Name: Crystalbrook Riley
Address: 131-141 Esplanade, Cairns, 4870, AU

10/10

Exceptional

29 Jul 2026

Yolla

We had a wonderful stay at this hotel. The rooms were clean, comfortable, and well maintained, and the staff were friendly and welcoming throughout our visit. The facilities were excellent, and the overall atmosphere was relaxing and enjoyable. The location was also very convenient, making it easy to get around. We would definitely stay here again and highly recommend this hotel to anyone looking for a great place to stay.

6/10

Pleasant

28 Jul 2026

Willem

Nice enough stay overall, but I don’t think this property lives up to its 5-star luxury rating. While the hotel is comfortable and the staff were pleasant, it lacks the level of service, attention to detail, and overall experience you’d expect at this price point. Compared with other genuine luxury properties, it simply doesn’t offer the same standard. In my opinion, it’s not worth what they charge.

10/10

Exceptional

24 Jul 2026

Adrian

Perfectly located on the waterfront. Great pool and facilities.

10/10

Exceptional

19 Jul 2026

Steve

All around excellence. Great view of the bay. Short walk to the boardwalk. Easy walk to the pier. Breakfast was great. The staff is just the best. We felt welcomed by everyone and were well taken care of. I recommend the Riley to anyone coming to Cairns.

Partner

10/10

Exceptional

10 Jul 2026

Janice Ann

Enjoyed our stay. Good location. Nice rooms. Nice staff. No complaints

Partner

10/10

Exceptional

03 Jul 2026

Steve

Staff were excellent. Very helpful

Partner

10/10

Exceptional

30 Jun 2026

Mee Lynd

Excellent staycation.
Beautiful and relaxing surroundings.

Partner

10/10

Exceptional

30 Jun 2026

Kirilee

Everyone was happy,friendly & very helpful👌❣️24 hour desk is very handy for late/early check ins/outs. Onsite resturant+bar was handy

Self

10/10

Exceptional

27 Jun 2026

Monica

The place is amazing. The staff are all helpful.
Beautiful place.

Family

8/10

Excellent

26 Jun 2026

Jordan

Some issues with first rooms, worked out on the last night - nice place to stay.

6/10

Pleasant

25 Jun 2026

Kirsty

Check in the attendant didn’t tell us anything about resort facilities restaurants, wifi etc. we had to ask every question

When we checked in our room wasn’t cleaned properly, dirty tissue on the floor, sand through the wardrobe. Duty manager wasn’t helpful a cleaner came up and cleaned the mess however there was still sand I had to clean myself. The following evening some courtesy fruit for the not properly cleaned was left. Frankly a poor offering as fruit wasn’t overly fresh

Cleaner that seemed to wonder around the bottom looked like he did a better job than those who cleaned the room.

Nowhere near enough lounges near pool and sign said no reserving lounges but people left for hours and kept their chairs. To make matters worse the hotel reserved one of the cabanas we were at the pool from 11-3.30 and during that time the reserved sign was on the cabana with no guest to use it in sight.

Our last night before check in was like the cleaner didn’t even make the bed.
They also ran out of umbrellas very early in the night seem to lack a lot of basics especially for a location where it rains often

I felt for the price we paid it wasn’t value for money.

Partner

10/10

Exceptional

25 Jun 2026

Steven

Great location and hotel….

Partner

10/10

Exceptional

23 Jun 2026

Chloe

The hotel was beautiful! The views were amazing! The beds were very comfortable and the property was very clean and well kept. I really enjoyed my stay here. We will definitely be coming back!!

Partner

10/10

Exceptional

19 Jun 2026

Peter

Excellent location and resort great views

10/10

Exceptional

19 Jun 2026

Gabrielle

Absolutely lovely property, with attentive staff. Booked a family interconnecting seaview room. Plenty of space with a great balcony in each room.
Our family enjoyed the daily buffet breakfast with the view over the water, the gym, lap pool and easy access to local restaurants.
We would definitely return to stay. Highly recommend.

