The Royal at Atlantis

Bahamas , Nassau
PARADISE ISLAND, One Casino Drive Suite 12
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100 reviews shown

2/10

Poor

31 Mar 2026

Sandy

Hello,

I am writing to express my disappointment regarding my recent stay at your property and to request appropriate compensation for the issues I experienced with my reservation.
I had specifically booked a room with two queen beds to accommodate myself and my two sons. Upon arrival, I was initially given a room with only one bed. After bringing this to your staff’s attention, I was reassigned to a different room in another tower. Unfortunately, upon entering that room, we discovered that the carpet was wet, making it unsuitable for use.
I then had to return مرة again to the front desk, where I was reassigned back to the original room with only one bed. As a result, one of my sons was forced to sleep on a rollaway bed. This was not the experience I expected, especially considering the amount I paid for our stay and the importance of this family vacation.
Seeing my son sleep uncomfortably on a rollaway bed was both unacceptable and disheartening. I believe this situation warrants compensation, as the accommodations provided did not match what was originally booked and paid for.
I would appreciate your prompt attention to this matter and a fair resolution regarding compensation for the inconvenience and diminished experience.
Thank you for your time and understanding. I look forward to your response.

Family_with_children

10/10

Exceptional

31 Mar 2026

Dawn Alison

Excellent hotel. It has everything to offer. We had a great week at the Atlantis hotel resort and would certainly go back. I would strongly advise booking the restaurants in advance as they get booked up quickly. 5*

Family

8/10

Excellent

31 Mar 2026

Chris

Beautiful. The Royal was great in that it was closest to the water park. My kids actually enjoyed spending some time at the coral pool and overall I actually enjoyed the vibe there a little more. Staff was always helpful although I was a little surprised at how “grumpy” some of them came off as. We ate at a few places; Carmines, Shake shack, the buffet, Plato’s, Bimini road, and the Deli. We all ended up with stomach issues particularly after carmine’s and Bimini. 1-5 I say food was a 2 at best and costs an arm and a leg. I understand the concept of importing but still the price felt extreme. The mini golf would have been fun but even that was $40 per person! I can’t imagine any justifiable reason for that.

All that being said, we had a blast and it was beautiful. We will be back, albeit better equipped and prepared next time.

Family_with_children

10/10

Exceptional

28 Mar 2026

CAGLAR

Food and beverage prices are excessively high—high enough to make customers feel overcharged. The staff also come across as quite cold; when you ask for something, they often respond without even making eye contact. That said, this isn’t limited to the hotel staff—it reflects a broader impression of the Bahamas overall. Other than that, everything was great.

Family_with_children

8/10

Excellent

27 Mar 2026

Nicklaus Charles

Lively casino, pretty views everywhere you go, renovations being completed throughout the property.

10/10

Exceptional

27 Mar 2026

ASIF

Yes

Family_with_children

8/10

Excellent

26 Mar 2026

Corrie

Great vibe. Staff was amazing.

8/10

Excellent

26 Mar 2026

Heather

3/26/26 Beds and pillows are absolutely terrible, however rooms were extremely clean and ocean front is spacious. Some days pools were heated, other days were not. Staff: some were nice, most seemed miserable. Bartenders were upbeat and fun at the pool. Food: excellent. Variety of Bahama culture and American. Pools are small but plenty of chairs. Beach incredibly nice. Inside halls, restaurants, common area is so cold- make sure you have a sweater. Resturaunts very hard to get in to - but the buffet was delicious, you’ll be just fine for dinner.

Family

6/10

Pleasant

26 Mar 2026

Khaled

Not worth the money they charge.

10/10

Exceptional

25 Mar 2026

Happy

As expected and great amenities for resorts. Our family loved it

Family_with_children

8/10

Excellent

25 Mar 2026

Rachelle

I didn’t like that there are no larger balconies. Some rides were closed. Staff were very friendly and helpful

10/10

Exceptional

25 Mar 2026

Emily

We really enjoyed the lazy river and swimming with the Dolphins. I will say the food was more expensive than we anticipated both on and off the resort.

