Name: Mercure Cairns
Address: Florence Street, Corner of Florence and Lake St, 15, Cairns City, 4870, AU

6/10

Pleasant

28 Jun 2026

Mick

The staff were really good and anything we asked of them did not appear to be any problems for them, also very friendly. The only downside as we had twin singles x 3 and the beds were fairly small with most of the guys legs hanging over the end, apart from that all good

Friends

6/10

Pleasant

13 Jun 2026

Patrick

The hotel is low-rise and close to the road. Our room faced the road and was over the loading area, making for lots of noise in the early morning (bins being emptied and trucks making deliveries). The room was fitted out as pictured and clean. A strip on the bottom of the door would stop the light coming in from the corridor (we used a towel to block the light). The selection of tv channels was eclectic.

Partner

10/10

Exceptional

05 May 2026

Heather

Good location for the price

Partner

10/10

Exceptional

02 May 2026

kelly

Beautiful old school hotel. Close to everything.
Nice breakfast, good facilities. Rooms were fantastic for families and very well equipped with lots of extras. Balcony, 2 fridges, coffee machine, microwave.
Check in was quick and easy - room was ready early. Staff very friendly. Parking was easy and free.
Cannot fault this hotel and would stay again if going back to Cairns.

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

Rebecca

Expedia website indicated airport shuttle was included. The hotel called for a taxi, but we ended up footing the bill! Also noted that there was no attendant in the lobby one of the evenings there -a couple travelers were trying to check in but couldn't reach staff. Staff who we encountered were very courteous. The room was fine, but there was no safe which I feel is necessary especially in a city. We did not use the pool or go to the restaurant so I cannot comment on those.

Partner

6/10

Pleasant

04 Jan 2026

Chloe

Bar and restaurant was closed WiFi awful but hotel is clean and a good location not to far of a walk to the night markets and the lagoon

Self

10/10

Exceptional

26 Dec 2025

Ben

Staff were lovely

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Andrew

Pleasant stay with excellent freshly cooked breakfast. Highly recommended!

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Wade and Michelle

A lack of parking at the property and street parking only option

Leisure Family

10/10

Exceptional

14 Dec 2025

Leigh

Great hotel, with incredibly friendly and helpful staff. Good location and very nice rooms with loads of space and great bathrooms with fantastic showers!

Leisure Family

6/10

Pleasant

26 Nov 2025

Darwin

Room airconditioning wasnt too cold enough

10/10

Exceptional

03 Nov 2025

Geraint

Great welcome at reception. Very helpful and friendly.
Room was clean and bed was very comfy.
Good selection of drinks available.
Restaurant closed for refurb but plenty of food options nearby
Evan is a fantastic host and I look forward to returning to Mercure very soon.
Cheers

Geraint

Business

8/10

Excellent

02 Oct 2025

Richard

My son concerns-Wifi/internet issues.(slow)
Otherwise affordable and friendly/helpful staff.
Definitely coming back 👍

Business_and_leisure Family

6/10

Pleasant

28 Jun 2025

Brooke

The restaurant is under renovation, disappointing to
Not have access to food / drinks around the pool. But staff were friendly and hotel in a good area close to everything.

8/10

Excellent

20 Jun 2025

Rosanna

Staff were nice but the room cleaners were not great they kept forgetting stuff

Leisure Friends

6/10

Pleasant

30 Apr 2025

Molly

Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.

Leisure Family

6/10

Pleasant

30 Mar 2025

Verified traveler

Overall it is a great hotel. Love the large sized family room. Wifi connection on TV’s didn’t work. Unable to access Netflix’s etc in room.

4/10

Poor

31 Jan 2025

Chloe

On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.

Leisure Partner

8/10

Excellent

15 Jan 2025

Aysha

Great stop over for a few days in cairns. Really good central location

Leisure Family

8/10

Excellent

10 Jan 2025

Michele

Hotel was in a great location

Leisure Self

10/10

Exceptional

29 Dec 2024

Erin

Clean, convenient, friendly

Leisure Family_with_children

10/10

Exceptional

10 Dec 2024

Kay

Staff were very helpful, and perfect location

10/10

Exceptional

08 Dec 2024

Tracy

Was clean

Leisure Partner

6/10

Pleasant

24 Nov 2024

Catherine

.

Leisure Family

8/10

Excellent

08 Nov 2024

Erhan

Good property

Leisure Partner

6/10

Pleasant

24 Sep 2024

GEORGIA

Good location. Walking distance to the Esplanade

Leisure Family

2/10

Poor

17 Aug 2024

Diana

Mercure appears beautiful from the outside. Foyer & reception are very nice-but from there everything went downhill. Room was dark only one air conditioner worked. No room telephone although room service was offered, no menu provided, very small bathroom, 3 hangers!!for many wardrobes, no dress mirror, coffee machine leaked every time it was used. Mini bar should not have been there it only provided overpriced beer, water, wine & chocolate. Shocking. Buffet breakfast was $32 - very basic ordinary selection but it was fresh. Reception staff seemed unfamiliar with the local area. Several instructions received from them to find various shops & businesses were completely off the mark. Thank god I had the sense to then google things for myself. An unexpected plumbing problem occurred which cut water off completely from the whole property from about 6:30am to 3;00pm on day two of our stay - very inconvenient - we were offered a refund if we could relocate - that was impossible considering the short notice & high season demand in Cairns in August. When we checked out we were NOT offered any compensation/reduction in the cost of our accommodation for our DAY 2 NO WATER EXPERIENCE ie no use of shower, taps for hand washing & refilling water for coffee machine & forget about having to use a toilet!!!
Noise level in corridors was unacceptable at times with children running up & down corridors, screaming & acting up. Then the room next door had very loud volume TV all night one night!!!

