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The Robert Towns

Townsville - QLD · Australia

261 Stanley St., 261View location

7.6/10Very good818 Reviews
Cleanliness7.6/107.6
Service8.0/108.0
Comfort8.0/108.0
Condition7.0/107.0
Location8.2/108.2
Neighborhood8.0/108.0
Value7.6/107.6
Amenities6.6/106.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Robert Towns

Stay and enjoy a range of well-appointed rooms ideal for the business and leisure traveller alike. Centrally located between Townsville's CBD and The Strand. The hotel has a licensed restaurant and bar, guest laundry, outdoor swimming pool, Conference room and gymnasium.

Castle Hill walking and running tracks are adjacent to the property.

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With a stay at The Robert Towns, you'll be centrally located in Townsville, a short 8-minute walk from Castle Hill and 12 minutes by foot from The Strand Beach. This family-friendly hotel is 0.6 mi (0.9 km) from Queens Gardens and 1.1 mi (1.7 km) from Museum of Tropical Queensland.

Make yourself at home in one of the 47 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and electric kettles.

Featured amenities include express check-out, luggage storage, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 9:30 AM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No elevators Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 40 Pet max weight (per pet) in lb is 88 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cash deposit: AUD 100 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 9:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. The listed credit card fee applies to American Express transactions. The transaction fee is 1.9% for other credit cards and international debit cards.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: AUD 1 per accommodation, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Catholic Diocese of Townsville 0.1 km / 0.1 mi
Castle Hill 0.6 km / 0.4 mi
Perc Tucker Regional Gallery 0.8 km / 0.5 mi
Cotters Market 0.8 km / 0.5 mi
The Strand Beach 1 km / 0.6 mi
Strand Waterpark 1.2 km / 0.8 mi
Queens Gardens 1.3 km / 0.8 mi
Museum of Tropical Queensland 1.4 km / 0.8 mi
Maritime Museum of Townsville 1.4 km / 0.9 mi
Cultural Centre Townsville 1.4 km / 0.9 mi
ReefHQ 1.5 km / 0.9 mi
Townsville Sports Reserve 1.5 km / 1 mi
Strand Park 1.7 km / 1 mi
Queensland Country Bank Stadium 1.7 km / 1.1 mi
Magnetic Island Ferry Terminal 1.8 km / 1.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Bus/Train station
  • Airport
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
Show 23 more facilities & services
  • Laundry service
  • Launderette
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift accessExtra charge
  • Terrace
  • Gym
  • Luggage roomExtra charge
  • Dining area
  • BBQ facilities
  • Grill/BBQ
  • Electric kettle
  • Towels and bed linenExtra charge
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 1
  • Sun loungers
  • TV lounge
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT QUEEN SIZE BEDAPARTMENT • QUEEN SIZE BEDAPT.QN

    Photos are not available for this room type.

    The Robert Towns

    APARTMENT QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 30 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable2 photos

    The Robert Towns

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Shower: 1
    • Bathroom: 1
    • Hairdryer
    • TV
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOM • 50 m²APT.B1-1
    APARTMENT ONE BEDROOMPhoto unavailable3 photos

    The Robert Towns

    APARTMENT ONE BEDROOM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width, Sofa bed, Single bed 80-130 width
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-1

    Room amenities

    • Hairdryer
    • TV
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Bathroom: 1
    • Shower: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 30 m²TWN.ST-1
    TWIN STANDARDPhoto unavailable2 photos

    The Robert Towns

    TWIN STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Room amenities

    • Alarm clock
    • Wi-fi
    • Individually adjustable air conditioning
    • Ironing set
    • TV
    • Hairdryer
    • Shower: 1
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 30 m²TWN.DX-1
    TWIN DELUXEPhoto unavailable2 photos

    The Robert Towns

    TWIN DELUXE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-1

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 30 m²TWN.ST-2
    TWIN STANDARDPhoto unavailable2 photos

    The Robert Towns

    TWIN STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Room amenities

    • Ironing set
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Individually adjustable air conditioning
    • Wi-fi
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    The Robert Towns

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    The Robert Towns

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    The Robert Towns

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    The Robert Towns

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX

    Photos are not available for this room type.

    The Robert Towns

    Room DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    The Robert Towns

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    The Robert Towns

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    The Robert Towns

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    The Robert Towns

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 30 m²FAM.ST-1
    FAMILY ROOM STANDARDPhoto unavailable3 photos

    The Robert Towns

    FAMILY ROOM STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Room amenities

    • Individually adjustable air conditioning
    • Shower: 1
    • Bathroom: 1
    • TV
    • Hairdryer
    • Ironing set
    • Wi-fi
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    The Robert Towns

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 30 m²DBL.DX-1
    DOUBLE DELUXEPhoto unavailable2 photos

    The Robert Towns

    DOUBLE DELUXE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Room amenities

    • Alarm clock
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXE TWO BEDSTRIPLE • DELUXE TWO BEDSTPL.2B-DX

    Photos are not available for this room type.

