Name: Cairns Harbourside Hotel
Address: The Esplanade, 209-217, Cairns City, 4870, AU

10/10

Exceptional

05 Aug 2026

Justin

We really enjoyed our stay! We had easy access to so many places, and the view was wonderful from our room. Bed was comfortable but the room definitely needs some updating. The bathroom made a lot of loud noises. We also enjoyed the food at breakfast and in room service. Overall we definitely would recommend staying here!

8/10

Excellent

04 Aug 2026

Hiroyuki

Ocean view room was nice.

6/10

Pleasant

30 Jul 2026

wayne lyndsay

Noisy rooms should be more shuttles to city centres

10/10

Exceptional

29 Jul 2026

HELGE

Had great ocean view. The staff were very friendly and helped with booking tours and providing advice.

10/10

Exceptional

29 Jul 2026

Karen

Staff was really friendly. Great views of the bay. Good variety for breakfast. Rooms comfortable.

10/10

Exceptional

25 Jul 2026

David

Great room, bar area/pool
close to promenade, 10-15 minutes walk to center and harbour area.
Staff friendly and helpful

10/10

Exceptional

23 Jul 2026

Venkataraman

Great location, friendly and helpful staff, beautiful view and an overall great experience!

10/10

Exceptional

20 Jul 2026

Deejay

Amazing view especially if you have an ocean side view. Very handy with the cafe downstairs. Room was clean.

Partner

10/10

Exceptional

18 Jul 2026

Shu Han Emily

Spacious room with beautiful view. Walking distance to Cairns CBD. Very friendly staffs.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Jill

Lovely hotel located walking distance to downtown and near the water. Clean rooms and very convenient. Staff was awesome and laundry was charged by the bag rather than the piece which helped us tremendously!! Highly recommend.

8/10

Excellent

13 Jul 2026

Debra Joy

The staff and location was amazing. The room let the place down a little. Well due for a make over. Bathroom was satisfactory. But I won’t let that ruin a great place to stay. Pool maybe should be heated this time a year.
Wouldn’t hesitate to recommend to others. We had a lovely time
Thankyou

Family_with_children

10/10

Exceptional

12 Jul 2026

Gunchool

All good location, room conditions and staff

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Melissa Marina

Staff was super friendly and helpful. Property was well maintained and beautiful. Location was amazing and accommodating, 10 minute walk on the Esplanade to the night market, marina, lagoon, restaurants, and local shops. Overall amazing experience! Great food, atmosphere and excellent for kids!

Family_with_children

8/10

Excellent

10 Jul 2026

Marcus John

Help from staff

8/10

Excellent

08 Jul 2026

Sophie

It’s a nice hotel - a bit out of town which can make it inconvenient for trips into the CBD - but on the other hand it is quite nice to be away from the city as cairns can be a little intense/ confronting at night - particularly for families.

Family_with_children

6/10

Pleasant

07 Jul 2026

Damian

Breakfast was very average. Mainly the same things on everyday. Had to wait for the staff to cook more as the buffet was empty.
The rooms are little run down and need a facelift.
The lift need a serve and it makes lot of jamming noise.
It is only a 3 class hotel.
Staff were friendly and tried to happy you as they could.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Kanika

Had a great stay at the place, room was nice, bathrooms though could do with some renovations. Very helpful staff and great breakfast, would definitely stay again. Thank you

Family_with_children

8/10

Excellent

06 Jul 2026

Hing

The hotel is a bit dated. Front desk service was good. Location is good.

2/10

Poor

05 Jul 2026

Anjelika

We stayed here one week and room tidy each day was terrible - the only 2 teaspoons were never cleaned which was gross. Lack of amenities, no cutlery only 2 glasses which they never cleaned for 7 days. The bed wasn’t even tidied up - my 11 year old does a better job fixing his bed each morning at home. I had a swimsuit go missing during laundry service and they never checked the laundry to return it. I received some other guy’s huge pair of jocks instead and returned those to front desk.
I had an expensive Louis Vuitton bag go missing and they never checked or looked for it - I did a police report and even the detective said the hotel’s response was appalling and she followed up on this on my behalf. There are no amenities to prepare or even eat take away but the hotel menu is awful - just full of chips and no healthy options. Honestly, we’ll never stay here again.
The only good thing was the onsite parking which is free.

