Name: Hotel Tropiq
Address: 179 Sheridan St Cairns QLD 4870, Cairns, 4870, AU

8/10

Excellent

26 Jul 2026

Joshua

Just a super simple clean place to stay. Close enough to everything you need. The pool was lovely to have especially when it was warmer. Would benefit from an update at some stage.

2/10

Poor

21 Jul 2026

Joshana

My Experience: Serious Security and Hygiene Issues – A Highly Disappointing Stay

1. Critical Security and Hardware Failure:
During our stay, a complete stranger unlocked our door and entered our room with a physical key. When confronted, he showed us his physical key and stated it was issued for an entirely different room, but had successfully turned our lock. To make matters worse, we discovered the safety chain on our door was broken/absent, leaving us with no way to physically secure the door from the inside.
When we contacted after-hours support, we were informed that no maintenance or locksmith could be sent, and staff suggested we block the door with a chair—which was physically too short to act as any kind of barricade. We felt entirely unsafe remaining in the room.

2. Unacceptable Bathroom Hygiene Standards:
When we raised concerns about the cleanliness of the bathroom, staff dismissed it as the room simply being \"old.\" In our opinion, the issues we encountered were due to a lack of thorough cleaning rather than the age of the building. As shown in photos
There was heavy staining and grime build-up along the toilet base and surrounding floor tiles
.
There was a thick, dark residue accumulated under the rim of the toilet bowl

Liquid was actively leaking from the waste pipe connection at the base of the toilet onto the floor.

Cobwebs were left on the ceiling cornices

To us, these are clear hygiene and sanitation concerns, not cosmetic wear and tear.

Family_with_children

6/10

Pleasant

21 Jul 2026

Jennifer

We enjoyed our night
The room was small but everything.ng clean.
The bathroom was fine except the shower curtain didn't stop water on the floor which became slippery.

Partner

6/10

Pleasant

20 Jul 2026

Julie

Extremely budget accommodation.
No power points near beds, had to ask for extension lead.
Has microwave but had to ask for cutlery and plates etc.
Staff were very helpful.

Partner

4/10

Poor

14 Jul 2026

Georg

It is an OLD Hotel, badly in need of an Upgrade.

10/10

Exceptional

12 Jul 2026

Gregory

Clean and quiet
Easy access
Nice staff
Secure

Self

6/10

Pleasant

10 Jul 2026

stuart

Arrived on late flight and key was left in lockbox so was easy and straight forward to get to room.
Room was very dated and in need of renovation.

Partner

6/10

Pleasant

10 Jul 2026

Megan

Was very noisy. Not quite what I expected. Would have been good to have cutlery available in room.

Partner

6/10

Pleasant

10 Jul 2026

Janine

It was a basic room with basic amenities. The bed was comfortable hot water pressure was average

Self

8/10

Excellent

08 Jul 2026

Anthea

No hot water for showers in the evening each night.

4/10

Poor

07 Jul 2026

Samridika

budget friendly but needs better toilets and room management

Family

10/10

Exceptional

02 Jul 2026

Mario

Everything was fantastic
The staff the room the pool

Self

6/10

Pleasant

28 Jun 2026

Ann

Property was okay,quite noisy at nighttime

Partner

6/10

Pleasant

28 Jun 2026

Natasha

A cheaper hotel and it shows. Staff were lovely, room was clean but everything is a bit run down.

Family_with_children

10/10

Exceptional

22 Jun 2026

Yuliia

Good location, quite place, clean room, friendly staff ;-)))
I keep coming back in this hotel again and again

10/10

Exceptional

17 Jun 2026

Marc

Staff super helpful and friendly, early check-in was easily arranged.

Self

8/10

Excellent

16 Jun 2026

Allan John

Value for money good location

Partner

8/10

Excellent

16 Jun 2026

Meegan

Clean and quiet

Self

8/10

Excellent

16 Jun 2026

Meegan

Great location. Fantastic staff

Self

2/10

Poor

14 May 2026

Anthony

Room was moldy, staff not helpful when asked to fix issues, rooms has insect investation, and mattresses where knackered, overall was not good and wont stay there again

Business

8/10

Excellent

13 May 2026

Bel

I had a great stay at Hotel Tropiq. After moving from a local hostel last minute which was awful

8/10

Excellent

05 May 2026

Lana

Staff were great and very helpful thankyou.

