Name: Novotel Cairns Oasis Resort
Address: Lake Street, 122, Cairns City, 4870, AU

10/10

Exceptional

28 Jul 2026

Sharon

Handy to beach

10/10

Exceptional

27 Jul 2026

Brendan

Great hotel, friendly staff, food and drinks of plenty within the hotel. Pool is awesome

6/10

Pleasant

23 Jul 2026

Lewis

.

4/10

Poor

23 Jul 2026

Christopher

Could not get into my room until after 5pm as it was not ready. Discovered wine stains on bed sheets and it appeared the bed sheets had not been changed. Contacted the manager to show stains and have the bed sheets fully changed. Water was only warm for showering and washing. Had tocontact reception to have housekeeping clean the room as it was not done by late afternoon.

10/10

Exceptional

19 Jul 2026

Victoria

We chose this hotel as the relaxation part of our trip, and overall it didn't disappoint. The resort itself was lovely, and we really enjoyed our stay.

The only thing that let it down was our arrival. We were initially told that our two rooms would not be together, which wasn't acceptable as we had booked them back in December. After a lengthy discussion, the staff were able to find us two rooms in the same block, which we appreciated.

We also experienced an issue with our room keys. When we returned to our room, we couldn't get in. The gentleman on reception wasn't particularly helpful and advised that the manager was on the phone and would be at least 30 minutes. We weren't offered any refreshments or an alternative while we waited, which was disappointing. After waiting around 30 minutes, I returned to reception to ask again, and the manager came over and replaced the battery in the door lock, resolving the issue.

Considering this was the most expensive accommodation of our trip, we expected a smoother arrival experience and a higher level of customer service from reception. Despite these issues, we still enjoyed our stay and felt the hotel was a great place to relax.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Natalie

1

Family_with_children

8/10

Excellent

14 Jul 2026

Janet

Nice and central, good for quick stay going to airport, was very popular given it was school holidays, amenities for the kids in the ppol area looked great and lots of kids enjoying it long into the evening. Breakfast range was very good and similar to International hotels with ranges for different cultures and specialist diets.

Partner

2/10

Poor

10 Jul 2026

Calum

Worst place to stay. Room wasn't ready. Had to wait an hour. Get to room, it isn't the room I paid for. Hair throughout the bathroom (and i mean everywhere). Coffee satchets are the cheapest you can buy. Welcome sign on the floor. No bin liners. Shower water smelled like sewerage and there was minimal pressure so having a shower was not enjoyable at all. Not even 1 star.

Self

8/10

Excellent

08 Jul 2026

Sarah

We really enjoyed our stay here, plenty of space and a nice breakfast included. Only thing we thought that would be nice was if the pool had been heated...it was a little too cold to enjoy in winter!

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Kirsty

Really nice hotel for a family getaway. Big pool and friendly and helpful staff. Great location with everything you need within walking distance

Family_with_children

2/10

Poor

04 Jul 2026

Cynthia Marie

Room smelled musty/damp. My son and I got insect bites. Aircon was not cool - asked for a fan. Room phone not working.

Family_with_children

8/10

Excellent

01 Jul 2026

Ronald

Arriving in the school holidays meant lots of children around.

Partner

8/10

Excellent

01 Jul 2026

Karthik

Nice resort with good amenities. Close to airport which is why we booked. Close to the city center with secure parking. Couldn’t use the amenities but had a nice pool

Family_with_children

10/10

Exceptional

29 Jun 2026

Andrew

Centrally located hotel within walking distance of everything in central Cairns. Pool and buffet breakfast were excellent. Our family of 4 stayed in a Deluxe Room with 2 Double Beds, the room was clean and well appointed but was quite small for 4 people for anymore thank a few days

Family_with_children

10/10

Exceptional

26 Jun 2026

Simon

We throughly enjoyed our stay at Novotel Cairns. Everything from accommodation, restaurant, pool & staff were amazing will definitely stay again if we come back to Cairns!!

