Name: Cairns City Sheridan Motel
Address: 157 Sheridan Street, 157, Cairns, 4870, AU

4/10

Poor

29 Jul 2026

John

Stairs for upper floors. Doors everywhere. Mattress needs replacement. Balcony door didn't open. I thought it was expensive given the age of the building. But it seems like most of these older places still command high prices

2/10

Poor

21 Jul 2026

john

We booked a room with a balcony, which we didn't get we got a room with no balcony all we got was a little area outside of the room, that was right next to the owners with a door in between who were very loud, we asked why and they just said they didn't have any other rooms move us. Very poor to say the least.

Partner

2/10

Poor

18 Jul 2026

Cindy

Had to wait over 10 mins at reception for a staff member to arrive to check in. Noisy stairwell and foyers outside of rooms. Chairs in room looked unsafe to sit on. Lots of coming and goings in middle of night after 2am. Wifi doesnt work. Will not return.

Partner

6/10

Pleasant

17 Jul 2026

Noni

I stayed 4 nights. One night there was a lot of outdoor noise from transient locals who came into the pool area after staff went home, This loud ruckus went on all night, not much sleep happening.
Another day I woke in my bed to the strong smell of cigarette smoke, I opened the door to see the room across from me did not have a non-smoking sign on the door. For this reason alone I wont stay here again.
The bathroom toilet makes a constant fizzing sound like air through water, and the shower drips if the hot water tap isnt turned off very tightly. The small bar fridge is not very cold but makes a heck of a noise.
Overall I would summarise my experience as noisy, and not where I will stay again because I paid for accommodation so I could sleep.
Oh, and although the wifi was on it was not connected to the internet, so no TV nor any communication from staff about the matter.

Self

4/10

Poor

13 Jul 2026

Boyd

This place is a dump. Don't stay there. It's nothing like what they make it out to be. The room was run-down. It was dirty for the exception ofvthebtoilet. The bed head fell on my head. The management just laughed at me. Three pool is dirty, looks scary. The reception lady was nice. Definitely NOT value for money. VERY MISLEADING IN ADVERTISING.

Self

6/10

Pleasant

07 Jul 2026

ANDREA

Property is very tired. You get what you pay for I guess, and in saying that it should be cheaper.

Self

4/10

Poor

23 Jun 2026

Kepas

Nothing good about this place, no WiFi, rooms hard to fine. Doors hard to open, still have lock and keys in this day and age of keyless technology, have to carry a bundle of keys just to get to your room.

6/10

Pleasant

18 Jun 2026

Carly

The location is reasonably convenient, and it was a cheap option for late booking for a 2-night stay on a busy weekend. The property and rooms are pretty old - they do not look as new as the nice photos you see here. If you have a room on the street side, you will have quite a lot of road noise and light at night so bring earplugs and an eye mask.
If you arrive mid-afternoon outside of the hours that the reception is staffed then you will receive an email with the security code to retrieve your key, but you will not receive WIFI password details and the information is not provided in the check-in details or on the in-room information sheet. So, if you desire WIFI access, you will need to be around when they are. Also, if you are planning to leave your bags at the property on your last day... you will need to make sure you are back by early afternoon before reception closes to access your bags.

Self

6/10

Pleasant

16 Jun 2026

Paul

Staff a very friendly at check in on arrival. Wi-Fi is not up to standard. Some of us stay there for work and do need Wi-Fi to do work. Don't leave food out of the fridge found some baby cockroaches in my room last time I stayed there. I do like the hotel just need little more upgrade on Wi-fi.

8/10

Excellent

10 Jun 2026

Lynette

Room was clean and comfortable. There only complaint I have is about the horrible over stuffed pillows. I could not sleep on them. There was no choice of pillows.

Partner

8/10

Excellent

30 May 2026

Maseesee

Had all the basics..looks outdated but clean.

Self

4/10

Poor

22 May 2026

Carol

The spa bath was good but mist other things weren't great. On cecking tensils first breakfast, was really under equipped, not even the basics. Got them delivered but after breakfast the next day. Should have been there to start.