Accommodation is older property but if you just need to sleep then this is perfect and close to everything. Pool was great as well after long days at football to relax

Family

6/10

Pleasant

04 May 2026

Nicole

Rooms look nothing like photos.
Stayed 3 nights, light outside room was on the whole night and the curtain barely kept the light out so room was very bright.

10/10

Exceptional

29 Apr 2026

Marie

Good clean and central place to stay in cairns. friendly staff happy to help. Quiet at night with parking near by.

Friends

8/10

Excellent

09 Apr 2026

Mark Andrew

Comfortable room,helpful staff

Self

6/10

Pleasant

08 Apr 2026

Gou

Dirty room

Partner

10/10

Exceptional

25 Mar 2026

Agnieszka

Lovely pool. Clean room. Great location. Friendly staff. Lovely stay.

Self

8/10

Excellent

24 Mar 2026

Anthony

Very clean room and comfortable beds.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Noella

Staff was wonderful and super helpful 😎

Family

6/10

Pleasant

19 Mar 2026

BERES

Stuff friendly and helpful

Partner

6/10

Pleasant

18 Mar 2026

Paul

Very dated but clean. Zero Wi-fi and was told that it was due to the atmospherics??!!
Staff were friendly and welcoming.
Okay for a night before your flight the next day.

Partner

10/10

Exceptional

19 Feb 2026

Edward

Not really sure it was great

4/10

Poor

07 Feb 2026

Rose

Unfortunately we live in the day and age when $100 is cheap for a motel room but this place should have been $60 max because not only were there ants in the room the fan was falling out the ceiling so far I turned it off for safety, the aircon old and not very cool. Chunks of the walls and skirting damaged or missing from rot or similar and it wasn’t very clean as I had to put socks or shoes on to not end up with dirt and whatever all over my feet. The TV was very difficult to use and I could not find a setting to turn the brightness down which was incredibly bright at night in the small tiled room. The bathroom wasn’t at all private with no window coverings and a second story windows looking directly down into it. I’ve stayed in nicer, cheaper more private feeling hostels before.

Leisure

8/10

Excellent

02 Feb 2026

Larry

Front desk gentleman was awesome. He gave us great advice and was exceptional to deal with. The room was pretty standard and clean. I would definitely stay again.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Oleksandr

Great service!

10/10

Exceptional

27 Jan 2026

Linus

The room are just what you need for 3 days in Cairns not flashy but just what we needed for our stay,the staffs are awesome,location is superb,you can do your washing too.

6/10

Pleasant

26 Jan 2026

Lance

Room was clean and serviceable. It is value for money. Fridge was not replenished during my 4 day stay so coffee and milk ran out day 1. I probably only had to ask for more though. It was a budget stay and i would do it again.

Leisure Self

10/10

Exceptional

23 Jan 2026

Jacqueline C

We loved Hotel Tropiq! 10/10. Pool beautiful . Staff lovely and very helpful . Everything we needed

Leisure Family_with_children

4/10

Poor

23 Jan 2026

Madison

Felt very unsafe here as a female solo traveler. Come to find out this motel is located in a rougher part of Carins. Was woken up several times by screaming from other tenants from (1-3am). The locks are janky and would definitely not protect you if someone really wanted to break in. The floors also felt pretty unclean. You get what you pay for but I still wouldn’t recommend. You can get a much nicer place in a better area for $30 more.

Business Self

4/10

Poor

21 Jan 2026

Andrew

Saw the cheap price - could have been a special deal, or could have been 'you get what you pay for'. Unfortunately it was #2. None of the photos showed me what I was getting - maybe they have nicer rooms. Hotel is very old and tired. Hardly any parking. Beds were uncomfortable and well past it. A/C on max was struggling to keep room just barable. On the plus side, the room was clean and the staff were friendly and helpful. It is priced correctly - just the photos are misleading.

