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Oaks Townsville Gateway Suites

Townsville - QLD · Australia

Dibbs Street, 2View location

8.6/10Excellent1,265 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort8.6/108.6
Condition8.4/108.4
Location9.4/109.4
Neighborhood9.0/109.0
Value8.4/108.4
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Oaks Townsville Gateway Suites

Oaks Townsville Gateway Suites stands among the very best serviced apartments in Townsville, boasting contemporary hotel rooms and self-contained apartments on Palmer Street, offering close proximity to restaurants, bars and leisure activities.

Stunning views of the river and city can be witnessed from your balcony or our spectacular elevated infinity-edge swimming pool. Dear Guest, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.

Townsville City Council are currently performing roadworks which causes detour to the hotel lobby and car park. Kindly follow the detour towards McIlwraith St, turn left into Plume St, then left into Palmer St and Right into Dibbs Street. This temporary road closure is estimated till 26th July 2024.

We apologise for any inconvenience.

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With a stay at Oaks Townsville Gateway Suites in Townsville (South Townsville), you'll be within a 5-minute walk of Cotters Market and Perc Tucker Regional Gallery. This aparthotel is 0.2 mi (0.4 km) from Maritime Museum of Townsville and 0.8 mi (1.3 km) from ReefHQ.

Make yourself at home in one of the 93 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Wireless internet access (surcharge) is available to keep you connected. Bathrooms have showers and hair dryers. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities.

Free self parking is available onsite.

Popular amenities

Parking available
Concierge
Laundry
Gym
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 9:30 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: AUD 1 per stay

    We have included all charges provided to us by the property.

  • Special Instructions
    The front desk is open daily from 7:00 AM - 9:30 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
    • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
    • Crib (infant bed) fee: AUD 20 per night
    • Rollaway bed fee: AUD 65 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Cotters Market 0.3 km / 0.2 mi
Perc Tucker Regional Gallery 0.4 km / 0.2 mi
Maritime Museum of Townsville 0.4 km / 0.2 mi
Museum of Tropical Queensland 0.8 km / 0.5 mi
Cultural Centre Townsville 0.8 km / 0.5 mi
ReefHQ 0.8 km / 0.5 mi
Catholic Diocese of Townsville 1.1 km / 0.7 mi
Castle Hill 1.2 km / 0.7 mi
The Strand Beach 1.2 km / 0.8 mi
The Strand 1.2 km / 0.8 mi
Magnetic Island Ferry Terminal 1.3 km / 0.8 mi
Strand Waterpark 1.4 km / 0.9 mi
Queensland Country Bank Stadium 1.5 km / 0.9 mi
The Strand 1.6 km / 1 mi
Queens Gardens 1.6 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 93
  • Number of floors (main building): 12
  • hotel
  • American Express
  • EC
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Bus/Train station
  • Airport
  • Entertainment Area
Show 25 more facilities & services
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Hotel safe
  • Gym
  • Luggage room
  • Restaurant
  • Conference room
  • Outdoor freshwater pool: 1
  • Sauna
  • Spa treatments
  • Spa centre
  • Breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT TWO KING BEDSAPARTMENT • TWO KING BEDSAPT.2K

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOM • 1 Bedroom • 59 m²APT.B1
    APARTMENT ONE BEDROOMPhoto unavailable4 photos

    Oaks Townsville Gateway Suites

    APARTMENT ONE BEDROOM

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    59 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Room amenities

    • Bathroom: 1
    • Internet access
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Balcony
    • French Balcony
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • CD player
    • DVD player
    • Alarm clock
    • Extra beds on demand
    • Toiletries
    • Desk
    • Dining Area
    • Clothes Dryer: 1
    • Electric Kettle: 1
    • Satellite TV
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Oven: 1
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RIVER VIEWRoom • RIVER VIEWROO.RV

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    Room RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2-1

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin GUEST ROOMDouble or Twin • GUEST ROOM • 1 Bedroom • 36 m²DBT.GR
    Double or Twin GUEST ROOMPhoto unavailable5 photos

