Name: Pacific Hotel Cairns
Address: The Esplanade & Spence Street, 43 ., Cairns City, 4870, AU

10/10

Exceptional

01 Aug 2026

Ann Marie

I stayed for 5 nights. Very convenient location, spacious, clean room with coffee pods and machine, electric kettle, fridge, nice bathroom with spare toiletries, robes, safe, table and couch, and nice balcony. Did not try the food, but overall had a lovely stay!

10/10

Exceptional

28 Jul 2026

Michael

Great location and views from high floors

8/10

Excellent

28 Jul 2026

Tanya

Great location, comfortable room.

10/10

Exceptional

26 Jul 2026

Ai-Ping

Beautiful hotel right in the centre of Cairns.

2/10

Poor

23 Jul 2026

James

Staff are so rude and unhelpful I already wrote on review on google and Expedia. avoid this place if you want quality and polite staff. room nice enough but not worth the money , breakfast is fair at best, we tried it one time then we ended up having breakfast at the pullman and it was excellent

10/10

Exceptional

19 Jul 2026

Therese

The motel is in a great spot being close to lagoon, lots of restaurants and shopping. The buffet breakfast was great value and the staff were very helpful.

Friends

10/10

Exceptional

17 Jul 2026

Rosemary

Great hotel, large rooms, well located on the Esplanade and near to shops and eateries. Laundry available on every second floor. Bathrobes, pool , restaurant. Easy access, tea and coffee, great bathrooms.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Valda

The room was very spacious with a lovely view, it really could do with a facelift, a bit worn and outdated, as we were there on Saturday night, there was very loud street noise until late, but not other nights. But, the location certainly made up for it! Actually got to see the Cruise Ship Carnival Splendour leaving for its cruise from our room balcony at night and it was quite a spectical to watch. We also had the Buffet breakfast in the hotel every morning which was very reasonable and enjoyable, staff were extremely helpful. We had hired a car, but as you are walking distance to everything, you wouldn't have the need to. 5 minutes walk to the wharf to get the ferry to Green Island, 5 minute walk to the board walk where there is great dining and the indoor market, and a 5 minute walk to The Casino. Would definitely stay again for the affordability and location.

Friends

10/10

Exceptional

11 Jul 2026

Payal

Easy stay, convenient location for taking tours.

Amenities in rooms on 10th floor were much better than 9th floor.

Would recommend the hotel.

6/10

Pleasant

10 Jul 2026

Emma

Property felt very dated and very bare minimum. It was fine but didn’t love it.

Partner

10/10

Exceptional

07 Jul 2026

Gary

Great location. Wonderful staff. Great property. Excellent value.
Buffet breakfast is a good value. Literally surrounded by a vast array of dining choices. Including the hotel’s own restaurant.
Easy walk to train station.

Partner

10/10

Exceptional

04 Jul 2026

Gayathery

Central location

Family_with_children

2/10

Poor

03 Jul 2026

Ben

Suggests parking was available at time of booking, but wasn’t. Had to park 500m away and pay for it. Then walk back to hotel in the rain. I was told by reception that all the parks had been fully booked but big sign NEXT TO RECEPTION states that car parks cannot be booked and it’s first in first served.
Rubbish!

Self

8/10

Excellent

30 Jun 2026

Aref

Very good location and helpful staff nice to stay in.

Partner

10/10

Exceptional

26 Jun 2026

Grace

Room was clean and well kept

Partner

10/10

Exceptional

25 Jun 2026

Deanna

Nice soot

Friends

10/10

Exceptional

23 Jun 2026

Shelley

The staff were very helpful with accommodating my arrival on an early flight. A lovely big and light room!

Self

8/10

Excellent

22 Jun 2026

Michael

.

Partner

6/10

Pleasant

22 Jun 2026

James

good location and all good

Partner

10/10

Exceptional

21 Jun 2026

Aaron

A great sport with a great location

Self

10/10

Exceptional

21 Jun 2026

lynette

On arrival there was a mix up with requested bed preferences. Reception staff were super helpful and rectified happily. Breakfast was very enjoyable and well worth having, the poached eggs were perfect and the staff were very friendly.

Thank you to you all.

