Name: Urban Residences Rotterdam
Address: Hennekijnstraat, 104, Rotterdam, 3012 EB, NL

10/10

Exceptional

27 Jul 2026

Csaba

Good

6/10

Pleasant

18 Jul 2026

BRENDAN

The only real issue we have with our staywas it very difficult to stay cool because they just don't really do air conditioning in Europe and we just happen to get there doing a heat wave for the price I should have looked a little harder to see that they didn't have air conditioning that was a huge plus if they did that's the only thing that kept them from getting five stars

2/10

Poor

29 Jun 2026

Ava

This place doesnt have air conditioner and we have arrived in the heat temperature weather and they failed to notify us till after the check in.
We refused to stay there since I have a young kid with me and the room temperature was above 100 degree Fahrenheit and it was not safe to stay. We have left ti find another hotel to stay and they are refusing to refund the charge.
Their information was misleading and the communication was poor.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Lewis

All good

Friends

10/10

Exceptional

12 Jun 2026

William

Young guy at check-in was very efficient and helpful....corner studio apartment on the 7th floor was really nice.....great views and plenty of living space.....fittings and equipment are all hi-specification (Allesi...Miele...etc).
Location couldn't be better...handy for all the shops and a supermarket, all less than 3 minutes walk from the building entrance.
Great feature to have a laundry room in the building which is cheap to use....and you don't need to buy detergent!
Definitely will stay there again....oh, nearly forgot, half the daily cost of Citizen M nearby and with 10 times bigger room!!

Self

8/10

Excellent

09 Jun 2026

Allan

Incredible views and tons of space to spread out.

Partner

4/10

Poor

08 Jun 2026

Abdul Rauf

Good staff and clean. Near the city centre.

Self

8/10

Excellent

06 Jun 2026

Anna

A good location

8/10

Excellent

04 Jun 2026

MARLON

second time staying here, great location and room very clean, few mosi

8/10

Excellent

20 May 2026

Kathaleen

The hotel is in a great location for transit and shopping. The rooms are generally clean but very dated. Studio 108 on the 5th floor has the toilet and shower in two separate areas. Both are in bad need of repair. This room is also very noisy as the tram is right outside. There are much better hotels in the same general area. I would not recommend this property,

Partner

10/10

Exceptional

11 May 2026

Stephen

Great location, really nice apartments with a nice view. Stayed twice now.

Partner

6/10

Pleasant

29 Apr 2026

Catherine

The kitchen was equipped enough for us, as we just had breakfast and lunch and in the apartment ate out for our evening meals.

Partner

8/10

Excellent

09 Apr 2026

Eka

The room was clean but only one hand towel and no bath mat. Managed to resolve this by getting in touch with the reception.
Location is perfect!

Partner

6/10

Pleasant

08 Apr 2026

Chun wai

The room is spacious. However, the room is so dirty. The edges in the shower room have molds. The curtains are also dirty.

Partner

6/10

Pleasant

08 Apr 2026

Abigail

This place has seen better days. We had a big apartment with a lovely view but other than that it was pretty grimy. The front office staff were fine, though not overly friendly. The real issue is the state of the apartment, it's in complete disrepair, exposed pipes coming out of walls, huge damage to other walls. Good location and functional enough but needs a good update.

8/10

Excellent

07 Apr 2026

Lee

A few minor things with damage and stains in the room. Take pictures when you first arrive just in case they try to charge you out of the deposit you pay on arrival.

Partner

2/10

Poor

03 Apr 2026

Lola

We were traveling as a family of 6, 2 adults and 4 children. We were required to book 2 apartments as our group was too large for one. I was given the option to pre-select my rooms. I selected 2 rooms on the same floor only to be given rooms on different floor. I was told they were fully booked and my selection could not be honored.

The rooms were very poorly maintained. Cracks on the floors covered with cardboard and duct tape, door handles that fell off, paint crumbling off the walls and a shower that leaked and flooded the entire bathroom.

One bedroom had floors that were radiating heat so hot that the room was overheating and we could not use it to sleep in. My child had to use the couch. The rooms also smelled awful.

