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The Grand Hotel Townsville
Townsville - QLD · Australia
8-10 Palmer StreetView location
8.6/10Excellent1,001 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort9.0/10 9.0
Condition8.4/10 8.4
Neighborhood9.2/10 9.2
Amenities8.4/10 8.4
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Grand Hotel Townsville
The multi award winning Grand Hotel and Apartments Townsville is located in the heart of Townsville's premier dining precinct. Surrounded by the regions best bars, restaurants and retail outlets and within walking distance to the CBD and all of the local attractions and highlights.
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A stay at Hotel Grand Chancellor Townsville places you in the heart of Townsville, steps from Cotters Market and Perc Tucker Regional Gallery. This hotel is 0.5 mi (0.8 km) from Maritime Museum of Townsville and 0.7 mi (1.1 km) from The Strand Beach.
Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
5:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Beach nearby
Parking height restrictions apply
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 200 per accommodation, per stay
We have included all charges provided to us by the property.
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You need to know
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Free WiFi in public areas has a 2-device limit.
- Parking height restrictions apply.
- Contactless check-out is available.
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Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts only chip-and-PIN credit cards for onsite payments
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.
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Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
- Self parking fee: AUD 15.00 per day (in/out privileges)
- Late check-out fee: AUD 30 (subject to availability)
- Rollaway bed fee: AUD 40.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Russian
English
Romanian
Spanish
Nearby attractions
Cotters Market
0.1 km / 0.1 mi
Perc Tucker Regional Gallery
0.2 km / 0.1 mi
Maritime Museum of Townsville
0.7 km / 0.4 mi
Museum of Tropical Queensland
0.7 km / 0.4 mi
Cultural Centre Townsville
0.7 km / 0.5 mi
ReefHQ
0.7 km / 0.5 mi
Catholic Diocese of Townsville
0.8 km / 0.5 mi
Castle Hill
0.9 km / 0.6 mi
The Strand Beach
1.1 km / 0.7 mi
Magnetic Island Ferry Terminal
1.2 km / 0.7 mi
The Strand
1.2 km / 0.7 mi
Strand Waterpark
1.3 km / 0.8 mi
Queensland Country Bank Stadium
1.4 km / 0.9 mi
The Strand
1.4 km / 0.9 mi
Queens Gardens
1.5 km / 0.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 106
- hotel
- Wheelchair-accessible
- Car park
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Secure parking
- Room service
- Laundry service
- Hotel safe
- Lift access
Show 16 more facilities & services
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Restaurant
- Highchairs
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- Spa centre
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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APARTMENT ONE BEDROOM WITH VIEWSAPARTMENT • ONE BEDROOM WITH VIEWSAPT.B1-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
APARTMENT ONE BEDROOM WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B1-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
APARTMENT TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT TWO KING BEDSAPARTMENT • TWO KING BEDSAPT.2K
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
APARTMENT TWO KING BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.2K
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT PREMIER KING BEDAPARTMENT • PREMIER KING BEDAPT.KG-PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
APARTMENT PREMIER KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.KG-PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT SUPERIOR KING BEDAPARTMENT • SUPERIOR KING BEDAPT.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
APARTMENT SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIER KING BEDDOUBLE • PREMIER KING BEDDBL.KG-PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Grand Hotel Townsville
DOUBLE PREMIER KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Grand Hotel Townsville
100
reviews shown
Elaine
Great location helpful and friendly staff
Jackie
Close
Karla
They don't have big enough bins in rooms and there is no chute on your floor.
The pillows are terrible, very hard.
Check in took 45mins, they knew it was a big night (cowboys v broncos)
No parking onsite, all taken up before we even got there. $20.00 per night across the road, not mentioned when we rung up.
The pillows are terrible, very hard.
Check in took 45mins, they knew it was a big night (cowboys v broncos)
No parking onsite, all taken up before we even got there. $20.00 per night across the road, not mentioned when we rung up.
Kathryn
Great view from floor 18. Food was nice.
Ross
Everything was excellent
Susan
The kids enjoyed the pool; it was great to have breakfast onsite; location was good.
Mary
Friendly staff, nice, clean rooms, excellent location
Richard and Rosa
Well located
Feel safe around the area
Close to supermarket, chemist entertainment
Right opposite Leagues club 👌
Feel safe around the area
Close to supermarket, chemist entertainment
Right opposite Leagues club 👌
Tammy
Receptionist was rude and the room bed was made but the toilet had quarter of toilet roll wasn't changed at all and there was no cups bowls no microwave and u have to keep bathroom door closed if alarm goes of you will have to pay a fee i think its a rip off an money hungry place will never return back to there I recommend the mercure for best place an comfort that has everything.
