Name: Novotel Rotterdam-Schiedam
Address: Hargalaan, 2, Schiedam, 3118 JA, NL

6/10

Pleasant

12 Jul 2026

orit

The room was clean and the staff very kind. However, the room was too small to accommodate 3 adults. We could hardly move in the room.

Family_with_children

8/10

Excellent

08 Jun 2026

John

Nice hotel good size rooms cheap parking nice friendly staff

Self

8/10

Excellent

31 May 2026

Simon

Great for a family visiting Rotterdam for the day. Helpful and friendly staff. Excellent.

Family_with_children

8/10

Excellent

19 May 2026

Elaine

Breakfast expensive - didn’t use

8/10

Excellent

19 May 2026

YUEN CHUI

Nice stay

Family_with_children

8/10

Excellent

21 Apr 2026

Albert

Good bar staff. Good tea and coffee in room

Partner

8/10

Excellent

17 Apr 2026

Wajahat

good breakfast. clean hotel, helpful reception and cleaning staff

Family_with_children

6/10

Pleasant

12 Apr 2026

Kamila

We arrived at about 10pm with a 6yo and 10yo children. we waited about 10 minutes at the reception. Our room was no longer available (booked by someone - unsure). The receptionist tried to find alternatives. He upgraded us to free breakfasts as a gesture of goodwill. We ended up getting two rooms instead of one and got downgraded by a telephone call (removed breakfasts) - I think that's really not good. I think once you offer something as a gesture of goodwill, you keep it, don't take it away. We spent in total about 30 minutes at the reception (the receptionist had to leave to check one of the proposed room) - very long check due to not our fault! Very disappointed as I had better opinion of novotel hotels.
Beds were okay, bathroom floor was sticky but I carry wipes so wiped it away myself.
Good toiletries.
Hotel will need updating, our room's door was scratched significantly - it looked as if someone in the past tried to break in. Carpets (main corridor) also need to be deep cleaned/renovated.

Family_with_children

6/10

Pleasant

09 Apr 2026

LUCIAN

Pro: Clean, quiet, black out curtains, decent breakfast.

Cons: Arrogant, dismissive, bored reception staff at check in. I felt completely unwelcomed. That should be their job, make you feel welcome, smile. I was treated as I was bothering him, and looked just thrown a form to fill up.
The hotel is worn out, ruined carpets on corridors, generally outdated, smells a little funny. I'm traveling a lot been to a lot of other Novotels, different countries, this one is low on the quality ladder.

Self

8/10

Excellent

22 Mar 2026

Albert

The room did not smell fresh. Note that the pillows are very high.
Stayed for 3 nights and the room was not cleaned even once.
Corridor had leftover dinner trays for over 2 days and not cleared away.

Partner

2/10

Poor

04 Jan 2026

Tareita

Terrible hotel. Not 4 stars or worth the price at all stay away! We booked a 3 person room and the duvets and pillows were dirty and unwashed, tables and kettle not clean at all we had to cover them with towels. Mentioned at reception and they said theyd change our room but instead came with extra bedding which was still dirty. The lady seemed like she didn’t want to help us so we didnt ask any further. We got a room at the end of the hall so a neighbour was playing loud music and smoking weed!! carpets dirty just was a horrible experience and i regret spending money here. shouldn’t be 4 stars at all worst hotel i have stayed at

Leisure Family

10/10

Exceptional

02 Nov 2025

Jane

Perfect for when travelling with kids stuff were amazing from front desk to the bar and restaurant will definitely recommend

Friends_and_family Family

8/10

Excellent

01 Nov 2025

AKIRA

Handy hotel that I use for business trip to Schiedam

Business Self

10/10

Exceptional

29 Oct 2025

Jane

Was amazing the kids had a good time the staff were so friendly with the kids and very informative very child-friendly we will definitely come again

8/10

Excellent

15 Oct 2025

Remick

We had a great stay at Novotel Schiedam! The hotel was clean, modern, and very comfortable. The staff were super friendly and made us feel welcome from the moment we arrived. The room was spacious, quiet, and perfect for a relaxing night.

The location is convenient close to the highway, Rotterdam, and Vlaardingen, yet still peaceful and surrounded by greenery. Parking was easy, and the overall atmosphere of the hotel felt calm and well maintained.

