Name: Mercure Townsville
Address: 166 Woolcock St, 166, Townsville, 4812, AU

10/10

Exceptional

19 Jul 2026

Scott

Very nice rooms and great food as well .very relaxing and the staff were fabulous.i enjoyed my stay so much and will stay their again on my next visit to Townsville
.close to shops as well.

Friends

6/10

Pleasant

19 Jul 2026

Stian

Great staff, got early check-in and good breakfast, but to be fair, the room is closer to a motel room than a 4 star hotel. Very dim room with carpets, and you really don't want to spend more time in the room than strictly needed

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Nanette

The staff were very pleasant, however the property is a little difficult to negotiate your way around. I arrived at 9.20pm and was given a map to find my room. I took a wrong turn and ended up lost as there is very poor lighting, I had to ring reception and someone came and found me and took me to my room.
The rooms are very basic for the price, no phones in rooms and the furniture is quite dated, the bed however was very comfortable.

Self

10/10

Exceptional

17 Jul 2026

David

Out of town but has everything for staying for an evening drink and dinner. Great staff. Superb buffet breakfast 😋

Family

10/10

Exceptional

15 Jul 2026

Chris

I had a pleasant stay the laundry was good to have and I enjoyed the bar and service while I was there.

Self

8/10

Excellent

12 Jul 2026

Neda

I really like the stay in the hotel, in my opinion the pool was smaller.
The best thing for me was that there is a coffee machine in the room and every day they fill out the coffees.
The breakfast was very good as well.
Totally, I recommend this hotel.

Self

6/10

Pleasant

12 Jul 2026

Grace

I like the beds but I don't like the old carpet

8/10

Excellent

06 Jul 2026

Rachael

Rooms can be a little unkept. Our hotel door looked like it had been to hell and back.
Internally the room was fine, not super luxurious but perfectly fine. Beds comfy and nice view of the lake.
The main standout features of this hotel for us are the pool and the breakfast.
Location, rooms, facilities and service do not reflect the high price we paid ($1,200 for 4 nights).
No other major complaints and if the price was better we would stay again.

Family_with_children

10/10

Exceptional

04 Jul 2026

Tammy

Free breakfast buffet very delicious 😋 and clean rooms with microwave and cups an bowls love the atmosphere was perfect for our big family has everything we needed 😀 will be coming back in future 😀 bestest one so far.

Family_with_children

6/10

Pleasant

03 Jul 2026

Jessica

Reception staff 10/10. Room was small and mismatched. Bed was not comfortable. Pool area was lovely

Family_with_children

2/10

Poor

27 Jun 2026

Emma

Unaware that an event had sold out literally every single room in the city of Townsville, I had to pay $1000 for the night. Now I understand supply and demand but it was simply unethical to charge anybody for such a terribly maintained room. The bed was missing a leg which made it tip up and wobble constantly (impossible for previous cleaners not to notice so no excuse for it to be like that) a toilet that whistled the entire night as it leaked faster than the cistern could fill. Had to manually fill the cistern with cups of water from the sink to be able to flush. When I checked in the staff were quite pleasant but repeated several times that this was literally their last room so once I discovered these problems I knew there was no point complaining because there would be nothing they could do. I would have slept in my car but had my child with me so accepted that $1000 was the price I had to pay for his safety. Honestly, I wouldn’t pay even $100 to stay there and if I knew what it was like first I probably would have chosen to sleep in my car with my child after all. Extremely disappointed.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Vanessa

Help staff, convenient location

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Glen

3rd time i have stayed here, whilst passing through Townsville

8/10

Excellent

16 Jun 2026

Susane

This venue is currently undergoing renovations and so to get to our room we had to navigate around various painting paraphernalia. However, once at the room we couldn't have been happier. It was super clean, modern and well appointed. The bed was perfect. Highly recommended, and it will only get better once the renovations are completed.

Partner

6/10

Pleasant

06 Jun 2026

Helen

Not enough lighting around the grounds to get to room

Self

10/10

Exceptional

02 Jun 2026

Cicely

Great room and location for quick overnight stay.

