Name: Mantra Esplanade Cairns
Address: 53-57 The Esplanade, 53-57, Cairns City, 4870, AU

6/10

Pleasant

27 Jul 2026

Brian

Fire alarm taped off and wrapped in plastic, obviously not working, No plugs in bathroom basin and bath. Poor water pressure in shower and difficult to get hot water. We went to reception to get new towels but they didn't have any as they had not had a delivery from the laundry and we had to go back later. Towels very old and hard.
This hotel has the potential to be good and is in a prime location.
We are currently staying in another Accor facility in Port Douglas which is superb and exactly the opposite,

6/10

Pleasant

26 Jul 2026

Alana

Great location, but a few areas could be improved

The location of Mantra Esplanade is excellent, right on the Cairns Esplanade, and the property was clean on arrival. The staff were friendly, welcoming, and happy to assist with anything we needed.

Unfortunately, our check in was delayed by around two hours due to cleaning. We had been up since 4am for our flight, so the wait felt very long. While the delay itself would have been understandable, we were repeatedly told it “wouldn’t be long.” A more accurate estimate would have been helpful, as we would have been happy to leave our bags and return once the room was ready.

The property also felt quite dated. There was visible water damage in the hallway where a pipe had recently been repaired, and our room looked older and different from the photos shown at booking. That said, the room itself was very clean, which we appreciated.

We also found the room lacked some basic amenities we would expect at this price point. There were no bedside lamps and no convenient area to make tea or coffee, so everything had to be prepared in the bathroom. Given the cost of the stay, this was surprising.

Overall, the location is fantastic and the staff were lovely, but the dated rooms, check in experience, and lack of some basic amenities did affect our stay. I’m glad we experienced it, but based on this visit, I’m not sure we would choose to stay again.

6/10

Pleasant

26 Jul 2026

Sam

Great location but was given the end room with no sun light at all

10/10

Exceptional

19 Jul 2026

Jake

Great hotel, great location

Self

10/10

Exceptional

19 Jul 2026

Karleen

Handy location right on esplanade. Good to have a small kitchen to cook in and located close to the supermarket. Nice balcony but the outdoor furniture needs an upgrade and the balcony floor wasn’t very clean. Nice pool facilities and everything felt safe. Everything was functional but a little dated and needing some maintenance. The bed was very comfortable

Family_with_children

10/10

Exceptional

18 Jul 2026

Karen Marie

Was very central to centre of Cairns
Room was clean
Staff helpful
Plenty of car parking

8/10

Excellent

13 Jul 2026

Emma

Very convenient location - right on the esplanade, opposite the \"beach\" swimming area with loads of restaurants, cafes and bars nearby. Very easy to get to Marina for day trips and other attractions such as Night Markets and Rusty's Fruit Market.
Nice balcony and good kitchen if you want to be able to eat in.
Was a bit noisy some evenings with buskers of varying skills but generally quiet from 9.30/10pm.

Family_with_children

8/10

Excellent

11 Jul 2026

Paul

Reception staff friendly and helpful

Family_with_children

10/10

Exceptional

07 Jul 2026

Janine

Great location, helpful staff, clean and spacious room with a great view overlooking the Lagoon and Esplanade

Friends

8/10

Excellent

28 Jun 2026

Janette

My room overlooked Shields Street. Great views to the Lagoon but very noisy at night.
Will definitely stay again & will request a room Esplanade side.
Position of hotel is excellent 5 minutes walk to everything.
New bathroom was much appreciated.

Family

10/10

Exceptional

26 Jun 2026

Malcolm

Location, staff.

Partner

4/10

Poor

08 Jun 2026

Stella

Really disappointed. The pool is 100% shaded and freezing cold.
The Spa is freezing too.

Absolutely no one relaxing by the poolside.

Self

10/10

Exceptional

07 Jun 2026

Narelle

Perfectly located and within walking distance to pretty much everything. Staff were friendly and extremely helpful. No housekeeping to rooms if stay is under 5 days (or at an additional charge if required). The only issue with this is that the bin fills up really quickly and there is no spare liner to replace it. Overall very happy with my stay and would definitely recommend.