    The Robert Towns

    TRIPLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Robert Towns

7.6
Very good
818 Reviews
Cleanliness
7.6 /10
Service
8.0 /10
Comfort
8.0 /10
Condition
7.0 /10
Location
8.2 /10
Neighborhood
8.0 /10
Value
7.6 /10
Amenities
6.6 /10
100 reviews shown
10/10
Exceptional
02 Jul 2026
Orhan
Very comfortable and clean
Partner
10/10
Exceptional
09 Jun 2026
Robin
Good motel- very busy - reasonable location for cbd and the Strand
Partner
8/10
Excellent
24 May 2026
Debra
The room was very clean.
The staff on front desk were very nice and helpful.

Would have been good to have 2 chairs in the room. But other than that was overall pretty good.
Nice and handy to the footy stadium and cafes along the foreshore.
Partner
10/10
Exceptional
28 Apr 2026
Nancy
Very clean however tv doesn’t have multiple channels
Partner
10/10
Exceptional
30 Nov 2025
Christopher
Welcoming staff, clean room
Leisure Self
10/10
Exceptional
29 Nov 2025
Paul
Very nice, clean, spacious room. Very pleasant check-in process.
Leisure Self
10/10
Exceptional
08 Nov 2025
Kyaw
Nice location, clean, dog friendly
Friends_and_family Family
10/10
Exceptional
25 Oct 2025
Robert
easy walking distance to shops
NOT ENOUGH PARKING SPACES
8/10
Excellent
21 Oct 2025
Paul
Really clean and reasonable condition given age of property. Pool and bbq area is great. Parking was a bit difficult when all rooms booked. Staff were friendly especially Bree the cleaner.
Leisure Family
8/10
Excellent
05 Oct 2025
Thaiday
While there the pool was closed for a short period due to 'guest vandalism'.
The receptionist at the time was very accommodating as I'd planned to return in the not too distant future. No issue with rebooking !!
Business_and_leisure Self
10/10
Exceptional
04 Oct 2025
Annette
Room very clean with comfy bed and great shower so many positives, but my room was nothing like on the website. Very old. The QR scan on the mirror with motel details and breakfast orders didn’t work as I was wanting breakfast which had been advertised as available but unfortunately wasn’t. Very limited parking available. Overall for my brief stay it was good value for money very clean good shower an an aircon that works
Leisure Self
8/10
Excellent
30 Sep 2025
Callum
Close to both Flinders Street and walkable to The Strand. Staff were very friendly and helpful when needed things done. Room was spacious but is looking a bit run down.
Leisure Self
10/10
Exceptional
26 Sep 2025
Reece
Exactly what we required, a clean room, a swimming pool to cool down, good location and easy walking distance to transport.
6/10
Pleasant
25 Sep 2025
peter and Jill
Rooms in great need of attention. Very basic.
Leisure Partner
8/10
Excellent
24 Sep 2025
Neecia
The room was okay for the price point, the pool is lovely and has a great view.
Don't forget they are un-manned after 6pm.
Reception held onto our bags while we walked around Townville.
All staff I meet including the room cleaner, maintenance gentlemen and reception staff were lovley.
Friends_and_family Family
6/10
Pleasant
20 Sep 2025
Gerd
very clean but tired needs upgrading in metal surfaces [surface rust in shower ,fridge microwave bathroom door water damaged hooks broken]
Business Partner
10/10
Exceptional
14 Sep 2025
Deborah
Bed was soooo comfortable and staff were really nice
Leisure Friends
8/10
Excellent
31 Aug 2025
Janelle
Lovely stay. Staff were awesome
Leisure Friends
8/10
Excellent
26 Aug 2025
Lorraine
Nice and quiet. The only thing was that it was on a hill and when we went down the hill we had to come back up. A little rough for us oldies
Leisure Friends
8/10
Excellent
19 Aug 2025
lynda
Close to town. Parking onsite. Clean.
Leisure Family
8/10
Excellent
12 Aug 2025
Rohan
Was good family room for quick stay.
6/10
Pleasant
30 Jul 2025
Devin
Was a bit dirty, the restaurant was closed and has been for years apparently. The paint was coming off the wall, curtains didn’t close all the way and let light in through the night. Not a great experience overall
Business Self
6/10
Pleasant
24 Jul 2025
Andrew
Not much to add
Leisure Self
8/10
Excellent
15 Jul 2025
Allison
Staff were very helpfull .
Business Partner
10/10
Exceptional
05 Jul 2025
Paul
Overall very good choice for a few days in Townsville. Clean motel style room and bathroom. Good wifi TV etc. Quiet apart from the odd Stone Curlew; but possibly a little noisy if there is a Cowboys game on the weekend. Woolworth’s a short walk away. 10 minutes to restaurants in South Townsville. Staff friendly and could not have been more helpful.
Business Partner
10/10
Exceptional
04 Jul 2025
Moira
It was close to all our needs.
Business Family
8/10
Excellent
03 Jul 2025
john
convenience to the city centre,
very nice place to stay.
Leisure Family
10/10
Exceptional
25 Jun 2025
Derek
Safe
4/10
Poor
12 Jun 2025
Kurt
I had a room next to the BBQ. People talking and noisy till late night. No internet in the room. The mattress was terrible, metal stick out on the side and all over. I called the after service, but no answer. Bad bad
Business_and_leisure Family
10/10
Exceptional
11 Jun 2025
Connor
Very welcoming, top service, lovely clean rooms
Business_and_leisure Self
10/10
Exceptional
05 Jun 2025
Jeremy
Convenient and comfortable always
Business
8/10
Excellent
01 Jun 2025
Simon
Staff were excellent, very helpful.
Business Self
8/10
Excellent
31 May 2025
annette
Nice hotel , walking distance to the stadium , the bed was not comfortable .
Leisure
10/10
Exceptional
29 May 2025
Mark
Check in was friendly, quick and efficient. I would highly recommend this hotel for a stay in Townsville. Central too.
Self
10/10
Exceptional
26 May 2025
Tanya
Very convenient for Cowboys games !
Friends
10/10
Exceptional
09 May 2025
Jane
Very comfortable
Leisure Partner
6/10
Pleasant
06 May 2025
Deborah
The room was very ordinary for the money definitely needed a refurbish and paint job
Leisure Partner
2/10
Poor
04 May 2025
Renee
Never again
Leisure Family_with_children
8/10
Excellent
28 Apr 2025
Sharon
Staff were extremely friendly and helpful. Went out of their way to be of assistance. Pool was absolutely magnificent.
Business_and_leisure Family_with_children
6/10
Pleasant
27 Apr 2025
Verified traveler

