Name: The Lakes Cairns Resort & Spa
Address: 2 Greenslopes Street, ., Cairns, 4870, AU

10/10

Exceptional

09 Jul 2026

Jason

Great unit. Very clean. Very helpful staff. Pools, tennis courts and a Thai restaurant. I wish I was staying longer.

Family_with_children

10/10

Exceptional

29 Jun 2026

Antoinette

Massive apartment

Family

6/10

Pleasant

22 Jun 2026

Jennifer

The pools were gorgeous. Thai restaurant was delicious. Location was fantastic. The apartments were spacious with 2 bedrooms, wifi, lovely outside area, big fridge and freezer, cooking equipment and very clean BBQ. Be nice to have some more sheltered outside areas and also not have to hire courts etc. Shame the spa wasnt heated too. We didn't expect so many residents that lived there permanently - didn't feel like our group of children could really be themselves and make too much noise.
We weren't impressed with our broken dryer and oven that took forever to cook anything. Or the fact we had an entire day without power (7am to 8:15pm) - was quite dangerous in stairwells getting around. We only got the email the week before but no times listed for the outage.
In saying all of that... at checkout we did complain and we were refunded some money which we were extremely grateful for.

Family_with_children

8/10

Excellent

05 May 2026

Natalie

Great location. Close to airport and if you like a stroll, pleasant walk once you get on the waterfront. Staff friendly and helpful. We had a large one bedroom apartment overlooking one of the many lovely pools and gardens. The grounds were very well kept and tropical. Decor in the room somewhat dated but clean and served our purposes of 5 nights exploring Cairns and surrounds. Would stay here again.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Giovanni

Appartm

8/10

Excellent

14 Dec 2025

Stephanie

Clean, comfortable and affordable

2/10

Poor

05 Nov 2025

Rina

The room was very neglegeted. Was not clean. Felt like a dark room were we had to have lights on. Bedding was absolute disgusting and dirty. Its was like they came out of a dump master. We had to go and buy pillows the next day. The mattress was all torn and stained and not even a mattress protector was on. carpet in the bedroom was filthy and tacky. Tried calling property management twice. as we arrived late Friday night. No answer. Only half a roller of toilet paper was supplied, no body wash, so I had to buy that too. I have stayed twice before, no problem. This place is so run down now. No where to even get up in the morning and sit to have breakfast or coffee at the cafe as that is closed. Sauna out of order. Pools run down. The lap pool and the one next to that was in decent condition Apartment was so depressing, we would leave in the morning and come back at night. Absolutely not a resort vibe. originally told they were moving us into a different apartment cause of a problem and into one upstairs only we were in the down stairs on. This was a couple days before arriving. We were in apartment 1306. Place looked like it was cleaned with a dirty rag. Mirrors and windows. I could write clean me in the grime. Didn't bother cooking anything. 3 knifes all as blunt as a door nail. All I can say, 1 you definitely need a car and 2 thank god the weather great so we could leave.

Leisure Partner

2/10

Poor

21 Sep 2025

Richard

The property is dated. It is not a 4 star resort.

The signage out front is

Business

6/10

Pleasant

08 Sep 2025

Hilda

no elevator

Leisure Family

10/10

Exceptional

16 Aug 2025

Gus

We had a family of 5 and stayed a week. Thoroughly enjoyed it. Spacious and very well appointed.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Mital

The property was nice and clean. Everything is mentioned in the details during booking was there. The pool area was very beautiful. Our stay was really great.

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

Janice

Everything was good and really liked the restaurant. I didn't receive instructions for late arrival because I didn't take phone off flight mode.Caused us a problem but my fault. We couldn't get onto wi-fi which was disappointing.

Leisure Family

10/10

Exceptional

11 Jul 2025

craig

We stayed in Morris #517. This is an excellent well appointed, clean and remodeled unit. Some of the common areas have not been as well maintained, and a number of areas are currently being worked on. This is a mix of long term rentals, residents and short term holiday units. The local by the Cultural district is unparalleled in Cairns and makes this a great choice for active folks. the airplanes do land/take off nearby, so if that would be a bother to you please be sure to consider. For us, no worries.

10/10

Exceptional

18 May 2025

Marco

Lakes Resort

Very clean and centrally located resort with a pool with easy access. All was superb and I would recommend this resort for staying in Cairns.