Would definitely stay here again!

Leisure Family_with_children

2/10

Poor

09 Oct 2025

Semir

STAY AWAY FROM THIS HOTEL.. it’s mess

Wasn’t the cleanest one… And wc without the brush unbelievable.. stay away from this expensive hotel…

Business

10/10

Exceptional

05 Oct 2025

Albert

Refurbished room so everything was nice and clean

Self

2/10

Poor

03 Oct 2025

Jungwon

Please don't expect general Novotel, it was worst in world wide. Especially you need to charge multiple times

8/10

Excellent

08 Sep 2025

Kemal

We stayed smoking room while not smoking it was bad. But staff was friendly. Definitely not our best

Leisure Family

10/10

Exceptional

05 Aug 2025

Yoshihisa

Serving Clean Cold Water was nice

Leisure Family

10/10

Exceptional

17 Jul 2025

Safa

Very accommodating

Leisure Family

8/10

Excellent

29 Jun 2025

Dominic

Good! Bit overpriced

Helpful staff, ugly building but really nice inside. Everything just a little overpriced for what it was (€24 for a very average breakfast…!) but otherwise excellent

Partner

10/10

Exceptional

19 May 2025

Bas

Outstanding location!!

Leisure Family

10/10

Exceptional

22 Apr 2025

David

Very friendly staff and quick check in. Thanks!

Leisure Family

2/10

Poor

21 Apr 2025

Narender

First of all novatel shoukd not take booking from expedia or any other 3rd party. They ask so many queations when i checked in. They gave 2 internet option neither of the connection has internet, it was 0.03 something speed. While i was checking in, receptionist told me that once in three day i can have my room cleaned. There was no toothpaste and toothbrush. Despite my asking, receptionist clearly denied electric adaptic 2 pin adaptor.. i have neen to many hotels and used to think that novotel is at par with other hotels. But they are not, they even charge fir car parking . Worst hotel

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Hala

Everything was good

8/10

Excellent

08 Apr 2025

HENRY

Expedia shows that this property have laundry. The hotel does not have a laundry facility but instead laundry is handled by a 3rd party, meaning the client have their clothes laundered for a fee instead of washing themselves

Leisure

2/10

Poor

23 Mar 2025

Tribhuvann

This was the easiest worst hotel room experience at Novotel. The bathtub drainage didn’t work plus the shower head broke into 2 while bathing and hurting my feet.

The furnishing of the room was also old (not to be confused with vintage).

I am not sure what Novotel is up to but this hotel was definitely not at par with other Novotels I have stayed in the past in different cities. Hope the management takes note. I am most likely not going to book anther stay with Novotel

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Mark

Very nice

Very nice hotel

Friends_and_family Friends

6/10

Pleasant

16 Feb 2025

Albert

Unsatisfactory

Booked 3 nights. At check in we were asked to tick a box £25 for room bar. We declined but the mini bar fridge was empty in the room!
We were not told at check in that the don’t clean the room every day we have to request it at reception- so our bins were not cleaned, beds not changed nor towels.
The bedside light was broken.
The extractor fan did not work properly in the bathroom. When we mentioned it they were not bothered.
Service at the bar was slow - even though we were the only ones there.
Beds were not comfortable and I kept sliding off the edge.

Partner

10/10

Exceptional

15 Feb 2025

Ingar

Very nice stay

Nice, big room. Nice bathroom. Very quiet. Super internet. Fair price. Very good breakfast restaurant.

Business

8/10

Excellent

16 Nov 2024

Albert

Great

Great room and lobby area.
Pillows were a bit to high so uncomfortable night.
Didn’t realise we had to pay to park even though the hotel is not on the city centre

Partner

8/10

Excellent

18 Oct 2024

Stephen

Some renovations made it a bit loud at times but the value for money was great.

10/10

Exceptional

18 Sep 2024

Rae

Great place to stay

The hotel is very nice for a stay. I was able to check in and take a nap in the middle of the day, after a long travel day. The room stayed quiet and sleeping was nice. The shower was great. No complaints.

