Name: Ramada by Wyndham Cairns City Centre
Address: 6 12 Florence Street, Cairns City, 4870, AU

8/10

Excellent

23 Jul 2026

Russell

N/A

8/10

Excellent

20 Jul 2026

Amanda

The breakfast wasn’t very good and the room could do with a good clean.

Friends

6/10

Pleasant

19 Jul 2026

Penelope

Close to Esplanade and easy parking

Self

6/10

Pleasant

17 Jul 2026

Troy

I did like how close it was to the esplanade, walking distance to the restaurant. I found the rooms were very hot, especially it was in winter hate to see summer time. My air conditioning never really worked. Most of the stuff were nice. Would I stay again? Don’t know.

Self

6/10

Pleasant

12 Jul 2026

Audrey

The hotel is under renovation. Staying in a renovated room is a must, the older rooms have a lot of problems and are not worth it.

Self

6/10

Pleasant

10 Jul 2026

Emilie

This place has seen better days. Cracked tiles, a towel holder that was just about to fall off the wall, a sliding door to the terrace that didn't open or close, blinds that were not fully able to be closed - it needs some real maintenance. Other than that the room was clean.

Family_with_children

4/10

Poor

07 Jul 2026

David

The place isnt in very good condition. The door to the bathroom doesnt have a lock. The rooms is not in good shape. There was a cockroach in the bathroom and the hottub was cold.

Family

8/10

Excellent

06 Jul 2026

Patricia

The hotel is in a great location to walk around and very safe. The rooms are large and clean, but the hotel didn’t look like the online pictures.

Family

4/10

Poor

05 Jul 2026

Stephen

Too old needs renovations. WiFi no good. Bathroom squashy not set up well

Family_with_children

10/10

Exceptional

04 Jul 2026

Fiona

Room much bigger than expected and loved the balcony. Great location.

Partner

6/10

Pleasant

03 Jul 2026

Karl

Good size room, bit shabby but clean and comfortable. Very powerful shower which was nice but sprayed all over bathroom floor. Lots of noise from furniture moving upstairs.

Friends

6/10

Pleasant

02 Jul 2026

sandra and john

The room size was generous. The taps and shower head were awkward. Not easy to turn on or off. In general, the property was quite dated. Maintenance required on fan switch. Window shutters let in too much light.

Family_with_children

8/10

Excellent

30 Jun 2026

Dalibor

Staff

Self

2/10

Poor

29 Jun 2026

Leanne

So awful getting disgusting food (I genuinly thought I was gonna get food poisoning, gave me more backpacker hostel vibes than a nice hotel

I will give credit for the pools it’s lowkey very cool

Family

10/10

Exceptional

28 Jun 2026

Sandra

Fantastic place to stay in the heart of Cairns!!
Pool was great and room was clean and spacious. Definitely recommend it!!

Partner

8/10

Excellent

25 Jun 2026

Dalibor

Clean

Self

8/10

Excellent

23 Jun 2026

Glenda

The room was very clean and the cleaning staff were amazing. The location is within easy walking distance of the Esplanade and many pubs and eateries. The Cairns Aquarium and Tomb of the Pharaohs exhibition is directly opposite the Ramada. The room and small TV that we were allocated is dated but are being fully renovated in stages. There are some beautiful new rooms already finished. Glenda Lockley June 2026

Partner

10/10

Exceptional

21 Jun 2026

Tony

Stayed 3 nights for work, it is my usual place, always fantastic.

Self

6/10

Pleasant

18 Jun 2026

Bev

Only stayed 1 night. Everything ok, good for the price.

Partner

8/10

Excellent

13 Jun 2026

Paul

A very good location with the aquarium 50 metres away and the RSL 4 minutes walking time.
Getting a bit dated but still a comfortable stay

Partner

6/10

Pleasant

10 Jun 2026

Jay

Really tired building and bathrooms, even after Reno. The outside has limited acess due to rotting stairs. Staff no helpful and limited parking onsite.

Self

10/10

Exceptional

10 Jun 2026

Virginia

The reception was amazingly friendly and helpful. They lent us 2 giant golf umbrellas and pool towels to take on our reef cruise. The room had no view, but we weren’t there to look out the window. The Esplanade was just a block away and the mall with many shops for things we fortjust a brief walk.

