Name: Sofitel Brussels Europe
Address: Place Jourdan 1, 1, Bruxelles, 1040, BE

10/10

Exceptional

16 Jul 2026

Michael

Beautiful clean well maintained with very good location on square easy walking.

Partner

10/10

Exceptional

15 Jul 2026

Michael

Beautiful hotel including bar restaurant and lobby.would def stay here again.downtown location with square in front def a plus

Partner

10/10

Exceptional

05 Jul 2026

Courtney

All the staff displayed excellent customer service. Very accommodating. The only negative there were no charging ports in the rooms just standard plugs.

Business

6/10

Pleasant

04 Jul 2026

amanda

Fantastic location, great rooftop bar, the hammam was interesting. But the hotel layout was awkward. We had to push through a fire door that looked like a wall to find our room, with absolutely no indication that the “wall” was movable or there were rooms on the other side of it. The bed was the worst I’ve experienced in years. There are Motel 6s with better beds. And the worst was the air conditioning. There was no way to change the temperature and it was minimally helpful to alleviate suffering during the heat wave. Overall, the experience was far from what we have come to expect from
Sofitel.

Partner

10/10

Exceptional

23 Jun 2026

Nadine

A beautiful hotel in a great location. The rooftop bar was also lovely.

Partner

10/10

Exceptional

05 Jun 2026

Charlotte

Staff were super nice and helpful. Had problems opening a medication bottle and the staff at front desk helped…
Room was cleaned timely.
Staff helped with getting ride to airport…

Family

8/10

Excellent

02 Jun 2026

Jesse

Overall a nice place to stay.

Self

10/10

Exceptional

01 Jun 2026

Kimberly

The staff was extremely friendly and accommodating! The room was nice although a few more outlets would’ve been nice. Would definitely return!

Partner

10/10

Exceptional

31 May 2026

Amanda

Amazing stay!

Friends

10/10

Exceptional

29 May 2026

Satyanarayana

This is a great hotel. Loved everything about it.

6/10

Pleasant

25 May 2026

Nicole

The room itself was fine, not anything exceptional for a 5* hotel but perfectly fine. But we had one major issue that affected our entire stay.

When I booked the room, I requested an extra bed for our 4 year old. The Sofitel confirmed this. When we checked in, we re-confirmed the extra bed and we were assured that even though the bed was not there at check-in (honestly not sure why it wasn’t) that it would be put in the room at some point during the afternoon. But when we returned back to the hotel at 7:30, the bed was not there. Our son’s bedtime is 8, and while we conveyed the urgency to the staff we ultimately waited for over an hour for the bed to be brought to our room despite being told it would be up “immediately”.

The staff seemed both completely confused and annoyed by our request which made the entire ordeal even more frustrating, all well trying to tame a very overtired 4 year old. There was no real apology or gesture from the hotel which was incredibly disappointing. We were made to feel like we were a nuisance as opposed to welcomed guests.

The only bright spot were the breakfast staff who were delightful.

Friends_and_family Family

10/10

Exceptional

21 May 2026

CARRIE

Awesome stay!

10/10

Exceptional

21 May 2026

Susan

The hotel is in great location. It’s just a few steps from restaurants and bars. We enjoyed our time in Brussels.

Family

10/10

Exceptional

09 May 2026

Edwin

I don’t have pets. I didn’t go to the bar.

Family

8/10

Excellent

18 Apr 2026

Donna

Nice contemporary room..loved the free chilled water.

Partner

10/10

Exceptional

09 Apr 2026

Nkem

It was a truly fantastic stay. Everything was perfect!

Family_with_children

10/10

Exceptional

07 Apr 2026

Iain Douglas Wilson

Hotel is located in a quiet area of Brussels but just a 25 minute walk into the centre or short taxi ride. Plenty bars and restaurants nearby and there a great patisserie located opposite in the square for morning coffee and a croissant before setting out for the day. Strongly recommend a day trip to Bruges & Ghent on the train

Partner

10/10

Exceptional

07 Apr 2026

sabina

Excellent location. Updated and clean modern, light filled rooms
Welcoming staff.

Family

10/10

Exceptional

02 Mar 2026

Simon

Lovely quiet room, lots of nice restaurants and bars nearby.

Partner

8/10

Excellent

10 Jan 2026

Mosmi

All was good, except for WiFi, though they had WiFi, they didn’t have secure WiFi acceptable to corporate VPN policies. Hence the only option was to connect to Ethernet when I needed to connect to work VPN. Staff was courteous and friendly, clean room and good location.