Leisure Family

10/10

Exceptional

12 Aug 2024

Sandra

We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.

Leisure Family_with_children

2/10

Poor

14 Jun 2024

Jane

Leak around base of toilet - pooling onto bathroom floor.

10/10

Exceptional

07 Jun 2024

TITOM

Cleanliness n tudy

10/10

Exceptional

05 May 2024

Tamie

It is nice place to stay!

Leisure Family

10/10

Exceptional

24 Mar 2024

Sharon

Great family room with everything we needed.
Close to town
The lift was a little scary and may need some work

10/10

Exceptional

12 Mar 2024

Razab

If you’re in Cairns it’s not for staying in the hotel. Staff was very accommodating. Rooms are smallish but clean. AC worked.

Leisure Family

6/10

Pleasant

19 Feb 2024

Syed Aamir

We had a 3 day stay. The property is close to the night market, restaurants, church and mosque. It is fairly nice. Lots of space, closet space, kitchen sink and utensils. The staff is super nice and friendly.11q It does need an upgrade. The balcony had an old patio set. The beds are really old. There were a lot of bugs, ants and spiders in the room.
The room did not get serviced. We left a \"refresh our room\" door tag, but the room did not get any service. We came back to a room with unmade beds and messy floor. As a result the number of bugs and spiders increased and also came into our suitcases. Free parking on street is limited. Hotel parking is paid

Leisure Family_with_children

8/10

Excellent

02 Feb 2024

Min Min

We checkin at 2pm, room still not available. Family room is big and nice. Swimming pool is a little small.

Leisure Family_with_children

6/10

Pleasant

31 Jan 2024

Laureece

Pool was very warm like soup very noisy cause near a busy road wouldn’t stay there again too far from stuff

Leisure Friends

4/10

Poor

11 Jan 2024

Cassia

The member of the staff that did my check-in and check-out was rude and arrogante with no skill to work at a front desk.
Mercure Cairns is also quite expensive comparatively with other hotels that provide better accommodation, nicer pools and common areas for similar price or less.
The lift was broken during my stay.
Car park is an extra cost whilst most of the hotels of similar category in Cairns provide free parking.

Business_and_leisure Partner

4/10

Poor

29 Dec 2023

James

Poor & overpriced experience

Poor experience for three reasons;
- Cleanliness was poor; you could see dust on the shelves where they clearly hadn't cleaned for ages & the floor can't have been mopped as it left our feet/socks dirty.
- The WiFi was useless
- Not very comfortable night sleep as the bed was on wheels so moved around & you could hear all the other guests doors slamming.
- The staff were unfortunately completely clueless about basic things like how to operate the laundry machine or if early check in was possible.

This would've been fine if this was a really budget hotel but we paid £150 night for it! So very overpriced for what it is.

Partner

10/10

Exceptional

23 Dec 2023

Kane

Great location close to nightlife

Comfortable stay in heart of Cairns CBD. Just a walk to the pubs and restaurants.

Friends_and_family Family

8/10

Excellent

05 Dec 2023

lynette

Close to esplanade with all the eateries which was so handy for the one night

Business Self

8/10

Excellent

14 Nov 2023

carlo

Comfy new mattress and nice large smart tv, unfortunately the air conditioning leaked a lot of water during the night and is unsafe.

10/10

Exceptional

12 Nov 2023

Rosina

Close to everything in walking distance.

Leisure Self

10/10

Exceptional

10 Nov 2023

Teresa

We were worried about having to park our car on the street each night because there wasn't enough parking inside.

Partner

10/10

Exceptional

06 Oct 2023

Damian

The Mercure is well positioned, only a short walk to the Esplanade and the train station for our trip to Kuranda. The staff were lovely, we had dinner 2 nights, having the specials available on those nights which we enjoyed. We also had breakfast 3 mornings which we also enjoyed. The meals/pool area was a great place to relax. Overall we were very happy with our stay and would stay again when next visiting Cairns.

Leisure Partner

4/10

Poor

23 Sep 2023

Mark

Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price

Leisure Family

10/10

Exceptional

17 Sep 2023

nardine

Pleasant Stay well priced.

Business Self

4/10

Poor

13 Sep 2023

Simon

There was nothing particularly wrong with the property apart from the price. I know it was a busy time in Cairns and as a result there seemed to be some price gouging going on. Even at half the price I paid, I'd still only say it was just OK.

Leisure Friends

6/10

Pleasant

08 Sep 2023

Neil

Room very nice service poor

Leisure Pet

10/10

Exceptional

30 Aug 2023

Stephen

Close to the city centre and harbour - but enough distance to not be too close. Very handy for the promenade. Enjoyed our stay