Partner

6/10

Pleasant

09 Jun 2026

Wayne

The portico over the main entrance was rotting and falling apart.New locks had been fitted on the room doors but they were all on an lean and the main door was damaged and could very easily be broken into .An upgrade of rooms is badly needed.staff were great and best feature was the location

Partner

6/10

Pleasant

06 Jun 2026

Peter

Reasonable accommodation. Difficulties with navigating luggage trolley to the lift when you have to go up stairs. Underground car parking limited. Rooms need a little TLC. Difficulty having a bath in a tub with no bath plug!!
Staff excellent

Partner

4/10

Poor

04 Jun 2026

Catharine

Property currently being renovated and we scored a room not yet renovated and yes it really needs it - rotten timber in bathroom door frame; no grate in basin outlet, fan noisy, timber louvres in windows missing and let a lot of light in; shower frame over bath leaks all over floor; toilet seat hinge broken, fridge base rotten so fridge very rocky. Room smelled strongly of bleach; TV wouldn't work and on investigation found aerial connection out of socket. Also no compendium in room and no wifi info given when checking in - had to go to reception to enquire. AC worked well (newish); bed hard, pillows like sacks of potatoes, but good quality linen. Parking very limited and tight if you have a 4 wheel drive. Pool recently refurbished looks nice but why put sand under the lounges - result: sand in the spa!
The only good things going for this establishment are the price and location. We have been told some rooms have been renovated but I'm not sure if they are the same price as the one we stayed in. Will only stay here again if we can score one of the refubed rooms at a good price.

Friends_and_family Friends

2/10

Poor

03 Jun 2026

Melissa

Dirty rooms, hair everywhere. Sheets had stains. Walls had stains.

6/10

Pleasant

30 May 2026

Ivan

mould and rotten timber in bathroom all else good

6/10

Pleasant

27 May 2026

King

The shower was very bad.
Hot water took 10 minutes to get hot each time I showered .
The water from the shower head was like a hose.
No sprinkles at all.

Business Self

10/10

Exceptional

24 May 2026

steven

I stayed there before so knew it was great, close to everything big rooms.

Self

8/10

Excellent

24 May 2026

Angela

Very clean room, good water pressure in the shower, good hot water, mattress was nice and firm (not saggy or uneven), parking was a bit tight out front, check in and out was quick and easy, good location to eaaily walk to the beach and restaurants, driveway easy to access from the road,

Partner

10/10

Exceptional

23 May 2026

Smitha vedamurthy

Room was very specious and well illuminated and staff were friendly too .
If microwave was provided it would be more helpful

Partner

10/10

Exceptional

22 May 2026

Neil

A bit dated, but as budget accommodation quite satisfactory 🤗

8/10

Excellent

22 May 2026

Janelle

Staff was very helpful and accommodating.

Partner

6/10

Pleasant

18 May 2026

Sam

Budget friendly hotel, requires some serious maintenance, shower leaks badly. Other than that not a bad stay.

Self

8/10

Excellent

17 May 2026

Tamara

Easy Checkin. Room had everything we needed. Comfy bed. Bathroom quite outdated. Location was great!

8/10

Excellent

16 May 2026

Chris

Nice hotel. Great staff. The Wi-fi in the room wouldn't work. You had to sit outside to connect.

8/10

Excellent

14 May 2026

JANE

Great location, easy to walk to the Esplanade which has a lot of restaurants and bars and across from the aquarium
The room we got appeared to have been recently renovated and had an outdoor seating area for us to use which was great
The downside was the Internet access was very hit and miss, but that could have been due to the location of the room #201
which was far from the reception
The bathroom door stuck on the floor so had to be lifted to open and close to avoid a very loud squeak
Initially we were offered a ground floor room, which was level with the parking, so if you wanted to use the outdoor seating it was directly in front of parked cars, get the 2nd floor if this is an issue for you
The pool looked nice, but the weather wasn't the best so we didn't use it
Overall would recommend

Partner

8/10

Excellent

08 May 2026

Jaclyn

The pool area is great. Did not find it very clean. Front desk staff were super kind and helpful. Comfortable beds. Shutters don’t 100 percent close so kinda bright.

Self

10/10

Exceptional

07 May 2026

Graham

Room smelled a bit mouldy

Partner

4/10

Poor

27 Apr 2026

Mohammed Hafizul

Very outdated rooms . Could do with renovations.