At night the street is so loud with excessive honking, street racing and fireworks randomly being set off outside the building.

We asked the front desk to fix the shower and provide us new towels since they were all used to clean the flood which they did not do.

At 7:30 am on the day we were leaving our room keys no longer worked. We needed to retrieve our luggage from our rooms to leave and could not get in. We went to the front desk and were told that because they made news keys for the next arrivals our keys no longer worked despite check out time only being at 11am.

This place had potential but it seems that it has been very poorly maintained and needs new management. I do not recommend this hotel.

Family_with_children

8/10

Excellent

23 Mar 2026

Elizabeth

Unfortunately the staff member on in the afternoon if check in was quite rude the lady in the morning was lovely. The property could do with a room refresh

Partner

10/10

Exceptional

01 Mar 2026

Laura

Amazing

10/10

Exceptional

18 Feb 2026

Alicia

Great location! As described, beautiful apartment on the 11 floor.

Very helpful and kind staff!
We will be back!

6/10

Pleasant

17 Jan 2026

Johnny

Large tile in bathroom missing.
Lots of door handles have banged up the walls and doors. Stains in the kitchen. Minimal amenities -- no dish soap or sponge.

Beautiful view. The glass paintings were nice.

Leisure Partner

8/10

Excellent

06 Jan 2026

Ema

The shower in the bathroom was a bit dirty and not very clean. The studio as a whole was very good, with a few minor drawbacks. But overall it was great.

Leisure Self

10/10

Exceptional

29 Dec 2025

Dana

Clean rooms and common areas

Leisure Partner

6/10

Pleasant

25 Dec 2025

Tunu

- Clarity about deposit prior to booking!
- Staff were very friendly and understanding
- considering how spacious the rooms are and how nice the kitchens are, the rooms rooms themselves are in serious need of maintenance and repairs. Cracks on the floors are concerning, curtains are dirty & even the bedsheet was seriously stained

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Frank

excEllent facilities & location

Leisure Family

6/10

Pleasant

09 Dec 2025

Yvette

Location is absolutely great, smack in the middle of downtown with everything you need within walking distance.
The property itself is ok (the people at the front desk are great). We stayed for more than 2 weeks so the cleaning was a bit dubious. We checked in early because the room was supposedly ready, but the bed wasn’t done for instance. One of the cleaning days no one came so needed to ask for that. They also gave 1 set of towels even though it says they’re supposed to give 2.
The pressure of the shower is seriously low, the microwave wasn’t working. Used the laundry. It’s good enough but not great.
It could be so much better but maybe it was the unit we had (corner on the 7th).

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2025

Dana

Central location. And big apartment

6/10

Pleasant

23 Nov 2025

Shogun

The staff were very friendly and helpful. Issues with room included, while you could open the door once I was shown, the door handle is actually broken. The heating in the room didn't t work properly. The staff said they had a technician look at it but I don't really think it was fixed as the room remained cold. There were water stains and mould in the shower, one of the sliding doors in the kitchen cupboard was hard to push, the sliding table in the bed slide table on the right hand side of the bed is broken. Having said that the apartment appeared to be clean. Some addition cleaning products would be useful such as a broom an dustpan and brush would be a useful addition.

Leisure Partner

8/10

Excellent

19 Nov 2025

Bradley

This is a good property with high end furnishing. My only message to the owners is to keep up with maintaining the property by painting walls and touching things up to match the high quality of the furnishings. Loved having access to laundry room. Staff were Ok, but a bit ambivalent compared to other places I have stayed.

Partner

8/10

Excellent

01 Nov 2025

Kiem

Balcony views were great from the front in the back so so because of ongoing construction.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Sylvie

L’appartement est grand et confortable. Les rideaux n’étaient pas propres (incluant ceux de la salle de bain) et plusieurs crochets de ceux-ci étaient décrochés. Ça donne un aspect négligé à l’appartement. Il y avait des taches sur le fauteuil. On a apprécié le local à vélo.
La salle de lavage serait plus appropriée à l’étage (sans les appâts à souris…)

Partner

6/10

Pleasant

30 Sep 2025

Kevin

Good location. Otherwise wouldn’t stay here again.