Friends_and_family Family

10/10

Exceptional

06 May 2025

Agnieszka

Amazing resort with 3 swimming pools , beautiful flora around ! Also , there is great Thai restaurant on side with very special deserts! Convenient parking.
Communication was tricky because office is opened on week days until 5 snd closed on weekends and no one was picking up the phone or responded to property e mail . It is an older propery but maintained very well

Leisure

4/10

Poor

22 Apr 2025

Aleks

Out dated that photos well.

Leisure Family

10/10

Exceptional

19 Apr 2025

Narelle

Perfect family holiday destination in Cairns! Will definitely be back!

Leisure Family

6/10

Pleasant

19 Apr 2025

Zena

We arrived 10 minutes early and were told to come back at check in time. We came back at the check in time and was given the keys but were told that the supervisor had not inspected the property and were asked to wait a further 15 minutes, which we didn’t. The supervisor allowed herself into the apartment 30 minutes after check in to inspect the property. The property was very dated and needs some maintenance. Arrival info stated apartment had to be left tidy however couldn’t vacuum rooms as no vacuum, found the vacuum box empty.

Leisure Family_with_children

4/10

Poor

15 Apr 2025

Stacey

Room wasn't ready for check in. Was told it would be half hour, cleaners didn't get there to start till half hour later. Didnt get any compensation from hotel. Pools were run down, parts of the resort were abandoned. Very noisy at night from people in pool.

8/10

Excellent

16 Jan 2025

paul

We booked 2BR.
When we arrived we think wow nice place. Pool was nice.
But day after we felt not resort more like residency place..
So many cars parked around the bilding and car park was really tight.
The breakfast was really tasty but only one person run the shop and our last day morning
he was sick so we couldnt get.and we didn't konw until we got there.No one let us knew shop was closed. It was a bid sad. But we can get refund is good ..

Overall room was nice,location is nice. Receptionist was nice.
It was good experience.

Leisure Family

10/10

Exceptional

28 Nov 2024

Graham

Wonderful place, have stayed their twice now. It does need better up keep, would be a shame to see it not refurbished soon and fall into disrepair.

Friends_and_family Family

8/10

Excellent

24 Oct 2024

Gillian

Needing a little attention to detail the ground floor apartment. Strange hidden ( main) bathroom .. so hidden it wasn't found by cleaners ...we found un cleaned .. towels strewn on floor etc. Get rid of that lounge room door that hides it. Basic lounge furniture .. often the case. The apartment opposite second floor ? we went through a \" host\" - we stayed last time - $50 more per night but it was really lovely. Anyway for $250 it was functional and looked out onto the lovely pool and spacious .. what we needed with visiting family that live in Trinity Beach. Also close to township and airport.

Leisure Partner

8/10

Excellent

16 Oct 2024

Andrew

The number of pools and variance was excellent.
However, the property is showing its age and needs maintenance inside (washers etc) and outside (cracked tiles, paint and repair on eaves)

Leisure Family_with_children

10/10

Exceptional

29 Jul 2024

Kevin

Great holiday appartments

Clean, neat and tidy modern apartment. Great wifi. Secure complex with well maintained grounds/garden.

Self

10/10

Exceptional

22 Jul 2024

Joanna

Beautiful apartments. Very spacious and wonder views of the pool. BBQ area for a pool side dinner. Close to airport. Close for the airport and 10min drive from town. Car was secure undercover. Great for family fun. Would definitely use again

6/10

Pleasant

15 Jul 2024

Jackie

I booked a spa room because i wanted a spa but it did not work. There was no plug, the water wouldn't come out the bath spout and the jets did not work. Otherwise the room was nice, clean and comfortable.

Business

4/10

Poor

03 Jul 2024

Barbara

A huge disappointment to return to this resort and find it so changed. More like social housing than a 5 star resort.
Noisy, dogs everywhere, limited reception hours and help available, bar and restaurant in resort not open, the best thing about it is the Thai restaurant by reception.

Leisure Partner

8/10

Excellent

13 Jun 2024

Christine

Comfortable

Leisure Family

10/10

Exceptional

10 Sep 2023

Gerardine

Property met our needs

8/10

Excellent

05 Sep 2023

Sharman

Although our room was great, 1 roll of toilet paper for two adults for 5 days was tight and no office over weekends, we had to buy our own. My family stayed in various rooms throughout the resort and their rooms were really dated and not very good.

Leisure Family_with_children

2/10

Poor

17 Aug 2023

kevin

No hot water for 3 days

Third day into 6 day stay the hot water service went cold

Was told by Kurt 0429 783 640 that we can't get a plumber on a Sunday

My quick search on internet found first 6 plumbing companies in Cairns has a 24/7 call out service

Then after asking again on Monday was told sorry couldn't get a plumber today as well

No hot water for rest of stay

10/10

Exceptional

31 Jul 2023

Frances

Apartment was clean and spacious.