Business

2/10

Poor

31 Aug 2024

Abdiaziz

One of staff member very rude unhelpful

8/10

Excellent

29 Aug 2024

Ravinder Pal

Room is nice but coffee kettle and cups not clean also room is dusty as well not in door pool rest of ok.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

ferdinand

Great for family

Leisure Family_with_children

6/10

Pleasant

15 Jun 2024

Elsa

Room had fridge but was a bit “tired”. Corridor carpets grubby. Would benefit from refurbishing!

Leisure

8/10

Excellent

03 Jun 2024

Parvez

be aware of hidden charges at hotels.com

The stay was comfortable but i would say no better than a travel lodge in the UK.
I am extremely dissapointed about the hidden charges bill that I was thrown at when I went to check in I feel I should have been informed that even though I had selected the breakfast option while booking I was not paying for it at that time and will have to pay at check in. this is a flaw in hotels.com to trap customers with cheaper upfront payment.

Friends_and_family Family

4/10

Poor

01 Jun 2024

Benjamin

Hotel was dated and in poor condition, staff seemed unfriendly and disinterested in their job. Rooms were not cleaned during our stay and coffee mugs and pods were not replaced. Have stayed in many Novotel hotels before and this is by far the worst. Would not recommend.

Leisure Family_with_children

8/10

Excellent

21 May 2024

Jeff

Nice area outside with geese and water. Good breakfast, but a bit pricey. Friendly staff. A/C wasn’t very cool in our room, and due to hayfever, we couldn’t open the window for cooler air. Decent room.

Leisure Family

10/10

Exceptional

21 Apr 2024

Sarah

Fantastic bed, and bedding. Really comfortable. We had a great night’s sleep. Great shower and Rituals Toiletries !! We left feeling very refreshed. I will definitely be using Novotel again.

Leisure Partner

10/10

Exceptional

21 Apr 2024

Loretta

Lovely stay, staff were very friendly

Friends_and_family Family

6/10

Pleasant

14 Apr 2024

Mrs Sithembakuwe

Customer service needs to improve

The building and deco was good
The food and kitchen staff were very friendly and helpful especially the gentleman from Sri Lanka, the slim white gentleman and the lady with dark hair
The dark lady at reception wasn’t helpful and her responses were abrupt however all the other reception people were helpful especially the gentleman who was working over the weekend and the lady who was there this morning

Friends_and_family Friends

8/10

Excellent

08 Apr 2024

James

It was what you expect from a European hotel chain that does enough but doesn’t wow you! The room doesn’t look like it’s been renovated in about 25 years but then “if it ain’t broke, don’t fix it”

Leisure Family_with_children

4/10

Poor

06 Apr 2024

Verified traveler

Very disappointed

We booked a double bed room with extra bed, you needed to open the sofa to become an extra bed by yourself.
After watching the TV, the remote wasn't work and can't turn off the TV, we went to reception and changed and other remote, but still not work. We called the reception at 11pm to report it, they said we come to get the third remote to try again, if the TV still not turn off, we needed to wait the maintenance on next day until 12nn and no room can change. We understand there was no room to change but it is terrible that the reception's response, how can we sleep with the TV on. Then we just call the receptionist to come and have a look.

After TV sorted out, we find that lots of mosquito in our room. We slept not well all night as the mosquito all around our ears and make you cannot sleep. It was totally a horrible experience.
We have a really good experience in NOVOTEL Eindhoven, maybe it is just the issue in Schiedam.

Friends_and_family Family

2/10

Poor

30 Mar 2024

chi man germaine

Not recommend

Old, dirty, bad service expect cafe. Overall not recommend

10/10

Exceptional

18 Oct 2023

Mauricio

Pool, gym, restaurant

4/10

Poor

20 Sep 2023

Eric

Poor maintenance, sloppy cleaning

We had two short stays at the hotel in two different rooms. We have been here several times before before the pandemic, and the hotel used to be quite good. This time, both rooms had multiple maintenance problems. The first room had the stop of the bathroom sink missing, the in-room safe did not work, and one of the towel racks was broken. Although we asked them every day to fix these things, and they promised every day to do so, they never did (during a 5 day stay). The second room (second stay) had a broken lamp, and some problems with the shower, and drainage. The shower was fixed, but nothing else.

Friends_and_family Family

10/10

Exceptional

31 Aug 2023

Alex

Great stay 2 nights

8.5/10
Breakfast was amazing
Bed super comfy
Lovely staff
Clean
Good location for access to public transport and access to rotterdam and the hague
-ve We had to walk through thr hotel to get to t pool which wasnt heated!

