Name: Holiday Inn Express Rotterdam-Central Station
Address: Weena, 121, Rotterdam, 3013 CK, NL

2/10

Poor

06 Aug 2026

Mendel

Unfortunately did not get a room although I paid.

6/10

Pleasant

02 Aug 2026

Karen

The hotel was ok. No safe or fridge in the room. Elevators worked sometimes. Breakfast was limited.

6/10

Pleasant

31 Jul 2026

Kisha

Overall, the property was okay. Overpriced because of the North Sea Jazz Festival. Sane room almost half the price the day before and after. SMH. No notification of the elevator construction going on so it was hard to sleep in bc morning were loud. Only one ice machine for the entire hotel made it impossible to ever have a cool drink in the hot summer! Staff was wonderful; storing our bags, allowing for late checkout.
Overall it was ok. As an IHG member, I hoped for more for the price.

2/10

Poor

27 Jul 2026

Neil

I'll say this much, there was 1 staff that was helpful, his mame is Tony, once his shift ends the good customer service ends, the water pressure was awesome, that's it, that's all that was good.

6/10

Pleasant

26 Jul 2026

Eugene

Breakfast was okay,but no variety. Everyday the same thing. Line for coffee was horrendous each day.

Room was okay. No fridge or safe in room.

The Mariot down the road is closer to the station and priced mostly the same. Included breakfast is not enough to swing the high price in my opinion.

4/10

Poor

24 Jul 2026

France

Accueil médiocre personnel pas sympathique du tout . Douche mal propre . Manque de personnel au déjeuner pour nettoyer les tables. Ascenseur qui fonctionnent mal .

2/10

Poor

19 Jul 2026

Yoseph

This was one of the worst customer service experiences I’ve had.

When we returned to the hotel late at night, we were locked outside for over 5 minutes because the front door bell wasn’t working and the key fob system was also broken. We repeatedly knocked and banged on the window just to get someone’s attention.

When an employee finally came outside, instead of apologizing or helping, he became aggressive, confrontational, and used inappropriate language toward both me and another guest. His behavior escalated to the point where it appeared he wanted to start a physical confrontation.

The person who identified himself as the manager, wearing a blue shirt, stepped in and prevented the situation from getting worse. However, he did not handle the incident like a professional manager should. Rather than taking control, apologizing, or addressing the employee’s unacceptable behavior, he seemed more interested in defending his staff than resolving the issue.

The police were called, but nothing meaningful was done. To make matters worse, the employee refused to provide his name when requested.

People with this level of aggression and lack of professionalism should not be working in hospitality, especially in positions where they interact with hotel guests.

I cannot recommend staying here based on how this incident was handled. A hotel should make guests feel safe and respected not threatened.

Self

6/10

Pleasant

18 Jul 2026

Michael

The room reminded me of a dorm room. The establishment had nothing bigger than a double bed.
The room had no phone, no microwave or mini fridge. Ice was only available next to the registration desk and was empty for the majority of the time. The shower did not get \"hot\" water but just a variation of warm. The room TV did not have cable and only showed antenna and didn't have any reception. There were limited areas to put unpacked clothes.

On the good side, the bathroom was remodeled and had a great look. Shower soap was provided.
The temperature controls were good and the room did have a safe available.

The staff was friendly and accommodating!

Breakfast met expectations as provided as an amenity.

Partner

10/10

Exceptional

17 Jul 2026

mark

Staff was excellent

Self

8/10

Excellent

17 Jul 2026

Paul

The elevators was under maintenance during my stay. It caused some delays

Self

4/10

Poor

16 Jul 2026

Tomiko

Noise level due to construction in the building as well as outside is nauseating and headache worthy. The elevators are slow as only one goes to level 0 ,therefore; you can get to level 1 and exit a narrow staircase (which is not luggage friendly. Breakfast great! Staff very friendly and as accommodating as can be under the circumstances.