Leisure Family

10/10

Exceptional

05 Jul 2023

Jaimie

Excellent

The Lakes Resort had very mixed reviews so we were somewhat hesitant...but we needn't have been. Everything was excellent!
We booked a 2 bed deluxe unit which was clean and spacious and in good condition. We loved the numerous pool areas and enjoyed the bbq area, tennis court and bocce. Onsite cafe and restaurant open daily and the staff were lovely.
An easy 8-10 minute walk to the main road for buses into town. We loved it, would definitely stay again.

Friends_and_family Family

10/10

Exceptional

25 Jun 2023

Okkar

.

Business_and_leisure Family

4/10

Poor

27 Nov 2022

Andrea Casali

Horrible, not a Hotel, this is a gated community

This is not a HOTEL. The reception is only open limited hours during the week and closed during weekends. Check-in is not a problem as they leave your keys and map in a lockbox outside the main door, but if you need anything there is no one you can talk to. The big red button outside the main door (suggested for after hours call) doesn't haver a real service active. it just points you to a number in your receipt? there are other numbers stuck outside the main door, but they do not answer. After checking out on a Sunday morning, I needed to store my luggage a few hours before my flight, I had to make multiple international calls trying to reach someone without success. eventually, I was lucky to spot the manager walking inside the hall, from the outside. He gladly accepted to take my bag. He even gave me his number to text or call him and we agreed upon a time for me to retrieve my bag, he told me he was going home but he would come back when I texted him. When I reached out during the day he didn't answer for over 30 minutes. Eventually I was able again to spot someone walking inside but they could not open the main door from the inside, Luckly the manager answered their phone calls and they gave me my bag. In the meantime other guests needed to check in but they forgot to put the keys inside the lockbox outside. All of This was on a Sunday before 2pm. These are services you normally expect from a Hotel with a reception.

Friends_and_family Friends

8/10

Excellent

18 Sep 2022

Weronika

The property was great, and very well maintained. We had opted to stay in an apartment with a kitchen as we were travelling with children. Our back door led to a shallow pool perfect for the little ones, and the rooms were big and clean. Pillows were not great but you expect that from hotels, but staying at a place specifically with a kitchen, you'd expect more than a single serve small pot and half size fry pan to cook with. Despite having a full kitchen it was half stocked with utensils, a bit of a pain.

Leisure Family

10/10

Exceptional

23 Aug 2022

Cassandra

Spacious and clean, great staff.

Leisure Family

8/10

Excellent

29 Jul 2022

Tejas Bipin Jasani

We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city.

In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now.

The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening.

Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2022

Dave

A real surprise for me - beautiful apartment great facilities

Business Self

6/10

Pleasant

23 Apr 2022

Nerissa

This property was different to the the hotel or resort suggested by it's name. It is more like a large complex of apartments with mostly permanent residents. It is also located about 4km away from the centre of Cairns. So technically North Cairns.
Which is rather inconvenient unless you hire a car or are happy to pay for a lot of ubers.
We arrived and were not able to enter the foyer as no one was there until we called the out of hours emergency number and a helpful young man who assisted us and allowed us to store our bags. He also was particularly helpful upon our check out allowing us to store our luggage until our evening flight some 8 hours after check out. Other staff we spoke to on the intercom were particularly unhelpful. There never really seemed to be anyone at the main desk in the lobby.
Using Covid as an excuse to not have staff checking people in or responding to guest enquires is ridiculous particularly in a state that is not enforcing mask wearing. We were told that they don't have staff on seven days a week. In which case provide that information before someone books.
The hotel is dated. Our room had leaking taps, flickering lights etc.
The sauna was out of order and one pool we visited is in desperate need of improvement there is even a petition by the residents for this.
The best part was the restaurant the thai food was incredible.
However I think the hotel needs to be realistic about their offering as we did not get what we paid for. Substandard.

Leisure Family

10/10

Exceptional

18 Feb 2022

Reanna

Pool has no lights working for months, no security lights down the far end near gym which is a HUGE safety issue

Leisure Family_with_children

6/10

Pleasant

16 Jan 2022

Benjamin

A grand dame.. in desperate need of a make-over. I’ve stayed at the lakes a few times and always found it clean and tidy… but standards have dropped. Oily floors, spartan furnishings with chips, breaks and cracks. It’s serviceable but quite a poor showing.