Self

10/10

Exceptional

05 Jun 2026

David

It was a great experience for us as a team. The week was good.

Business

10/10

Exceptional

04 Jun 2026

Jennifer

.

Family

6/10

Pleasant

28 May 2026

Daniel

Friendly staff. The room I stayed in was very dated and not really maintained

Self

6/10

Pleasant

25 May 2026

kitty

free parking is excellent
the bed is comfortable
the amenities is outdated
the pool maintenance is disappointing

Family

10/10

Exceptional

13 May 2026

Timothy

Full kitchen and washer/ dryer helped save some $$$. Staff was great. Location is perfect.

10/10

Exceptional

06 May 2026

kristen

Loved our stay!! Close to shopping, food and marina.

Family_with_children

10/10

Exceptional

04 May 2026

Joanne

We had a motel room, clean tidy, staff more then helpfully with our requests, we actually extended our stay.

Partner

10/10

Exceptional

23 Apr 2026

Amanda

We had a fantastic stay at Mantra Esplanade. The location right on the Esplanade is unbeatable—close to everything with beautiful ocean views. The rooms were clean and comfortable, and the staff were friendly and helpful. A perfect base for exploring Cairns—highly recommend!

Self

10/10

Exceptional

17 Apr 2026

Arnold

location was excellent, shame about the issues with unauthorised people getting into the pool area ... inner city location

Partner

10/10

Exceptional

17 Apr 2026

Michael

Spacious room. Everything was good.

Self

10/10

Exceptional

05 Apr 2026

Christine

Room was spacious and comfortable

Partner

10/10

Exceptional

28 Mar 2026

David

The hotel was very good and the location cannot be beaten. Covered parking and lots of restaurants nearby were very convenient.

Self

10/10

Exceptional

28 Mar 2026

Yvette

Quick check in, great room, clean, perfect location.

Only issue door stop to close to toilet, we both hit it with our feet whilst using toilot, needs to be moved closed to door frame.

Partner

4/10

Poor

21 Mar 2026

Martin

Our room 324 was antiquated and the shower/bath is very dated . On arrival we found it extremely difficult to turn the hand basin taps on and then off after using them to stop them dripping all night . No plugs in either bath or basin and we killed 3 cockroaches. We felt the room hadn’t been used for some time ?
The bed was very comfortable but the balcony was cramped and the table wobbly and with weeds growing in the brickwork together with broken tiles. The TV cupboard doors inside were hanging off and there was a strange smell from ( we think ) the carpet
The one big plus is the location, absolutely perfect and central to everything although the city view is not the best
The maintenance man who came to our assistance was brilliant although there was little he could do at such short notice except to provide deodoriser for the smell .
Fortunately none of the above spoilt our short break to Cairns.

Partner

10/10

Exceptional

20 Mar 2026

stuart

Very nice room with a sea view from the balcony. The hotel is very close to everything in the city centre. Staff very friendly and helpful.

Partner

10/10

Exceptional

17 Mar 2026

Lorna

An absolutely amazing stay from start to finish. The service was exceptional — warm, attentive, and genuinely welcoming. The view was stunning and made every moment in the room feel special, while the room itself was beautifully comfortable, well-appointed, and thoughtfully designed. Everything exceeded expectations, and it truly felt like a home away from home. I wouldn’t hesitate to stay here again and would highly recommend it to anyone looking for a memorable and relaxing experience.

10/10

Exceptional

16 Mar 2026

Julia

Absolutely amazing from the service, view and the room. Definitely would like to visit again soon

Family_with_children

6/10

Pleasant

13 Mar 2026

Maree

No ocean view. Pool was nice.

Friends

10/10

Exceptional

10 Mar 2026

John

The staff was great, but the location is even better. If you’re looking to do a snorkeling tour it’s a simple walk to the harbor. Also, because there are no great beaches nearby. The lagoon right nearby is perfect for swimming and the water temperature was wonderful. I will definitely stay here again when I return to Cairns

Partner

8/10

Excellent

07 Mar 2026

Robyn

We only spent one night here. Very clean, staff were really nice.
Great view of the esplanade. No street noise in the room which we loved.
Didn’t see the fine print about a $200 deposit even though our room was fully pre paid. 3-5 days to get it back. Not great.
A microwave oven would have been very handy.