    Oaks Townsville Gateway Suites

    Double or Twin GUEST ROOM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.GR

    Room amenities

    • Housekeeping
    • Bathroom: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Kitchenette
    • Kitchen utensils, plates & cups
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Balcony
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • CD player
    • DVD player
    • Alarm clock
    • Toiletries
    • Desk
    • Satellite TV
    • Cable TV
    • Electric Kettle: 1
    • Clothes Dryer: 1
    • Dining Area
    • Oven: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING BED TWO BEDROOMSAPARTMENT • KING BED TWO BEDROOMSAPT.B2-KG

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDSAPARTMENT • THREE BEDSAPT.3B

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    Room TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDROOMRoom • ONE BEDROOMROO.B1

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    Room ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT RIVER VIEWAPARTMENT • RIVER VIEWAPT.RV-1

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.RV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT RIVER VIEWAPARTMENT • RIVER VIEW • 1 Bedroom • 59 m²APT.RV

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    59 m²
    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.RV

    Room amenities

    • Dining Area
    • Oven: 1
    • Housekeeping
    • Desk
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wake-up service
    • Cot on demand
    • Alarm clock
    • Toiletries
    • Direct dial telephone
    • Radio
    • Internet access
    • Kitchen utensils, plates & cups
    • Fridge

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDROOMSAPARTMENT • THREE BEDROOMS • 3 Bedrooms • 119 m²APT.B3
    APARTMENT THREE BEDROOMSPhoto unavailable6 photos

    Oaks Townsville Gateway Suites

    APARTMENT THREE BEDROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    119 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 4
    Bed setup
    Queen-size bed 150-154 width, Rollaways on demand
    Bedrooms
    3
    Room type
    APARTMENT
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B3

    Room amenities

    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • French Balcony
    • Balcony
    • Kitchen
    • Kitchen utensils, plates & cups
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom: 1
    • Electric Kettle: 1
    • Clothes Dryer: 1
    • Dining Area
    • Oven: 1
    • Housekeeping
    • Dishwasher
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Alarm clock
    • DVD player
    • CD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Living room: 1
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMS • 2 Bedrooms • 93 m²APT.B2
    APARTMENT TWO BEDROOMSPhoto unavailable6 photos

    Oaks Townsville Gateway Suites

    APARTMENT TWO BEDROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    93 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 4
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width, Rollaways on demand
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Room amenities

    • Bathtub: 1
    • Direct dial telephone
    • TV
    • Dishwasher
    • French Balcony
    • Balcony
    • Living room: 1
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Electric Kettle: 1
    • Clothes Dryer: 1
    • Dining Area
    • Oven: 1
    • Toaster: 1
    • Housekeeping
    • Bathroom: 1
    • Hairdryer
    • Radio
    • Internet access
    • Kitchen utensils, plates & cups
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Alarm clock
    • DVD player
    • CD player
    • Cot on demand
    • Wake-up service
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDSAPARTMENT • TWO BEDSAPT.2B

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING BED ONE BEDROOMAPARTMENT • KING BED ONE BEDROOMAPT.B1-KG

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1-1

    Photos are not available for this room type.

    Oaks Townsville Gateway Suites

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Oaks Townsville Gateway Suites