Family_with_children

10/10

Exceptional

05 Jul 2026

Erasmo

Good location

Partner

8/10

Excellent

04 Jul 2026

tara

Clean and comfortable beds! Good buffet breakfast. Found the pool a bit too cold

Family

6/10

Pleasant

02 Jul 2026

Rachael

Rooms could do with updating, money has been spent on dining room, bar and swimming area which look great. Rooms and bathroom tired although a good size.
If you can afford to get a sea view room do it- it makes a huge difference rather than looking over the car park.
The hospital is a stones throw away so expect plenty of ambiance sirens.
Average hotel.

Family_with_children

10/10

Exceptional

02 Jul 2026

Edward

Harbourside Hotel is directly across the street from the beautiful (waterfront) esplanade, which we walked each night of our stay. Richard at the front desk was very welcoming and provided helpful dining suggestions. The breakfast buffet has a good selection of food options.

Partner

10/10

Exceptional

30 Jun 2026

Eamon

The staff were very friendly and helpful, the room was clean and spacious the bed was very comfortable.

Family

10/10

Exceptional

28 Jun 2026

Adrian

The stay was good! Big thanks to all the staff.

Family

6/10

Pleasant

28 Jun 2026

Peter McNab

We felt the room and facilities were adequate for a night stay, but were surprised the 'spa' pool was not heated, which may be fine in the summer but not what we expected. The restaurant was adequate but limited. The outlook from our room was lovely.

10/10

Exceptional

26 Jun 2026

Jo-Ella

The property was nice and clean. The staff was very helpful with restaurants, taxis and suitcase storage

Friends

10/10

Exceptional

24 Jun 2026

Carlos

Thanks for a wonderful stay

Self

4/10

Poor

23 Jun 2026

Sheila

The hotel is behind in their maintenance jobs. The bathroom faucet never stopped dripping and the sliding door to the balcony couldn’t open. I called the desk downstairs twice for someone to come to my room to fix the jammed lock. They couldn’t fix it so I just left the door unlocked.
I injured my left hip and I’m still dealing with the pain of inflammation. I may have see my doctor when I get back home. The door to my room on the second floor was very hard to open. When I turned the handle, the door would open about six to eight inches. With my whole body I had to slam my left hip against the door and still could barely open it. As a result, I am experiencing extreme pain in my left hip area and at times it’s hard to walk or carry my baggage or my purse.

Self

10/10

Exceptional

23 Jun 2026

robyn wendy

One was allowed to smoke outside the hotel, but NO Ashtrays provided and i think rather than people dropping buts, why don't they provide Ashtrays and bins.

2/10

Poor

21 Jun 2026

Qiyan

checked out because it was so dirty and smelled bad.

Self

10/10

Exceptional

20 Jun 2026

Catherine

Excellent location, friendly, helpful staff

10/10

Exceptional

20 Jun 2026

Sheila

I found that the amenities needed maintenance. The bathroom faucet was dripping. The lock on the balcony sliding door was broken. I had to call for help in opening the door twice. Finally, we just left the door unlocked.

Self

8/10

Excellent

18 Jun 2026

Kathryn

Great location. Only 15min walk from the city. Perfect for solo travellers who prefer to be away from the hustle and busyness of family/ common areas. Stunning view from balcony and nice walkways along the esplanade. Room was clean, bed was comfy and the pillows were the best I've had in any accom anywhere I've travelled. My room had a door into the next room & this meant it was noisy when kids were staying next door. The food was a bit on the pricey side for what it was. But overall I enjoyed my stay, the staff were friendly & helpful and I would recommend this to family and friends

Self

8/10

Excellent

17 Jun 2026

Lesley

Good location

Partner

8/10

Excellent

15 Jun 2026

Elise

Older hotel that has been nicely refurbished. Bathrooms an older style still but we had a bath ! Lovely location on the waterfront, close enough to the centre to walk for restaurants etc but far enough down to be nice and quiet at night. Very clean, friendly helpful staff, would recommend it highly .

10/10

Exceptional

13 Jun 2026

Jean-Noel

Harbourside hotel is a great hotel near the Esplanade.
The room was modern, spacious and comfortable. and there is a small balcony. Everything was clean.
From the hotel you can walk to the Esplanade and anywhere in the centre.

The food in the bar was fine. Great local beer!

