Name: Cairns Plaza
Address: 145 The Esplanade, 145, Cairns City, 4870, AU

10/10

Exceptional

21 Jul 2026

John

Plaza Hotel is in a great location on the Esplanade, but a bit removed from the busiest areas so it is quieter at night. The room was excellent except the bathroom could use an upgrade to lighting (only a couple of overhead lights so hard to see clearly in the mirror and shower). The staff were friendly and helpful. Our ocean view suite had a great view of the water.

Partner

10/10

Exceptional

21 Jul 2026

Joan

Great staff

Partner

6/10

Pleasant

12 Jul 2026

Bridget

The property was a little run down

10/10

Exceptional

10 Jul 2026

Allira

Nice and central, clean and friendly reception. We stayed here (mum and 12yo daughter) for 3 nights and felt safe. The hotel is older but it is clean and comfortable. Would absolutely stay again.

Family_with_children

10/10

Exceptional

08 Jul 2026

Gregory

Nice room and good location just a short walk from the main esplanade area which made it quieter and less busy.

The room was very spacious and had good amenities.

Partner

6/10

Pleasant

08 Jul 2026

Michael

This property was very clean, well maintained and close to eateries and esplanade. We found it a little noisy with outside traffic and other guests. Room not very soundproofed.

Partner

10/10

Exceptional

06 Jul 2026

Erika

East to parking and good location

Family_with_children

10/10

Exceptional

06 Jul 2026

Peter

could have done with a toaster and also an exhaust fan in the bathroom and ceiling fans in both rooms...other than that a very comfortable place to stay....and great location...

Partner

10/10

Exceptional

01 Jul 2026

Lynne

Lovely large room with separate bedroom. Air con throughout although bedroom air con unit noisy and not always responsive. Basic items for eating food and microwave to heat things up. Great views out over the water watching the boats and ships coming and going. Laundry on site was a bonus. Very convenient for all the downtown activities.

Partner

10/10

Exceptional

26 Jun 2026

Parveen

Great location, clean and spacious rooms. Staff is helpful.

10/10

Exceptional

26 Jun 2026

Alison

Handy to town will be back

Partner

10/10

Exceptional

24 Jun 2026

katie

Great location, nice balcony with view of city, staff was incredibly knowledgeable and attentive!

Self

8/10

Excellent

23 Jun 2026

Gary

Helpful desk staff, clean and tidy room, hallways a little noisy of an evening, Ambulances running past with sirens not ideal, beach and cafe across the road

Self

6/10

Pleasant

09 Jun 2026

Erik

Suitable for short visits but without a toaster we found breakfast time disappointing. Both over 80 and no car so not excited about going out for meals too often when not on tours

Partner

10/10

Exceptional

05 Jun 2026

Pamela

Ideal location, and Liv on the front desk is just the best . She is so helpful and always there to assist you ..

Partner

10/10

Exceptional

31 May 2026

Jennifer

Amazy

Friends

10/10

Exceptional

30 May 2026

Juanita

.

Self

2/10

Poor

24 May 2026

Kamran

Bathroom had mildew all over the tile. Hotel is old and dated, looks like a motel. Smells like Bacterial mold inside the rooms due to humidity issues in the area.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Christine

Cairns Plaza once again, an excellent place to stay. Always spotless and the staff are lovely. Always happy to help and Liv on reception was excellent.

Partner

10/10

Exceptional

17 May 2026

mel

Nice hotel less than 10 minutes walk from the hustle and bustle of the centre. Good parking. Muddys opposite the hotel excellent for food and a 10% discount for staying at Cairns Plaza. Excellent value for money.

Friends_and_family Family

8/10

Excellent

09 May 2026

Vicky

Cairns plaza hotelnis a 3 star hotel but I wi rate as 4 star definately. Very clean, stuff is friendly. Thannks to Lyv, the receptionist, she has been amazing and very helpful! Makes guests really feel welcome:) one negative thing onky are the matresses are very uncomfortable. But if needed I will definately come back to Cairns Plaza hotel again.

Family_with_children

10/10

Exceptional

22 Apr 2026

Angela

AC smelt clean, rooms high standard of cleanliness, close to great food outlets , easy parking, staff very professional and friendly. Highly recommend staying here.

