Mercure Welcome Melbourne

Australia , Melbourne - VIC
MELBOURNE, 265 Little Bourke Street, 265
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100 reviews shown

10/10

Exceptional

13 Mar 2026

Marion

Close to everything. Quiet comfortable room.

Self

10/10

Exceptional

12 Mar 2026

Kerry

Very friendly and helpful staff. Great location to get around the CBD.

Self

10/10

Exceptional

10 Mar 2026

Ian

Great location, staff very helpful and friendly. Late checkout easily arranged.

Self

4/10

Poor

08 Mar 2026

Michelle

Positives - checking in was easy, we don’t arrive until after midnight so 24 hour desk was good. Bedroom was large. Bathroom seemed to have been renovated more recently than the bedroom. Was small, but clean. Location was perfect for what we needed it for, which was easy access to trams going to Albert Park for the F1.
Negatives - the bed was absolutely terrible. Hard and springy, probably one of the worst beds I have experienced in a hotel. After 2 nights of next to no sleep and a sore back, I ended up having to spend money on a mattress topper at Big W just to make it bearable. Also, the shower seemed fine the first 2 days, good pressure and temperature. But the last 2 days we were lucky to get a lukewarm shower, despite running the hot water for 10 minutes waiting for it to heat up. At first I thought maybe it was due to us have showers during ‘high volume’ times, but I experienced the same issue at 4am - so that theory went out the window.
Overall, I would not agree that this is a 4 star hotel. We were there over F1 weekend, so prices everywhere were ridiculous everywhere, but I’m not sure how a hotel can justify charging $700 a night and then provide such poor beds and cold showers.

Partner

6/10

Pleasant

01 Mar 2026

Nicola

Look….. for a last minute change in my plans, it was fine. Exceptionally clean, with comfortable beds for a very reasonable price; located a very useful locale. However the noise of people using the lift and entering/exiting their rooms and feeling the need to yell at the tops of their voices made sleep almost unattainable. Which is a shame. The noisy A/C almost fixed the noise concern!

Self

6/10

Pleasant

01 Mar 2026

Ross

The a/c in room 823 was so noisy, went and seem reception and they were very helpful, they changed us into another room 1121 which we thought great the a/c was quiet, but it was right beside the elevators, this was late at night so it was not busy, but come about 5:30 in the morning when people start leaving the hotel the noise for the lift going up and down all the time was very annoying, we did not complain as we did not want to seem to be whinges but on check out we told the reception about the problem and it the same old story we will advise maintenance. I will say this the staff at hotel were great, the breakfast was great just the rooms we in were very noisy. Will never stay at this hotel ever again, Definitely not value for money, look elsewhere.

Partner

8/10

Excellent

28 Feb 2026

maryann

Room was fine

Partner

8/10

Excellent

22 Feb 2026

Alan

Staff were beautiful, room was clean

Self

10/10

Exceptional

15 Feb 2026

Pat

Clran and easy to deal with

Leisure Partner

10/10

Exceptional

15 Feb 2026

Karen

Lovely clean room. Friendly staff, great location.

Leisure Partner

4/10

Poor

31 Jan 2026

Danica

The room was absolutely tiny, with no view whatsoever. Very misrepresented in the photos. Fr the price we paid I thought it was a total rip off

Leisure Family

6/10

Pleasant

29 Jan 2026

Jimmy

Services was very bad

6/10

Pleasant

27 Jan 2026

Jimmy

Services very bad.

Leisure Family

6/10

Pleasant

24 Jan 2026

Robert

Had a so called king room which was very basic, carpets everywhere worn and not very clean, strong smell of cleaning fluid. Not a hotel just rooms no facilities, staff ok ,
Well placed in central Melbourne

Partner

6/10

Pleasant

21 Jan 2026

Miki

Pros:
Location - in the heart of the CBD
Courteous staff
Clean with modern fittings
Good price for the location

Cons:
Location - beggars and drunk people hanging out in the area. We were harassed in the hotel lobby by a drunk man. Staff did sort him out.
Rooms - are essentially fitted out concrete boxes. They feel very sterile and unwelcoming, almost like a cell. The use of fluro lighting does not help.

For the price and location, it is fine if you are just looking for a place to sleep. I personally would not want to stay here more than a night if I was planning on spending any length of time hanging out in the room.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Kerrie

Clean large room. Great location!

Leisure Partner

8/10

Excellent

17 Jan 2026

Jacinta

Location is so convenient to everything. Close to tram stops, right in the city, just a step to the shops.

