Sofitel Paris Baltimore Tour Eiffel

France , Paris
PARIS, Avenue Kleber, 88BIS
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100 reviews shown

10/10

Exceptional

19 Feb 2026

Yelisset

Great personal

10/10

Exceptional

17 Feb 2026

Anton

Very nice hotel staff very friendly and very clean. Love the hotel.

4/10

Poor

19 Jan 2026

Tzu Ling

Stayed there again this week, the previous stay was wonderful. This time, not so much. I paid for the upgrade room and it was so noisy throughout the night. Non-stop stomping sound and I couldn’t figure it out where that came from. Complained to the front desk staff Meave, she brushed me off. Very disappointed!!!

Business Friends

10/10

Exceptional

16 Jan 2026

Benjamin

Fantastic stay!

Leisure Partner

8/10

Excellent

22 Dec 2025

Ekaterina

The room was clean
Not many amenities + they don't exchange money on the hotel

Leisure Friends

10/10

Exceptional

18 Dec 2025

Mark

Tha staff and atmosphere were lovely. Such a great location! Loved it!

Business_and_leisure Family

10/10

Exceptional

17 Dec 2025

craig

Great location

Partner

10/10

Exceptional

23 Oct 2025

Margaret

Lots of restaurants and bakeries around the area, all without walking distance.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Shawn

Staff was Wonderful! Great Location!

Leisure Family

8/10

Excellent

18 Sep 2025

Sugu

Zero to the room housekeeping

10/10

Exceptional

08 Sep 2025

Claude

I loved everything about this hotel but I do recommend renovating bathrooms 😊

8/10

Excellent

07 Sep 2025

Sugu

Staff was great!

Partner

6/10

Pleasant

25 Aug 2025

Hossein

Overall down experience

Expectations were sky high, reality was just so-so
1. I paid for a king sized bed. What I got was two wins pushed together with the ever not so awesome gap in the middle
2. The door handle broke off and I was stuck in my room
3. The elevator broke
4. Contrary to the pictures, there is no view of the Eiffel Tower
5. Everything was just so average.

10/10

Exceptional

21 Aug 2025

Kristopher

Beautiful property, excellent staff and great location.
Would have loved a better view in a junior suite category. Wished the junior suite category that we paid for was more equivalent to the photographs that represented on both Expedia and the hotels website. That was a disappointment. Overall though, it was a lovely room regardless.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Robert

Wonderful place to stay! Staff were exceptional!!! Loved every minute we were there.

8/10

Excellent

04 Aug 2025

Adam

Amazing area. Will stay there again.

Leisure Family

10/10

Exceptional

20 Jul 2025

Troy

We liked everything about it. The rooms and hotel was beautiful. The staff was helpful and friendly. Never had better service in my life. We loved it!

Leisure Family

10/10

Exceptional

17 Jul 2025

Neil

Staff, facility and service were first rate. Concierge assisted our every need. Highly recommend.

Leisure Friends

6/10

Pleasant

12 Jul 2025

khachatur

rooms very small for the price they charge

Leisure Partner

8/10

Excellent

22 Jun 2025

syed

Exceptional location, but the hotel is not very well maintained and shows sign of age. The bathroom was out of basic amenties such as shampoo and conditioner once we got to our room.The hairdryer was not working and had to be replaced. You pay a 5 star price for closer to a 3-4 star experience.

Leisure Family

6/10

Pleasant

18 May 2025

Diego Fernandez

Rooms need maintenance.
The carpet look very old and I cant tell if it is clean.

Leisure Partner

10/10

Exceptional

13 May 2025

John

Great location

Leisure Friends

10/10

Exceptional

12 Apr 2025

Rakesh

Really friendly and kind staff.

Leisure Family

10/10

Exceptional

07 Apr 2025

Linda

The staff were exceptional..so obliging,polite ,spoke very good English.
Our room was spotlessly clean.
Highly recommend this hotel.