Partner

8/10

Excellent

13 Jun 2026

Martina

The view

Self

6/10

Pleasant

12 Jun 2026

ASHIQUR

I recently stayed at the Cairns Harbourside Hotel and overall had a very pleasant experience. The property was clean, well maintained, and conveniently located close to the Esplanade and other local amenities, making it a good base for exploring Cairns.

The furnishings and décor inside the room felt somewhat dated and could benefit from a refresh. However, the room was comfortable and clean, which is ultimately what matters most.

One of the highlights of the stay was the staff. Every member of the team was friendly, professional, and extremely helpful, providing excellent customer service throughout our visit.

The breakfast offered a decent variety of options, but the food itself was fairly average in terms of taste. We also tried the pizza for dinner, which was acceptable but nothing particularly memorable. On the other hand, the piña colada dessert was outstanding and easily the best item we tried from the restaurant.

Overall, we were very happy with our stay and would highly recommend Cairns Harbourside Hotel, particularly for families looking for a clean, comfortable, and conveniently located place to stay in Cairns.

Family_with_children

8/10

Excellent

09 Jun 2026

Sheila

We actually had an issue with getting our room cleaned which was frustrating. No face cloths and the restaurant in the hotel is very pricey. We walked a mile to get food when we had time. The kids loved the pool

Family_with_children

10/10

Exceptional

09 Jun 2026

Nathan

The hotel was located a short walk from the main hub of entertainment and the marina. We were able to walk to everything but still have a quiet evening.

8/10

Excellent

06 Jun 2026

Russell

Good location with great view from balcony. Comfy bed. Roomy

Partner

10/10

Exceptional

17 May 2026

Liping

Everything is good about the hotel but the location is not very convenient. It takes about 30 minutes walk to the reef boat ports and 20 minutes to the downtown.

8/10

Excellent

16 May 2026

Mark Andrew

Breakfast was very good and if you were a big breakfast person you would struggle to eat what was on offer and it was fresh

Partner

10/10

Exceptional

12 May 2026

Tania

Was great for a little stay away

Partner

4/10

Poor

09 May 2026

Theresa

Cockroach in room

Partner

8/10

Excellent

09 May 2026

Carol

The hotel seemed to be a high-end hotel which had fallen on harder times. In one room, neither of the bedside lights on one side worked. The handyman tried several different bulbs, but said the problem needed an electrician. (No idea if one was ever called - the lights were not fixed while we were there.)
In our next room, the led light of one of the bedside lights did not work. (Each bed had a traditional bedside light and below it a flexible led light.)
Lampshades were old and cracked on the more traditional bedside lights.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Helen

Nice breakfast lovely staff great communal areas, bathroom a bit dated but functional and large rooms very comfy bed

Family

6/10

Pleasant

03 May 2026

Patricia A

The hotel is quite tired and a little run down. The cleaning wasn't very good, the bathroom floor was a bit sticky and the doors and walls were quite grimy. There's not enough lighting which made reading difficult. The breakfast was very good and varied. The staff were friendly and helpful with any enquiries. The pool temperature was a little cold and could've done with 4-5 degrees higher and the spa way too cold.

Self

10/10

Exceptional

01 May 2026

Laura

Nice stay, staff are very nice

10/10

Exceptional

30 Apr 2026

Kenneth Francis Neil

It was great.

Self

2/10

Poor

30 Apr 2026

Michelle

I paid a premium rate for a room that was in a state of disrepair. I booked the premium sea view double room. I filled in the check in andadvised te breakfast card had been filled in by the previous guest and the fridge had a terrible smell when it was opened. The hotel manager called me the following day and offered me a courtesy buffet breakfast. The buffet breakfast was terrible. The bacon was rubbery and dry, we closed the lid of the scrambled eggs straight away as they presented so badly. The juice was watered down and both the coffee machine and the coffee in a flask was undrinkable. We stuck with fruit toast and tea. The server looked like she had been crying. The next day I paid for a coffee in the bar area. A different server took my order, I paid and then she disappeared for 20 minutes. I was left sitting alone in the bar waiting for my coffee. She later returned and noticed me sitting there and made my coffee and told me she forgot.
Throughout my three night stay, further maintenance was reported. The air con was leaking, I received a return email to say that maintenance would attend. I then discovered that the shower head would not stay up along with several other maintenance items reported in the same email. The shower head was replaced by maintenance without us approving access or being notified that they were attending. I notified the hotel manager but received no reply. I am very disappointed that this room was available to book as it was in such a state