6/10

Pleasant

25 Mar 2026

Shiv

Ocean view

Family_with_children

6/10

Pleasant

25 Mar 2026

Shiv

Older property, needs updating. Toilet was gurgling and making noise frequently during the day and night. Remodeling in the room next to ours was annoying and noisy during the day. Construction started early in the morning

Family_with_children

10/10

Exceptional

25 Mar 2026

Young

No hot water in early morning.

6/10

Pleasant

24 Mar 2026

Rainiero Jose

The view from the room was amazing, the cleaning crew was amazing as well, we did experience water pipe sound through each night of our stay in room 8584, my kids did not sleep well because of the sound.

8/10

Excellent

24 Mar 2026

Christin-Maria

Nice hotel but very expensive

10/10

Exceptional

23 Mar 2026

Colin

Beautiful ocean view - staff was kind and respectful. Need more places to get towels and wristbands for the water park is my only complaint.

Family_with_children

6/10

Pleasant

22 Mar 2026

Allen

Very overpriced, food was extremely overpriced. They charge you a gratuity automatically which makes the staff pretty complacent, and not attentive.

8/10

Excellent

21 Mar 2026

Kevin

Food was not as good as it used to be. Marina Pizza was an 8.5 out of 10 in previous years and was 5 on this last trip.

Family_with_children

6/10

Pleasant

21 Mar 2026

Tynisha

The hotel is overrated for the cost. The pool and room require an upgrade. Room.had AC issues where the room would not cool to desired temp, TV issues no streaming services, bathroom spacious but tub was old and need a remodel. Maintenance work door to our room with loud noise, ice machine not working on serveral floors. The price was just ridiculous understand it is not an all-inclusive resort. But to pay for example $9 for a Celsius drink that is normally $2.50... absolutely not. This was a hosting hotel for the wine and food festival which is the reason we stay here but would recommend the festival just find a another resort to stay. Dont believe the hype, the pools and water park is underwhelming.

Family

10/10

Exceptional

20 Mar 2026

Alphonse

Fantastic view, plenty to do for the kids, good overall experience

Family_with_children

10/10

Exceptional

20 Mar 2026

Paul

Great

10/10

Exceptional

20 Mar 2026

Charles

Love the property, but not a smooth check-in unfortunately. First notice that room was ready was bogus and did not get any other notice. Stopped by the front desk after 4pm to see and it was available.

10/10

Exceptional

17 Mar 2026

Yixin

We had an ocean view room with stunning views, also can see the aquarium from the window. Best ever experience

Family

10/10

Exceptional

17 Mar 2026

Katie

Definitely worth the upgrade to have a beach view! We had the best time. The room was clean; staff was extremely friendly and the resort exceeded expectations.

Family_with_children

10/10

Exceptional

16 Mar 2026

Charles Richard

Marina View was awesome. Complex is very nice and clean. Perfect for large groups and families.

Family_with_children

10/10

Exceptional

16 Mar 2026

Andrea

Beautiful hotel, restaurants are great, great for families, staff is nice beach is great! All great things!

Family_with_children

10/10

Exceptional

15 Mar 2026

Tia

Clean room, staff was nice, ocean view was fantastic!

Family

10/10

Exceptional

14 Mar 2026

Klaus

Friendly and attentive staff. Clean facilities, good food, family friendly. A little pricey overall and the ala cart activities could have some level of inclusion for the extended stays.

Family

10/10

Exceptional

13 Mar 2026

Michael

The whole resort is amazing. Plenty to do and see.
Staff is great and always smiling.
2 adults and 1 7yrs old. Came home happy and planning our return.

Family_with_children

2/10

Poor

13 Mar 2026

joseph

Moldy room. Overpriced low quality food. Will not be back.