Partner

6/10

Pleasant

10 May 2026

Frank

the room had no good windows to open for fresh air and no wi fi in the room thus I had to go to reception everytime to access wi fi

Self

6/10

Pleasant

05 May 2026

Frank

there was no wi fi in the room thus I had to come at reception during the day and at night I had to come sit outside reception thus very inconvenient, for that I give an overall score of 2/5; hope this improves next time am here

Self

6/10

Pleasant

26 Apr 2026

Ronald

Good fora couple of days

Self

4/10

Poor

14 Apr 2026

Cheryl

No working tv, noisy air con and no way to turn it off. Cockroaches galore. Shower was great and it was spacious. Also lots of kitchen facilities. Needs a bug clean up and update in pretty much everything. Don’t like not having human contact on arrival.

8/10

Excellent

05 Apr 2026

Tristan

.

Self

8/10

Excellent

25 Mar 2026

Tristan

.

Self

6/10

Pleasant

21 Mar 2026

Peter

I was a late check in so didn’t really deal with any staff. Although I was emailed the details of how to collect my key out of hours. Room was ok, but didn’t have power points next to the bed, which is normally to be expected these days. Not too far from Cairns cbd, which is convenient

Self

8/10

Excellent

14 Mar 2026

Gina

Centrally located budget hotel with pool

Friends

10/10

Exceptional

14 Dec 2025

Jason

Great room for the price… the deepest pool in all of Cairns

6/10

Pleasant

25 Nov 2025

Kenneth

Something else: I cancelled the booking as I had mistaken the name “Sheridan” for Sheraton”. It was of course not a Sheraton by any stretch of an imagination

6/10

Pleasant

25 Nov 2025

Moxy

The cleanliness need to be improved. Found long hair in the shower on the floor. Vent was full of dust. Curtain right next to the bed had food on it that wasn't cleaned off. A towel left from previous guest left outside on the chair that was used to sit on.

2/10

Poor

22 Oct 2025

Amanda

This room was very basic but could have done the job if (I’m guessing) the maintenance staff weren’t banging, yelling abuse, coming and going constantly, entertaining, and get drunk or off their face on drugs in their area right next to the room we were allocated at all hours of the night
No other staff on site at night

Not a wink of sleep for us and an earlier flight… do not recommend, things need to change!

(Receptionist was lovely when we checked in)

4/10

Poor

18 Oct 2025

Adele

Cockroaches in room, stains on bedding and loud drug affected patrons making noise all night

Leisure Partner

4/10

Poor

17 Oct 2025

Judith

Not enough parking, Too many people wandering around the motel at night that weren't staying there. Motel very dirty in hallways, piles of dirt and fluff just left there. No service to rooms over the three days.

Leisure Family

8/10

Excellent

28 Sep 2025

Sandra

This is a low-budget hotel, so the rooms are simple but well-aired and bright. The staff are fantastic! So kind and welcoming. And the hotel is well-positioned - 10 minute walk to everything.

Business_and_leisure Self

2/10

Poor

16 Sep 2025

Garry

Avoid, Avoid, Avoid!

Ice addicts hanging around inside the hotel premises screaming and swearing, i had to call the police twice, music blaring at 6.30am woke me (no security or staff in attendance after 5pm), place was dirty, no wifi or internet connection in room. I checked out a day early and went to another hotel even though i had paid for a 2nd night.

Self

10/10

Exceptional

10 Sep 2025

John

It's not the Sheridan but it's the next best thing I would recommend staying here it's just a short walk to the city centre, 2 pools to swim in friendly staff

Leisure Self

4/10

Poor

08 Sep 2025

Campbell

The room was dirty , had cockroaches, was noisy until 1am in need of paint and maintenance, , would not ever stay there again

Business Family

10/10

Exceptional

02 Sep 2025

hilda

It was good need are left stairs make my leg sore everytime going up and down when you carrying things

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Anthea

Enjoyed our stay

2/10

Poor

23 Aug 2025

Bernd

Construction site in driveway ,Stair light switch with electrical wires hanging out of wall ,Tiles on staircases missing,floors in public areas dirty.

Business

2/10

Poor

18 Aug 2025

Frederick

Surprised

first time visit to Cairns so it might be the norm. overpriced for nothing

Partner

4/10

Poor

18 Aug 2025

Jana

Photos are misleading.
The pool site is so bad no-one ever uses it. My room was very out dated. No hanging space, dirty carpets, poor beding. Best was the cochrache vistor that came at night. Eeeek!!!