8.6
Excellent
1,265 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.4 /10
Location
9.4 /10
Neighborhood
9.0 /10
Value
8.4 /10
Amenities
8.4 /10
100 reviews shown
8/10
Excellent
03 Aug 2026
Paul
The property is a touch dated but good value for money.
10/10
Exceptional
02 Aug 2026
Jen
Clean, comfortable and great to have a car park
8/10
Excellent
17 Jul 2026
David
Good location, neat and tidy apartment with a good view over Ross Creek.
Family_with_children
6/10
Pleasant
17 Jul 2026
Jeremiah
Great location. Friendly staff. One of the lifts was not working and aircon unit needed fixing.
Partner
8/10
Excellent
08 Jul 2026
peter
Great location. Close to everything
Partner
10/10
Exceptional
03 Jul 2026
Sara
Staff were lovely, good location
10/10
Exceptional
01 Jul 2026
David
Quite Clean room with great room set out separate living/dining area and great size Kitchenette, Friendly staff and Parking included
Self
8/10
Excellent
28 Jun 2026
Kerry
There two oaks in Palmer street. Most correspondence doesn’t provide the address. Only realised when taxi asked which one?
Partner
10/10
Exceptional
27 Jun 2026
Vafa
Outstanding reception staff who ensured we had a comfortable stay. Nothing was too difficult, would highly recommend!
Family_with_children
10/10
Exceptional
23 Jun 2026
Kylie
Great price, fantastic location. The pool was lovely. The local restaurants are beautiful especially at night.
Family
2/10
Poor
14 Jun 2026
Cameron
Was not allowed to check in because i only had a digital Visa card
Partner
2/10
Poor
14 Jun 2026
C
Avoid this place. Dusty dirty rooms, empty toiletries, fridge not working, broken fixtures. Terrible service. Also the advertised free parking is first in first served and there are very few parks - you will likely end up parking on the street.
Family_with_children
10/10
Exceptional
31 May 2026
Deb
great staff
10/10
Exceptional
23 May 2026
Leilani
One of the nicer Oaks establishments I have stayed at. Check in was easy and staff were nice. Convenient city location. Close to restaurants, stadium, cinemas nearby. Clean room and general areas like lobby and hallways are clean as well.
Partner
10/10
Exceptional
29 Apr 2026
Amanda
We arrived early and was able to check in. We also got an upgrade from a room to a 1 bed apartment overlooking the Stadium.
We got a late check out also.
Easy to park underground.
Partner
8/10
Excellent
26 Apr 2026
Patrizia
perfect location central to town. comfortable large room
Partner
6/10
Pleasant
25 Apr 2026
Jye
Beds were not in the configuration that was purchased. The guy at the counter didn’t assist in any way. Forced to share beds.
10/10
Exceptional
19 Apr 2026
Jacky
Room was great, clean & perfect for a couple
Partner
10/10
Exceptional
18 Apr 2026
LEWIS
Nice stay in a Riverview room
Partner
6/10
Pleasant
13 Apr 2026
June
This property is tired and the lack of cleaning attention is evident. The bathroom featured a very highsided bathtub which could be dangerous to get in and out of. However the reception staff were very welcoming and helpful.
Partner
6/10
Pleasant
30 Mar 2026
Brett
Typical hotel room. Shower over bath. Bed needs mattress topper to hide join in King bed.
Partner
8/10
Excellent
27 Mar 2026
Sue
Clean room close to plenty of eating places
Partner
8/10
Excellent
23 Mar 2026
Wade
Great clean room and friendly staff
Self
10/10
Exceptional
02 Mar 2026
VAN
I had a wonderful stay at this hotel recently and was truly impressed by the friendly and enthusiastic reception staff! They greeted me with warm smiles, provided helpful local tips, and made check-in/check-out super smooth. The service felt personal and welcoming, setting a perfect tone for my trip. Highly recommend – I'll definitely return!
Friends_and_family Family
10/10
Exceptional
02 Mar 2026
Tony
Oaks Townsville rooms are very good, the staff are friendly and my room was maintained/cleaned exceptionally well. Only small concern was that free internet isn’t included in the payment for the room, you can pay a small on-line fee for access.
Friends_and_family Family
8/10
Excellent
01 Mar 2026
Lovelyn
apartment was clean and staff helpful.
Partner
10/10
Exceptional
01 Mar 2026
Tania
Staff were lovely. One bedroom apartment was comfortable, well-laid out with well-equipped kitchen, washing machine in the spacious bathroom and king-sized bed. Pool area nice. Quiet and very well-located, very close walking distance to restaurants, pubs, stadium etc.
Partner
10/10
Exceptional
07 Feb 2026
Wim
Clean room, great staff, great position
Friends_and_family Family
8/10
Excellent
17 Jan 2026
Suzanne
The room was nice. But the air conditioner made a lot of weird noises. Then it started to drip water.
Friends_and_family Friends
10/10
Exceptional
05 Jan 2026
andrew
Had nice view of river and town from balcony was in a quiet area plenty of dinning options close by , easy walk to cowboys leagues club and Woolworths
Partner
10/10
Exceptional
03 Jan 2026
Scott
Great view balcony .Receptionist was a delight , she was so helpful friendly welcoming to hotel.
Parking numbers bit confusing but easy access rooms.Cleaning staff very understanding and helpful.
Leisure Partner
10/10
Exceptional
15 Nov 2025
Daniel
Really good
Leisure Family
8/10
Excellent
10 Nov 2025
Sarah
Our stay was off to a disappointing start when we were checking in the hotel took a much larger security deposit than what was confirmed on my booking. Upon questioning the amount I was told it was because there was a concert on in town that night.
Leisure Family
10/10
Exceptional
01 Nov 2025
Sharmane
Room was very clean & spacious. So many walkable dining options nearby and very close to stadium. Would definitely recommend to friends and will definitely stay again!
Leisure
4/10
Poor
26 Oct 2025
Julie
Room smelt on arrival and had to open balcony door to air out. Bath spout is nearly off, it has been bogged on. Toilet roll holder doesn’t hold toilet paper as is moving. Had to pay 2 x $100 deposits has had two bookings for consecutive nights and stayed in same room.
Business_and_leisure Family
10/10
Exceptional
18 Oct 2025
Siegfried Robert
Great hotel for the price and area. Will be back!
Leisure Family
8/10
Excellent
06 Oct 2025
Kathy
Our vehicle didn’t fit into the carpark. Too tall. Made parking difficult during the day. After hours was fine as there was adequate loading bays to park in.
Business_and_leisure Partner
2/10
Poor
04 Oct 2025
Kiera
Room was dirty and in need of a complete overhaul. Kitchen cupboards were broken and just placed closed. When opened the whole door fell off. Ac was smashed. Rubbish left behind in the room. Extra blanket was visibly soiled and had debris fly off it when we retrieved it. What appeared to be someone’s foot skin was on the couch and coffee table. Bathroom smelt like sewerage overnight. And the soap dispensers had dust and were dirty. Toilet roll holder coming off the wall and patched up holes in walls no sanding or painting done. I didn’t notice right away but the more I looked the more broken or dirty things I found.
If I had not been so tired when we arrived I would have just left again. Beds were terribly uncomfortable. I reported to reception and all I received was sorry about that I will let someone know. Did not take down any details of what I had reported, acted very uninterested. I would not stay again. The location is great however. It is a little noisy due to the main road but that is to be expected.