Family_with_children

8/10

Excellent

13 Mar 2026

Gangawati

Beautiful resort, clean and nice.
House keeping was very up to date.

Partner

10/10

Exceptional

13 Mar 2026

Yosvel

Nome

8/10

Excellent

12 Mar 2026

Jennifer

The property has a lot to offer for everyone and is a lot of fun! My only complaint is a lack of staff at the water slides. We went during March Break - peak season and there is no excuse for not having a full staff in the adventure park. Each day 1/2 of the slides were closed at any time. This was not for maintenance but because of staff rotation because of a general lack of staff. So if you are attracted to this resort for the slides, you need to be there for a number of days to catch when your favourite is open. The resort needs to staff up during high season. Cruise ship passengers buy day passes and with so many closed slides there are long lines. Just something to take into consideration when booking.

2/10

Poor

11 Mar 2026

Tianna

Hmm we stayed a week at the reef and the condition of the rooms were far better. Upon checking we tried to extend our stay and the man in front did it but then a manager storms out from back and says she will not honor it. Kinda glad she didn’t. The rooms sucked. The tubs are peeling. The pipes were leaking. The toilet had huge puddle outside of it. They never changed the bed sheets nor did they help. Anytime we had issue the clear wouldn’t even respond to what we were saying. The reef was a far superior hotel and just overall staff.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Alex

We had an unobstructed ocean view (I’m sure other views are available). Lots of dining options, and of course there’s a water park, plus 2 or 3 beaches to walk that are not as crowded. Lots of families with kids — which could be good or bad, depending on your preference.

Partner

10/10

Exceptional

08 Mar 2026

Scott

Beautiful property

Partner

10/10

Exceptional

06 Mar 2026

Zaida

I loved the island view from my room. The activities were pricey but I can say I did wish I had stayed longer because of how much there is to do. I would most definitely come back again.

Friends

10/10

Exceptional

04 Mar 2026

Raphael

Beautifulhotel with great staff. Food pricing is on the high end but everything I ate was high quality and fresh. I will definitely visit again.

Partner

8/10

Excellent

03 Mar 2026

Kenneth

Clean room with water and Nassau dock views. Professional and friendly staff

Partner

6/10

Pleasant

03 Mar 2026

Chris

Atlantis is a mature property and very much in need of renovations. Staff was excellent in every department. The Bahamas are over built at this time and over priced by all people I’ve spoken with.

Food, I like good food but, you will be hard pressed to find a very good meal. Be warned do-not eat at NABU the high end seafood restaurant we know in the US is an abomination of overpriced tasteless offerings. 3 strikes and their OUT!

Weather this time of the year is spectacular! Low humidity and blue skies.

Business

10/10

Exceptional

03 Mar 2026

Raquel Simone

Nice

10/10

Exceptional

02 Mar 2026

Keyondra

Clean room, staff was very nice and accommodating. Many options to choose from for dining and the atmosphere/ambiance was wonderful

Family_with_children

6/10

Pleasant

02 Mar 2026

Juan

Pools were closed for maintenance. The main water slide would close down intermittently due to water levels being to low.

2/10

Poor

01 Mar 2026

Lauren

Royal is the oldest of all properties, youngsters running up and down the halls in the middle of the night. Reservations are not family friendly, required to eat between 5-7pm often there are no reservations at this time. The proeprty was grimy and the resort charged for everything it felt like a scam. Extracting every dollar from you.

Family_with_children

8/10

Excellent

01 Mar 2026

Andreea

6/10

Pleasant

01 Mar 2026

Norihito

The pools and the beach are wonderful. However, there were a few disappointing points:
- Difficulty making restaurant reservations
I believe there are not enough restaurants operating relative to the number of guests. It was extremely difficult to get a reservation between 6:00 and 8:00 p.m.
- High food and beverage prices
Mineral water is not complimentary, so you have to purchase it, and it cost $9. There are free water dispensers, but the water tastes bad. In general, the restaurants are expensive. I traveled from New York, and my impression is that prices are about 20% higher than in New York.
- Staff were not very friendly
A 15% service charge is included from the start, but despite this, the staff were not particularly friendly.
- Aging room facilities
The shower water pressure was weak.

