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Reef Palms

Cairns - QLD · Australia

Digger Street, 41-47View location

8.2/10Excellent900 Reviews
Cleanliness8.2/108.2
Service8.8/108.8
Comfort8.6/108.6
Condition7.8/107.8
Location7.8/107.8
Neighborhood8.0/108.0
Value8.4/108.4
Amenities7.0/107.0
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  • Hotels with spa
  • Sport hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Reef Palms

Enjoy Cairns at Reef Palms Motel, featuring an outdoor pool, spa tub, and complimentary shuttle for shopping excursions. The on-site restaurant offers garden views and room service is available during limited hours. All 41 air-conditioned rooms include kitchenettes with refrigerators and stovetops, pillowtop beds, private balconies, and digital programming.

Free Wi-Fi and self-parking are provided, along with a business center and express check-in/out. Located a short walk from the Cairns Esplanade and a 5-minute drive from Cairns Central Shopping Centre.

Read more about this hotelShow less

With a stay at Reef Palms Motel in Cairns (Cairns North), you'll be a short 4-minute walk from Cairns Esplanade and within 3 minutes by car from Cairns Central Shopping Centre.

This motel is 2 mi (3.2 km) from Cairns Marlin Marina and 13 mi (21 km) from Palm Cove Beach. Make yourself at home in one of the 41 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Your room comes with a pillowtop bed. Rooms have private balconies.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Featured amenities include a computer station, express check-in, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No elevators Car required Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Quality Tourism Framework Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of AUD 100 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is required for transportation to and from this property.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Sunday: 7:00 AM - 7:00 PM
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Front desk hours are 7 AM - 5 PM on public holidays.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: AUD 30 per stay
    • Rollaway bed fee: AUD 30.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Cairns Esplanade 0.3 km / 0.2 mi
Cairns Mudflats 0.3 km / 0.2 mi
Icon Cancer Centre Cairns (Liz Plummer) 0.7 km / 0.5 mi
Cairns Esplanade Charles Street Parkland 0.7 km / 0.5 mi
Cairns Base Hospital 1.1 km / 0.7 mi
Icon Cancer Centre Cairns 1.1 km / 0.7 mi
Cairns Private Hospital 1.2 km / 0.8 mi
St Monica's Cathedral 1.7 km / 1 mi
Muddy's Playground 1.7 km / 1 mi
Cairns Performing Arts Centre 1.7 km / 1 mi
Red Arrow Walk 1.9 km / 1.2 mi
Rondo Theatre 1.9 km / 1.2 mi
Tanks Arts Centre 1.9 km / 1.2 mi
Mount Whitfield Conservation Park 1.9 km / 1.2 mi
Centenary Lakes Botanic Gardens 2 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 41
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
Show 24 more facilities & services
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • GardenExtra charge
  • Luggage roomExtra charge
  • BBQ facilities
  • Grill/BBQ
  • Library
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Outdoor freshwater pool
  • Game roomExtra charge
  • SaunaExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • DivingExtra charge
  • CanoeingExtra charge
  • Horse ridingExtra charge
  • Bowling alleyExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Reef Palms

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE NON SMOKINGQUADRUPLE • DELUXE NON SMOKINGQUA.DX-NM

    Photos are not available for this room type.

    Reef Palms

    QUADRUPLE DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT Accessible-Queen Size BedAPARTMENT • Accessible-Queen Size BedAPT.H6-QN

    Photos are not available for this room type.

    Reef Palms

    APARTMENT Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Reef Palms

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Reef Palms

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Reef Palms

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN QUEEN SIZE BEDTWIN • QUEEN SIZE BEDTWN.QN

    Photos are not available for this room type.

    Reef Palms

    TWIN QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    Reef Palms

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO THREE BEDSSTUDIO • THREE BEDSSTU.3B

    Photos are not available for this room type.

    Reef Palms

    STUDIO THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE QUEEN BEDSTUDIO • DELUXE QUEEN BEDSTU.DX-QN

    Photos are not available for this room type.

    Reef Palms

    STUDIO DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Reef Palms

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXESTUDIO • DELUXESTU.DX

    Photos are not available for this room type.