Business_and_leisure Self

8/10

Excellent

04 Jan 2022

Pak Lum

Minimalistic resort with very poor WiFi

The resort is located away from the busy city center, in a complex with many other apartment blocks. Our GF 2BR unit has direct access to the swimming pool. The unit has the basics we need for a few days stay. Getting into the carpark was a bit of a challenge, as it quite tight and the leak from the ceiling stained the rental car. Hope I won't get charged for it. We stayed in the unit during a rainy day, wished there is table tennis or pool table on-site. The unit, and the entire resort has very poor WiFi.

Friends_and_family Family

8/10

Excellent

13 Dec 2021

Auretta

Big spaces and good size accomodation

Leisure Family_with_children

4/10

Poor

28 Oct 2021

Shane

The resort is run down as there was old coffee and tea in kitchen the rest of resort was run down and need addressing also the cars parked around resort makes it hard to move was a lot of utes from trades staying there and is a bit far from town

Leisure Partner

8/10

Excellent

10 Oct 2021

Kylie

Great pools. Close enough to the city. The room could have been a lot cleaner, walls were very grubby and rubbish under all beds and under lounge.

Leisure Family

10/10

Exceptional

04 Oct 2021

Okkar

-

Leisure Family

2/10

Poor

22 Sep 2021

Susan

Filthy, apartment smelt of urine and vomit. Doors didn’t shut and didn’t have locks. Carpets disgustingly stained. walls dirty & had holes and peeling paint. Tap fell off in the shower every time. Pools filled with bog, none of the amenities were working.
Could feel the springs in the beds.
Lucky to be a 2 star resort…and we had the “delux” apartment.

Leisure Family

10/10

Exceptional

16 Jul 2021

Verified traveler

Beautiful entrance and gardens in the property, felt like we were driving into Disneyland! The room was well laid out, larger living space than we expected, and the kitchen had all the cooking utensils and pans we could need. Really enjoyed our stay here!

Leisure Family

8/10

Excellent

01 Jul 2021

Verified traveler

Pros: Spacious 2 bedroom unit with amazing pool facilities close to airport and a quick Uber ride from cairns. Thai restaurant on site was amazing.

Cons: apartment needs a deep clean..air con vents were disgusting, some maintenance and new furniture (tables were stabilised by napkins). Reception arent open on weekends or after 5. Gym and sauna were broken.

Huge gated community of mostly owner occupied units with a few holiday lets. We enjoyed our stay here for the price paid but it could have been so much better with just a few changes.

Leisure Family_with_children

6/10

Pleasant

10 Jun 2021

Verified traveler

We enjoyed the pool area.But they definitely need pest control for cockroaches.

Leisure Family_with_children

10/10

Exceptional

31 May 2021

Verified traveler

We got a 2 bedroom Apartment and everything was spacious, up to date and clean. It had everything that was needed for our trip to Cairns.

Leisure Family

8/10

Excellent

23 May 2021

Verified traveler

The Lakes Resort Cairns had lovely gardens throughout and was in an excellent location for the Tobruk Memorial Pool. However, our apartment didn't appear to have been cleaned properly - there were empty chip packets on the living room floor and empty toothpaste in the bathroom. A nice spot but things could have been cleaner.

Leisure Partner

8/10

Excellent

30 Apr 2021

Verified traveler

Very enjoyable stay.

Leisure Partner

8/10

Excellent

02 Mar 2021

Verified traveler

The resort was very well maintained and quiet.
We couldn't fault anything.
Had a enjoyable stay

Leisure Family

8/10

Excellent

08 Nov 2020

Bronwyn

Tired but Comfortable

Pool area was great. Place is a sleep slightly dated but comfortable. I would definitely stay again though.

Partner

10/10

Exceptional

12 Oct 2020

Scott

Very nice resort 3 pools to choose from nice and clean and very friendly staff. Will definitely book again.

Leisure Self

4/10

Poor

01 Oct 2020

Michelle

The apartment was clean. Air-conditioning was inadequate, and cut out everytime another appliance switched on.

Friends_and_family Family

6/10

Pleasant

26 Sep 2020

philip

Looking a little dated now

Not as good as last time we stayed, looking tired, A/C didn't work, not good with Cairns weather. Still OK for the deal we got.