Friends

10/10

Exceptional

14 Jun 2026

Claire

Enjoyed our stay. Room was clean and well appointed. Staff lovely. Pool was lovely and you can't beat the buffet breakfast at Bushfires. Will definitely stay again.

Partner

8/10

Excellent

11 Jun 2026

Barbara

Great location. Comfortable clean and friendly staff

Partner

10/10

Exceptional

05 Jun 2026

jodie

Great hotel in a great location

Partner

10/10

Exceptional

15 May 2026

Robyn

pool good. no breakfast.

10/10

Exceptional

09 May 2026

Rob

We had a lovely corner room which was clean and comfy with a grear ciew towards the ocean and over the Esplanade

Friends_and_family Friends

6/10

Pleasant

08 May 2026

Megan

I stayed in a room at the front of the building, on the 4th floor. I didn't need an accessible room, but that is what I got.

The room size was great- it was very spacious. The bed was comfy, and the shower hot.

Being on the 4th floor at the front it was noisy with truck/traffic noise overnight.

The accessible bathroom meant that it was very open, with no shower cubicle. The shower next to the toilet led to a wet toilet seat after the shower. No fan in the bathroom led to a steamy room, where the moisturise settled on every surface, and left a slimy feel to the benchtop and slippery floors. The water also ran out of the bathroom into the entrance of the room.

The staff were very friendly and helpful.

Would I stay again- probably, but I'd ask for a room on a higher floor.

Self

8/10

Excellent

01 May 2026

Waldomiro

Room spacious with balcony. Excellent location.

Self

8/10

Excellent

01 May 2026

Michael

The pool and the sun deck are very convenient
The room is big and comfortable
The windows are simple glass so you ear the road

6/10

Pleasant

25 Apr 2026

Keith

Didnt use the pool. Breakfast wasnt brilliant. We ate on the esplanade
Bathroom was tired, pipes noisy. No extractor fan.
Lock on the room door broke twice. It was replaced after the second time
Room itself was comfy

Partner

10/10

Exceptional

23 Apr 2026

Massimo

We stayed 2 nights in the luxury suite and I recommend it to everyone. Everything is great at this hotel.

Partner

8/10

Excellent

21 Apr 2026

david

Clean room great staff close to amenities

Partner

10/10

Exceptional

20 Apr 2026

Terrence

The Pacific staff who greeted us were friendly, professional and made sure our check in was smooth. One of our party was mobility impaired and the staff went out of their way to assist.

The hotel is in a great location, close to the city, restaurants and the waterfront. The room was really comfortable, very clean & we will be back.

Family

8/10

Excellent

18 Apr 2026

Susan

All good, was a quick stopover.
Accommodation is so close to shops, casino, eateries etc.

Self

10/10

Exceptional

14 Apr 2026

Belinda

Upgraded to a renovated room which was spacious and comfortable. Highly recommend

Partner

10/10

Exceptional

08 Apr 2026

Marcelo

Very comfortable and well located.

8/10

Excellent

27 Mar 2026

Julie

Staff were great and location was good.

Partner

10/10

Exceptional

25 Mar 2026

kim narelle

Great location, great hotel

Partner

10/10

Exceptional

23 Mar 2026

Caitlin

Clean room with all the essentials: coffee, tea, milk, toiletries including toothbrushes & toothpaste. Only criticism is, we had no hand wash. I tried to call reception multiple times to no avail. The staff were very attentive and pleasant upon check in so I was surprised by this.

It’s a short walk from the marina making it the perfect location if visiting the islands. Also a short walk to the CBD, with the night market, restaurants, cafes, supermarket, chemist etc., all a stones throw away.

Would be great if they had a shuttle service to and from the airport for a competitive fixed price as Cairns taxis are expensive.

Family_with_children

8/10

Excellent

20 Mar 2026

Tim

About what you would expect.

Partner

8/10

Excellent

18 Mar 2026

Evan

Great view. Clean room. Helpful and friendly staff. Breakfast was good.