Family_with_children

10/10

Exceptional

30 May 2026

Margaret

Everthing was perfect and will definitely stay again .

Friends

10/10

Exceptional

11 May 2026

Colin

.

Self

8/10

Excellent

21 Apr 2026

Carol

It was nice

Partner

10/10

Exceptional

22 Feb 2026

steve

Everything

Self

6/10

Pleasant

21 Feb 2026

Hong Kiang

Friendly staff. However, rooms are outdated and carpet felt like something sticky was left on it. The place is rather tired.

8/10

Excellent

07 Jan 2026

Alison

Room very clean, staff in the bar were extremely efficient and helpful.

Leisure Family

10/10

Exceptional

04 Jan 2026

Kevin

I had an awesome stay at the Mercure Hotel in Townsville! From the moment I arrived, everything felt welcoming and well-organised. The staff were friendly, professional, and genuinely happy to help, which made the experience even better.

The rooms were clean, spacious, and very comfortable—perfect for relaxing after a long day. I especially enjoyed the peaceful atmosphere and the well-maintained facilities. The pool area is a great bonus, ideal for unwinding, and the overall layout of the hotel feels calm and resort-like.

The location is also super convenient, with easy access to Townsville city and surrounding areas. Whether you’re staying for work, leisure, or a short getaway, the Mercure really delivers on comfort and quality.

Overall, an excellent experience—definitely a place I’d recommend and happily stay at again! ⭐⭐⭐⭐⭐

Leisure Partner

6/10

Pleasant

04 Dec 2025

Sue

Room was okay condition, needed a good clean. No hot water for 2 days but weather was hot so cold showers didn’t really hurt us. Shower mixer/tap was broken, TV remote wouldn’t work (needed new batteries), aircon had an annoying slight noise. Rooms could do with an upgrade.
Brought $25 buffet breakfast deal for entire stay but had to tell staff every morning as there was no communication between reception and restaurant in which we had to wait for confirmation. Overall the resort style gardens were nice, restaurant staff were lovely.

Leisure Family

8/10

Excellent

30 Nov 2025

Stuart JL

Not a palace but comfortable. Rooms let the hotel down for us, bath leaked, ants on the walls, furniture dated. All very liveable if you’re not fussy but it did let down the hotel. Bed however were clean and comfy.
Breakfast and restaurant was good.
Pool and surrounds well maintained.
Overall we would stay again but bedrooms really could do with some TLC.

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Donald Patrick

Staff at reception was super excellent and helpful.

Business Self

8/10

Excellent

11 Nov 2025

Luke

The air conditioner wasn't as good as I thought it would be and the back door to the back patio was stuck, other than those two things it was a pleasant stay at Mercure.

Self

10/10

Exceptional

28 Oct 2025

Glenis

Clean room with friendly obliging staff. Great spot

Business Self

8/10

Excellent

11 Oct 2025

Vinodh

Parking was good

Leisure Family

10/10

Exceptional

23 Aug 2025

RICARDO

We love our stay here.

Leisure

6/10

Pleasant

09 Jul 2025

Mark

Very spread out, more like a resort.

Stairs to most rooms, toilet seat was yellow and very very old, made the whole bathroom seem dated.

The whole place needs a full renovation, will definitely be going back to Palmer Street precinct and only use the Mercure as a last resort and I am an ALL Gold member.

Business Self

2/10

Poor

07 Jul 2025

Amanda

This property was advertised with photos of well appointed bathrooms. However in reality the showe0r was in an old style bath tub, not friendly to mature guests.
Our room was on the second floor with only wooden stair access, not made clear in any photos or advertisement.
The housekeeping staff were engaging & friendly but the reception staff gave no acknowledgement when guests pass reception desk either entering or departing premises unless directly approached.
I felt that good money was paid for substandard accommodation. It was very disappointing.

Leisure Family

8/10

Excellent

24 May 2025

Michael

Overnight in Townsville.

Everything it needed to be for our stay.

Partner

10/10

Exceptional

04 May 2025

Jenny

It is lovely at the Mercure. Safe and friendly.

Leisure Partner

8/10

Excellent

13 Apr 2025

Stephen

Great rooms ,comfortable , close to park and shops
Just a great atmosphere to the motel
Welcoming staff .