10/10

Exceptional

13 Jul 2026

Mark

Brilliant location and value
Stayed here many times never disappointed
Ik hou van Rotterdam

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

monica

THe location was great. Close to transportation, shopping and restaurants. We didn't know the property was under construction and ir was very noisy. We were grateful to be able to change rooms. The second room was just ok. The ac wasn't working well and the room needed updating and deep cleaning. The hotel seems to be in the process of renovation. The staff was friendly and responsive, but the room was just ok. it needs new life, new bedding, new flooring, new wallpaper - just a total refresh.

Friends

8/10

Excellent

12 Jul 2026

Nachelle

It was ok for the 2 days I stayed.

Friends

8/10

Excellent

12 Jul 2026

Florence Way Dong

Breakfast was good with many choices. Helpful staff and room was clean

Partner

10/10

Exceptional

12 Jul 2026

Joshua

Great location. Clean spacious rooms. Excellent breakfast. Fantastic staff. Front desk staff extremely friendly and helpful.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Gordon

The room was very old looking-walls marked up! Lots of construction around the hotel- lots of noise! Breakfast was okay-would be better with nuts, seeds, etc. to add to yogurt!

Family

10/10

Exceptional

10 Jul 2026

Tawana

Breakfast

10/10

Exceptional

10 Jul 2026

Alison

Hotel room was clean and comfortable. A fridge would have been nice! Staff were friendly and helpful.

10/10

Exceptional

07 Jul 2026

Sohail

Nice breakfast

10/10

Exceptional

07 Jul 2026

Helen

Staff was friendly. Breakfast was amazing and kept very clean. The beds were comfortable and the entire stay was very nice. Close to train/tram station.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Kevin

Proximity to Central Station was definitely a plus, around a 5 minute walk, and the hotel was good for access to the city centre, and no more than a 45 minutes walk to the sights.

The room was fine, and the staff were friendly on check in, and at breakfast.

They did have a varied choice of UK TV which makes a change from other places we've stayed.

Sadly, the breakfast was the same every day, and standard fare, which was a bit disappointing.

Overall 7/10

Partner

10/10

Exceptional

28 Jun 2026

Sudhir

Location is convenient, staff are helpful/friendly, breakfast was convenient and good. Clean, comfortable, safe, and welcoming. Ana at the front desk was very patient, professional, and friendly in providing us directions to our destinations. Great choice!

Family

2/10

Poor

26 Jun 2026

Arkadiusz

I got room on 6th floor but hotel had some construction works going on floor above. They used jackhmmer for straight 8 hours! I can't even imagime how can sell rooms having demolition team with jackhammers in the same building!!!

Self

8/10

Excellent

22 Jun 2026

Elena

The hotel located 7-10 minutes from central train station. Great location and walking distance to the city center. The tram in front of the hotel. Friendly reception and good breakfast. Unfortunately no safe. Would definitely come again.

Partner

8/10

Excellent

20 Jun 2026

Simon

Good location, 5 to 10 mins walk from Rotterdam train station. Prompt & helpful check in. Excellent shower, bed & good to see eggs, fruit, yoghurt available for breakfast. Disappointed to be charged extra for luggage storage for a few hours. This should be complimentary. Nice touch having fresh water with cucumber at reception. Helpful & polite staff. Thank you

Partner

10/10

Exceptional

20 Jun 2026

Shane

Great included breakfast,close to railway station.Offered early check in at reasonable price after arriving from disembarking cruise. Nothing to do with hotel but Rotterdams cleanliness has deteriorated since last visits, bins trashed everywhere.

Partner

8/10

Excellent

16 Jun 2026

Gayton

Walking distance of the open shopping areas and restaurants.

Partner

8/10

Excellent

13 Jun 2026

Aki

Room was clean and hotel was in a very convenient location

Self

8/10

Excellent

07 Jun 2026

Jeffrey

This hotel is located with a tram stop outside and walking distance to the metro and inter city trains. It is a great location and only about four stops on the tram to Wilhameinapleim stop for the cruise terminal. It makes for easy and cheap transport on the tram and train using the OV chipkaart tap on and tap off card. The hotel is very comfortable with a very comprehensive complimentary breakfast. Staff are helpful and friendly.