Partner

8/10

Excellent

06 Mar 2026

MARIA

The building is old, maybe that's why it doesn't look very clean. The location is excellent; you can walk everywhere, everything is close by. The staff are very friendly.

Family

6/10

Pleasant

03 Mar 2026

Linda

For a hotel with a prime poisition and surrounded by great scenery, restsurants etc, I thought the room furniture ans facilities was quite outdated! But on location, I highly recommend.

10/10

Exceptional

24 Feb 2026

Carl

Great apartment, great views

Family

10/10

Exceptional

23 Feb 2026

David Timothy

Staff were very helpful. Rooms were great.

Partner

10/10

Exceptional

17 Feb 2026

John

Awesome

10/10

Exceptional

15 Feb 2026

Veronica Da

I really enjoyed my stay at Mantra Esplanade Cairns. The room was very clean, comfortable, and well maintained. The location is perfect — close to everything, including restaurants, shops, and the Esplanade lagoon. It made getting around Cairns so easy. I would definitely stay here again!

Leisure

8/10

Excellent

10 Feb 2026

Edmund

The bathroom wasn’t spotless, friendly staff and great location

Leisure Partner

6/10

Pleasant

08 Feb 2026

Paula

Infortunately my door handle was a little tricky getting in every time i left the room and there was a constant dripping sound from the bathroom although there was no dripping taps. I reported the door but not the bathroom as there were no maintenance on weekends.

Business_and_leisure Friends

8/10

Excellent

07 Feb 2026

Rheyt

Clean room

Leisure Partner

10/10

Exceptional

03 Feb 2026

Laura

Clean room, good view, responsive staff

10/10

Exceptional

28 Jan 2026

Peter

Clean room, nice hotel and pool

Leisure Partner

8/10

Excellent

14 Jan 2026

Karen

Staff were helpful. Room was clean and quiet. Onsite undercover parking was good.

Leisure Family

10/10

Exceptional

12 Jan 2026

Alan

Clean room, helpful staff

Leisure Partner

10/10

Exceptional

10 Jan 2026

Mary

Enjoyable evenings on the balcony watching the birds and bats. Easy walk to mall, restaurants and markets.

10/10

Exceptional

07 Jan 2026

Peter

good location, staff is great , used urber or walked. no issue. would book there again

Leisure Family

6/10

Pleasant

05 Jan 2026

Craig

All around average experience. One staff member had attitude.

8/10

Excellent

01 Jan 2026

Ashraf

Good

10/10

Exceptional

27 Dec 2025

Poh Geok

The rooms were clean and spacious, parking was convenient. Location of hotel is walking distance to Woolworths, Marlin jetty, bus stops where tour bus puck-up. Next to hotel has a very nice Koi restaurant with delicious food. Staff at hotel reception was always available to help. Excellent!

Leisure Family

10/10

Exceptional

11 Dec 2025

Daryl

Room was clean and comfortable. Staff were very courteous and respectful. A good central location - a very nice stay.

Business

10/10

Exceptional

07 Dec 2025

Mark

Clean room, convenient location

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

stephanie

Great location right on the Esplanade close to the pier for all the reef tours. Lots of resturants close by!

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Jyotika

Clean room, all amenities, friendly staff

Leisure Family

4/10

Poor

01 Dec 2025

erica

Ceiling was fithy like mould has been wiped off, hair all over bathroom bassin cold water tap wouldn't turn on was stuck carpet was stained and looked terrible aircon old and hardly blew any cool air

Business

6/10

Pleasant

01 Dec 2025

Lynda Marie

I booked a wheelchair accessible room. The room I reveived was NOT accessible and probably one of the smallest rooms in the hotel. Could not manouver in room with wheelchair or washroom. Was not able to take a ahower due to no seat or chair. Staff were indifferent when mentioned issues to them. Seems to be a long stay hotel instead so perhaps they do not like overnight guests. It was a pretty frustrating experience. If you are going to advertise your hotel on Expedia to fill your rooms you need to treat people with respect when they note their needs. This was not a respectful hotel experience. Front desk too high for person in wheelchair.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Simon

Reasonably priced, very close to all the bits we were there for and some great recommendations for food from the helpful staff

Partner

6/10

Pleasant

28 Nov 2025

Kylie

room was ok . aircon not working as should have been and exust fan in bathroom was not working either

Leisure Friends

10/10

Exceptional

26 Nov 2025

Clare

Great location

10/10

Exceptional

24 Nov 2025

Angelique

All of the above; great place, nice pool to hang at and room well stocked with amenities etc and even bath towels. Yeah, loved it and will come back, for sure!