Leisure Self

2/10

Poor

12 Aug 2025

Steve

I would say this property is the dirtiest room I have ever stay in. I was worried that the bed would have bed bugs. For the $200 per night rate I expected much more

2/10

Poor

04 Aug 2025

Adam

Arrived after hours to find each bed only had one sheet on each bed THAT'S IT, requested more sheets and blankets but nothing avaiable. The two kids had to use bath towels as their top \"sheet\" for the first 2 nights, and the adults had nothing for the first night. For the second night *1* single blanket became available (yay?) so the adults shared the single blanket by placing it horizontally across the double bed to at least cover the top halves of our body. On our third and final night more linen became available and we were finally given enough sheets and blankets for 3 beds and the kids were able to stop using towels as their blanket. For $755 for 3 nights I would expect linen as a bare basic.

(Also this is the Sheridan NOT the Sheritan and it is not part of the Sheritan Hotel chain)

2/10

Poor

31 Jul 2025

Leanne

It was dirt and had mould on 90% of the roof and had just been painted over.
Crusty old milk spills still in the fridge.
Toilet and shower needed cleaning and you could feel the springs when laying or sitting on the bed. Pillows had mould stains and were discussing.

4/10

Poor

19 Jul 2025

Valonna

This hotel is old and dated, badly in need of renovation. In my bathroom, a patch in the wall had fallen off to reveal a dusty hole with old plumbing. The is no lift, so I had to carry my bags up to the second floor. Car parks are very tight. There is no dining facility.

Leisure Self

4/10

Poor

15 Jul 2025

Michael

Bathroom had a shocking smell, air vent was full of dust. Beds were old. Needs a lot of work

4/10

Poor

09 Jul 2025

Richard

Communication between receptionist and cleaning staff not great as we were given the keys but room was not ready.
Single bed did not had clean sheets as human hairs were all over it.
Rubbish behind fridge.
Dead cockroachs in kitchen draws.
Not cleaned under queen bed.

2/10

Poor

08 Jul 2025

Elisa

The room was very run down and the floor was sticky. It was not like the photos.

Leisure Family

4/10

Poor

02 Jul 2025

Irina

Not like on photos. Motel is old.

Leisure Self

4/10

Poor

25 Jun 2025

Tom

Hard pillows
No glasses to drink out off
Very noisy from area next to our room work area?
No extra blanket

Business Partner

6/10

Pleasant

20 Jun 2025

Colin

Bed hard and not queen sized. (Double)Photos of rooms on website misleading. The room is clean and satisfactory for the price i paid.

Business

2/10

Poor

16 Jun 2025

Pasqualina

Old dwelling poor security

Leisure

8/10

Excellent

16 Jun 2025

Janelle

Front desk welcoming, easy access, room clean, lovely soak in bath, No water in fridge.

Leisure

8/10

Excellent

15 Jun 2025

Jada

Overall, good stay

6/10

Pleasant

09 Jun 2025

Debra

Comfortable bed and hot shower. Everything else very basic or non existent.

Leisure Friends

4/10

Poor

06 Jun 2025

Lea

Verandah filthy. Stairwell filthy. Room very dated and damaged. Tv didn’t work. No soap, no coffee. Dirty cups. Location very noisy. However, staff very friendly and helpful.

10/10

Exceptional

01 Jun 2025

Tanee

Room & View

Stayed in 301 3rd Floor. The best view & best room.

Partner

6/10

Pleasant

20 May 2025

Jason

Older than it looks on internet

6/10

Pleasant

18 May 2025

Lorraine

Room was very clean. No spoons for tea and coffee. Bags of smelly rubbish in stair well.

10/10

Exceptional

17 May 2025

Brenden

Excellent service ,friendly staff,clean rooms,close to town and waterfront

Leisure Self

8/10

Excellent

12 May 2025

Colin

Good budget accommodation. TV didn't work

2/10

Poor

04 May 2025

Scott

Dirty, run down, dirty linen, cockroaches, no light in bathroom, no blankets, noisy, mouldy ceiling, lumpy old pillows

4/10

Poor

03 May 2025

Elene (Helen)

The floor was very sticky making the shower very slippery.