Partner

10/10

Exceptional

07 Jun 2026

Henry

The location is closed to Rotterdam station Centre, only 5-6 minutes walk. The room is pretty big for 2 adults. We're very happy for staying in this hotel. We'll definitely stay here again!

Partner

10/10

Exceptional

06 Jun 2026

Isabelle

Room clean, nice renovated bathroom, very good breakfast

Family

6/10

Pleasant

04 Jun 2026

Maureen

Staff very smiley but not trained well. There are no phone Sockets anywhere in the hotel.

It is an Express so if you are not looking for frills or just an overnight stay, it is fine

Partner

10/10

Exceptional

03 Jun 2026

Olutobi

Great Facility

Self

10/10

Exceptional

01 Jun 2026

Tom

&

10/10

Exceptional

01 Jun 2026

Linda

Friendly staff, eager to please, very customer oriented. A special thank you to Nikoletta.

Family

8/10

Excellent

31 May 2026

Upali

Great location and just walking distance from the train station. East access to Metro and Tram. Good breakfast.

Partner

6/10

Pleasant

30 May 2026

Steven

It was a convenient 1 night stay for us. The city is doing a lot of work in the area so having to maneuver around the barricades and the broken concrete here and there took away from the experience. The breakfast was less than desired, but it was included. And the scents for the soap and shampoo in the room - parsley stem and purple kale; geez! We will laugh about that for a long time!

Partner

10/10

Exceptional

30 May 2026

Matthew

Room was nice and the breakfast was plenty, the ice machine was broken down and no room fridge for people who need medication keeping cool.

But the reception stored for us after asking

Partner

10/10

Exceptional

23 May 2026

Janet

Staff was polite and very helpful. Breakfast was very good. Location was good - close to train station, restaurants, trams, etc.

Partner

10/10

Exceptional

20 May 2026

DAPHNE

Brilliantly located. Room was spacious. Cot was available, but needed a few requests. Breakfast was excellent. Very pleased with stay.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Helen

Great stop before a cruise. Easy to get to via trains.
Short tram ride to cruise terminal. Walking distance to everything
Nice breakfast to start your day. Wonderful staff.
Clean, comfortable room.

8/10

Excellent

18 May 2026

Stephen

The hotel is close to the Rotterdam Train Station, and also nearby to an open mall, and some very nice eateries and shops. The buffet breakfast. 10 STARS, and the staff are truly customer oriented! Our room, although clean, was a NEGATIVE! First, NO LUGGAGE RACK (folding stand) in the room. NOR, IS THERE A SAFE FOR VALUABLES, or a REFRIGERATOR, or even a MICROWAVE. The open closet and a tiny shelf above the coffee and tea service is the only area (aside from the countertop in the bathroom) to store other essentials you need. Or, leave it all in your luggage. FORTUNATELY, THE BED AND PILLOWS WERE QUITE COMFORTABLE. THE BLOW DRYER IN THE BATHROOM WORKS FINE.
2ND MAJOR NEGATIVE: Elevators available, but some do not work, and the major one that goes to Floor 0 (Bottom floor that takes you to the entrance of the hotel or garage) was “IFFY!” Upon checking out (time was of the essence), we encountered this problem. The other operational elevator, WOULD NOT GO BELOW FLOOR 1. We encountered these issues during our stay. And that’s when, DAVID (A kind-hearted, dining room staff member) RESCUED US. The front desk clerk, was occupied. Stairs located by the front desk, but luggage impossible to carry by ourselves. David saw me running back and forth hoping to find someone to help? Upon hearing our problem, he grabbed our 2 suitcases and bolted down the stairs. We followed at his heels! He refused a tip, but agreed to a photo added to our review. Stay here ONLY for the STAFF & LOCAL.

Partner

10/10

Exceptional

17 May 2026

bun luk

staff, clean, breakfast

Partner

6/10

Pleasant

16 May 2026

Susila

Room door did not work properly.
No Kleenex provided in the room.
No luggage stand provided.

Partner

8/10

Excellent

10 May 2026

Judy

The elevators stopped working on day of departure.

