Allure Hotel and Apartments

8/10

Excellent

15 Apr 2026

Tolita

Very clean and staff were very friendly. Would come back for another stay and recommend to friends.

Friends

10/10

Exceptional

15 Apr 2026

Bruce

No microwave otherwise excellent

Partner

10/10

Exceptional

06 Apr 2026

Danielle

Beautiful apartment and staff were friendly but so many people struggled to get in to reception as they have the door locked during open hours. I personally had to ring the out of hours number on the door to get them to push the button to unlock the door borh times we stayed. Other than that reception does have someone in there and the rest of check in is easy and the Appartments are lovely.

Family_with_children

10/10

Exceptional

11 Mar 2026

Garry

Excellent location in a modern, clean and bright property.

10/10

Exceptional

09 Mar 2026

Bradley

Clean room, staff were great.

Leisure Partner

10/10

Exceptional

02 Mar 2026

Jeremy

Awesome stay! Condo like room. Huge with 2 big bedrooms, large comfortable and modern living room, dining room and kitchen. Everything you need. Comfy bedding and beds. Grocery stores a short drive away so you can cook in the room. Our family of 5 were very comfortable! Would highly recommend.

Family_with_children

8/10

Excellent

24 Feb 2026

Chris

Nice room and suites our overnight stay. Cafe on the ground level which was a bonus for breakfast

Partner

2/10

Poor

07 Feb 2026

Mandeep

Very small room

10/10

Exceptional

02 Feb 2026

Vicki

Staff really helped us out when my wife had to stay an extra day to assist with ill family. Can’t fault the service or the room quality.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Edward

great place

Business

10/10

Exceptional

15 Jan 2026

Daniel

Clean rooms

Leisure Partner

10/10

Exceptional

11 Jan 2026

Steven

Staff were very courteous. Apartment was very spacious, clean and well appointed.Kitchen well appointed with lots of facilities, only thing that would have made it better would have been to leave some cooking oil and salt and pepper.

Friends_and_family Family

2/10

Poor

07 Jan 2026

Eve Lucille

Room was dirty, staff wasn't helpful, i could not stay there, i had to found somewhere else to stay, the staff said i would get a refund and still haven't got the refund

Leisure Self

8/10

Excellent

04 Jan 2026

Brendan

For what I paid, I was quite happy. My room was clean and tidy. No issues. The hardest thing was accessing reception as you could not get in without a key as reception is located inside the building. I had to call and stand out the front for 5 to 7 minutes waiting to be let in. The small café inside very basic but breakfast was good good coffee.

Leisure Self

10/10

Exceptional

16 Dec 2025

Jessie

Room Good Clean, Mark at front desk called me to say front desk closes at 4pm, as I was arriving at 5pm he stayed back to give me my key 🙂

8/10

Excellent

11 Dec 2025

Steven

Yes

Business_and_leisure Self

2/10

Poor

04 Dec 2025

Rebecca

Was given a twin room when we booked a king room.

Gym was open ridiculous hours of 9am-5pm which was useless for us apart from one occasion

Says laundry facilities on site but apparently not for one bed apartments which we weren’t told and was falsely advertised

Had to request towels every day, why don’t you just replace them, everyone needs to wash daily?

Pool closes one day for ‘maintenance’

Stay elsewhere so you get what you pay for

8/10

Excellent

30 Nov 2025

Caitlyn

Room was tidy, I had after hours check in and everything was as explained which made it super easy. The only downside was the room had no balcony but when booking all images appeared to show rooms with one so that was a little disappointing.

Leisure Self

10/10

Exceptional

28 Nov 2025

Haili

Great city and great staff!