Leisure Partner

8/10

Excellent

18 Mar 2025

Sandra

Easy checkin, beautiful view from the balcony. Only complaint was the weather.

Business_and_leisure Family

8/10

Excellent

11 Mar 2025

Paul

Nice spot but too far from car park

10/10

Exceptional

28 Feb 2025

Douglas

Lovely room clean and tidy and great food i had a very pleasant stay and felt very safe there

Business_and_leisure Family

10/10

Exceptional

22 Feb 2025

James

Good spot

Leisure Self

10/10

Exceptional

29 Jan 2025

Angela

The pool needs more shade area over the water.

10/10

Exceptional

29 Jan 2025

Andrew

Awesome thank you

Leisure Self

10/10

Exceptional

29 Jan 2025

Andrew

Awesome thank you

Leisure Self

10/10

Exceptional

24 Jan 2025

Kingsly

Excellent venue clean tidy beautiful gardens and pool area
Bar and restaurant very good
Desk staff professional, helpful and cheerful

Business Friends

6/10

Pleasant

20 Jan 2025

Jason

I would stay here every trip if only it was more affordable for families. Can get much more for much less in the area.

Leisure Family

8/10

Excellent

19 Jan 2025

MARION

It was a delightful place to stay. Very friendly and helpful and such a relaxing environment.

Leisure Friends

10/10

Exceptional

12 Jan 2025

Vera

So conveniently located

Business_and_leisure Self

2/10

Poor

08 Jan 2025

Shahab

Our room had a carpet that had not been cleaned in ages, would not want to step on with bare feet. Room is in bad need of a paint. Dirty walls and rusty doors.
Worst “hotel” stay. I will be asking for a refund.

Leisure Partner

6/10

Pleasant

06 Jan 2025

David

the aircon filter were super dusty, old property, dirty shower.... very poor standard

8/10

Excellent

06 Jan 2025

Gregory

.

Leisure Partner

6/10

Pleasant

04 Jan 2025

Sunny

Staff is pleasant and helpful. Onsite swimming pool, bar and restaurant are great. However all of the above are let down by the old rooms. This property needs to upgrade all guest rooms. If you are someone not concerned about the condition of the room then this property is for you.

Leisure Family_with_children

8/10

Excellent

29 Dec 2024

Dora

Convenient to the event I was attending.

Business_and_leisure

10/10

Exceptional

28 Dec 2024

Wayne

Friendly staff, excellent food at the restaurant

Business Self

8/10

Excellent

17 Dec 2024

Yonell

Good location

Business

8/10

Excellent

16 Dec 2024

Jasmin

The hotel is certainly outdated but the staff, service, facilities and grounds more than make up for it. It's quiet, close to everything. The food is wonderful as is the wine. A family friendly hotel - I love staying here when I'm up in Townsville for my dental check ups :)

10/10

Exceptional

16 Dec 2024

Robyn

the staff were particularly kind and went out of their way to meet requests. shout out Ali on front desk Excellent service.

10/10

Exceptional

03 Dec 2024

Gabriela

The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived. The room was spacious, clean, and well-equipped with all the amenities I needed. The location was perfect, with easy access to the airport. Overall, a fantastic experience, and I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Business Self

10/10

Exceptional

23 Nov 2024

Laceey-rosee

Was a lovely please too stay 😇

Leisure

8/10

Excellent

03 Nov 2024

Michelle

Noisy air conditioner which impacted sleeping otherwise good value for money

Leisure

8/10

Excellent

31 Oct 2024

Brian

First person to try the newly installed EV chargers. The Noodoe app worked fine and all seemed to function normally. Great to be able to charge your vehicle while you relax around the pool and bar area of this great place.

Business

10/10

Exceptional

31 Oct 2024

Joanne

Very helpful staff. Resort style layout made for a relaxed stay. Grounds well maintained.

10/10

Exceptional

20 Oct 2024

Sarah

.