Self

8/10

Excellent

21 Apr 2026

Roman

Great location on Esplanade- clean grounds and 1br apartment . Good value

Partner

8/10

Excellent

15 Apr 2026

Lori Marie

Small very well maintained hotel. Very good value. Only complaint was a little too much noise transfer from floors above. Sound from the sliding patio doors in particular.

10/10

Exceptional

15 Apr 2026

Clarence

Clean room. Friendly, helpful staff. We didn’t use the pool so can’t comment on that. Great location.

Family

10/10

Exceptional

26 Mar 2026

Karen

Location was great and the staff was wonderful. The rooms were a little worn, but overall the room was comfortable and clean.

Partner

10/10

Exceptional

24 Mar 2026

Chris

The important things all work well: air con, hot water, bedding

Partner

10/10

Exceptional

09 Jan 2026

Sandeep

Great location, spacious and clean...super areas for food and drinks ...walking distance most

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Hailin

The hotel building is small but our room is quite spacious. Room is also kept very clean. We can see partial ocean view but that's fine. The hotel is not at the center of everything but close enough. I'd say it's a very nice 3-star hotel. However one thing I don't quite understand is its price. It's lower than the neighbouring 5-star hotels' but by just a little bit. How bad do those hotels need to be, to be priced similarly? I think this hotel definitely benefits a lot from the unusually high review scores. At least they won the business from me. But when I looked at the nearby shinny brand new Crystalbrook hotels and Double Tree, I did regret.
One thing good about the Plaza hotel is that it has self-service laundry. However it was less useful than I expected. There are only two washers and two dryers. When there's someone ahead of you, you need to allocateore time for completing the task. It's OK, but the hotel also has the policy of closing the laundry at 10pm. On the last day of our stay this policy brought us headache. We accumulated quite some clothes to wash and dry, say two loads. We started task right after dinner. However due to one set of machines is used by others, our second load didn't get the chance. The staff refused to extend the hours citing security reasons. I understand and respect that, but just wanted everyone who wants to use their laundry to ne aware, that it might not be as convenient as you would think.

Leisure Family

10/10

Exceptional

08 Jan 2026

WENJIE

Friendly staff, good location, reasonable amenities. Not fancy but good value. Only thing I can complain about is the bed is too soft for me.

Leisure Family

10/10

Exceptional

31 Dec 2025

Tim

Great rooms clean and comfy would stay here again if we were to revisit this area.
It’s walking distance to the town, great location.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Jane

Very clean room, very helpful staff, great to have a laundry as we got caught in a storm and managed to dry all our clothes. Staff very helpful with information on what to see in the areaand where to eat

8/10

Excellent

28 Dec 2025

Yi

The location of this hotel is perfect. Walking distance to all attractions. All of the staff are very friendly. Very satisfied with my booking.

Leisure Family

10/10

Exceptional

03 Dec 2025

Janice

Room had a nice view clean spacious and the people at the desk were very accommodating.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Kathryn

The staff were really amazing, pleasant, professional, friendly and so very helpful with tour information and general directions! Best ambassadors for a property we have encountered on our Australian holiday! In addition the condition and location of the property were great.

Leisure Partner

10/10

Exceptional

18 Nov 2025

David

Good location. Spacious comfortable room. Quiet, great view. Easily adjustable temperature in room. Beach towels and umbrellas available as needed.

8/10

Excellent

17 Nov 2025

Madeleine

Fabulous balcony looking out over sea. Friendly staff on reception and very helpful. Best pool.

Partner

8/10

Excellent

08 Nov 2025

Harold

Clean room. Exceptionally helpful staff.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Robert

Great location next to seafront and Muddies for sunrise breakfast

6/10

Pleasant

23 Oct 2025

David

The shower was terrible, no water pressure. The rooms are not sound proofed. We could hear the bathroom of the room above us being used. The staff were very friendly, and it was nice to have the room serviced daily. We had no trouble with car parking even though there were not many spaces. Location was great, close enough to walk everywhere.

Leisure Family

10/10

Exceptional

16 Oct 2025

Geoffrey

Great stay fairly close to the action free parking is great lo ely views from ocean side room. Lovely helpful staff a 24/7 desk is a bonus

8/10

Excellent

16 Oct 2025

Sandra

The room was clean and comfortable and a very good service was done after our first night. Staff were friendly and helpful. The handy location and great view from our balcony were welcome.