10/10

Exceptional

27 Nov 2025

Keara

Clean room very quite

Self

6/10

Pleasant

25 Nov 2025

Dennielle

The staff were wonderful and very accommodating throughout our stay, which we truly appreciated. However, considering the price we paid for the room, the overall condition was quite underwhelming.There were several maintenance and safety concerns that impacted our experience. The living room walls had visible putty patches that had not been sanded or properly finished. The couch was in poor condition, with springs protruding through the cushions, which resulted in my child being injured while laying on it. Additionally, the light switches were pushed in and require repair, and the fridge light was not functioning, making visibility in the kitchen difficult, particularly at night.We also found the kitchen lacked adequate utensils and cooking equipment, which limited our ability to prepare meals comfortably. Most concerning was the main air conditioning unit, which had visible mould and had affected our health, as all of us became unwell during our stay.While we appreciate the excellent service provided by the staff, these issues significantly detracted from the overall comfort and value of the accommodation and should be addressed as a matter

Leisure Family

2/10

Poor

20 Nov 2025

Julie

We stayed for two nights with no hot water. Reception said they would send a maintenance man to fix it.
He never arrived.
We went to Reception again after waiting hours for help and it was closed.
The next morning Reception still closed. No hot shower for us day number two.

I complained by email after checking out, only to be told we didn’t put the tap on to hot. My husband is a plumber!

No recompense at all but they did offer a 15% discount on my next booking. No way!

Leisure Partner

8/10

Excellent

13 Nov 2025

Victoria

Fully equipped apartment
Very spacious
Great location
Lovely view from balcony

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Christine

The room was nice only had issues with a dripping air conditioner.
Reported and discussed with staff.
Hopefully it will be repaired for the next visitor.
Great position and easy access to the city.
Loved the Security and Safety of the Hotel.
Free, safe parking was available.
The Cafe was absolutely a delight to have coffee in.
The Hotel was very clean, Office staff available and caring with their service.
The view from our room was perfect.

Friends_and_family Friends

4/10

Poor

08 Nov 2025

Trish

The3brm apartment looked as though it was only partially cleaned. Carpets were in need of a deep shampoo with noticeable stains through out. walls had obvious marks. aircons leaked into the apartment. tv in one room with only noise no picture. patio blinds with broken sign on them, so no privacy in our lounge are from adjacent buildings due to not being able to close blinds....overall not happy at all. we were in townsville for grandaughters funeral, informed management on checkout of our concern. have msged and was told we should have notify when we first went into the room(obviously last thing on our mind at the time) would not recommend this establishment at all.

Family_with_children

10/10

Exceptional

31 Oct 2025

Travis

Great location

Leisure Partner

10/10

Exceptional

30 Oct 2025

Susan

Ideal location and very quiet. Thank you.

Leisure Self

8/10

Excellent

23 Oct 2025

Bryan

The room was good and beds comfy but the pillows were very lumpy and uncomfortable.

Business Partner

10/10

Exceptional

20 Oct 2025

Sandra

Great location for Palmer St restaurants. Massive apartment with lovely views.

Leisure Family

10/10

Exceptional

19 Oct 2025

UVA BOY

Perfect environment

10/10

Exceptional

17 Oct 2025

Ezra

Clean room

6/10

Pleasant

06 Oct 2025

Lynore

Due to the aircon not working properly we did not have a comfortable stay. Due to the time of year it was so hot we had to open windows and have the ceiling fan on high so we could sleep.
Additionally one of the power points in the bathroom was not working. Both issues were reported to management.

8/10

Excellent

27 Sep 2025

Kym

Quick check in once I was inside at reception. Very quiet room within easy walking distance of many places to eat. Not a lot of off-street parking.

Leisure Self

10/10

Exceptional

25 Sep 2025

Petet

Very clean & spacious

10/10

Exceptional

17 Sep 2025

Louise

Would advise to stay

Everything about the trip was straightforward. The booking the staff were very friendly and helpful. The room was clean very pleasant experience.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Elsie

When children stay, they need to not keep going in and out doors, as when two doors are banging constantly, Does get annoying

Business Self

6/10

Pleasant

01 Sep 2025

Rebecca

Needs a bit of a revamp

If I’m honest, the place needs some maintenance. The fan was almost going to fall off the ceiling. The air conditioner was so loud. One of the switches in the bathroom didn’t work and the lamp had wiring that was a danger for electrocution. There was a lot of mould in the shower. So it really needs a bit of a revamp. It did the job but wasn’t great.