Leisure Family

10/10

Exceptional

19 Jan 2026

Kenn

For the price, this property comes highly recommended. We paid just a standard room, and it was one floor up (stairs only) and had obviously a bed, en suite, tv, air con, ceiling fan, bar fridge, microwave and tea/coffee. We don't smoke but if you are a smoker, you have to go right to the front of the property for the designated area. Beautiful pool and quite large. Easy walk to Cairns Central and CPAC. Parking limited but plenty free on the street. We would definitely return.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Aimee

This was great and at a great price

Leisure Family

6/10

Pleasant

17 Jan 2026

Matthew

Basic but good

8/10

Excellent

12 Jan 2026

Sonja

Grea one night stop over booked late and arrived at 8pm checked in well. Standard basic room but clean and very comfortable bed. Staff extremely helpful too.

Leisure

6/10

Pleasant

08 Jan 2026

Lori

There advertising was not forthcoming about the lack of room service, elevators and other amenities.

Leisure Self

8/10

Excellent

07 Jan 2026

Gangadevi

Has everything needed in room, old building

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Suk

Room was very clean.
Staff was kind.

Thanks

Leisure Family

10/10

Exceptional

06 Jan 2026

Marie

Great stay, clean rooms, nice pool and friendly reception
Close to town and quiet at night

Leisure Partner

6/10

Pleasant

28 Dec 2025

Ashish

Room amentites can be improved. I understand we were there during the Christmas period and staff was not available, but some priority shud be given to existing customers who are already staying in the hotel and not only to new customers as the services were provided to the new customers only during this period

Leisure Partner

10/10

Exceptional

20 Dec 2025

Nicole

Wifi needs work as it connects and then disconnects it doesn't work properly at all. Tv signal isn't good either in room 14

Airconditioning is excellent

Leisure Partner

8/10

Excellent

13 Dec 2025

Sudeep

Clean room

Business

2/10

Poor

06 Dec 2025

Zorica

This was not what I expected.
The curtain rods in the bathroom were rusty.
Thank God,I only stay there for two nights,and had a whole day tours scheduled,so I didn’t have to spend my time there,except for sleeping.

6/10

Pleasant

05 Dec 2025

Kris

Clean and nice and basic for short term stay.

Business_and_leisure Partner

6/10

Pleasant

02 Dec 2025

Christine

Helpful staff, basic but adequate room for an overnight stay.
Lovely pool, but experience spoilt by loud, drinking, smoking guests who were 'camped' by the pool.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Nerrallie

Is dated but is serviceable
Could be revamped

Leisure Friends

8/10

Excellent

01 Dec 2025

Kevin

The property provided what we needed. I am happy about that. Amenities are old though kitchen is set up very well. I would return for another stay.

10/10

Exceptional

25 Nov 2025

Elizabeth ADELE

My son loved the pool and play ground.

Leisure Family_with_children

8/10

Excellent

24 Nov 2025

Clara Maggie

My stay was for one night but I have stayed there before. Close to shops. Comfort suites and safe.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Amanda

There were bugs. Air conditioner was barely able to cool room. Beds were clean but only sheets provided had to pull blanket from closet. Water pressure was good.

Friends_and_family Family

2/10

Poor

19 Nov 2025

Lorelei

Not great
No point in offering wifi when it barely works

6/10

Pleasant

15 Nov 2025

Jason

The room was fine, probably a good 3 star room in the nineties. My key was bent, so I was almost unable to get into the room.
The staff was fine, a bit blunt and not overly stoked to go out of their way to help you.

Leisure Self

6/10

Pleasant

14 Nov 2025

Jana

The aircon in the room 12 aircon wasnt cold

Partner

10/10

Exceptional

14 Nov 2025

Serrita

Everything was good loved it

8/10

Excellent

14 Nov 2025

Thomas

cleanliness needs to be a little better, Staff great friendly and helpful as much as possible, Location max 25 mins walk to everything.