Friends_and_family Family

2/10

Poor

27 Aug 2023

Roby

Rude reception. Light bulbs are out. Bugs on the Room couch.

Leisure Family_with_children

8/10

Excellent

27 Aug 2023

Giulia

Nice stay

Nice hotel, but cleaning services could be better. Friendly and helpful staff

Business

4/10

Poor

16 Aug 2023

Sylvia

I have to clean my room by myself, take a hoover from the house keeper supervisor and hoover my room, you dear not put your leg on the floor, because if you do, your bed will be dirty, my bathrooms sink was Blocked, no house keeper could not do it, neither the supervisor but they say oh, we will fix it before you return in to the room, but it was not done, they expected us to leave with it, they says everybody is sick, the plumber, hotel manager, and the junior staffs, in the night, we went to the young man on duty at the reception, Mr Clinton, him alone on duty, he lift his job to our room and fix it, thats is the job we complained in the morning that nobody did until this young man fix it at night, what did you think? He suppose be the manager or the assistant manager of the hotel, because the assistant manager, the manager, and the room manager are all incompetent. So if you don't want to clean your own room, choose another hotel.

Leisure Family

8/10

Excellent

15 Aug 2023

Matthew

Good central location, nice hotel, friendly staff and good facilities - enjoyed our stay 🙂.

Just be careful if camper van as parking restricted height. Outdoor pool needs some maintenance on steps.

Loved it though - thank you.

Leisure Family

8/10

Excellent

11 Aug 2023

Burhan

It was clean and kind friendly hotel.

Leisure Family_with_children

8/10

Excellent

08 Aug 2023

Olayinka

Lovely

10/10

Exceptional

15 Jul 2023

Elizabeth

Good stay.

Leisure Family

2/10

Poor

09 Jul 2023

Anwar

Very bad hotel and customer service are the worst and don’t pay cash for breakfast without receipt because they let you pay it again I really not revoked that hotel

Leisure

10/10

Exceptional

15 Jun 2023

Jennifer

EVERYONE WAS VERY KIND AND HELPFUL AND SPOKE ENGLISH TO US.

Business_and_leisure Family

4/10

Poor

12 Jun 2023

WILLIAM

Gone down-hill

Overpriced beer, parking charge 10 euros/night whereas used to be free. Being woken up by screaming in the corridor & police in attendance. Not a great stay

Business

10/10

Exceptional

08 May 2023

galya

Overnight stay with friends and kids

We book the hotel for a night only on our road trip. Booked 5 rooms for our group. Rooms were good size, clean, beds comfortable. In some of the rooms we found few insects but nothing to worry about or to hurt us. We were with 8 kids so dinner at the restaurant weren't an option as menu choices weren't suitable for them. The older kids enjoyed to play xbox at the lobby and the little ones spend a good time in the tiny kids indooor area. Outside area with the pool looks nice and spacious but due to weather and late hours we couldn't have use of it. Drinks at the bar a bit expensive. Breakfast was excellent! A lot of choices from continental and English breakfast, fresh juices, smoothies, yoggurts, fruits, lovely coffee, cereals, ect. I suggest to book rooms with breakfast as if you want to add it ad the hotel cost €25pp and we only paid around £10pp when booked with the room. Parking was good size and plenty of spaces at the day we visited.

Friends_and_family Friends

8/10

Excellent

29 Apr 2023

Simon

Nice stay

Nothing much to say it was as expected a chain hotel pretty much in good condition but not stunning.

One word of warning be careful with the showers the one in my room had a habit of either going to freezing or scalding when you adjusted the temperature and then settling down again.

Business

10/10

Exceptional

25 Feb 2023

Andrzej

Highly reccomend, im staying there two weeks each month since half year and all works good. Quite place close to motorway, walking distance to center of Schiedam. Hope to use swimming pool in the sommer!

Business

4/10

Poor

24 Jan 2023

Alex

Very poor

Restaurant not working even though advertised. Very poor and expensive buffet provided instead. Air conditioning not working properly. I cannot recommend this hotel in any way.

Business

4/10

Poor

09 Dec 2022

Ineke

was freezing cold. I would recommend the Vander Valk a brand new hotel next door.

