Name: Direct Hotels – Kensington at Central
Address: 2 Fletcher Street, Townsville, 4810, AU

6/10

Pleasant

16 Mar 2026

Melody

The location was great . The bed was the worst bed I have ever slept on avoid level 2 room 8 . It was as hard as a rock , perhaps reception could have mattress toppers on hand should you need it which would have made all the difference from a good stay to a great stay .

Partner

10/10

Exceptional

31 Jan 2026

Natalia

Excellent hotel to stay ! Very clean, spacious apartments with a dishwasher, washing /drier , comfortable beds and secure parking .
Freindly management , accommodated my very mast minute booing request! Will stay again and highly recommend this hotel for the travellers!
Thank you

Partner

2/10

Poor

28 Jan 2026

Andrea

Neglected rooms, curtains falling apart, cobwebs all over ironing board. Needs a refurb from what it used to be

6/10

Pleasant

28 Jan 2026

Vanessa

The room wasn’t very clean. The carpet was stained and the wall was dirty. These things could easily be rectified. The door handles were worn. The size of the apartment was good and we enjoyed having two bathrooms for two bedrooms.

Leisure Family

4/10

Poor

19 Jan 2026

Ian

The smoke alarm was hanging from the ceiling.
The glass doors had writing and obscene drawings on them.
Unsightly, worrisome marks around the toilet paper holder.

10/10

Exceptional

17 Jan 2026

Natalia

Freindly management , easy check in , clean , spacious and secure complex , excellent parking on the premises. Highly recommend it to all travellers! Thank you

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Wayne

Great location and amenities. Room looked as though it had water leaks at some point. Carpet stained in patches and smelt musky.
Everything else was very good and well appointed.

Business

4/10

Poor

17 Sep 2025

Crystalle

Furniture could be updated, bed was not comfortable & quite lumpy. found what looked like gecko poo behind kettle.

Leisure Self

10/10

Exceptional

30 Aug 2025

Elizabeth

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Leisure

10/10

Exceptional

30 Aug 2025

Elizabeth

Great location and good service. Very clean too. Great for families.

Leisure

2/10

Poor

27 Aug 2025

Dean

Do not stay here, walked in and walked out again. Fan sounded like a cement mixer, stains on the carpet and coffee table that looked like it come from the tip.

Self

2/10

Poor

24 Aug 2025

Peter

DO NOT STAY HERE!!!!!!!!! The bed is the size of the entire room. The carpet was stained and sticky. The aircon stank like it was full of mould. They turned off the hot water around 7am on a Monday. And they charge as much as a real hotel. Disgusting, overpriced and uncaring staff.

8/10

Excellent

24 Aug 2025

Kloe

Affordable easy quiet convenient with everything you need

6/10

Pleasant

23 Aug 2025

David

Everything u need but need some love

Apartment was quite roomy with a balcony, condition was average, bed was very hard.There was a washer drier but no airing rack forcing us to use drier.Full kitchen with everything u would need.

Partner

10/10

Exceptional

19 Aug 2025

Family Support

Great stay spacious apartment very convenient location. Would stay again

Business_and_leisure Partner

6/10

Pleasant

15 Aug 2025

Kate

The carpets desperately need a shampoo. A few more drinking glasses would be useful. The microwave seems like a hazard with lots of exposed rust inside and there are no small sharp knives, just 3 really large serrated knives. Just could be better equipped.

10/10

Exceptional

18 Jul 2025

Greg

Ville

Lovely place

Self

4/10

Poor

13 Jul 2025

Hayley

Old and dirty, not worth the money

Business_and_leisure Family

6/10

Pleasant

07 Jul 2025

ALAN

It’s not clean mould in shower dirty dishes in dishwasher from previous clients

Leisure Partner

2/10

Poor

06 Jul 2025

louise

Terrible

Terrible check in they said my card was declined not enough funds it had full funds locked my card out i had to contact the bank accomadation had already been paid. Bed was like cement shower leaked everywhere mould in shower 1 fork in the draw would recommend to stay there

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Elizabeth

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Leisure Family

2/10

Poor

25 Mar 2025

Jacqueline

I was told my booking was cancelled and that i had to go through the app

Leisure Self

2/10

Poor

23 Mar 2025

Ed

Very tired and grubby student accomodation

Business Self

6/10

Pleasant

18 Mar 2025

Bryan

The property and room itself were clean.
The ONE BIG ISSUE I had was the room I was in. It was on the Foyer level. Was very noisy from people coming in and out. ..then the staff very very noisy chatting in the hallway in the morning. And I had some sort of office that was connected to my apartment, with a door, it was locked but could hear EVERYTHING from that room, including swearing at times. Think its SO WRONG to have this connected in this way. NOT HAPPY AT ALL....