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Eric

Yes

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

James

Nice breakfast, comfy beds

Leisure Family

8/10

Excellent

19 Dec 2025

Kulwant Rai

Nice clean rooms and staff were very helpful.

Leisure Family

6/10

Pleasant

30 Oct 2025

Konstantin

The Hotel is pretty beaten up. Not enough people to serve guests. Mold in the shower, Broken furniture, No Body welcoming you at arrival....

Leisure Partner

10/10

Exceptional

14 Oct 2025

Sebastian

Great property safe and comfortable

Business Self

4/10

Poor

04 Oct 2025

daou

The beds are really uncomfortables. The Gym too small with broken machines. Frankly it’s not like Sofitel international standard. Had better experience in others Sofitel’s in others countries.

Business

10/10

Exceptional

03 Oct 2025

Laura

Excellent hotel. Not central but HOHO bus stop is close along with public transport. Would definitely stay again

Leisure Partner

10/10

Exceptional

30 Sep 2025

Kristina

We had a great time. Wonderful location

Leisure Partner

10/10

Exceptional

28 Sep 2025

Alexander

Excellent stay

Centrally located. Welcoming, excellent service. We couldn’t be happier

Partner

10/10

Exceptional

07 Sep 2025

Domenico

Nice location

4/10

Poor

03 Aug 2025

kirill

Hotel is nice but staff very unwelcoming. We arrived at 10 am after over 12 hours travel and asked to get our rooms earlier. Front Desk said there is nothing they can do and we have to wait till 3 pm, then 30 minutes later she said they can give us other room for few hours but will charge us \"Early check in fee\" 70 Euro. WHAT???? I never heard in my life such things, especially when you pay premium for 5 star hotel, I called Manager to complain with hope to find solution and she in the same \"Robotic\" manner with same \"Million Dollar\" smile told me that unfortunately they can't help me...
We also were hungry, went to their restaurant in hotel to take breakfast (at 10:40 am) and they told us restaurant is closed. Breakfast till 10:30 am only and lunch only after 12 pm. When we asked where can we eat the answer was \" I don't know\"
Hotel looks pretty clean and modern but don't expect any friendly welcoming approach by the staff. The attitude there is check in, check out and get lost...
I was in Brussels many times and there is so many great hotels in the area. I don't see myself coming to this hotel back again.

Leisure Family

10/10

Exceptional

24 Jul 2025

Andy

Weekend break in Brussels

Amazing hotel in the business district. We stayed for a couples break in Brussels. Hotel and staff were all wonderful and helpful. Hotel is classic Sofitel. Location is on a small square with many local bars and resturants. Its around 30 minutes walk into the city centre.

Partner

10/10

Exceptional

24 Jun 2025

Caridad

Guest of Honor in Brussels

The moment we walked in, I felt like royalty with superior best-in-class service. The Sofitel in Brussels is charming with a beautiful rooftop bar and indoor courtyard sitting area. It was extra special since we were awarded as “Guest of the Day” which made our first time visit to Brussels, Belgium that much special. Our room was close to the hotel elevator and facing the Jourdan Square. The hotel room is spacious and very clean and comfortable.

Partner

8/10

Excellent

21 Jun 2025

Abdulrahman

Charged me without notifying me for smoking. There are no sign for non smoking or once checkin informed me that. Other wise its perfect.

Self

10/10

Exceptional

09 Jun 2025

Harmandeep

Although nice to be near the square, the garbage was not pleasant to see as well noise late one night.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Shahpar

Wonderful hotel with amazing staff. Jose in the front desk. Benjamin in the concierge, Jimmy in the restaurant. more names that I can not remember. Certainly a wonderful hotel ! Hotel is not in the touristy zone, and more on European quarter, I would say more suited for business stay, but I was travelling with a 12 year old and it suited so well as it was slightly away from the Hussle and bustle of crowded parts. In front of hotel there is a square with good options for food and a Sunday market. Leopold opposing the hotel and wonderful stroll and must see in Brussels. We certainly loved staying here. Thank you!

Business_and_leisure Family

10/10

Exceptional

17 Mar 2025

Peter

5 star service and location. Comfort and cleanliness was top notch very enjoyable. I highly recommend this to all.

Leisure Family

10/10

Exceptional

14 Mar 2025

Vasco

Very good!