Family_with_children

10/10

Exceptional

01 Mar 2026

Bimal

Wonderful resort!!!

8/10

Excellent

28 Feb 2026

Camile

Overall all was great. At times it was difficult to find chairs whether at the beaches or the pools. Service was good but a few times we felt that we were bothering them. Be prepared to spend money as food and drinks are pricey especially bid you are Canadian due to the exchange rate

Family

8/10

Excellent

27 Feb 2026

Patricia

The staff was extremely courteous!

2/10

Poor

25 Feb 2026

Tadisha

The hotel was not accommodating. We had inclement weather conditions and there were not helpful. I am traveling with a minor. I was left stranded to find another hotel with no assistance for staff. I did not receive any notification of flight cancellation or delays despite me adding my name and information to be notified

Family_with_children

10/10

Exceptional

24 Feb 2026

Britini

Everything was amazing. Staff were very friendly. Any questions or concerns you had, they were there to help you on the spot. The room was always clean. I went in early February so it was a little chilly, but the sun was always shining, and never any rain. Food was amazing everywhere, especially down by the marina. But things were very expensive. That was the only downside. It’s a beautiful place and a beautiful place for a family vacation. Just be prepared to spend a few extra dollars.

Family_with_children

10/10

Exceptional

24 Feb 2026

Alicia

Room was clean, courteous staff, tasty food! 10/10 experience.

8/10

Excellent

23 Feb 2026

Devanand

Amenities are good , however we had problem with elevator not working and long line up at check out

10/10

Exceptional

23 Feb 2026

Sandra Louise

Amenities and lots to do on property. Staff very friendly and helpful. Enjoyed our stay!

Partner

10/10

Exceptional

22 Feb 2026

Paul

Clean abd friendly

Family_with_children

8/10

Excellent

22 Feb 2026

Amber

Staff was always very courteous and helpful and the resort is beautiful

Family_with_children

8/10

Excellent

22 Feb 2026

Krystian

Resort is very nice, service not so good

Family_with_children

10/10

Exceptional

21 Feb 2026

William

Best resort for family and outstanding accommodations!

Family_with_children

6/10

Pleasant

21 Feb 2026

JARRETT

I wish someone from Atlantis had advised us before our stay that extensive construction was planned for the outside face of our rooms balcony. For days, crews on a huge scissor lift were 4-5 stories in the air against the balcony of our room jackhammering pieces of the exterior panels on the building to make repairs. If you spend all day in the water park then it’s no big deal but one of our kids was sick so we spend days listening to that nonsense while he was trying to sleep and recover. Front desk had no interest in reassigning a different room or providing any sort of credit for the noise.

Family_with_children

10/10

Exceptional

20 Feb 2026

Joseph

Nice

8/10

Excellent

20 Feb 2026

Marie Victoria

Friendly staff, great water park and beaches.

Family_with_children

6/10

Pleasant

20 Feb 2026

Randy

The room size was good. The shower water was cold & the faucet leaked. The bathroom sink was clogged. The Keurig brews coffee grounds into the cups. The sliding door did not close all the way. An expensive trip for all of those issues in one room.