Leisure Self

10/10

Exceptional

19 Nov 2025

Caio

Location couldn’t have been better

Leisure

8/10

Excellent

16 Nov 2025

Joe Paul

Staff were very helpful and the room was clean and practicle.

Leisure Friends

4/10

Poor

15 Nov 2025

David and Carolyn

This property is very rundown and poorly maintained. The shower floor flooded each time we used the shower and the floor was also very slippery. Poor staff service - promised maintenance did not occur and promised additional linen was not delivered. Doors being opened and closed in nearby units was very loud - our doors stuck badly

Leisure Partner

8/10

Excellent

13 Nov 2025

Don

Great location and very spacious and well equipped rooms.

Leisure Partner

8/10

Excellent

07 Nov 2025

Seth

The checkin staff were efficient, courteous. The rooms were clean. The location is excellent at tge center with lots places to eat and long walks

10/10

Exceptional

02 Nov 2025

Alan

Balcony was great. The only issue was having to ask for clean towels every day.

Leisure Partner

8/10

Excellent

26 Oct 2025

Linda

The Mantra on the Esplanade is very nice, everything was lovely, Staff were very nice.
The only thing they don’t come to your room to freshen it up or refill the coffee etc. we were there for 5 days and no one came

Leisure Family

6/10

Pleasant

19 Oct 2025

Rachel

Room was average. No housekeeping. Fire alarm went off twice in one night for no reason but no apology or compensation from staff. Pool area is clean but locals scaled the gates and were using it. Very convenient location.

Leisure Family

8/10

Excellent

16 Oct 2025

Bruce

Cairns CBD self catering venue

Convenient place to stay close to conference venues and the marina for boat trips. Well equipped kitchen that allows self catering. Spacious rooms.

Business

10/10

Exceptional

03 Oct 2025

Jacqui

Lovely stay, kid friendly, everything we needed great friendly staff great location

Leisure Family

8/10

Excellent

30 Sep 2025

Daryl

When booking was made, specifically asked for a Room no higher than the Fourth floor, This was totally ignored as no record could be found, Apart from that Great Accommodation, Recommended

6/10

Pleasant

27 Sep 2025

Kali

Not good for third person sleeping on a terrible fold out
Beds are comfy

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Stacey

We had a last minute check in. Staff were friendly and accommodating. There was a bit of street noise but room was spacious and clean.

4/10

Poor

26 Sep 2025

JUDY

The room it self was clean and tidy. However upon arriving there was musky smelling in the room. We turned off the air conditioner which appeared to be the main problem. After chatting with the desk they came up and changed the filter as we could see was quite dirty. We did not have the air for the remaining of our 3 days as, it still gave off the strong scent. I do hope further looking into the this concern is addressed as summer is approaching.

Partner

4/10

Poor

24 Sep 2025

Christopher

If i could upload the photos i took i would. $300 for one night? Massive cockroaches in my room, water was leaking at a rapid rate onto the TV table splashing all over the TV and all over the lamp light on the table next to it at such a rapid rate that i had to turn off the aircon There were fluid stains from a drink on my bed side table that hadn't been wiped down, there was someones underwear behind the bedside table and there were fleas in my bed. I am not happy that i had to pay $300 for this room. I have kept all of the photos of the above mentioned if you want to discuss this further.

10/10

Exceptional

21 Sep 2025

Karen

Clean room, friendly staff

Leisure Family

10/10

Exceptional

21 Sep 2025

Karen

Self contained apartment clean and comfortable. Excellent location on esplande close to many cafes, restaurants, major supermarket & night market. Short walking distance to reef terminal and lagoon area.