Partner

8/10

Excellent

23 Apr 2026

Michael

Loved our stay here - older property but kept nicely. Close to everything

Partner

6/10

Pleasant

22 Apr 2026

Gregory

Rooms are looking old.

6/10

Pleasant

22 Apr 2026

Lauren

I've stayed here several times. This experience was one of the better ones. Pool is finally finished which looks lovely. Staff as always were lovely. Just a bit dated & basic but otherwise ok

Self

6/10

Pleasant

21 Apr 2026

Russell

Airconditioning was working but not all features on the AC worked.

Self

6/10

Pleasant

12 Apr 2026

Glen

The hotel is aged and somewhat dilapidated and in need of renovation. Seemed clear that minimal funds were being spent on maintenance. But the room was clean and the staff were nice. Central location is good.

Family_with_children

10/10

Exceptional

03 Apr 2026

Stephen

Great refurbished room on ground floor.

Business

4/10

Poor

30 Mar 2026

Robert

Run down. No maintenance cleaning. Stairs and walkways grotty. Stair handrails worn out and disgusting. Walls falling apart. New door locks look to have been installed by a child. Cockroach on the wall last night. Knobs falling off the shower wall. Wierd large piece of half painted piece of clear plexiglass nailed to one of the walls in the room. When arrived last night, rubbish all over ground around overflowing bin in middle of lot. I booked a \"king bed\". It was two box spring mattresses pushed together with no mattress on top. The floor or a piece of plywood would have been more comfortable. Typical Cairns tourist dive. All the business owners complain about lower tourism rates, but offer really crap accommodation. I've lived in America, where Ramada (same red sign and logo) is a higher end hotel chain. This isn't it. Need another night tonight, but will book elsewhere.

Self

6/10

Pleasant

19 Mar 2026

Paul

the rooms were due an upgrade

Business

6/10

Pleasant

18 Mar 2026

Jacob

It is an ok hotel. Well priced, clean, and withing easy walking distance to many local necessities, ie Restaurants, clubs, local pool, shops etc.

Self

4/10

Poor

17 Mar 2026

Michelle

Advertised as sound proof room, it definitely wasn’t I could hear people next door dragging their chairs as well as cars outside . Aircon needs updating so load when running and also the fans need replacing for the same reason . Bathroom very small and needs updating.

Partner

10/10

Exceptional

12 Mar 2026

Ianne

A larger desk with 2 chairs would work better for us..
Where are the 'business facilities' located?

Partner

4/10

Poor

10 Mar 2026

Sandra

The toilet was leaking and there was water everywhere in the bathroom. All the taps dripped constantly. The air out of the air conditioner smelt like mold.

Partner

10/10

Exceptional

06 Mar 2026

Debra

Regular stop over for me. Rooms are clean, staff are helpful and polite. Close to the main hub of shops. Free off street parking is a bonus.

Self

10/10

Exceptional

05 Mar 2026

Tony

Perfect spot

Self

8/10

Excellent

04 Mar 2026

DEREK

Handy to Airport. Plenty of food options.

8/10

Excellent

26 Feb 2026

derek

Staff were very friendly and helpful, I left my book in the room and they saved it for till I could get back to collect. Thanks

10/10

Exceptional

18 Feb 2026

Geof

Clean room and helpful staff

Friends_and_family Family

4/10

Poor

26 Jan 2026

Ralph

Very disappointed no wifi access
Wifi worked in the office but not in room

Leisure Partner

6/10

Pleasant

02 Jan 2026

Xiaozhao

The hotel is little aged but ok to stay. We found some bugs on the floor. Location is convenient, close to major attractions.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Bob

Our room had not long been refurbished and was very clean with all amenities.

The staff were excellent

Partner

6/10

Pleasant

01 Jan 2026

Monika

Location is good, but the hotel needs a serious upgrade. Sad to see the front lobby area looking so shabby. Rooms are dated. Pool area looks like it was recently done is nice. Would not book it again if it remains in the current state.

8/10

Excellent

01 Jan 2026

Colleen

Old but clean and spacious
It’s in the process of being renovated I think

Leisure

8/10

Excellent

27 Dec 2025

Guangde

We booked a two-bed room but were assigned a one-bed room; the front desk resolved this quickly. The room was clean but the facilities are dated. There was also confusion about breakfast being included. The location is convenient.