The staff were great a check in

10/10

Exceptional

27 Aug 2025

Elaine

Great Place

Great stop over for our trip to Cairns 1 night but perfect location

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Jamie

The staff were so friendly

Leisure Self

8/10

Excellent

03 Aug 2025

David

Good location and nice accomidation

Leisure

6/10

Pleasant

28 Jul 2025

Claire

The location is great. Very close to Palmer street restaurants and pubs. Also close to the stadium. The hotel is a little old and tired. The bed was a little too firm and could feel springs in places. Our bathroom light stopped working twice. There is no way to contact reception from the room or if it's not between the hours of 9am to 5pm.

Leisure Partner

8/10

Excellent

28 Jul 2025

Desmond

The view was brilliant. Lovely big balcony.
The pillows were hard and lumpy. 2 spare blankets would have been more comfortable.
Unit was I felt poorly stocked with only one very large frying pan. No salt and one very small soap. There was aliquid soap but for 2 adults staying 5 nights it was not enough. Otherwise a greatspot to stay. Thank you.

Leisure

4/10

Poor

22 Jul 2025

Kim Dung

The property had good amenities including a washer and dryer unit, and TV. However, during our two day stay, we found a cockroach in the kitchen and the staff at this property has been avoiding several attempts at communication with them about this issue.

Leisure Family

10/10

Exceptional

22 Jul 2025

Luke

Great place to stay

6/10

Pleasant

17 Jul 2025

Altaya

The room was clean which was most important however the reception is only open from 9-5pm so if you are checking in later we saw reviews of being unable to get into the building. We had to make sure we were there by 330pm to avoid issues with check in. There is also no safe in the room. Was good for 1 over night stay

Leisure Partner

6/10

Pleasant

10 Jul 2025

Grant

We were in Townsville to go to the footy and the booking was a bit last minute on a very busy weekend. The hotel was convenient and in walking distance of the stadium, The hotel wasn’t bad and served our purposes but, for the price, it didn’t set me on fire either.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Margaret

My family absolutely loved the place. Great place to stay in Townsville.

Leisure Family

6/10

Pleasant

04 Jul 2025

Michelle

My daughter & I stayed here one night after a 6 hour drive. Barely made 5:00 check in. Free parking right by the back entrance. Recycling is there but not advertised. We did not use any facilities and did not shower there so not sure if they provided shampoo, conditioner or wash. There is NO laundry on site as advertised which was a huge disappointment for us. We had to drive to a local coin wash and then sit there for 2 hours. This was the main reason we stayed here so be warned. We didn’t walk around the area since we were off doing laundry all night. Our neighbor had the TV blaring and we could hear showers from around us. There is a cafe on the first floor. Would not stay here again.

Leisure Family

6/10

Pleasant

01 Jul 2025

Miyuki

I liked how the bed was comfy and overall cleanliness. The hair dryer was broken but the staff was happy to help and quickly replaced with another one. What i didn't like was how noisy it was when the light and ceiling fan were on in the bathroom.

Leisure Family

10/10

Exceptional

28 Jun 2025

Zoe

Family stay in Townsville

Wonderful views. Comfortable rooms. A nice rest for the family after a long day in hospital treatment

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Connor

The studio was particularly clean, the carpet being noticeably soft and lovely. The comfort was average as the bed was too firm for my liking and the air-conditioner was hit and miss.

Partner

4/10

Poor

09 Jun 2025

Joanne

$100 cleaning fee to take out rubbish and wash 2 mugs and 2 glasses. No power points, no plug to wash dishes (only sink in bathroom - very unhygienic), water stains on carpet.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Catherine

All good. Value for money.