Leisure Partner

8/10

Excellent

10 Nov 2025

Julie

Location good

Leisure Self

4/10

Poor

04 Nov 2025

QUYNHCHI

The accommodation provided here may not fall under the category of luxury hotels, but it is essential that cleanliness is maintained at a reasonable standard. During my two-night stay, which coincided with my partner's surgery at a nearby hospital, my expectations were modest as I primarily needed a place to rest at night.

Upon entering the room, it was apparent that while it was generally acceptable, there was an issue with dust accumulation throughout the space. The bedside table had a noticeable layer of dust, and upon placing my pajamas in the closet upon arrival, I discovered that all my clothing had become covered in dust as well. This lack of cleanliness extended to the bedding, and the bathroom was particularly concerning, with the shower curtain emitting an unpleasant odor.

Additionally, the noise levels were disruptive; the room lacked a proper locking mechanism, relying only on a security chain. I experienced frequent disturbances from what seemed to be knocks on the door every few minutes throughout the night, as well as noise from passing guests in the hallway.

Parking was also a challenge, as the limited availability meant that upon returning at 10 PM, there were no spaces left.

Business_and_leisure Self

10/10

Exceptional

04 Nov 2025

Charlotte

Clean room and great facilities

Business_and_leisure Self

10/10

Exceptional

30 Oct 2025

Hale

Clean room, was really close to everything.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Jie

Location and good value

Leisure Partner

8/10

Excellent

22 Oct 2025

Brody

Convenient. And great value for money

Leisure Self

4/10

Poor

22 Oct 2025

Loveridge

Easy access but limited to no assistance after 8pm

Business_and_leisure Self

10/10

Exceptional

19 Oct 2025

Richard

Quiet and comfortable 👍

Business_and_leisure Self

10/10

Exceptional

19 Oct 2025

Marta

Friendly staff

4/10

Poor

18 Oct 2025

Belinda

Room was much older and run down than the photos on website. Black mould in bathroom. One fluoro light for bedroom. Very old and dated room, not as advertised.

Friends_and_family Family

6/10

Pleasant

16 Oct 2025

Denise

All good everyone is nice and minds there own business

Business_and_leisure Family_with_children

2/10

Poor

08 Oct 2025

Rebecca

Looks nothing like pictures online. Our room was dirty with thick layer of dust on everything. The black mold on the ceilings and in the ac set off our allergies and asthma. No cutlery, plates, bowls etc. “Deluxe” rooms similar to a cheap hostel. Would not recommend.

Leisure Family_with_children

10/10

Exceptional

08 Oct 2025

Christian

ok internet and a nice pool.

Self

6/10

Pleasant

06 Oct 2025

Arthur

Toilet wasn't flushing well. Bathroom sink wasn't draining well, gas stove unsafe.

6/10

Pleasant

02 Oct 2025

gary

Nice units just very outdated

10/10

Exceptional

29 Sep 2025

Christopher

Inexpensive, Great Pool, Clean, FANTASTIC Staff

Leisure Self

4/10

Poor

29 Sep 2025

Serena

Staff super nice. Room was clean and as well as could be expected for the price. The door felt a bit flimsy. The noise and banging either in the complex or nearby was terrible. Went on for ages

4/10

Poor

28 Sep 2025

Jennifer

Properly was falsely advertised as in the place is a lot more rundown than advertisement
Also the environment in this property is not the best place for families. We’re not take my child to something like this.

2/10

Poor

22 Sep 2025

Nicole

Room was covered in mould. I couldn’t stay more than 1 night it was that bad. I do not recommend

Business

10/10

Exceptional

18 Sep 2025

Marie

Always staying here when going to town.
Clean, big rooms, easy parking near by and walking distance to the water and shops.
The friendly staff is always happy to give great recommendations about food and thing to do.
Can highly recommend staying here!

Leisure Family

10/10

Exceptional

15 Sep 2025

Antony

Had a great week at the tropiq friendly staff room was clean etc will defo be back.

Leisure Self

8/10

Excellent

12 Sep 2025

Graham

😊Liked free wifi, room made up on request.