If they updated the rooms it was be a fantastic place to stay.
Leisure Partner
10/10
Exceptional
14 Sep 2025
Nina
Clean and comfortable, gym was a little lacking in terms of weights, and there were little things like the chairs in the room had significant wear. A cover would fix this cheaply and quickly. Otherwise a seamless stay.
10/10
Exceptional
14 Sep 2025
Troy
Onsite parking. Easy walk to many dining options. Clean and tidy rooms
Leisure Family_with_children
8/10
Excellent
12 Sep 2025
Elinor
Overall good
Leisure
10/10
Exceptional
04 Sep 2025
Fletcher
Great!!
10/10
Exceptional
29 Aug 2025
Francine
Friendly staff, room was clean & spacious, amenities were very close, would stay again & highly recommend.
Leisure Family
10/10
Exceptional
07 Aug 2025
Luke
Very good will be back
Leisure Friends
10/10
Exceptional
25 Jun 2025
Jason
Great location for both sides of the river. Walk to all cafes ,bars,pubs, restaurants and ferry.
Leisure Friends
8/10
Excellent
22 Jun 2025
Adele
Began with issues ... which , after me asking, were dealt with quickly ... and was very happy with my stay ... thank you !!
Leisure Family
10/10
Exceptional
26 May 2025
Amirudin
Nice place good staff
Partner
6/10
Pleasant
11 May 2025
Carol
The next patron next to me was noisy rooms above air conditioning units noise all night paid over $500 for noise and room had no extras had to give an extra $100 for what?? Will not recommend. Annoyed with what I got for the money paid
Business Self
8/10
Excellent
09 May 2025
Sam
Friendy and helpful staff!
Business Self
10/10
Exceptional
05 Apr 2025
Andrew
Will stay again
8/10
Excellent
09 Mar 2025
Trevor
Great location
Leisure Self
10/10
Exceptional
05 Mar 2025
Kenneth
Nice hotel in Townsville. Quiet, clean room with comfortable bed. Good swimming pool. Walking distance to cafes, restaurants and pubs
Business Self
10/10
Exceptional
03 Mar 2025
Donna
I have stayed at the Oaks Gateway Townsville several times before and have always been impressed with the standard of service, quality of accommodation and location. This was my first time in a studio apartment and I was not disappointed. The room was spacious, in very good condition and had a fabulous outlook. Customer service is always a priority and nothing is too much trouble for Steven and Jamie on Reception. There are numerous dining options on Palmer Street and getting into the City Centre is a short and pleasant walk. I don't stay anywhere else when visiting Townsville.
Leisure Self
4/10
Poor
01 Feb 2025
Giles