Partner

8/10

Excellent

25 Sep 2020

Hayley

Absolutely beautiful place and we had such a wonderful time, just some broken or falling apart fittings in the apartment ..’otherwise a wonderful stay

Leisure

8/10

Excellent

21 Sep 2020

Paul

The resort is excellent in presentation and very laid back atmosphere.Has a Thai restaurant in the resort which is worth trying and the staff there are nice.The rooms are well equipped and spacious.Would definitely go back.

Leisure Partner

10/10

Exceptional

19 Sep 2020

Kerri

Well looked after property, I liked the non contact key pickup also the unit was well stocked, my only issue was the stairs because of my knee issue but next time I will request a lower floor this is my fault

Friends_and_family Family

8/10

Excellent

04 Sep 2020

Benny

The Lakes - back on track... used to stay here a bit but starting staying elsewhere as the gardens and cleaning left a lot to be desired for awhile. Looks like they have done a deep clean and the gardens are gorgeous again. Friendly, helpful staff ... would stay again

Business_and_leisure Family_with_children

4/10

Poor

09 Aug 2020

G

Sand flies Sand flies Midges Midges(apparently Midges are also a type of sand fly but worse). People have to note that The Lakes Resort is next to swamp land thus YOU may get bitten by the Sand Flies and destroy YOUR skin with the most intense itch EVER. I picked up mine next to swimming pool. BUYER BEWARE.

Business_and_leisure Family

8/10

Excellent

15 Jul 2020

Verified traveler

Huge apartment, great pools. A few plumbing issues but staff responsive in resolving,

Leisure Family_with_children

10/10

Exceptional

29 Jun 2020

Dawn

Definitely be back

Nice place to stay as a family of 5 there was plenty of room, well equipped kitchen and comfy beds.
Pool areas were clean and spotless

Friends_and_family Family

8/10

Excellent

05 Dec 2019

Verified traveler

Like the location of our unit.
Liked the food from in-site restaurant.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2019

Verified traveler

Well located, comfortable with relaxing views, safe family swimming pools and facilities.

Leisure Family

10/10

Exceptional

24 Oct 2019

Verified traveler

The property was roomy, and the amenities were well appointed

Friends_and_family Partner

10/10

Exceptional

22 Oct 2019

Bernard

Excellent!

An excellent place to stay, reasonably priced and everything you need. 5 stars!

Business

8/10

Excellent

13 Oct 2019

Michael

great place in Cairns

We stayed in a penthouse apartment, this had a huge balconey and we had a view to the mountains. the manager was super helpful. The beds were comfy amd the apartment had a good layout. Planes do come close (the kids loved watching them) but we were not bothered by them. We had stayed at a property close by but further from the airport and the noise was worse at the other propery. It's showing it's age a little but is good for the price. Noise from the backpackers was only noticable in the early evening, I thinkg they have an outside bar with music at dinner time - no all night raging. Would stay here again.

Family

10/10

Exceptional

02 Oct 2019

Verified traveler

👍

Great place and pools

Family

4/10

Poor

16 Aug 2019

MR M

Lots of concrete

Restaurant very bad
Too many cars and traffic
No view other than cars

Family

8/10

Excellent

14 Jul 2019

Verified traveler

All good thank you.
Have stayed there several times.

Friends_and_family Family

10/10

Exceptional

22 Jun 2019

Verified traveler

Rooms were good. Heaps of space. Location was great. Will stay again as I have 3 kids and we stayed ina 3 bedroom unit

Family

8/10

Excellent

17 Jun 2019

Ceri

Good value older resort stay

We had a great apartment that weekend overlooked the pool. Complex is large but well designed just in need of a freshen up.
We got take away from the Thai restaurant at the front of the resort which was good value.
Overall we had a great stay and location was very convenient.

Family

8/10

Excellent

09 Jun 2019

Cheerie

holidays in Cairns

If you want to stay away from the centre of town this is the place to stay. It's got a lot of pools to swim in, a nice little thai restaurant . The botanical gardens next door.
It was a bit disappointing the wifi didn't work.

Partner

10/10

Exceptional

26 May 2019

Liana

The resort is great. The apartment is spacious, new and fully equipped

Family

6/10

Pleasant

23 May 2019

Verified traveler

Car did not have sufficient clearance to enter assigned underground carpark due to how steep the driveway was.

Business_and_leisure Self

8/10

Excellent

19 May 2019

Verified traveler

Lovely staff, unit very clean and large. Pools lovely however some needed maintenance which looked like they are working towards

Leisure Family

8/10

Excellent

12 May 2019

Verified traveler

too many cars parked in the road ways, buildings very dirty

Friends_and_family Partner

8/10

Excellent

16 Apr 2019

Ritesh

It would have been great to have cleaning services on a daily basis.

