sundries place to buy $9 for a dozen eggs, believe that is way cheaper than any other options onsite.

Cons: rooms are less up ro date as compared to Royal. Shuttling between towers can be annoying. Especially at night. There is little security, so you get rowdy USA teenagers running a muck. And there is no one to patrol or assist you past 8pm. We had teenagers knocking on doors at 2am.

IMHO: at 500-560$ per night, I would advise going to Hawaii. But Bahamas was on our bucket list. But I don’t think we will be coming back. Will post an update on Royal Tower once we conclude that stay.

Family_with_children

10/10

Exceptional

07 Jun 2026

Demetria

Clean room. Great service. Very family friendly

Family_with_children

10/10

Exceptional

07 Jun 2026

Jose J Rivera

Very nice room with all the amenities. Stove top, microwave, a small fridge with utensils. The only downside was our microwave didn’t work. We did notify the desk about it no one showed up. But other than that we had a great stay.

Partner

10/10

Exceptional

07 Jun 2026

Laura

Property was clean and staff were helpful
and friendly. We had everything we needed for our family 4.

Family_with_children

10/10

Exceptional

06 Jun 2026

Jenna M

We just got back from our 5 day trip and I can tell you that the trip completely exceeded our expectations! We had an absolutely unforgettable time and are very pleased with everything about our stay at the Reef Atlantis

Family_with_children

10/10

Exceptional

06 Jun 2026

Tammy Chermann Correa de

100%

Family_with_children

10/10

Exceptional

06 Jun 2026

Alicia

Had a great time. Loved the resort & staff.

Just wished the shuttle service between properties was not so confusing. You role see the property your going to listed on the top of the shuttle & then the driver tells you “no, not going there” and a few of those drivers were really rude. Not all of them but we did have a few that were. P

Family_with_children

2/10

Poor

06 Jun 2026

Verified traveler

I have waited over a month to write this review. My family of 4 plus mother in law and sister in law recently took a week long trip to Atlantis. Second stay in two years.

On our last day I came across a patron who collapsed and was in cardiac arrest. The outcome was not good, as they passed away. Me and a few others did cpr on this person for 30 mins. It took the medical staff over 40 mins to get to this patron. No urgency what so ever. In a mega resort like this where at any given moment could have a city’s worth of people on property there was no doctors, medics or nurses.

The staff tried to hush the situation by trying to send me away in a private car to the airport and take care of all my room charges. I was told by a higher level executive manager at the hotel that they were going to call me in a week, a month later I have heard nothing, my trip that was going to be comped hasn’t been comped. I really don’t care about the money aspect I care that they didn’t stick to their word.

This resort just takes from people and doesn’t take care of their paying customers in any way. If your going to the Atlantis make sure your in good health, because Rolling the dice if not.

I will never return to the Atlantis. It’s really to bad because my family had such an amazing time prior. On top of that unfortunate situation, the property’s beaches are dirty and littered with trash, which should be dealt with by both patrons and STAFF! Do better Atlantis, for everyone

Family_with_children

10/10

Exceptional

05 Jun 2026

Tiesha Yvonne

The staff at The Reef were incredibly helpful and friendly. We REALLY enjoyed our stay.

Partner

10/10

Exceptional

04 Jun 2026

Robert Evans Chaney

Everything was great.

Family_with_children

6/10

Pleasant

03 Jun 2026

Mark

Property was just fine. Don’t know if I would stay again

Family_with_children

10/10

Exceptional

03 Jun 2026

Timothy

I highly recommend for any one, this is the best vacation I have taken

Family_with_children

6/10

Pleasant

02 Jun 2026

Antonina

Staff could use a refresher on how they serve their customers. Everyone acts like you should be grateful for staying there.

Family_with_children

10/10

Exceptional

02 Jun 2026

Lucas

The best

Family_with_children

10/10

Exceptional

02 Jun 2026

Antonio

Everything

10/10

Exceptional

01 Jun 2026

Florencia

Absolutely best vacation spot. We went for a week with 4 adults 3 kids and stayed at the Reef 2 bedroom suite. Everything was impeccable! Pool is connected to the beach with lots of chairs. The shuttle saved us so much walking and runs consistently.
Cant wait to go back already!

Family_with_children

8/10

Excellent

01 Jun 2026

Donna

The Reef was beautiful and had the nicest beach. Great for families who want to eat in/prepare their own food. Staying here reminded me a bit like Disney. A lot of walking back and forth (though they do have buses). The dining we preferred was in Royal/Marina. They tried sending us to Harbor view even though we booked ocean view. After a little bit of pushback they gave us the ocean view. It is not high season right now and was not busy so not sure what the reasoning was. Third party booking?

Partner

4/10

Poor

01 Jun 2026

Marine

Beautiful property with so many activities that a week is not enough. However, the staff are rude, not helpful and just come off as cold, like no one is happy to be working there. Food quality is mediocre, service is terrible.
We travel a lot, all over the world, I have yet to visit any other country with bad food, and bad service that would equal to this place. Not sure if all of Bahamas is like this, or if it was just this resort.

Family_with_children

10/10

Exceptional

01 Jun 2026

Bryan

After check in the experience started off a little rocky but the staff and management were very helpful in fixing a couple issues and after that, the remaining days and evenings of the trip was excellent.