Family

10/10

Exceptional

16 Jun 2026

Lionel

Overall the hotel and the staff were great. Food and drink options were also great. The location and proximity to things to do in Cairns were fantastic. We rented a car to get around. But we only got it so that we can drive out to Port Douglas, and maybe just around town. But you definitely don't need one. If you do rent A car know that the parking right outside of the hotel is free. No need to pay for additional parking. If I had to have one critique, it would be that the pictures on the website are misleading from the height of the Tower hotel rooms. It could be that it was during a certain time of year but the perceived ocean views were more like mud views with ocean behind the mud. I would definitely stay here again no ifs, andsc or buts about it.

Partner

10/10

Exceptional

09 Jun 2026

Chitra

Superb room. Great location overlooking a beautiful swimming pool and the esplanade and the sea. Close to restaurants and the bayside walk.

Partner

4/10

Poor

08 Jun 2026

Ashwini

Room in the tower had mouldy smell. Curtains had few dirty spots. Amenities not friendly. Didn’t feel value for money. Staff were friendly. Pool was beautiful.

Partner

10/10

Exceptional

03 Jun 2026

Michelle

Nice hotel. Good location.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Patrick

Nice hotel all round. Great place to stay in Cairns

4/10

Poor

26 May 2026

Ann

Fine but a bit tacky.

Partner

10/10

Exceptional

23 May 2026

Nikita

Clean, comfortable with breathtaking views. We stayed in the tower. Floor to ceiling windows are amaxing! View from the bathroom is incredible! If you're staying in the tower, the windows arent one way mirrored so make sure you close the blinds when in the bathroom area, especially at night lol The pool is great. The only drama we had was that on the last day, 30 mins before checking out, our door battery died and we were locked out of the room. 4 trips, 6 keys and 20mins later, they finally sent us a staff member to replace the battery.

8/10

Excellent

10 May 2026

Aveline

Did not use

Family_with_children

10/10

Exceptional

10 May 2026

Luis

Awesome room and the view is soectacular.

Self

2/10

Poor

08 May 2026

Alexia

Don’t do it.

10/10

Exceptional

03 May 2026

Craig and Carolyn

Lovely place to stay. Housekeeping do a great job everyday. Super comfy bed and pillows. Great restaurants.

Partner

10/10

Exceptional

30 Apr 2026

G

Great location, pretty views, large clean room, perfect for a few Cairns nights

Self

10/10

Exceptional

27 Apr 2026

Madison Jade

I tried another booking company first and was messed about beyond belief, almost gave up on my birthday trip then come across Lastminute.com. I was surprised to see the hotels were above decent and with great reviews. Unlike the other companies I was looking at were their bundle deals seemed to only include hotels that had seen better days and were trying to get people back to retain their 5 star status. The Crystalbrook Riley was so far above what I was imagining for my birthday trip, I got the inclusive breakfast everyday, so worth it, it only cost me an extra $15 per day and the other hotel guests were paying $45 per person at the door. The pool was beautiful, the staff were above and beyond helpful and looked generally happy to be there. The beauty spa was well priced compared to Adelaide spa prices and the ladies were lovely. My massage therapist was so sweet and really informative, I usually prefer not to talk during sessions but this chick had a great vibe and I learned a lot about my skin type. There was a Supermarket within walking distance for snacks and essential items as well as a plethora or different restaurants surrounding so great location for people who are not hiring a car on their trip. Honestly 10/10 experience could not fault them if I tried!

Self

10/10

Exceptional

22 Apr 2026

Jerry

Clean room

Friends

10/10

Exceptional

21 Apr 2026

Joe

Excellent highly recommend

Partner

10/10

Exceptional

17 Apr 2026

Arnold

loved this place! location suited us for the walking along the esplanade

Self

8/10

Excellent

12 Apr 2026

Nicole

I had a really pleasant stay at this hotel. The staff were consistently friendly and very helpful, always ready to assist with anything I needed. The room was clean and well-maintained, which made it very comfortable to relax in after a long day.

Family_with_children

10/10

Exceptional

10 Apr 2026

Elamin

Resort style hotel with an excellent location and friendly staff.