10/10

Exceptional

26 Apr 2026

Alan

We didnt have breakfast,

10/10

Exceptional

23 Apr 2026

David

Everything was great for the price per day we paid. Looks like on of the older original hotels in Caitns but well cared for and kept. Lovely stay and one of the best ocean views from the 6th floor

Partner

10/10

Exceptional

22 Apr 2026

Angela

Unfortunately, it was a very quick overnight visit arriving late and leaving early. I had no chance to use the pool that looked particularly inviting in the morning. The choice of breakfast was good. My room was clean and airy with all the expected amenities.

Self

10/10

Exceptional

22 Apr 2026

Rhonda

We had a great stay! My only complaint is the lack of variety in the breakfast buffet. We only stayed 4 days, and it was the same stuff every morning 😞 other than that, it was an awesome stay! Great location, great pool and awesome staff!

Partner

8/10

Excellent

19 Apr 2026

Holly

Great location; very close to the beach, several restaurants and shopping.
The rooms are are very clean, but note they are not large; little to no space for storing clothes, we left ours in suitcases on the floor. There is a kettle, tea and instant coffee which is nice, as well as mugs and wine glasses and a fridge.

Partner

10/10

Exceptional

19 Apr 2026

Eamon

The room was spotless and the bed was very comfortable.
The view from the room was awesome.
The food menu was very limited and in my opinion very expensive.
Drinks were also expensive.
The pool looks great and there were plenty of people swimming and lounging around the pool.

10/10

Exceptional

19 Apr 2026

Lutfur

A pleasant stay at the hotel. Helpful staff. Very well maintained property.

Partner

8/10

Excellent

15 Apr 2026

Jun

It is great

8/10

Excellent

10 Apr 2026

amy

Property along the Esplanade but almost 2 miles from the Marina and shopping. Fitness facility is OFFSITE and a 10 minute walk. Rooms are very basic, although good size. Tubs (showers) are very difficult to get in and out and the faucets dripped constantly

Self

10/10

Exceptional

09 Apr 2026

Rejieli

Great

Partner

8/10

Excellent

07 Apr 2026

Paula

Re-furbished bedroom with ample space and balcony overlooking the esplanade so ocean view. The bathroom and tiles always gives away the age of the property. The bathroom sink did have a large crack in it. Shower was really powerful with instant hot water. Room climate control was on the cool side. Opening the door onto the balcony does switch it off. Bar and restaurant on ground floor so very convenient for a late arrival. Plenty of choice for the breakfast buffet.

Self

4/10

Poor

06 Apr 2026

John

Friendly welcoming staff, very dated room and bathroom

Partner

10/10

Exceptional

05 Apr 2026

DHEERAJ

Nice location to spend time with family and closer to local attractions. Shuttle is the only thing could be provided on more frequency would be way better.

Family_with_children

8/10

Excellent

05 Apr 2026

Sung D.

We didn't get to try the breakfast nor pool side.

8/10

Excellent

03 Apr 2026

Jeff

Staff was very friendly

10/10

Exceptional

02 Apr 2026

Jon

The staff were beyond helpful and the facilities were first rate. The breakfast restaurant was very good, though we did not avail ourselves of their breakfast buffet.

Partner

8/10

Excellent

25 Mar 2026

Carol

The were two curtain tracks in the first room we stayed at, but only one fabric curtain. This was not a problem on the first night (although it is nice when curtain tracks overlap so there is not a gap where the curtains meet). On the second night, it was a problem as several very bright bursts of light came through the curtains throughout the night - bright enough to wake me up when I had dozed off.
In our second room, there were two curtains - one made of blockout fabric and one sheer. A much better arrangement.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Anne

Faucet in bathroom dripped all of the time.

Friends

6/10

Pleasant

22 Mar 2026

Joe

Nice location to the airport.Snack bar not a restaurant. Room very dated. Furniture stained and carpet needed vacuuming. Very noisy.
Avoid, there are better options.