Self

10/10

Exceptional

09 May 2026

Charlotte

Friendly staff on reception, nice breakfast, slow lifts

Friends_and_family Family

10/10

Exceptional

06 May 2026

Jayne

Centrally located. Rooms clean and front desk staff helpful and friendly. Amazing breakfast!

Friends

10/10

Exceptional

03 May 2026

Linda

Great breakfast, close to everything

10/10

Exceptional

03 May 2026

judith

breakfeast very good, had no need for parking

Partner

8/10

Excellent

03 May 2026

Merle

Breakfast was good. A little hectic. Good location close train station, tram shopping, restaurants. No USB plugs in room, unusual for the times, only 220v Europe plugs.

Partner

8/10

Excellent

30 Apr 2026

Hilda

The breakfast was good but they need to add more protein like bacon and sussages.

Friends

8/10

Excellent

28 Apr 2026

Mark

The check in process was really long. Some staff were very friendly and others were not. The rooms were clean and comforrable and the breakfast was amazing.

Partner

10/10

Exceptional

23 Apr 2026

Sean

Great place to stay near the station if you have to travel around cities near Rottedam. Hotel was clean and staff very friendly and helpful.
Bring ear plugs because people are nousy as always in hallways and they let those door slam.(not the hotels fault but the customers)

Partner

6/10

Pleasant

22 Apr 2026

Björn

Breakfast was ok, room was fairly outdated, expected a bit more.

Self

10/10

Exceptional

21 Apr 2026

Ernest

Upon arrival we were greeted and information was provided about the hotel (breakfast, ice location and elevator). The staff were all nice and answered our many questions about things to do and
Places to eat in Rotterdam. They instructed us about the various transport options and provided directions/suggestions. The room was clean except for the carpet which had stains (likely dropped coffee). We prefer firm mattresses and were pleasantly surprised to find such a great bed. First really good night’s sleep in two weeks (we are traveling for a couple months). We hope to be able to stay here again sometime.

Partner

6/10

Pleasant

19 Apr 2026

Hau Kiu Cindy

The breakfast offering is adequate; however, the selection is quite limited. The breakfast area was not well maintained, with noticeable cleanliness issues, including a dirty floor and the presence of broken glass. Additionally, there was an insufficient supply of cups, forks, and cereal bowls, resulting in delays for guests. The bread did not appear to be fresh. Service from the breakfast staff was less attentive and welcoming compared to other locations. Furthermore, the elevator service was inefficient and did not meet expectations.

Friends

10/10

Exceptional

16 Apr 2026

Sidhu

Room and bathrooms were clean and spacious. Top marks to the reception staff for their friendly, prompt and efficient service.

Friends

10/10

Exceptional

16 Apr 2026

Monica

Great location

Family

6/10

Pleasant

15 Apr 2026

Sidney

Location is convenient

Self

10/10

Exceptional

15 Apr 2026

Deborah

Great hotel near the train station, Staff was really friendly and helpful! Comfortable bed. Ranio was very helpful.

4/10

Poor

14 Apr 2026

Daniel

Location was great; near subway and train. The major problem was the bed…hard as a rock. Slept in 45 minute increments…had to move often to relieve pain. Please change the beds.

10/10

Exceptional

14 Apr 2026

Naveen

.

Self

6/10

Pleasant

13 Apr 2026

Gilda

This hotel needs a good cleaning

Partner

10/10

Exceptional

11 Apr 2026

Emma

I loved this hotel. We stayed 2 nights to see Rotterdam and travel to other locations easily by train (The Hague) and waterboat too (Kinderdijk). I would highly recommend. The staff were so friendly, helpful and kind and the location is opposite a main tram stop (Weena) and close to Rotterdam Centraal station. The room was clean and perfect for sleeping and showering in, and the cleaning staff also so kind. 10/10 from me and my teenage son

Family_with_children

10/10

Exceptional

07 Apr 2026

emily

Spent 2 days here. Great staff all around and amazing staff that works the breakfast rush on Easter weekend.

Location 100% for transportation from trains, rails, and busses. In fact, it was a walkable distance from Holland America terminal to hotel.