Leisure Partner

8/10

Excellent

28 Mar 2025

Luiz Augusto

It is a nice hotel very well located, but the rooms are extremely small, including the bathroom.

Business

10/10

Exceptional

28 Feb 2025

Matthew Thomas

Great property

Leisure Partner

10/10

Exceptional

27 Feb 2025

Mackenzie Dakota

Sofitel Baltimore exceeded all expectations! The staff was incredibly welcoming and went above and beyond to ensure a seamless stay. The location is FANTASTIC, right in the heart of the city. My room was elegant and comfortable, with stunning views and thoughtful details like balloons when we walked in for my birthday. The concierge was fantastic, helping with personalized recommendations and reservations. The impeccable service and attention to detail made my experience unforgettable. A true luxury stay in Paris, will definitely return!

Leisure

10/10

Exceptional

08 Jan 2025

Tamar

Excellent

Family

6/10

Pleasant

31 Dec 2024

Raquel

Muy ruidoso, mal servicio de conserje, no servía cafetera,
El cuarto muy limpio y bonito.
El hotel también.
Pero el servicio no me gustó mucho.

Leisure Partner

10/10

Exceptional

01 Dec 2024

Lisseth

The hotel it's located on the perfect location to explore Paris

Leisure Family

10/10

Exceptional

20 Oct 2024

celestino

Concierge Emilien Todesco was phenomenal. All his recommendations and reservations were Top shelf. The restaurants , activities and shopping was amazing. he gets our maximum 5 star recommendation. Wenceslas Blondeau was also excellent. his assistence was valuable. Dr &Mrs C &A SANTI

Leisure Partner

8/10

Excellent

13 Oct 2024

Kevin

Everything was great, especially Fanny the concierge and the entire staff. Only complaint was that the room itself was a little small and not laid out well.
Overall we enjoyed our stay and would recommend the property to anyone who wants a walkable area with access to lots of attractions and dining options.

Leisure

8/10

Excellent

04 Oct 2024

Siil

Very close to Tower

10/10

Exceptional

17 Jul 2024

Morad

Great stay at Sofitel ☺️ very nice service and accommodating staff 😊

Leisure Family

2/10

Poor

11 Jul 2024

Claude

STAY FAR from Sofitel Paris Baltimore Tour Eiffel

One word BAD.

We stayed here before and it was perfect. We came back with our son, and it was the opposite. Clueless staff trying to sell me an upgrade. We have stayed at SOFFITEL within the US and never had an issue. Different story here in Paris. First floor room, with a makeshift bed, that was delivered to the room that isn't safe. Its not even sofa bed that we got, it came on wheels with a metal bar that can cause major injuries. Of course we saw first hand, and it doesn't have any support for anyone over 50 lbs. Its more for a dog, but they taught it was good enough for us.

At 1am the hotel staff taught it was ok to work. EXCESSIVES noise from on top and below, we called them at the front desk 3 times, and no one did anything. I think one of the staff stated you didn't call back so I taught everything was ok. So we got no sleep with a 8 year old that's sleeping pretty much on the floor after hitting his head on the metal bar that runs on top of the portable makeshift bed.

Staff is very unprofessional and didn't make us feel like we belong there. This hotel just got turned over to SOFFITEL Brand. So I'm not sure way happened, but this was a waste of money, and comfort.

Customer service / Customer Experience was a ZERO.

Friends_and_family Family

6/10

Pleasant

06 Jul 2024

michael

Tiny room

Great Hotel. We didn’t get a room upgrade and our room was more like a closet than a room

Partner

10/10

Exceptional

28 Jun 2024

Renita

Sofitel is always home away from home!!! The staff is top notch! Especially Nina and Julie!! See you all soon!!

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2024

Sara

The staff were are very polite and helpful. Great location and we had a lovely stay

8/10

Excellent

28 May 2024

Krista

Staff was wonderful, very friendly! Bar was great. Good location-15 minute walk to the Eiffel Tower. 15 minute walk to Champs Elysee

Leisure Friends

2/10

Poor

18 May 2024

Zina

Very bad experience.