Average

The bathroom shower drain was blocked. Upon complaining they said we can't do anything about it as there is no body available. Upon requesting to change the room they mentioned they are fully booked out. And that's when they arranged someone to look at the drain. They were quick enough to fix it after this. however the overall condition of the room was pretty average. The bed wasn't comfortable and made noises, the bathroom door gave difficulty in closing. It felt lil unpleasant to stay in the room for 1 night.
Partner
8/10
Excellent
10 Apr 2025
Andrew
bb
Business Self
10/10
Exceptional
28 Mar 2025
Shannan
The hosts of this facility are wonderful. They are responsive and kind. The room we stayed in was well presented, hygenic, and very comfortable. We cant thank you enough. We'll definitely be back.
Leisure Pet
10/10
Exceptional
26 Mar 2025
Zoey
Great stay
8/10
Excellent
10 Jan 2025
Sertpornsiri
Not bad
10/10
Exceptional
26 Dec 2024
Husam
Excellent friendly customer service.
2/10
Poor
22 Dec 2024
Tze
Staying at this hotel was an utter nightmare. From the moment I walked in, I was greeted by a musty, unpleasant odor that screamed of neglect. The room was nothing like what they advertised—scam and false marketing at its best.
Leisure Family
8/10
Excellent
11 Dec 2024
Jeanette
Very clean and comfortable. Enjoyed the stay with our pet
Leisure Pet
10/10
Exceptional
05 Dec 2024
Adrian
The cleanliness of my room.
Business_and_leisure Friends
10/10
Exceptional
01 Dec 2024
Brooke
Easy access, large clean room, good location, great value
Business
8/10
Excellent
24 Nov 2024
Verified traveler
Easy check-in process, clean.
Only issues was the TV in our room 10 wouldn't work, otherwise no problems.
Friends_and_family Family
8/10
Excellent
06 Nov 2024
Sylvia
Overnight stay was all good.
10/10
Exceptional
19 Oct 2024
Kylie
Good value. Nice clean and walking distance to everywhere or get the bus with bus stop nearby.
Leisure Family
10/10
Exceptional
16 Oct 2024
Trevor
Ease of parking
Close to dining
Leisure Self
8/10
Excellent
05 Oct 2024
Rick
Well maintained
6/10
Pleasant
05 Oct 2024
maria
al good
Leisure Family
6/10
Pleasant
28 Sep 2024
Raoul
Sadly the bed springs were coming out the bed from the sides. Housekeeping missed bathroom items left behind
Partner
10/10
Exceptional
25 Sep 2024
Zoey
All good
Leisure
6/10
Pleasant
24 Sep 2024
Amanda
Ceiling was caving in in the main bedroom. Door was not sliding properly and in need of repair. Could not use laundry as there was only one machine and the laundry area was quite dirty.
Leisure Family_with_children
10/10
Exceptional
19 Sep 2024
Yvonne
The lady at reception was absolutely lovely and so helpful.