    Reef Palms

    STUDIO DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    Reef Palms

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Reef Palms

8.2
Excellent
900 Reviews
Cleanliness
8.2 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
7.8 /10
Location
7.8 /10
Neighborhood
8.0 /10
Value
8.4 /10
Amenities
7.0 /10
100 reviews shown
2/10
Poor
24 Jul 2026
Erin
Photos did not reflect the neglect of the motel. Unfriendly staff at front counter. Motel room in serious need of updating. Bathroom not clean. I would seriously rethink it if you were considering this place. For $290 odd, spend the extra $ and book somewhere nice.
6/10
Pleasant
17 Jul 2026
Norman
Rooms were old and needed a lot of repairs, rooms were only fully cleaned agter 7 days.
Partner
8/10
Excellent
15 Jul 2026
Carolyn
This was a stopover close to the airport. Very convenient as only a 5 min taxi ride to airport. There is a grocery store and a gas station a good 5 min walk from hotel for snacks. Also a bus stop close by to catch free bus into cairns city centre.
Self
4/10
Poor
09 Jul 2026
Pagalavan
Photos are misleading for the current condition. WiFi connectivity was terrible. Pool was ok.
Family_with_children
10/10
Exceptional
04 Jul 2026
Samantha
Room was clean and smelt nice on arrival. The staff were very lovely and helpful. Fresh towels and the blankets for the room hadn’t been replaced when we first checked in at 2pm, but there was a sign in the office saying they apologise that early check-in wasn’t possible that day as they were understaffed, so I understand that they were extremely busy.
The pool and BBQ area was clean and a nice spot to relax. The motel overall was nice and peaceful, and was very quiet at night- even on a Friday.
Only thing I could say is it could do with a few upgrades of the TV’s and facilities, and some minor repairs. Other than that it’s a great place to stay, and I’ll 100% be happy to stay there again.
Family_with_children
6/10
Pleasant
30 Jun 2026
sandra and john
Room was a good size. All taps were leaking. BBQ had run out of gas. Hot plate in room was difficult to use, with numbers not readable and no instructions to use it. No dish cloth. Trouble using the air conditioning. Lots of dirt around bathroom taps. Freezer in fridge almost frozen up completely.
Partner
2/10
Poor
29 Jun 2026
Kyle
Pick something else, the place is decades past its prime.
Family_with_children
4/10
Poor
21 Jun 2026
Akshobhya
The property is old and maintenance of the rooms are not up to the standard.
Friends
6/10
Pleasant
19 Jun 2026
Mary
I liked the balcony and the view. Beds were comfortable. The motel was not very clean the walls very dirty especially the bathroom. Drawers were broken and power points hung off the wall. The place needed maintenance. Staff were nice but seemed to understand little English.
Friends
4/10
Poor
29 May 2026
Britika
.
Friends
6/10
Pleasant
26 May 2026
Jessica
Needed some well needed cleaning and maintenance, shower was mouldy doors dirty and a few fixtures in the room needed attention.
4/10
Poor
15 May 2026
Darryl
$100 deposit for what nothing in the room was worth $100
Partner
4/10
Poor
12 Apr 2026
Ryan
Not a great stay at the Motel. The room was OK but in our room the WiFi didn’t work so we were reliant on going elsewhere with WiFi. It also wasn’t very clean, our sheets were stained and the ceiling fan was incredibly dusty. The motel in general is very dated and doesn’t look as modern or tidy as the advertised photos. You are a 20+ min walk to the main restaurants, markets, lagoon etc. There was also some construction work happening which meant loud construction work at 8am in the morning.
Partner
4/10
Poor
12 Apr 2026
Niranjan Nagraj
Practically no WiFi and very ordinary cleanliness
Family_with_children
2/10
Poor
20 Mar 2026
Monique
- Driveway access was blocked on arrival (bus + multiple cars), making it difficult to enter and unload belongings—was told to unpack in the rain.
- No elevator access to second floor (not suitable for mobility issues or heavy luggage)
- Large portion of parking unavailable with no explanation
- First room had faulty air conditioning and an unpleasant smell
- Second room was in unacceptable condition: dirty, broken mirror, belongings left behind, bugs in drawers
- Front entrance locked at night—had to use side/rear access which felt inconvenient and less secure
- Serious safety issue: staff member used a key to try to enter my room without knocking (room change not recorded)
- Security deposit ($150) takes 2–3 weeks to be returned
- Received a late-night call accusing me of non-payment despite already paying via Wotif