Leisure Family

10/10

Exceptional

02 Jun 2025

Michael

Ok

10/10

Exceptional

26 May 2025

james

Nice place

4/10

Poor

11 May 2025

Trent

It was so small, hostile and terribly different to advertised we assumed we were going to a nice open room with lounge area but I stead it was a tiny box!!! No lounge are, lounge chairs just 2 very old sunken single beds pushed together to make a queen. Not appreciated!!

Leisure Partner

10/10

Exceptional

10 May 2025

Daniel

Good location and pleasant surroundings

Leisure Self

10/10

Exceptional

03 May 2025

Kaela

Reception was lovely . Room lovely and clean and great price. Overall lovely stay

Leisure Partner

10/10

Exceptional

16 Apr 2025

james

Convenient

Leisure Self

10/10

Exceptional

16 Apr 2025

james

Nice place

8/10

Excellent

31 Mar 2025

John

Lack of microwave

10/10

Exceptional

30 Mar 2025

Tania

Nice apartment, well-located.

Spacious three-bedroom, 2-bathroom apartment with full kitchen and 2 balconies with lovely views from each, at either end. Main bedroom had nice ensuite and king sized bed and other 2 bedrooms were a reasonable size too. After-hours check-in was quite easy, following the instructions to the lock-box. Only a few hundred metres walk to Palmer Street pubs, restaurants, cafes etc and walkable to the stadium and the city/Cowboys Leagues Club. Good for a group or family.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Rian

Good Location.
Property nice

8/10

Excellent

27 Feb 2025

Verified traveler

Spacious and quiet location

After hours check-in was very easy.
Room condition was good but some pillow covers did not seem to have been changed since the last use.
No water bottles provided.
Air from A/C in one of the bedrooms was stink so could not use it which was quite inconvenient.

Business

4/10

Poor

26 Feb 2025

Wayne

Large 2 bedroom apartment, but the whole complex and apartment needs renovation.
Cracks in plaster walls, carpet needs replacing and bed and pillows need replacing.
And the worst was a rusty air conditioner that was so noisy.

Leisure Partner

2/10

Poor

04 Feb 2025

Ivan

Worst hotel in the southern hemisphere

I wouldn't get my dog to stay there in fear of beig charged by the animaks right people with cruelly to animals aviod this place like the plague

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Kristy

Definitely stay again - we usually stay in the city centre, but everything was as easy to get to & more room for 3 people than a hotel… the price for a 2 bedroom v anything else was perfect…

Leisure Friends

6/10

Pleasant

30 Dec 2024

Mike

The property is showing its age. It is worn out and is in urgent need of a refurbish. The master mattress was lumpy and sagging. All the air conditioners were noisy, dripping. The carpet was worn and plenty of mould in the wet areas. I’m sure it was a premium stay 8 years ago, but it’s had a hard life and no replacements since.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2024

karen

We stayed in 2 bedroom apartment and found it very clean, spacious, well appointed in Kitchen. Very pleasantly surprised. Will definitely book again.

10/10

Exceptional

03 Dec 2024

Alison

Beautiful views. Quiet. Clean. Everything there that I needed.

Leisure

2/10

Poor

22 Nov 2024

Di

As we were a late checkin (late by under 1 hr), we were told that we were supposed to recieve an email with details on how to get our key, but sadly we didnt. We sent messages and called to confirm this, but got no reply. When we arrived, we called the after hours number on the door and the fellow promptly helped us over the phone. It was a little time consuming due to their confidentiality policies (which is good - but bad when you are running late and want to get into your room quickly).
We were only given 1 key, so as my husband needed to go grab our stuff from the car in the rain, I had to sit in the dark as everything turned off and there was very limited light. We sent a message but no reply. The room was very small and musky; but the bed was very comfortable.