Leisure

8/10

Excellent

21 Sep 2025

Denise

Stylish, modern and very clean property., well located for the train station and shopping. Polite, friendly staff, however, we reported a fault in our apartment at 11am and they promised to sort it before the evening. Unfortunately upon our return at 6pm they had not even been to inspect it. They were very apologetic and sorted it immediately, which was greatly appreciated.

Leisure Family

4/10

Poor

20 Sep 2025

David

I do not know even where to start, did the suggested checkin on line so it’s quicker, that would be a no, not quick at all. We got “upgraded” to an apartment that was so disappointing - cracked floor with duct tape on some spots; shower made a super big puddle on our floor which we reported and a guy came to say he’d be back to chalk it and give us more towels as we used all ours to mop it up and neither happened; room was so hot and the fan available only stayed on for a bit, you’d have to wind it up again several times a night. I would not recommend

Leisure Partner

10/10

Exceptional

19 Sep 2025

Donavin

Urban Residents is a gem in the heart of Rotterdam. Huge apartments with floor to ceiling windows plus balcony. Kitchen was fully functional with top of the line appliances. I will definitely stay at Urban Residents again. Tons of shopping and dining options in walking distance.

Leisure Self

10/10

Exceptional

08 Sep 2025

SIMON

Amazing view from the 19th floor balcony. Staff very helpful.

Leisure Friends

10/10

Exceptional

01 Sep 2025

Fermin

Great stay

We enjoyed our stay at Urban Residences a lot. Ting Ting and the other receptionists were always very kind and helpful. Location was great and the studio was very spacious for 2 people. Loved the open views. Having a parking facility in the building is certainly a plus and it's cheaper than other nearby parkings.

Business

2/10

Poor

28 Aug 2025

Bader

The apartment's furniture is old, stained, dirty, and smells bad. The place is full of insects. There is no air conditioning or ventilation in the apartment. The place is deplorable. The elevators are always busy, and there are only two used by the residents and workers. I do not advise anyone to book.

Leisure Family_with_children

2/10

Poor

24 Jul 2025

regilio

Rooms not cleaned well

Business Family

8/10

Excellent

20 Jun 2025

regilio

Was not to bad

Business_and_leisure Partner

6/10

Pleasant

17 Jun 2025

Sergey

Nice property. Incredible view from penthouse. Matress not comfortable need some improvement other wise nice stay.

Leisure Family

2/10

Poor

14 Jun 2025

Verified traveler

Worse Hotel Experience from an Avid Traveler

This place is quiet a dump. The images are from years ago when the property was built. Sewer smells from the bathroom and kitchen. Holes in the walls and floor. Music blasting in the hall from the other hotel guests, who are just as trash as the hotel. Stayed 3 nights and didn't shower as the sewer smell from the bathroom was so pungent. Ruined my time in the city. I was moved to another room and the next room was just as bad. The worse hotel I've ever stayed in. Would not recommend. In fact I urge unsuspecting travelers to not fall for the images of this property. It is very misleading. This property is more akin to a terrible hostel than a hotel.

Self

8/10

Excellent

02 Jun 2025

Marian

Amazing view, lots of space, clean and comfortable

Leisure Friends

8/10

Excellent

31 May 2025

zhurnphrey

Didn’t recognize my vip status and

Business_and_leisure Self

2/10

Poor

27 May 2025

Nady

Strong mold smell. Egg residue on kitchen silverware..

Business

8/10

Excellent

27 May 2025

MARLON

Great location, Apartment was really nice. Would i stay again, probably yes. Only downfall was we had no batteries in our TV remote, asked front desk and was told there are none left and to go and buy some myself, which i found to be poor service. In the end, a cleaning lady helped us out with some spare batteries, but the remote still did not work. Asked front desk if we could switch a remote from another room and was told all the TVs are different, so we had no TV for 2 nights. I felt this was very poor in terms of service

Leisure Partner

10/10

Exceptional

05 May 2025

jorge

Was a nice and clean place

Leisure Family

6/10

Pleasant

24 Apr 2025

Grigoris

The property could have been great if they were keen to do the minimum of maintenance and clean properly

Leisure Family

10/10

Exceptional

19 Apr 2025

Robert

The property was great! We were on the 13th floor with a nice corner room that had floor to ceiling windows for a great view. The apartment was clean with modern furnishings. We had a balcony but I wished it would have some chairs on it so you could enjoy sitting out there.
We would definitely stay here again!