Family_with_children

2/10

Poor

01 Jun 2026

Yankier

They robbed me with hidden charges and they charge you services that you have not received as well as in restaurants that you have never been to, they charge you for drinks and things like that a scam, you call the hotel and they answer you and when they do they tell you that they are going to check and nothing is stolen your money I will never go again and I will surely not recommend it

Family

10/10

Exceptional

01 Jun 2026

Joseph A

The place was absolutely beautiful the
View was fantastic gorgeous..perfect. The perfect place to stay.

Very. Expensive for food and drinks …

Family_with_children

2/10

Poor

31 May 2026

ELIZABETH

If I could give this place less than zero stars for service, I would. The hotel and the facilities are beautiful, and the food is good. However, the service in every area is beyond terrible.

The staff won’t even look you in the eye, and they seem annoyed by the simplest questions. It feels like they are used to tourists coming regardless of how poorly they are treated, probably because of the large number of cruise passengers who visit.

The transportation within the resort is horrible. The drivers are extremely rude, unfriendly, and treat guests with no humanity whatsoever. We were traveling with a 6-month-old baby, and they wanted us to walk several blocks because they simply did not want to take us where we needed to go.

They do not seem to care about complaints because the managers protect the staff, and everyone covers for each other. It feels like a system that allows this poor treatment of guests to continue.

I DO NOT RECOMMEND THIS PLACE TO ANYONE, NO MATTER HOW BEAUTIFUL IT MAY BE. Service is the most important part of staying at a hotel, and the treatment we received was unacceptable.

Driver Henry was especially horrible. He treated us unfairly and kept us riding around the shuttle throughout the resort because he did not want to drop us off at our building. Even though we were carrying a 6-month-old baby in our arms, he simply refused to do his job. The service experience at this resort was terrible in every area.

Family_with_children

10/10

Exceptional

31 May 2026

Kennedy

Loved this whole experience! Honeymoon trip of a lifetime. Microwave in room didn’t work but we survived. Unforgettable views and experiences that you can only have here, that’s a fact.

Partner

10/10

Exceptional

31 May 2026

Jill

The room was very clean but the water smells like sewer. Taking a bath isn’t exactly appealing when the water stinks and I certainly wasn’t drinking it. It would be nice if there was a restaurant inside the reef or a bar but there is not. The privacy of the beach and pool makes it all worth it. Our room was very large and the beds were very comfortable.

Family_with_children

4/10

Poor

29 May 2026

Alfonso

The hotel showed its wear and tear. Also, every single item for sale is overpriced and not worth the cost. They definitely take advantage of the guests.

Family_with_children

8/10

Excellent

29 May 2026

Jennifer

Rented a 2 bedroom suite for our family of 4. It was better than we thought. Both rooms had kitchens, living space, tables, etc. perfect place for families. Down side, no restaurants in the hotel or spots to enjoy a cocktail. You have to go to other hotels for dining. Hotel is great if you prefer beach, but if you want to spend more time near the waterpark or activities, this hotel is not the best for that.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Seymore Joe

We obtained a very nice room upgrade but be aware of the hidden 20% fees and taxes. Front desk was attentive and house keeping was very good. Be sure to insist the porter put your bags in a locker when checking out else will be left outside (lazy).

Grounds, beach and staff are amazing but note there are numerous broken lounge chairs along the beachfront - sad and poorly maintained given this high end resort. Walking at night felt safe and an on site Starbucks was perfect!

Shuttle buses enabled us to experience all of Atlantis's restaurants, watermarks and casino.

Family_with_children

10/10

Exceptional

27 May 2026

Cathy

Everything was great as expected

10/10

Exceptional

27 May 2026

Jourdan

Stayed at the Reef and loved it. Clean room, kitchenette was useful for saving on food costs by cooking breakfast. Easy access to the beach and pool. Quiet side of the resort.

Family_with_children

10/10

Exceptional

26 May 2026

Tia

It was incredible trip, I came with my husband and daughter and we stayed at the reef. So much to do. So many amazing activities to do.

Family_with_children

10/10

Exceptional

24 May 2026

Ekaterina

Great property for larger families! Fully stacked kitchen, beautiful beach steps away from the property, lots of activities a short walk from the tower. Loved everything except for constant demand for tips on top of already 15% charged tip on everything. Charged “ gratuity “ is on services, food, goods plus VAT.. It took me a few days not to react to the approach.

Family_with_children

10/10

Exceptional

24 May 2026

Brady

Great Resort to stay at. So much to do and lots of restaurants.

Partner

6/10

Pleasant

23 May 2026

GAETANO

Staff is great, but as someone who has been here before, it wasn’t as maintained as I expected it. Bad smell in the lobby for two weeks, slides out of service for most of the trip, constantly noticing things were broken. Would book again, yes, but I really would
Like to see an improvement. Especially with the relive I’m paying

Family_with_children

10/10

Exceptional

21 May 2026

Portia

We came here for our honeymoon and it was wonderful. The staff was very friendly and helpful. Transportation to the the other resorts was easily accessible. Most places like the ocean, pools, aqua park and dolphin cay are within walking distance.

Partner

10/10

Exceptional

21 May 2026

Tanya

Best vacation, my wife and I truly had a amazing trip here

Partner

10/10

Exceptional

20 May 2026

GEMIMA

On the pricey side, but a wonderful experience.