Leisure Partner

2/10

Poor

30 Apr 2025

Kylie

Full of cockroaches and first room was occupied when I opened the door

2/10

Poor

29 Apr 2025

Amanda

There was blood on the cabinetry, the ceiling was covered in heavy black mould, the bathroom was not cleaned, the mugs were dirty, kettle was broken, floor was sticky like glue. Cockoaches were present throughou, cieling fan covered in dust, the balcony was disgusting ash and cigarette butts everywhere. Aircon worked Bed was ok. Very old facility not maintined at all. Very dissapointing

4/10

Poor

28 Apr 2025

Russell

Mould in the bathroom and no tv remote. Reception lady was good but seemed to be under a lot of pressure Noisy neighbours didn't get to go to sleep at all. Checked out early in the morning. Smoke detector still had the plastic cover on it so it wouldn't have worked

Leisure

4/10

Poor

26 Apr 2025

Verified traveler

There's only one power point in the bedroom, across the bed. I needed one beside the bed.

The bedsheets felt \"itchy\". They don't feel comfortable.

There are no lifts. One has to walk up through a funny smelling and dirty staircase.

8/10

Excellent

26 Apr 2025

Cameron

The property reflected the price paid. Clean and tidy room and good location close to everything

Leisure Family_with_children

2/10

Poor

22 Apr 2025

Stewart

Mould in shower - floor slippery for first day - dirt on table, room not as advertised - shower tap falling off - ashit hole

2/10

Poor

21 Apr 2025

kieran

Door to room was broken, had to spend 15 mins on the phone only for the door to not lock at night

Business Self

4/10

Poor

18 Apr 2025

Julz

Room wasn’t clearly marked, had trouble finding our room. Walls paper thin, could hear everything next door was doing. Booked a room with balcony and was on ground floor.

Leisure Partner

2/10

Poor

17 Apr 2025

Jenny

There was mould on the walls in the bedroom and bathroom. There was mouldy food scraps under the bed. Had booked a 3 night stay, checked out after one.
Still working on getting a refund for the other 2 nights.
How disappointing!

Leisure Family_with_children

2/10

Poor

16 Apr 2025

Matty

The people downstairs in front of the hotel was very noisy and was revving cars at 2am in the morning and using the road as a race track no security to prevent this to happen.

Will never see me again and wont suggest anyone to stay there.!!!

Business Partner

2/10

Poor

14 Apr 2025

Rolf

Terrible Motel - advertised as \"air-conditioned\" but the air conditioner did not work. Didn't stay but Motel refused to refund payment.

Wotif took my money & my contract was with them but they were less than useless in assisting me.

Self

8/10

Excellent

12 Apr 2025

Samuel John

Had everything that we need and walking distance to city

Leisure Partner

10/10

Exceptional

10 Apr 2025

Kate

The staff were amazing after coming off night shift and not well and got me early check-in , was able to have an awesome sleep before driving home the following morning. Excellent customer service and really appreciated the staff going above n beyond.

Leisure Self

4/10

Poor

31 Mar 2025

Leon

room was mouldy, some guests (indigenous) were constantly loud

Business_and_leisure Self

4/10

Poor

31 Mar 2025

Anishma

The apartment was not the same as the pictures. Walls were damaged

4/10

Poor

29 Mar 2025

Kate

Didnt like there was no tv remote, room in areas very dusty mouldy and cockaroaches and used moildy towel left in bathroom draw.

Leisure Family

2/10

Poor

24 Mar 2025

Whap

Unsafe and dirty

2/10

Poor

23 Mar 2025

Joshua

Only stayed a day, left for the evening and came back to find a big cockroach in our room

Wasn’t expecting much for the price we paid but we expected at least a clean room with no roaches

Leisure Partner

2/10

Poor

13 Mar 2025

Susan

It was filthy, i was told the room had just been cleaned , clean sheets but thats all , in bathroom shower screens and wall tiles where not washed , floor had dirt in corners where it hadn't even been tried to clean .
Lock on sliding door was broken so a make shift lock was on door stopping outsiders coming in , curtains where so old the backing was coming off which allowed the light straight out side the door come in . The picture did not match the room i was given.
It would help if they put a big sign on door askinf guess to not let the door to go in or out after hrs the doir slam as you can hear it all night , i rang said after hrs number to complain about noise as the paper work said to and was told to call the police.

10/10

Exceptional

10 Mar 2025

Aku

Good

6/10

Pleasant

07 Mar 2025

Ken

floor coverings need replacing. limited facilities.