Partner

10/10

Exceptional

12 Mar 2026

Gary

The staff were a great help in our needs working with Expedia.
Super location

Partner

4/10

Poor

09 Mar 2026

sandra

We booked an executive king room - when I went up to the room it was the disabled room - the bathroom had a shower curtain and railings - nothing like what the image was in the picture - tried to change the room but the staff insisted that it was an executive room and if we did not want to stay there we would have to upgrade and extra $80 a night

Partner

10/10

Exceptional

05 Mar 2026

Elaine

The rooms were clean and the staff was helpful and friendly

Self

8/10

Excellent

04 Mar 2026

Diane

It was just fine. No real hotel bar

Partner

8/10

Excellent

02 Mar 2026

Soma

It’s a great location for all travelers. Close to everything. Bus stop and fleet is 5 minster walk. Shops are close by. Hotel is clean and we liked it very much.

Family_with_children

10/10

Exceptional

28 Feb 2026

Sue

Very nice

10/10

Exceptional

27 Feb 2026

Hayden

Friendly check in, room seemed to have been refurbished.

Self

8/10

Excellent

26 Feb 2026

Farhang

ROOMS WERE CLEAN AND ROOMY. STAFF WERE COURTEOUS. BEDS WERE COMFORTABLE.

10/10

Exceptional

12 Feb 2026

Steve

Great room
We would stay again

8/10

Excellent

16 Jan 2026

Claire

Bedroom was spacious and clean. Location is excellent. Bathroom was a bit dated. There is no bar in the hotel but there are plenty of bars and restaurants nearby.

Leisure Partner

8/10

Excellent

16 Jan 2026

Suresh P

Yes nice arrangement.

Leisure Family

10/10

Exceptional

14 Jan 2026

Evelyn

Location was excellent.. close to the wharf,restaurants, shopping, transportation.. good location for tours… breakfast and dinner available at the restaurant with quality food choices.. attentive staff ..very clean and with elevator.

10/10

Exceptional

13 Jan 2026

Johnathon

Amazing location easy to find, plenty of parking, and cleanliness around the premises. We would definitely stay here again in the future.

Leisure Family_with_children

6/10

Pleasant

11 Jan 2026

Asiya

The lights in the bathroom were painfully bright. There was no hand lotion. The tub was peeling and chipped. The lobby smelled musty. Laundry was not free.

Partner

10/10

Exceptional

06 Jan 2026

marian

The balcony made the place

Leisure Partner

8/10

Excellent

04 Jan 2026

bozena

Friendly staff any time

Leisure Family

10/10

Exceptional

30 Dec 2025

Dean

Great location in a quite area, but still very close to the lagoon and various dining areas.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Nusrat

Clean and nice. Location wise very good. Value for money

Family

10/10

Exceptional

25 Dec 2025

Almir

Only we don’t like the door. Very hard to open

Leisure

10/10

Exceptional

22 Dec 2025

Carole

Lovely hotel. Great staff.
Rooms spacious and well equipped .
Hotel near all sites and port for boat trips.

Self

8/10

Excellent

20 Dec 2025

Susanne

The room was just average, after having a beautiful well maintained room during our first stay a couple of years ago, this room was vamped up, but had many run down features, broken mirror, damaged bathroom sink, stains in carpet. Best feature was the bed, which was excellent. Not sure we would book again though.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Angela

Nice clean room ..unfortunately toilet seat very noisy . Reported to receptionist on check out

Leisure Partner

8/10

Excellent

03 Dec 2025

James

The room was clean, comfortable and spacious. Bathroom particularly could use a spruce up but a great hotel.

Partner

6/10

Pleasant

01 Dec 2025

Colin

Bed was as hard as a Tom Cats head.
Staff were very nice though.
Rooms are looking a little tired

Leisure Self

10/10

Exceptional

01 Dec 2025

Chris

Clean and convenient. Nice staff.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Michael

I saw some reviews that made me question my choice to stay here, but we had zero problems (well, the bathtub faucet was slow (shower was fine) but I'm not going to get upset about that). Bathroom was very nice. Main part of room was excellent. We had room 902 and it was a spectacular view of just about everything. I do recommend the better/larger room because you get an excellent lania. We sat there for two or three hours and watched a wedding on the party deck of the Hilton a block away. Later spectacular fireworks (which I'm sure was part of the wedding), followed by birds nesting for the night in the trees of the psrk next door, and then the emergrnce of the five foot wing span fruit bats (who do scream at each other through the night, so if you're a light sleeper bring some ear plugs). One of the prime benefits of staying here is you're one block away from the Green Island tour operators. Green Islsnd is amazing. We did the Seawalk (don a helmet that allows you to breath normal, wear your glasses, keep your head mostly dry, and see reef life). We then went snorkeling and thoroughly enjoyed that. THEN we jumped in the fresh water pool and lounged around for a few hours before getting back on the catamaran to get back to Cairns. At the entrance to the jetty is a restaurant named Dundees (yeah, named after you know who). One of the most extensive menus we've ever seen. Try the Hop Rock (kangsroo you cook on a lava rock at your table), or the Crocodile Rock. We're 66 and 68.