The view behind with the changing light colours was stunning .

Only thing that was not there was that I couldn’t see was cutlery
Leisure Self
8/10
Excellent
15 Sep 2024
Phillimon
The peaceful nature place and I didn't like the kitchen it was small.
10/10
Exceptional
09 Sep 2024
Lindsay
Jess was so friendly on check in, property was centrally located to everything.
Jess, we left a couple bottles and a chocolate in the fridge by mistake, hope you and your hubby enjoy them!!!
Leisure Partner
2/10
Poor
24 Aug 2024
Stacy
Do not stay at this place! It is a part-time hotel—the woman at the front desk used that term. The front desk is only open from 9:00 am to 6:00 pm. It is shut tight otherwise and sometimes more often. I returned at 5:20 pm yesterday and no one was there; reception was locked tight. I lost electricity twice when reception was closed. Had to call an off-time number. No clean towels unless you ask specially and no cleaning of the rooms. And there were tiny ants all over my kitchenette. I wanted to go somewhere at 8:00 am the day I checked out but had to wait until 9:00 am for someone to open reception so I could leave my luggage. Seriously?
Leisure Self
8/10
Excellent
17 Aug 2024
Rebekah
Everything was good, but is a 20min walk to the strand I thought it was only 10mins when I booked
Leisure Family
2/10
Poor
14 Aug 2024
Clayton
Looks modern and nice in pictures but place was run down , mould on the ceiling and generally not nice.
Business Self
2/10
Poor
01 Aug 2024
Nathan
Terrible acoustic separation between units and from the street. Hear everything from next door.
Leisure Self
6/10
Pleasant
19 Jul 2024
Anita
Facilities are clean, yet fairly old and the environment is noisy with vehicle and pedestrian movements. One of the windows was loose in its frame resulting in a lot of rattling noise during the night when the wind was blowing strongly. On a positive note, the process for late arrivals was communicated well on time and it was easy to obtain my key and find my room.
Business Self
10/10
Exceptional
02 Jul 2024
Rebecca
Very friendly and accomodating staff. Spacious rooms. Convenient location
10/10
Exceptional
12 Jun 2024
Sharon
Plenty of room inside, clean, close to centre of town and stadium
Leisure Family
8/10
Excellent
17 May 2024
Graham
Not a bad place to stay. very good service also i will like to thank Jes for her services.
8/10
Excellent
03 May 2024
Amber
Had read some bad reviews about this Motel however, it was a pleasant stay. Clean, had kitchen amenities, nicely kept grounds, friendly reception staff.
Leisure Family
8/10
Excellent
13 Apr 2024
Nathan
It was easy no fuss place to stay
Leisure Family
4/10
Poor
03 Apr 2024
rod
No it’s not worth it. The motel is a dump
Leisure Pet
4/10
Poor
02 Apr 2024
Ramona
We were willing to overlook the lack of cleanliness after we checked in. We knew that the hotel was older but cleaning shouldn’t be sacrificed. Lots of mould in shower that hadn’t been cleaned, vacuuming that wasn’t fully complete ( there was debris under bed from previous guests) and light covers were filthy. Sadly the aircon was very noisy which didn’t enable a great nights sleep (which we all desperately needed after travelling). We would not agree that this hotel is anywhere near a 4 star.
Leisure Family
6/10
Pleasant
27 Mar 2024
Glenn
A great little motel. My challenge is that they knew how many people were staying but only had half the blankets in the room. The staff were good when I dealt with them. I hope it was a slight hiccup in service
8/10
Excellent
24 Mar 2024
Tracey
The rooms are a bit dated and because we went to the pink concert it was way overpriced
Leisure Family
8/10
Excellent
21 Mar 2024
Dr Simon
Handy location and economical
Leisure Partner
6/10
Pleasant
15 Mar 2024
Jason
Room ok for quick overnight stay. Bathroom dated, worn and rusty. A lot of noise in the carpark and rooms through the night. No smoking in rooms but everyone stands at the front door of units and it comes into the rooms anyway. People sitting on other people’s cars and drinking. Did not feel safe leaving Liam vehicle unattended over night.
Business Self
4/10
Poor
15 Mar 2024
Arthur
Needs some maintenance as handbasin tap come out in hand,
Air conditioner needs fixing and not run subsidiary unit.
Mattress needs updating as too hard to sleep on.
Your high speed wifi was not that efficient.
Cater to customer as steps and luggage is not a good mix for the elderly.
Business Partner
8/10
Excellent
11 Mar 2024
PAUL
Central location
Power showers cold AC and good deep pool
Business Friends
6/10
Pleasant
08 Mar 2024
Eric
Good for a budget stay en route to Cairns
Leisure Self
8/10
Excellent
25 Feb 2024
Craig
.
Leisure Partner
10/10
Exceptional
19 Feb 2024
Nathan
Neat, tidy and comfy.
6/10
Pleasant
17 Feb 2024
Holly
It is super close to the city. Has outdated bathroom and a shower from 1960. The bed was comfy. The staff were nice. It’s not worth $400 a night
Leisure Family
10/10
Exceptional
19 Jan 2024
belinda
Staff are great
Leisure Self
10/10
Exceptional
14 Jan 2024
Rowena
As a repeat customer, I was pleasantly surprised by the large upstairs room which was clean and quiet. The staff were responsive and had convenient options for my late check in/early check out needs.
Leisure Self
8/10
Excellent
30 Dec 2023
Kevin