8/10

Excellent

10 Oct 2025

Kaleb

Restaurants nearby

Leisure Family

8/10

Excellent

07 Oct 2025

Trevor

Good quiet position with good view and nearby facilities

Leisure Partner

8/10

Excellent

06 Oct 2025

David

Good location, easy and safe parking, and great service

10/10

Exceptional

05 Oct 2025

Ana Liza

Our room is very clean and very comfortable, serviced everyday. We get fresh towels everyday, beds are done everyday, we were very thankful. Very close to everything. Public transpo is very easy $1 return trip everywhere we go, no need for car. Lots of restaurants near the hotel. Walk along the esplanade is the best thing everyday, hotel is overlooking the esplanade, only few steps away. Our stay was very convenient. Price is very good for the location. Peter(owner) and all the staff were very nice and very helpful. Place is well maintained. Close to all the attractions. Definitely will book again. Very convenient to everything we needed. Thank you.

Leisure Family

10/10

Exceptional

04 Oct 2025

barbara

This property is in an ideal location. It is close to all the Cairns restaurants but just far enough away to be much quieter than most. It is on the Esplanade and opposite the amazing Muddy's playground area which provides hours of free entertainment for young children. The staff were all helpful and friendly, with special mention going to liv, for her friendly and helpful service.We had a room on the top floor facing the Cairns waterfront and we enjoyed watching all the boats/ships coming and going. I probably shouldn't be sharing this hidden gem as we will definitely want to be returning in the future!

Leisure Partner

10/10

Exceptional

01 Oct 2025

Sam

New pool area was great and staff were lovely. It feels like they are doing their best with an old building. Rooms are clean and comfortable. Walkable distance from the shops and Muddy’s playground and cafe is right outside if you can’t be bothered walking. Top tip: great food in muddy’s but be prepared for the wait as it gets very busy.

Leisure Family_with_children

8/10

Excellent

27 Sep 2025

Brian

Clean lovely staff; close seafront easy walk to restaraunts

Leisure Partner

10/10

Exceptional

27 Sep 2025

Jenna

This was our 9th trip to Cairns and the first time staying at the Cairns Plaza Hotel, which is by far out favourite place to stay now. It is located in a quieter end of the esplanade which we really enjoyed but still well within walking distance of downtown Cairns. The hotel was very clean, staff were exceptionally helpful, and the room was comfortable and very spacious.

Leisure Family

10/10

Exceptional

21 Sep 2025

Suzanne

Will definitely be back.

10/10

Exceptional

21 Sep 2025

Pamela

I love the location, right on the Esplanade and a short walk to the CBD with numerous dining options. The view over the harbour is amazing and there is plenty of on site parking. The rooms are spacious with small balconies

8/10

Excellent

20 Sep 2025

Wendy

Ideal location on the Esplanade in Cairns, sea view amazing. Staff very friendly and helpful. Easy parking and close enough to walk to numerous dining options and attractions. Apartment clean and well furnished.

Only a couple of things needed to improve our stay: air conditioning was a bit noisy sometimes at night. An ottoman would been useful in the lounge instead of the large coffee table.

Would recommend this hotel to others!

Leisure Partner

10/10

Exceptional

17 Sep 2025

Catherine

The hotel has been newly refurbished. It is in a great location opposite the harbour, walking distance to shops and restaurants but in the quiet end of town. Staff are very friendly. We'd stay there again.

Leisure Partner

8/10

Excellent

14 Sep 2025

Jeff

We enjoyed the location - handy to boardwalk, Muddy’s cafe and lagoon nearby. The room was very big and the bathroom very small which had a skin breaking doorstop positioned next to the WC. The bed was very comfy and aircon worked well

10/10

Exceptional

06 Sep 2025

Claire

Clean central family friendly

Staff very friendly, helped us check in early. Hotel basic but very clean and centrally located opposite the playground and near multiple restaurants and the aquarium. Also only 10 min from airport. Good family stay location in central Cairns, would stay again in transit for a few nights

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

donald

Very nice place and big rooms

8/10

Excellent

29 Aug 2025

Debby

My only criticism is the noise you can hear from the other rooms directly above and either side. Our first night it sounded like the people in the room on one side of us were right outside our door. It was that loud.

Leisure Family

6/10

Pleasant

26 Aug 2025

Geoffrey

\"Mutton dressed up as lamb\". Older hotel in good location. Cheap reno furniture, fully priced, no hassles in or out. Clean and recently painted? Clearly more of a tourist family place, not competitive with major chains adjacent which are same price. Noisy neighbour late at night, door slamming in narrow corridor.