Partner

10/10

Exceptional

02 Apr 2026

Bennett

breakfast was great, staff was super nice and helpful. It’s close to the train and tram station but there’s no noise complaints

Partner

10/10

Exceptional

29 Mar 2026

Pauline

Room was fine, not huge but plenty of room for us for one night. Room quiet and we slept really well and not far from the station at all.

Breakfast was OK as it was included, scrambled egg was rubbery and orange juice was horrible.

Partner

10/10

Exceptional

19 Mar 2026

Mark

Excellent as alwsys

Self

6/10

Pleasant

16 Mar 2026

Rachael

The breakfast was very average. Rooms were an acceptable level of cleanliness however the bed was very hard.

Partner

10/10

Exceptional

16 Mar 2026

Matthew

Clean and helpful staff

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

HEATHER

We have stayed here several times this year and we like it!

Family_with_children

10/10

Exceptional

26 Feb 2026

Angelos Dimitriou

Yes

Business

8/10

Excellent

22 Feb 2026

Desalie

The staff was very welcoming and friendly.
The room was clean and the hotel is conveniently located close to public transport and walking distance to the shopping area.

Family

2/10

Poor

19 Feb 2026

Mohd

The hotel staff was not very welcoming

Self

10/10

Exceptional

18 Feb 2026

Victor

Awesome staff.

6/10

Pleasant

13 Feb 2026

Gary

All fine - holiday inn is average for the price

10/10

Exceptional

10 Feb 2026

Carmen

Clean toilet

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Ruth

Basic and small BUT has everything you need. Unless you need fancy and large.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Jason

Nice

Business

10/10

Exceptional

31 Jan 2026

Jason

Nice room. Clean and comfy

Business Self

10/10

Exceptional

31 Jan 2026

John

Staff were very helpful,breakfast was great.

Business_and_leisure Friends

10/10

Exceptional

21 Jan 2026

Nicholas

Excellent location and friendly staff. Having breakfast included is a bonus

8/10

Excellent

21 Jan 2026

Mohamed

Just need to have more food and juices variety

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Joanne

The staff at this hotel were absolutely wonderful. They went out of their way to help us, and could not do enough to help us.

Leisure Partner

10/10

Exceptional

05 Jan 2026

mohamed

Very nice

10/10

Exceptional

25 Dec 2025

Michael

Nice comfortable rooms

Self

10/10

Exceptional

23 Dec 2025

Christel

The staff are wonderful, very helpful! Was made to feel welcomed.
Room was very clean with comfortable beds.
Highly recommend staying at this hotel.

10/10

Exceptional

21 Dec 2025

Hendrikus

Great room, quiet, walking distance from train station and tram station. Excellent breakfast

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

catherine

Had a grest stay here. Breakfast was excellent. All staff very friendly

Leisure Partner

10/10

Exceptional

11 Dec 2025

Cindy

Friendly staff - great location.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Mark

Staff

Self

4/10

Poor

04 Dec 2025

Marianna

There are some major cleaning lapses here - dirt behind doors and under furniture, lack of ample towels, no iron / board in rooms, etc

Service was beyond slow and inhospitable. Understaffed so no way to pop in drop bags and run to a meeting.

8/10

Excellent

30 Nov 2025

Amine

Friendly Staff

Self

10/10

Exceptional

25 Nov 2025

Henri

Everything was good

2/10

Poor

21 Nov 2025

Andy

Staff at reception. Very unhelpful.

4/10

Poor

15 Nov 2025

David

Menu provisions were fresh but a limited choice of food

Partner

6/10

Pleasant

14 Nov 2025

Adrian

Room was quiet, bathroom was good. Breakfast was a let down. Only eggs and hash browns available. It would be so much better if bacon was available. Staying at the hotel for a week, the breakfast is very repetitive, however, it would be improved significantly by introducing bacon.

Business

6/10

Pleasant

10 Nov 2025

Susan

The room was dirty. Blow dryer was so dirty to hold and so was the kettle. No remote for the small TV that was in my room. No fitness center on sight- usually I count on that with a holiday in. Great location

10/10

Exceptional

06 Nov 2025

Jen

Great hotel