10/10

Exceptional

26 Jan 2025

Verified traveler

Great stay

Great stay, recommend

Partner

10/10

Exceptional

07 Jan 2025

Koushik Ron

Very friendly staff.
Anthony, Restaurant Manager, was excellent.

Only issue on NYE was that I had called from the UK to book dinner and it was not communicated to the restaurant. On arrival, we were told that there was no booking but that they would fit us in.
I called again hours before the booking and was told by the same woman that the booking was confirmed.
When I went to the restaurant, again we were told that there was no booking on NYE but luckily Anthony fit us in.

I found this to be very unprofessional and incompetent on part of the woman who I had spoken to on the phone.

Luckily Anthony was excellent and gave us a nice table.

Leisure Partner

10/10

Exceptional

27 Oct 2024

boris

Very nice

Business_and_leisure

8/10

Excellent

03 Sep 2024

Corey

Great location and wonderfully hospitable staff that were very obliging. Particularly enjoyed the buffet breakfast which was exceptional. Sadly a few things didn't meet expectations: very poor wifi signal that regularly dropped out across multiple devices in multiple places in the hotel. The gym equipment was very limited and what was available was broken. Our rooms air conditioner was broken which meant we needed to move rooms. The staff were very good about this.

Leisure Self

10/10

Exceptional

19 Aug 2024

Rhys

Recently stayed here as a birthday treat for my partner and had such an amazing experience! A huge shoutout to Clara for her personal touches and for making the experience so special. You were amazing. The hospitality, friendliness and attentiveness went above and beyond. I would highly recommend staying and look forward to coming back for business and personal in the future. Thank you!!

Leisure Partner

10/10

Exceptional

11 Aug 2024

Bijan

Front desk staff was very welcoming and nice. The room was comfortable and clean.

Leisure Partner

8/10

Excellent

27 Jul 2024

Aboubakar

Nice i really appreciate it

Partner

8/10

Excellent

15 Jul 2024

Jonathan

Hotel was perfectly fine. It was built in the 2000s and it's style was starting to show it's age a little bit. The staff was nice and the location is nice enough.

Business

10/10

Exceptional

19 May 2024

Nathan

Very nice

Leisure Self

10/10

Exceptional

04 May 2024

jackie

was good

Leisure Friends

10/10

Exceptional

15 Mar 2024

Edward

Wonderful hotel. Our room was great and staff very helpful. We really felt at home there. Great location

Leisure Partner

10/10

Exceptional

14 Feb 2024

james

I could easily become habituated to the quality service your staff provide.

Business

10/10

Exceptional

20 Oct 2023

Mohammad

Staff were excellent, hotel is amazing, close ish to almost everything. It's mostly close to EU institutions though so you would have to walk a bit (30 mins) to get somewhere where you can do sightseeing and get good food. So really depends on what you are there for.

Business Self

8/10

Excellent

19 Sep 2023

Sergei

Great location, quite, super access to so much in the city. Fantastic facilities, our junior suite was impeccable. Generally, very good service, especially at the bar and the restaurant; the valet was not up to par, the attitude has no place in hospitality.

Leisure Partner

8/10

Excellent

10 Sep 2023

Kim

Felt tucked away in a neighborhood versus in busy in the middle of everything.

Room was hot and difficult to regulate temperature especially when sleeping.

Leisure Partner

8/10

Excellent

29 Aug 2023

Chus

It was too far from the center
Very nice and quiet

10/10

Exceptional

28 Aug 2023

ROGELIO

About 20minutes walk to city center crossing a nice park and many foods choices around the hotel. Clean hotel and room, will stay again. All staff very nice and approachable.

Leisure Self

2/10

Poor

28 Aug 2023

Maria

For a five star hotel the amenities provided were very poor

10/10

Exceptional

18 Aug 2023

mojgan

Very nice

10/10

Exceptional

26 Jul 2023

Rene

Perfect hotel, nice rooftop bar as well.

Business Self

10/10

Exceptional

28 Jun 2023

Martin

Great location, staff was amazingly friendly and the room was quite and extremely well appointed and clean.

10/10

Exceptional

14 Jun 2023

Narvik

Nice location clean hotel

Leisure Partner

10/10

Exceptional

24 Mar 2023

castro

Great

Business_and_leisure Self

8/10

Excellent

30 Nov 2022

Cheryl

Room service messed up my orders several times.

Leisure Friends

10/10

Exceptional

06 Oct 2022

Christina

It was a beautiful hotel with great staff. Everyone was nice and helpful. The breakfast was very good. The hotel was clean and in a great location.