Partner

10/10

Exceptional

24 Sep 2022

Verified traveler

Very helpfull staff and overall very pleasant stay

Business

8/10

Excellent

07 Sep 2022

Jc

Conveniently located hotel on the edge of Rotterdam with easy and fast access to Rotterdam by train and easy access to highways towards Delft or The Hague. Super super friendly and efficient service ( reception, bar and restaurant). Rooms are a bit small and in dire need of refreshing.

Partner

8/10

Excellent

04 Sep 2022

Chi Kin

Overall is fine but location is a remote

The overall impression is fine. The breakfast is fairly good. It would be appreciated if more variety of food is added.

Friends_and_family Family

6/10

Pleasant

02 Sep 2022

Cyril

Apparent lack of staff particularly at meal times meant that we had to wait unnecessary long times. Dirt items not being cleared from the passage ways regularly also points to a lack of staff

Leisure Family_with_children

10/10

Exceptional

24 Aug 2022

Palbindet

Excellent service

Leisure Family

10/10

Exceptional

04 Aug 2022

Verified traveler

A very nice and family friendly hotel

The hotel is clean and have lots of outdoor space - a pool and a lovely garden. On the day we arrived it is only partially sunny so it's a bit cold to use the pool (I think it's not heated), but it's still nice to chill out in the garden. The room is spacious and clean, and like other Novotel hotels, the bed is always comfy. We slept well. Breakfast is very nice with a wide range of choices. My little one and us enjoyed our stay very much.

Friends_and_family Family

10/10

Exceptional

05 Jun 2022

Yuvraj

Pleasant stay.

Pleasant stay. The outdoor swimming pool was handy.

Friends_and_family Family

8/10

Excellent

19 Sep 2021

Ruba

It’s just good

It’s just good, staff were friendly

Friends_and_family Family

8/10

Excellent

25 Aug 2021

Licia

Smelly towels

The hotel was nice, clean, modern and with small rooms, we were in a non smoking floor but the towels had a smell of smoke.

Friends_and_family Family

8/10

Excellent

15 Aug 2020

Verified traveler

Good nights sleep, well organised breakfast. Just a little dated everywhere.

Business

10/10

Exceptional

11 Aug 2020

Blanca

Clean, Family Friendly

The staff was very helpful and friendly. The hotel grounds were clean (except for at the end of the day, around the pool...CUSTOMERS can be better at putting trash where it belongs). The reception was well organized and COVID measures were observed at the restaurant. Breakfast was good. The hotel is very family friendly, with a small playground next to the pool for little ones.

Friends_and_family Family

8/10

Excellent

29 Feb 2020

Verified traveler

The staff was really friendly and the hotel is good.

Friends_and_family Family_with_children

10/10

Exceptional

26 Feb 2020

Brad

Great place for families

Lovely stay. Plenty of parking. Nice little kid area in the lobby. Very clean.

Friends_and_family Family

8/10

Excellent

24 Feb 2020

Kifah

Cold Room

The hotel service was not bad. But the room was cold, the heater was not working properly.

Partner

8/10

Excellent

08 Feb 2020

Verified traveler

Excellent restaurant and bar with great service. Friendly and efficient staff

10/10

Exceptional

09 Jan 2020

Venethy

great stay

Bed was great cleanliness was bit less as stated in a precious review

Friends_and_family Family

8/10

Excellent

07 Jan 2020

Venethy

Beautiful property and friendly staff

Beautiful property and friendly staff.
However the rooms were not properly cleaned as informed during my stay and also not enough towels provided. I am a hotelier myself and know about hotels operations. Other then that great hotel, would stay there again.

Friends_and_family Family

6/10

Pleasant

28 Dec 2019

Inga

It was a pleasant stay overall, but somewhat stained by mouldy shower sides and shower head, which was replaced once we complained, so was the blocked sink fixed, but I would appreciate if housekeeping would deal with these issues prior to our arrival. Bed was very comfortable and room sufficiently stocked and functional apart from bathroom door which is a slide one, so does make a noise and does not provide enough privacy when using a toilet😷

Friends_and_family Family

8/10

Excellent

05 Nov 2019

Soham

Decent hotel, quiet neighbourhood

Decent hotel about 20 mins tram ride from Rotterdam. Relatively quiet area. Condition of hotel was good. Iron/ironing board on request. Decent breakfast, but scope for improvement. Liked the ambience of breakfast area (not at all loud. Quite calm). Comfortable bed. Free bottled water.

