Name: Best Western Premier Toronto Airport Carlingview
Address: 135 Carlingview Drive, Toronto, M9W 5E7, CA

8/10

Excellent

01 Aug 2026

Rose

Longue attente au bar et pourtant très peu de personnes dans le resto/bar
Eau dans le spa pas super claire

Pouf le reste tout est positif!

10/10

Exceptional

31 Jul 2026

Raghavun

Rooms were clean but breakfast was not included in the price. For the amount paid they could have easily given free breakfast. Would have been more convenient. Also parking was not free.

6/10

Pleasant

30 Jul 2026

John

For the price, location, and just an overnight stay it’s decent. Not ideal, but you get for what you pay for. Just know this and don’t expect a classy stay. Staff was great and room was clean.

6/10

Pleasant

30 Jul 2026

Lucia

The shower head was extremely difficult to turn on and use! The bsmt felt like a dungeon! The bathroom floor in our room was dirty and only a glass half partition for shower! The vent for AC was really high on wall and filthy! Did not get breakfast as we had to take shuttle to airport for 4 am

2/10

Poor

30 Jul 2026

Roxanne

E

4/10

Poor

30 Jul 2026

Ellen

The room we had was clean. However the service experience provided was not good.
We waited for at least 40 minutes from the time we called for a shuttle pickup from the airport ; and we had to call a couple of times.
Upon booking, it indicated that the shuttle service to/from the airport was complementary. Upon arrival, we were told that airport drop off was $5/px; the pickup was still complementary.
Upon check-in, we requested for an airport shuttle drop off at 4:45am the next day. We went down at 4:23am and were told that the 4:30am shuttle had already left and that the next shuttle was only going to be at 5am. It would have been nice to know this upon check-in, and esp considering that the person who checked us in even asked what time we had to be at the airport. We told him for 5am and that 4:45am shuttle would be ok. We ended up getting an Uber ride to the airport which cost us $30.

4/10

Poor

30 Jul 2026

Waqar

I had to pay for the shuttle service, even if it was advertised as free shuttle service from/to the airport.

2/10

Poor

29 Jul 2026

Jess

Dated

10/10

Exceptional

29 Jul 2026

margaret

Very helpfull

6/10

Pleasant

29 Jul 2026

Christopher

Stayed two nights and room was not made second day. Was told at checkout I needed to request housekeeping to tend to the room. I would have if I would have been told that at check in. I’m used to rooms being made regularly and if you didn’t want it made, you post the do not disturb notice on the outside door handle.

10/10

Exceptional

28 Jul 2026

Yuanning

Everything is perfect .

8/10

Excellent

28 Jul 2026

Glenda

Four stars all the way

10/10

Exceptional

28 Jul 2026

Lee

The room was beautiful and clean. Parking was easy.

6/10

Pleasant

28 Jul 2026

Leah

Everything was clean however the hotel itself is outdated.

2/10

Poor

28 Jul 2026

Devin

I booked this hotel for the fact that it had a hottub and thought it would be nice to use after my long flight. It was extremely dirty but I still went in for a minute only to feel absolutely gross and needed to shower else where. I should have saved my money and not bothered.

10/10

Exceptional

27 Jul 2026

Rebecca

Quick stay for one night. Restaurant has really good food.

10/10

Exceptional

27 Jul 2026

Josée

Bien que VRAIMENT TRÈS PRÈS de l’aéroport (à l’extérieur le bruit des avions est vraiment FORT) mais une fois dans les chambres, on entends rien du tout!

10/10

Exceptional

27 Jul 2026

Brandon

Always good. The deposit seems to change everytime I visit though, seems to be what ever the clerk decides not by policy

10/10

Exceptional

26 Jul 2026

Tyson

Everything was great.

6/10

Pleasant

26 Jul 2026

Jamie

Quite dated, staff were not very helpful. Room not the cleanest.

10/10

Exceptional

26 Jul 2026

Pat

Nice hotel. If you're into plane watching. This is the one you want to stay at. The parking lot views are probably the best in the city.

4/10

Poor

26 Jul 2026

Bedirhan

WiFi was terrible. Even TV doesn’t work well

10/10

Exceptional

26 Jul 2026

Debra Marie

Staff were friendly and efficient. Restaurant on property was convenient and food was good.

10/10

Exceptional

24 Jul 2026

Ann

Great service and friendly staff. Loved the pool and hot tub. Thanks

10/10

Exceptional

23 Jul 2026

Ann

Room was very nice and clean. Airport shuttle was perfect as it leaves every half hour.
Enjoyed my stay.