Leisure Friends

10/10

Exceptional

10 Aug 2022

Fadi

Nice and clean hotel even though it allows pets

Leisure Family

10/10

Exceptional

02 Aug 2022

Cheryl

Wonderful.

8/10

Excellent

25 Jul 2022

Valentina

Excellent position, boring restaurants, and they tried to charge us 66 Euros for two breakfasts we did not have.
Housekeeping kept forgetting many of their tasks when servicing the room which is unexpected for a hotel in a big chain like Sofitel.

Leisure Partner

10/10

Exceptional

15 Jul 2022

James

Excellent stay

Leisure Family

8/10

Excellent

05 Jul 2022

Ryan

Great hotel but fix the hot water

This hotel was amazing however when we woke up to leave in the morning we could not get consistent hot water from our shower

Partner

10/10

Exceptional

01 May 2022

Angel

Very clean

Leisure Family

10/10

Exceptional

25 Apr 2022

Mariestella

There isn't another 5 star hotel in Brussels, which is kind of weird for a capital city. Even without the motivation of competition, the Sofitel does its best to maintain a high standard.

Friends_and_family Family

10/10

Exceptional

10 Apr 2022

Constance

Walking distance to the city center, a range of dining options on the square, staff were friendly, and the hotel is well appointed. Lovely local market in the square on Sunday. And it was very quiet.

Leisure Family

4/10

Poor

16 Nov 2021

Daniel

Our room reeked of mildew when we walked it. The translucent wall separating the shower from the bedroom was lined with black mold on the lower right corner. The room has seen some wear if you look a little closlely. Room 717. Didn't sleep all night on the mattress.

Leisure Partner

10/10

Exceptional

26 Aug 2021

Vern

Fantastic location on the piazza! Very easy to get to from the airport on the train. ( Schummer stop. )
Perfectly maintained and beautiful hotel.
Central to the park and other major attractions.

Leisure Family

10/10

Exceptional

14 Jul 2021

Azadeh

All you might want in a business trip

This hotel is best located of you are in Brussels for work. It gives you perfect access to business districts and also to lots of restaurants and bars. The hotel itself is super clean and comfortable, with a great tram of staff. They do all they can to make your stay as awesome as possible. In my last stay, they helped me get my covid test the night before my flight by reserving it, getting me the car and making sure everything is in order for me not to miss my flight due to forgetting the need for a covid test. Also, don’t forget trying their amazing massage / Spa and restaurant.

Business

10/10

Exceptional

16 Aug 2020

Verified traveler

such a beautiful hotel!!! very clean very modern and pet friendly! my husky was very comfy and it is in the perfect spot. walk out the front door and there is so much to do

10/10

Exceptional

27 Jan 2020

Bob

A happening bar with excellent bartenders. A very attractive hotel in a good location.

Leisure Partner

10/10

Exceptional

10 Jan 2020

Pascal

Great hotel in European quarter

Great place, confort, location, service.

Self

10/10

Exceptional

04 Jan 2020

Historian54

liked the location it was near to all the things I wanted to see and close to a Metro/Train station

Leisure Self

10/10

Exceptional

26 Dec 2019

Adriana

Best hotel!

The best hotel I’ve stayed in a while. Really nice place, but overall the people were amazing!!

Partner

10/10

Exceptional

25 Nov 2019

Verified traveler

The hotel provided great service and the staff were very nice

Leisure Family

10/10

Exceptional

15 Oct 2019

Philip

Great hotel, perfect location and good price

Business

10/10

Exceptional

10 Sep 2019

Frankie

Front desk staff very helpful. But when they run off a ticket for a guest they may wish to note that there are 2 airports in Brussels. I thought there was only 1 and almost missed my plane and had to take a very expensive cab to Charlebois.