Family_with_children

10/10

Exceptional

26 Jun 2026

George

Excellent amenities and service.

Family

10/10

Exceptional

23 Jun 2026

David

Family Friendly resort with good facilities, close to everything and great buffet breakfast start to each day. Only flaw for me was one lift that could be very slow (and no real other options than using the fire exit). Otherwise great, staff were good as well.

Family_with_children

8/10

Excellent

19 Jun 2026

Navtej

Staff were very nice and helpful.

Family_with_children

10/10

Exceptional

12 Jun 2026

Vanessa

Great stay, hotel room was clean, comfortable. Food was great, and pool is lovely!

Partner

6/10

Pleasant

07 Jun 2026

Sarah

Very noisy, great breakfast.

Family_with_children

10/10

Exceptional

06 Jun 2026

Ivan

All staff were friendly and helpful
Loved the layout and the location
Will be staying here the next time visiting Cairns

Partner

10/10

Exceptional

04 Jun 2026

Elizabeth

Great pool great staff I wil return

Family_with_children

10/10

Exceptional

04 Jun 2026

Astrid

No on the water but close enough. Love the pool and pool bar.

Family

10/10

Exceptional

01 Jun 2026

kate Edith

Loved the hotel

Family_with_children

10/10

Exceptional

31 May 2026

Dean

Clean room and awesome staff

Partner

4/10

Poor

28 May 2026

Luisa

Bed was uncomfortable and mattress is lumpy and with broken springs . Not well maintained, location is not so convenient

Partner

2/10

Poor

25 May 2026

Koroush

Saw a roach on the bathroom counter next to our toothbrush. Havent seen on like this since a middle of nowhere chinese airport hotel 10 years ago. The room in general was not clean..our botton of our feet always grabbed lots of dirt.

Family_with_children

6/10

Pleasant

13 May 2026

Myung

It was a bit nosy at night and early morning (next room, cleaning, talking in front of my room...)

Self

6/10

Pleasant

05 May 2026

Clarissa

Grate place to stay had a good time. But downfalls were the staff at the bar both at the poo and outside the pool were pretty bad. They seemed like they were all having the worst day and like it was a big inconvenience to take your order. There was no conversation so nothing just plain rude pretty much mannerism every day at the bars. Staff at front desk were always lovely though. And as far as wet weather activities at the resort there was none so that was a bit of a joke not even having a games room.

Partner

8/10

Excellent

03 May 2026

Jenny

Beautiful hotel in a great location. Rooms were lovely and clean. The beds were so comfy. The only complaint is the wifi. If you have kids that need wifi, you may want to look at another hotel.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2026

jean luc

Close to promenade,excellent buffet breakfasts, parking spacious,room very quiet

Partner

8/10

Excellent

29 Apr 2026

John

great place to stay with very good amenities
would recommend

10/10

Exceptional

27 Apr 2026

Leigh Patricia

I loved my stay at Novotel it was in an ideal position close to everything I needed the staff so lovely and helpful breakfast was great, and they surprised me with a bottle of wine and cake fir my birthday , such a thoughtful gesture thank you George

Self

10/10

Exceptional

26 Apr 2026

CELIA

I like

Family_with_children

6/10

Pleasant

24 Apr 2026

Tina and Dave

Pretty average hotel, a little shabby, ratings via hotels.com before our visit were a little misleading.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Martin

Nice location, close to everything.

Partner

10/10

Exceptional

19 Apr 2026

Dragos G

Great

10/10

Exceptional

19 Apr 2026

John

Clean, good location

10/10

Exceptional

18 Apr 2026

Corey

Great breakfast’s

Family_with_children

2/10

Poor

18 Apr 2026

Kellie

Great for families not good for business traveler's. Wiggles songs playing full ball to the point there is no way you could make a business phone call in your room. Kids screaming in the pool. They really need to have a side of the hotel they assign for business travellers and a side for families.
2nd and 3rd night they didn’t service the room when it was suppose to be serviced. Also had a mattress protector as a quilt.
Not the best

Self

6/10

Pleasant

17 Apr 2026

Mandeep

Helpful staff, outdated rooms and boring breakfast

Family_with_children

8/10

Excellent

16 Apr 2026

Bao

I requested a microwave but it was not delivered. There was no hair dryer in the room. Besides these two things everything was fine.