Partner

2/10

Poor

20 Feb 2026

Sana Tareem

I booked my stay via Expedia, the flights tickets were assigned in group 8-9 both ways. The worst part was we didn't have check in bags but by the time they call out group 8, we were forced to check in ours carry ons.
Now about the hotel... we were on the 16th floor of the west tower. The hotel is OLD, constructions going around everywhere. Some of the most iconic rides were closed for our whole stay. We ordered in room dining at 7pm and it came at 10 with absolutely no salt in food & they didn't even give us salt & pepper on side. The coffee machine didn't work in the room for the whole stay. The bathrooms doors were broken and couldn't be locked. They refused to provide extra pillows on our first night. The TV didn't work for the whole stay. There was a bathroom leak nextdoor and it took them 14hrs to check, by that time our room's carpet was completely drenched. The customer service sucks & honestly they don't care. This was my 1st & last time visiting the so called \"Royal Atlantis\"

Family_with_children

10/10

Exceptional

20 Feb 2026

Martha

I
Staff was fantastic!! Helpful friendly . A special thanks tou Darrell! Pool’s beautiful, beach was gorgeous but hard to find a chair . Room was clean . Food varied and excellent quality

6/10

Pleasant

19 Feb 2026

Mary

We have stayed at Atlantis for 6 years in a row. We have always lived it there. However, this year there were a lot of issues. The ice machine/water on our floor was under renovation, but the one by the pool was also not working. The tv also had issues the whole time, which only really mattered at night, when everyone just wanted to take it easy for a hour before bed. . It kept glitching. The staff which has always been friendly, wasn’t. I’m not sure

8/10

Excellent

18 Feb 2026

Amy

Friendly staff

10/10

Exceptional

18 Feb 2026

Nicole

Upon checking in we were upgraded to the Michael Jackson Suite and couldn’t believe it!

Kids loved all of the water slides and we loved eating at Shake Shack and Cocodrillo.

Family_with_children

8/10

Excellent

17 Feb 2026

Cortney

Great experience. Wish the weather was better.

Leisure Family

6/10

Pleasant

17 Feb 2026

Kevin

Restaurants could not handle the large holiday weekend crowds. We were Ignored totally at the Sea Glass. Had to leave the resort to have our best meal (Solemar)

6/10

Pleasant

17 Feb 2026

Dibran

I believe I got bed bugs from the room.

8/10

Excellent

17 Feb 2026

Shawn

Every thing was nice

6/10

Pleasant

16 Feb 2026

Annette

We've been at Atlantis many times and we love the place. But it seems that the needed repairs to maintain the hotel are neglected. In our room, the TV system didn't work the entire stay. The phone was also only functional when set on loud speaker. We spent an evening waiting for the 'engineer' to fix the TV and when he showed up 1.5 hours later he only told us he couldn't do anything. There seemed to have been water damage in the hallway outside our room because a loud vent was blowing nonstop day and night. My son was looking forward to the kids club but on Saturday (!) it was closed with zero notice for a 'private event'. Very bad taste to lock out the children from their space to make extra money.

Leisure Family

10/10

Exceptional

16 Feb 2026

Jill L

Pia at the front desk was amazing to start our vacation off on the right foot. Bernadette, our cleaning lady made us feel extra special as well. The whole resort was clean, comfortable and beautiful. I can’t believe how welcoming all the employees are. Can’t wait to come back next year!

Leisure Family

8/10

Excellent

15 Feb 2026

Langyu

The design of the resort is amazing. Watched many marine species. The food is very expensive.

Leisure Family

10/10

Exceptional

13 Feb 2026

David

Great!

Leisure Partner

4/10

Poor

13 Feb 2026

Maximo

0 hospatality from the staff and most of them are not very friendly. Also the pools are not climatized means all of them are cold

Family_with_children

6/10

Pleasant

13 Feb 2026

Zane

The resort is beautiful, the staff is awesome. The biggest advertisement is the Pyramid/ shark slides and they were closed all weekend. They do not heat the pools or lazy river at all so they were very hard to enjoy. It would be nice if they just bumped up the temp a little bit to be tolerable to use. The jacuzzi wasn’t even heated. It is going to be hard to bring people in during the offseason if they do not address these issues.

The restaurants and resort were great, only complaint is not being able to enjoy the waterpark and pools. The weather during our stay was a comfortable 70 degrees but water temp well below. Ocean was actually warmer than the pools.