Great hotel

Nice cheap economic hotel. Nice pool a bit deceptive say 1.1 meter deep when maybe 1.5 and 2 m mark maybe 3 metres but great deep pool. Easy walk to town except for the extreme heat
Business
10/10
Exceptional
30 Dec 2023
Debra
Very convenient with the kids
Leisure Family_with_children
6/10
Pleasant
03 Dec 2023
Janice
Awesome location. Walkable to shops and eateries. Parking can be a little tight sometimes. Friendly staff. But internet is really bad, its weak and doesnt really work. Only about 5 channels of tv. I didnt use the pool. Comfortable beds. Limited milk, just basic coffee sachets. No biscuits. Could be a bit more generous with welcome pack.
Leisure Family
4/10
Poor
22 Nov 2023
Blair
I was initially impressed when seeing the images in the website, I little shocked that the apartments were not as seemed in the photos
Clean, however tired, curtains looked as though made with felt by a child and included the holes in them, certainly not impressed and they felt and looked dirty. No manager on site at nite to me is a big thing especially when there is trouble or rowdy behaviour at the complex
This is a big must sorry won’t be back
Business Family
10/10
Exceptional
10 Nov 2023
Christine

Relaxing Getaway

Booking in process efficient, staff helpful and friendly, repairs to a dripping shower tap repaired to satisfaction both for my time and convenience.
Geographically placed so it was a pleasurable walk to the Mall, where there is an abundance of delightful coffee places and some shopping. Quiet and safe to stay
Self
8/10
Excellent
09 Nov 2023
Charles Thomas
Our room was clean and beds comfortable. Easy access to town
Leisure Partner
8/10
Excellent
02 Nov 2023
Kim
Value for money
Leisure Partner
4/10
Poor
23 Oct 2023
Summa
Quite disappointing really, couldn't check in early & our room wasn't even ready 1 hour after check in time. Room looked nothing alike the one we booked online. Definitely would never stay there again
Leisure Family
6/10
Pleasant
17 Oct 2023
George
No towel in the room. Dirty blanket in the cupboard. Girl at reception wasn't friendly.
Leisure Friends
10/10
Exceptional
16 Oct 2023
Danny John
👌
8/10
Excellent
16 Oct 2023
ronald
Reported a hammering issue in the HW tap, hoping in is addressed from a maintenance point of view
4/10
Poor
27 Sep 2023
Ivonne
Very disappointed with the visit. The room, beds, and everything in the room are old. Totally not as described or shown as in the website. It was very noisy too. Will not visit again.
Leisure Family
6/10
Pleasant
24 Sep 2023
Trevor
Rooms needed cleaning properly
8/10
Excellent
19 Sep 2023
Lynene Maren
Very clean but needs a bit of an upgrade in some areas.
Leisure Family
8/10
Excellent
05 Sep 2023
Kelly
Clean and easy parking
Leisure Partner

Location & surroundings

The Robert Towns
261 Stanley St., 261, Townsville City, Australia

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The Robert Towns

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