Partner

10/10

Exceptional

09 Apr 2026

Monica

Great experience

Family

8/10

Excellent

06 Apr 2026

Richard

Lovely clean room and fresh look facilities. We visited at the Easter weekend so it was busy and the bars / restaurants were not always open - especially later at night.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Mollie

I had the best time at Crystal book Riley!!!!!! 10/10 recommend. Perfect all around

Self

10/10

Exceptional

05 Apr 2026

Amy-jayde

Absolutely beautiful place!
All over

Friends

10/10

Exceptional

24 Mar 2026

NAIJIA

Great ocean view

Self

10/10

Exceptional

21 Mar 2026

Rebecca

Gorgeous property and front desk staff was wonderful.

Friends

6/10

Pleasant

17 Mar 2026

Phil

Great hotel and staff. Room smelt damp though!

Self

10/10

Exceptional

16 Mar 2026

Diane

Pool, room and staff are awesome

Partner

10/10

Exceptional

14 Mar 2026

Galen

Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.

10/10

Exceptional

13 Mar 2026

David

Everything was excellent

Family

10/10

Exceptional

13 Mar 2026

Mark

Very nice hotel.

10/10

Exceptional

12 Mar 2026

Caroline

Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous

Family

10/10

Exceptional

11 Mar 2026

Ralph

Yes the ocean view was lovely, did not use the spa!

6/10

Pleasant

09 Mar 2026

Tony

There was a strong mildew odour coming from the air conditioner. We had to open the door to breathe fresh air. The air conditioner needs cleaning and is a health hazard.
Otherwise very happy with this place.

10/10

Exceptional

03 Mar 2026

Jean-Robert

Good spot. Everything is easy and close by

Friends

10/10

Exceptional

02 Mar 2026

Andre

Beautiful view from the panoramic room. Swimming pool was very nice.

Partner

10/10

Exceptional

27 Feb 2026

Brunie

Love it

10/10

Exceptional

27 Feb 2026

Lisa

Fabulous accomodation and pool.

10/10

Exceptional

15 Feb 2026

Jared

The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Lee

Had a brilliant stay, The staff were welcoming, felt special with the taking of suitcase from car, The bed was comfy and clean, The rain shower was amazing and I didnt want to get out, The only negative was the air con, didnt get cool enough as didnt go past 20°c so kept getting hot when trying to sleep during the night but would stay again.

Leisure Partner

6/10

Pleasant

13 Feb 2026

Paul

Staff were fine. Room was nice and ammenties great. Room though has strong wet mould smell that my wife and i didnt like at all. That was dissapointing as u felt u wanted to get out of the room.

Business Partner

10/10

Exceptional

10 Feb 2026

Malcolm

Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.

Leisure Family

6/10

Pleasant

08 Feb 2026

Kerry

Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.

Leisure Family

10/10

Exceptional

07 Feb 2026

Amir

We had a wonderful, comfortable stay at Crystalbrook Riley. The reception team was consistently helpful and welcoming, always greeting us with a smile. Our room felt fresh and clean, the amenities were modern, and the pool area was truly outstanding.
The only minor issue occurred on one day of our three-night stay: we returned to our room just before lunch to find it hadn't been serviced yet. Reception mentioned housekeeping was running behind, but the room wasn't attended to until nearly 3 PM. The staff seemed under significant pressure, as I had to specifically ask them to make the bed and rinse the glasses before they finished. However, since this only happened once, it didn't overshadow an otherwise excellent experience. I’d happily stay here again!

Leisure Family

10/10

Exceptional

06 Feb 2026

Kirsty

Very clean room, very friendly and helpful staff, everything surpassed our expectations of a resort hotel. This was our first stay in a Crystalbrook hotel. Would book again

Leisure Partner

6/10

Pleasant

03 Feb 2026

Janet

Room and hallway all smeleed very mouldy and musty. The standard of inclusions in the bar fridge was tragic and aimed at travellers from overseas that don't know our brands and prices. Have stayed at many Crystalbrooks - in CNS Bailey is better than Riley and Flynn.