10/10

Exceptional

12 May 2024

jose antonio

Great staff, all very kind!!

Leisure Family_with_children

2/10

Poor

12 Apr 2024

Menahem

The hotel was under renovation, only one elevator was working. And she was very small. The Junior Suite Deluxe is a very small room with a small table and 2 chairs. It was difficult to move inside the room

Business_and_leisure Family_with_children

10/10

Exceptional

10 Mar 2024

Renita

Excellent staff. Very nice and friendly and clean

Leisure

8/10

Excellent

12 Feb 2024

Ian

Family weekend

Really enjoyable weekend in Paris. Excellent service and great location, next to Metro and short walk to Trocadéro.

Friends_and_family Family

10/10

Exceptional

03 Feb 2024

Verified traveler

Great location. Excellent service. Really really comfortable beds!

Partner

10/10

Exceptional

13 Jan 2024

Pablo

Great location, excellent and friendly staff. Very good breakfast. Would stay there again!

10/10

Exceptional

24 Nov 2023

Joel

Excellent staff and convenient location.

Leisure Family

10/10

Exceptional

20 Oct 2023

Martynas

Very beautiful and clean everything was perfect

Family_with_children

6/10

Pleasant

18 Oct 2023

Verified traveler

The hotel is in need of refurbishment, I have stayed in Sofitels all around the world and I was surprised that this hotel in Paris had rooms so dated.
Very over priced for what was received.

Business

8/10

Excellent

10 Oct 2023

Erika

Great location. Kind and helpful staff. Smaller sized standard room but very comfortable bed!

Family_with_children

10/10

Exceptional

16 Sep 2023

Ansley

Wonderful service and very comfortable suite

Family

10/10

Exceptional

04 Aug 2023

suzette webster

Beautiful Boutique Hotel in Paris

Beautiful boutique hotel! The service is amazing. The location is close to the Trocadéro and walking distance or short ride to shopping, good cafes and restaurants.

Partner

8/10

Excellent

19 Jul 2023

markita

Great hotel

8/10

Excellent

04 Jul 2023

Karen Li Shien

Overall it’s good! The staffs are very nice and friendly, they all be able to speak English well, excellent breakfast options. It would be better if the shower can be stronger :)

Leisure Family_with_children

10/10

Exceptional

05 Jun 2023

Nicholas

Best Customer Service Ever

We booked the best room in the hotel with a view of the eiffel tower and the room was awesome and very clean and to a high standard.

We have visited Paris many times and this was our favorite trip due to the hotel mainly. The staff were extremely friendly and always addressed us professionally by surname every time we saw them.

The food was amazing both on the menu, room service and at breakfast time.

Then to cap it all off, my wife was feeling very unwell on the last day and they went beyond what we expected by finding us another room we could use for a few hours after checkout time so we could rest some more before having to leave for our flight home.

I couldn't recommend this hotel highly enough, we will be returning here for our next stay in Paris.

Partner

10/10

Exceptional

08 May 2023

Dahl Scott

This was our 3rd stay at the Baltimore and I must admit that the quality of service has improved considerably over the last few years. The Baltimore is our home away from home! This was our first time enjoying the breakfast...what a delightful way to start our day with a delicious hot breakfast and ample buffet options. Of course the location is perfect for travelers who want to be walking distance to all the sites yet located in a nice quiet neighbourhood. Can't wait to go back!

Leisure Partner

10/10

Exceptional

01 Apr 2023

Eduardo

Fabulous Hotel

Leisure Partner

10/10

Exceptional

23 Mar 2023

Keyon

Close to the Arc de Triomphe and Eiffel Tower. Hotel is clean and nice. Staff is pleasant and welcoming. A few nice cafes along the street. Western Union and GAP store also in the area. Was great for a 3 day stay.