Leisure Self

10/10

Exceptional

26 Aug 2025

Jamie

A short, 2 night stay to recover from a Brisbane to Cairns Roadtrip prior to flying home to the UK. Nice hotel, friendly and helpful staff. Walking distance to decent restaurants, cairns central train station, beach, splash parks etc. would recommend.

Leisure Family

8/10

Excellent

21 Aug 2025

Anne

Greatvs

Beautiful view. Great, friendly staff. Would stay here again as a fantastic location. Some renovations going on inside hotel.

Partner

10/10

Exceptional

16 Aug 2025

Donna

Great location, walk everywhere.

8/10

Excellent

10 Aug 2025

Kirsty

Comfortable and affordable.

10/10

Exceptional

03 Aug 2025

Helena

We really enjoyed our stay at the Plaza Hotel, our one-bedroom unit was well-appointed, had comfortable bed and nice view. The staff were friendly and helpful. We also took advantage of the pool which was an added bonus. The Plaza is situated within walking distance of good eateries, shopping and attractions.

Leisure Family

8/10

Excellent

25 Jul 2025

Farlen

Location good walking distance to everything

8/10

Excellent

24 Jul 2025

Phil

Little bit noisy, we could hear the lift pinging every few minutes and sometimes seconds. A lot of noise coming from other rooms and other floors, and outside (sirens mostly). So not much in the way of soundproofing.
About a 5-10 minute walk from the majority of the bars and restaurants. Staff really friendly and helpful. Stored our suitcases before we left on the last day, and made sure we knew we could use the shower room to freshen up before our flight. All in all not a bad hotel at all.

Partner

10/10

Exceptional

20 Jul 2025

YEIN

We had a great stay as a family of four with two young children. The 24-hour front desk was very convenient, and all the staff were friendly and helpful. We stayed in a room with a separate living area and a bedroom with a king-size bed, and with a crib and an extra bed added, there was plenty of space and it was very comfortable.

Although the bathroom and carpet were a bit dated, everything was clean and we didn’t find it inconvenient at all. The location was quiet yet within walking distance to the city center, which was perfect. The hotel also has a pool, and there's a playground just outside—great for kids.

Overall, it was a comfortable and pleasant stay at a very reasonable price. Highly recommended!

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Beatriz

Stay before

Leisure Partner

8/10

Excellent

16 Jul 2025

Geraldine

There is a lip and step onto the balcony, especially coming back inside where you step over the lip and then odwn as the room is lower than the balcony. Would be concerned about an older person. We put a chair there to remind us to be careful.

View from room was great. Location to food and lagoon also excellent.

Didn't use facilities as we were only there overnight.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Kathryn

The rooms were perfect for a family with 3 children One king and one adjacent room with 3 singles All very clean and helpful staff

8/10

Excellent

14 Jul 2025

Angela

Soap please

There was only shampoo and conditioner in shower, no soap or bath gel.
There was some handwash at basin locked down so couldn’t really jump in and out of shower to use that

Self

10/10

Exceptional

12 Jul 2025

Joanne

Great location. Friendly and helpful staff. Large, clean and modern rooms. Inviting pool area.

Leisure Family

10/10

Exceptional

11 Jul 2025

Colin

Nice comfy hotel

Very nice stay in the Plaza, in a lovely location on the esplanade, no problem with parking, nice sized room with lovely comfy bed and all the amenities you would want, also balcony with nice view

Partner

10/10

Exceptional

11 Jul 2025

Shawn

Great location, value and friendly staff.

Great location near the park and super friendly staff! We really enjoyed our stay here and would definitely stay here again!

Friends_and_family Family

8/10

Excellent

11 Jul 2025

Yusof

The location.

Leisure

8/10

Excellent

09 Jul 2025

Sonia

Great location, helpful and friendly staff

Leisure Family

10/10

Exceptional

09 Jul 2025

Suan Theng

Simple and up to date hotel. Very clean. Like the living room and bedroom concept. Balcony with ocean view. Feel more like living in an apartment than hotel. Convenient location. No safe in the room but the hotel is able to safe keep it for a token of 5 dollars. Staff are very friendly.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Mandy

This was our 2nd time staying here with kids. Spacious and bright with a great view. Right accross from muddys playground and an easy walk down to the lagoon and night markets. Staff are friendly and helpful. Its affordable and this will keep us returning. Great stay.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Mary

The staff were so helpful!