- Staff were pushy on the phone and did not communicate professionally
- Overall: very disappointing experience, poor cleanliness, lack of organisation, and major safety concerns
- Would not recommend staying here
Self
6/10
Pleasant
20 Mar 2026
Roberta JOY
On the plus side, Reef Palms is conveniently located mid way between the airport & Cairns City. It is off the main busy road, & within easy walking distance of the city bus stop & the foreshore. The couple running the place are hard working & obliging.
However being below aircraft flight path it is very noisy during the day. The hotel is in need of a major injection of resources - staff & maintenance - e.g. the spa pool - an annexure of the main pool has wires cut & doesn't work, room service is only every 4 days with linen change every 7. Guests must remove own rubbish daily & clean rooms, with a sign saying that cleaning products are available from reception. It looks as if the breakfast restaurant, now closed due to staffing will never re-open -disappointing as there are no breakfast places within easy walking distance. During rain, water pools in part of the downstairs corridor which is quite dingy. Bathroom tiles are mouldy, taps old, mismatched and difficult to turn on and off. Room service seems ad hoc e.g. no conditioner in dispenser & 6 light bulbs missing when I arrived. On request, the proprietor did install some bulbs. The little balcony was grubby & the sliding door lock was difficult to operate. The driveway in front of the steps was always covered in seeds which could get slippery. Despite 'no smoking' signs, the smell of smoke from rooms was everywhere. Wish I could say better as the proprietors are obviously trying hard, but this is just how I found it.
Self
6/10
Pleasant
03 Mar 2026
Anthony
The room was in very good condition. The receptionist or staff member at front desk could of at least had a smile & be a bit more courteous, especially when dealing with multi- cultural backgrounds.
Self
10/10
Exceptional
29 Jan 2026
Sumit
Room was great
10/10
Exceptional
27 Jan 2026
Zack
Great stay!
2/10
Poor
03 Jan 2026
zhaodi
I originally book two nights at this motel: the night when we arrived and second night after visiting the great barrier reef. The first night we arrived around midnight. It felt wet and humid as soon as we walked in. We found out there was NO AC in the room if people leave the room. Think about how humid in the higher 20's in Carins! No surprise we found mold in the fridge, on the window, etc. The room smelt so moody that my younger daughter who has sensitive airway was unable to breath. We all needed to wear N95 masks to sleep through the night because we had no choice. The second day we had to spend over $300 for another hotel to spend the night--of course last minute and same day booking is always expensive. But I would rather spend this money rather than spending another night in this filthy hotel. Besides my younger daughter was coughing the second day. Nobody should sleep in that hotel filled with mold. When I told the owner about the mold issue, he shrugged his shoulder and did not feel serious about it. He told us it was normal to have mold in Carnes which was humid. I told him that in the US, his hotel would be shut down if there is mold because of public health concern. He told me it was Australia. There was no such as thing as mold remediation. Do not live in this filthy place. It is full of mold ! See my pic of the mold in the fridge!
Leisure Family
6/10
Pleasant
29 Nov 2025
Madeleine
Towels! I had no bath towels. No tea towel or hand towel was provided for the second week. Had to afk repeatedly for bath towel.
No assistance bringing baggage up the three flights of stairs. Laundry room and machines were dirty. Chewing gum on seats in common areas.
Business Self
6/10
Pleasant
24 Nov 2025
Madeleine
I was expecting my room to be cleaned and fresh linen provided. I’ve been here seven days, put out the “please tidy my room” .. but nothing.
6/10
Pleasant
06 Sep 2025
Michael
Friendly staff. Place is dated but has a nice pool.
Leisure
4/10
Poor
26 Aug 2025
Craig
Poor standard for the price.
Business Self
4/10
Poor
21 Aug 2025
Julie
Nice staff by shabby motel
8/10
Excellent
19 Aug 2025
Agnes
Ideal for us. Comfortable and clean
6/10
Pleasant
03 Aug 2025
Michael
Convenient location.
Self
2/10
Poor
23 Jun 2025
Tiajuana
Tv was broken
Friends_and_family Family
8/10
Excellent
25 May 2025
Tom
Convenient location close to airport. Unfortunately just a one night booking so unable to access tourism services which appear to be a specialty of this property.