Leisure Self

10/10

Exceptional

16 Mar 2025

Nicole

Amazing place beautiful staff

4/10

Poor

10 Mar 2025

Sam

Air conditioner in bedroom blew hot air and the fan was making ticking noises. The apartment was not the cleanest. We got around 2 hours sleep and paid a lot to stay here.

Leisure

8/10

Excellent

31 Jan 2025

Angelo

Comfortable and roomy

The room had a strange odour. The internet did not work had to ring for assistance. There was not hot water in the morning. Not a great stay , but room was comfortable and roomy.

Self

6/10

Pleasant

15 Dec 2024

Stephanie

Staff were very obliging
Problem with apartment but moved to another
Needs maintenance repairs asap but other than that was comfortable and convenient and quiet which was perfect for a few big days.
.

Leisure Partner

10/10

Exceptional

07 Dec 2024

Glenn

Great location, apartment perfect for our weekend stay. Will most definitely stay there again.

Leisure Partner

4/10

Poor

25 Nov 2024

Shane

No hot water

Business

4/10

Poor

25 Nov 2024

Leola

Very small rooms. Furniture and carpet stained. Bathroom fixtures broken.

Business_and_leisure Partner

4/10

Poor

07 Nov 2024

Nicole

No hot water, noisy aircon that didn’t work and bathroom dirty on arrival

Leisure Family

10/10

Exceptional

06 Nov 2024

Saahid

Well located and maintained property, would do with a new set of freshers for the room as the smell was strong and unwelcoming at first but overall was a good stay

Leisure Partner

10/10

Exceptional

03 Nov 2024

Cassandra

Enjoyed our stay here and the location was very convenient.

Leisure Family_with_children

4/10

Poor

02 Nov 2024

Lenore

Totally Disappointing

Very disappointing stay. Air cons were missing parts and had elevated noise. Dishwasher was broken and dangerous to use. Carpets were stained and smelly. Ceiling lights not working or broken. TV display flashed for 5 min's after turn on. Fan in bedroom unusable, noise was deafening. Pool was very cloudy and green. AWFUL. Bedside lamp flash's with cord movement, dangerous. Location is good and handy to resturants.

Partner

6/10

Pleasant

15 Oct 2024

Rachel

Stayed here for two nights for work, so it suited a purpose and was ok. My room was very tired, mould in the shower, paint peeling from shower room, curtains that didn't close properly across the window. But, the bed was comfortable, aircon worked great and the place was safe. It's certainly not somewhere I'd stay as a destination but if all you need is a room for the night, with very basic and tired accommodation it's totally fine.

Business Self

8/10

Excellent

30 Sep 2024

David

Apartment was generaly clean and comfortable except for stains on the carpet and a screen door that wouldn't move.
Staff were very helpful with after hours check in

Business Self

10/10

Exceptional

19 Sep 2024

Steven

It was one night but it did the job!

Business Self

10/10

Exceptional

18 Sep 2024

Clive

Good value

We enjoyed our stay, the unit was very clean and a good layout, it was good to sit out on the balcony

Partner

8/10

Excellent

05 Sep 2024

Thomas

Office was hard to find but eventually got there with it.

Leisure Partner

10/10

Exceptional

20 Aug 2024

Kelsie

Good

8/10

Excellent

13 Aug 2024

Al

It was great for the price we paid. Bathroom could do with a bit of a clean (little bit of mould on the roof) check in was easy. Safe parking.

Business_and_leisure Partner

2/10

Poor

12 Aug 2024

Suzanne

There was plenty places to eat around the

10/10

Exceptional

09 Aug 2024

Akari

Friendly staff

Leisure Friends

8/10

Excellent

29 Jul 2024

Carolyn

Fan Air Conditioner and sliding door need maintenance but you have to know it to fix it ...

Leisure Partner

8/10

Excellent

24 Jul 2024

Bill

Value for money

Generally, a satisfactory stay.

Partner

6/10

Pleasant

21 Jul 2024

Jeanette

I was very disappointed as on my arrival at 11pm, while there was tea and coffee and sugar and a fridge, there was no milk for a simple cup of tea, and the reception was shut.