Leisure Friends

2/10

Poor

03 Sep 2019

sudhasastry

i stayed in this hotel from 31st of August to 3rd of September. Just checked out. First they give me room number 609. went into the room and found a cockroach right on the bed. went down they assigned me room no. 508. settled in and wanted to take a shower and go out, the cold water part of the shower does not work. Scalding water comes out the shower. Had to go out so just wiped myself with wet towel and left. Next morning I called the front desk and they sent somebody in to check. I was informed that nothing can be done today as it was sunday. they let me use room 510 for shower which was a connecting room. i take a shower and go out the manger or the person who came in tells me it will get fixed on monday. monday morning I take a shower in 510 and leave and I come back took a shower in 510. On 3rd morning i get up and tried to take a shower since I was checking out. thought the shower is fixed but it is not. I was not atleast informed about this. I stand under the shower and literally get burnt. call the front desk to ask if i can take shower in 510, was told it has been assigned. had to do with wiping my self down again. come down to check out they simply want to collect all their dues with just a sorry.
i stayed in here for 3 days moved once, took shower in other room, no shower on the last day the manager is not even there to deal with this issue. I want expedia to look into this and refund my hotel charges. had a miserable time at the hotel. t]

Leisure

8/10

Excellent

21 Aug 2019

Verified traveler

Service was good, they did room service several times in a day and left chocolate and tea for the evening as well. They also provided umbrellas for our use during rainy days. Overall service was great.

Room service was so so though

Leisure Family_with_children

10/10

Exceptional

19 Aug 2019

Verified traveler

We had nice time.

The service was great ,breakfast was a great variety and fresh👌 friendly employee .
Will stay there again

Family

10/10

Exceptional

11 Aug 2019

Verified traveler

Very quiet but just a short walk from the metro. Plenty of eateries in the square.
Lovely too.

Leisure Partner

10/10

Exceptional

03 Aug 2019

Verified traveler

Lovely soft beds & pillows, very comfortable. Hammam next to the fitness suite was a bonus treat too.

Leisure Friends

10/10

Exceptional

03 Jun 2019

Verified traveler

Nice places, very good restaurant. Good size room, chocolate every evening

Leisure Partner

10/10

Exceptional

20 Apr 2019

Matar

The hotel is clean and nice

Friends

10/10

Exceptional

19 Apr 2019

Paul

An exceptional experience...

I spent 3 says at the Sofitel Brussels while on business from Canada, and I must say that as a seasoned traveler, it was an exceptional experience. The hotel personnel, at all levels, were kind and informative. The breakfast was delicious (the coffee excellent). My room looked onto the square in front of the hotel, helping me capture the culture of this cute Brussels neighbourhood. Moreover, it was a short distance to some of Brussels amazing parks for someone who likes to run. Highly recommended.

8/10

Excellent

28 Jan 2019

Verified traveler

Nice hotel.

Beds are to die for however there was a stain on the bedding and housekeeping still didn’t change it upon cleaning the room. Loverly hotel but very expensive for food and beverages there so we didn’t even bother trying it. Location is good, was a shame there was a lot of road works outside the hotel but that can’t be helped by the hotel. Overall nice hotel, would stay again for a city break.

Partner

6/10

Pleasant

05 Jan 2019

Fabio

The propriety is under construction but no information about it was provided at reservation. The staff is ireegular and most of them are underprepared in reception desk and housekeeping. The propriett is far from everything and 4 blocks from subway.

Leisure Partner

8/10

Excellent

15 Dec 2018

Badar

Hidden gem!

Location is good for going to parks and the EU parliament. There’s a small square where you can have some good French fries.
Hotel staff are very friendly and helpful.

Friends

10/10

Exceptional

13 Nov 2018

Verified traveler

excellent hotel

10/10

Exceptional

04 Nov 2018

J

Nice hotel, great hammam, Neuhaus chocolates on the bed every day

6/10

Pleasant

03 Nov 2018

Joan

Arrived very tired and late at hotel in Brussels ( baggage handlers strike) as our flight was diverted to Amsterdam. Then bus journey to Brussels. Ordered room service. Staff on phone very rude and abrupt. That’s all we needed after a very long journey

8/10

Excellent

29 Oct 2018

Mj

I prefer the other Brussels Sofitel, but this is a good enough option close to the European quarter.

10/10

Exceptional

07 Oct 2018

Mark

A beautiful Brussels hotel

It was a little far from the heart of the action in Brussels but the hotel was lovely and we really enjoyed our stay! Thank you!

Partner

10/10

Exceptional

31 Aug 2018

Susan

Perfect location on Place Jourdan while visiting family. Easy walk to the metro and close proximity to beautiful Parc Leopold. While Place Jourdan is under reconstruction, the shops and cafes are open and busy. The hotel is beautifully appointed and the staff extremely friendly and helpful.

Family

10/10

Exceptional

24 Aug 2018

Verified traveler

Great hotel

Great hotel in a lovely area in Brussels and only 20 minutes walk to the city centre. Highly recommend.