Sadly another motel that hadn’t bothered to provide any milk in room
Leisure Partner
4/10
Poor
31 Mar 2025
Megan
Basic older motel near airport.
Leisure Family
4/10
Poor
28 Mar 2025
Maria
I went in and got attacked by mosquitoes., the air-conditioning didnt work and I couldnt find anyone at reception, I had to go look for a coffee cup as there was only 1 in the room which was for 2 people. We had the fans up high due to the airconditioner not working and they made rather loud noises. It was very rundown sorry i would only rate it a 2 star and the price is way to high for a 2 star.
8/10
Excellent
20 Jan 2025
Matthew

Great stay

Motel has everything you need , clean and staff friendly and helpful
Friends_and_family Family
6/10
Pleasant
10 Jan 2025
Paul
The facility is aging with smelly carpeting that desperately need replacing. Furniture is spartan. Kitchen is minimally equipped. The key to the room turns on the electricity so when you leave for the day, room can heat up to inhospitable levels. Shower is good sized with adequate water pressure. Bed only has a thin sheet instead of a comforter or duvet. View from balcony was of a side alleyway with rubbish.
Leisure Partner
8/10
Excellent
27 Dec 2024
Gladys
It was okay and beautiful
Business_and_leisure
8/10
Excellent
26 Dec 2024
Altaf
Nice spacious room
Friends_and_family Family
10/10
Exceptional
10 Dec 2024
Bruce
I really liked our room, for us, father and son, it was perfect. Two queen beds placed in different areas of a large room, the room has a kitchenette and the shower in the bathroom is big with plenty of hot water. Next time in Cairns, and there will be a next time, I'll stay here.
2/10
Poor
10 Dec 2024
Abhinav
“It’s a 3 Star Motel not a Hotel - Dirty Bedding… Deal with it!”

I had an unhappy experience at this motel. The room was dirty and absolutely not worth the overpriced rate. From the moment I arrived, the reception staff were rude and unprofessional. When I tried to address my concerns, they cut me off mid-sentence and started talking on the phone, completely ignoring me.

The bedding in the room was filthy, and when I complained about it, I was shocked by their response. They casually told me, “Don’t use that bed; guests only use it to put their luggage.” That’s completely unacceptable. Why would there be a dirty, unusable bed in the room I paid for? I got told we paid for a smaller room so dirty or not he was doing me a favour!

To make matters worse, instead of taking accountability, they dishonestly tried to blame me for the situation. It was clear they had no interest in resolving the issue or providing even basic customer service. When trying to discuss my issue I had to tell the owner to “please stop interrupting me” as I was being shouted over

Furthermore, I happily went down to reception and kindly asked for a new pot as the one I had was rotted and I got told it wasn’t rot and it was simply used and that it was a motel not a hotel deal with it - eventually got a new pot but with no ease

Advised to avoid this motel, the lack of cleanliness, poor service, and dismissive attitude from the staff made it one of the most disappointing stays I’ve ever had
Leisure Partner
10/10
Exceptional
03 Dec 2024
lynece
We were taken care of when we thought we were stuck.
Leisure Partner
2/10
Poor
15 Nov 2024
Jamie

Disgusting

Whole room was filthy. Aircon was full of mould. Under bed was filthy a health risk bed and pillows stunk of b.o
Partner
4/10
Poor
27 Oct 2024
Hannes
Was a bit disappointing for what we expected. Close to the airport was a bonus but the unite was very dated. TV and water jug didn’t work because the wall power sockets were not working.
Leisure Partner
8/10
Excellent
25 Oct 2024
Juan
77
2/10
Poor
17 Oct 2024
Mary
Booked a motel for a particular reason online. It wasn’t a motel. Manager and his sister very rude. Didn’t stay. Tried to get in touch with WOTIF but it was like trying
To fly to the moon by bike.
Leisure Self
2/10
Poor
16 Oct 2024
Verified traveler

Disgusting

Bathroom hadn't been cleaned. Reception stunk, the grounds are neglected, and the facilities/rooms are very tired.
Business
6/10
Pleasant
07 Oct 2024
Ibuai
But the only thing that bothred me that tge hand wash and the shampoo and condition wasnt full it was empty and the siding door doesnt work like i was their with my daughter and i didnt get a good sleep bexause pf thw door
4/10
Poor
20 Sep 2024
Phillip
Nothing to like about the place 1.no milk in room to have with coffee 2.no toilet roll on Holder 3 .no shuttle bus to the airport and at $172.00 a night not happy.
Business Self
6/10
Pleasant
28 Aug 2024
joanne
Giod location. Has potentual. Due to short staff cleaning not up to standard.
Leisure Partner
2/10
Poor
27 Aug 2024
melissa
when i booked it was for deluxe room i got family Room for 7 days, the noisy was horrible the locals was having a fight no manager to control it , the bed had hair over it no shower gel , the other 2 spare beds was dirty. felt like my bed was itchy every night worse hotel was the worst wish to get my money back
Leisure Self
10/10
Exceptional
26 Aug 2024
Paul
Very close to airport. Large room. Nice fans
Leisure Partner
10/10
Exceptional
20 Aug 2024
Andrew