Leisure Partner

6/10

Pleasant

16 Apr 2025

Andrew

Cosmetically, the plsce looks good. However, the microwave didnt work, the staff could care less, we are fighting for a refund, and expefia was unhelpful. Staff were uninformed about the area and gave incorrect directions

Business Partner

10/10

Exceptional

14 Apr 2025

Christoforos

Great location. Room size was great. Good breakfast

Leisure Family

8/10

Excellent

03 Mar 2025

Ethahad

Bed was really poor. Otherwise all was great.

Leisure Partner

8/10

Excellent

25 Jan 2025

Kemal

It's a bit overdated but still good.

10/10

Exceptional

13 Dec 2024

Prusha

Property was kept in an immaculate condition, everything was clean. Our room exceeded our expectations and we were delighted we chose this property to stay at. Staff were super friendly and helpful.

Leisure Friends

8/10

Excellent

22 Oct 2024

Gilbert

Excellent location and relaxed ambiance.

Business_and_leisure Family

10/10

Exceptional

20 Oct 2024

Ania

Great property in a great location!

Leisure

10/10

Exceptional

18 Oct 2024

Andrew

Nothing to fault, woukd definitely use again.

Leisure Friends

8/10

Excellent

14 Oct 2024

Alan

Great views and spacious apartment. Shower needed cleaned and probably replaced.

Leisure Family

10/10

Exceptional

12 Oct 2024

Cathy

Good location, near shopping and transportation. Clean rooms, nice view from wall to wall glass.

Leisure Self

6/10

Pleasant

03 Oct 2024

James

Rotterdam Trip

Close to metro. Good location

Partner

2/10

Poor

18 Sep 2024

Helen

We have previously enjoyed stays at the property and were shocked at how shabby our apartment was. The overall condition of the building was poor and badly in need of repair/decoration/cleaning. The flat was generally in need of a good clean and the balcony so dirty we did not use it. Very disappointed. Will not be back!

8/10

Excellent

18 Sep 2024

Linda

This property located at Lijbaan shopping center with tons of store. Transportation is convenient, and walking distance in less than 1 minutes. I like the property with two sides corner window doors and balcony. It is executive apartment setting with modern kitchen and decor.
Cons: no A/C. The unit is hot. Yiu have to open patio doors to cool but the mosquitos comes in to bite you. The worse is the bedding. The comforter in the closet has many yellow stains and orange stains. The maid did not bother to out comforter into duvet. There is no summery blanket. It makes the sleeping experience a nightmare.

Leisure Partner

8/10

Excellent

11 Sep 2024

Verified traveler

About 15 minutes walk (without luggage) from rail station. In shopping area, Starbucks, Burger King, etc so nothing special about area but seems safe enough. Apartment is a glass box on two sides. 28C in shade outdoors. Air con did not work. No way to cool glass box. Appliances and fittings good quality but need attention (toilet seat cracked, shower head could not be raised above about 5 feet 6 inches) glasses missing from kitchen, duvet had stains on it. Overall ok but probably not stay again.

Partner

10/10

Exceptional

31 Aug 2024

Hong

Nice location

8/10

Excellent

26 Aug 2024

Jules

Located in the central area

Business_and_leisure Family

8/10

Excellent

25 Aug 2024

Lou

We had an amazing stay at Urban Residences, the location was prefect with local amenities at our door step. The view was amazing, the studio was large it was everything we needed. The only negative comments I have some of the furniture was a little worn and there was a big crack on the floor.

Leisure Family

8/10

Excellent

20 Aug 2024

Jules

I had a wonderfull stay.