I also got affected by the global Microsoft outage and my flight was cancelled, so missed one of the 2 nights accommodation i booked. I rang but the property manager could not do anything about it.He say he would waive any penalties on changing the dates, but that i would have to go through wotif to organise that. I couldn't see where to contact wotif to try and arrange that, so it cost me one nights accommodation and it was completely outside my control.

10/10

Exceptional

05 Jul 2024

Karin

Comfortable, great location walking distance to restaurants. No complaints about anything. Would stay here again

Leisure

4/10

Poor

19 Jun 2024

Michael

Smallest room I've ever stayed in.
Cleanliness needs to be improved.

10/10

Exceptional

17 Jun 2024

Andrew

Very central location, suitably equipped room

Leisure Self

6/10

Pleasant

05 Jun 2024

Marion

The picture in the website showed quite a nice good sized room..
The room was extremely small, I’d say snout 3m x 3.5n .. tiny!
The only saving grace was it WAS clean.. but I will never stay there again.

Business Self

6/10

Pleasant

19 May 2024

Geoff

Generally ok but all plates, mugs and cups in the kitchen were wet, manky and not hygienic. Dishwasher appeared to be broken for a long time and no sink detergent available to wash up the old fashioned way. Lots of patched holes in the walls and door inside the unit repaired crudely. Bed was worn out and uncomfortable with springs sagged and also poking through. A tired property.

Leisure Self

8/10

Excellent

12 May 2024

Shane

Hotel Vine Stay

Stay was ok the apartment needs some attention carpet was stained, the walls had marks and dents in the kitchen area, the shower door requires some adjustment. The dining table was also in need of replacement. Apartment otherwise was comfortable enough and in a handy position to the city, restaurants close by were great would be an ideal location to stay and go to watch the Townsville Cowboys play a match easy walking distance.

Partner

2/10

Poor

06 May 2024

Scott

Dirty and unsanitary. Broken dishwasher, dirty pots and cups, no fry pan, stain in carpet, dirty and broken curtain. Light in kitchen didn’t eirk

Leisure Partner

6/10

Pleasant

06 Apr 2024

Zak

Staff at reception was helpful and made checking in easy. The room had dirty used tissues under the bed and couch. Also one of the cleaners looked off chops.

Pool a little dirty and could do with a scoop to clean out leaves and stuff.

Location good as

Business Family_with_children

8/10

Excellent

06 Apr 2024

David

Close to Queenlsand Country Bank Stadium and Town Centre. Quiet area. Good for Short Term stay.
Only disadvantage a lack of a guest laundry.

Leisure Self

10/10

Exceptional

04 Apr 2024

Verified traveler

Very nice place in a very convenient spot. Felt very comfortable and will be back.

4/10

Poor

03 Apr 2024

Megan

Disappointed

I would like to provide some feedback regarding our stay at Vine Kensington at Central.
We checked in last Friday and upon arrival we noted that the unit wasn’t cleaned properly. There was cigarette butts and dirt out on the balcony and the table hadn’t been wiped over.
On the Sat morning while making the bed I noticed that the doona was absolutely filthy. There were stains all over it. It was quite upsetting to see how dirty it was. I called reception to inform them and ask for a new doona. The lady I spoke to struggled to understand what I was asking. I said that I was happy to remake the bed myself, I just wanted a clean doona. I advised her that I would leave the dirty one on the lounge for collection. When we returned from shopping, I found the dirty one still on the lounge along with a mattress protector. I didn’t bother to call reception again as I was a struggle last time. I just left them both on the floor.
We also went to use the washing machine and it didn’t work. My husband spoke to a cleaner downstairs and she passed the message to someone. They were sending out the maintenance guy first thing on Tuesday. So far noone has fixed it.
There are a few other things around the unit that needs cleaning. For instance, the vent in the bathroom has a huge buildup of fluff on it. There is laundry powder all over the floor beside the washing machine, the carpets have stains everywhere.

Partner

2/10

Poor

25 Mar 2024

Fiona

Absolutely filthy. Broken furniture, holes in walls, no hot water in ensuite, black mould covered the bathroom roof, curtains stained, outdoor furniture not even fit for the junk pile. Would give zero stars if I could. When I complained I was told by the office staff that working there was embarrassing because of all the complaints and the poor strandered of the rooms. Apparently management have no interest in addressing the many guest concerns

Leisure Friends

4/10

Poor

10 Mar 2024

Angelo

The hot water system did not work. I had to have three luke warm and cold showers. I rang and got no response very disappointing. The dryer did not work.