Great place to stay in Cairns

Lovely place to stay and very convenient to the hospital that I needed to visit. Very convenient to shops, eateries and the main areas of Cairns! A quick walk to the lovely walk along the foreshore.
Self
4/10
Poor
20 Aug 2024
Michelle
Location near the airport was handy but it is in the direct flight path of all aircraft.
The room smelt unpleasant and was dirty. The curtains were hanging off the track. The fridge leaked. Not at all good value for money.
Leisure Partner
8/10
Excellent
20 Aug 2024
Rob
Only overnight. Very pleasant. would stay there again.
Leisure Self
6/10
Pleasant
12 Aug 2024
Kathleen
Fortunately I contacted them to remind them I would be checking in later then 5:00 so they gave me instructions on how to get my key. Had I not I would not have been able to get into my room. The hotel is older. All the soaps were empty but the room was clean
6/10
Pleasant
03 Aug 2024
Nicole
The room stunk of cigarettes and tobacco. The curtains were really dirty.
Leisure Family
8/10
Excellent
02 Aug 2024
Barry
Other guests quite noisy
Leisure Partner
10/10
Exceptional
01 Aug 2024
Elizabeth
Property manager was great. Very clean.
Leisure Family
10/10
Exceptional
29 Jul 2024
Judith
Extremely helpful proprietors who made us feel very welcome. They bent over backwards to help.
The room was very comfortable.
Leisure Partner
2/10
Poor
25 Jul 2024
Roger
This place was not as advertised. The hot tub has been broken for a long time, pool is locked, there is no breakfast or coffee and the shuttle does not run to town as advertised. (It only runs on certain days of the week to the airport and only in the morning.) The smell of cigarettes in our room and in the hallways was overwhelming and the neighborhood was dirty. It was a waste of our money and we wish we had stayed elsewhere.
Leisure Partner
4/10
Poor
21 Jul 2024
Murray
The room rates were reasonable.
We didnt like the shower above a plastic bath as this is a hazard for all ages. The unit needed a complete upgrade. The room was only serviced every 4 days and was extremely dusty. You could write your name in the dust on the tv cabinet. We had to wash all the cutlery and plates before we used them as they were filthy. The hotel policy was that when the tenant leaves they had to clean this stuff or be charged extra. Not good enough in our opinion.
Leisure Partner
8/10
Excellent
20 Jul 2024
Amanda
Bit noisy in the area. Very helpful staff.
Leisure Self
8/10
Excellent
16 Jul 2024
michelle
The new managers were very helpful, friendly & made their guests feel at home.
Leisure Partner
8/10
Excellent
14 Jul 2024
Maya
We booked the double queen bed room which was lovely for my friend and I.
8/10
Excellent
09 Jul 2024
judith
Close to hospital
Noisy clients coming arriving late
Business
10/10
Exceptional
07 Jul 2024
Christopher
The room smelled clean upon entry,the jet tub was relaxing,which is what my wife loves sitting in and the reason why we’ve been back multiple times and will most definitely be returning to Reef Palms.Special thanks to the female staff member who went above and beyond (06/07/24) to sort out a couple of minor issues we had which made our stay even more enjoyable and comfortable.Thank you.
Leisure Partner
6/10
Pleasant
04 Jul 2024
Susan
The room and hotel is very dated. We had paint peeling off the wall and the tv had something weird on it but we didnt watch it so it didn’t matter. However the room was clean and specifically the beds and bathroom.
Leisure Family
6/10
Pleasant
01 Jul 2024
Melissa
Used this property as a one night stay before heading to Port Douglas. Received an email advising to call if we were arriving after 7pm and when I called found them to be very dismissive. Check in took a while. Had to turn off fridge to sleep as it made a noise that sounded like there was a cicada/cricket in the room. Pillows were so uncomfortable I ended up using one of the cushions. On check out rang both the bells but no one came so just left key on the desk.
Leisure Family
6/10
Pleasant
29 Jun 2024
Emma
Good motel in excellent location to ocean front. Lovely pool. Helpful staff...room was very dirty and carpet in such a humid environment gave the room a certain aroma of dampness
Leisure Family
2/10
Poor
31 May 2024
Rodney
The room had no tea towel or dishwasher liquid the bathroom all the soaps etc were out of liquid the remote on the TV doesn't work looked like the room needed a good clean
Partner
4/10
Poor
22 May 2024
Patricia
The room smelt dirty and there were heaps of flies in the room shower wasn't cleaned properly mould on the curtains floors not cleaned properly. I needed to spray perfume to disguise the smell. I am glad it was only for 1 night.
Leisure Partner
6/10
Pleasant
11 May 2024
Susan
I do not normally complain but I must say, the whole toilet suite lid fell off first up. (Rather unsafe, as I nearly fell on the floor)😖 The sliding glass door to the rear patio was un-lockable.
This posed a security concern because the actual sliding security screen door in the same opening could not be locked either (except my carpenter husband was able to tweak the lock a bit to lock it) The bath itself was a spa type that was very high and difficult to get into for us older folk. Very outdated. My rating for this particular room I was given was barely a 1. Thank you for your understanding.
Leisure Partner
6/10
Pleasant
09 May 2024
Vanessa