Leisure Partner

8/10

Excellent

18 Feb 2023

Alexandre Dube

Location is excellent, service is hit and miss in my opinion. Some of the staff were super helpful and willing to jump in which was nice but some other staff seem blazed. The building itself need a refresh it is not in the best of state for a 5 stars hotel. We were lucky to have a balcony and a table/chair outside but we only had 1 chair and most other balcony from what we saw didn't even had chairs or table at all. Would recommend tho as the price/value is good.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2022

lynn

Great location lovely hotel & staff where very helpful nothing to much

Leisure Friends

10/10

Exceptional

30 Oct 2022

Verified traveler

Enjoyed our stay 100%

It was a family birthday celebration and we enjoyed our stay with Sofitel completely. The hotel staff is patient and accommodating. The location was superb. We would highly recommend the hotel to families and friends. 非常愉快的住店经历。即使我法语讲不太利落，酒店员工都还是很有耐心，给予了很多的帮助。酒店位置很好，购物都很方便。极力推荐。

Friends_and_family Family

8/10

Excellent

09 Oct 2022

Mark

Convenient location was good. Paper thin walls means you here every noise and conversation.

Business

2/10

Poor

11 Sep 2022

Karen

Check in was miserably slow. Rooms were beyond small and tight.

Leisure Friends

6/10

Pleasant

27 Aug 2022

olusola

Full refurbishment

Lifts did not work properly.
We should the stairs .
Towels are not white , too old .
Furniture all scratched.
They need a full refurbishment

Friends_and_family Family

8/10

Excellent

21 Aug 2022

Emma

France 8/22

Amazing hotel, great staff.

Friends_and_family Family

10/10

Exceptional

09 Aug 2022

Rolando

The professional amazing staff

Leisure Partner

10/10

Exceptional

30 Jul 2022

Arlene

I love the location of the property to everything I wanted to do.

Leisure Family

10/10

Exceptional

10 Jun 2022

Jacob

Location, staff, value, rooms, views are all outstanding. We couldn’t have asked for a better hotel to stay at and truly felt like a 5 star hotel. The staff is amazing, truly exceptional. We’ll be back without a doubt!

Leisure Partner

4/10

Poor

30 May 2022

Mohammed

Very old and small rooms.

8/10

Excellent

04 Apr 2022

patricia st

Excellent staff and great location

Leisure Family

10/10

Exceptional

29 Mar 2022

Bahar

It was a great stay and the staff were friendly and helpful. Our family had a wonderful time in this hotel. The breakfast was fantastic, I would recommend for the tourists to get breakfast deal.

Leisure Family

10/10

Exceptional

11 Jan 2022

Carlos E

very well located,

Leisure Family

10/10

Exceptional

02 Jan 2022

Elvin

The Best Hotel In Paris

The best hotel in Paris!! The be best service from the front dest to the concierge service to the doorman to the exceptional staff!! I thoroughly enjoyed my stay and will be back soon!!

Partner

8/10

Excellent

15 Nov 2021

Albert

The overall property is beautiful, however, this is the second Sofitel I have stayed ( in 2016;Montreal, Quebec). The price point coincides with the immenities and space. I was not satisfied with the room; it did not equate to the dollars spent. Paris was beautiful and the employees made up for what the room could not. Please look into this because it may influence my next visit.

Self

10/10

Exceptional

07 Nov 2021

Kayleen

Great service, location, and the beds are EXTREMELY comfortable and soft. Housekeeping is friendly and constantly at your service with anything you may need throughout your stay to make you feel comfortable. 10/10 recommend and would stay again.

Leisure Partner

10/10

Exceptional

15 Oct 2021

Rick

Outstanding staff, wonderful attitude, competent in their jobs, comfortable facilities, breakfasts that are great, perfect location

Leisure Partner

10/10

Exceptional

05 Sep 2021

Lisa

Thank you for being absolutely wonderful!

Loved everything about Sofitel, beautiful
hotel and the staff was impeccable. Will definitely go back!