Leisure Family_with_children

2/10

Poor

14 Oct 2024

Mary-Jane

Room was not very clean staff were rude

Business_and_leisure Partner

10/10

Exceptional

13 Oct 2024

Zoey

Great stay enjoyed every bit of the stay . Thank you

Leisure Partner

8/10

Excellent

07 Oct 2024

Kim

.

6/10

Pleasant

06 Oct 2024

Verified traveler

We enjoyed our stay at the mecure.
Very close to Shopping Centre & Food.
Our room itself was nice, but very small and squished for 3 people.
The bathroom definitely needs a lot of attention.
Loved the wildlife at night.
Daughter loved the kids pool, was like a warm bath!
Buffet breakfast was awesome, we thoroughly enjoyed it.
Daughter loved the pancake machine!
Dinner was great, just a bit on the slow side.

Leisure Family_with_children

10/10

Exceptional

06 Oct 2024

Justine

Super quiet with a resort style feel to the place.

Leisure Partner

8/10

Excellent

30 Sep 2024

Sue

Staff very helpful, close to takeaways. On site restaurant very over priced. Bathroom/ shower very small space.

Leisure Partner

10/10

Exceptional

26 Sep 2024

Pauline

The smell of the room upon entry

Business_and_leisure Family

10/10

Exceptional

24 Sep 2024

Steph

Family friendly and quiet

Leisure Family

10/10

Exceptional

09 Sep 2024

Matheus

.

10/10

Exceptional

31 Aug 2024

Ken

So clean

Business_and_leisure Partner

8/10

Excellent

29 Jul 2024

Greg

The staff were very welcoming and friendly. The bathroom was a bit worn in places

Business

10/10

Exceptional

27 Jul 2024

Gareth

We used the swimming pool and were the only ones in it! The buffet breakfast had a great selection and was great value for money. The only downside was the the breakfast items, crockery and cutlery were scattered in illogical places and there was no flow to being able to collect what you wanted, particularly on first arrival. The hotel should consider how the breakfast items could be better laid out. And although the Mercure may be French owned, instead of Bon Maman jams alone, they should provide Aussie-made jam, marmalade and most importantly, Vegemite!!

Leisure Partner

10/10

Exceptional

24 Jul 2024

Andrew

The rooms are tired and dated. The surrounds and dining areas are great as are the staff.

Leisure Partner

6/10

Pleasant

23 Jul 2024

Sharon

Unfortunately the walls in my room felt paper thin and the people next door were really loud. It meant I had disrupted sleep and didnt feel entirely safe.

Business Self

8/10

Excellent

03 Jul 2024

Evette

Beautiful location friendly staff

Leisure Self

10/10

Exceptional

25 Jun 2024

Laura

The Mercure Townsville is a lovely family-friendly hotel. We were upgraded to a larger room, which was extremely comfortable and great for our short stay. The room was quiet and provided all amenities; tea, coffee and toiletries. The room was clean and beds comfotable. My daughter and I enjoyed dinner at the Celsius restaurant. Food was fresh and quick to order. Staff were friendly providing great customer service. We also enjoyed the breakfast buffet which had a wide variety of cold and hot dishes to choose from. Parking was ample and safe. A close drive into Townsville to see the sights, only about 5-10 minutes. I recommend The Mercure Townsville as a great family friendly hotel.

Leisure Family

6/10

Pleasant

19 Jun 2024

Lee

The property was clean and tidy and the staff where amazing but the rooms are very dated and air conditioning did not work properly on the room we where in very over priced

Leisure Family

8/10

Excellent

16 Jun 2024

Laurie

Overall the stay was good, good, comfy room, both Ash in the restaurant & Jimmy at Reception are an asset to this place, both very friendly & accommodating, only problem was that we were put in a room that had an adjoining door & there was a young family in it & the baby woke up screaming in the middle of the night both nights & they took a long time to settle the child, i will be making sure that when i book this again to make sure that i am not in an adjoining room.

Leisure Friends

6/10

Pleasant

10 Jun 2024

Holly

Hot water wasnt very hot on lower pressure but when on higher pressure it started flooding the bathroom. Food was hit and miss room service I ordered was excellent yet the wedding I attended the food was cold very dry and not enjoyable. The hanging space wasn't long enough for a suit that had been dry-cleaned. The bed
was comfortable and other facilities was perfect for our 2 night stay. I wouldn't recommend it for a wedding venue but a good option for business people or those travelling l.