Business Self

6/10

Pleasant

17 Feb 2024

Kylie

Customer service attendant upon check in was rude and made check in more difficult. Pool was murky and needed to be filled. Master bedroom shower was stuck on cold temperature. Location was great with great views, bedding was very comfortable. Master bedroom aircon was noisey, on the day of our departure the gate fob stopped working so we had to use the public parking and load the the car upon departure out the front. OVERALL WE HAD A NICE STAY JUST MUCH ROOM FOR IMPROVEMENT STARTING WITH BETTER CUSTOMER SERVICE UPON ARRIVAL.

Leisure Family

4/10

Poor

10 Feb 2024

Maddison

I booked a standard room and got just that, the aircon obviously has seen better days as I spent my stay sweating. The aircon struggled to blow any cold air and made a loud rattle as the wall unit nearly shook itself off the wall. The bed was not made properly, with two sheets wrapped around a doona that was stained. I went to make a cup of coffee the next morning and found the mugs were still filthy from previous guests. DO NOT STAY HERE.

Leisure Partner

4/10

Poor

07 Jan 2024

Brad

Cons:
1st room we got was extremely grubby, floors all had major stains over them, smell was pretty bad, had to go and request another room.
2nd room was a bit better however still had stains on carpet and Mould throughout bathrooms. a lot of Dust throughout rooms and light did not work in one of the bedrooms.

Pros: Close to where we needed to be, cars locked away off street.

Leisure Family

6/10

Pleasant

10 Dec 2023

David

Loved the are found the two doors being together for A,B room very noisy whit next door coming and going milk in fridge would have been nice no where close to buy any

Business Self

10/10

Exceptional

30 Nov 2023

Ashleigh

I loved how it was closed to everything! And the room was amazing and clean

Leisure Partner

8/10

Excellent

28 Nov 2023

Kendall

Great location and young guy running it was super friendly and helpful

Leisure Partner

4/10

Poor

25 Nov 2023

Lucas

The room although a studio, was no bigger than my walk in robe. Terrible size.

Leisure Partner

2/10

Poor

11 Nov 2023

Glen

Didn’t get to stay

10/10

Exceptional

05 Nov 2023

Reegan

Great value for money...
Friendly and very helpful staff members much appreciated

Business_and_leisure

2/10

Poor

02 Nov 2023

Kyle

Blankets and curtains had stains on them. The apartment was noisy and had a foul smell which lingered.

Leisure Self

8/10

Excellent

26 Oct 2023

Berinda

Unfortunately, the A/C in the bedroom of the self-contained unit was incredibly loud and did not work very well, the fan was also extremely noisy at a high speed and didn't work at the two lower speeds. There was an unsightly huge brown stain on the carpet as you enter and the carpets look like they need to be redone. There was not much in the way of cooking utensils/crockery and no explanation on what to do with recyclables that can't go down the garbage shoot.

Business Self

4/10

Poor

22 Oct 2023

Benjamin

Room was quite filthy.

Mould on the ceiling in bathroom.
Holes in the towels.
Stains and grubby marks all over the walls.
Stains all over carpet.
Rubbish found under the bed.
Dish washer stank.

Bed was extremely uncomfortable. I could literally feel all of the springs.
I even stuck my hand under it to see if it was the wrong way up but it was the same on the other side.

Quite disappointed

Business Self

6/10

Pleasant

26 Sep 2023

Glen

Check in off site is inconvenient. Clearly maintenance inside the apartment would seem a low priority as the lounge coffee table has a caster broken off, there’s staining in the carpet, the bedroom ceiling fan has a clicking noise and the remote control is barely visible (battery)
And saucepan lid knob is broken

6/10

Pleasant

09 Aug 2023

Vivian

I got a 2 bedrooms apartment. The place looks a but run down. My front door knob is wiggly. Bathrooms have mold. Bedroom closet doors are mirrors so I chose to sleep on the couch instead. Good that there are badass food right downstairs, hotpot, thai, and tacos. A bit too pricey for the condition of room.
The lady receptionist is amazing. The man receptionist was on the phone and did not make eye contact with us and did not even show a sign to address us so we left our keys on the counter and left.

Business Friends

2/10

Poor

05 Aug 2023

Verified traveler

Disappointing

Disappointing.
Terrible communication skills from front desk and after hours.

Partner

2/10

Poor

05 Aug 2023

Verified traveler

Disappointing

Disappointing & Terrible service. Lack of communication and organisation.