Family

8/10

Excellent

15 Apr 2026

Sina

Nice Pool, ol

8/10

Excellent

13 Apr 2026

Amanda

Great pool area. Fantastic location

10/10

Exceptional

10 Apr 2026

Shafakkat

Yes both excellent

Partner

10/10

Exceptional

10 Apr 2026

Lawrence

Friendly staff made us feel welcome.

10/10

Exceptional

07 Apr 2026

Barbara

2nd stay here in 3 weeks. Lovely hotel, staff are lovely and the breakfast is very good.
Very clean, would recommend. Great place for kids with the little beach they have and activities in the holidays

8/10

Excellent

06 Apr 2026

Rayeheh Karimani

The pool is lovely, and also the rooms are in good condition.
However, the room service was not good, although they come for cleaning everyday, they didn’t even bother to vacuuming hair from bathrooms, and also using the same sheets for 4 days, putting a card for not changing them unless requested in the drawers.
The variety of food was average for breakfast, and the drinks of the bar are expensive.

Friends

8/10

Excellent

06 Apr 2026

Maryam

Overall experience was ok

Partner

10/10

Exceptional

21 Mar 2026

Kantesha Rossie-Maree

Great room

10/10

Exceptional

18 Mar 2026

Ranjit

Yes

10/10

Exceptional

16 Mar 2026

Chakravarthi

Spacious, clean and relaxing

Self

10/10

Exceptional

09 Mar 2026

Bojana

The room was spacious and spotless,with great decor and crisp bed sheets.The breakfast buffet was delicious ,with a huge variety of options!The staff were attenrive and went out of their way to ensure that we were comfortable!

Friends

10/10

Exceptional

04 Mar 2026

Jon

Great staff, location, food.
Expedia has this classified as a three star hitel; WAY BETTER!!!
We are staying in three star hotels throughout Australia and this one puts them all to shame. Way to go Novotel Cairns!!!!

Partner

6/10

Pleasant

03 Mar 2026

Julia

Good place to stay while diving the reef. Breakfast is nothing special but keeps you fed. Pool chairs and equipment, beds and general up keep fell short. Chairs really uncomfortable and the bed we had made a crap load of noise. Place was generally clean but lots of hair everywhere for some reason. Rooms are not sound proof - you can hear your neighbours talking or showering. We had a room of kids beside us screaming until 1230 but not the hotels fault on that.

8/10

Excellent

02 Mar 2026

Luma

Yes

Friends

10/10

Exceptional

23 Feb 2026

Rocio Del pilar meneses

Everything was soo nice. Very clean and the reception very nice people. Make us feel really confortable.. but guys you need to get a new afternoon chef.. it was really bad .and ugly plates .it ruin your good reputacion.

Family_with_children

10/10

Exceptional

16 Feb 2026

Mark

Everything was perfect! Had such a great weekend. Totally recommended

Leisure Partner

10/10

Exceptional

03 Feb 2026

Gregory

Very nicely run

Leisure

10/10

Exceptional

03 Feb 2026

Julianne

The staff are all lovely, the hotel had some fun activities for the kids such as the reptile pet show at breakfast and games where they could win free ice cream which my 7 yr old loved. Not to mention the pool was absolutely amazing to swim and play in! My kids spent at least 6 hours on the first day we arrived. Would visit again

Leisure Family_with_children

8/10

Excellent

31 Jan 2026

Kerri

Lovely staff

Leisure Self

8/10

Excellent

29 Jan 2026

Ignazio

Clean room good place

10/10

Exceptional

28 Jan 2026

Anthony

Everything in every way was just excellent

8/10

Excellent

28 Jan 2026

Arlen

It was good. Clean rooms, good service. But noting was “wow”.