6/10

Pleasant

16 Jan 2026

Nicole

On the plus side great breakfast.
Set up in reception odd. 2 people working in a tight area, when another kiosk was on the otherside & not enough room for guests to both talk to staff at the same time & couldn't hear from guest also speaking at the same time. Staff seem to have no idea what was going on when we were checking in, thought we were checking out. Then more confusion when checking out & leaving bags for the day.
Small issue but had to ask for toilet rolls, usually there is an adequate supply for the length of stay in the case 1 was not enough when staying for more than 1 night.

Leisure Family

10/10

Exceptional

16 Jan 2026

Maree

Group stay for a support group for a rare brain disorder. Gathering our volunteer committee from all over Australia for workshopping.
The staff were exceptional. The ideology of the Hotel with their programs to support people are also to be commended.
Our group really enjoyed our stay and the use of the small conference room for our meeting. We will definitely return.

Business

8/10

Excellent

15 Jan 2026

Patricia

Excellent location bathroom needed maintenance

Leisure Partner

10/10

Exceptional

12 Jan 2026

Pam Raewyn

Great room fir what we needed
Nice staff

8/10

Excellent

11 Jan 2026

Aaron

The room was clean on arrival

8/10

Excellent

10 Jan 2026

Susan

Overall good quality at a reasonable price right in the heart of Melbourne

Leisure Self

4/10

Poor

01 Jan 2026

Fiona

Lift was too noisy all night barely slept

10/10

Exceptional

28 Dec 2025

Lila

Very convenient for shopping and walking around.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Geoffrey

Room clean on arrival. Staff generally helpful.
No rrom cleaned/ tidied during our stay. Rubbish not removed, except by us, no bathroom cleaning/ linen and towels changed.

Leisure Family

4/10

Poor

23 Dec 2025

Daisy

When I tried to check in just before 2pm, the counter said I have to pay $20 to check in before 2pm. I was only 15 minutes before check in. I later check-in in after 4.30pm after late lunch. I paid the hotel early and is this the service that I get to pay for checking in slightly early. I have stay at this place frequently and also recommended my friends at this hotel. Ver disgraceful behaviour on this holiday season.

Partner

4/10

Poor

23 Dec 2025

Leiqing

staff at reception was rude.

Leisure Family

6/10

Pleasant

15 Dec 2025

Paul

Check in was not as smooth as it normally is. I was offered a room upgrade a few days prior to arrival at $6 per night, which I applied for. At check in, I mentioned about the upgrade application and the receptionist first stated that the upgrade is $25 per night. I told them the price in the offer. They tapped away on the computer and then came back with a price of $8 per night. I declined this and stated that the offer was $6 per night and started going through my emails to show them. They then made it $6 per night and then we proceeded with completing check in.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Richard

Eggs were half cold and tasteless. Parking was advertised as onsite but you had 2 walk two blocks to get to it. Room was very small and advertised as a family room. Shower was made for kids.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Daniel

Well located. Friendly staff

Business Self

8/10

Excellent

07 Dec 2025

Rod

Breakfast as very well organised. Although self serve buffet very easy to find things, with food & relevant crockery etc nearby.

Partner

6/10

Pleasant

07 Dec 2025

yvonne

Clean sheets would have been nice and was told to request clean towels at the front desk!! No fan in the bathroom??

4/10

Poor

06 Dec 2025

Rick

Disappointing, I feel that standards have dropped since last visited. No drawers or cupboards, needed when staying for a week. Only one chair available in room, 2 guests. Dry wall construction appears to offer low sound barrier from drawers & doors closing from adjacent rooms. Room serviced only once therefore rubbish built up over the stay. Needed to daily request tea bags & milk. Sink plug in bathroom not retaining water. No safety rail or non slip mat in shower. Aged quilt, appeared to be well worn & even torn in a number of places. Would have liked to give a better rating but feel that we have stayed in better Motels along the Nullarbor.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Simone

Amazing location, close to Everything!! Beds really comfortable. Would stay there again.

Leisure Friends

10/10

Exceptional

27 Nov 2025

Jacklyn

Ideal location for shopping and dining.

10/10

Exceptional

25 Nov 2025

Emma

Great location

Leisure

10/10

Exceptional

18 Nov 2025

Robert

Good

8/10

Excellent

16 Nov 2025

Andrew

Wet small eoom

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Andrew

Great location

10/10

Exceptional

10 Nov 2025

Leisa

Perfect location, clean & tidy

Friends_and_family Family

4/10

Poor

09 Nov 2025

James

The room was very very dusty. When I put my expensive cashmere trousers on the shelf they were covered in white dust. Although I dusted my wife spent the night coughing and her eyes went red

10/10

Exceptional

30 Oct 2025

Sharon

I would love to return there on my next visit; I enjoyed the complimentary breakfast, and it’s nearer to the shopping center

Friends

10/10

Exceptional

20 Oct 2025

Carrie-Anne

Great breakfast

10/10

Exceptional

18 Oct 2025

Mark

Had a great stay always good

10/10

Exceptional

10 Oct 2025

Rochelle

There was a good varietyvset out for breajfast and there is pkenty of parking stations ariund

Leisure

10/10

Exceptional

01 Oct 2025

Leah

The lady working on breakfast service each morning was excellent. She was very friendly and was continuously rushing around ensuring everything was running smoothly.