Property in need of some TLC

Room in need of refurbishment and a good clean. Lifts were out due to flooding in basement, and whilst I accept this was beyond their control due to weather, there was no communication about the outage or offer of help carrying bags up the stairs.
Partner
10/10
Exceptional
25 Jan 2025
Randall

Beautiful

Beautiful suite. Great view. Fruendly, helpful staff. A little noisy from the massive ac units on top of the neighboring building, but that was it
Partner
10/10
Exceptional
01 Jan 2025
Leilani
Perfect, clean and tidy, staff are friendly and helpful. I will definitely be booking again. Loved the accommodation. Thank you
Leisure Family_with_children
10/10
Exceptional
24 Dec 2024
Dale
Location was good - we could drive everywhere we wanted to go and be there within 5 minutes. The unit is in need of new furniture. The pullout couch was disgusting and very uncomfortable. One of the cushions clearly had something spilled on it that took up the entire cushion but instead of cleaning the cushion, it was just flipped over! The chairs are all in disrepair and when we went to use the 'clean' dishes and there was food caked on the bowls too. The rest of the property was very clean though and quite nice.
Leisure Family
2/10
Poor
22 Dec 2024
John
Not good couldn’t get there because roads were flooded. Ran hotel. Com and oaks to inform them but no refund was given so not happy
Partner
2/10
Poor
14 Dec 2024
Daniel
Rooms were false advertised, using pictures from there best room as their worst, when asked the clerk, he was not helpful one bit. Also after charging money for late check out, the cleaners banging on the door at 8:30 and yelling out.
Business Partner
10/10
Exceptional
01 Dec 2024
Jodie