Paul
Very convenient location
Jessica
Clean rooms, friendly staff and very close to everything
Rebecca
This is my go-to hotel when I visit Townsville. Staff are always so lovely and helpful, rooms are always clean and everything works well, as well as location being very central. Will stay again and again!
Andrew
Great location
Steve
The rooms were very basic, the door was super thin and I could hear everyone walking past, to the elevator all night. The doors weren’t lockable to ensure a safe environment.
The lighting in the room was bad, no bedside lamps or lighting to allow relaxation. Only master ceiling lights that were positioned in odd places around the room. The bed sheets were dirty, with marks on top of the bed when I checked in. It was late at night when I arrived so chose not to raise it with staff due to needing to unwind and get to bed. I didn’t want the hassle of having to go back down to reception and change rooms.
The gym, if you call it that, was abysmal. The treadmill was out of order and the rest was lacking.
There was also plenty of bugs crawling around the room and tables.
Overall the condition of the hotel was worn out and needs updating.
The lighting in the room was bad, no bedside lamps or lighting to allow relaxation. Only master ceiling lights that were positioned in odd places around the room. The bed sheets were dirty, with marks on top of the bed when I checked in. It was late at night when I arrived so chose not to raise it with staff due to needing to unwind and get to bed. I didn’t want the hassle of having to go back down to reception and change rooms.
The gym, if you call it that, was abysmal. The treadmill was out of order and the rest was lacking.
There was also plenty of bugs crawling around the room and tables.
Overall the condition of the hotel was worn out and needs updating.
sarah
Staff were both informed and friendly. Room was excellently maintained.
David
Satisfactory
Arash
Clean and spacious rooms; good location
Troy
Great location great staff
Rachel
Lower floors can hear the noise on the street. Ask for or book higher room. Excellent staff and food is very good. Great location close to super market and some great restaurants
Donna
Reception staff had excellent accommodating attitudes and were very friendly. The location is excellent for NQ Cowboys supporters who are attending home games at Qld Country Bank Stadium as well as right next door to the Cowboys Club. This is going to be my regular hotel to stay when attending Cowboys home games.
SHELLEY
The buffet breakfast was great, plentiful and lots of variety.
Room was well appointed. Friendly staff.
Room was well appointed. Friendly staff.
Ian
Excellent experience.
Ian
Room was clean & comfortable. AC was a bit earm & couldn't be adjusted. Staff asked on check out about AC.
Dion
We loved staying there so much. The rooms were great. Walking in the first time we were treated with a beautiful room, magical views and a comfy relaxed vibe. And a excellent swan towel display on our bed. All staff, cleaning, reception, kitchen were outstanding. Happy, friendly & helpful...they really seemed to love there jobs & are genuinely happy to be there.. it felt like I great place to work.. The breakfast buffet was excellent.
Great food & Variety. We were so impressed. The air conditioning was very comfortable, the black out curtain are a wonderful bonus for those sleep ins & movies. The bed (king) was exceptional. So luxurious & soft. We received a Lovley bottle of complementary wine for our anniversary today & are so thankful to the wonderful staff whom made it so nice and welcoming for us. Overall we will remember our 1st wedding Anniversary at the Grand Chancellor Townsville for years to come thanks to the amazing staff they have. We may have started a new anniversary tradition.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10/10
Great food & Variety. We were so impressed. The air conditioning was very comfortable, the black out curtain are a wonderful bonus for those sleep ins & movies. The bed (king) was exceptional. So luxurious & soft. We received a Lovley bottle of complementary wine for our anniversary today & are so thankful to the wonderful staff whom made it so nice and welcoming for us. Overall we will remember our 1st wedding Anniversary at the Grand Chancellor Townsville for years to come thanks to the amazing staff they have. We may have started a new anniversary tradition.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10/10
Joshua
Just an all round average stay
Joanna
Good location lots of restaurants and supermarket nearby
Kiel
Very good
Paula
Perfect location, good size clean rooms, comfortable beds. Staff very welcoming and informative. Totally recommend.
Debbie
Clean room
David
Good location, great pool and excellent views over the city
mark
Lovely decent folk
Taalei
Guy on reception was very lovely
CRAIG
Always well maintained and clean, is quiet and have checked in at all hours of the night and always make you feel welcome.
NICOLA
Given an accessible room even though this wasn’t required or wanted. The bathroom was terrible, once you had a shower the whole floor was wet. Room was very drab. Air con didn’t work too well so room was too hot. Kettle didn’t fit under tap so difficult to fill. Bed felt like it had rubber cover under sheet, so made an unpleasant stay. Breakfast was served in the most uninviting restaurant (not the staff, the decor). Wont stay again.