Not recommended

Not a very good hotel, close to the airport but that is about the only positive. The bed and pillows were most uncomfortable, very limited facilities in the room, 1 mug for tea / coffee in a room for 2 people, ceiling fan either runs at full speed or not at all, curtains coming undone at seams, overall quite rundown. Would not stay here again
Partner
6/10
Pleasant
03 May 2024
Keith
Just cheap in town. No maintenance just take money.
8/10
Excellent
26 Apr 2024
Melanie
Loy, the desk manager was very helpful. He gave us a ground floor room when he learned of my husband’s disability. He also recommended a nearby restaurant, and called a previous hotel in an attempt to find a lost item.
Leisure Partner
2/10
Poor
26 Apr 2024
Lucy
Room was absolutely filthy. Thick layers of dust on everything bathtub and shower had black hairs all over.
Leisure
8/10
Excellent
22 Apr 2024
Peter

One night in Cairns

Excellent service - very helpful and obliging.
Room a little tired and maybe could have been a touch cleaner.
Partner
8/10
Excellent
10 Apr 2024
Sarah
Be aware that checkin ends early; though they tried to give us late checkin information, we didn't get it because we didn't have data. Room was nicer than we thought it might be, but dishes have to be cleaned manually and that was a pain when we had to leave at 4am to get our flight.
Leisure Friends
10/10
Exceptional
12 Mar 2024
Anita

Comfortable and clean

Overnight stay as it was conveniently located near the airport for my flight the next morning.

The room was large and everything was clean. The bed was comfortable. The air conditioning and ceiling fans worked a treat.

I arranged an after hours check in in advance, and both this and the check out the next morning were seamless.
Self
8/10
Excellent
29 Feb 2024
Brent
Although the motel is aged a bit it has clean & spacious rooms. The Staff is friendly and informative. The area is safe, quiet & easy walking distance to the Esplande. Once on the Esplande it is a nice walk along the ocean to many shops, restaurants & the Marina
Leisure Self
6/10
Pleasant
04 Feb 2024
Brenda