Business_and_leisure Family

10/10

Exceptional

31 Jul 2024

Jennifer

Very nice, chic location with an amazing view of the city. Comfortable and very close to shopping. We would stay here again.

Business_and_leisure Family

8/10

Excellent

31 Jul 2024

Angela

Great large apartment right downtown with all the amenities.

10/10

Exceptional

29 Jul 2024

Wouter

Superb location, wonderful staff, and great fat

Self

10/10

Exceptional

12 Jul 2024

Tariq

Third time stay. Very nice and relaxing apartments. Great view from the glass windows and balcony. Will return again for sure.

Leisure Friends

4/10

Poor

04 Jul 2024

mutz

Not happy with the communication for the hotel

Leisure Family_with_children

10/10

Exceptional

30 Jun 2024

Verified traveler

11flr Corner suite

Brilliant Room (corner suite) felt very modern and clean. A few outlets was not functional and the shower was abit temperamental but great place would stay again

Partner

10/10

Exceptional

10 Jun 2024

Alzbeta

Good stay

10/10

Exceptional

10 Jun 2024

Melanie J

Good location and comfortable place.

The hotel is in a great location - walking distance from train and central to most sites, shopping, and restaurants. Now has 24/7 reception, too. Room was spacious.

Partner

6/10

Pleasant

09 Jun 2024

Cathy

The apartment was tired looking, needed refreshing. Fresh paint. Had a few issues upon arrival, water turned off on washer, tv unplugged, WiFi was down. Bathroom shower leaked. A little frustrating after paying for the “penthouse “

Leisure Family

2/10

Poor

06 Jun 2024

Sermed

Disappointing stay

Location is excellent. We stayed in the Penthouse Suite; lovely views. Room itself extremely poor, lots of things need fixing. Light in the bathroom not working. Toilet roll holder loose. The water was pouring out of the shower all over the bathroom floor.
We used the parking and it was great, spaces a little limited for an apartment complex this big. We damaged our front bumper on the curb outside as the curb was crooked, so be aware of that.

We complained about all these issues and Urban Residences had the nerve to refuse to provide any sort of compensation or any gesture of goodwill.

I raised these points with the reception staff as well who couldn’t have cared less, which was disappointing. I’ve stayed here many times before, in practically all of their available types of rooms; studio, family studio, large 2 bed, penthouse but I’ll never stay here again cause the way they responded to all my complaints is totally unacceptable.

Friends_and_family Friends

8/10

Excellent

05 Jun 2024

alex

Friendly staff

Leisure Partner

2/10

Poor

21 May 2024

Alexandra

No air-conditioning, boiling green house.

This is a very dingy, run down property. While it is a modern building, there is NO air conditioning! I was told the building never had it. This is insane, since the building is a glass box, which even on a mild day, 60F, will be boiling like a greenhouse. Impossible to sleep. Had to keep the windows open with all night street noise.

Partner

8/10

Excellent

19 May 2024

Choong Wah

My second stay there after visiting Paris and Brussels. Room is tidy and clean. However shower room outlet was faulty - water outlet is choke and waste water discharge was very slow. The engineering guy did look into it but problem was not rectified.

Leisure Partner

10/10

Exceptional

19 May 2024

Choong Wah

Spacious room with basic kitchen amenities. Clean and tidy but no daily house keeping.

Leisure Partner

8/10

Excellent

15 May 2024

EDUARDO

Nice spot, friendly staff, needs improvements

The place is really great, very well located and close to everything. A very friendly staff; always willing to help and provide support.
Although it is in the city center, if we closed all the windows we could not hear the outside noise. Very good sound sealing.
The unit we stayed lacked some maintenance (like cold water in the restroom tap), but overall we were happy with the hotel.

Friends_and_family Family

10/10

Exceptional

08 May 2024

Karlo

Great stay

Leisure Friends

10/10

Exceptional

06 May 2024

Robert

Great view from corner apartments

Partner

10/10

Exceptional

30 Apr 2024

Christopher

We loved this hotel. Beautiful courtyard entry, restored tram barn was charming, historical. Restaurant for breakfast offered an exceptional buffet and made to order option. All staff were very kind and customer service was fabulous!
Beautiful atrium area with natural light and comfortable seating.