Alexander
Nice clean room, comfy bed and great view.
Vanessa
Staff were very friendly, hotel was clean and tidy we enjoyed our stay
Alison
Great staff
warwick
Great place good variety comfortable friendly staff
warwick
Good breakfast menu and variety
Niharika
Staff was polite. Everything was great.But a suggestion to include atleast a bottle of water complementary. This is atleast shows you are welcoming your guest.
Hope you guys take this suggestion and implement.
Hope you guys take this suggestion and implement.
Rebecca
Everything was wonderful. I didnt have breakfast so cant comment on it.
sarah
Love staying at HGC. Nice vibes, comfy beds - only thing is the aircon seems to get warmer during the night
Christine
Great staff. Great Views. Wonderful breakfast.
Carl
Great hotel
Kevin
Wonderful views from our huge window and balcony on the 18th floor. Lovely hotel. We’ve stayed at the Grand-chancellor hotels before in New Zealand and highly recommend.
Darren
Excellent
Damien
Staff were great.
Dawn
Wow in the centre of everything, rooms clean, comfy bed awesome views. Staff are very friendly welcoming and always checking in.
Christopher
I have no complaints.
Tracy
It was a lovely place
Tony
Staff provide a professional and friendly service when we engaged with them at both reception and at the restaurant/bar.
The only comment is that the bed matress is a little past its used by date and provides little support.
Other than that, everything else about our stay was great.
Thabk you.
The only comment is that the bed matress is a little past its used by date and provides little support.
Other than that, everything else about our stay was great.
Thabk you.
Beatrice
The room was clean; the aircon didn’t work well, however staff came to sort it out. The staff were very friendly.
Jay
The bed was very uncomfortable, and room was musty, the drains stank, no milk for coffee… very expensive for what it is! Close to good resultants. Lots of homeless people around the building, and off road parking not really safe for break and entry
Maddisynn
Not sure
Amanda
Specifically went as it had a car park and then it was full when we arrived. The beds were also uncomfortable
Estefania
The bar was really good. Parking is not good nothing available but the street farther away.
Annie
Good stock up. Staff very friendly. Clean room.
Dan
Great place to stay in Townsville
Great place to stay for business, close to all the places I needed to visit and also restaurants etc. really nice view too
mark
Very friendly and enthusiastic cleaning ladies.
Desk staff always nice-excellent.
Have on occasion not gotten perk.
I would suggest once an hour a staff member should be starting lap property-to sort towels or rubbish pool on roof etc and work your way down.
Appreciate hard to get staff, but line in the sand should be kept.
Will be back the sugar shaker of course.
Cheers to staff again.
Desk staff always nice-excellent.
Have on occasion not gotten perk.
I would suggest once an hour a staff member should be starting lap property-to sort towels or rubbish pool on roof etc and work your way down.
Appreciate hard to get staff, but line in the sand should be kept.
Will be back the sugar shaker of course.
Cheers to staff again.
Peter
Castle Hill view
mark
Resist the race to the bottom. TSV been dying long time. Selling water bottle at front desk rather than giving one per stay, more than one biscut packet in a King room, simple examples.
Jonathan
Very friendly and supportive staff. Would recommend
Brian
Good spot
Lyn
Great place to stay food coffee available at motel or just over the road cowboys club witch is fantastic. Great 😊
Susan
Convenient and clean
Yvonne
Location was good
Amanda
Room service was fast
mark
I thought had booked a 1 bedroom apartment, with kitchen facilities. In particular a microwave to heat wheat pack-pain relief from recent shoulder replacement.
I would say within minutes of staff realising I would like a microwave, I was rung and offered one.
Was appreciated making the second night more bearable.
Feedback bonus comment on behalf of disabled community. While the rooftop pool is small-its a cool part of the history of the 'sugar shaker'
Could not a lifting harness be in pool area, even if states a carer at al assists and floatation vest must be worn?
Possibly the hotel has a lift for folks-just something to consider for more commerce and peoples quality of life.
Will be back-TSV like many places still not recovered Covid loss of trade/interest.
Thanks for being reasonable human beings.
PS
Perhaps more than one packet of two biscuits lol?
I would say within minutes of staff realising I would like a microwave, I was rung and offered one.
Was appreciated making the second night more bearable.
Feedback bonus comment on behalf of disabled community. While the rooftop pool is small-its a cool part of the history of the 'sugar shaker'
Could not a lifting harness be in pool area, even if states a carer at al assists and floatation vest must be worn?