Business_and_leisure Partner

10/10

Exceptional

03 Feb 2026

Yvette

The pool area was relaxing

Partner

10/10

Exceptional

02 Feb 2026

Damon

Great location, rooms and facilities

10/10

Exceptional

29 Jan 2026

Mark

Clean room. Great pool.

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

Ricardo

Amazing hotel

10/10

Exceptional

26 Jan 2026

Robert

Beautiful sea view and overlooking the large lagoon pool. Gym was adequate but limited equipment

10/10

Exceptional

26 Jan 2026

Paul

Nice rooms pool was great

Leisure Partner

10/10

Exceptional

23 Jan 2026

Roger

Nice room, good pool with views and good location

Leisure Friends

10/10

Exceptional

23 Jan 2026

Fiona

Beautiful property

Business

10/10

Exceptional

21 Jan 2026

Janene

bed was very comfortable and staff friendly

Business

10/10

Exceptional

19 Jan 2026

Alexia Jayne

10/10 - Absolutley amazing stay - staff were perfect - everything was clean and neat and pool was also clean and wasnt over run with guests - could have afew more lounges around the pool but then again you dont want it to crowded
room service was a bit $$ for the serving sizes but taste made up for that 100%
I wouldnt stay anywhere else

Leisure Family

10/10

Exceptional

17 Jan 2026

Jignesh

Very good experience

Leisure Partner

10/10

Exceptional

17 Jan 2026

Nicola

Rooms spacious and very clean, new towels each day and air conditioning amazing. We stayed in the tower.

Leisure Partner

2/10

Poor

12 Jan 2026

Adrian

The hotel itself is very nice, well maintained, and visually appealing. The staff was courteous and did attempt to assist during my stay.

Unfortunately, I experienced an issue with the room that ultimately shortened my visit. Due to the tropical climate, there was a noticeable musty odor in the room, which was uncomfortable, particularly as I use a sleep apnea machine while sleeping. I had originally booked three nights but decided to check out after the first night.

I spoke with hotel staff and was shown three alternative rooms; however, the same odor was present in each one. The staff mentioned that the smell might be related to recently replaced carpeting. From my experience with extensive travel, it seemed more consistent with humidity or ventilation challenges. Additionally, the air conditioning would not go below 21°C, which may have contributed to the issue.

While the property itself is lovely, the room conditions made my stay less comfortable than expected. I appreciate the efforts of the staff and hope this feedback is helpful for future improvements.

Leisure Self

8/10

Excellent

10 Jan 2026

Wade

Overall, enjoyable, but a bit too expensive.

Particularly good breakfast buffet - but rather expensive. The breakfast buffet is quite similar but actually slightly better at Crystalbrook Bailey, where it's also significantly cheaper.

Room had an okay view but was only a few floors up, so it was more of trees than of the ocean.

No road noise at all, surprisingly - good sound insulation. Never heard anything from surrounding rooms either.

The bathroom tended to flood when the shower was used - looks like the floor simply doesn't slope towards the drain, so water easily creeps out of the shower and all over the bathroom floor. Ventilation was also poor so condensation formed on the air-conditioned walls and countertop, making everything damp. Kinda gross.

The floor to ceiling windows were nice, but the odd shape of the room made its layout awkward and meant there wasn't a lot of counter space nor seating.

The bathroom had almost no counter space.

Partner

10/10

Exceptional

04 Jan 2026

Fulvio

Paper Crane was terrific and well run.
CC’s was still outstanding how it is run which is very Professional.
A huge appreciation to Francisco as he Welcomed both my wife and myself with Great Professionalism.
As soon as the bags were out of the Uber he was wheeling them in and then help check us in.
Now that’s Great Service.
Crystalbrook Riley ……. Fantastic!

Leisure Partner

6/10

Pleasant

01 Jan 2026

Phillip

I've stayed here multiple times. On this occasion the room was tired, carpets were stained badly, No longer presented as a 5 star resort it once was.