Leisure Family

6/10

Pleasant

18 Sep 2025

David

Was locked out of room whilst locksmith had to be called to repair an old lock. Staff would not allow late checkout despite inconvenience during stay.
Otherwise great location and easily accessible.

Leisure Family

8/10

Excellent

17 Sep 2025

Lee

Our room overlooked the esplanade pool and Ferris wheel. Very nice. The washer dryer and milk in the fridge for morning coffee were a real bonus.

Leisure Family

10/10

Exceptional

17 Sep 2025

Lesley

The location was perfect. The balcony and view great. And we loved the upgrade. Thank you

Leisure Partner

8/10

Excellent

17 Sep 2025

Lisa

Location, bit dated but comfortable and generous size for 1 bedroom unit

Leisure Partner

4/10

Poor

15 Sep 2025

Alma

We had to have the kettle in the bathroom, furniture was outdated and old, no space to put your belongings the aircon wouldn't work with the remote. Very noisy, doors slamming

Leisure

6/10

Pleasant

09 Sep 2025

ALFIO WILLIAM

Great Location, Ordinary Stay

The room was dusty everywhere. The bed sheets were changed and clean towels provided. The balcony chairs were sun faded and chalky and left marks on our clothes. An annoying inconvenience was that parking was non existent for first night of stay. However Mantra parking signs appeared in parking bays assigned to room numbers the next day. There was a broken double power point in the closet so I could not iron clothes unless I tried it in the small bathroom with great difficulty. The TV and internet was extremely slow and to add to annoyance, the settings were locked in Japanese language only. The credenza below the wall mounted tv housed the kettle, coffee and tea and fridge. However there was no accessible power point to connect kettle to, above the credenza. The only place was in the bathroom. Even though issues with the room were discussed with Mantra staff at front desk, nothing happened to address some of these matters prior to leaving. From a positive perspective the location is central with ease of access to shopping, food venues and the esplanade.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Melissa Jane

So close to everything, bonus was being able to see all the festival from our balcony. Staff friendly and helpful.

Leisure Family

6/10

Pleasant

01 Sep 2025

Tim

Location - superb. Right on the Esplanade and the bonus was being there when the annual Cairns festival was in full swing

Leisure Partner

8/10

Excellent

01 Sep 2025

Andrew

Great location. Only minor issue is that the pool is shaded and very cold.

Leisure Family

10/10

Exceptional

25 Aug 2025

Mimi

Great stay!

Leisure

8/10

Excellent

21 Aug 2025

Serena

Close to everything

Quick get away. This hotel is very central to everything. Very walkable area. Room had plenty of space. Would stay again and recommend.

Friends_and_family Friends

8/10

Excellent

20 Aug 2025

MARILYN

Brilliant location.

Great location close to Lagoon. Hotel a little tired but clean and tidy.

Partner

2/10

Poor

19 Aug 2025

Verified traveler

Staff and location are the only good things here

Friendly staff and great location. The room, however, smelled of Thai food and garlic bread. The air conditioner seemed to be bringing in the smells from who knows where. It was awful. The mattress had springs poking up in several places. No washcloths. Just not worth the money.

Partner

10/10

Exceptional

15 Aug 2025

Lucy

Clean and friendly staff

4/10

Poor

30 Jul 2025

Liam

Wouldn’t recommend it

10/10

Exceptional

28 Jul 2025

Alan

Very central to everything, reasonably good value for peak season. Would choose this hotel again.

Leisure Partner

8/10

Excellent

15 Jul 2025

Karen

Brilliant location where everything is a walkable distance. The staff were really friendly but the rooms are quite dated.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Leo Vincent

Pool and spa too cold

Leisure Partner

8/10

Excellent

24 Jun 2025

Annette

Central location to walk to restaurants & pier along with car parking.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Samantha

The hotel was amazing, the staff were super friendly and helpful. The room we were upgraded to was great, the mattresses were really soft and the pillows were nice, the balcony was an amazing addition.
The only concern we had with the place was the smell of damp, but we opened the balcony doors and that helped a lot.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

justin

Close to all places

Leisure Family

10/10

Exceptional

06 Jun 2025

Dimitrios

Amazing location close to everything