Leisure Family_with_children

6/10

Pleasant

13 Feb 2026

Ricardo

The room was in good condition. The staff service was mediocre.

Leisure Partner

8/10

Excellent

13 Feb 2026

Alex

Good

10/10

Exceptional

12 Feb 2026

Charlotte

The Royal at Atlantis was the perfect place to stay while in the beautiful Bahamas! It had so much to do we stayed busy the entire time that we were there. The room was great, the view was great and walking around the hotel was such a great experience! It had all types of entertainment. This was my first visit to The Bahamas and it will definitely be the last! It was fantastic! Would highly recommend this hotel!
-Charlotte
-

Leisure Family

4/10

Poor

12 Feb 2026

Amanda

For the price of the stay, the staff

10/10

Exceptional

11 Feb 2026

Brooke

Very nice rooms as upgraded to VIP. Great amenities.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Kerry

Super clean and well maintained resort. There are a ton of restaurants to pick from and we had
no issue getting a reservation or table even without a reservation. The staff was also very friendly and helpful. I don’t often want to visit the same place twice but I would go back there again!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Jacob

Everything was absolutely perfect, i will be staying here again. Staff was lovely and housekeeping helped us a lot

Leisure Family

6/10

Pleasant

10 Feb 2026

Jeremy

Reservations made through expedia were wrong...expedia called them and supposedly fixed it prior to trip but when we got there they were still wrong and we ended up having to wait hours for them to get the rooms right

Leisure Family

2/10

Poor

09 Feb 2026

Richard

Pools were not heated and absolutely freezing. Waterslides closes the majority of the stay.

Family

6/10

Pleasant

09 Feb 2026

Andy

The Shark slide wasn’t working the whole time we were there along with the side by side slides.
The resort is beautiful but you can tell it is in need of some updates. Room view was great. Not many breakfast options on the resort. Amber restaurant was very good.

Leisure Family_with_children

2/10

Poor

08 Feb 2026

irina

room were very cold no heating system during the winter time in the rooms. did not enjoy my stay

Friends

10/10

Exceptional

08 Feb 2026

Richard

Clean room great staff.

Leisure Family

10/10

Exceptional

08 Feb 2026

Peter

Great resort. Lots to stay busy with. Fun slides, rays, sharks, turtles.

Our kids (8 and 10) had a wonderful time.

Leisure Family

2/10

Poor

08 Feb 2026

anthony

Blood stains on the sheets cockroaches and I left a day early because my son got very sick and they did not reimburse me for the day I did not stay there

Leisure Family_with_children

6/10

Pleasant

08 Feb 2026

Neelam

The hotel looks very tired . Food choices are poor . Only good restaurant is Nobo and Thai restaurant in The Cove . Chines restaurant Chop Stick is one star . Coffee shop snack choices are
very average to below average .

Leisure Friends

10/10

Exceptional

08 Feb 2026

Sujey

Amazing place it really

10/10

Exceptional

03 Feb 2026

Mihir

amazing

10/10

Exceptional

02 Feb 2026

Michael

Room was great. Service was great. Food was great.

6/10

Pleasant

02 Feb 2026

kelly

there was construction happening on our floor which wasnt communicated to us. Started early in the morning informed the staff that its noisy and woke us up they didnt seem to care
room was clean and pretty nice view

Partner

10/10

Exceptional

02 Feb 2026

Jada

It was an amazing stay. Everything was beautiful.

Leisure Friends

6/10

Pleasant

29 Jan 2026

georgia

First time at Atlantis. It’s like Mexico meets Las Vegas. We stayed at a the Royal. Rooms are old. Structures are also old like pools , windows and chairs. It’s expensive … but it’s not luxurious…
We should have stayed at the Cove. U don’t have access if you stay at the royal. Which is also annoying… the pools and amenities are better. A better feel of luxury.
Swam with dolphins. That was amazing.
Not sure I would come back. Would have to be for a good reason.

Leisure Partner