Partner

10/10

Exceptional

18 Mar 2026

Elizabeth

A little further out than i realised but still a brilliant hotel. The staff were all really nice

Self

8/10

Excellent

17 Mar 2026

Alastair

Great view but quite a long way from Cairns downtown where all the boats are moored. There is a shuttle bus but it runs just 2 times a day

Self

10/10

Exceptional

16 Mar 2026

Ann

Loved this hotel and the breakfast is excellent. But the only dinner service is in the bar and limited. The Night Market is about a mile away with lots of restaurants and a nice stroll along the harbor walk. We recommend Harborside in Cairns.

Partner

10/10

Exceptional

16 Mar 2026

Denise

We could see the ocean from our room. And I appreciated that they had a laundry facility so that we were able to wash our dirty clothes. The staff was very pleasant and the food was delicious.

Partner

6/10

Pleasant

15 Mar 2026

Phyllis

Nice view of the harbor.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Brian

Ocean view was spectacular room 721 was magnificent
We had 2 balconies with great ocean view .
Comfortable bed ...nice mini kitchenette.
The only negative thing was the dated cupboards but roomy and functional
Staff friendly and helpful.
Would recommend this hotel .

Partner

10/10

Exceptional

10 Mar 2026

Walter Jeffrey

This is a very nice hotel and we were satisfied with the amenities..what far surpassed expectations was the stafff!
Everyone at the front desk was so kind and helpful! They are enough of a reason to come back!! Thank you everyone!!

Partner

6/10

Pleasant

09 Mar 2026

Nadine

Great friendly staff, hotel close to the airport but rooms a little aged

10/10

Exceptional

09 Mar 2026

Vicki

Mountain view was great. The staff were very helpful and the meal was well presented, fresh and deliscious. The building itself is not new however, it is close to everything.

8/10

Excellent

06 Mar 2026

Carole

Food at the restaurant was very good!

Partner

8/10

Excellent

05 Mar 2026

Faye

A lovely hotel with great amenities .
The property was a 5* star in its day. Needs some painting and attention to detail re cleaning of fans,vents etc
The staff are excellent

Partner

10/10

Exceptional

01 Mar 2026

Nathan

Great location. The view.

10/10

Exceptional

25 Feb 2026

Karen

The view was awesome

Partner

8/10

Excellent

23 Feb 2026

Sheng Shin

Space room

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Leone

Yes 5 Starrs to both. We were very happy

Partner

6/10

Pleasant

22 Feb 2026

Karen

Great room but too far from town

Partner

8/10

Excellent

22 Feb 2026

Kenneth

Located right across the road from the beach and walking path.

Partner

8/10

Excellent

15 Feb 2026

JACK

it was good

8/10

Excellent

14 Feb 2026

Jim

Older hotel but well kept. People were friendly and helpful. Location was a little further out of the way than what we expected but still walkable to the main tourist area. I'd recommend it for folks who want a good balance of price and location.

Leisure Family

10/10

Exceptional

14 Feb 2026

Maddison

Modern hotel. Clean and comfortable. Friendly staff. Free Off street parking.

Partner

10/10

Exceptional

11 Feb 2026

Manon

C'est plus place parfaite. A coté de toutes les activités
Déjeuner parfait ♥️♥️♥️

Friends_and_family Friends

4/10

Poor

04 Feb 2026

hellen

Rooms not upto standard,will definitely not be visiting again

6/10

Pleasant

02 Feb 2026

Hezel Mae

Bedroom and lounge is spacious. Bathroom is good. But the chair in the dining table is full of stained. I love the area where the hotel is and the small garden but the only problem I have is that the bedroom is smells moldy. The pillow and bedsheet ( doner/dina cover ) is mouldy smell and because of that I couldn’t sleep on the first night, my eyes was teary/crying and runny blocked nose. Second night I sleep in the couch and used the towel as my blanket and I slept better

8/10

Excellent

31 Jan 2026

Mark

Nice room but wasn’t initially given room booked. View was non existent. Servicing of room great but restaurant very poor. Wouldn’t allow any changes and after speaking to manager he promised to sort and come back to me. He never did! Wouldn’t mind it the bar tender said they probably wouldn’t like it - but never went to ask! Was between ok and good; but gave a good based on room (separate bedroom) and servicing of room.

Leisure Partner

6/10

Pleasant

28 Jan 2026

Hanife

Room was not as the same standard as previous, dated and humid. Noisy workman outside our room in the afternoon and back again at 7am in the morning.

Partner

10/10

Exceptional

28 Jan 2026

Pedro Pedreno

Ok