Family

10/10

Exceptional

11 Mar 2019

Verified traveler

Lovely place, could do with both restaurants being open longer.

Leisure Partner

10/10

Exceptional

07 Mar 2019

Verified traveler

Beautiful property and accommodations, even nicer than the photos. We loved the Taste of Thai restaurant on the premises. The breakfasts were superb every day, and dinners were amazing. Service was personalized, the menu with a great variety of choices, and the presentation was excellent. Highly recommend!

Leisure Family

6/10

Pleasant

04 Mar 2019

Verified traveler

To many keys and the parking is Not so good hate all the stress The tumble dryer kept cutting out and overheating

Business_and_leisure Partner

8/10

Excellent

07 Feb 2019

Verified traveler

The property was in a good location was clean upon arrival. Although there seemed to be a few things out of order and the

10/10

Exceptional

30 Jan 2019

Ben

Very nice place to stay just outside Cairns CBD.

Family

8/10

Excellent

26 Jan 2019

Verified traveler

Lovely quiet location, apartments nice and spacious, great amenities/ pool and BBQ areas. Reastauant fabulous food. Apartments just need some upgrading in the kitchens otherwise perfect.

Friends_and_family Family

10/10

Exceptional

17 Jan 2019

Joanne

Our room was lovely nice and big well maintained , loved the pool area would come back again

Leisure Family

6/10

Pleasant

03 Jan 2019

Aaron

In need of make over & clean up

The place has become a little run down, we used to love coming here, but now no gym, suna our of order, appliances not working, cracks in the pools and we got eaten by mites on the floor/carpet. Needs a big make over and tidy up before we come back.

Family

8/10

Excellent

01 Jan 2019

Joe

This was an excellent property, with very friendly staff, and excellent facilities. The only downside was that it was beginning to show its age a little. Still, it is highly recommended!

Leisure Partner

4/10

Poor

30 Dec 2018

Verified traveler

Did not like the cleanliness of the room particularly.
Liked the service at the restaurant.

Leisure Partner

10/10

Exceptional

19 Dec 2018

Verified traveler

The property was excellent. Extremely clean, up to date amenities, 4 pools, and a great restaurant and convenience store.

8/10

Excellent

08 Dec 2018

Verified traveler

Great location, good pool, onsite food. Outdated room, lots of ants, poor ac

Leisure Friends

6/10

Pleasant

07 Dec 2018

Verified traveler

Toilet paper is not included! Which in one way is funny as an indicator of the company's approach to customers. It was explained to me, nicely, that toilet paper is not included as its an apartment. I replied that the wotif booking is per night and has no info about BYO basics like toilet paper. So the staff did 'give' me a replacement roll but usually people have to buy it!
Also two of the stove top burners didn't work, the light or exhaust fan is not working for the stove, bulbs are missing in light fixtures and the toilet cystern runs constantly. Taking the top off the toilet, the water level mechanism could be sorted manually but seriously, who wants to do that. Its a residential apartment block and not at all focused on travelers' accom

10/10

Exceptional

30 Nov 2018

David

Every thing was. Great

Very good clean . great swimming pools .very large apartment had everything you needed

Partner

8/10

Excellent

23 Oct 2018

Cathy

This was an excellent location for a family holiday in Cairns. We (6 adults and 5 kids) had 2 apartments in close proximity to each other. With one of the 4 pools and barbecue area outside our doors, it was a beautiful spot to come back to cool off after a day of exploring Cairns and surrounds. Also a wonderful resort facility to spend a relaxation day that included a walk through the amazing botanical gardens nearby.
Thanks to the kind staff who organized great spots for our large family group and helped with booking tours etc.

8/10

Excellent

16 Oct 2018

Mark

Good family resort - WiFi great too

Overall an enjoyable stay. Pools were great. There was an issue with midge bites in the complex. Queen bed would have been good for a more comfortable nights sleep. Newly installed WiFi worked very well

Family

8/10

Excellent

01 Sep 2018

tayla

Standard 3 bedroom apartment was great pool and bbq just outside our gate, room was clean.

8/10

Excellent

28 Aug 2018

Verified traveler

Café and Restaurant

The staff are young people from overseas wo are not trained in hospitality. They were friendly and polite but had no clue. No issue with them - bit the owners has to train his staff - I will stay at the Lakes again but I will not use their café.