Another Great Stay

This is our second stay at Oaks Townsville and we enjoyed it immensely. On both occasions, the front desk staff have been extremely friendly and welcoming, and on both occasions we have received room upgrades which we really appreciated.
Our one-bedroom was beautiful - freshly renovated and decorated and had a lovely big balcony. The infinite pool was so inviting after a day of hot weather, and has a great outlook on the river.
The public areas of the building could do with a bit of sprucing up (eg fresh paint in the corridors), and I am unsure whether we were supposed to receive full housekeeping in our apartment as our bins were emptied but our bed wasn't made and our towels weren't changed, but the public areas and outdoor area were very clean and tidy.
We also appreciate the on-site car parking and the location, which is so close to bars and restaurants, and the stadium.
Partner
10/10
Exceptional
04 Nov 2024
Michael
In Far North Queensland I like Townsville best of all. It has full facilities and a nice open feel. The Oaks overlooking the River is perfect for a relaxing getaway. I couldn't fault it.
Leisure Family
10/10
Exceptional
03 Nov 2024
Kate
Friendly helpful staff, no problems at all. Clean and comfortable
Business Partner
8/10
Excellent
21 Oct 2024
Tamara
You need more information on guests rooms about the hotel and facilities. But overall really nice
Leisure Family_with_children
10/10
Exceptional
09 Oct 2024
Bradley
Room was nice with new carpet. Staff were very friendly. Parking available. Pool water needs to be more clearer.
Leisure Partner
6/10
Pleasant
30 Sep 2024
Donald
Two huge issues…Internet is absolutely terrible…requested ice from front desk & was told we have no ice machine in the building…neither acceptable
Leisure Partner
10/10
Exceptional
29 Sep 2024
Sandra
Superb location for restaurants. Close to everything. Super friendly staff.
Leisure Family
8/10
Excellent
24 Sep 2024
Joanna
It was perfect for us, met all our needs. Kitchen was great.
Leisure Family
8/10
Excellent
14 Sep 2024
Keith David
Close to all needs/spacious room/pool clean
Need to fix gym equipment.
Leisure Partner
10/10
Exceptional
02 Sep 2024
Colleen
Loved staying here. The employees were great, always smiling and helpful.
Room was clean, anytime we needed anything there was very little wait time.
Can’t say enough about how we were treated.
Leisure Family
10/10
Exceptional
22 Aug 2024
Nicole
Nothing to complain about
Business_and_leisure Partner
6/10
Pleasant
21 Jul 2024
Susan

Great Location for bars and restaurants.

We chose the Oaks as we had stayed there many years ago and we knew there would be bars and restaurants very close to the accommodation. The property has aged and needs a good renovation. Check in was brilliant and efficient, they also called earlier in the day to confirm the bedding configuration that I had requested but didn't end up needing. The unit could do with a good clean. The bathroom had mold in the grout and when I tried to clean it off with the washer most came off so I don't think the cleaners had even tried, there must have been something they cleaned with on the shower floor as myself in the ensuite and my son in the 2nd bathroom almost slipped when we stepped in for our showers. The skirting boards need dusting as does the window sills. There were lights that the bulbs needed changing, blinds that were worn and starting to get holes in them, the bed and pillows weren't too bad as it will never be like home. The kitchen tap dripped and the uht milk was in date but was bloated so I wasn't game to drink it. Parking was included so that was a plus for the accommodation as well. We didn't venture anywhere else in Townsville as we were just passing through but the location is great for a quick stop with the bars and food so conveniently close.
Business
2/10
Poor
11 Jul 2024
Sharon
Nothing!!! aircon dripping mould everywhere mould in aircon vents not ice at reception phones don’t work beds had insects overall poor experience
Leisure Family
10/10
Exceptional
04 Jul 2024
MOLLY
In the city, yet quiet and convenient
Leisure Family
10/10
Exceptional
03 Jul 2024
MICHAEL
Clean well kept establishment with secure parking.
The area around the hotel had quite a few restaurants.
Self
8/10
Excellent
29 Jun 2024
Mark
Only issues we had was lack of parking and no blanket left for the fold out bed. Other than that lovely stay
Business_and_leisure Family
10/10
Exceptional
13 Jun 2024
Kathy
Great place and great position
10/10
Exceptional
02 Jun 2024
Dragan

Oaks TVS

I love the place, wss there before
Partner
10/10
Exceptional
31 May 2024
Andrew
Quick check in and check out and it is in a great spot.
Leisure Friends
8/10
Excellent
28 Apr 2024
Kelly
This property is close to lots of restaurants, the stadium and walking distance to the city centre
10/10
Exceptional
15 Apr 2024
Jason

Good value

Fantastic location, close to great restaurants and good value for money.
Partner
6/10
Pleasant
12 Apr 2024
Edward
Aircon leaked took 2 days to get fixed
Carpet has holes in the outside of the unit and stains inside. The room.