I thought (by the photos and description), we'd get a balcony and a view of the mountain; but we only got a stuffy small room with a window, facing a daycare centre and the road. Luckily we were only staying for 1 night. We were told upon departure (she was a lovely lady), because we chose 1 bedroom, this is what you get.
P.s. As we were returning from our event to Allure, we spoke to a gentleman. He too got frustrated because he too was a late checkin with no email (same day as us), and noone answered his calls. Apparently he was there for a while at the front door. He didnt know what to do, because he too didnt recieve an email. We felt his frustration and pain.
We dont think we will stay there again.

10/10

Exceptional

11 Nov 2024

Verified traveler

Spacious rooms, clean and well-appointed

Friends_and_family Family

10/10

Exceptional

10 Nov 2024

Megan

Very spacious apartment, had all the necessary appliances, the air cons were a bit noisy but overall nice place

Leisure Family_with_children

6/10

Pleasant

05 Nov 2024

Erin

Terrible service. Were not informed of amenities, how to use card passes etc. Complained about our room was dirty, air conditioner didn’t work - doors were damaged and walls were dirty. Checked out a day early and was told a manager would call us. It’s been 4 days and have not been contacted.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Christine

Safe and Secure is The Allure

The Allure Hotel is geographically perfectly placed in South Townsville as it’s within walking distance to the food and shopping precinct in Palmer Street and the City
Very safe and secure with off street parking available.
Easy check in and the staff are flexible, helpful and friendly. They are very proud to be working in this Hotel.
There is a fabulous cafe in the complex that serves the freshest and delicious food and coffee. Opened about 6 hours a day which is ideal.
I was fortunate to have a room on the 8th floor and the view was ever changing with the highlight being the new Cowboys Bank Stadium that often at night was lit up purple. Absolutely stunning for The Stadium encapsulates the horizon.
Safety is a priority in this complex and with the swipe cards for access , security was ensured
Room very comfortable, clean and met our needs. Loved the separate lifts for each section and they were quiet and fast.
Totally recommend The Allure for a secure and safe place to stay in wonderful Townsville.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2024

MARK

Staff reception is first class

Property and cleanliness is immaculate

Coffee shop A1

Will certainly be back

Business Self

8/10

Excellent

26 Oct 2024

Wilfred

Would stay here again

Very enjoyable stay and lovely clean spacious apartment.
Close proximity to restaurants
Only negative is attitude of receptionist when we checked in

Partner

8/10

Excellent

23 Oct 2024

Sharon

Easy check in, and location excellent

8/10

Excellent

12 Oct 2024

Paul

Safe clean comfortable

Leisure Self

8/10

Excellent

28 Sep 2024

Lisa

Nice stay. Staff friendly & accomodating. Easy access to city, strand & restaurants. Would stay again

8/10

Excellent

22 Sep 2024

Daniel

Studio apartment was clean and the bed comfortable.Easy walk into the CBD, or to the stadium. Staff were friendly and helpful. Note, they advertise foxtel pay tv channels but that is only if you have your own paid account with the ap, so not really available (slightly deceptive). Studio was not serviced daily but that is OK, easy enough to get extra toiletries etc from reception.

Leisure Self

10/10

Exceptional

20 Sep 2024

sharyn

Beautiful unit, comfortable, great view. Well located near shops and restaurants. Only issue was that onsite parking was not guaranteed.

10/10

Exceptional

16 Sep 2024

Carol

Beautiful apartment
Highly recommend

Partner

6/10

Pleasant

12 Sep 2024

Brett

I couldn't check in, I was sent no information, the app gave me no option and no one answered the emergency phone so I had to spend an extra $60 booking somewhere else at midnight after trying to get in for over an hour. I've been refunded and they've apologised but it wasn't a great experience for my daughter and I.

Leisure Family

10/10

Exceptional

02 Sep 2024

Lisa

We stayed in a 3 bedroom apartment which was lovely, spacious, comfortable and clean. Thankyou.