10/10

Exceptional

22 Jul 2026

Richard

Clean room

6/10

Pleasant

21 Jul 2026

Samuel

The beds and toilets were good. I was not impressed with the food in the restaurant

Family

10/10

Exceptional

20 Jul 2026

Jillian

We had a beautiful top floor King room. The room was clean and spacious and the bed was very comfortable. Check in was quick and easy the lady at the desk was friendly and helpful. She arranged a shuttle to take us to the airport for our early flight. I recommend staying here if you fly in late or fly out early due to the convenient location. They provide airport shuttle and you can’t beat the price. I’d definitely stay here again.

Family_with_children

10/10

Exceptional

19 Jul 2026

David

Just love the rooms, pool and it being on the flight path for kids to watch planes.

Staff at the restaurant is always amazing and so helpful!!

Family_with_children

4/10

Poor

19 Jul 2026

LUIS AUGUSTO

Expedia prometió desayuno incluido y el hotel realmente No lo tenía incluido, el ascensor muy viejo y estuvo descompuesto la mayoría del tiempo. El staff atendió bien, pero el hotel no es tan bueno, así que no volvería en otra oportunidad.

Family

10/10

Exceptional

18 Jul 2026

Josh

Great value super close to airport

Family_with_children

10/10

Exceptional

17 Jul 2026

Mohamed

Clean room and friendly Staff

8/10

Excellent

17 Jul 2026

Jodi

The room had everything you need from toiletries to a microwave and fridge. The airplane noise was not an issue inside. Comfortable bed, and very cold if you like ac. The person who drove me was able to park and stay for a bit to help me with my stuff. Convenient air shuttle too.

Self

10/10

Exceptional

17 Jul 2026

Marsha

The staff is very friendly and helpful

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Ronald

the hotel is starting to show it age BUT and that is a big BUT , the location , the staff , the cleanliness is outstanding .

Partner

10/10

Exceptional

15 Jul 2026

Alexander

If I may suggest, they should clean up the old matress and chair the have sitting by the back Maintenance area. Looks really unprofessional. Otherwise its pretty nice. Will definitely stay there again.

Partner

10/10

Exceptional

15 Jul 2026

Ali

The room was clean.

Self

10/10

Exceptional

15 Jul 2026

Samantha

We could definitely be back to this hotel. Great for the price, shuttle was convenient and the staff was awesome

Family_with_children

8/10

Excellent

15 Jul 2026

Francis

Close to airport, not alot of parking and parking lot is tight, height restriction so dont bring a taller truck or van. Good shuttle in the morning

Self

4/10

Poor

14 Jul 2026

Pamela

Weird musky smell

Friends

8/10

Excellent

13 Jul 2026

Jeanida

The room was clean, welcoming staff.
The breakfast selection is limited with very few options available. More variety or a buffet would improve the whole experience.

Also having to pay for the parking each night was disappointing.

6/10

Pleasant

13 Jul 2026

Shannon

Clean room. Easy check out. Check in could have been a warmer welcome..

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Nathalie

Na

10/10

Exceptional

13 Jul 2026

Eric D Anel

Buen lugar a un buen precio

6/10

Pleasant

12 Jul 2026

Bryan

The TV placement

10/10

Exceptional

12 Jul 2026

Lynne

The shuttle from the airport was great, the driver was courteous. The check in was very quick and professional. The room was clean and well furnished. The TV was easy to operate and had the channels I was looking for. All In all a good stay. Thanks

Self

8/10

Excellent

12 Jul 2026

Megan

Stayed here with my sister as a stop over between countries. Comfortable bed, clean room and nice staff! Airport shuttle was on time and easy to access

Family

2/10

Poor

12 Jul 2026

Kyle

This was the absolute worst hotel I have ever stayed in. Two nights for what it cost me, isn’t worth it.

The AC didn’t ever work, the parkade door is not secured like someone can pull it hard to get in without a key, the floor is split and the shower is not clean. The security is also terrible, I have never seen so many vehicles with steering wheel cubs, wheel lucks and hearing someone had their vehicle stolen from the parking structure.

Best Western has lost my trust going forward, and I will be calling Best Western Head Office that they should be ashamed of themselves of how this hotel represents their brand. I’m going to a different brand going forward.

Stay away, go somewhere else, I mean it.

Self

4/10

Poor

11 Jul 2026

Zach

Room was somewhat clean, pool area was pretty gross. Rooftop access was cool

Partner

6/10

Pleasant

11 Jul 2026

Ana Guiselle

For the price, it was good, the staff was helpful for and friendly, and you’re close to the airport

Family_with_children

10/10

Exceptional

10 Jul 2026

Gaston

Like that the restaurant is opened until 23 hrs. Sometimes we come in late from long flights.