Friends_and_family Friends

10/10

Exceptional

04 Sep 2021

Holly

Excellent customer service. Concierge was very helpful!

Friends_and_family Friends

2/10

Poor

06 Aug 2021

Mustafa

It is not 5 stars hotel

Staff were friendly .
No Luggage people to carry you staff after long trip, we had carry them ourselves.
I wouldn’t call it a 5 stars hotel at all.
Breakfast is a joke.

Friends_and_family Family

10/10

Exceptional

28 Jul 2020

Zhazira

Great hotel, great staff

Friends_and_family Family

8/10

Excellent

29 Jun 2020

Austin

Beautiful hotel the beds though yikes my back is still killing me. Id think for such a nice place they would have decent mattresses. Ive slept at motels with higher quality bedding. Everything else though was very niceand the staff was amazing

Leisure Friends

6/10

Pleasant

29 Feb 2020

Bhaven

We booked a deal on Expedia including breakfast and late check out. Staff at check in said their confirmation showed room only. I even showed my confirmation to them but they were relentless and expected me to call Expedia as they would just send an email to Expedia. I have checked out and this situation is currently unresolved. It is good hotel which I have used several times but may question going there again. Expedia will have to do their bit of responding to client queries faster.

Business Self

4/10

Poor

25 Feb 2020

Poor hotel, wouldn’t recommend. The amenities are sub standard and quality of the rooms are terrible. Fixtures and fittings are either very old or broken, noise between rooms is dreadful you can hear conversations and even snoring of other patrons. 1st floor rooms are too close to the street that the noise from outside the hotel is unbearable Gym is non existent. Central location is great and the staff are very friendly.

Leisure Partner

8/10

Excellent

14 Jan 2020

Verified traveler

Relaxing stay

Goor location, walking distance to Eiffel tower, Trocadero, Arc de Triomphe and Champs-Élysées. Good restaurants near by.

Room quite small, but comfy. Bed excellent. Lobby bar was very good.

Friends_and_family Friends

4/10

Poor

03 Jan 2020

Verified traveler

Wow was this ever a let down. Can’t recommend and currently due to my experience I would recommend to avoid. My letter to the Hotel Manager: Upon arrival, it was found that the area under the bathroom sink has not been cleaned for some time. A simple inspection by your staff would have revealed dust and brown spots that were clearly visible. These should have been noticed and cleaned. It appears these spots have been there for weeks if not months. This is an area where personal items as well as towels and wash clothes are placed, therefore, it should always be clean.

Additionally, the bathroom sink was clogged and did not allow the water to flow freely. The Shower rod was not assembled properly and had to be corrected by your maintenance staff.

Away from the bathroom now, the coffee maker was leaking water unto the carpet and was unusable due to the amount of water leakage and had to be replaced.

The mini bar was reported as not working and discovered by the staff to be shut off. A pool of water was discovered in the bottom of the unit. The lites in the room do not appear to work correctly , but we have managed to accept the functionality and use cell phone lites when necessary.

The Heat/AC did not work correctly despite repeated attempts at correction. There is more but Travelocity restricts more details. DM me @SaaS_Technology on Twitter. if you want additional details.

Leisure Family

10/10

Exceptional

28 Dec 2019

MCHAU

Will stay there again if had a chance, excellent location and service

Leisure Family

10/10

Exceptional

20 Dec 2019

Verified traveler

Great service, very friendly and helpful staffs. Nice location and room.

10/10

Exceptional

13 Nov 2019

michele

friendly, accomodating staff. clean rooms and common areas.

Leisure Family

2/10

Poor

05 Nov 2019

Ashley

Terrible Service

The service was absolutely terrible. I had to call 4 times to just get water and coffee and food brought to my room. They forgot, wouldn’t call me back, and purposely ignored my simple requests. This didn’t happened just once but multiple times on my trip. They didn’t apologize for the terrible service and had an attitude with me the entire stay. I will not be staying here ever again.