Leisure Family

6/10

Pleasant

13 Aug 2024

Ann-Marie

My room was clean but it was odd that it had a sort of self catering feel with cutlery and plates but no cooking facilities. The room wasn’t serviced due to covid times? And if I had used plates etc, I’d have to wash them in the bathroom sink. Reception only opened 9-5 and cafe opened limited hours and not every day. It was a mix of hotel and apartments but it’s like it couldn’t make up its mind and therefore didn’t really cater for either needs! It was fine but odd!

Business_and_leisure Self

8/10

Excellent

10 Jul 2024

Charmaine

Bit of good and bit of could-be-improved

The service I received initially was exceptional! I wanted to check in early and they made every possible accommodation for me and specially cleaned a room for me to get into as soon as possible.
The staff were friendly and exceptionally helpful and hospitable.
The bed however was not very comfortable. It was probably quite old and needs either a topper or to be replaced.
The room was not serviced at all. A service/freshen would have been appreciated even if it was only every three days. After an 8-day stay it felt quite stuffy.
The location was fantastic! I walked into the city most days. Restaurants, pubs and eating places were sooo convenient!

Self

8/10

Excellent

08 Jul 2024

Seng Wei

Good stay just over priced

Overall good location and good stay, just didn’t feel like it was worth it for the price we paid.

Friends_and_family Family

8/10

Excellent

02 Jul 2024

Chantelle

Room was clean however quite tired considering what we paid.

Leisure Family

10/10

Exceptional

16 Jun 2024

Rebecca

Lovely clean big rooms

Leisure Partner

10/10

Exceptional

04 Jun 2024

Justin

Nice view of lake

Great spot close to walking shops etc

Self

10/10

Exceptional

15 May 2024

Paul

Location and view

Leisure Family

8/10

Excellent

12 May 2024

Chun Keung

Check in was quick and easy. Lots of dining options in walking distance. Area is generally quiet. Room is very spacious and in good condition aesthetics wise.

Ceiling light above desk was not working, which was an issue for someone travelling for business and needs to work after dark. Was too late to do anything about it once found out (reception closes at 5pm). Aircon in the room was also extremely loud and ceiling fan looked extremely sketchy, wobbling so much you'd feel unsafe to use it. Ended up just opening the windows.

Business Self

8/10

Excellent

21 Apr 2024

Adam

A one night stay so maybe not a fair review, the room layout was two rooms (A & B) separate, behind one door, so we could here everything our nextdoor neighbour did.

Reception hours weren't overly clear.

Leisure Partner

10/10

Exceptional

17 Apr 2024

DAVID

Great access to the city.

Just a note that the window bedside lamp has a blown bulb 💡 that’s all thanks.

Leisure Partner

10/10

Exceptional

24 Mar 2024

Stephen

Our apartment was spacious and modern with great water views. We loved it!
Secure underground parking wasn’t available. Apparently you have to request this when booking. On road parking was easily available outside the property.

Leisure Partner

8/10

Excellent

03 Mar 2024

Judith

Very clean and comfortable
Air conditioner did not work very well

Leisure

8/10

Excellent

11 Feb 2024

WEIWEI

Booked a car from check out online at 7:30am but the car not coming in time.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2024

Breeanna

The 2 bedroom apartment was a very nice stay, very clean and had a lovely view. The room was very convenient for 4 people and very spacious.

Leisure Friends

2/10

Poor

04 Dec 2023

Natalie

Absolutely disgusting!! The room and building stank! The mattress had springs that poke you in the bum and it sinks down (doesn’t come back) even with someone only weighing 50kg. The air conditioner doesn’t work properly. The staff are difficult to contact, and when you do reach them they are rude and threatening. We were checked in for less than one hour before we decided to we needed to book somewhere else to stay. 1 star at most, not the 4 stars that was advertised. The photos do not match the room we were given. The lift needs maintenance. Crackheads outside. Not a safe premises. They took a $75 deposit off the credit car, hopefully it is reimbursed. Do NOT book!!!!

Leisure Partner