Leisure Partner

8/10

Excellent

30 Nov 2025

Geraldine

The property was nice and clean with good amenities. It was 3.5 star quality as the hotel room is a little dated with the bare essentials.
While there is not much in the hotel itself, the proximity to shops, cafes and restaurants is perfect. Great location to jetty and very central. The pool is fine and the service from all staff was lovely. Comfortable and affordable which is all we needed. Would stay again as it was still nice.

Leisure Family

10/10

Exceptional

27 Nov 2025

Angel

Lovely room, great view to the marina and sea. Excellent location close to marina and many restaurants and the esplanade lagoon!

Partner

10/10

Exceptional

22 Nov 2025

Rosemin

Great hotel walking distance to main areas

8/10

Excellent

21 Nov 2025

Morten

Ok hotell just like You would expect it to be, not great, nothing bad.
We chose it mainly due to the combination of distance to the Reef Terminal, vacancy and ok price.

Leisure Partner

4/10

Poor

19 Nov 2025

Abbie

Could not turn out the lights, the alarm went off in the middle of the night, and despite turning down volume, it went off again. Building feels a bit neglected, and the parking was not safe or protected.

Leisure Partner

4/10

Poor

18 Nov 2025

Brandon

We had a traveler become sick on check-in day, and asked for our room a couple hours early so they could rest. We said any room, even if it wasn’t the type of room we booked, would be fine. The front desk said they would contact housekeeping to expedite a room, but left us waiting nearly two hours before we could check-in, finally giving us a room only about 30 min before the regular check-in time.

I understand we were attempting to check-in early, but I have trouble believing that not a single room in the hotel was ready more that 30 min before their check-in time of 2PM (on a weekday no less). It just seemed like our needs and extenuating circumstances were not prioritized at all.

Leisure Family

10/10

Exceptional

18 Nov 2025

Chris T

Great location, Clean room, Good price!

Self

4/10

Poor

18 Nov 2025

James

Stayed 2 nights hounded from day one about housekeeping and check out

Leisure Family

10/10

Exceptional

15 Nov 2025

sandra

Room was fabulous
Staff great
Clean
Great location

Leisure Partner

8/10

Excellent

14 Nov 2025

Jessica

While most things are walking distance, Pacific is placed in the heart of it all with you only needing to cross the street for the Marina, on the right there’s breakfast, and on the left you have the tour operator office and art gallery. In front you have the scooter rental and the bus stop for your activity pickup is also in front of the building. The room they assigned me faced the car park so there’s no view there but the bathroom was spacious enough and housekeeping came daily.

Business_and_leisure

10/10

Exceptional

13 Nov 2025

Janet

Room was spotless and the staff were always lovely

Leisure Partner

10/10

Exceptional

13 Nov 2025

Ian

Great staff clean room good breakfast no complaints

Leisure Partner

10/10

Exceptional

08 Nov 2025

Simon

Good

6/10

Pleasant

03 Nov 2025

JOEL

Room was okay but smelled heavily of cleaning materials when we checked in. Windows don’t open The hotel feels very tired and needs refurbishing.
Staff were very nice.

I thought our room would ha

Partner

8/10

Excellent

03 Nov 2025

Mary Rose

The room and hotel in general were spotless, and the staff were professional yet friendly. We had many meals in the hotel restaurant ---- each meal was delicious. The servers were charming.

We did find two shortcomings:
1. No stand to place your luggage on.
2. No cupboard in which to store your clothing.

Because there were no luggage stands, your luggage
needed to be placed on counter space that preferably would be used to store clothing, purchases, etc.

Overall, a very pleasant stay.

Leisure Partner

8/10

Excellent

29 Oct 2025

Hiram

Very good location. Close to everything.