Great service but faulty air conditioner

The room was fine. But the air conditioner did not work. Luckily the fans did work. But it was an extremely hot December night. The lady at reception was great, helping us to call a cab to the airport the next day.
Friends_and_family Family
10/10
Exceptional
30 Jan 2024
Christopher
Close proximity to local shops,Cairns city and restaurants.
Leisure Partner
10/10
Exceptional
30 Jan 2024
Glen
It was a good place to stay. Reasonably priced and few frills but an excellent place from which to operate.
8/10
Excellent
25 Jan 2024
Audrey
The staff went out of their way to help and handle any questions we asked. The man at check in (same person most days of our stay) was excellent. He stepped up to every issues or concern and was a go to for travelers questions. Made our stay on the coast very enjoyable when it could have gone bad very quickly at some points.
The cleanliness could have been better. The fountain outside the front door was a horrible first impression. The room was pretty good. Roach hatch the first night was a bad experience. The desk clerk handle it well when we advised him in the morning. It made us more cautious and observant throughout the 5 days we were there.
Leisure Family
10/10
Exceptional
10 Dec 2023
Christopher
The property is close proximity to shops and businesses we need to visit whenever we come to Cairns for a couple of days.
Business_and_leisure
4/10
Poor
22 Nov 2023
Simon
Staff were helpful but hotel is rather tatty, air con didn’t work properly, shower head broken, lots of tacky plastic fittings etc. Found a lady’s earring on the kitchen work surface!
Leisure Partner
2/10
Poor
15 Nov 2023
Cora
I’ve never been subjected to such poor quality in Australia. Booked two rooms, were given one and treated like a fraud when I insisted that I paid for two rooms not one. Had to wait 30 minutes for them to “ verify”. Got scolded for not “ listening “ to how to turn in WiFi or use the key. I took photos to show how dirty and run down the place is. It’s absolutely awful. Lots of other options nearby. Do not make same mistake I made.
Leisure Family
8/10
Excellent
07 Nov 2023
Scott
The staff were very helpful, the room we stayed in was comfortable, and the swimming pool was great to cool off in.
4/10
Poor
05 Nov 2023
Verified traveler
Very outdated hotel. In need of some TLC
Partner
8/10
Excellent
10 Oct 2023
Sourish
It's an old property and little bit off centre but that's a benefit as it is a quiet location. There are enough eating places within a 15/20 minute walk, that you don't go starving. Makes it convenient.

The cleanliness, though, can be improved significantly. We checked in around 8PM to find one of the beds unmade, a wrapping strap on the sofa and we also found a dead cockroach in one of the kitchen cabinets while looking for plates.
Leisure Family
6/10
Pleasant
30 Sep 2023
Martina
The property was clean and nice but outdated. Advertised breakfast, hot tub, and shuttle to town were not available.
Leisure Family
6/10
Pleasant
20 Sep 2023
Martina
Outdated but clean. No breakfast although advertised
Leisure Family
6/10
Pleasant
13 Sep 2023
Eileen

Good overnight stay

We only stayed here for one night, as we had an early flight in the morning, and they are very close to the airport with a free transfer.
Room was very clean and comfortable.
Air-cond needed attention as it didn't get cool enough.
Some dining options nearby if you don't mind a walk if you don't have transport.
Overall, a pleasant stay
Partner
6/10
Pleasant
08 Sep 2023
Vaughan
Nice staff. Located close to the beautiful Esplanade. Overpriced but it is a busy time of year in Cairns. The room was very tired looking and windows could not close so very noisy when trying to sleep. Had adequate facilities for light cooking.
Leisure Self
10/10
Exceptional
07 Sep 2023
Marianne
Room was spacious, well equipped kitchen, beds comfortable quiet and value for money. Definitely recommend staying here.
8/10
Excellent
04 Sep 2023
Sabrina
Great little place for the price
Close to town would definitely return
6/10
Pleasant
01 Sep 2023
Kerrie

Mixed bag

Late check in procedures worked well and bed was comfortable. Dust build up around the windows and bathroom bin had not been emptied so a little off putting. A bit dated and run down overall but good for a short stay.
Partner
10/10
Exceptional
20 Aug 2023
Danique
Have stayed here twice..recommend..
Leisure Partner
8/10
Excellent
12 Aug 2023
tina
Our room downstairs was spacious and had a kitchenette and a little balcony with a table and chairs. The beds were comfortable. But, there is no fire alarm in the room or exhaust fan above the cooker, and no fan in the bathroom. We were there on a Saturday night and can hear people in the next room partying on and voices from outside. It is noticeable that only the basic cleaning were done in the room, other areas needs to be cleaned thoroughly (ie doors / handles, switches etc) otherwise it's a lovely motel with friendly and helpful staff.
Leisure Friends
8/10
Excellent
31 Jul 2023
Ken
It was a comfortable stay and was easy to walk around.
Leisure Family
8/10
Excellent
13 Jul 2023
Rebecca
Great size room and all you need but a bit grotty for my liking. You get what you pay for and Cairns is expensive during tourist time but I’d spend more next time
Leisure Family_with_children
8/10
Excellent
04 Jul 2023
Pamela J
Welcome at check in. Clean, comfortable, good size rooms.
8/10
Excellent
16 Jun 2023
Theresa

Good overnight stay

Cleanliness was fine but the cups in the draw had not been washed properly
The room we stayed in needs some maintenance, but overall was a nice stay overnight
It was quiet and comfortable
Partner

Location & surroundings

Reef Palms
Digger Street, 41-47, Cairns, Australia

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Reef Palms

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