😏Heavy road noise at front unit, request rear units, rooms.

Leisure Partner

4/10

Poor

06 Sep 2025

Claire

Did not look anything like the photos. The room was very basic and pretty grubby looking. The linen and towels were clean but the rest of the room didn’t look the cleanest. The window of the room was a thin pane of glass and the door just had a keychain for locking the door. During my stay it was mainly male guests congregating about outside and as a solo female traveller I did not feel safe or secure in my room especially with how thin the glass of the window was and the flimsy door. I had to push a chair behind the door and put my case on top of it as I was scared. Safe to say I did not stay my full 3 nights I checked out and went to another hotel. This place was extremely overpriced for what it is. There was also random insects on the room floor. I asked about a refund due to safety concerns and was made to feel like an idiot. DO NOT RECOMMEND.

Leisure Self

6/10

Pleasant

02 Sep 2025

Natasha

Staff were friendly. Ok for a quick stay. Wouldn’t stay for too long. It was quite a loud area. Price really reflects what you’re getting

Leisure Family

6/10

Pleasant

01 Sep 2025

Thomas

Room was neat and tidy; bed was ok and had fresh linen. Room had a microwave and small fridge available. Staff were helpfully and friendly. Unfortunately, the amount of noise got to me - street outside the property is very busy combined with people noise and airplanes every now and then - otherwise I had a pleasant stay

Business_and_leisure Self

8/10

Excellent

29 Aug 2025

Col

Dated, but reasonable value for money.

Leisure Partner

2/10

Poor

27 Aug 2025

Giovanna

Aircon not working - was warmer outside than it was in the room
Not secure - keychain lock

2/10

Poor

25 Aug 2025

David

Had wrong night booked, tried emailing them and it just bounced back.
Could not ring them as it was after 8am, so contacted them via there website and have heard nothing back.

8/10

Excellent

08 Aug 2025

Ian

Apart from a group of very noisy guests on my final 2 days/nights who were drinking, screaming and playing loud music all day and late into the night, I thought the property was great value for money and the staff were all very friendly and polite.

Leisure Self

6/10

Pleasant

08 Aug 2025

Verified traveler

no tub

got the family room because the pictures had tubs. no tub, shower only

Self

6/10

Pleasant

01 Aug 2025

Rick

Pool was pleasant.
No regular room cleaning. Only by request.
No bar or restaurant facility.
A bit more like a motel than a hotel.
Expensive for facilities provided.

6/10

Pleasant

29 Jul 2025

Vito

This one has seen better days.

An older motel style accommodation which is probably charging more than it should.
The accommodation for me was ok, clean but looked like it needed a bit of a touch up.
They have opted to not service rooms daily (pretending to be eco conscious), but haven’t lowered prices accordingly - you could get a great old-style motel just two streets away (with better service) at a more reasonable price per night.

Self

6/10

Pleasant

24 Jul 2025

Carissa

Old and outdated

The area isn't not the best at all. The room was very old and outdated. Outside the rooms was very dirty and not maintained.

Friends_and_family Family

4/10

Poor

24 Jul 2025

Yarran

Room smelled on arrival. Hot water intermittent. Appears to have had some renovations to other rooms, but overall facilities are run down and require significant maintenance.

Leisure Family_with_children

2/10

Poor

16 Jul 2025

Kelvin Russell

The unit was NOTHING like the photos on the website. It was an absolute SCAM. We could not get a refund as we had not booked directly with them. Place was filthy, run down, missing basics like locks on bathroom door, fans to bathroom and toilet (NO ventilation in either), hole where stove should be with gas connection visible, TV on blank wall with power cord and aerial cords from TV to power points. Fixed old shower rose over filthy bathtub with cheap shower curtain. You should be ashamed at booking clients there - it was unhygienic and unsafe. This place completely ruined our holiday - absolutely disgusting!! Will never book with Lastminute.com or Expedia again.

Leisure Family

10/10

Exceptional

08 Jul 2025

Stan

Efficient check-in and check out. After hours check-in was well communicated and efficient. Easy early morning checkout process.

Leisure Family