Business

8/10

Excellent

05 Nov 2019

Hero

Overall it was ok. The room was big enough and the bed was comfortable the bathroom was very clean and the breakfast was excellent but very expensive £20 per person! Receptionist was very friendly and there were a play area,Xbox and computer for children which my children loved it but there were some jelly in the hallway I thought it was for sell as there were some other stuff to sell too so when my small son asked for it I wanted to give him some but the lady came and she was extremely rude and said it’s not for everyone I said I know I will pay At the reception but she said it’s for the group I don’t know what she meant but I said ok so why you got so angry I didn’t know sorry and I put it back even though my son cried Then she said give him few this time in a rude way I said don’t worry I will buy him outside! After that I was so uncomfortable with the hotel as she could just said you can give him some this time but it’s for the group meeting or whatever so I would understand then

Friends_and_family Family

10/10

Exceptional

02 Nov 2019

Verified traveler

The hotel is very clean, has good facilities- I liked the children’s corner and Xbox in reception; the staff was excellent, the food very good. It’s very close to airport, about 15 min ride- we used uber as was cheapest.

Leisure Family_with_children

8/10

Excellent

28 Oct 2019

richard

Nice and central

Was good price and value

Friends_and_family Family

10/10

Exceptional

22 Oct 2019

Natalie

Great comfort and value

Great for kids (pool and playground), restaurant was great for both breakfast and dinner, comfy bed and sofa bed, would stay there again

Friends_and_family Family

4/10

Poor

17 Oct 2019

Verified traveler

The restaurant was very slow, to the point that I abandoned my meal, also a very limited choice. The Television did not receive BBC1 or BBC world services or rather they did but only audio, also no CNN, curiously the Russian TV stations were all fully operable.

Business Self

10/10

Exceptional

08 Sep 2019

Verified traveler

Lovely hotel in a great location.Very clean rooms and nice staff. Bear shops and not far from city center around a 20minute drive

Leisure Family

8/10

Excellent

22 Aug 2019

WrappieDarlie

Perfect location going to Rotterdam, Den Haag and even Scheveningen or Aquapark Splash Hellevoetsluis. The hotel is actual 7 mins drive from the world's largest windmill.

Strongly recommend to stay in this hotel.

Business Friends

10/10

Exceptional

20 Aug 2019

Verified traveler

There were fun activities for the kids in the lobby.

10/10

Exceptional

19 Aug 2019

Verified traveler

Nice hotel..good location, good price. Super stay.

Leisure Family

10/10

Exceptional

14 Aug 2019

Verified traveler

Stayed one night but all staff super nice, had a nice time.

Leisure Family_with_children

8/10

Excellent

10 Aug 2019

Verified traveler

Quiet. Good pool. Friendly staff limited menu if staying a week but food very good.
Good value for money

Leisure Family

10/10

Exceptional

02 Aug 2019

I

Very good

Very good

Friends_and_family Family

8/10

Excellent

20 Jun 2019

Verified traveler

The rooms were very clean. One downfall, the dining room was expensive.

Friends_and_family Family

6/10

Pleasant

17 Jun 2019

Verified traveler

We drove to hotel from London, but if no car, there isn't much around: no local shops or anything. Hotel receptionists where quite helpful, but bar was badly managed with some incompetent staff.

Leisure Family

6/10

Pleasant

03 Jun 2019

Verified traveler

Having had a pleasant time last year, we came back this year ( last year it was 11 of us, this year we booked for about 20 people). Apparently the hotel was overbooked and luckily some of us were there earlier to check the rest in, as they were turning people away. Also they didn't have their kitchen staff, just an agency chef, so half the menu was unavailable, but in any case, they did not have a table for 9 of us for dinner, and we had to order pizzas from outside. And no gin at the bar! For the rest, it's clean and pleasant and breakfast was ok.

Business_and_leisure Family

8/10

Excellent

02 Jun 2019

Verified traveler

Very friendly staff. Rooms were clean and in good state. Very comfortable bed and pillows.

Leisure Family