10/10

Exceptional

27 Jan 2026

Eang

Everything was good and perfect

8/10

Excellent

27 Jan 2026

Cassim

Room and furniture was dated but clean. Staff was courteous.

Leisure Family

8/10

Excellent

27 Jan 2026

Ali

Room was worn but clean staff were ok

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Anne Julia

Lovely hotel in a good location, close to the esplanade, marina and night markets, cool and inviting when you walk through the doors. Great room with a pool view and a good buffet breakfast. Helpful friendly staff.

10/10

Exceptional

24 Jan 2026

Tina

Staff were great. Perfect location! everything we needed for a last minute getaway

Leisure

10/10

Exceptional

23 Jan 2026

Andreea

Thank you to everyone!
Great holiday!

Leisure Family_with_children

8/10

Excellent

23 Jan 2026

Floyd

The room was clean but still had a noticeable amount of sand on the floor from the previous occupant. Not unexpected for a resort in a beach location but we felt more attention should have been paid to this matter.

Leisure Partner

8/10

Excellent

23 Jan 2026

Hayley Marie

We stayed 5 nights at the Novotel in Cairns. Staff were amazing, housekeeping was exceptional. The buffet breakfast was delicious. The pool loungers need replacing as they are all old and had sagged and you end up feeling the framing cross bars underneath, which was very uncomfortable.

Leisure Family

10/10

Exceptional

22 Jan 2026

Galina

Excellent

Leisure Family

10/10

Exceptional

22 Jan 2026

Thi

The location is good and the staff very friendly
Definitely I will be back

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

BIROL

Awesome customer service. Magnificent property with amazing pool. Great breakfast. Close walking distance to restaurants and shopping centres.

Family_with_children

8/10

Excellent

22 Jan 2026

Naomi

The pool was amazing, I loved the beach with the gradual entry. I loved that they left toys around for the kids to play with. The breakfast, though pricy was great as it was all so tasty and fresh with great variety. We did move to a larger room half way through our stay as 2 adults and two children in a standard room is not a lot of room. The kids had to share a queen bed as they were not able to seperate. Even when we moved to a delux suit with double the room they still had to share a bed only now it was a fold out couch 😂. There was a bigger kitchenette and a much bigger bathroom with a spa plus the table now had 4 chairs instead of two. Yet still only one luggage rack when there was so much space for another one? A comfortable plush chair next to the king bed would have been nice, we had to use a kitchen chair. The delux bathrooms are beautiful but there were spots of mold in the wettest areas in the shower. The bathroom door in the standard room was warped from the wet and paint and wood peeling and swelled at the bottom. That door needs replacing as it got jammed as due to warping does not line up with the lock. My daughter got stuck in there and took me 5 mins with a teaspoon on the lock on the outside to get her out. We were not game to lock it after that. The bathroom door in the delux suit was better quality. We really appreciated the icy cold air conditioning in the common rooms. The turn down service was great and reception staff helpful and friendly. Thanks

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Gustavo

yes

10/10

Exceptional

17 Jan 2026

Jitiksha

Spacious clean rooms ,excellent breakfast except fresh fruits were served very big size so you have to use butter knife to cut into smaller pieces 😀
Has guest laundry.
Within easy walking distance to Reef Terminal and Central City Mall/ station.

Leisure Partner

6/10

Pleasant

14 Jan 2026

Raheel

Room was ok could have done with deep clean. In regards to calling reception was dissappointing no one picked up the call or even called us back. Restaurant staff were amazing i must say and the food of Fiji vibes was fantastic!

Leisure Family_with_children

6/10

Pleasant

12 Jan 2026

Kieran

Friendly staff, decent breakfast and pool but the room was extremely basic with damp patches on the wall curtains in a questionable state and ants (although they did leave us a can of poison). The whole room (deluxe family) in general was tired and in need of some attention. Our 'pool view' ended up being a roof structure, on the positive side the bathroom was more modern and large also having two separate toilets in the room was helpful with kids.