Friends_and_family Friends

10/10

Exceptional

30 Oct 2019

SheilaandRick

Excellent customer service, wonderful location, very good restaurant, room was perfect for us. No complaints.

Leisure Family

10/10

Exceptional

11 Oct 2019

Verified traveler

The staff was excellent. Exactly what you expect from a hotel

Leisure Self

10/10

Exceptional

02 Sep 2019

Verified traveler

Walk to the Eiffel Tower & Arc De Triomphe !!!

This Sofitel is a very good choice . The location is in Trocadéro neighborhood and 10 min walk to Arc de Triomphe and 10 mins walk to Eiffel Tower. There are many restaurants along Kléber. The only disappointment was that the suite was a snug one. We needed more space than a typical room in Paris so we booked a suite. It was still very tiny space. Seemed like they just added a small sofa and table. Otherwise the room was proper Sofitel standards. The hotel staff were very friendly .

Friends_and_family Family

8/10

Excellent

02 Sep 2019

Verified traveler

Characterful building, tastefully decorated and furnished. Seperte toilet in the bedroom very small. Would not be suitable for a large person.

Leisure Family

6/10

Pleasant

26 Aug 2019

Verified traveler

Poor service at check in - had requested bottle of champagne to be in room on arrival which didn’t happen until after we were there. Also front desk said bag would be brought up to room but had to go back down and get myself after waiting 30mins. Many undesirables hanging around on corner beside hotel drinking and shouting at anyone coming in and out of hotel. Had breakfast on Saturday morning I know Paris is expensive but €60 for essentially juice and toast is outrageous.

Leisure Partner

6/10

Pleasant

24 Aug 2019

Verified traveler

Small rooms not matching description
Incorrect information given by concierge as on commission

Leisure

10/10

Exceptional

21 Aug 2019

Verified traveler

The staff was helpful and tried to speak English. For the most part it was easy to communicate in English.
The breakfast was really exceptional- lots of choices including fresh fruits, meats & cheeses, smoked salmon, yogurts, breads, pastries, and even the option of eggs/omelets.
The room is VERY small and the toilet is separated from the sleep/shower area by a small set of stairs! So in the middle of the night if you have to use the toilet, you get out of bed, go up about 6-8 stairs to the toilet, then when you’re done you go back down the stairs to wash your hands in the sink/shower room next to the sleeping area. Crazy in a way, but if you don’t mind stairs, it’s fine.
The shampoo/conditioner/body wash are by Hermes - magnifique!
Location is perfect: near the metro; but the line is under construction at this time (Aug 2019). A short walk to restaurants, Arc de Triomphe, (and other metro options) post office, grocery, and other upscale hotels. We felt safe walking in the area.

Leisure Partner

10/10

Exceptional

19 Aug 2019

Verified traveler

Every member of staff was friendly and helpful and provided an impeccable service. i had a little plate of cakes and fruit for my birthday which i thought was really sweet and thoroughly enjoyed

Leisure Partner

8/10

Excellent

12 Aug 2019

Verified traveler

The hotel location is great...5 to 10 minute away from eiffel tower...
The room was very small but clean...

2/10

Poor

09 Aug 2019

Verified traveler

Unpleasant and uncomfortable stay. Our room was extremely cramped for 2 guests, with my husband and myself tripping over each other in the space. Even so, the trip would have been bearable had it not been for the incredibly rude and unaccommodating staff. Each request had to be asked twice before following through. For example, assistance with the light switches in the room that were not functioning properly, a request for a new hair dryer, and the most annoying of all- calling for a cab for our departure on Thursday morning! Staff did not follow through on a single request. WILL NOT BE BACK !!!!!!!

Leisure Partner

10/10

Exceptional

02 Aug 2019

Verified traveler

Beautiful hotel. Excellent location. Recommend the Carte Blanche menu in the restaurant - 5 courses which the chef chooses and a sommelier matches wine to each course.

Leisure Family