Possibly the hotel has a lift for folks-just something to consider for more commerce and peoples quality of life.
Will be back-TSV like many places still not recovered Covid loss of trade/interest.
Thanks for being reasonable human beings.
PS
Perhaps more than one packet of two biscuits lol?
Terri
Nice and Central.
Julie
Footy nights
Always nice to stay here. It’s close to everything and within walking distance to the stadium
Conal
View from room was amazing.
Staff all very friendly good location just getting a little dated.
Staff all very friendly good location just getting a little dated.
Dong Yue
The staff member explained the matter in a blunt and arrogant manner, even suggesting that if I was dissatisfied, I could consider staying elsewhere. In addition, there appears to be a flaw in the hotel’s door design, as the noise from closing any room door can be clearly heard across the entire floor.
Louise
Townsville
Great location, helpful staff but room was too cold
peter
Hotel rooms need a serious upgrade
Courtney
Great location, cannot fault! Walk to the strand, walk to the stadium, Sunday markets on the doorstep. The room cleanliness was disappointing, it had mold over the bathroom door and on the ceiling in the main room area. Assess to the motel with a car to check in was frustrating as it only has a small loading zone at the front of building and another one at the rear which was at peak times unavailable. Car park for the motel is an external which doesn’t connect directly to motel through basement, not a major just inconvenient.
Renee
Easy check in and check out. Good location to stadium, Cowboys Leagues club and Palmer street for food. Will stay there again.
Daniel
In the centre of town
The pool was out of order but otherwise a very centrally and conveniently located hotel close to many great restaurants and bars.
Michelle
We had the most wonderful stay at the Grand Chancellor. Gian is a remarkable employee who checked us in and helped with taxi bookings, breakfast bookings and all our other needs. We would like to thank Gian very much.
Would highly recommend staying here as it was so convenient and met all our needs.
Very happy customers indeed and we will be back.
Would highly recommend staying here as it was so convenient and met all our needs.
Very happy customers indeed and we will be back.
mark
Warm water on Sat night, that is just hot on full.
John
Room was great. Location good. No complaints
Dianne
Big room but the bathroom was a bit run down, no water pressure in shower. No double glazing on windows meant you could hear other people in other rooms and balconies below.
Trang
Hotel is nice and central and an easy walk to the QCB stadium (the reason we go there in the first place). It needs a bit of TLC, looking old, cracked vanity, loose taps and again, rooftop pool not working- 3rd year in a row.
Staff are great especially given what they have to work with. Place is very clean and food good.
Staff are great especially given what they have to work with. Place is very clean and food good.
owen
I like the overall convenience of the property in relation to the Cowboys Leagues Club, Stadium and Ferry. Staff we also very friendly and helpful.
David
Excellent room right downtown near the entertainment, a market out on the street in front of the hotel on Sundays
Carolina Santiago
Cleaner don’t clean room properly don’t vacuum floor and don’t clean the toilet bowl.
Food is nice especially the adobo chicken.
Food is nice especially the adobo chicken.
Eric
Property was clean, room was clean and pleasant, staff were kind. Location was perfect for going around town and the Sunday markets were right outside.
Steven
Great Location
Darren
Great location
Coralie
Average hotel. Great location. No parking on site.
Anthony
Large room and Great views.
Lee-Anne
Middle of Townsville, close to stadium and many different restaurants. Room was well presented, bathroom was modern (renovated).
Bed was very comfortable.
Staff were very helpful and friendly.
Would recommend to family and friends.
Definitely stay here again.
Tha ks
Bed was very comfortable.
Staff were very helpful and friendly.
Would recommend to family and friends.
Definitely stay here again.
Tha ks
Helen
Pool was out of order, breakfast was a shambles as too many booked for Mother’s Day, food ran out not replenished very quickly, staff over run.
Olivia
Paid 300 for a night and the bed was stained brown, for a room to be that expensive you’d want to think you were sleeping on something clean, would add photo I took but won’t let me
Narendra
Good location.
Limited amenities.
Limited amenities.
Christine
Na
ANGUS
Dundeeandco in the floods
Stop over as flights cancelled. Good hotel right in the heart of Townsville. Everything we needed at hand which included meals and room service.
Verified traveler
Lovely hotel with very helpful staff. Yummy breakfast.
Elly
Great corporate style hotel
Mark
Great location and friendly staff willing to assist.
RUSSELL
Geeat
Location & surroundings
The Grand Hotel Townsville
8-10 Palmer Street, Townsville, Australia
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The Grand Hotel Townsville
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