Partner

6/10

Pleasant

31 Dec 2025

Pauline

On two occasions staff came into our room without knocking on the door first! Very unprofessional. Paper Crane would have to have the worst breakfast buffet we’ve ever had. For a hotel that calls it self 5 stars it’s a big disappointment. Will not be returning

Leisure Partner

8/10

Excellent

28 Dec 2025

Rianna

The room was I’m

10/10

Exceptional

26 Dec 2025

Gordon

Clean was clean and spacious. The staff was helpful . The location was within walking distance of the restaurants and port.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Amanda

Great views

Partner

10/10

Exceptional

21 Dec 2025

NADER

We enjoyed our stay at Crystalbrook Riley in Cairns. The room was very clean, specious and luxurious. Our view of the pool and ocean were very nice and it was only 15 minutes walk from the main marina, where all of the restaurants and excursion boats are located. The pool was also very nice with nice views of the ocean.

10/10

Exceptional

16 Dec 2025

Mohmmadaftabhusen Altafhusen

Great place to stay.

Partner

10/10

Exceptional

15 Dec 2025

Wendy

Good view, lovely swimming pools, pool open from 6am to 9pm. Was great to sit on loungers at end of day with a drink.
Comfortable bed, mini bar fridge, clean rooms. Friendly helpful staff

Leisure Family

10/10

Exceptional

14 Dec 2025

JACQUELINE

We had a wonderful stay at the Riley. Beautiful property, well appointed and large room, very clean, well located and easily walkable. The coup de grace was the excellent and pleasant service we received from everyone on their staff, and especially from Cameron who gave great restaurant and tour tips. A great experience!

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Marshall

Everything was subperb

10/10

Exceptional

08 Dec 2025

Sharon

Excellent facilities, love the pool area sensational

Leisure Friends

10/10

Exceptional

08 Dec 2025

Sara

The room was spotless. The service at check-in by Boone was over and above. We loved breakfast. We loved the location. Our corner room 0443 was perfect with a great view of the Esplanade and Trinity Bay. Only reason to give a 4-star was that room thermostats are not operable by the guests. However, we asked at reception and they sent a maintenance staff to lower the temp to 20 for us - we like a cooler room than 21. It’s hot in Cairns during December.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Syed

Great hotel. Would stay there again.

Business_and_leisure Self

10/10

Exceptional

04 Dec 2025

Joanne

Very convenient for our stay in hospital

10/10

Exceptional

03 Dec 2025

Karen

The hotel was very comfortable, clean and airy. The staff was extremely helpful with directions and helping us make plans. The location was excellent for all activities and dining.

Partner

8/10

Excellent

02 Dec 2025

Steven

The staff were most helpful and polite.
Would have liked our own outside space .

Leisure Family

10/10

Exceptional

01 Dec 2025

Ronan Mac

A beautiful and calm vibe in the hotel.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Nicole

Location. Amenities. Pool.

8/10

Excellent

30 Nov 2025

malcolm

Overall good.

Leisure Self

10/10

Exceptional

28 Nov 2025

HUW

Heather was outstanding.

4/10

Poor

26 Nov 2025

Felicity

The manager was very very helpful and upgraded me. Firstly the room was not up to standard. It looked nothing like the photo. It had a view of a very large canopy and a dead bird. This is not what I expected but the upgrade to a much better room was very much appreciated. This was done by the manager and the booking of the terrible room was by what if so this company what was not helpful but Crystal Brook Hotel was.

Leisure Family

10/10

Exceptional

26 Nov 2025

Lisa

First room was 106 very dissapointed stuck at side of building no view should ba a transit room, once i mentioned it we were up graded straight away to pool view room and lovely balcony. Very impressed with this. All staff were wonderful n attentive. Will definately come again.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Joseph

Location was wonderful

Partner

10/10

Exceptional

20 Nov 2025

Matthew

Wonderful stay ( for the second time!) Quick and friendly check in with an unexpected upgrade! Spacious and clean room with tub and balcony with ocean view. Great pool to laze around , had a cocktail and bite of lunch. Bliss!

Partner

10/10

Exceptional

18 Nov 2025

Valerie

The staff was great and the property was beautiful!

10/10

Exceptional

16 Nov 2025

Jason

Great staff