Leisure Family

6/10

Pleasant

23 Dec 2025

James

Staff very friendly, convenient central location. Property and room very tired and in need of some urgent attention. The bed was clean and comfortable. The room was spacious with lots of potential. A good size bath but again very tired. The bedroom has timber shutter blinds instead of curtains which doesn’t block out light, the walls not soundproof at all, hearing all street noises and the neighbouring rooms every move. The fridge broken and a towel left stuffed in it, a nail sticking up from the tiles where the rubber door stop used to be. I wouldn’t stay here again unless it was refurbished.

Partner

6/10

Pleasant

08 Dec 2025

Stephen

Property is abit tired, great location, Staff were friendly

Business Self

6/10

Pleasant

25 Nov 2025

Kenneth

Pool not accessible as it was under repair . Rooms good, but the website should alert people to the lack of a pool.

Leisure

4/10

Poor

17 Nov 2025

Rebecca

There are no warnings or advice on the booking platform that this accommodation is undergoing significant renovations to the pool area with temporary fencing and hi-vis and mess everywhere. It looked like an absolute dive and was not worth the money paid. The bathroom tap dripped the entire time, needing to shut every door to drown out the sound.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Alejandro

Everyone was great! Room perfect

4/10

Poor

15 Nov 2025

Lance

1. No phone. No way to talk to front desk from room.
2. Poor lighting. One small light for the entire room.
3. No dresser. Used suitcase in lieu of drawers.
4. Shutters closed, then opened slightly, so no privacy.
5. Bed was hard/uncomfortable. Felt like a box spring.
6. Commercial tile floor in bedroom.
7. Toilet water will hit your rear if you flush while sitting.
8. Hotel floors are split level - bags must be carried.
9. Thins walls. Can easily hear neighbors.
10. Bath handle did not work. Only shower.
11. Bathtub unusually high making it hard to get in and out.
12. Two night stand lights were too dim for reading.
13. No light/lamp on desk.
14. The TV was almost as small as my laptop screen.
15. TV channels very limited.
16. Nicely located to the Esplanade.
17. Hotel front desk staff very helpful and kind.

Self

10/10

Exceptional

15 Nov 2025

Allan

Room was the cleanest we've stayed in. The welcome staff are wonderful. Extremely helpful.

Partner

10/10

Exceptional

14 Nov 2025

Santosh

Excellent value, great staff (Max, Benjamin and the lady), close to many dining options and other activities

4/10

Poor

12 Nov 2025

Anthony

Air con broken first room. 2nd room great but two noisy people sat outside my room talking until 1 am. Not staff’s fault. Property looks old and dirty throughout.

Business Self

6/10

Pleasant

11 Nov 2025

Vincent

Good location, rooms are nice.
Hotel is under going a big renovation.
Will be great when finished.

Business_and_leisure Self

8/10

Excellent

10 Nov 2025

Anjana

The room was okay. All things were okay. Could’ve had a bottle of water though

Leisure Self

4/10

Poor

08 Nov 2025

Jianping

The room was not clean. Has cockroaches in the room.

10/10

Exceptional

07 Nov 2025

Maria

We hebben geen gebruik gemaakt van het ontbijt. Was iets te vroeg voor ons

10/10

Exceptional

01 Nov 2025

Audrey

The motel is being refurbished so looks a little tired at the moment but it had a comfortable bed, excellent shower and Sarah from reception was friendly and efficient. Location is perfect too, within waling distance of everything we wanted to do.

Leisure Family

4/10

Poor

23 Oct 2025

michelle

Not what I expected. This was a 3 night stop in a 3 week itinerary with other stops only 1 or 2 nights. Therefore we expected a hotel with drycleaning. Drycleaning was listed as one of their amenities. They only had a selfservice washer/dryer .... not how I wanted to spend our day

Partner

8/10

Excellent

22 Oct 2025

Winston

Staff is friendly and helpful. Convenient and walking distance to heart of town. Plenty of dining options and close to big supermarket like Woolworths. Easy free parking at the hotel. Only 10 minutes' drive from the airport.