Leisure Partner

6/10

Pleasant

23 Apr 2024

Bernard

Staff are friendly and helpful.

Property is good but there is a terrible odor in the bathroom. Asked for housekeeping to look into this problem twice. The first time, we were not in so don't know what was done, the odor was reduced but the odor came back the next day. We reported again a few days later, the \"technical\" came, we were told there is nothing that can be done, and that the plumbing system is old. We were told to run the hot water to flush the drain for two hours. That helped for a few hours, then the odor came back.

During check out, we provided feedback to property management, we were told that \"some\" units have this odor problem. We should have asked to change unit, however, this option was not mentioned to us when we complained about the odor (twice).

To future patron - ask to change unit if there is odor problem.

We feel that this is a health hazard, odor is from rotting organic matter accumulated in the plumbing or from mold. Either are not healthy. The property management admitted that it is a know problem yet the odor remains.

We are not happy.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Brenda

The modern decor and location.

Leisure Family

10/10

Exceptional

13 Mar 2024

Sandeep

Great stay in Rotterdam

Amazing property at a central location close to all bars, attractions, food and shopping. We made it our base for covering rest of Netherlands minus Amsterdam. Close to the train station and the property is large with ample room for the entire family. The views were great and the suite had everything we needed.

Friends_and_family Family

8/10

Excellent

25 Feb 2024

Ivan

I would give this property 5 stars, however, my room's kitchen was missing utensils: I had only 2 cups for drinks, one fork, and I was missing spoons and knife. No sharp knives, no paper towel, or paper tissues, I bought them at local grocery stores. Otherwise, it is centrally located in shopping district and close to everything. Property is safe, great views from balcony, clean, nice attentive staff.

Business_and_leisure Self

10/10

Exceptional

27 Dec 2023

Mohamed

Spectacular

Amazing place for sure I’ll be back again

Self

10/10

Exceptional

08 Dec 2023

Shyam

Great stay in an excellent location. Very very clean and friendly staff. If you follow their rules you will definitely enjoy your stay. Thank you

Business Self

8/10

Excellent

07 Dec 2023

Tanya

This was a great studio little with excellent options for transport, restaurants and shopping close by

Business Self

8/10

Excellent

04 Dec 2023

Anisa

Cute property. No perks to being VIP. The studio was nice but very cold. Towels were changed daily but coffee pods weren’t replenished and trash wasn’t taken out.

Leisure Partner

8/10

Excellent

27 Nov 2023

Sally

I stay at Urban residences every 2 weeks for work. It is by far more relaxing to stay in a studio rather than have to stay in a hotel. The space you get is generous (although a little too warm for me). Everything is clean & although some areas may be in need of a little refurbishment, it is perfectly fine. The staff are very helpful on the rare occasions I have an issue. If you don't need or want to be waited on hand & foot & want the independence to eat what & when you want in your own space - this is the place to come.

10/10

Exceptional

27 Oct 2023

James

The apartment was incredibly spacious, modern and with amazing views from the huge windows, that ran the length of both sides of the corner apartment. Everything we needed was provided and we had a very comfortable stay. I'd recommend this property.

Leisure Partner

8/10

Excellent

23 Oct 2023

Verified traveler

Comfortable apartment in central location

Very good central location, clean and comfortable. Close to station, supermarket and shopping. Decor slightly tired - peeling paint etc but overall still excellent. Full kitchen but no microwave.

Friends_and_family Family

8/10

Excellent

10 Oct 2023

Karran

It was good overall

Leisure

10/10

Exceptional

08 Oct 2023

Farah

Really enjoyed my stay at Urban Residences. I received a very warm welcome, my accommodation was perfect and staff were very helpful and friendly. I would definitely go back. Thank you.

Leisure Self

10/10

Exceptional

02 Oct 2023

Jessica

Amazing!

This is a great option. It’s a bigger space and same price as a single room in other hotels. I really enjoyed my stay at this hotel.

Business

8/10

Excellent

29 Sep 2023

Aleksander