Partner

2/10

Poor

09 Jul 2026

Brittney

Didn’t enjoy our stay. Hotel is run down. Breakfast was horrible

Partner

6/10

Pleasant

09 Jul 2026

Lei

............no free parking

10/10

Exceptional

09 Jul 2026

Philip

Great location, close to airport, nice to have a shuttle. Parking price is a bit high. Apart from that, I would come back.

Friends_and_family Friends

6/10

Pleasant

08 Jul 2026

Dafnee

Quite old.. is clean but sometimes the rooms smell like old.

Family_with_children

4/10

Poor

08 Jul 2026

James

The office staff were not helpful at night when I arrived. I inquired about security for my car in the garage and they said they had no security checks and it was at my risk.

For the puck up from Pearson coming home, I called as requested for the shuttle back to the hotel but there phones were not working. I was forced to UBER.

Self

4/10

Poor

08 Jul 2026

amin

Internet connection very poor.
Only one elevator working during my 5 nights stay. The other was out of service for maintenance
On last night of my stay, my bathroom light was out. SInce I had to leave early in morning, needed to shave/shower during night. Called maintnace around 9 pm. Couple of people came, looked at the light and promised to return. No one ever came back. Called front desk a few times. They will put me on hold for long time and in the end there was not resolution
Light did not work.

Friends_and_family Family

2/10

Poor

06 Jul 2026

John

I am writing this review to strongly advise against staying at this establishment. My experience was deeply disappointing and, frankly, alarming from the moment I arrived.
The state of the property suggests a serious, unmanaged pest issue. Upon entering the building from the parking area, I was immediately greeted by a rat trap in the doorway. As I proceeded to the hallway, there were two more mouse traps visible. Seeing these devices placed throughout public guest areas is completely unacceptable.
The condition of the room and amenities is just as poor. A persistent, unpleasant odor permeated both the hallway and the room. While the floors have been replaced with laminate, they are covered in dents, and the bathroom door is in a state of disrepair, with the paint at the bottom completely chipped away. The in-room appliances, specifically the microwave, are severely outdated, and there was no water provided for guests. To make matters worse, the window could not be opened, and the view consisted of an industrial exhaust fan and a tar roof.
This place is in desperate need of a complete overhaul. I would strongly caution anyone against booking this property, as it falls far short of basic hospitality standards.
Rating: 2.5/10

8/10

Excellent

06 Jul 2026

Yong

Room is clean. Not too noisy even though it's close to the airport. Works for me!

Self

8/10

Excellent

03 Jul 2026

Robert

It was scary at first when consecutive planes just flew past by us while checking in, we weren’t aware that the property is directly on the landing path.

8/10

Excellent

02 Jul 2026

Steven

It’s a good place for an inexpensive night. Food service to the airport and decent pool and gym

Self

10/10

Exceptional

02 Jul 2026

Lucy

Comfortable room and clean beds. Quiet. Only a few minutes away from the airport. Upexpress is easy to take us to the downtown area.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Shireen

Clean and reasonable stay for one night. Food is limited.

Partner

10/10

Exceptional

01 Jul 2026

pamela

Great property, very close to the airport. Windows have been somewhat soundproofed so the plane noise isnt too bad. Large room, great staff. Got a late checkout with no problems. My only concern is that the tile bathroom floor is Very slippery, I almost fell. But I would stay here again,

Self

10/10

Exceptional

01 Jul 2026

Jacqueline

Happy with my stay. Bed was comfy.

Self

10/10

Exceptional

01 Jul 2026

Victor

Didn't have any issue.
Everything was clean, no smell.

Friends

8/10

Excellent

30 Jun 2026

Dave

Thanks

Self

4/10

Poor

29 Jun 2026

Isaiah

Staff takes their time helping you with your needs.

Partner

10/10

Exceptional

29 Jun 2026

Cheryl

Everything

6/10

Pleasant

29 Jun 2026

VASILIA

Room was clean, bed was comfortable. Had to pay for parking

Family

10/10

Exceptional

29 Jun 2026

Pierre

Well done

10/10

Exceptional

28 Jun 2026

Adnan

Love this place

Family_with_children

6/10

Pleasant

27 Jun 2026

Richard

All good for reasonably priced hotel very close to airport. Staff v friendly and helpful. Biggest negative was mediocre quality of breakfast meal.