Leisure Friends

2/10

Poor

31 Jan 2025

Clifton

cheap place if that's what you want

Leisure Self

6/10

Pleasant

26 Jan 2025

MARIA

Cockroach in the room, veranda is dirty. Cleanliness inside room, average. Parking smell of urine.

The receptionist is very nice though

Leisure Friends

8/10

Excellent

26 Jan 2025

Verified traveler

Good place to stay in Cairns n budget friendly

Partner

6/10

Pleasant

17 Jan 2025

Dawn

Good location

Friends_and_family Family

8/10

Excellent

03 Jan 2025

Audrey

Great service, especially for after hours when you need to check in late. if you’re looking for an affordable place to crash overnight , come here

Leisure Self

2/10

Poor

01 Jan 2025

Thomas

Bad experience

Leisure Family

10/10

Exceptional

30 Dec 2024

Kim

Family room is spacious

Leisure Family

8/10

Excellent

26 Dec 2024

Nathan

It was nice

2/10

Poor

14 Dec 2024

Brad

Filthy dive - don't stay here

There were bugs living in the kettle, sink faucet was extremely loose, cockroaches, just generally not clean.
Mattress was terrible.

2/10

Poor

02 Dec 2024

Adelaide

Terrible. Noisy, dirty, and sketchy.

Leisure Partner

2/10

Poor

30 Nov 2024

Laura

Little insects on the floors , cockroaches, bathroom sink was rusty , food left in fridge , clothes left in the wardrobe , no batteries in the remote and tv wasn't not working

2/10

Poor

24 Nov 2024

Tony and Sharon

The room was very very dirty floors in. Bed room had trash
Under the bed from previous guests. Baht room had mould all over the floor the shower curtain had mould
And dirt all over it
The room was very unsafe as the door to the balcony was broken and could not be locked at all
The fridge had leftover food from a previous guest
There were cockroaches running around the room
I have never seen a property so dirty I my life before
The ceiling fans blades were black with build up dust.
I understand some motels are aging but this was just
Disgraceful filthy dirty
As a result I will never book another hotel or motel accommodation with wotif ever again
In my opinion you have a responsibility to make sure the accommodation you are hiring out is safe and clean
I did not sleep at all last night as I felt very unsafe and
Wasn’t going to sleep in the bed as the bed sheets possibly had not been changed as well. I photographed all of the dirt and mould an cockroach how can I send you the pictures
I am Not looking for a refund at all
I just want to forget the whole experience

2/10

Poor

15 Nov 2024

Dexter

Bugs in the rooms, noisy rooms, sketchy characters hanging around the entry doors, old school keys, staff not there 24/7

Leisure Self

2/10

Poor

14 Nov 2024

Bry

came back to room after at work - my toiletries, including expensive after shave x 2 bottles, electric toothbrush, clipper and expensive bluetooth mouse has been stolen. no night time management to assist - have filed a police report. Absolute disgrace in security and loss of non recoverable valuables.

Business Self

8/10

Excellent

12 Nov 2024

Chantal

Convenience

Conveniently close to the CBD and a quiet complex.

Friends_and_family Family

8/10

Excellent

11 Nov 2024

Kim

The hotel is conveniently located for accessing Cairns Airport for those early morning or late evening flights.

Leisure Family

6/10

Pleasant

07 Nov 2024

Ronald

Did not replace any towels!

Leisure Partner

8/10

Excellent

02 Nov 2024

Keith

Price, cleanliness, location, aircon

4/10

Poor

30 Oct 2024

William

No parking, combined with 20-30 walk to local sights, limited transportation. Good pools, however unlikely to be maintained or cleaned (like rest of property.

Staff consists of one person running front desk. Emily was very nice, but had NO housekeeping staff to assist. Housekeeping is terrible

Leisure Partner

8/10

Excellent

14 Oct 2024

David

For the price this property is quite OK.

Business Self

10/10

Exceptional

10 Oct 2024

Michael

Would stay here again reception was welcoming an room was nice

Self

4/10

Poor

08 Oct 2024

Alexandra

The place was very dirty and the floors were not clean. The rooms on the lower level felt unsafe as the curtain was held up by sticky tape. This was not enough to block the public from seeing inside the room as there was no fence around.

Leisure Partner