Leisure Partner

2/10

Poor

22 Oct 2025

Paul

Very second class

Business

10/10

Exceptional

21 Oct 2025

Simon

It is a decent hotel at a decent price.

Business Self

10/10

Exceptional

20 Oct 2025

Sudeep

Great value for money. Convenient location. Staff courteous, helpful. Spacious rooms. It had everything, I needed

Leisure Self

8/10

Excellent

19 Oct 2025

Simone

Room was clean and had good cooling.
missed having a pool, but hopefully its completed soon!

8/10

Excellent

18 Oct 2025

june

Clean room but a little tired. I can say the renovations will be great when completed.

10/10

Exceptional

17 Oct 2025

ELAINE

Front staff friendly think when renovations complete will be well worth the stay. All staff were friendly including the domestic staff
.

Business Self

10/10

Exceptional

16 Oct 2025

Karen

Convenient, comfy & clean

6/10

Pleasant

14 Oct 2025

Donna

Airconditioner only set at a certain temperature. Cannot alter. Have to basically step over toilet to get into shower. Saftey hazzard. But staff were lovely

Leisure Self

6/10

Pleasant

12 Oct 2025

Lauren

Before I say anything the staff were all lovely BUT when you pay to stay in a place with a pool & parking you expect a pool & parking. Pool & carpark are under renovation so this should be disclosed prior to booking. There is no pool & very limited parking expect if you have an 4WD or SUV. Everything else was average. Cockroach in the bathroom. Cracked tub. No Netflix. One wall light for the entire unit so you can't see anything at night & the A/c just blew sub par room temp air. Wouldn't stay again for the price I paid

Leisure Self

8/10

Excellent

11 Oct 2025

francesca

The room had lots of space, which was excellent for relaxing, and the bed was very comfortable. The room fan controls appeared to not be working - either on or off - and it was very loud, which wasn't great. The aircon was old and noisy, but did the trick.

Leisure

10/10

Exceptional

10 Oct 2025

Frank

Friendly staff, tidy rooms & good facilities

Business_and_leisure Self

4/10

Poor

01 Oct 2025

Christine

Not a Wheelchair friendly hotel, Room was shocking NO Telephone in the room, bedroom tiles were stained in a few places looked like some chemical stains, Bathroom floor had small HOLES in the tiles, and the BATHTUB had CRACKS in numerous places where you need to stand to have a shower the bathtub had impressions of a a mat that might have been used in the past as well the bathtub had yellow stains because of the age of the tub, one of our WORST experences in a hotel

6/10

Pleasant

29 Sep 2025

Thomas

Excellent location. Property being renovated probably will be good once complete. I like older original accomodation, however felt like too many dodgy maintenance, DIY type of workmanship

Staff are friendly

Leisure Family

10/10

Exceptional

23 Sep 2025

Sarah

Lovely staff, clean, good location

Leisure Self

6/10

Pleasant

22 Sep 2025

David

Property was OK overall. Lots of construction currently so dirty and noisy. People above us were moving furniture all night two nights in a row. I did not understand how they had the energy.

The staff was GREAT!!! Friendly and willing to cut up and have some fun with customers.

6/10

Pleasant

21 Sep 2025

Damien

It had a colonial stlye look about it and it was in a convenientlocation. Room amenities could do with a work over.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Marshall

Great location

Leisure Partner

6/10

Pleasant

13 Sep 2025

Heather

You can hear the people in the room next to you and above you walking around and what they're doing at night and it wasn't because those occupants were being deliberately loud. Didn't sleep much the entire stay.

Leisure Self

2/10

Poor

12 Sep 2025

Somayeh

Very old place. Shower head was dead, couldn't shower without water splashing everywhere or without holding with one hand. Uncomfortable outdoor furniture used insiden. Pillow covers were mouldy. Unfortunately witnessed cockroaches walking around at night. Over priced for the super poor quality.

Leisure Family

6/10

Pleasant

09 Sep 2025

Sue

Room was in poor state. Towels had holes in them, fridge had no shelfing, aircon vent and fans were filthy.

Leisure Partner

2/10

Poor

09 Sep 2025

grant

Convenient
But rooms are in terrible shape 110 . Everthing felt dirty , stale and in poor condition.
A/c unit was growing mold and hadnt been cleaned
Shower mouldy and broken tiles . Tap heads well past use by date
Overall a very poor stay

Business Self