Leisure Family

8/10

Excellent

28 Oct 2025

Jorge

Location was great for exploring

Partner

8/10

Excellent

27 Oct 2025

Karen

Stayed here one night. Close to the restaurants easy check-in on and check out. Room was very spacious and bed very comfortable.

10/10

Exceptional

24 Oct 2025

tracy

Everything within walking distance. Stores our bags when we were out on boat for 2 days. Excellent service and location

Leisure Family

10/10

Exceptional

24 Oct 2025

Christopher

This is a wonderful hotel that's within walking distance to shopping, restaurants, bars, the cruise terminal, and so much more. The room was large, the bed was cozy comfortable, and the bathroom was exceptional with standalone shower and huge tub. I'll definitely, GLADLY stay here again!

Leisure Self

10/10

Exceptional

23 Oct 2025

Gregory

What a beautiful hotel! Walkable to shopping AND to the water for tours and the Esplanade is well done !!! Not a complaint

Leisure Family

10/10

Exceptional

22 Oct 2025

Patrick

Great central location. Breakfast option was expensive but there are lots of cheaper places to eat near by.

Partner

10/10

Exceptional

21 Oct 2025

Damian

Excellant place to stay.

10/10

Exceptional

18 Oct 2025

Darla

Room was clean. Excellent location and they held our bags without a problem.

Partner

10/10

Exceptional

15 Oct 2025

Christopher

I needed a clean and comfortable hotel room one night prior to a 7-day dive trip on a liveaboard. Pacific Hotel Cairns delivered nicely! The room was wonderful and the bed was so very comfy. It's located within walking distance to nearly everything.. restaurants, bars, coffee shops, etc. I'll definitely stay here again!

Leisure Self

4/10

Poor

15 Oct 2025

Christopher

Be aware of construction works. Untidy, outdated

This motel was probably one of the worst i have experienced in a long time. Out dated, dirty/stained towels and bed sheets, mould in shower, general untidy. wasnt until i arrvied that i found out construction was going on within the building. Started from as early as 6am drilling into concrete, even though posted that it wouldnt start until 9:30. Went to relax and couldnt even sleep. The hotel should have it stated when booking that construction is happening. Rooms have no soundproofing, private balcony isnt private. Room doors dont soft close so you can hear everyones door slam shut. Noisy hallways. Buffet breakfast not worth the money. Completely ruined my vacation

Self

10/10

Exceptional

14 Oct 2025

Mayssoun

The room was clean and the bed was comfortable and the room service cleaned the room everyday. The location is great no need to hire a car

8/10

Excellent

14 Oct 2025

Eamon

Clean, reception staff helpful. Needs better sound proofing from outside noise. Toilet paper is poor 1 ply?

Business Family

10/10

Exceptional

12 Oct 2025

Margaret

The pool was great. Only they need to check pool towels as they ran out a couple of times.The girls on reception were excellant couldn't enough for you. Would most definitely recommend and stay there again.

Leisure Family

10/10

Exceptional

11 Oct 2025

Walter Klaus

We stayed there 4 nights in an executive suite and found the room very spacious, looked recently renovated. The bathroom was huge with double sinks a walk-in shower and a huge soaker bath that we made use of. Bring your own bath salts or bubble bath, non are supplied. We found the bed comfortable. Our room had a view of the carpark with mountains in the distance which was not great, but it was on the 3rd floor so did not expect much. We just closed the curtains and you wouldn't know. Nice large TV.
We did not try the breakfast but did have dinner at the Brazilian restaurant which did offer a decent discount for hotel residents and was a very nice dinner. The location was very good. The boat marina was just down the road, the Esplanade was right there as was many coffee shops and restaurants of varying types and prices, all within short walking distances. All in all we found it a very pleasant stay.

Partner

10/10

Exceptional

08 Oct 2025

sandra

Excellent location. Very clean. Great staff.

Leisure Partner

8/10

Excellent

06 Oct 2025

Jodi

Handy location!
Two night stay, car did not leave parking all weekend, because of everything we needed or were doing was in easy walking distance.
Disappointed the complimentary bottle of wine on arrival didn’t happen and twin bed request was not recognised, it did get made but not for arrival.

Leisure Friends

10/10

Exceptional

03 Oct 2025

Andrew

Get spot, nice big room and walking distance to the park, shops and cafe

Leisure Partner