Leisure Self

10/10

Exceptional

05 Jul 2025

Barry

Fantastic

Fantastic room on the 6th floor - great view over the Esplanade & out to sea, spacious apartment, comfortable & good value IMO. Staff were also fantastic

Partner

10/10

Exceptional

04 Jul 2025

Jillian Mary

Stayed in a 1 bedroom suite - great value. Reception staff friendly and efficient. Very comfortable sofa and bed. Lovely view over the Esplanade from balcony. Easy walking distance to hospitals, Cairns Central, Waterfront, cafes and restaurants. You can also use the pool and bathroom facilities after checking out - very handy if on a late flight.

Leisure Self

8/10

Excellent

02 Jul 2025

John mark

Nice and clean, close to town and great views

Leisure

8/10

Excellent

29 Jun 2025

Ainslie

Xx

10/10

Exceptional

23 Jun 2025

Ying Jie

Location was convenient with muddys playground right across the road and they provided beach towels which was great. The balcony view from our family room was fantastic, we could see both the mountains and the sea:) parking was easy as well.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2025

William

Stayed here for Ironman. Couldn’t have been more perfect. Walking distance to everything and on the run course. Super friendly staff.

Leisure Friends

2/10

Poor

17 Jun 2025

Israel

Wasn’t able to bring my family into this motel room after 11pm which is ridiculous because I have paid for my own room and my own housekeeping and everything else that is associated with me having my own independence and my family has been in my life for the past couple years

Business

8/10

Excellent

10 Jun 2025

Judy

A great reasonably priced property in an area in walking distance to the restaurants, Esplanade and harbour. A fantastic children's playground across the road and bbq facilities and next door to Riley Crystalbrook. A lovely little pool area with sun lounges. 24 hour reception. There are a few different people Manning reception and some are friendlier than others The only issue is the hallways echo a lot when people are moving between their room and the lift. Rooms are cleaned daily and supplies replenished if you need this done. Would stay here again

Leisure Friends

10/10

Exceptional

09 Jun 2025

Laurence

Overlooks the sea and short walk to great restaurants.

Leisure Partner

8/10

Excellent

05 Jun 2025

Gary

Beautiful location. Spacious accommodation. Friendly staff. Great value.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Ekin

Very comfortable bed, clean rooms and great staff. We’d love to be back!

Leisure Partner

10/10

Exceptional

03 Jun 2025

Michael

Loved the view over the water from our balcony

Business Partner

8/10

Excellent

01 Jun 2025

Shing pan

A convenient spots for everything’s

Business_and_leisure Friends

10/10

Exceptional

25 May 2025

Coryn

Our one night stay.

Friendly helpful young lady on reception. Lovely spacious room. Quiet area at night. Easy walking to restaurants and central area of Cairns. Very enjoyable.

Partner

10/10

Exceptional

25 May 2025

CARRIE-LYN

Good enough location towards the end of the esplanade (opposite to where most of the life is but probably only 15 walk along the board walk). Lovely staff who gave recommendations and organised taxi for us.
Room is getting a little worn but grand if you’re out all day. The windows are single glazed and we were woken one night by a couple having a drunken row (not the hotels fault!).

Leisure Friends

8/10

Excellent

22 May 2025

suparna

safe, and walking distance to most places.

Leisure Self

10/10

Exceptional

21 May 2025

Lillian

The bed and pillows were 10/10. So comfortable, it was incredible. Cairns Plaza was recomended to us, and we will not. hesitate to do the same. Pricing was very good as well. Reception were happy to answer any questions and give assistance with somewhere to dine.

10/10

Exceptional

19 May 2025

Trevor

Nice and easy to walk to everything

Leisure Partner

10/10

Exceptional

19 May 2025

Robert

Very convenient to down town. Hotel room consisted of one bedroom and a separate living and dining area was very clean had most items available , I would add a toaster or toaster oven . Bed was very comfortable , nice to have the patio door in the bedroom. Front desk staff were all very helpful and accommodating Would highly recommend.

Leisure Family

10/10

Exceptional

15 May 2025

Joan

Fantastic quiet place to stay in Cairns.
Reasonably priced
Staff very friendly and helpful
Have been on 2 occasions

Leisure

8/10

Excellent

12 May 2025

Peter

Good for a one-night stay. Easy walk to water and many restaurants