We wouldn't stay again unfortunately

Leisure Family

8/10

Excellent

10 Jan 2026

Abigail

The room Definitely was in rougher condition than we expected. Plus there was an ant infestation apparently that’s a thing all around Cairns though. Great walking distance. The e pool was awesome. Very kid friendly which wasn’t great for our childless selves lol

Leisure Partner

8/10

Excellent

09 Jan 2026

Samantha

The property is not kept up well but the amenities and schedule for the kids is amazing. The pool itself needed cleaning and service. Otherwise, great location and great stay.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Kathrin

Lovely big pool with good drinks & food, especially lunch. Activities for kids in the afternoon were really nice. Breakfast had good choices.
Limited sunchairs around the pool, but I did like the beanbags.
Great location just a short walk from restaurant and shops. Gym is very small and one of the machines did not work properly.
Lovely stay overall.

Leisure Family

4/10

Poor

06 Jan 2026

Navin

I was given a room in the outside building. I think the room number was 126, on the ground floor. I felt deceived because I paid about $400 for the night for Novotel’s brand and the room was no better than a motel room that I could get for less than $150.

Leisure

10/10

Exceptional

05 Jan 2026

Hannah

Great facilities, convenient location, lovely staff!

8/10

Excellent

04 Jan 2026

aaron

All good except for a particular supercilious bar staff member pointing out an ambiguous directional sign. His belittling attitude was unnecessary and tarnished an otherwise great stay. We were celebrating my 60th birthday.

Leisure Partner

8/10

Excellent

04 Jan 2026

ross

Overall it was an enjoyable stay, staff, pool and grounds were all great.
Some rooms have been upgraded but there are areas that are older and a bit dated.
Good location and would rebook

8/10

Excellent

04 Jan 2026

LalithKumar

We had a great experience here. Checked into a room which had lot of sand in it. Reported it and got switched to another cleaner room.
Staff were excellent and very helpful but felt at times there were not enough staff at the front desk. It got crowded quickly at times and had to wait 10-15 mins to get serviced.
Breakfast was exceptionally good. It was a feast.

Leisure Family

6/10

Pleasant

03 Jan 2026

Eden

Rooms outdated and rundown. Pool area was great!

Leisure Family

10/10

Exceptional

02 Jan 2026

James

Overall the hotel is great (especially the pool area). Food and drinks are reasonably priced. Could do with a few more sun loungers around the pool, there does seem to be plenty of room!

Staff on the whole were pretty good aside from the odd grumpy member of staff at the pool bar, it was super busy though so maybe she was just a bit stressed.

Cleaning is OK, a few little things were missed (e.g. shower soap dispenser was not refilled as it ran out on the last day) but pretty clean and tidy otherwise.

Would definitely stay at this hotel again!

Leisure Friends

10/10

Exceptional

30 Dec 2025

Saddam

5th time staying here. Great hotel. Kids love the pool and swim up bar especially. Breakfast is fantastic. The other meals aren’t at the same high standard but there’s plenty of choice elsewhere nearby. Rooms are basic but clean and the hotel staff are fantastic. If you go at Xmas the hotel even has its own elves to deliver presents for kids on Xmas day ;)

Leisure

10/10

Exceptional

29 Dec 2025

Christopher

Staff were all really nice and helpful.
Buffet breakfast was great.
The resort is in a fantastic location and the kids just loved playing in the sand and pool.

Leisure Family

4/10

Poor

29 Dec 2025

Viveke

Poor as location of room near road. Too much sound from adjacent traffic. Water leaking from Ac and cockroaches found in bathroom

8/10

Excellent

29 Dec 2025

Taalei

Great breakfast and parking great swimming pool amazing

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Rituparna

Excellent hotel. Room was spacious and clean. Breakfast was outstanding. The area is conveniently located near the marina with shopping and several dining options.

Leisure Family

10/10

Exceptional

24 Dec 2025

Ana

Loooove it

Partner

8/10

Excellent

20 Dec 2025

Bill

Great facility. Clean rooms.