Leisure Partner

8/10

Excellent

30 Sep 2025

Nicole

Great location for shopping

Leisure

10/10

Exceptional

29 Sep 2025

Nadine

Had a great time very close to all the shops and restaurants

Friends_and_family Family

8/10

Excellent

25 Sep 2025

georgia

Great price and location.
Quite noisy though, road noise and noise from other guests significant

Leisure Family

8/10

Excellent

24 Sep 2025

Jackie

The lighting in the room was terrible maybe look at fittings to provide better lighting. The air conditioning was ok but came through a vent and was noisy

Partner

10/10

Exceptional

22 Sep 2025

Ian

Location and price was the best

Leisure Self

2/10

Poor

22 Sep 2025

Jeannie

Very tired property with thin walls, very basic similar to a 1-2 star hotel. Excellent location.

Self

8/10

Excellent

21 Sep 2025

Norm

Breakfast was great.
Plenty of options

Leisure Self

8/10

Excellent

20 Sep 2025

Emanuela

All of the above

Leisure

6/10

Pleasant

18 Sep 2025

Matthew

The hotel was acceptable as one of the cheaper options, but the shower was a 0/10. It leaked terribly and was not at all temperature-regulated. Very disappointing. Staff didn't really seem to care when I mentioned the leaking after multiple instances of reporting it. Otherwise, this was an ok stay.

Leisure Self

8/10

Excellent

14 Sep 2025

ally

Loud noises at a night time making it hard to sleep

Leisure Partner

8/10

Excellent

10 Sep 2025

Assunta

Business Self

8/10

Excellent

01 Sep 2025

Christine

Rooms were clean and quiet. An easy place to get around Melbourne.

Leisure Family

4/10

Poor

31 Aug 2025

Stephen

Noisy air con, terrible old bed. Front reception nice and helpful

Self

8/10

Excellent

31 Aug 2025

Jodi

Perfect location in the CBD. Close to shops, dining out etc.

Leisure

6/10

Pleasant

28 Aug 2025

Sarah

Property is in a great location with awesome bars, restaurants, shopping and close to public transport, our room was ready before check in which was awesome the only thing that let us down was the room size and the shower goes from hot to cold constantly, overall it was good.

8/10

Excellent

27 Aug 2025

Christopher

I liked about the place was it was close to the place where i had to get to

Leisure Self

6/10

Pleasant

25 Aug 2025

Yolandi

Convenient area,

8/10

Excellent

23 Aug 2025

Sebastian

This was well placed, friendly staff and convient everything except for parking. Parking was a gigantic pain in the arse to understand as a non city bloke.

Leisure

8/10

Excellent

23 Aug 2025

Peter

Parking facilities are very inconvenient being 3 blocks from the motel

Leisure Partner

8/10

Excellent

10 Aug 2025

Helen

there was no toilet brush and Hand towels need to be in bathroom vaccum of floor not real good,

Leisure Friends

10/10

Exceptional

10 Aug 2025

maryann

Convenient

Leisure Friends

10/10

Exceptional

07 Aug 2025

Nathan

I stay here every time I visit Melbourne, the staff and very friendly, I love the buffet breakfast and is very close to everything. Trams very close.

Leisure Self

8/10

Excellent

29 Jul 2025

Michael

I liked that it was quiet and safe. Breakfast was excellent.
The room was ok - one curtain had lost its pull rod and the basin plug would not stay down. Which i reported on departure for the next person. Otherwise no problems and would stay again. Very good for transport.

Leisure Self

8/10

Excellent

29 Jul 2025

Graham

Value for money they told us only house keeping every three days which we were fine with but on the third day I spilt a cup of tea in bed sheets I stripped them straight off to protect mattress, I went straight down to talk to them and apologise they were fine saying house cleaning day and all would be sorted when we got back. Got back at 6pm no housekeeping just a note saying no time to do it would we like a bottle of wine instead. Well no I went down and spoke to them they got someone there within 15 minutes to sort the bed etc out

Leisure Partner

6/10

Pleasant

28 Jul 2025

Warwick Michael

My wife and I stayed at the Mecure hotel in july this year. We did stay at this Hotel last year as well. The Hotel is very close to all the shopping centres and Restaurants which is very convenient. Very easy to walk anywhere. The problem is the noise from other rooms and the waiting for a lift in the Hotel which can take 10 minutes. Staff are not really engaging and don't seem happy.
Thank you!