Self

10/10

Exceptional

27 Jun 2026

Bonnie-jo

Was good and close to airport

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Abiola

The room was clean, and the staff were friendly and hospitable

Family_with_children

6/10

Pleasant

26 Jun 2026

valerie

Internet was very weak. 1 elevator was broken. Otherwise decent experience

Partner

10/10

Exceptional

25 Jun 2026

Simon

Great breakfast, comfortable, clean amenities

Self

8/10

Excellent

24 Jun 2026

Oumeima

Good reasonable priced stay near the airport- shuttle service and in house restaurant was great!

10/10

Exceptional

24 Jun 2026

Ravish

Great location, just a 7 minute shuttle ride (provided by hotel) from YYZ as well. Room was spacious and well-maintained. Wi-Fi was fast as well. While the restaurant in the hotel was pricey, there are a few decent take-out options a 5 min walk away.

Self

10/10

Exceptional

24 Jun 2026

Keith

Very helpful.

Self

8/10

Excellent

24 Jun 2026

Kathy L

Great place to stay, close to airport with free shuttle. Pool was cold, indoor amd I am pretty sure unseated. Saunas were great. Hot tub was nice but poor jets. For a swim stay with kids I would look elsewhere.

Family_with_children

10/10

Exceptional

23 Jun 2026

Donna V

Room was clean, staff was helpful, shuttle to and from airport.

Partner

6/10

Pleasant

23 Jun 2026

Deontae

The hotel was average. Staff were very helpful and accommodating.

Family_with_children

10/10

Exceptional

22 Jun 2026

Karen

Very clean.

Partner

6/10

Pleasant

22 Jun 2026

Ralf

Nice enough room and hotel for the price. Noisy because it was in the landing approach of aircraft. One every minute during the busy times. Hot tub and pool are nice. One elevator was being repaired. Restaurant was ok. Nothing else nearby so you just stay here for layover if flight was canceled

Partner

10/10

Exceptional

22 Jun 2026

Alexsandro

Communication where shuttle would be picking up guests at the airport was not clear enough.

Partner

10/10

Exceptional

22 Jun 2026

Natalie

Definitely recommend, nice, clean and helpful staff

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Marsha

Had a great stay. Beds were comfortable, TV had access to Netflix which was great. Pool and hot tub were nice.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Vivian

The shuttle driver left one of my suitcases in front of the hotel. This caused us to miss the flight. Pretty upset about that. He blamed my husband who has dementia. I did not feel good about that.

Partner

8/10

Excellent

19 Jun 2026

Norma

Good everything

Self

4/10

Poor

19 Jun 2026

John

Property lobby is old and smelly and fake old dusty plastic fake flowers. Tacky
Restaurant smelled awful and the food less than average

Partner

6/10

Pleasant

19 Jun 2026

Steven

Quite old. The hot tub was hot but jets didnt work. Poorly \"fresh painted\" and darker painted walls made me feel like a was in a dark alley. The price did not reflect the quality of stay for sure

Partner

8/10

Excellent

19 Jun 2026

Grant

All was just fine. Satisfied my needs…

Self

6/10

Pleasant

18 Jun 2026

Kera

There was a bag hanging from the smoke detector in the ceiling!

Self

6/10

Pleasant

18 Jun 2026

Laura

The front lobby area is expansive and inviting. There is a small canteen in the corner for snacks and personal items. There is also an ATM, as well as a coin laundry option. We got there after the 3pm check in time, so we didn’t get the complementary lemon water because it was empty. I was surprised to learn parking was $16/day (make sure you have your room card with you, otherwise you won’t be able to use the elevator). The room has been updated, with no complaints. The microwave, coffee maker and refrigerator were greatly appreciated. The king-size bed had fresh linen and was very comfortable. The bathroom has been updated to include a walk-in shower. The room did have a large-screen tv, however my choice of channel selection left me wanting. Our room was on the 3rd floor with the ice machines only on floors 2 & 4. We stayed 4 nights with no room service. The pool, sauna, exercise room and hot tub areas are in the basement. Overall, we really enjoyed our stay however the “low marks” are a result of the following: the unadvertised daily parking fee, the singular functioning elevator during half our stay, the non-functioning hot tub, and a restaurant staff that apparently doesn’t answer the phone. There are a lot of comments regarding airplanes taking off and landing, but we found any residual noise minimal and not disruptive.

Family

10/10

Exceptional

18 Jun 2026

William

Very helpful staff, great breakfast

Self

6/10

Pleasant

17 Jun 2026

Scott

Convenient location and good value. It was what I expected for the price.