Leisure Partner

10/10

Exceptional

10 Jun 2024

Kerrie

Excellent resort, recommend booking a bungalow. Flawless customer service and great staff and excellent food

Leisure Family

8/10

Excellent

12 May 2024

Toni

Overall was a pleasant stay

Leisure Family_with_children

8/10

Excellent

05 May 2024

Carol

Very spread out, room good . Could be cleaner, old carpet. Pathways to rooms grubby.

Leisure Family

10/10

Exceptional

22 Apr 2024

Kingsly

Safe quiet excellent service and super friendly staff
Grounds, pool and restaurant all presented in immaculate condition

Business Self

6/10

Pleasant

16 Apr 2024

Timothy

A lovely but neglected property. The room had a damp and moldy smell. And it was a bit dated. But the location and gardens of the hotel are amazing. They make up for most anything. We had a lovely afternoon outside for an early dinner, before our early morning departure from the airport nearby.

Leisure Partner

8/10

Excellent

28 Mar 2024

Mark

Well laid out

10/10

Exceptional

28 Mar 2024

Suzy

Close to Castletown. Bungalows were perfect!

Leisure Friends

6/10

Pleasant

25 Mar 2024

Sharon

The property was quite dated and for the price I was disappointed with the room. A lot of rust and damage from humidity, it just looked tired and had water stains down the walls. As we were on the second floor the verandah looked very worn in some areas. The milk provided in the room was off(curdled). The TV had big white dots on the screen.The outside surrounds and pool were lovely. The staff across the whole facility provided a great service, they were all courteous, helpful and very friendly.. The meals were very nice, though the bar prices a little steep.I had tossed up staying two nights but so glad I did not.

Leisure Partner

10/10

Exceptional

24 Mar 2024

Sandra

i loved it here -the staff were sensational I had some trouble downtown and Deb the night receptionist went above and beyond to help me -thank you all

Leisure Partner

8/10

Excellent

24 Mar 2024

Loxton

Nothing fancy but very comfy and affordable. My standard airport hotel stop.

Business_and_leisure Self

4/10

Poor

24 Mar 2024

Elke

Very aged and tired rooms. For the cost I was expecting 5 star and it was very more a 3 star.

Leisure Family

10/10

Exceptional

13 Mar 2024

Stuart

The pool,dining and staff were excellent, some of the lawns and gardens needed attention

Leisure Partner

10/10

Exceptional

02 Mar 2024

Kingsly

Excellent gardens, quiet and friendly staff

Business Self

8/10

Excellent

25 Feb 2024

Andrina

The staff here tried very hard to provide quality service. The bar/restaurant was pretty good and the pool looked nice. The place was a bit run down though, and the noise from adjacent rooms was a bit much. I probably would not stay here again, but it would probably suit some people well.

Business Family

10/10

Exceptional

26 Jan 2024

Verified traveler

Excellent Service

Fantastic Customer service!

Business

10/10

Exceptional

05 Jan 2024

Tracy

Check-in was quick and friendly.
My room was clean and perfect for what I needed,
Buffet breakfast was fantastic.
Nice and close to shops.

Leisure Self

10/10

Exceptional

26 Dec 2023

Cathy

Clean, comfortable, safe and convenient.

Leisure Self

10/10

Exceptional

17 Dec 2023

Gregory

The staff was very helpful. Would stay there again

Leisure Self

6/10

Pleasant

03 Dec 2023

Mark

Motel-like experience

Had more of a motel feel than what I expect from a Mercure. Hard to find the entrance but staff were very nice there. The restaurant was fairly so-so.
However they had two parties that night we were there with doofdoof music audible in our room despite being far away from it. Not awful but not that great either

Friends_and_family Family

2/10

Poor

12 Nov 2023

Verity

Air con didn’t work, no gym facilities (which was an essential criteria when booking), and nobody interested in doing anything about it. Wish we’d checked in earlier so we had time to find an alternative.

Business Friends