Pool looked dirt (green)
Business Family
10/10
Exceptional
28 Mar 2024
Caroline
Great location. Wonderful staff!
Business Partner
6/10
Pleasant
24 Mar 2024
Mel
Don’t feel it was worth the money I paid for the quality of furnishings etc and the room layout wasn’t great and unit very very small for cost
Leisure Family
10/10
Exceptional
24 Mar 2024
Fiona Vanessa Maree

Pink experience

We stayed for 2 nights at the Oaks Hotel for the Pink concert on Friday. It was not only the cheapest in town, the location was perfect as the country bank stadium was within walking distance and a short drive from the train station. From check in to check out everything went smoothly. Friendly staff, the double bed was comfortable, cold a/c, clean linen & stunning view. Will definitely be staying here again when I'm back for a cowboys game.
Friends_and_family Family
4/10
Poor
19 Mar 2024
James
Checked into our room and started to unpack and then reception came and told us we needed to change rooms, bed was terrible , air con noisy , no rubbish bin or detergent. Knobs fallen off stove top
Partner
10/10
Exceptional
03 Mar 2024
Gary
Great location, room was a good size - exactly what I needed for a 3 day stay
10/10
Exceptional
18 Feb 2024
Jill
Very spacious.
Leisure Family
10/10
Exceptional
18 Feb 2024
Amanda
Good location lots of dining options.
Leisure Partner
10/10
Exceptional
10 Feb 2024
Verified traveler

Comfortable Hotel Room

Hotel room has been recently refurbished. Spacioys room. Enjoyed the balcony and view from the room.
Partner
6/10
Pleasant
02 Feb 2024
Mark

Confortable yet odd stay

The room was.large and comfortable with a king size comfortable bed. Not a bad location and free car parking underneath hotel was great. However, this was a strange experience. Half the people here live in the block which leads to loud parties, chats that are easily heard through the thin walls. Also the residents seem to resent the hotel guests. Cleanliness not great. The fridge was rusty. Why leave a rusty fridge in the room, very odd. So, whilst a comfortable stay, it was odd and wouldnt stay again
Self
10/10
Exceptional
21 Jan 2024
andrew

Great location

Was a great room , nice and clean and everything as advertised , pool closes at 8 which we feel 1 hour to early , but nice pool with nice views , easy walk to local shops and cowboys leagues club
Partner
8/10
Excellent
06 Jan 2024
paul
Bit annoyed at the guests next door playing music and partying half the night until we put in a complaint. There should be zero tollerence to this behaviour to deter people from having to ring reception and complain. No warning kick straight out. OK for the price.
Leisure Partner
8/10
Excellent
05 Jan 2024
Jessica
Pros- A/C was very good and kept the whole apartment nice and cool. We had a great view of the river. The pool was very relaxing and clean. Bonus is that it comes with private parking and there’s plenty of restaurants around.

Cons- beds weren’t very comfortable and they place could have been a bit cleaner.
8/10
Excellent
18 Dec 2023
Bryan
Generally good, walls thin especially when toddlers are next door!
Business Self
10/10
Exceptional
27 Nov 2023
Daniel
1 night stay here. Room was clean and well equipped. The reception staff were very helpful and friendly. Pool and Gym facilities were excellent. Would definitely stay here again.
Leisure Self
10/10
Exceptional
26 Nov 2023
Susan
Very nice place. Even got an early check in.
Leisure Friends
4/10
Poor
03 Nov 2023
Joel
After one week still waiting for my room deposit to return to my bank account
Leisure Partner
10/10
Exceptional
23 Oct 2023
Rachel
Will stay again
Leisure Family
10/10
Exceptional
16 Oct 2023
Mark
Everything i needed at the door step, very professional workers, just comfortable from the time you walk in till departing
Leisure Family
10/10
Exceptional
25 Sep 2023
Lynette
Within walking distance to restaurants, shops, comfortable bed, great stay.
Leisure Partner

Location & surroundings

Oaks Townsville Gateway Suites
Dibbs Street, 2, Townsville, Australia

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Oaks Townsville Gateway Suites

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