Leisure Partner

8/10

Excellent

27 Jul 2025

Michelle

Central to everything.

Leisure Family

8/10

Excellent

27 Jul 2025

wayne

Nice and clean and close to everything

Leisure Friends

8/10

Excellent

19 Jul 2025

Verified traveler

Hidden Gem.

A fantastic location in the middle of the city. Close to shopping and dining.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2025

Dorothy

In the heart of city. Staff are helpful.

Leisure Friends

8/10

Excellent

17 Jul 2025

Amanda

Clean and convenient

Leisure Partner

10/10

Exceptional

13 Jul 2025

patrick

As always the staff and rooms at mecure are always fantastic, every year for at least 20 years i have used them.

Leisure Self

6/10

Pleasant

12 Jul 2025

Deby

We booked for a room with king bed, however the bed is actually 2 single beds put together to make 1 bed, instead of an actual king bed. Unfortunately as we have a young child with us (which we specified in our booking), this has made the sleep quite uncomfortable.

6/10

Pleasant

07 Jul 2025

Jason

Great breakfast, bed not so much.

2/10

Poor

06 Jul 2025

Joshua

I have been staying at the Mercure Welcome for almost 15 year

8/10

Excellent

06 Jul 2025

keith

perfectly positioned for my stay in melbourne and the purposes of my stay being football at marvel stadium,dining out and music venues

Leisure Self

8/10

Excellent

04 Jul 2025

Rebecca

Staff in the restaurant were lively!

Leisure Partner

8/10

Excellent

26 Jun 2025

Helen

Great location

10/10

Exceptional

24 Jun 2025

Maria Ronna Luna

It was perfect for my quick one-night stay in the key - staff were friendly and helpful, everything was close by, lots of shopping areas and it was just a nice central location to be based in Melbourne.

Business Self

6/10

Pleasant

21 Jun 2025

Shane

Great central position, easy to walk to anywhere in the CBD. The room itself was clean and tidy. However, location of the room near the elevator meant it was really noisy at night - sounded like a tram at times.

Leisure Family

2/10

Poor

21 Jun 2025

Meg

Rooms are so extremely loud. They put us right near the elevator. Also heard people walking up and down the hallway all night.

Leisure Partner

2/10

Poor

17 Jun 2025

Jean

Hotel was what we wanted & was clean.

Leisure Family

10/10

Exceptional

13 Jun 2025

Daryl

Excellent hotel, location and service.

Very good service and the room as clean and well equipped. I could not get the Chromecast to work on the tv though. Hint, checkout is easy with the Dropbox next to the reception desk. It's tricky to find. Look near the laneway.

Business

6/10

Pleasant

13 Jun 2025

Annie

Good location but staff were not very engaging and the other guests were very noisy until late. Rooms are tiny and not all things in the room were in working order

10/10

Exceptional

10 Jun 2025

James

Excellent, allowed early check-in, staff fantastic

Only small gripe, Could have better water pressure in showers

Leisure Self

10/10

Exceptional

04 Jun 2025

Dean

Easy / quick / efficient check in. Clean / quiet room. Perfect for a 1 or 2 night stay. Great location walking distance to shopping / restaurants

Business_and_leisure Self

6/10

Pleasant

04 Jun 2025

Elefterios

Shower temp terrible

Leisure Family

4/10

Poor

01 Jun 2025

Christiane

I booked this hotel as the description said it has been fully renovated in 2022, there is no way, rooms were old, damaged and very bare. No valance around the blood stained bed base. Rooms are not sound proof, extremely noisy from the outside and inside. Plus is the buffet breakfast.

Leisure Family

10/10

Exceptional

30 May 2025

anthony

all in all great value great service with a smile always ready to assist the breakfast completely divine

Friends_and_family Family

6/10

Pleasant

26 May 2025

GUAN SOON

We like the location. Very convenient.
Good that the hotel rate is reasonable for our long stay.

Leisure Partner

8/10

Excellent

25 May 2025

Michael

Central - quiet- comfortable - good breakfast

10/10

Exceptional

24 May 2025

Helen

Small basic clean rooms, excellent location, parking handy, pleasant friendly staff

Leisure Partner

6/10

Pleasant

24 May 2025

lucy

Not the best stay in Melbourne. Excellent location and spacious room however housekeeping had overlooked cleaning our room before our stay and we had the last guests left overs in the Fridge and used face washers. Apart from that beds were comfortable and shower good.

Leisure Friends

10/10

Exceptional

23 May 2025

Louise

nil

Business Self