Partner

8/10

Excellent

05 Aug 2023

Ray

A very convenient location to stay.

Leisure Self

2/10

Poor

31 Jul 2023

Amanda

Very run down and dirty. Mouldy ceiling in bathroom, carpets heavily stained, ceiling fans did not work, cigarette butts in garden beds. Very over priced for the state on the complex. Front reception door locked on arrival despite arriving during office hours.

Leisure Partner

2/10

Poor

30 Jul 2023

Trevor

Room was very small

Business Partner

4/10

Poor

26 Jul 2023

Ashleigh

The air cons were full of dust the showers are so mouldy the fire alarm went off at 1:15am waking us all up due to dust trigging it the beds you could feel the springs wouldn’t stay again.

Leisure Family

10/10

Exceptional

25 Jul 2023

Alice

Very clean and spacious.

10/10

Exceptional

02 Jul 2023

Gordon

Great location walking distance to stadium and plenty of eateries close by.

Leisure Family

6/10

Pleasant

28 Jun 2023

Monica

Unfortunately our unit had a lot of stains on the carpet and acked kitchen supplies (what was there was not very clean). The unit was just untidy/unclean and could do with some attention.
Although there was a foxtel box, there wasn't many channels to choose from, no netflix or the option to use netflix. There was so much disturbances from neighbouring businesses at ridiculous hours of the night/early morning. We had to contact a restaurant at one stage to tell them to avoid building an aluminium cabinet at 9.30 at night!
With all this being said, the staff at reception were amazing at check in and during our stay. The unit was in a convenient spot for us, the parking was great with it being in a gated parking bay and I felt safe in this unit block.
With a little TLC to the unit and a chat to neighbouring businesses about noise, it would be an amzing spot to stay.

Leisure Family

2/10

Poor

12 Jun 2023

Lisa

This place needs a massive over haul, so dirty stains on carpet, thick dust on fan in main bedroom plus vent in bathroom so thick dust wouldn't even work, couldn't watch tv someone has stole batteries out of both remotes i did mention to housekeeper when we were going out during day come home at night still no batteries she said she would go and replace them, phone in appartment doesn't work to order more milk, blood stain on doona that is between two sheets, that was my 3rd stay and my last the other two was lovely really need a revamp urgently.

Leisure Friends

6/10

Pleasant

31 May 2023

Sarah

Overall abit of a disappointment. The apartment was okay. The bathroom had mould and hair in the shower and the layout meant that you couldn’t have the laundry open and get to the shower at the same time. The kitchen equipment was dirty and the dishwasher smelt so bad I couldn’t stand opening it to use it. The staff at the front reception were rude and not helpful at all.

Business Self

8/10

Excellent

24 May 2023

Peter

Loved the area but the cooking essentials could do with a upgrade

6/10

Pleasant

05 May 2023

Mark

The property is a little tired and needs attention. For example, each of the 2 air conditioners in my room was so loud, screeching & annoying, I had to turn them off at night to get to sleep. Annoying.

Business Self

8/10

Excellent

30 Apr 2023

Roselyn

Easy parking close to eating cafes. Good size apartments

Leisure Partner

10/10

Exceptional

29 Mar 2023

Verified traveler

Perfect Stay and Location.

Stay was perfect and the location is also perfect. Enjoy the restaurants close by. Will definitely be back in future.

Friends_and_family Family

6/10

Pleasant

12 Feb 2023

Brigette

The accommodation was ok. The pool was lovely. But the carpets were dirty, and the room was tiny. The bed was fine, and it was clean.

Business Self

10/10

Exceptional

11 Feb 2023

James

The property was a lot larger than I was expecting it to be. At no point did it feel cramped or squishy. Great value for the money

Business_and_leisure Self

2/10

Poor

09 Feb 2023

Fabien A

after I had booked and paid I went to place and was told by the owner that I didn’t have a booking at all. So I was ripped off by the management of this place I wouldn’t recommend this place to a Pig. It’s a dump and run by an idiot
Hopeless stupid and hopeless. Whatever you do give this dump a total miss

Business

10/10

Exceptional

03 Jan 2023

COLIN

I enjoyed the staff, easy checkin. However in the temperatures you get in Townsville- the AC and fan in the bedroom need to be fully working. Otherwise it was a great stay.

Leisure Self

8/10

Excellent

02 Jan 2023

Ray

Great location.

Leisure Partner

8/10

Excellent

01 Jan 2023

Dallas

Found the apartment to be clean and well appointed. In a Great area.